Summer 2020 In this issue How the community responded to the COVID crisis Tackling debt with money mentors
Keeping young people safe
WELCOME TO OUR NEW COMMUNITY The Councils, volunteers, businesses and local groups working together during the COVID crisis
INTRODUCTION By Tina Favier Head of Wellbeing
Welcome to our second edition of ThriveAW (Adur and Worthing). Here we provide highlights of a variety of innovative work we and others are doing locally. Our Thrive agenda is centred around activities and projects that support and enable our communities to manage better and live well, focusing on employability (ie not just securing work but learning, gaining confidence and skills), good health and wellbeing, housing, access to and skills around money management, loneliness and connection, our public spaces and protecting the natural environment. We are leading this edition with
our community efforts about COVID and how we have collectively been supporting people to cope and manage during the pandemic, with examples of how this work has been swiftly adapted to remain relevant and person centred. I especially want to highlight our stories on money, food, temporary accommodation and volunteering. I would also like to extend our gratitude to everyone involved in these extraordinary efforts - our staff and partners, our volunteers and our communities. In Adur and Worthing we pride ourselves on our strong relationships with our partners across different sectors - private, statutory, charitable
and community. We believe wholeheartedly in the need for strong collaboration with our partners and communities. Our stories of Going Local, and Find it Out+ are two examples of this (see pages 14 and 20 for more details). We also have other really creative things to share too, including the theatrical makeup and engagement with girls, which has been a major hit. I really hope you enjoy and get a lot out of this edition. As we move forward we will continue to develop and share our work in future editions of thrive. Enjoy!
14 IMPROVING PATIENT HEALTH & WELLBEING WITH SOCIAL PRESCRIBING
21 CHILDREN GET OFF TO A FLYING START IN HIGH SCHOOL
16 CREATING DEMENTIA FRIENDLY COMMUNITIES
22 TEMPORARY HOUSING PROGRAMME GETS UNDERWAY
17 4 EMERGENCY RESPONSE WORKING IN PARTNERSHIP TO SUPPORT OUR COMMUNITIES 18 11 COOKING SKILLS FOR HEALTHY EATING HABITS 19 12 AWARD-WINNING COMMUNITY TRANSPORT 20 13 MAKING TIME FOR VOLUNTEERING
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MAKING OUR COMMUNITIES SAFER FOR YOUNG PEOPLE MONEY MENTORING SCHEME GETS OFF THE GROUND CITIZENS ADVICE: PROVIDING LOCAL SUPPORT FOR 80 YEARS
23 INNOVATIVE WAYS TO TACKLE ANTI-SOCIAL BEHAVIOUR 24 GETTING SUPPORT IN ADUR AND WORTHING DIRECTORY
SUPPORTING THE EMOTIONAL NEEDS OF YOUNG PEOPLE Front cover Local resident June Cooper with volunteer Annie Webb. Read their story on page 10. Produced by Adur & Worthing Councils to promote the work underway to improve health and wellbeing across our communities.
WELCOME A welcome from Cllr Carson Albury Adur’s Executive Member for Customer Services
A welcome from Cllr Val Turner Worthing’s Executive Member for Health & Wellbeing
“It goes without saying that we have been living and working in unprecedented and challenging times as COVID took hold of the country and forced us into lockdown. I have been particularly struck by the response we received to our volunteer drive - and the many people who wanted to do their bit for the community during this crisis. As we go forward, we are keen to see how we can harness this energy to maintain the connections that people have made, and build on the community spirit that has been borne out of the crisis. In this magazine, you can find out
more about the incredible community effort during these challenging times. You can also read about how your Council is leading the way with innovative programmes designed to improve the health and wellbeing of our communities.We are proud to be driving a range of projects spanning the generations, from our early intervention work with young people, to implementing new measures to make Adur and Worthing dementiafriendly.This work forms part of our Thrive agenda which aims to help all age groups flourish and achieve their potential.”
“We have seen first hand how our community has pulled together in response to the COVID pandemic, and are deeply grateful to all who have been involved - our staff and volunteers, our partner organisations and the mutual aid groups which sprung up to support local people and mobilise local food efforts. As many of the stories in this magazine highlight, we can achieve so much for our communities by working in partnership.Take for example our work with local food rescue and education charity, UKHarvest to support families to develop their cooking skills.You can find out more on page 11.
On page 21 you can read about the pioneering mentoring programme we have just launched to support students as they transition from primary to secondary school - a time when young people are particularly vulnerable to exploitation. We know that for many of our communities, the impact of the pandemic is far from over. Lots of families are facing financial difficulties or issues with housing, and there has been a significant rise in homelessness locally, but with the help of our partner organisations, we will continue to support our communities through these challenging times.” ThriveAW Magazine - Summer 2020 | 3
EMERGENCY RESPONSE WORKING IN PARTNERSHIP TO SUPPORT OUR COMMUNITIES
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Adur & Worthing Councils, working in partnership with local groups and businesses, mounted an emergency response to ensure that its most vulnerable residents received support: • 1,999 residents registered for support • 1,422 calls received by the COVID Community Helpline • 546 food parcels delivered to households • Almost 500 residents sign up to volunteer
By Justine Williams ThriveAW Magazine - Summer 2020 | 5
Emergency response: Working in partnership to support our communities
Community spirit and strong partnerships were at the heart of the emergency response in Adur and Worthing which saw thousands of vulnerable residents needing and receiving support
Judy Crocombe was one of almost 500 volunteers who signed up to help during the COVID crisis
My wife and I didn’t dare hope we would get somewhere to live so quickly, and we are very grateful for everything you have done for us. You responded outstandingly to our horrible situation and gave us a positive feeling for the future
A couple who were made homeless during the COVID crisis
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Almost 2,000 Adur and Worthing residents received support during the COVID pandemic, thanks to a partnership between the Councils, local groups, businesses and an army of volunteers. Adur & Worthing Councils focused on supporting the needs of vulnerable groups of people, such as those over the age of 70, those who were living alone with no support and those who were at risk or being made homeless. Many people needed help with food shopping or help from a food bank. Others required help with picking up prescriptions, help with money or work issues, support with mental health and loneliness or because they were at risk of domestic violence. Key to the community’s response were the hundreds of volunteers recruited via Adur & Worthing Councils’ volunteer drive who stepped up to support the local community as the country went into lockdown. Martin Randall, Adur & Worthing Councils’ COVID Emergency Response Lead and Director for the Economy said: “The local response to the pandemic and the speed at which this has been put into action to support vulnerable people during the crisis has been staggering. The commitment of staff and volunteers enabled us to put in place measures to ensure the safety and wellbeing of our communities.The mutual aid groups and informal help that sprang up across our communities has been so important for people during these times. It has been heartwarming to
see such strong community action.” To meet the increase in demand on local food banks during the pandemic, a temporary food depot was established.With the help of funding and food donations from local businesses and organisations including Morrisons,Worthing Homes, Fontwell Park Racecourse and HarvestUK, doorstep deliveries of food parcels were organised. Food donations were also supplied to the Soup Kitchen and Cafe Montague in Worthing, which stepped up during the crisis to provide meals for the homeless. Looking forward, as lockdown measures are eased, the Councils are reviewing the learnings from the emergency response and looking at what needs to be done to ensure that it can continue to support the community in a post-COVID world.
The local response to the pandemic and the speed at which this has been put into action to support vulnerable people during the crisis has been staggering
Q&A WITH TINA FAVIER self isolating and had no-one else who could help them. There were requests from people who were struggling with money and needing help from a food bank - many had never required assistance before. Some people also needed help with work-related issues or with accessing digital services.
During the COVID pandemic, Adur & Worthing Councils have been supporting vulnerable members of the community We spoke to Tina Favier, Head of Wellbeing, about the Councils’ response:
What was your response as the country moved into lockdown? We went straight in mobilising two huge areas of work. The first was our community response, to help those who were vulnerable.We established community response teams, set up a digital system, a phone line and recruited volunteers - all within the first week. The second part was around homelessness and the government’s directive to accommodate everyone during COVID, which our teams moved fast to achieve.
Where have you seen the greatest need for support? Without doubt this has been the rise in homelessness in Worthing, resulting from the pandemic. Also the need for help with food, mostly from people who were
Many are still doing this now. We had one person ask for help and another person offer help - they live next door to each other. It just shows how this crisis can help connect people and build relationships that might - we hope be long-lasting.
How has the pandemic impacted on services such as the food banks? The majority of services have managed really well, despite the massive challenges, which is a real testament to staff and volunteers. One of the early difficulties however was the loss of some volunteers - many of whom are over the age of 70. There was also the challenge with getting emergency food provisions out to all people across Adur and Worthing. We quickly established a temporary emergency food depot to meet this initial need, whilst at the same time working in partnership with mutual aid groups, food banks and other food providers. We have also been developing a food partnership to create a more sustainable solution for food provision across all neighbourhoods in Adur and Worthing.
How have the volunteers helped? It’s been amazing to see how many people came forward to help when we launched the volunteering drive at the start of lockdown. Our system enabled us to match people as locally as possible with those who needed help with issues such as food shopping, picking up prescriptions and just checking in on people.
The local community showed thanks to those providing frontline services during COVID
How has working in these challenging times impacted on your team? On the one hand it’s been liberating to work so quickly and in such challenging circumstances and to see the difference this can make to people’s lives - when you hear a story about someone and what receiving a phone call or a meal can mean to them. On the other hand, it’s been exhausting.We have been working long hours, for many weeks and without social contact.There are only so many hours of Zoom that a person can take!
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Emergency response: Working in partnership to support our communities
Coming together to support the community
Community-decorated stones were placed in Worthing’s seafront shelters
Overwhelmingly however, there is a real feeling of pride in what we have collectively achieved and for the role the Councils have played during the pandemic.
As the measures are eased, how is this impacting on communities? We know that as time goes on, the needs of our communities are going to change. There will be more issues around money, rent arrears and benefits. People will be at risk of redundancy as the furlough scheme comes to an end. Then there’s the risk of more people being made homeless as the restrictions on evictions start to be eased. We are also anticipating an increase in mental health issues and domestic abuse within our communities as a result of the pandemic. On the flip side, communities have stepped up and helped others in such selfless ways. It’s been truly remarkable to see the community spirit and capacity within Adur and Worthing.
What are the challenges for your team moving forward? The main issues are around how we develop the next phase of our
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response, both in terms of meeting the challenges around homelessness and continuing to work with the wider community. This has been a significant period of time now and lots of people who have stepped up to help might struggle to carry on. There is of course the potential for a second wave of COVID, which we need to be prepared for.
What do you hope to carry forward? Through the neighbourhood teams we have seen how we can work more locally and build relationships with people and groups in these areas. We would like to continue to develop the work we have begun with local volunteers and groups within our communities. Our plan is to continue to develop the food network, working in partnership with Community Works and local food providers. We are now working on some critical issues including employment and finance and delivering ambitious plans to improve the housing supply locally and reduce homelessness.
Almost 500 residents signed up to volunteer to support the local community during the COVID pandemic. Two were husband and wife team Simon and Michelle Cannon who were assigned their first volunteering roles within 24 hours of registering to be part of the scheme. Simon explains what motivated them to sign up to volunteer: “We saw volunteering as an opportunity to support those who needed to isolate during these unsettling times but I was also moved by global stories of ordinary people coming together and in effect relaunching the notion of a community spirit. For Michelle the benefits of volunteering to the resident and herself are clear: “There is an overwhelming amount of gratitude from the people I helped. I sometimes chatted on the phone with them as well if they were on their own. Our children know we are helping others at this time and I hope they would respond accordingly if something like this happened when they were older.”
DELIVERING AN EMERGENCY FOOD RESPONSE Worthing Food Bank was faced with an unprecedented demand as requests for help from local residents more than doubled in the early weeks as the UK went into lockdown Many people who suddenly found themselves out of work at the start of the pandemic turned to the food banks for help. To meet the increased demand which doubled in the early weeks and create enough space for volunteers to work safely, the Worthing Food Bank, which is run by The Trussell Trust, had to move home temporarily. Usually based at the Worthing Tabernacle, where it runs a referral and drop-in service, it shifted its operations to the Gordon Room at Worthing Town Hall, next door to the emergency food depot, which had been set up by Adur & Worthing Councils. With social distancing measures in place, the Food Bank could no longer provide a drop-in service, so with the help of volunteers, it set up a ‘pack and deliver’ service. As Val Johns, operations manager for Redeemer Church, which coordinates Worthing Food Bank, explains:
“We were overwhelmed with requests for help as people found themselves out of work, with no money, and in need of food.Those early days before the government introduced the furlough scheme and other financial packages were a worrying time for many. “It took a few attempts to get our working model right, but we soon had a system in place whereby volunteers would prepare the food parcels in the morning, ready for the volunteer drivers to deliver them in the afternoon - we are so grateful to the many volunteers who helped us, we couldn’t have done this without them.” Since the government has introduced financial support for individuals and businesses, the pressure on the food banks has eased. However, a further spike in demand is anticipated, and being prepared for, when the furlough scheme ends later this year.
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In need of a helping hand do and with no family living locally, June contacted Adur & Worthing Councils’ Community Response Helpline, which had been set up to support vulnerable members of the community during the pandemic. They were quick to respond, as June explains: “After calling and leaving a message on Easter Saturday, I received a call back the following morning - on Easter Sunday - from a very helpful young lady. She told me that she was As chairperson of the Worthing going to connect me with a volunteer Friendship Centre, 82-year-old June called Annie. Cooper has been used to a busy “Annie then called me later that social life, but the lockdown measures required her to close her door to the day. I explained what had happened with my freezer and she said she outside world and protect herself would help me with my shopping.” from COVID. Since that first telephone call, Annie Sadly, June had just lost her beloved labrador and faithful companion Jesse, has helped June in many other ways. and she was feeling lonely without her. This includes helping her to get set up with an online supermarket delivery To make matters worse, despite service, and she came to June’s rescue having stocked up on food, June when she was having trouble with discovered that she had accidentally turned off her freezer - and her food her new mobile phone. Annie has continued to call June every couple was ruined.Worried about what to
June Cooper was one of almost 2,000 residents of Adur and Worthing who registered for support during the COVID crisis. She was paired with volunteer Annie Webb
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Photo: Local resident June Cooper received support from volunteer Annie Webb during the COVID crisis
of days to check in with how she is doing and the two have become good friends. “I would like to say a special thank you to Annie who has been a lifeline to me throughout all of this. She’s such a sincere and kind person and has been there when I’ve needed her. It’s the little things like going to the shops to buy some cheese and onion flavoured crisps, when I couldn’t get them online, that I wouldn’t be able to do without Annie’s help. As I live on my own it’s been reassuring to know that I’ve had someone to turn to if I’ve needed help.”
As I live on my own it’s been reassuring to know that I’ve had someone to turn to if I’ve needed help
COOKING SKILLS FOR HEALTHY EATING HABITS UKHarvest, a local food rescue and education charity, is working with Adur & Worthing Councils’ Wellbeing Team to provide basic cookery skills courses to residents The courses, funded through Public Health West Sussex, aim to particularly help those with little or no cooking skills to be able to prepare healthy meals from raw ingredients. Referrals are made from various Council services - including the Wellbeing Advisors and Community Referrers working in the Council’s Going Local project - and are part of the Councils’ Thrive agenda to improve health and wellbeing in Adur and Worthing. Families and Wellbeing Lead for Adur & Worthing Councils, Janice Hoiles, explains: “Research shows that people are becoming increasingly disconnected from food preparation. Being able to prepare food from raw ingredients, follow a recipe and have the right facilities to do so, can really impact on people’s food choices - and we know that nutrition plays a major role in people’s health and wellbeing.” Supporting families to develop their cooking skills can help inspire healthy eating habits in children, which
in turn can help prevent obesity and illness. Confidence to cook healthy meals from scratch can also help adults to manage a healthy weight and reduce the risk of developing conditions such as Type 2 Diabetes and other cardiovascular diseases. The six-week basic cooking skills course offered by UKHarvest covers all aspects of healthy eating, cooking skills, meal planning, budgeting, understanding food labelling, getting more active - as well as the environmental impact of food production and waste.The charity also offers one-to-one sessions and a two-hour session aimed at groups or clubs. Online support, instead of face-to-face sessions, were developed during the COVID pandemic. If you’d like to learn more about UKHarvest, what they do, or to get involved: visit www.ukharvest.org.uk or call them on 01243 696940 or email email@example.com ThriveAW Magazine - Summer 2020 | 11
TOP AWARD FOR LOCAL COMMUNITY TRANSPORT Congratulations to Community Transport Sussex (CT Sussex) which has won Community Transport Provider of the Year!
Community Transport Sussex provides nearly 17,000 local passenger journeys a years
Passengers include the elderly, young people with special needs and people with mental health issues
Community Transport Sussex has received the Community Transport of the Year award
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With funding support from Adur & Worthing Councils, CT Sussex provides nearly 17,000 passenger journeys a year in the Adur and Worthing area to the elderly, young people with special needs and people with mental health issues amongst others. CT Sussex was particularly commended by award-givers the Community Transport Association (CTA) for the support it gives other community transport providers to develop their services.This includes the local Dial-a-Ride Southern Services Worthing and Adur which will soon merge with CTSussex. The service has been transformed during the COVID pandemic, from transporting people to delivering food parcels and prescriptions to the people it supports. It has also redirected its transport services to take children of key workers to SEN schools and residents to essential non-COVID medical appointments. Chief Executive, Matt Roberts, says: “Community transport is a much needed service.We have been keeping in touch with local
community transport groups throughout the pandemic to see how we can help keep the sector connected.That way, when we are able to ramp up services again, we are all in the best possible place to do so.” If you would like to be part of the success story, CT Sussex are also looking for volunteer drivers and passenger assistants. Contact: firstname.lastname@example.org
Volunteering why it’s not just about giving Through its ‘Giving’ programme, Adur & Worthing Councils provides opportunities for its staff to volunteer with local community groups and organisations
As a Senior Planning Officer, Jennifer Ryan has a busy day job at the Councils, but she has still found time to get out into the community to volunteer. Together with a few work colleagues, she joined other volunteers on an Ouse and Adur Rivers Trust (OART) project in Sompting.The volunteers have been helping create a new community trail alongside the newly re-directed Sompting stream. It includes building two ponds and the planting of around 1,000 trees and 2.5km of hedgerow. “It was a very therapeutic experience being in the fresh air, being surrounded by nature and working with a friendly and
supportive team. I actually think I got to know my work colleagues a bit better, and it also helped me reflect on my own work at the Councils,” says Jennifer. As a major employer in the area, and as part of the Councils’ ‘Giving’ programme, the Councils encourage and support staff to volunteer with local community groups and organisations. Relaunched this year by Adur & Worthing Councils, ‘Giving’ can include: community volunteering, giving money to charity straight from their salary and fundraising in the workplace. And Community Works, which supports the local voluntary sector and is based at Worthing Town Hall, has a one-stop shop for anyone interested in volunteering.
I got to know my work colleagues a bit better, and it also helped me reflect on my own work at the Councils
An online database of local volunteering opportunities can be accessed here: www.bhcommunityworks.org.uk/ volunteer
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Social contact: key to good health
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More than 2,000 people have been referred by their GPs to a new programme for help with combating problems in their personal lives The highly praised Going Local project run by Adur & Worthing Councils is helping improve health and wellbeing through ‘social prescribing’.This means that local GPs can refer patients to the project if they think that non-medical problems might also be impacting on their health. Those referred are helped to identify solutions to problems ranging from housing, employment and financial worries to loneliness, bereavement and lifestyle issues. Going Local presently runs out of 15 local GPs surgeries, and is hosted by Adur & Worthing Councils in partnership with Primary Care Networks. It began as a two-year pilot in 2016 with West Sussex County Council and the local Clinical Commissioning Group. ‘Community Referrers’ help patients seek solutions and access local resources.They may be encouraged to join local social groups and clubs, and volunteer with local charities or be referred to specialist organisations for further advice.
Tom Visconti, a Community Referrer on the Going Local Team, says: “We want people to come away from their time with us with a clear idea of where help is available in their local area. If people have this knowledge and are able to use it, they have a stronger, more sustainable support network in their lives. Dr. Keith Thomas of Manor Practice, Southwick, is finding the social prescribing project really valuable: “It not only helps patients, but also frees up time for me to see more patients: The aim is really to give patients back ownership of their condition, reducing the need for them to visit their GP so frequently.”
Get in touch to to find out more about Going Local: email@example.com
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Creating dementiafriendly towns Cllr Val Turner, Worthing’s Executive Member for Health & Wellbeing pictured in one of the dementia-friendly car parks
To support those who are living with dementia, Adur & Worthing Councils has been working to improve its services and become more dementia-friendly
38,295 people aged over 65
people living with dementia
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With the number of over 65s in Adur and Worthing higher than the national average, the Councils are stepping up their work to become more dementia-friendly. This includes increasing understanding of dementia amongst frontline staff and listening to the views of people living with dementia about how to make the Councils’ public spaces more friendly. It also involves providing dementiafriendly parking spaces in Worthing town centre, as well as in Southwick Square Car Park and Pond Road car park in Adur and improving signage in parks and reception areas.The fresh moves are part of the Councils’ new Thrive agenda to improve health and wellbeing in Adur and Worthing. Worthing Theatres & Museum are getting ready to hold dementiafriendly screenings and events, and their teams have all completed the dementia-friends training. “We provide homes and support services to thousands of people - the range of services the Councils deliver means that we play a key role in people’s lives and are well-placed to lead the way for other organisations delivering services,” says Janice Hoiles of the Councils’ Communities and Wellbeing team.
In Adur and Worthing around 38,295 people are aged over 65, and figures suggest that there are more than 1,700 people over that age living with dementia locally. Janice recently trained as a Dementia Champion and is now able to train others as Dementia Friends. “One thing I’ve learnt is the power of language. For example, it’s really important we use positive words, talking about people ‘living with’ rather than ‘suffering from’ dementia and people ‘going for a walk’, which is a more purposeful statement than ‘wandering’, which can sound aimless.” The Councils are also members of the local branches of the National Dementia Action Alliance (NDAA) which share research and best practice.Through this, the Councils will be increasing their work to support the general health of older people, tackle issues of social isolation and further develop local communities as older-friendly places.
Photo: Kendra Houseman, from Out of the Shadows, pictured with PC Danny Williamson from Worthing Prevention Team and Sophie Whitehouse from Adur & Worthing Councils
HELPING TO KEEP YOUNG PEOPLE SAFE A new programme has been launched to create safer communities for young people
Photo above: PCSO Hannah Hall, Sophie Whitehouse, Lead for Early Help and Wellbeing, Adur & Worthing Councils, and PCSO Ann-Marie Rushworth Photo below: Swiss Gardens Primary School, Shoreham
Adur & Worthing Councils are working to make the public spaces where young people spend time safer to reduce the risk of exploitation. For example, they are working with staff at takeaway shops and schools, and with park staff where grooming and exploitation may take place. Community policing has also been increased in certain areas and the team is bringing together schools and partners every month to look at new local trends and hotspots. The COVID pandemic has heightened the need for this work to be coordinated across partners, as the patterns and tactics of exploitation have changed in response to the lock down restrictions. Sophie Whitehouse, of Adur & Worthing Councils’ Communities and Wellbeing team, says: “We are not trying to get rid of spaces where children or young
people want to be; we are trying to make them safe spaces. So, for example, instead of cutting down bushes completely in a public park, we might grow nettles behind them so that it’s not an inviting hidden place for them to be.” For more information about the Adur and Worthing Safer Communities Partnership see their Facebook page: https://www.facebook.com/ AdurWorthingSCP/
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Providing solutions to financial worries As a growing number of residents struggle with debt and financial issues in Adur and Worthing, the Councils’ have stepped up their work to provide increased support and advice to vulnerable residents
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Adur & Worthing Councils have launched a volunteer-led community Money Mentor programme to meet the increase in demand from local residents for help with financial issues. Last year over 108 referrals were made to the Councils’ Money Junction - part of the wider OneStop Junction programme - for help with financial issues. Mel Shaw, the Councils’ Early Help & Neighbourhood Lead explains how the scheme works: “We act as a single point of contact for residents and work in partnership with them to problem solve and identify solutions, and signpost them to relevant services for the issues they are facing.” Dave, pictured with his wife Pam, was referred to Money Junction after his Personal Independence Payment (PIP) was stopped. He had been claiming disability benefits after sustaining a brain injury following an accident at work. He relied on them to fund his mobility car and pay for his day services.When his payments were stopped he lost his car and could no longer travel to the day centre, which left him housebound and isolated. A Money Mentor worked with
Dave to help him appeal the decision and look at how he could adjust his outgoings. He was also shown how to use online shopping to save money on his food bill and switch to a cheaper gas and electricity contract. Dave was successful in his appeal and received a substantial PIP back payment and an increase in his annual income. He now has a new mobility car and is once again able to go to the day centre to get the support he needs. You can find out more about the Money Mentors programme at https://onestopjunction.org.uk/ money-support/
We act as a single point of contact for residents and work in partnership with them to problem solve and identify solutions
LOCAL SUPPORT FOR 80 YEARS The need for information in times of crisis is not new, and Adur and Worthing’s Citizens Advice has been answering the call for 80 years. 2020 brought with it new challenges as more people sought help during the COVID crisis Citizens Advice Worthing was one of the first services to open in 1939, the day after WW2 broke out. Its job then was to help people cope with the impact of war. Today, it is still giving free advice, not just in times of crisis, but every working day of the year to people who need information and support. During the COVID pandemic, its advisors have supported nearly 2,000 local people with over 5,000 problems, ranging from benefits and housing to seeking advice about being furloughed.There has also been an increase in calls from people experiencing relationship problems and domestic abuse. Citizens Advice Worthing has also been working closely with the Councils and partners through the Community Hubs which were set up in response to the pandemic.The Hubs were designed to ensure that people who may be vulnerable or isolated have access to advice and support during this time.
Jason Mather, Head of Client Services, said: “Our service is more in demand than ever. Despite not being able to see people face to face during the pandemic, we continue to help people through telephone and email. We are proud to sit at the heart of the local community, working in partnerships with other organisations to reach out to more people.” Citizens Advice Bureau advisers and specialist case workers give practical help too, like claiming Universal Credit, filling in forms, finding a way forward and generally contributing to people’s wellbeing at difficult times in their lives. A recent Citizens Advice survey found seven in 10 people felt less depressed or anxious after using Citizens Advice. Nearly one in two people felt their physical health had improved. For information about how to contact the Citizens Advice Bureau, visit www.advicewestsussex.org.uk
We are proud to sit at the heart of the local community, working in partnerships with other organisations to reach out to more people
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RESPONDING TO THE NEEDS OF YOUNG PEOPLE
... far too many young people were falling through the gaps when referred from one service provider to another
A new service called Find It Out+ has been developed in Worthing to support the emotional wellbeing of young people
More than 1,100 young people, aged between eight and 25 years old, fed into a survey about how services to support the emotional wellbeing of young people could be improved. This included what they wanted to see from the service, the type of support they wanted on offer and how they would want to access it. The programme builds on the success of the existing Find It Out service, which provides information, advice and guidance to 11 to 25 year-olds in West Sussex on a wide range of wellbeing issues, including physical and mental health, housing, education, employment, sexual health and substance misuse. West Sussex Youth Hub Development Coordinator, Eli Adie, says: “Two of the key findings from the survey were that young people were having to repeat their story five or six times each time they met with someone new, and
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that far too many young people were falling through the gaps when referred from one service provider to another. To overcome this, each young person will be assigned to a youth worker who will be their single point of contact throughout.” Find It Out+ will be based at the Community Hub at Worthing Library when it reopens, where young people will be able to access a range of support services. Jacqui Cooke, Communities & Wellbeing Manager for Adur & Worthing Councils, says: “A key aspect of this service is co-location. By bringing the different services together under one roof, we can provide a one-stop-shop for young people. The service will also focus on improving the transition between child and adult mental health support, a time when young people have tended to get lost in the system.”
ARE A YOUNG PERSON WHO NEEDS SUPPORT - OR ARE WORRIED ABOUT A YOUNG PERSON? Please contact the Early Help Duty Team on 0330 222 8077 or email firstname.lastname@example.org
Photo: Sayce Holmes-Lewis and Leon Wright from Mentivity
Building better futures A pioneering programme to help young people get off to a flying start in secondary school is being piloted in Worthing
With funding from the Home Office for the West Sussex Violence Reduction Unit, Adur & Worthing Councils have appointed the awardwinning organisation Mentivity to deliver a transition to high school mentoring scheme.The transition from year six to seven has been identified as a time of life when young people are more vulnerable to exploitation. Mentivity, which won the National Mentoring Programme of the Year in 2019, will be working with two schools in Worthing to deliver one-to-one and group sessions with
students.The project forms part of the Councils’ wider programme of work to increase youth safety and tackle anti-social behaviour. In recent years, there has been a dramatic increase across the UK in cases of young people at high risk of harm from violence, sexual abuse and exploitation. As Sophie Whitehouse, Adur & Worthing Councils’ Lead for Early Help and Wellbeing, explains - early intervention is key: “We know that young people can be exposed to multiple risks once they enter high school including being targeted for criminal and sexual exploitation.This project will ensure that children develop the resilience to recognise the risks and avoid being drawn into activities that can be harmful.” Mentivity was founded in 2016 by brothers Sayce and Tyson HolmesLewis and Leon Wright after they identified a need for services that support young people to achieve more out of life.
The Mentivity team works with young people to help them identify and engage in positive activities, ranging from sport to the creative arts and technology.They take a childcentred approach to understand the issues that young people are facing and help them to see the options that are available to them. Co-founder of Mentivity, Leon Wright, says: “Moving from being at the top of the school to the bottom again as they move into secondary education can be a challenging time for young people who, without direction, can struggle to find their way.We know from our own experiences that whatever cards you have been dealt as a child doesn’t have to dictate your life as an adult. Once young people find something they’re interested in, they latch on.They often just need help with signposting.” Launched summer, the pilot mentoring programme will run until the end of the Easter term in 2021.
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Helping to call time on homelessness
The Downview pub in Worthing is being converted by Worthing Borough Council into much-needed temporary accommodation
A new kitchen in the Downview development which will provide temporary accommodation for those in need
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Vital new temporary housing has been developed by Worthing Borough Council. It bought and refurbished part of the former Downview pub, in Tarring Road, into nine accommodation units. A second phase, with work commencing in the summer, will see a further eight units Temporary housing is considered for specific groups of people who may only need it for a short time. But it can also last for two to three years before they are re-housed in more permanent accommodation. “This kind of accommodation is vital and means that residents who might otherwise have been housed in B&Bs or outside our area can now stay close to particularly their support and social networks,” says Steve Hay, Acquisitions and Landlord Support Co-ordinator at Adur & Worthing Councils. The new accommodation will provide homes for residents like Darren and Sally (* not their real names) until permanent places to live become available. Sally is a single mother with two small children. She was made homeless from her rented accommodation when the landlord decided to sell the property. Both children attended school locally and Sally was working part-time in a shop. Sally came to the Council homeless and the family was initially placed
out-of-area in Bognor. It was not really suitable accommodation for the family and also made it difficult to get the children to school and for Sally to get to her job in Lancing.The travelling placed a tremendous strain on the family and the travelling expenses were also a big financial burden. Eventually the Council found suitable temporary accommodation in Worthing for Sally and her two children. Darren grew up in foster care. When he reached 18 and his care placement ended, he sofa-surfed with friends for as long as he could and, despite suffering from PTSD and anxiety and depression, he was also able to hold down a job. But eventually he was unable to rely on friends anymore and approached the Council as homeless. The demand for local accommodation was really high, but after a lot of work it was possible for the Council to keep Darren in Worthing so that he could keep his job and his crucial support networks, both of which are important for his mental health.
MAKE-UP SESSION ENGAGES YOUNG PEOPLE
Professional special effects artist, Lee Zomblee has been teaching local young people how to do theatrical make-up
At East Worthing’s Community House, girls have been learning how to do zombie-style make-up which would make anyone’s blood run cold. The session was part of an Adur & Worthing Councils’ project in partnership with the REBOOT programme. Set up by Sussex Police to tackle anti-social behaviour in West Sussex, REBOOT is an early intervention programme to support vulnerable young people and hopefully steer them in new directions. “Finding activities for girls can be more difficult.They often lack confidence in front of boys, for example in sports activities. So we decided to find an activity just for them, and we know that most girls like make-up. But this is a very different kind of make-up!” says Paul Read, a REBOOT youth coach. The girls learnt from Lee, who has worked as a make-up artist in film and theatre, how to do the kind of theatrical make-up which might be used in horror or sci-fi films. “The activities also show the young people that skills in these areas can lead to work in the future, for example in the creative industries. It is about giving them confidence, and perhaps also opening a door,” added Paul. “This project is part of a wider approach to look at innovative ways to engage with young people and introduce positive activities. It gives young people contact with positive role models, and a chance to share worries and concerns. “It is also a way to give young people the skills to move away from anti-social behaviour and other activities where they may come to harm,” says Sophie Whitehouse of the Council’s Early Help and Wellbeing team.The project is also part of the Councils’ wider Thrive agenda to improve health and wellbeing in Adur and Worthing.
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GETTING SUPPORT IN ADUR AND WORTHING If you need support, there are many local groups and organisations that can help you
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Cruse Bereavement Care West Sussex 0808 808 1677 https://www.cruse.org.uk/get-help/local-services/south/ west-sussex
Turning Tides Supporting the homeless community in Worthing and surrounding areas email@example.com https://www.turning-tides.org.uk
CARERS SUPPORT Carers Support West Sussex 0300 028 8888 https://www.carerssupport.org.uk
DEMENTIA SUPPORT Dementia Friendly Worthing Supporting people with dementia and their carers and families https://www.dementiafriendlyworthing.org
DOMESTIC ABUSE Safe in Sussex Supporting people affected by domestic abuse 01903 896202 https://www.safeinsussex.co.uk
FAMILIES, CHILDREN AND YOUNG PEOPLE Asphaleia Training 16-24 Support services for young people living across Sussex 01903 823 546 firstname.lastname@example.org asphaleia.co.uk Homestart Support for vulnerable families email@example.com https://www.home-start.org.uk Sussex Clubs for Young People Fun & rewarding activities for young people 01273 443563 firstname.lastname@example.org https://sussexcyp.org.uk YMCA Downslink Supporting young people and families 01273 222550 email@example.com https://www.ymcadlg.org
EmployJunction Supporting unemployed people into work 01903 221400 https://onestopjunction.org.uk/employ-support
GENERAL ADVICE Citizens Advice: Shoreham-by-Sea 0344 477 1171 https://www.advicewestsussex.org.uk/shoreham-by-sea Citizens Advice: Worthing T: 0344 477 1171 https://www.advicewestsussex.org.uk/worthing
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Reaching Families Empowering families of children and young people with special educational needs and disabilities https://www.reachingfamilies.org.uk
Age UK West Sussex 0800 019 1310 firstname.lastname@example.org https://www.ageuk.org.uk/westsussex
Worthing Mencap Supporting people with Learning Disabilities email@example.com https://www.worthingmencap.org
Guildcare Community services for older people and children and adults with learning disabilities 01903 528600 https://www.guildcare.org
The Silver Line Helpline for older people 0800 4 70 80 90 https://www.thesilverline.org.uk
Adur MIND firstname.lastname@example.org https://www.westsussexmind.org/mental-healthsupport/corner-house-southwick-support-hub Worthing MIND email@example.com https://www.westsussexmind.org/mental-healthsupport/worthing-support-hub
Time to Talk - befriending service firstname.lastname@example.org https://www.tttb.org.uk
SAFEGUARDING If you’re concerned about a child:
MONEY AND DEBT One Stop Junction Support with money issues 01903 221400 https://onestopjunction.org.uk/money-support West Sussex Credit Union (BOOM) A credit union for people who live or work in West Sussex 01903 237221 email@example.com https://www.boomcu.com
West Sussex County Council https://www.westsussex.gov.uk/education-children-andfamilies/keeping-children-safe/raise-a-concern-about-achild If you’re concerned about a child: West Sussex County Council https://www.westsussex.gov.uk/social-care-and-health/ social-care-support/adults/raise-a-concern-about-anadult
WELLBEING Adur & Worthing Wellbeing Hub https://adur-worthing.westsussexwellbeing.org.uk
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IT’S BEEN TRULY REMARKABLE TO SEE THE COMMUNITY SPIRIT AND CAPACITY WITHIN ADUR AND WORTHING Tina Favier, Head of Wellbeing, Adur & Worthing Councils
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