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The Business Process Outsourcing Specialists

Services Overview

‘Providing solutions where each specific service is designed to generate Cost Savings and a Return on Investment for our clients.’

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


WHAT WE DO DATA HANDLING AND DATA CAPTURE SERVICES Document collection and delivery service with barcode tracking and scanning for full audit trail Data and file storage in secure locations (incl. vault storage if required) Records Management – all documents accessed within 30 minutes Scanning – up to 550 pages per minute and up to 600 dpi Disaster Recovery Plan Document Restoration Document Destruction 24 Hr Customer Service Garda clearance for staff Document specialists certified to ISO 9001:2000 standards Data Protection Commissioner compliant

DATA PROCESSING SERVICES Data Entry 24/7 Order Processing Online and Offline Form Processing Data Cleansing Data Mining Data Verification Data Quality Assurance Data Analysis OCR (Optical Character Recognition) Services Multi-lingual data entry High Project visibility Bespoke security solutions Full IT back-up Secure servers – certified to ISO standard Full Data Protection Commissioner compliance

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


FINANCIAL SERVICES Bookkeeping Monthly Management Accounts Accounts Payables and Receivables Payroll Processing Departmental Accounting Project Accounting Credit Control VAT Returns Receipt & Document Scanning and data processing

ON DEMAND CRM SERVICES Requirements Assessment Legacy Data Transfer Digitization of Hard Copy Data CRM Design Lowest Cost Implementation Use and Pay for Only What You Need No Hardware Requirements Fraction of the Cost of other CRM suppliers

VOICE SERVICES Appointment Setting Telesales Leads Qualification Inbound & Outbound 24X7 B2B and B2C Customer Service Technical Support Help Desk

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


WHY USE COST OUTSOURCING? Lowest Cost Outsourcing Company in Ireland – Save up to 80%! Instant Scalability to Ensure Extremely Fast Turnaround No Project Set Up Fees High-quality and cost-effective services 100% Irish Owned Company European Offices in Ireland Own Operations Head Office in South Africa. Your own account manager providing face to face interaction Registered with the Irish Data Protection Commissioner Records Management Service is certified to ISO 9001:2000 Data storage services certified to ISO standard Bespoke security solutions provided Full I.T. back up High-end technology and best-of-breed infrastructure Skilled, talented and experienced professionals Wide range of experience in providing outsourcing solutions Wide range of services

Your time is your money – don’t waste it!

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


WHY OUTSOURCE? THE BENEFITS OF OUTSOURCING • • • •

Do you want to maximize your revenue and minimize your expenses? Do you want to get access to specialized skills and services? Do you want to concentrate more on your core business? Do you want to save on money, time and infrastructure?

If your answer is yes to any or all of the above questions, you will be interested in outsourcing. Outsourcing has several benefits.

1. TAKE ADVANTAGE OF THE COST-ADVANTAGES! Outsourcing to countries such as South Africa or India can give you access to cost-effective services. The same services with at least the same level of quality are offered for a much lower cost! This cost-advantage has increased the number of services that are being offered. Getting access to high-quality services at a cost-effective price is the biggest benefit that you can get while outsourcing.

2. SEE AN INCREASE IN YOUR BUSINESS Another benefit of outsourcing is seeing a big increase in your profits, productivity, level of quality, business value, business performance and much more.

3. SAVE ON FIXED COSTS When you outsource, you can save on time, effort, infrastructure and manpower. Since you don't have to invest in infrastructure, you can also save on making unnecessary fixed investments. Outsourcing removes the burden of changing or maintaining infrastructure. You can also save on capital expenditure. Outsourcing can also help you save on training costs as you do not have to invest in manpower. These savings will help bring about an increase in your revenue. Your organization can also save on investing in expensive software and technologies. Plug in and plug out on contract basis with instant scalability.

4. GET ACCESS TO SPECIALIZED SERVICES By outsourcing you can get expert and skilled services. The function that you outsource may not be your core competency but you can find an outsourcing partner who is specialized in that particular business process. Cost Outsourcing is an organization that offers a wide range of specialized business process outsourcing solutions to global clients. Outsourcing business processes to us has enabled clients to cross-leverage our skills and expertise across industry verticals and technologies to achieve greater efficiency and quality levels in the outsourced process. At Cost Outsourcing, we have dedicated teams that offer outsourced services across a range of services which include Call Centre, Data Entry Services, Financial Services, Software Development, Research and Analysis Services.

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


Outsource specific processes to our expert teams and increase your ROI.

5. CONCENTRATE MORE ON YOUR CORE BUSINESS By outsourcing all your non-core functions, your employees can be put to better use and you will be able to see a huge growth in your core business. Another benefit of outsourcing is increased efficiency. Your non-core business functions will be performed efficiently by your outsourcing partner, while your core functions can be efficiently carried out in-house.

6. MAKE FASTER DELIVERIES TO CUSTOMERS Your outsourcing partner will be able to provide faster deliverables and you in turn will be able to make quick deliveries to your customer.

7. IMPROVED CUSTOMER SATISFACTION Outsourcing can help you benefit from increased customer satisfaction and your customers will remain loyal to your organization.

8. BENEFIT FROM TIME ZONE ADVANTAGES Your business can operate 24/7. Have your business work while you sleep!

9. GIVE YOUR BUSINESS A COMPETITIVE EDGE! Outsourcing can help your organization gain a competitive edge in the market. You can also get access to specialized services for different business processes and thereby provide your customers with best-of breed services. Such strategic outsourcing can give your business a competitive edge among your peers. The benefits of outsourcing can give your organization a cutting-edge in the worldwide market.

SOME FOOD FOR THOUGHT! Studies have shown that workers waste 20% to 40% of their time searching for documents manually. Lost or misplaced paper files are a common problem with potentially disastrous results. The following statistics on document management are alarming: • • • • • • • •

90% of corporate memory exists on paper Of all the documents that get handled each day, 90% are merely shuffled The average document gets copied 19 times Companies spend €14.75 in labour to file a document It costs €88.51 to find a misfiled document It costs €162.28 to reproduce a lost document 7.5% of all documents get lost, 3% of the remainder get misfiled Professionals spend 5-15% of their time reading information, but up to 50% looking for it.

Source: Coopers & Lybrand

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


SECURITY DOCUMENT SECURITY the storage campus features 24/7 state-of-the-art security and the most comprehensive fire suppression systems which are linked to constant fire monitoring station. The combination of which, provides ideal conditions for your business continuity and disaster recovery plans. All records are delivered by a fleet of vehicles which are fitted with fire protection equipment and alarms. All vehicles are locked when items are being collected / delivered, and at no time is the vehicle left unattended in an insecure state. Our storage campus provides Garda-cleared staff, 24-hour on-site security and CCTV, with further protection from electronic surveillance using passive infrared detectors, access-controls, microwave technology, inertia sensors and contact switches. This ensures that there can be no unauthorised access to your documents / media whatsoever.

AUDIT TRAIL Since the word go, our scanning experts have employed sophisticated barcode tracking technology, RS-SQL, to ensure we can trace the location of each document from its creation date to its destruction date. RS-SQL 速 (Record Storage for SQL Server) is the world's leading commercial record storage & management software product from O'Neil Software. Running in over 850 facilities in more than 60 countries, more of the world's records are managed off-site on RS-SQL than any other software package.

HOW WE TRACK YOUR DOCUMENTS The RS-SQL system produces a unique, non-transferable bar code for each of your boxes, which remains constant throughout its entire life cycle. Our audit trail begins when the box barcode is scanned into our system for the first time. This bar-code carries all relevant information and guarantees total tracking and retrieval accuracy. When your box of documents are delivered to you, or collected from you, each driver employs the use of a Portable Printer and a Portable Data Transmitter (PDT). This enables them to print off a receipt of all the boxes collected in each visit to your premises and provide you with a signed copy of that receipt. The boxes are then brought to the storage facility where they are scanned into a temporary holding area. The boxes in the temporary holding area are then verified to ensure that they match with the boxes that have been collected. Once verified, the boxes are scanned to a unique location in our storage facility where they remain until retrieved or destroyed. The audit trail typically documents the activities of creation, migration, movement of records, modification, deletion, defining access, and usage history. This trail is completely unalterable, thereby providing you with an accurate, up-to-date account of the life cycle of your documents.

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


DATA SECURITY Security for you and your customer is our primary concern which is why industry best practice standards are applied to all aspects of data storage, processing and password protection. Do you want to outsource your business processes, but are security concerns stopping you from outsourcing? Outsource to Cost Outsourcing and stop worrying about the security of your data. At Cost Outsourcing, we take the security, privacy & confidentiality concerns of our customers very seriously and have taken adequate steps to ensure that the confidential information of our customers is kept secure. The following is a list of the privacy, security and confidentiality measures that we take at Cost Outsourcing: 1. Confidentiality agreements: The employees at Cost Outsourcing and our suppliers sign confidentiality and non-disclosure agreements at the onset of a project. We ensure that the professionals and administrators who have access to sensitive information have signed the required confidentiality agreements. 2. Firewalls & Antivirus software: All the systems at Cost Outsourcing have antivirus software and firewalls. The systems are updated with virus definitions on a daily basis. We conduct technical evaluations on a routine basis to ensure that all the systems meet the necessary security agreements. 3. Password protected systems: All our employees and suppliers use passwords to logon to their computers. This system prevents unauthorized access to data. Every professional at Cost Outsourcing is given a unique user ID and password when accessing customer data. 4. Training on security: All the data processors at Cost Outsourcing and our suppliers are given training on security, privacy and confidentiality. 5. Absence of external drives: We ensure data processors have disabled all the external drives in their systems. 6. Offices guarded by security personnel: All our data processing offices are guarded by security personal on a 24x7x365 days basis. 7. Detection of security breaches: We have stringent processes to monitor and detect any breach of security. 8. Limited access to data: At Cost Outsourcing, we store our data at a data centre and ensure there is physical access limitations to the data. 9. Encrypted data: All the data that is transferred from our customers’ office to our data processing office is encrypted to ensure that none of the data is deciphered. 10. Electronic devices are not allowed: Data processors are not allowed to bring laptops, PDAs or any other electronic device into the offices.

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


11. Paper/printed documents are not allowed: Data processors are not allowed to bring in or take out any paper, printout or written documents without permission. 12. Restricted print permissions: All the systems at Cost Outsourcing have restricted print permissions. 13. Strict administrative procedures: We have stringent administrative procedures to ensure data integrity and confidentiality 14. Security measures to prevent vandalism: Data processing offices have security measures to prevent the vandalism or theft of any information stored in our systems. 15. Random checks: There are random checks of systems and data processors on a regular basis. 16. Smoke alarms & fire extinguishers: Offices have smoke alarm and multiple fire extinguishers.

Outsource your business processes to Cost Outsourcing and stay assured about the complete privacy, security and confidentiality of your data.

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


BUSINESS INFRASTRUCTURE Security for you and your customer is our primary concern which is why industry best practice standards are applied At Cost Outsourcing, we use the very best in infrastructure. Our high-end infrastructure and technology enables us to provide our customers with quality services ahead of schedule.

Cost Outsourcing’ Delivery Centres We have delivery centers in India as well as in other global locations.

Global Delivery Centres • • • • •

The Philippines China Bolivia Argentina Eastern Europe

Indian Delivery Centres • • • •

Bangalore Chennai Thrissur Coimbatore

Infrastructure at our Delivery Centres • • • • •

Ample operational & recreational space High-end software, technology and systems Dual monitors to minimize errors for accounting services Multiple conference rooms where employees discuss ideas & strategies Well-equipped training halls where on-going training is given

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


Technology and Internet Connectivity at our Delivery Centres Primary Internet Connectivity from the US to India • •

Marine Fiber Optic Cable - Trans-Pacific Marine Fiber Optic Cable - Trans-Atlantic

Secondary Internet Connectivity •

Server routed to a failover satellite link

Advanced VPN Technology • •

Secured, robust, encrypted data transfer between the customer and our centres Firewall and intrusion detection technology

Network Features at our Delivery Centres • • • • •

Firewalls Secure VPN communications Virus prevention/ cure Spam filers URL filtering

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie


Secure VPN and Network • • •

Total secured CISCO VPN Tunnel to client, which blocks all Peers to Peep in Secured Cisco® Intelligent switches and Cisco® Network Assistant optimized for LAN Cisco® PIX® Firewall to block all ports for HTTP, FTP, TCP/IP, UDP and even ICMP

Enterprise Access System for Employee Login • • • • •

Secure Smart Card, Secure Premises Login Network and Windows Login, PC 'locking' Secure Remote Access (VPN) Secure email with digital signatures Single sign on to enterprise and desktop applications

100% Redundancy at our Delivery Centres Our goal is to avail 100% redundancy at all our delivery centers. We strive to achieve this by calculating redundancy factors while deploying resources. Apart from this, we also run the mutually agreed capacity of the deployed work force. The following is the business continuity plan that we have adopted at Cost Outsourcing.

Internet Redundancy • •

Marine Optic Fiber Cable - Trans-Atlantic and Trans-Pacific Satellite Communication

Power Redundancy • • •

Power Failover UPS Power Generators

Outsource to Cost Outsourcing and Benefit from our World-Class Infrastructure and Technology. To Receive a Free Quotation, Call us on 01 – 685 4333.

IRE: +353 (0)1 685 4333 | UK: +44 (0)203 411 0730 | US: +1 646 459 0630 www.costoutsourcing.com | www.cost.ie

Cost Outsourcing Services Brochure  

Cost Outsourcing Services and Infrastructure

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