Issuu on Google+

5 5minutes *

$ for

PLEASE TAKE 5 MINUTES TO COMPLETE THIS SURVEY AND RETURN IT WITH YOUR FIRST BILL, OR DROP IT OFF AT YOUR LOCAL INLAND CELLULAR LOCATION AND RECEIVE A $5 CREDIT ON YOUR BILL.

Customer Satisfaction Survey Inland Cellular is committed to providing our customers with the friendliest, most complete customer service in the area while providing local cellular service that is second to none. Please complete the enclosed questionnaire. Your candid and thoughtful reply will help us ensure that we continue to provide a pleasant experience for all our customers and are able to improve in any areas that may need attention. You may omit personal information if you wish to remain anonymous. As a thank you, include this completed survey with your first bill or return to one of the store locations listed below and you will receive a $5 credit. Name:_____________________________________________ Cellular #:__________________________________ Email:_________________________________________ Store Location visited:

 Lewiston Thain Grade  Lewiston G Street  Moses Lake  College Place  Other ______________________

 Moscow

Date/Time Visited?_______________________ Please choose which describes you best:  I am a New Customer  I am an Existing Customer I was an Inland Cellular customer who left and have returned ---------------------------------------- Please use 1 to 5 scale, 1 being the worst and 5 being the best. -----------------------------------------

STORE Was the location you visited easy to find?

1 2 3 4 5

Was there easy access for parking?

1 2 3 4 5

Was the store well organized and clean?

1 2 3 4 5

Was the atmosphere welcoming?

1 2 3 4 5 (over please)


Were you greeted upon entering the store?

1 2 3 4 5

Please rate overall impression of store visited.

1 2 3 4 5

SALES STAFF Was the sales representative that helped you friendly?

1 2 3 4 5

Were they dressed professionally?

1 2 3 4 5

Did they listen carefully to your needs and concerns?

1 2 3 4 5

Were they knowledgeable?

1 2 3 4 5

Did they explain services/plans and phones to your satisfaction?

1 2 3 4 5

Did the sales representative mention features that would be helpful to you?

1 2 3 4 5

Did you feel important and valued as a customer?

1 2 3 4 5

Please rate your overall impression of the sales staff.

1 2 3 4 5

TIME MANAGEMENT Approximately how long did you have to wait before being helped?

____________

How would you rate the efficiency of the process once helped?

1 2 3 4 5

EQUIPMENT/PRODUCTS PURCHASED Did you find the selection of phones and accessories acceptable?

1 2 3 4 5

Did you find the quality of products purchased acceptable?

1 2 3 4 5

Were you offered all needed items for the phone(s) purchased?

1 2 3 4 5

Did you feel the items purchased were a good value for the money?

1 2 3 4 5

Please rate your overall impressions of equipment/products purchased?

1 2 3 4 5

What was the most important factor in your decision to purchase?___________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Please feel free to add any additional comments or suggestions.______________________________ ____________________________________________________________________________________ We appreciate you taking the time to complete this survey to help service our customers better. Sincerely, Customer Retention Inland Cellular 1-800-248-8822 ext. 713

*Must be an Inland Cellular customer to receive the $5 credit on your account, only one credit per account will be applied.


Inland Cellular Survey