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A look inside the Business Technology Solutions function

A message from Mike Carlin > CL I CK F OR M I KE CAR LI N’ S B I O

Welcome to AbbVie Business Technology Solutions! You’re not joining just another IT department; We are creators, innovators, pioneers and problem-solvers who come to work each day ready to develop impactful technology solutions for our employees and help tackle some of the world’s toughest healthcare challenges. The entire BTS leadership is happy to have you on the team. As we look to the future, BTS is guided by our strategic pillars outlined below. They inform our decisions and our planning: • Accelerate our ability to exploit insights from data • Drive exceptional employee experience • Drive business outcomes through digital technologies • Be secure and compliant • Ensure efficient operations to drive agility and improve operating margin

Those pillars are built on a foundation that puts our people first. We place the greatest value on our ability to attract and retain top talent based on a culture of speed and agility.


Our Leadership Team BTS is made up of a wide range of subject-matter experts who collaborate to create transformative solutions to power the possibilities for AbbVie. BTS also powers personal development, offering colleagues access to training, expertise and outstanding benefits. Our seven Business Technology Organizations (BTOs) and four support teams are led by members of Mike Carlin’s leadership team. Just click on their photos for bios.

MEET OUR LEADERSHIP TEAM Vikram Bhonagiri BTS West Coast: In partnership with other BTOs, Vikram’s West Coast Team develops and executes the overall application and infrastructure strategy and the roadmap for critical systems, processes and capabilities for AbbVie Oncology. In addition, the team drives BTS enterprise strategies and priorities into AbbVie's West Coast operations.

Jacki Dioguardi Global Commercial Business Technology Solutions: Jackie’s team offers leading-edge digital and technical solutions to help the U.S. Sales and Marketing Organizations bring AbbVie medicines to patients. Embedded within affiliates and brand marketing teams, Commercial Operations helps our brands provide and excellent customer experience for patients, health care professionals and other healthcare stakeholders. Ray Feeney Innovation Architecture and Infrastructure (IAI) Enterprise: Ray’s team offers capabilities to enable flexibility and scalability to functional areas through: • • • • •

Innovation – presents new ways to solve problems leveraging technology Technology Development – delivers capabilities, while driving better agility and reuse VMO – identifies partners to leverage to get the most value ePMO – ensures that we make the best investments and deliver projects effectively Infrastructure Operations - manages and optimizes stable and secure technology

Phil Hajduk BTS Information Research: Led by Phil, Information Research is responsible for delivering business technology solutions, data analytics and scientific informatic support for R&D.

Heather Humphrey The BTS Communications: Heather’s team advances BTS by consistently telling our evolving story. The team communicates who we are, what we do, where we're going, and how we provide value through our partnerships. 3

Our Leadership Team MEET OUR LEADERSHIP TEAM Lance Lhotka BTS Manufacturing Operations: Lance’s team is responsible for providing effective and sustainable technology solutions for AbbVie Operations, which includes Purchasing, Quality, Supply Chain and Manufacturing.

Linda Ray BTS Enterprise Systems and Applications: Linda’s team is focused on enterprise platforms, Application Center of Excellence (CoE) and enabling possibilities for all Corporate Staff Functions.

Cherie Stanford BTS Strategy: Cherie’s team provides transparency around BTS’s strategy and creates BTS value stories. Sub-teams include: • • • •

Business Management Office: measuring the health of BTS. Learning Services: creating a culture of learning in technology, compliance and soft skill training. Facilities: managing space planning and onboarding. Mergers and Acquisitions support

Claire Treacy BTS Human Resources: Through focused HR strategic priorities, Claire’s team advances our talent and organizational strategy, helping the business deliver on AbbVie’s 2021 strategic roadmap. HR partners with BTS colleagues to “Power the Possibilities” across AbbVie and BTS to make a remarkable impact on the lives of our patients.

Mark Unze BTS Finance: Mark’s team provides financial planning and financial analysis for all BTS functional areas.

Information Security and Risk Management: This team designs and implements global security solutions and drives risk management and compliance initiatives.


Technology That Matters Technology is changing the future of healthcare. And we want to be at the forefront of that change. Our BTS teams are exploring how advancements like IoT, RPA, and AI can transform the ways we work and improve the lives of our patients. We are building for the future. We deliver Technology That Matters because our work is helping to solve complex healthcare problems and making a remarkable impact on patients’ lives. It really does matter!


BTS Operations in Campoverde, Italy uses MES technology to improve materials traceability, ensure compliance during the production process and provide efficient and effective batch records review. Another perk: Thanks to MES, the plant is paperless.

Robotic Process Automation With Ana Rudman As part of Blue Prism’s “Women In RPA” video series, our Ana Rudman, RDA lead, discusses the possibilities for this technology at AbbVie.

HackVie 2019: Innovations in Digital Health/Wearables Seventy AbbVie employees and students gather at the AbbVie Innovation Center to create prototypes during a three-day hackathon. [read more]

BTS Operations created CREMA, a technology process that uses automation, standardization and simplification to make the hedging process easier and faster at our VLOG facility in Zwolle, Netherlands.

Technology That Matters BTS Accelerates Data Scientists’ Productivity With Analytics Toolbox BTS is driving agility in the data science community though the recent creation of a standard “toolbox” for data analytics, visualization and AI/Machine. BTS Among Bio-IT World Innovate Practices Award Winners Our data scientists pioneer new uses of technology and big data analytics to advance medicine discovery. See why Bio-IT World recognized Rishi Gupta and team. [read more]

Coming Soon: Self-Service Portal Chatbot Technology Rik Flor talks about Chatbot technology and an implementation coming to the Global Service Desk later this year. Video | Chatbot Resources | BTS Digital Strategy

Charles Fugitt II, Associate Director, Emerging Technologies explains proov, an easy proof of concept platform that allows users to quickly determine the value of a new technology

Jacki Dioguardi explains DevOps – the automation of agile.

BTS Digital Strategy: Multi-Channel Tech U.S. Commercial BTS is helping to improve HCP engagement and brand awareness by combing data and digital technologies in new and innovative ways. Watch the video. More | Digital Strategy | Stakeholder Engagement

Connection Points Communication is critical to an effective organization. Our team of dedicated professionals works to unite BTS across borders, BTOs and specialties through meetings, emails, videos and newsletters. Meet the team by visiting go/btscomms On Abbvienet.

Town Hall Meetings

BTS Newsletter

These twice-yearly virtual all BTS-employee meetings inform all BTS employees about initiatives, best practices and business updates. Participation is encouraged through Q&A gathered and employee polls conducted using the BTS Events App (available soon to legacy Allergan employees.)

Published “mostly monthly,” this e-newsletter provides messages from the leadership team, examples of best practices, features on employees and technologies that are breaking new ground. Look for a complete archive of 2019 newsletters located here.

30 Seconds on Thursdays

Employee Engagement Committee

This video series highlights new technology and the BTS teams behind it. As the title implies, it’s a weekly series. Visit the 30 Seconds archive here.

Hosts 50+ seminars, trainings, gatherings and demonstrations each year to help employees gain new skills, share information, meet with leadership, network and socialize.

Connection Points

BTS Home Page

Life@BTS Page

Find news, helpful links, What’s Trending conversations, calendar of events and more at go/bts on Abbvienet.

Blog posts, calendar listings and “BTS Life Story” videos showcase BTS colleagues around the world enhancing our culture with stories of agility, development and transparency. Find at go/life@bts.

Agility in Action Bulletins

Extended Leadership Meetings: Top 100+ Global BTS Leaders

These brief stories celebrate projects, initiatives and tools that help increase agility across BTS and/or across AbbVie, Inc. Find past bulletins on Abbvienet.

• Quarterly Extended Leadership Calls: Provide updates on BTS strategies, HR/Development new technologies and opportunities for sharing • Annual Extended Leadership Forum: two-day off-site meeting provides leaders with the opportunity to network, problem solve and hear from experts inside and outside of AbbVie.

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