Page 1

Miles Platting


Winter 2017 Issue 41

W hat’s ? insi de

For the Over 50’s For the Under 20’s For Everybody Community News Culture Health & Wellbeing Employment, Volunteering & Training Money Matters Crime Environment Pat’s Gardening Corner

Adactus Miles Platting gets connected facebook: Adactus Miles Platting twitter: AdactusMP This document is available in other languages, larger text, braille and on audio cd

miles platting spotlight | 1

Contact us.. If you’d like to get in touch about anything related to Spotlight contact: Amy Holden on 0161 2032600 or by email at:

Miles Platting Tenants Annual Report 2017 Tenancy services Tenancy services Under our contract with Manchester City Council our performance on key indicators is monitored Under our contract with Manchester City Council our performance on key indicators is monitored against set service standards. Our performance is summarised in the table below. against set service standards. Our performance is summarised in the table below. Performance Performance (2016/17) (2016/17)

Performance Performance (2015/16) (2015/16)

Service standard Service standard

98.7% 98.7%

98.5% 98.5%

95% 95%

93.75% 93.75%

96.8% 96.8%

85% 85%

13 13

8 8


100% 100%

100% 100%

90% 90%

69 69

91 91


Average re-let time in days Average re-let time in days

19.2 days 19.2 days

25.1 days 25.1 days

40 days 40 days

Rent collected Rent collected

100.77% 100.77%

100.6% 100.6%

99% 99%

100% 100%

100% 100%

95% 95%

Key performance indicator Key performance indicator % of telephone calls answered % of telephone calls answered % of telephone calls answered within 15 seconds % of telephone calls answered within 15 seconds Number of complaints dealt with Number of complaints dealt with % of complaints answered within published timescales % of complaints answered within published timescales Number of properties re-let Number of properties re-let

% of ASB cases dealt with within published timescales % of ASB cases dealt with within published timescales ` `

Repairs Repairs

Our repairs performance is very important to our tenants and we strive to provide an excellent service. Our repairs veryown important to our tenantsoperatives. and we strive to provide excellentwith service. We carry outperformance repairs usingis our skilled maintenance This helps keep an satisfaction our We carry out repairs using our own skilled maintenance operatives. This helps keep satisfaction with our repairs service high. repairs service high.

Service standard Service standard 2016/17 2016/17 2015/16 2015/16 Service standard Service standard 2016/17 2016/17 2015/16 2015/16 Service standard Service standard 2016/17 2016/17 2015/16 2015/16 Service standard Service standard 2016/17 2016/17 2015/16 2015/16

Level of repairs satisfaction Level of repairs satisfaction

84% 84%

94% 94% 93.6% 93.6% 93% 93% 93.9% 93.9% 96% 96%

% of repairs completed on time % of repairs completed on time 85% % of repairs completed at first visit 85% % of repairs completed at first visit

% of repairs where appointments have been kept % of repairs where appointments have been kept

92.3% 95% 95% 98% 98% 97.3% 97.3%

2 | miles platting spotlight


90.1% 90.1% 92.3%






Planned Maintenance Our planned maintenance programme has been running since 2012 and will continue until 2037.

If your property is affected by this work we will contact you directly to let you know the work we intend to do to your home.

Service standard


2016/17 % of tenants satisfied with planned works




Service standard


2016/17 % of repairs where appointments have been made and kept










Environmental management Managing the neighbourhood well and presenting an area that is welcoming, safe, clean and tidy to residents and visitors alike is very important to us and we are proud of our environmental management performance illustrated in the table below. Service standard 2016/17

80% 100%

Open spaces kept clean and tidy


100% 90%

Service standard 2016/17


Graffiti removed within 2 days

2015/16 Service standard 2016/17

100% 90% 100%

Racist graffiti removed within 1 day


2015/16 85%

Service standard 2016/17


Planting (trees, shrubs, grass and plants) is properly maintained


2015/16 75%






miles platting spotlight | 3

For the Over 50’s Age Friendly Miles Platting The Age Friendly Miles Platting board celebrated its first anniversary in November 2017. Consisting of local residents and partner organisations, it has had a busy year working in Miles Platting, researching how age friendly the area is and how things can be improved to support people who may feel lonely and isolated. This has involved talking to people at community events via the Tales of Miles Platting project, interviews with groups of older people who live in the area and undertaking a postal survey with Adactus to all their residents aged 50 and over - Many thanks to those people that sent the survey back to us, you shared with us some really interesting views and comments and gave us suggestions about how we can make the area more age friendly. We are now working with partner organisations to look at your responses and how we can put these into practice. We have developed an action plan and have detailed maps of all the communities’ resources; we will share this information at events in January 2018 and give you an update in the Spring issue. The board manages a local investment fund where people can bid for up to £2k to deliver an age friendly project. 12 projects have received this funding this year; these are: The Theatre Trippers Group run by Mike Bishop - They now have a membership of over 30 people and visit local theatres together twice a month, many of the group hadn’t been to see plays for many years and love going out to see shows now.

Age Friendly DJ Ged received funding to set up his mobile DJ service; you may have seen him at local events at the library. He does local parties and functions and has been a great success. We funded Sycamore Surfers IT training for people living in one of the areas sheltered schemes, residents learnt how to use the Internet, send emails and Skype their relatives. Butler Court received funding for Tai Chi classes; these are available for all and run every Thursday 2-3pm. This is a form of gentle exercise and really helps with balance and strength. The Butler Court Film Club has been set up and will show its first film in December. They have a film licence which means they can show feature films and blockbusters in their community room. The Church of the Apostles Friday Group received funding to set up a luncheon club and regular activities such as chair based exercise, dancing and pampering sessions. Everyone is welcome to attend - they meet every Friday from 10am onwards. We have worked in partnership with North Manchester FM to set up a training programme for budding radio presenters and broadcasters, 4 men took part in the training and now host a monthly vintage radio programme on the third Wednesday of the month from 10am -12pm; they are always looking for guests!

4 | miles platting spotlight

For the Over 50’s The Creative Connections project led the research on Tales of Miles Platting - you may have shared a local story or memories of growing up in the area. These stories will be developed in future writing and music workshops - look out for performances next year! Victoria Square residents, supported by the wardens working there, got funding to organise regular local activities for the 160 people who live in the dwellings Nelson Court residents have come together to set up the Nelson Court Sports Club they meet in the communal facility to play games, go on trips and play walking football; everyone living there is welcome to join in. A newly funded project has just been opened by the Lord Mayor - the Dementia Cafe at Trinity Methodist Church welcomes carers and people living with dementia fortnightly on a Wednesday afternoon. The board are currently reviewing a range of new proposals that include writing workshops, craft sessions, a new luncheon club, and plans for a large celebration event in the New Year. Everyone can get involved! Please contact Jude Wells for more information vie email at or by phone on 07973 973186.

A Spotlight on….. DJ Ged As you will already know, Ged is now established as the Age Friendly DJ for the area and is going from strength to strength regarding bookings and types of functions Added to that, Ged now finds himself behind a desk mic in a radio studio as a volunteer presenting his own weekly programme entitled “Ged’s Lucky Dip” which is broadcast every Monday between 4 - 5pm on North Manchester FM 106.6 Miles Platting Age Friendly recently funded radio presentation courses for people who were interested in training to become local radio presenters, and an initial four (Dave, Steve, Geoff and Ged) were all trained and broadcast “pilot” shows. As a result, they are hopefully all about to gain their own shows, Ged being the first to test the waters in earnest it seems! The training sessions (and subsequent broadcasts) are delivered at the Communications Academy on Rochdale Road, which is quite handy for local volunteer presenters. Ged’s light-hearted show is so called as it includes a vast variety of music genres and covers many decades (the first few shows included music from Dr. Feelgood, Johnny Johnson’s Bandwagon, Caro Emerald, Ronnie Hilton and James Last to name just a few as an example!). The show also promotes local items of interest, events and interviews with local people and organisations. At the time of writing three shows have been completed...all “live” and have been much appreciated. If you have any items of interest and/or events coming up, please email at and Ged will try and include them on future shows. In view of this, please give as much notice as you can, as the Lucky Dip Show is only broadcast on Mondays at this time. Don’t forget to tune in! How would YOU like to become a volunteer radio presenter like Ged? Since the initial group have been trained, there are still people who have expressed an interest, so if you would like more details, please email Jude Wells on or phone her on 07973 973186 and she will try and organise more training sessions. More female presenters are required if possible, so come on girls don’t be shy. miles platting spotlight | 5

For the Under 20’s



FOLLOW US @N_CyclingCentr e #BMXnBEATS /nationalcyclingcen tre @nationalcycling centre

Telephone: 0161 22 3 2244 (opt3)

8pm - 9.30pm

6 | miles platting spotlight


BMX HSBC UK National Cycling Centre, Indo Stuart Street, Man or BMX Track chester M11 4DQ


No b o r e q u o k in g T u r n ir e d . up o n the n ig h t ! Spaces limited

For everybody

Manchester Christmas Markets OPEN 10 NOVEMBER – 21 DECEMBER MANCHESTER CITY CENTRE This year, there’s a real family feel at Manchester’s Christmas Markets so bring the kids along to Cathedral Gardens for a special treat. Have a go on some traditional fairground rides like a Victorian carousel, helter-skelter and Ferris wheel, and what’s more our sparkling ice rink returns to Cathedral Gardens too so book your skate now! So, once you’ve tired yourselves out skating and swinging, why not warm up with a hot chocolate and a traditional bratwurst, then take a stroll round the markets for that special Christmas gift? Manchester’s Christmas markets have it all – fine food, drink, arts and crafts, and something for the kids. Make it your best one ever! This is Christmas. This is Manchester. Visit for more information.

Tri nit y Me tho dis t Chu rch, But

ler Street, An coats

Community Christingle and Carol Service

Sunday 17th December at 3.0 Come an d ma ke yo ur ow n Ch ris tingle an d sing yo ur favo ur ite ca rol s.

0 pm

An d after wa rds enj oy a

mi nce pie an d a cuppa !

Christmas Day

Family Service

10.00 am

miles platting spotlight | 7

Community News Sports Taster Day On Tuesday 26th September, we hosted was well attended” a Miles Platting Sports Taster Day in and said Amy Holden, “Big thanks to all organisations around Victoria Mill Park. Supported by a host of local sports groups and organisations, including Manchester FA, England Rugby, the National Cycling Centre, Eastlands Trust and Active Communities, the event offered local residents an opportunity to have a go at a variety of sports. Sporting activities on the day included BMX bike riding, football, rugby, athletics and boxing. The national football museum also hosted a stall with items of historical memorabilia. “We were blessed with good weather on the day which meant that the event

that were able to attend and put on activities; the boxing was especially popular and we hope to be able to put on some regular sessions in the future.” If there is a particular sport/activity that you would like to see take place in Miles Platting, then we want to know about it!

Get in touch with Amy on 0161 2032600 or by email at

Halloween Fever On the 31st October Halloween celebrations were in full swing at Vic Mill Hut, with an after school party from 3:30pm-5:30pm. It was a brand new event for this year in Miles Platting as part of the 10 year celebrations of Adactus working in the area. The event was perfectly timed, providing something for the kids to do before going trick or treating, there were lots of fun activities planned and music that got the evening started; not to mention the gorgeous hotpot! Dress code was fancy dress with the best 3 getting some top prizes, it was a very tough decision however as we had over 40 children all looking scarily good. This was just one of our FREE events in the community this year, watch this space for the magical Christmas Cracker coming up!

And a BIG thanks to you…. Thelma Mc Grail would like to say a BIG thanks to everybody who contributed money to help pay for urgent repairs to the roof of St Cuthbert’s Church. Through the car boot sale and an evening of entertainment at the Church, a total of £602 was raised! 8 | miles platting spotlight

Holiday Fun & Food – Halloween Week In order to combat hunger and boredom in the half term school holidays, Adactus Housing ran a 4 day Holiday Fun & Food event with a spooky Halloween craft theme! The week was a huge success, 12 families registered, the average number of children to attend over the 4 days was 18, and the average age of the children to attend was 6. On the first day, the children agreed team rules and what they wanted to achieve throughout their sessions. Each day the group were given breakfast and a hot cooked meal. They completed activities related to craft and food including making bats, spiders, witches and pumpkin carving! Millie (aged 8) said she most enjoyed “the things we made, the games we played and painting my hands!” Mia (aged 5) said she “enjoyed playing with the other children”, and Junior (aged 4) said he “would like to make superhero’s!” - Something that we will look to do next time! To help run the activities over the 4 days, Adactus worked with partners and volunteers from a number of areas, including The Church of The Apostles, The

Community News Mothers Union and Fare Share food. Due to the huge success of the event Adactus have now welcomed help from the parents of the children who attended! We have now formed a Holiday Fun and Food group and have planned the next event to take place in the February school half term. Kelly Bond, Breathe Officer for Adactus Housing Group would like to thank everyone who attended, volunteered and who helped plan the week for their hard work during the Holiday Fun & Food Week. “We can’t run these sessions without the help of the parents whose children attend. Special thanks to Zoe who’s help and support was priceless!” If anyone would like further information with regards to the next planned week next year – please contact Kelly Bond via email at Kelly. or by phone on 0300 111 1133.

BIG Money for Community Projects Adactus Housing has now awarded £25,000 this year to worthy community projects across the Miles Platting area. The projects were voted on by a panel of residents from the Adactus 500 involvement group and a huge response was received once again. The funding has supported 15 projects in total. These projects include exercise sessions, a love food, hate waste campaign, a tea dance, gardening project and the hugely successful holiday fun and food sessions that ran over the summer months and the October half term benefitting many families in the area.

Get Connected at St George’s” is the last grant to be awarded money this year. The project is using the funding to pay for tablets and Wi-Fi access at St George’s Community Centre hoping to create a community hub. They will also be running an intergenerational genealogy project engaging with everyone who uses the centre. Samantha Hornsby, Enterprise and Funding Officer at Adactus said “We’ve been able to support some great bids with this year’s BIG Fund. Well done to St George’s and all the successful applicants” For further information on any of this years projects or advice on how to apply for funding next year please contact the BIG team on 01942 267703. miles platting spotlight | 9


Health & Wellbeing J002299_Eastlands_Womens_Gym_Promo_A6_Postcard_2017_FINAL.pdf




HOME Theatre Have you been to HOME yet?





HOME theatre offers free tours and £1 Inspire theatre and cinema tickets to community groups from Greater Manchester. Why not take a look on their website for details of all upcoming shows at MY




For more information about the Inspire Scheme, to arrange a visit or to book tickets, contact HOME direct via email at or by phone on 0161 212 3493.

This Christmas HOME Presents… Red Riding Hood and the Wolf














OR POP ALONG TO RECEPTION Trinity Methodist Church,

Butler Street, Ancoats

Dementia Friends Cafe This new venture for Mile s Platting, the Dementia Friends Cafe meets every alternate Wednesday, 2.00 pm to 3.30 pm for those with memory prob lems and their carers.

Thu 7 Dec 2017 – Sat 30 Dec 2017 (Recommended age 5+)

Suitable themed activities for each session time to relax, to chat, to eat cake and drink tea. Everyone is welcome.

You may think you know the story of Red Riding Hood, sugar and spice and all things nice. But there are two sides to every story, so let’s hear it from the Wolf himself! Here’s the story never heard of a kind and hungry wolf that strayed from the path and lost his friends. This wolf isn’t big or even bad; in fact he’s rather shy. He won’t gobble up your grandma or tell you lies. He’s polite and very gentle, he’s an all-round nice guy. So before you make up your mind about the wolf you think you know so well, enjoy a whole new spin on this fairy tale and remember to never judge anyone by how they look!

Forthcoming dates and







10 | miles platting spotlight


themes are:

1st November, Bonfire nigh t and games 15th November, Rememb rance 29th November, Christm as cards 13th December, Christm as! Further information from Sue, susan.williams@method 07950 182033 with thanks to

Step Forward ‘Step Forward’ is a free and confidential service for all Adactus tenants.

Employment, Volunteering & Training

The aim of this service is to assist tenants in their search for employment and training, personal development, or self employment. We offer one-to-one advice, careers guidance, interview preparation, CV writing and much more. On a practical level there are a number of ways in which we may be able to support your needs. We can offer work experience and volunteering opportunities, or come along to our weekly jobs club held every Tuesday morning at Baker House to find out more. For further information please contact Natasha Laws, Enterprise and Funding Officer by emailing or by phone on 0800 234 6826.

WARM HOMES DISCOUNT WHAT YOU’LL GET • You could get £140 off your electricity bill for winter 2017 to 2018 under the Warm Home Discount Scheme. • The money isn’t paid to you - it’s a one-off discount on your electricity bill, between October and March. • The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Pre-pay or pay-as-you-go meters

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.


You qualify for the discount if on 9 July 2017 all of the following applied: • your electricity supplier was part of the scheme • your name (or your partner’s) was on the bill • you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you don’t qualify

You may be able to apply directly to your electricity

supplier for help if you don’t qualify because you don’t get the Guarantee Credit element of Pension Credit but: • you’re on a low income • you get certain means-tested benefits Check with your supplier to see if you’re eligible and how to apply.

How to claim

You’ll receive a letter by 30 November 2017 telling you how to get the discount if you qualify. Your electricity supplier will apply the discount to your bill by the end of March 2018.

If you didn’t get a letter

Contact the Warm Home Discount Team if you didn’t get a letter but think you qualified. Warm Home Discount Scheme Telephone: 0345 603 9439 Monday to Friday, 8:30am to 4:30pm

For any other queries about the scheme, contact your electricity supplier. miles platting spotlight | 11

Crime Trapped Police, local authorities, Greater Manchester Combined Authority, young people and an MP have launched a campaign to stop criminal gangs from grooming children and vulnerable adults to commit crime. The campaign, known as ‘Trapped’, aims to raise awareness of criminals who are grooming and exploiting children and young adults to commit crime on their behalf. Offenders take victims from urban areas to the countryside or coastal areas to sell drugs. Sometimes victims are trafficked closer to home, and are moved around Greater Manchester. As well as drug dealing, victims are sometimes asked to carry out other forms of criminal activity such as arson, violent offences, storing firearms, holding money, criminal damage or assault. Offenders use coercive behaviour to threaten and exploit victims and their families. Some signs that a young or vulnerable person could be ‘Trapped’ and need help are: • • • • • • • •

Young people going missing and travelling to seaside or market towns School absence or missing from school Money, clothes or accessories which they are unable to account for Receiving an excessive amount of texts and phone calls Relationships with controlling / older individuals or groups Carrying weapons Significant decline in school results / performance Self-harm or significant changes in emotional wellbeing

Anyone with concerns either about themselves or somebody else should contact Greater Manchester Police on 101 in a non-emergency situation or report anonymously through Crimestoppers on 0800 555 111. Always dial 999 when there is an immediate threat to life or a crime in progress.

Darker Nights Unfortunately it’s that time of the year again where the weather is getting colder and the nights are getting longer. Over the winter months we have an increase in burglaries around the residential areas. One of the main causes for this is the poor level of security in many of the properties. • • • • •

A house without lights on is very appealing to a burglar, so make sure to switch on a light or get a light timer if you go out in the evening. Burglars like peace and quiet, so disturb them by making sure your alarm is set. A burglar also likes an easy way in to a house, so make sure that your windows and doors are locked. Make sure all of your valuables are kept out of sight (including keys). Keep bins away from windows and flat roofs, as burglars can use them to climb into your property.

For more advice and security tips, please visit GMP’s website 12 | miles platting spotlight

Tower Blocks Triumph


Well done to tower block residents for their efforts to recycle more. Over the past 2 years, Adactus Housing has been working with the residents in the Miles Platting tower blocks to reduce the amount of recyclable items being sent to landfill each week.


Thanks to this joint approach, Adactus are happy to report figures produced by Manchester City Council have shown that between April and August 2017 recycling through the 7 tower blocks has increased by an average of 16% with general waste having been reduced by an average of 44.4kg (6.9 stone) per block.


There is still plenty of work to be done, but this is a move in the right direction. The energy saved by recycling just 1 aluminium drink can is enough to run a television for three hours! If you can think of any ways to help improve recycling for your neighbourhood, please contact Jacqui Wilson on 0300 111 1133.

miles platting spotlight | 13

Pat’s Gardening Corner

How is your garden looking, honestly? After the end of Autumn and the recent high winds and heavy rainfall, chances are it might well have got a bit overgrown and windswept. So now is a great time to get the pruning shears out and get it back into shape before the winter starts to bite. Pruning properly now can have a huge impact on how your plants grow next year. It keeps them healthy, vigorous and balanced and stops large varieties from taking over the garden. It also lets in more light into the garden which will benefit your other plants. Before getting to work, have a good look around and take stock of the garden and what needs pruning, as a general rule, deciduous trees and shrubs need a light pruning every autumn. Evergreen trees rarely need much pruning. To avoid spreading any bacteria around the garden, clean blades properly with Jeyes garden disinfectant after use. Generally, December is a quiet time in the garden and our thoughts are usually on the festive activities which lie ahead. Make some time to have a general tidy up as it will save you time in spring. • Pick a dry day to gather up any remaining leaves • Store away any patio pots that are not frost proof • Jet wash moss away from pathways • Wipe down and store away garden furniture

14 | miles platting spotlight

Thinking ahead to spring – BULB PLANTING As gardeners know gardening is all about planning and preparation. Develop a plan, decide what you want – the more the merrier. Bulbs tend to look wonderful in large groups or drifts, they are very easy to grow and most of them just want to be wintered under a blanket of soil till they push up when the days become longer. There are a few simple rules for planting, generally you place them two or three times their own size deep in soil. They are very easy, but to care for them properly they love a bit of slow release fertilizer to build up the bulb. Plant now and leave tulip planting until December.

Don’t forget to feed the birds! Don’t forget about our winter wildlife throughout the winter months – encourage birds into your garden by hanging up bird feeders and fat balls – a tasty welcome treat!


Q. When is the best time to cut back hydrangeas and how do I know which bits to cut back? A. If you are hesitant, you can wait till early spring to cut back the plant. At that time, the new

wood will be green in color, while the old wood will be brown. You can use this rule of thumb for autumn/winter pruning too, but it is much more obvious in the spring.

Q. Is December too late to plant up some spring bulbs? A. No, as long as the ground is soft enough they should be fine

Photo Competition

Enter WIN to !

Take a good look around, it wont take you long to notice the many images of Winter all around you.

Using your camera capture some of these images to win a £20 high street voucher. Email me your photos at before 12 January 2018. (Open to Adactus residents only)

Autumn Garden Giveaways* • A selection of seeds with seed tray • Metal wall basket • Garden Kneeling mat • Bulb baskets (ideal for ground planting) • Selection of spring bulbs *stocks are limited – ring Pat at Adactus to bag your giveaway*

…..Pause for thought

Consider your garden as ‘AN EXTRA ROOM’ - it deserves as much consideration as the inside of your house. Please care for your garden and keep it tidy - it’s your responsibility!


Baker House Office Open Monday to Friday, 9am to 5pm (6pm on Wednesday) Emergency Repairs

T 0800 234 6826 T 0800 234 6826

Allpay For direct debit, debit/credit card payments & ordering new rent cards Housing Benefit queries:

T 0870 234 6040

T 0161 234 5003

e: Council Tax queries:

T 0161 234 5002

e: Miles Platting Outreach Library Open: Tuesday 2pm - 5pm Wednesday 10am - 1pm Thursday 1pm - 7pm Environment on call:

Saturday 10am - 1pm

T 0161 227 3787

T 0161 234 5004

e: Find out your utility supplier:

16 | miles platting spotlight

Gas: T 0870 608 1524 Electric: T 0870 751 0093

Spotlight winter 2017  
Spotlight winter 2017