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ACI World Report September 2009

Contents Message from the Director General ACI World at ICAO ACI World at work with aviation partners ACI World Standing Committees July 2009 Traffic Statistics Momberger Airport Development News - July Publications Events Airport Service Quality Global Training Hub World Business Partners

Message from the Director General Last ce chan p nu - sig

! NOW

Over the summer the working groups at ICAO, ACI staff and world standing committees have kept up the momentum on several key issues: economics, environment and IT. Airports by definition adhere to a long term vision of delivering excellent customer service in a safe, secure and environmentally responsible manner, yet achieving efficiencies and cutting costs without compromising service delivery. New IT technologies boost our ability to meet those objectives and streamline processes that underlie our passenger and cargo processing procedures. We continue to pursue agreement on common protocols and recommended standards with our airline and airport service providers. ACI’s World Environment Standing Committee (WESC) is moving ahead on producing an overarching framework for airport greenhouse gas and climate change programmes. Such a framework ensures that regional and national initiatives and conventions fit together without contradictions. To progress collectively on the environment, we need common definitions and clarifications of relevant, sometimemisinterpreted terms, and metrics. At the same time, ACI is actively working at ICAO to ensure that although the focus today is on carbon emissions and climate change, we do not lose sight of the high priorities of noise, NOx emissions, water quality and wildlife management. We have just jointly submitted a position paper with IATA and CANSO to the ICAO High Level Meeting on International Aviation and Climate Change that makes this point. That meeting, scheduled for early October, will set the stage for a global approach to aviation emissions. The Economics Committee report is also included in this issue. Non aeronautical revenues are an increasingly key component for healthy airport balance sheets, and I look forward meeting with many of you at the next ACI World Airport Business & Trinity conference in Macau at the end of September, where airports, retailers and brands will exchange innovative ideas and solutions to enhance airport earning power. Angela Gittens Director General




ACI World at ICAO The ICAO Council recessed in early July and will resume in late September.

Environment During the upcoming ICAO session, ACI will be attending the High Level meeting on International Aviation Climate Change in October, and an Environment meeting in Brazil. ICAO Committee on Aviation Environmental Protection (CAEP) CAEP/8 in February 2010 will consider a new NOx stringency standard and reports on Curfews, Encroachment, Noise technology, Operational and Technology goals for noise, NOx, Fuel burn, plus a guidance manual on airport air quality. The current draft CAEP/9 (2010-2013) work programme includes new stringency standards for CO2, noise and particulate matter. Climate change issues will be given higher priority and there is a possibility that a new standard might be delayed for another 3 years.

ACI World Standing Committees ACI World Economics Standing Committee meets in Istanbul The ACI World Economics Standing Committee met in Istanbul, Turkey, on 31 August - 1 September, hosted by TAV Airports. The key agenda items of the meeting included the revision of the economics section of the ACI Policy and Recommended Practices Handbook, in preparation for adoption at the ACI World Annual General Assembly in Kuala Lumpur, in November 2009. The Committee also reviewed the Working Papers for the revision of the ICAO Airport Economics Manual which is due for completion at the end of 2009. Also on the agenda was the 2nd Airport Economics and Finance Conference which will be held in London on 23 - 24 February 2010. The conference content and speakers were discussed. Jeff Poole, Director Industry Charges, Fuel and Taxation at IATA, led a session on the relationship between airlines and airports, giving an overview on the state of the industry and recent developments in airport / airline relationships. The group took the opportunity to discuss this in open dialogue and expressed concerns about the very short-term planning horizon of the airline industry.



The outgoing Committee Chairman, Leo Fermin (SFO) will be succeeded by Dr Walled Youssef (TAV Airports), and Mr Chris Poinsatte (DFW) will take up the position of Vice Chairman. The next meeting will be held in Singapore in March 2010.


ACI World at work with aviation partners Common Use Passenger Processing Systems Management Group Meeting The latest meeting of the Common Use Passenger Processing Systems Management Group (CUPPS MG), chaired by Mr Samuel Ingalls (Las Vegas McCarran International Airport) took place in Montreal, Canada, 24 - 25 August 2009, with energetic participation and support from ACI World staff. The main issues and outcomes of the meeting were: -

Pilot status updates Platform suppliers: ARINC, RESA, SITA, ULTRA Airlines: American, Continental, Iberia, Lufthansa, WesJet Airports: Brussels, Dublin, Las Vegas, Orlando, Sacramento Review of current Technical Specifications (TS) trial/pilot changes Automated Platform Compliance Testing Trial/pilot schedule and tasks to accomplish Compliance and platform/application certification process Compliance Testing Entity (CTE) Recipe for Performing Interim Platform Compliance Testing (IPCT)

Bar Coded Boarding Passes (BCBP) Working Group Meeting The Bar Coded Boarding Passes Working Group meeting was held in Montreal, Canada, 25 August 2009. ACI World, through its Airport IT Standing Committee, is continuously working together with this group in order to coordinate BCBP airport implementation and develop joint initiatives. One of the most important outcomes was the final validation and agreement on enabling passenger information data exchange using a standardised web format (XML message), fully compatible with AIDX, which will be included in the next IATA 9.1 XML release. The points included in the meeting agenda were: - - - - -

Digital signature and mobile BCBP implementation BCBP XML and ACI PADEX Interfaces for web booking and web check-in Non consecutive tag support Security fast track access item

Fast Travel Working Group Meeting The IATA Fast Travel Working Group met in Montreal, Canada, 26 August 2009. ACI World and ACI-NA participated actively in the meeting and related sessions. The main outcomes of the meeting were: - Finalise and validate the first version of the Fast Travel Recommended Practices (RP). - Establish a strategy to continue to develop these RPs in 2010. - Define a working plan to develop implementation guidelines and related support. - Establish a strategy and a working plan for XML interface development related to Fast Travel.




Common Use Self Service Management Group / 28th Meeting The 28th Meeting of the Common Use Self Service Management Group (CUSS MG), and its Technical Working Group, was held at the IATA offices in Montreal, Canada, 27-28 August 2009. As a key partner of the IATA Simplifying the Business (StB) Programme, ACI staff, and member airports, actively participated in the working sessions. The main points discussed in the meeting were: -

Payment Card Industry / Data Security Standards (PCI/DSS) Re-organization of the CUSS MG work streams BCBP, CUSS, Fast Travel, BIP and e-freight updates Status Report from the Technical Working Group Transition to CUSS 1.2 Implementation Reports from Airports, Airlines and Service Providers

The sessions included reports from Incheon Self Boarding trials, Las Vegas latest developments and Montreal’s new transborder terminal. Contact Arturo Garcia at ACI World for more information agarcia@aci.aero

Click on the images below to read the ICAO MRTD Report (Vol 2 2009) in which Samuel G. Ingalls (AAE), Chairman of the ACI Common Use Passenger Processing Systems Management Group discusses the CUPPS platform and the success of the current trials at the McCaran International Airport. tform goes New CUPPS pla McCarran s ga Ve s La at e liv rport International Ai CUPPS

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in 2008 was published cal Specification ATA and ARINC, IATA, the The CUPPS Techni effort between led by after a collaborative CUPPS team is McCar ran the or of Aviation, ACI. At Las Vegas Assistant Direct , the airpor t’s Samuel Ingalls s. Information System e the ide effort to replac needed worldw very ts and airlines “CUPPS is a muchairpor CUPPS very pleased that has served CUTE technology Ingalls. “We are years,” stated Las Vegas well for over 30 CUPPS pilot test. our from ce innovative with the first results ion and embra ues to champ func in s contin ran ement McCar ant improv brings signific olders.” technology that ions for all stakeh d with cost reduct tionality, couple s to share the multiple airline and systems allow Common-use Samuel G. Ingalls t check-in desks (A.A.E.) has been systems at airpor of common-use past 16 tion with the admin same computer genera years, serving istration at McCar d The previous in a variety of ran Internationa lacked the detaile board ing gates. admin areas, including l Airpor t for the erability istration. He has led the governmental s—known as CUTE— airpor t’s inform affairs, planni check-in system that assure interop in information ng and busine ation systems systems for McCar fications in CUPPS ss group for the past speci cal ran pre-date that techni ushering in comm four years. His time period, howev on use system efforts s airpor t wide er, as he played and portability. project, Ingalls in the mid-1990s. a leading role was named a Q&A within in In recognition 1998 Computerwor the please see the ve transp of the . initiati ortatio l success of that d–Smi article CUPPS n industry. thsonian Laurea this For more on the iately following te for technological on page 20, immed innova Ingalls tion l Samue Ingalls is immed iate past-chair of the Business International. In formation He writes freque Technology Comm ntly and speak issues, workin ittee for Airpor s around the world g closely with ts Council both airpor ts and on airpor t inform of the airpor t system ation systems airlines on such on a personal matters. He is basis, holding also a frequent a commercial user multi-engine pilot’s What were the rating. primary shortc omings of the technology that former CUTE helped instiga te the CUPPS Have all the CUPPS initiative? tests concluded positive result thus far return CUPPS has been s? ed designed as a platfor m for the to accommodat future, able e many things even beyond the CUPPS is curren applications that agent-facing tly in the pilot it will initially addres phase of the initiati phase is divided s. ve. The pilot into four segme nts: the techni ongoing), the The biggest benefi cal trials (now compliance trials, t will be that one the an specification update the specification air carrier applica be able to run at Las Vegas McCarr release. While anywhere on any , and tion will The baggage area the technical trials CUPPS provid ongoing we are Passengers bound That has been er’s platfor m. are defining the compl the key founda on International Airport. tional principle iance trial param to Calgary, Canada fully well as updati course of the from Las Vegas throughout the ng the technical eters as initiative. (inset) were success ard specification with learned. We’re WestJet Airlines lessons also addressing new industr y-stand checked in using The McCarran any errors and that the time require The issue curren ogy. omissions so tly is that many d for executing CUPPS technol of six CUPPS tests differe the segme first provid specifi the nt nt was companies are can be minimized. ing differing types cation update trial around year at airports of platforms and scheduled this requiring the carrier now implementatio of which have s to maintain ns, the world, five There are curren (in some cases) six different applica tly four active as many as commenced. tions, including trials in progre (ARINC); Orland their own proprie application. It ss: Las Vegas o (SITA); Dublin can be a rather tary (Ultra); and Brusse daunting task The fifth trial is update these for them to ls (RESA). currently not active many applications —Sacramento. as their busine actual execution change and/o 19 While the ss deman of r as security chang the trials has ds changed over installation and es or other chang their respective time due to site-specific needs es occur in operating enviro , the overall progre ns. proceeding as planned. Our ss is original goal was technical trials I liken this to the to have the completed by rather public standa April 15, 2009, through the pilot familiar with. Going rds fights that but we learned proces we are all back a couple s that the critica schedule is the of decades, it vs. VHS fight, eventu l milestone in was the Beta publication of the ally won by VHS. the Technical Each of the four BlueRay vs. HD-DV More recently, Specification. trials is progre it was the D face-off. By ssing with differe all accounts, the in different orders standard greatly nt tasks, lack of a , based on the inhibited public participants’ views acceptance and needs, and theref definition DVDs. uptake of highand ore they are compl When I play a movie, I don’t milestones in eting the trial think about whethe want to have to different orders r I have the right . This flexibility us to learn more manufacturer’s want to put the has allowed in a shorter timefr player. I DVD in and sit back to relax and ame, as well as everyone the enjoy the movie. freedom to compl giving ete their tasks that is comfortable In somewhat similar in a manner for them. fashion, air carrier easily port their s should be able application from to In Las Vegas, one venue to having to consid tens of thousa another, not er the nds of passen checked in and platfor m in a particu peculiarities of a specific vendo gers have been are now being r’s lar airpor t. The boarded on a and application. efficiencies and savings of being CUPPS platfor The system has cost able to accom m worked virtual plish that should to date. significant benefi ly flawlessly be of t to the indust ry.

regularly boarded their t Airlines guests Alberta, on Hundreds of WestJe NV to Calgar y, fr om Las Vegas, al. scheduled flights g anything unusu without noticin first in the world’s January 15, 2009, just participated had d involve check-in Everyone of passenger sing next generation live test of the Passenger Proces as Common Use technology known S). Systems (CUPP CUPPS rd, electronic standa airpor ts. a new worldwide By introducing for airlines and millions of dollars a universal promises to save s will now have pers at all airline ons that Software develo ate the variati d enough to elimin to achieve. standard detaile next to impossible interoperability previously made includes Vegas McCar ran first test at Las the first of six The glitch-free an Airlines. It is Americ and s out the new Continental Airline world to prove uled around the airpor ts, and six pilot tests sched six airlines, six logy. A total of CUPPS techno pating. ers are partici platfor m suppli check-in allowing airline uishes itself by saving individual CUPPS disting le, potentially be fully portab in reduced applications to of dollars a year ds of thousands r savings airlines hundre It can bring furthe costs. rt g suppo and efficient printin development through more ts and carriers to both airpor and baggage tags. of boarding passes

Vol. 4,



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July 2009 PaxFlash and FreightFlashTraffic Statistics Global air traffic sees softer contraction in July Asia Pacific reports strong domestic market growth

GENEVA, 02 September 2009 – Global passenger traffic in July 2009 showed positive signs of stabilisation, according to the ACI PaxFlash report. ACI World Director General Angela Gittens comments, “This is a scenario where we can draw optimism from a negative. Although overall traffic is still lower than 2008, the gap is narrowing significantly. Total traffic worldwide was down by 1.2 percent in July, but reflects a rising growth trend when compared to declines of 5 percent in June and 8 percent in May. It may still be too soon to assume the worst is over, but results in a few key markets are most encouraging. ” Three regions – Asia Pacific, Latin America & Caribbean and Middle East – recorded overall growth in July, a first for this year. Also for the first time this year, domestic traffic worldwide for July grew by 0.9 percent, driven by excellent results in the Asia Pacific region (+10.1%) and Latin America & Caribbean (+ 9.5 %). Although total international traffic remained depressed (-3.4 %) compared to July 2008, this is a marked improvement over the 7 percent decline recorded in June 2009 – June 2008 comparison. The Middle East and Africa regions both report positive international growth (respectively 11.6 and 0.7 percent increases). TABLE 1: SUMMARY WORLDWIDE TRAFFIC RESULTS, JULY 2009 (% CHANGE) July 2009 over July YTD Jan - July 2008 2009 Over YTD 2008

Rolling 12 months through July 2009

(3.4)

(7.2)

(5.4)

Domestic passenger 0.9

(4.7)

(5.2)

Total passenger

(1.2)

(5.9)

(5.3)

International freight

(11.3)

(20.2)

(16.7)

Domestic freight

(3.6)

(10.4)

(10.1)

Total freight

(8.7)

(17.2)

(14.7)

PaxFlash International passenger

FreightFlash

The ACI FreightFlash report similarly reflects this rising traffic trend. Although results are still below 2008 figures, the steep downward spiral of the first quarters has ceased. Worldwide global freight traffic was down by 8.7 percent in July 2009 over July 2008, but is a notable improvement compared to the year to date results for January-July (-17.2 %) or for the past 12 months (-14.7%) as shown in the Summary Table below. For international freight, the Middle East region saw positive growth at a 3.5 percent increase. For domestic traffic, only Asia Pacific reported strong results (+12.1%), due in large part due to activity at Chinese airports. North America’s results were down by 3.5 percent, yet equally an improvement over previous months. European and Latin American freight results remain more seriously depressed. Click here to read the full press release with additional tables and charts




The ACI Worldwide Airport Traffic Report 2008 is now available in PDF and Excel formats. A record number of 1357 airports participated in the survey this year, representing approximately 98 percent of global airport traffic. The latest report includes traffic analysis, trend charts, country-by-country and airport-by-airport data. Annual reports for previous years (1991-2007) are also available.

Statistics Publications ACI compiles a wide range of airport traffic statistics: the summary monthly PaxFlash and FreightFlash reports monthly Worldwide Airport Traffic Statistics monthly International Passenger and Freight Report a NEW Quarterly Traffic Bulletin the comprehensive annual World Airport Traffic Report.

• • • • •

The full reports are a paid-for service produced by ACI and give comprehensive commentary, charts, and full data from all participating airports.

To subscribe to the FULL Monthly reports click on the links below: AIRPORT TRAFFIC STATISTICS

AIRPORTS COUNCIL INTERNATIONAL

AIRPORT TRAFFIC STATISTICS

AIRPORTS COUNCIL INTERNATIONAL RUN: 18 OCTOBER 2007

JULY 2007 International Passengers & Freight Report

JULY 2007 World airport traffic registers strong growth in July

International passenger traffic continues strong growth International freight maintains strong performance

Traffic grew in all regions

Monthly International Passenger and Freight Report

SUMMARY

APR 2007 MONTH PASSENGERS FREIGHT

184 843 827 3 947 080

% YOY

YTD JULY 2007

% YOY

YE JULY 2007

% YOY

7.9 4.1

1 040 399 309 26 243 553

7.5 2.5

1 763 589 237 46 078 352

7.2 3.6

International passenger and freight trends 16

Passengers

Freight

Click on the report below to order the ACI Annual World Airport Traffic Report 2008

% Change from previous year

14 12 10 8 6 4 2 0 AUG 2006

SEP

OCT

NOV

DEC

JAN 2007

FEB

MAR

APR

MAY

JUN

JUL

Produced by: ACI Statistics (stats@aci.aero)

July 2007 results from 850 airports worldwide show robust growth with passenger traffic rising by 7 percent, cargo by 5 percent and movements by 3 percent compared to July 2006. For the first seven months of 2007, passenger traffic was up 6 percent, cargo up 2 percent and movements grew by 3 percent.

JULY 2007 STATS REGIONS

MONTH

PASSENGERS CARGO MOVEMENTS

% YOY

421 428 874 6 366 257 5 976 786

6.6 4.6 3.2

YTD JULY 2007

% YOY

2 540 689 090 43 496 683 39 289 348

YE JULY 2007

6.0 2.1 2.9

% YOY

4 304 056 321 76 448 632 67 222 906

5.5 2.8 2.6

EVOLUTION OF AIRPORT TRAFFIC WORLDWIDE 12.0

% CHANGE FROM PREVIOUS YEAR

July 2007 results from 571 airports showed international passenger traffic rose by 8 percent and freight traffic by 4 percent compared to July 2006. First seven months of 2007 showed international passenger traffic up by 8 percent and freight traffic by 3 percent.

Passengers

Cargo

Movements

10.0 8.0 6.0 4.0 2.0 0.0 -2.0 -4.0 AUG 2006

SEP

OCT

NOV

DEC

JAN 2007

FEB

MAR

Produced by: ACI Statistics (stats@aci.aero)

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MAY

JUN

JUL

Monthly Worldwide Airport Traffic Statistics

www.aci.aero

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AFRICA The Gambia: On 9 July 2009, Members of the National Assembly ratified a loan agreement between the Republic of the Gambia and the OPEC Fund for International Development for Phase 2 of the Banjul Airport Rehabilitation Project. Uganda: In an attempt to improve facilities at upcountry airfields, the Civil Aviation Authority has started construction of a new state-of-the-art terminal at Arua Airport, the country’s second busiest after Entebbe.

MOMBERGER AIRPORT DEVELOPMENT NEWS ACI World in cooperation with Momberger Airport Information provides comprehensive industry news on airport related developments worldwide. In response to the ACI World Report Survey in July, we will be featuring a condensed version of airport development news in our newsletter every two months. This month we are highlighting headlines from the July 2009 issue. This information can be found in an extended form on our website

www.aci.aero or subscribe to the complete reports from

www. mombergerairport. info

ASIA PACIFIC Saudi Arabia: The General Authority of Civil Aviation (GACA) has signed an agreement with the International Financial Company (IFC) to begin the process of expanding ‘Prince Mohammed bin Abdulaziz Airport’ in Madinah to meet international standards and increase the annual capacity to 12 million passengers by 2019. Kuwait: Dr Fadhil Safar, Kuwait’s Minister of State for the Municipality & Public Works, said that the country needs a second airport in order to cope with the increasing number of travellers Oman: Construction work on a new airport at Sohar will begin shortly following the award of a key contract for Phase 1 development of the project to Strabag Oman LLC at a cost of US$ 97.4 million. Mongolia: Two Japanese consultant companies, Azusa Sekkei and Oriental Consultants, have signed an agreement with the Ministry of Road, Transport, Construction & Urban Development, Civil Aviation Authority of Mongolia to provide their services for building a new international airport in Tuv province. India: The growth of air traffic in India has increased aircraft movement per airport, which in turn, has necessitated capacity expansion or the development of new airports. Vietnam: Phu Bai Airport in the central province of Thua ThienHue will be upgraded to international standards in the 2009-2020 period. Cambodia: The renovation of Ratanakkiri Airport is to include a runway extension by 200 m to 1500 m, improved safety equipment, and a new terminal, transforming the facility from a dilapidated provincial airstrip to something more appealing. Australia: The approved Master Plan for Sydney Airport outlines the vision for the operation and continued development of Australia’s leading airport to the year 2029.




EUROPE Poland: The European Commission gave the go-ahead to aid arrangements worth around EUR 500 million (US$ 705 million) for ten of the country’s airports. Norway: Oslo Airport has opened a new section of its terminal building, adding 4000 m² of new space on two floors, 14 check-in counters, and a new baggage-handling system. Italy: A Chinese delegation visited Sicily in February 2009 to evaluate the setting up of an intercontinental airport as a logistics hub near Enna in the centre of the island.

LATIN AMERICA CARIBBEAN Brazil: Defence Minister Nelson Jobim announced that BRR 600 million (US$ 268 million) will be invested in the modernization of Galeão International Airport in Rio de Janeiro by 2011. Mexico: The US$ 1.5 billion Aeropuerto del Lago project, in Mexico state’s (Edomex) Nezahualcóyotl municipality, is becoming the preferred option for the expansion of Mexico City’s international airport (AICM) Bahamas: Nassau’s ‘Lynden Pindling International Airport’ is being developed with a three-stage greenfield project due for completion in 2013.

NORTH AMERICA Canada: Transport Minister John Baird recently announced the Government’s approval for London International Airport in Ontario to participate in the international air cargo transhipment programme. USA: Officials at ‘Louis Armstrong International Airport’, New Orleans, have announced a four-year plan to renovate and transform the airport.



www.mombergerairport.info


Magazines

Publications

Click on the magazines below to read them online

ACI produces a range of information handbooks for its members and for the wider aviation industry which are compiled and revised regularly by the subject matter ACI Standing Committees comprising specialists from within the industry. Visit our website to place your order at www.aci.aero or for more information contact Caroline Knoepfel at cknoepfel@aci.aero.

Apron Markings and Signs

HANDBOOK 2nd Edition 2009

Issue 3 Volume 3 July-September 2009 www.aci-asiapac.aero

Interviewed: HH Prince Turki Faisal Al-Saud In the spotlight: Retail/F&B Airports: Baghdad & Kansai ASIA-PACIFIC

Special report: Top tax-free performers

CEO vision

Athens’ Yiannis Paraschis

Airport profiles

Guatemala’s new airport city?

Special report

Governing the aerotropolis

Investor spotlight

AMB Property Corporation

Plus

Issue 1 Volume 4

Retail & rail services

ACI World produces the most comprehensive airport data in the industry. Order your copy of the 2008 World Airport Traffic Report that was released in July.

Yiannis Paraschis talks airport city strategies

COUNCIL AIRPORTS ATIONAL INTERN

ST FORECA 7 TRAFFIC 2008-202 GLOBAL

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Upcoming Events 2009 September 23 - 25

ACI World Airport Business and Trinity Forum

Macau, China

ACI North America 18th Annual Conference and Exhibition

Austin, Texas, USA

ACI World and ACI Asia Pacific joint Annual Meeting

Kuala Lumpur, Malaysia

17 - 19

ACI Latin America - Caribbean Annual Meeting

Salvador de Bahia, Brazil

23 - 25

ACI Europe Airport Exchange

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19th Annual Assembly, Regional Conference & Exhibition

Harare, Zimbabwe

October 11 - 14 November 2-4

December 8 - 11

2010 February 23 - 24

ACI World – ACI Europe Airports Economics and Finance Conference and Exhibition

London, UK

Aviation & Environment Summit

Geneva, Switzerland

ACI Asia Pacific - Assembly, Regional Conference & Exhibition

Sanya, Hainan

ACI Europe – 20th Annual Assembly, Congress and Exhibition

Milan, Italy

ACI Africa –20th Assembly, Regional Conference & Exhibition

Abuja, Nigeria

3-4

ACI World - Airport Business & Trinity Forum

Macau, China

26 - 29

ACI North America – 19th Annual Conference and Exhibition

Pittsburg, USA

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Geneva, Switzerland

March TBC March / April May 11 - 14 June 16 - 18 September TBC

October TBC November 1-3

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ACI World – Latin America / Caribbean Bermuda - World Annual General Assembly


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ACI Airport Business and Trinity Forum 2009 in association with the Moodie Report For more information please contact ACI’s Andreas Schimm aschimm@aci.aero or The Moodie Report’s Martin Moodie Martin@TheMoodieReport.com

Register NOW to take part in the world’s leading airport commercial revenues conference. The Trinity Forum seeks to improve dialogue and mutual understanding between airports, concessionaries and brands to the benefit of a critical fourth party, the consumer. Given the current pressures facing the whole travel chain, that spirit of partnership is now more important than ever. Click to download the PROGRAMME SCHEDULE Click to download the REGISTRATION FORM

Above the Turbulence KUALA LUMPUR Sustaining Business Excellence

ACI WORLD & ASIA-PACIFIC

CONFERENCE AND EXHIBITION

2009 2-4 NOVEMBER

The ACI World Annual General Assembly is the biggest global meeting of the ACI World Airport members, attracting up to 1,000 senior decision makers. The event comprises a two day conference, scheduled around official and regional ACI board meetings and committees. This is the biggest and most influential airport event of the calendar, allowing unparalleled access to the global community of ACI airport decision makers. The 2009 WAGA event also combines with this year’s ACI Asia-Pacific Conference, offering you a unique channel to this exclusive and powerful group. The Asia-Pacific region is the fastest growing ACI airport membership and covers the emerging powerhouse economies of China, India, the Middle East and beyond.

Click to download the PROGRAMME BROCHURE

Click to download the HOTEL BOOKING FORM

Click to download the REGISTRATION FORM

Click to download the HOTEL BOOKING FORM

Are you interested in having a booth? Click to download the FLOOR PLAN BOOTHS

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ACI Regional Offices Link through to the ACI regional websites for up-to-date information about what is happening in YOUR region.

ACI Europe ACI North America ACI Africa ACI Latin America /Caribbean

ACI Asia/Pacific

ACI Africa 19th Annual Assembly, Regional Conference & Exhibition African airports and economic changes, opportunities and challenges Harare, 08 - 11 December 2009

ACI Asia/Pacific ACI World Annual General Assembly & ACI Asia-Pacific Conference & Exhibition 2-4 November, Kuala Lumpur, Malaysia

ACI Europe Airport Carbon Accreditation assesses and recognises the efforts of airports to manage and reduce their carbon emissions with four levels of awards: mapping, reduction, optimization and neutrality.

ACI Latin America /Caribbean XVIII ACI-LAC Regional Annual General Assembly, Conference & Exhibition XVIII Asamblea Regional General Anual, Conferencia & Exhibici贸n Comercial 15 - 18 November, Salvador Bahia, Brazil

ACI North America ACI-NA 18th Annual Conference and Exhibition October 11-14 2009 Austin, TX

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The World Leader in Airport Service Benchmarking The ASQ Survey is the world’s leading airport customer satisfaction benchmark programme with over 131 airports surveying their passengers every month. All airports use the same questionnaire and follow the same methodology allowing ASQ’s highly detailed sample plan which is tailored to each airport’s traffic to ensure comparable results. ASQ Survey: Programme Growth

The Main ASQ Survey Programme reaches 131 airports ASQ Survey Regional programme reaches 26 airports

Each participating airport receives data from all other participating airports allowing it to identify best practice and to measure its own performance precisely. Excellence in service is not a one-off, it is

© ACI 2009

proven to be the result

of continual effort and commitment to providing the best possible service. ASQ helps you understand where to focus that financial and human effort.

New members ACI ASQ Survey Programme extends a warm welcome to: Liverpool John Airport, UK Queen Alia international Airport, Jordon King Fahd International Airport, Damman, Kingdom of Saudi Arabia Wellington International Airport, New Zealand

ACI would also like to welcome King Fahd International Airport, Damman, Kingdom of Saudi Arabia to the ASQ Performance Programme, ASQ Management Programme and ASQ Assured Certification. The ASQ Performance Programme focuses on key performance indicators (KPIs) which define the passenger experience through the airport. These include: * Waiting time at check-in * Waiting time at security * Number of baggage carts available * Waiting time at immigration

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One of the core roles of the ASQ Management Programme is to assist airports in the implementation of best practice identified through the ASQ Survey and ASQ Performance. By analysing and collating the results of hundreds of airports’ customer satisfaction surveys and through regular meetings and discussions with the airports, the ASQ initiative is building a best practice model of service quality in an airport. ASQ Assured helps airports meet the challenge of managing service quality in a very dynamic industry environment by recognizing the initiatives and processes in place at the airport. Click here to visit the ASQ website and to find out more about these programmes.

Calgary hosts the ASQ Americas Forum Calgary Airport Authority (CAA) hosted this year’s ASQ Americas Forum, with more than 30 participants attending from 26 airports. Participants were given a ‘White Hat Welcome’, in a tradition dating back more than 50 years. The white cowboy hat has now become synonymous with the city of Calgary and its renowned hospitality. In his welcome remarks, Garth Atkinson, President & CEO, CAA, spoke of the importance of benchmarking and the integral role that the ASQ Survey plays in the business management process at CAA. He reminded us that when it comes to customer service, perception is reality and airports need to be attentive to the voice of the passenger. The ASQ Survey helps the CAA to get detailed passenger feedback and to compare its performance historically and against comparable airports. The Forum has evolved from its origins as a user group meeting focusing on technical issues, into a Forum where best practices are shared. In this year’s Forum, Atlanta, Austin, Calgary and Halifax gave presentations on their approaches to managing service quality. DKMA also presented the interim results of their industry benchmarking studies on Internet Access and Parking Facilities at airports. These studies, involving the 130 airports in the ASQ Survey, will be completed later this year. ACI thanks Garth Atkinson and the team at CAA for hosting an excellent forum. Look out for the next regional ASQ Forum: Europe, 9 – 11 September 2009 in Paris Asia, Middle East and Africa, 23 - 25 September 2009 in Singapore.

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For more information on the ASQ Programme, visit www.airportservicequality. aero or contact Craig Bradbrook at cbradbrook@aci.aero


Global Training Hub Click HERE for the latest GTH training courses ICAO issued a State Letter in support of the Airport Management Professional Accreditation Programme

ICAO/ACI Airport Management Professional Accreditation Programme (AMPAP) represents an innovative The

partnership between the International Civil Aviation Organization (ICAO) and Airports Council International (ACI). This is the first global programme of its kind. Its successful completion leads to the International Airport Professional (IAP) designation. The Programme, which is conducted jointly by ICAO and ACI, was launched in March 2007 and is designed for airport managers worldwide. This joint initiative was a response to current circumstances in the airport industry where the profession of airport leadership has become increasingly challenging and complex, and there is a compelling need to promote professionalism in the field of airport management. AMPAP is therefore designed to raise awareness of best practices across the international airport landscape and to also highlight the importance of ICAO Standards and Recommended Practices (SARPs) and policies in terms of their practical applicability for airport managers in assuring the safety, security and environmental sustainability of the industry. For more information on AMPAP please visit

www.iap.aero

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ACI AELP Leadership Course There are just a few slots still open for the autumn session The ACI/Concordia University Airport Executive Leadership Programme (AELP) commences 14 September with 3 weeks of light online activity. This is followed by the classroom session 3 - 9 October, hosted by the Jacksonville Airport Authority. This fifth offering of the AELP has attracted a good number of registrations from 4 of the 5 ACI regions. There are still several slot openings for the course. The faculty for the AELP includes professors from Canada, Greece, Germany and, for the first time, the United States (Duke University). For information on this extraordinary cross-cultural learning experience, please contact Nathalie Zulauf at ACI World: nzulauf@aci.aero by September 9.

2010 Course catalogue and schedule coming soon!! Check out our website in the coming weeks!

www.aci.aero/training

How

green is your airport?

Airport Environmental Management This course is aimed at environmental managers, sustainability managers, facilities managers and operational managers. This is a course aimed at providing a background to managing an airport sustainably. The session will cover important aspects of sustainability and environmental management issues at an airport, including: • • • • • •

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What is sustainable management of airports How do we turn sustainability risks into opportunities Resources and Waste Management Water Management and Land Contamination Energy and Carbon Environmental Management Systems

www.aci.aero/training


World Business Partners AVIATION DIALOGUE by ACI World Business Partners The inaugural issue of AVIATION DIALOGUE will be available in October 2009. This first issue focuses on Sustainability and Non-auronautical Revenue.

www.wbp.aero

ACI Airport Economics and Finance The premier industry conference & Exhibition on economic sustainability

February 23-24, 2010 The Royal Lancaster Hotel, London

Mark your diary! Jointly Organised by

ACI World & ACI Europe

www.aci.aero/econfin

Membership contacts

In an effort to reach all our members and keep you informed of what ACI World is doing for you, please let us know if your email address will/has changed. Contact Howie Baggott in our membership department: hbaggott@aci.aero If you are reading this on our website and you would like to receive World Report by email please contact Jenny Waddell: jwaddell@aci.aero. Published by ACI World, Geneva Editor: Jenny Waddell, jwaddell@aci.aero, +41 22 717 8589

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ACI World Report September 2009