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ACI World Report – February 2013

AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports

World Report FEBRUARY 2013 INSIDE THIS ISSUE • • • • • • • • • • • • • • • • • • • • • •

Message from Angela Gittens, Director General, ACI World Lou Turpen, Former ACI World Governing Board Member, Inducted into the Living Legends of Aviation Young Aviation Professionals Programme Launched by ACI, ICAO and IATA Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) ACI 5th Annual Economics and Finance Conference (Singapore) Passenger Traffic Posts Moderate Growth as Air Freight Moves into Positive Territory in November New ACI Global Traffic Forecast (2012 - 2031) New Employees Join ACI World Airport Service Quality (ASQ) ASQ Retail: Benchmarking Commercial Services ACI Data and Statistics Services ACI Global Training: Airport Operations Diploma Programme ACI Global Training - 2013 Programmes and Courses Airports and Succession Planning World Business Partners (WBP) News Flash ACI Welcomes New World Business Partners Airport Cities World Conference and Exhibition Regional World Business Partner Contacts 2011 World Airport Traffic Report Airport World Magazine Events Calender 2013 ACI Publications


ACI World Report – February 2013

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ACI World Report – February 2013

Message from Angela Gittens Dear Colleagues,

around the world. We are joined with them in the commitment to “leave no airport behind,� with our ACI Fund and complementary Developing Nations Assistance (DNA) programme and their AMPAP scholarship programme as well as the low-cost options offered by the On Line Center (OLC) which is developing more and more content. We will soon deliver

As predicted, the Trinity Conference set the tone for an auspicious 2013. With over 300 delegates in attendance, our partnership with The Moodie Report and the gracious hosting of the Abu Dhabi Airports Company, we were treated to the latest developments by airports, retailers and brand our first in-person course manufacturers as well as in Arabic, bringing our received valuable lessons language coverage to four, on the strategic use of with more to come. social media and consumer We have also gotten started technology. We also took the on the project endorsed by opportunity to bestow the the Members at the General ASQ Assured certification Assembly to promote the on King Fahd Airport, use of Airport Collaborative Angela Gittens Damman and on the Abu Decision Making (A-CDM) Director General ACI World Dhabi Airports Company as a means for aviation for achieving the objective stakeholders to gain standards of service quality management. efficiencies and better recover from irregular The link between commercial success and operations by using common technology service quality is a strong one and we have protocols to communicate across the airport intensified efforts to deepen the understanding platform in real time. of the commercial side of airport management through educational programmes and 2013 also started with an Airport Excellence conference content. (APEX) in Safety review at the Henri Coanda Global Training has also gotten off to a strong start with 100 courses already scheduled. We have a coordinated plan of engagement and growth with the International Civil Aviation Organisation (ICAO) which sees ACI as one of its solution providers to improve knowledge of ICAO standards and recommended practices

International Airport in Bucharest, Romania, the first of at least 18 safety peer reviews this year. ICAO has been a strong supporter and partner with us at both the Headquarters and Regional levels. Of course, our day-to-day priorities center on the delivery of the best possible outcomes

ACI World Report – February 2013 for airports and their communities and passengers. In addition to the delivery of valuable industry tools, solutions and publications that include our seminal economics reports, and the upcoming emergency preparedness handbook and economic regulatory manual, an organizational focus this year is for ACI to assume its role as a guardian of the interests of the travelling public. ACI will provide best practice guidance for airports on the facilitation of passengers during irregular operations and will advocate for sound policies at the ICAO Air Transport Conference in March. The A-CDM and the related project to help airports implement the Airport Community Recommended Information Services (ACRIS) are key elements of the initiative. We are also formulating our approach to protect airport commercial revenue from the impending assaults arising from discussions at the World Health Organisation regarding alcohol and tobacco, from airlines that lobby for single till in airport economic regulatory schemes and place restrictions on passengers effectively prohibiting them from shopping at the airport and from governmental entities that cause long processing queues reducing passenger satisfaction and propensity to buy. These are among the topics that will be covered at the 5th annual ACI Economics and Finance Conference in Singapore, 6-8 March and the ICAO Conference in Montreal 18-22 March. ACI remains fully committed to its members in every region of the globe by way of advocacy on the international stage, the delivery of valuable industry tools, solutions and


publications and by our support for events that help our members take their airport and professional development to new heights. We look forward to continued success.

Angela Gittens Director General ACI World


ACI World Report – February 2013

Lou Turpen, Former ACI World Governing Board Member, Inducted into the Living Legends of Aviation On 18 January 2013 at the star-studded 10th Annual Living Legends of Aviation Awards at the Beverly Hilton Hotel in California, Lou Turpen, President of the San Francisco Aeronautical Society was inducted into the Living Legends of Aviation. Lou served as a member of the Airports Council International World Governing Board from 1999 through 2004.

Lou was presented the prestigious award and medallion by “The Official Ambassador of Aviation”, John Travolta, actor and wellknown pilot. Considered the most important recognition event in aviation, The Living Legends of Aviation Awards recognizes significant contributions and achievements during aviation’s second hundred years. As the first airport executive to be inducted into The Living Legends of Aviation, Lou joins the ranks of astronauts Dr. Buzz Aldrin, Neil Armstrong, Gene Cernan and Colonel Frank Borman; industry leaders that include:

Sir Richard Branson, Edsel B. Ford, Paul Allen, Bruce McCaw and Barron Hilton; and actors John Travolta, Tom Cruise, Harrison Ford, Morgan Freeman and Kurt Russell. Lou holds a Civil Engineering degree from the United States Air Force Academy, a Masters degree in Business Administration and currently holds several Professional Engineering registrations. As former CEO of San Francisco International Airport from 1981–1995 and CEO of Toronto International Airport from 1995–2004, Lou’s notable contributions to the aviation industry include: San Francisco International Airport (SFO) • Responsible for more than $7.3 billion in airport capital redevelopment including a complete rebuild of the terminal complex at SFO from 1979 to 1987. • The planning, design, financing and initial construction of the new two million square foot International Terminal at SFO completed in 2000. Toronto Pearson International Airport (YYZ) • The completion in 2004 of a total redevelopment of YYZ to include two new runways as well as the replacement of 75% of airport terminal, cargo and maintenance facilities. • Negotiating the terms of a 60 year lease of the Airport from the Government of Canada to the GTAA which commenced on December 2, 1996. • Developing a strategic vision for the Airport Authority and directing the planning and design of a ten year $4.4 billion (CAD) Airport Redevelopment Program completed in 2004. • Completion of an $800 million in strategic acquisitions to support the redevelopment of YYZ. • In 2004 YYZ was recognized as the most technologically advanced in the world and the GTAA was named one of the “Top 100” technology companies in North America. • In 2006 the Airport was named the “Best Global Airport” by the Institute of Transport Management.

Lou Turpen, President of the San Francisco Aeronautical Society and former member of the Airports Council International World Governing Board

About the Living Legends of Aviation The “Living Legends of Aviation” are defined as aviation entrepreneurs, innovators, record breakers, industry leaders, astronauts, pilots who have become celebrities and celebrities who have become pilots. The Legends meet yearly to recognize and honor individuals that have made significant contributions in aviation. Living Legends of Aviation is a registered trademark.


ACI World Report – February 2013


Young Aviation Professionals Programme Launched by ACI, ICAO and IATA On 9 January 2013 in Montreal, Canada, Airports Council International (ACI) signed a Memorandum of Understanding with the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) establishing the global Young Aviation Professionals Programme. The programme will attract well-qualified young aviation professionals who have an interest in international civil aviation policy development and will bring those professionals to Montreal to the three organizations. “ACI is proud to work alongside ICAO and IATA as we continue to develop professionalism in the industry,” said ACI World Director General Angela Gittens. “The global aviation business is becoming more complex and for the first time this will give the best and the brightest an opportunity to participate in its future development from three perspectives.”

ICAO. They will contribute to work programs relating to aviation safety, security and environment focusing on the inter-relationships between regulatory activities and the airport and airline industries. The programme pairs well with the successful Airport Management Professional Accreditation Programme (AMPAP) which is a strategic initiative of ICAO and ACI launched in 2007. AMPAP is available to airport executives around the globe and graduates earn the prestigious designation of International Airport Professional (IAP). Over the last 5 years, there have been 1441 participants in the programme from 86 countries. The IAP designation has quickly become the hallmark of excellence among the global airport community and 641 airport executives have earned their IAP designation.

Applications for the Young Professionals Programme will be accepted beginning early in 2013 and the selected candidates will work for four months each at ACI, IATA and

Left to right: Angela Gittens, Director General, ACI; Raymond Benjamin, Secretary General, ICAO; Tony Tyler, Director General and CEO, IATA.


ACI World Report – February 2013

ACI World Report – February 2013

Economics A C I 5 THA N N U A L


Join us in Singapore at the world’s premiere airport economic forum.

March 6 - 8, 2013 Visit for more details and to register today.

For Conference and Delegate information contact

Presented in Partnership by:

Nathalie Zulauf: + 1 514 373 1219 / For Sponsorship and Exhibition opportunities contact Sevda Fevzi: + 1 514 373 1232 /



ACI ACI Europe ACI Asia-Pacific



ACI World Report – February 2013

Passenger Traffic Posts Moderate Growth as Air Freight Moves into Positive Territory in November Global passenger traffic continued along the growth path for the month of November increasing by +3.2% from the previous year. A major contributor to the on-going growth was the international passenger market with gains of +6% whereas domestic traffic experienced only a +1.1% gain. With the perpetual concerns regarding the Eurozone, domestic traffic has been stifled with a contraction of -5.5% in Europe. Moreover, although growth prospects are relatively limited in North America since the region is already working at capacity, the fiscal cliff is not alleviating the standstill with respect to year over year growth. Conversely, international passenger markets in AsiaPacific showed robust growth at +11.5%. More specifically, the growth velocity stems from airports based in SouthEast Asia. Kuala Lumpur (KUL) and Singapore (SIN) each reported double digit gains of +13.1% and +12.2% respectively for the month of November. Although Bangkok experienced growth of +20.6%, it should be noted that traffic was significantly curtailed in November 2011 due to the destructive floods affecting the region.

mainly reflected in the North American context where the air freight volume increased by +3.5%. Africa, Latin AmericaCaribbean and Europe each saw declines of -4.6%, -1.7% and -0.9% respectively. ACI World’s Economics Director Rafael Echevarne commented, “Though air freight markets posted an overall net gain for the month of November, the results are mixed across regions with overall flat growth in freight volume throughout 2012 as compared to the previous year. Irrespective of the general rise in business confidence, it is still too early to project sustained growth based on the present conditions and risks. While we also see domestic passenger markets in retreat due in part by the economic uncertainty pervading across Europe and North America, international travel remains relatively buoyant and unencumbered with gains of almost +6% for the year as a whole. This provides some reassurance in the resilience of the industry as a whole since international traffic contains more than 40% of global passenger market.”

Air freight markets posted stronger gains relative to previous months at +1.8%, due in part mainly to a recovery in shipments through the holiday season. This revival is

Click here for the full media release.

ACI World Report – February 2013



© / Nikada

NEW ACI Global Traffic Forecast (2012 - 2031) The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI’s global industry data sets and DKMA’s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry. Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world. Forecast Highlights:    

Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts

To purchase your copy of the report: P: +1 514 373 1207 E:

In partnership with

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New Employees Join ACI World Issa Castro, Manager, Global Training ACI World is happy to announce the appointment of Issa Castro as Manager for Global Training, where she will be replacing Melisa Monje while she is on her one year maternity leave. Issa will be responsible for the operational management and delivery of training solutions for ACI’s worldwide membership. Her tasks include design, scheduling, administration, and delivery of safety training offerings, with a focus on quality service and relationship management in collaboration with GT team members. Issa has amassed over 15 years of international experience in the aviation, travel and service industry. Early in her career, she joined Cathay Pacific Airways as a Flight Attendant based in Hong Kong. She also worked for USbased Princess Cruises as Youth Activities Coordinator, managing all on-board activities for young travelers. In 2006, she joined the International Air Transport Association (IATA) as a member of the IATA Training and Development Institute. By 2010, she was Assistant Manager, supporting the IATA Airline Training Fund, as well as, managing the day-to-day operations for the airline safety and security portfolios. Prior to joining ACI, she also served as Project Administrator, Education with Dassault Systemes Services, LLC. Issa obtained her Bachelor of Arts Degree in Interdisciplinary Studies, majoring in Industrial Psychology, from the Ateneo de Manila University. She has also received Certificates in Project Management Essentials, and Instructional Standards from the International Air Transport Association (IATA).

John Kim, Manager, Safety and Technical ACI World is delighted to welcome John Kim as a secondee to our Montreal office from Incheon International Airport. He brings with him a list of valuable airport experience, which consists of airport master planning, aerodrome design & construction, aerodrome operation, and airport operation & readiness. John possesses a strong knowledge of ICAO Standards and Recommended Practices (SARP) and has provided Korean translation for a number of ICAO documents, including the 3rd & 4th editions of Annex 14. He also participated in setting up airport operation manuals and procedures for Incheon International Airport at the beginning of the airport’s operation. John completed his Airport Certification Training Course from the Federal Aviation Administration Academy, as well as, an Aviation Safety Management System Training Course from the University of Southern California Viterbi School. He also participated to get an Aerodrome Certification of Incheon Airport as a Self Inspector and joined the SMS establishment of Incheon as a SMS advisor. John worked with the Ministry of Construction and Transportation of Korea to revise the Master Plan of Incheon Airport as an aerodrome expert. He also worked at Erbil International Airport in IRAQ for Operations Readiness as a consultant.

ACI World Report – February 2013


ASQ (Airport Service Quality) 2012 was a very successful year for ASQ, which bought many exciting new developments to the programme: • • • • ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continuing efforts to improve the quality of service experienced by passengers. Five core programmes provide practical management information and advice specifically for the airport industry. The five core programmes are: ASQ Survey, ASQ Performance, ASQ Assured, ASQ Retail, and ASQ Management.

New ASQ software deployed allowing users to perform more in-depth comparative analyses New parking and arrivals questions added to the surveys ASQ Performance survey made available on tablet devices The 2012 ASQ Forum Americas (Jacksonville) was the most successful Americas Forum to date with 27 airports attending Regular webinars hosted and social media presence and marketing for ASQ were enhanced

The ASQ Survey Programme now has 205 participating airports, and 40 airports participating in the ASQ Survey Regional. ACI would like to welcome and congratulate the following airports who are the latest participants to join the ASQ Survey: - Bologna - Brazzaville - Langkawi - Pittsburgh - Puerto Vallarta - Phnom Penh (previous participants of ASQ Regional) - Sharjah - Siem Reap (previous participants of ASQ Regional) - Srinagar Also, an additional welcome to Papeete and Pristina for joining ASQ Regional, and Bangkok and Sanya for participating in ASQ Assured. Very soon, we will be announcing the dates and locations for the 2013 ASQ Forums. If you would like to receive more information regarding any of the ASQ Programmes, or would like a live webinar discussion of how the ASQ programmes would help your airport, please contact: Sevda Fevzi Manager, Marketing T: +1 514 373 1232 E:

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BENCHMARKING Commercial Services

TAKING YOUR AIRPORT’S RETAIL TO NEW HEIGHTS Airport Service Quality now offers Retail Benchmarking

LEARN from global best practice BENCHMARK satisfaction levels and sales performance with top airports around the world

MEASURE passenger satisfaction levels with your airport’s retail / F&B offering

UNDERSTAND needs and expectations of your passengers

Dr. Rafael Echevarne ACI Director of Economics +1 514 373-1211

Damien Kobel Director DKMA + 41 22 354 0753

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMA

ACI World Report – February 2013


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Airport Operations Diploma Programme (Online Programme)

The Airport Operations Diploma Programme provides participants with a broad understanding of Airport Operations in the areas of Airside Operations, Terminal and Landside Operations and Business Operations. The Programme provides the knowledge to successfully address the operational and business needs of 21st Century airports.

Who Should Enrol? • • •

Current, new or future personnel involved in Airside, Terminal, Landside or Business Operations Personnel wishing to enhance their career opportunities and advance to leadership and management positions World Business Partners and Associates who wish to improve their knowledge and understanding of Airport Operations.

Programme Structure The new Airport Operations Diploma Programme is made up of the following three certificate courses:

1. Airside Operations - available now 2. Terminal and Landside Operations - Scheduled for release early Q2 2013 3. Airport Business Operations - Scheduled for release early Q2 2013 For more information on the online Airport Operations Diploma Programme, visit or contact

For information on ACI Global Training, programmes and course offerings, visit us online at:

Enrolment Regular Enrolment Fee: $1,795.00

Pre-registration candidates will be able to commence the Certificate in Airside Operations immediately and will be automatically enrolled in the Certificate in Terminal and Landside Operations and Certificate in Airport Business Operations as they are released in the first half of 2013.

To register for this online programme, please visit: or contact

For all other course and programme inquiries, contact ACI Global Training at:

ACI World Report – February 2013



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ACI World Report – February 2013


World Business Partners (WBP) News Flash ACI World Business Partners Advisory Board Announces New Chair and Vice Chair

Regional World Business Partners Contacts

We are delighted to announce that on Thursday, 17 January 2013, Randy Pope, Associate Vice President of Aviation & Facilities, Burns & McDonnell, was unanimously elected 2013 Chair of the ACI World Business Partners Advisory Board (WBPAB). Randy Pope replaces Jo Lary, who will represent the WBPAB as Past Chair. Following this result, Greg Fordhham, Managing Director of Airbiz was also unanimously elected Vice Chair. Congratulations to both Randy Pope and Greg Fordham! ACI would like to thank Jo Lary who has distinguished herself in representing the WBPAB with true professionalism. A number of great achievements were met in 2012, which could not have been done without her hard work and dedicated leadership.

World Business Partners Website: The new WBP website was recently launched at the ACI World Annual General Assembly, Conference and Exhibition in Calgary last year. Here you will find information about the programme, WBPAB, up-coming ACI events and benefits with specific pages dedicated to training and publications. We would love to hear your feedback on our site, which will help us in making future improvements to meet your needs.

ACI WBP AFR Contact: Ali Tounsi Email: Website: ACI WBP ASIA-PAC Contact: Ada Tse Email:, Website: ACI WBP EUR Contact: Yulia Plyusnina Email: Website: ACI WBP LAC Contact: Javier Martinez Email� Website: ACI WBP NA Cassandra Lamar Email: Website:


ACI WBPAB Vice Chair

ACI WBPAB Past Chair

Randy Pope

Greg Fordham

Jo Lary

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JTI Trading SA

ACI Welcomes New World Business Partners

1 Rue de la Gabelle Geneva, Switzerland WBP Contact Person Mr. Antonio Vencesla Corporate Affairs & Communication Manager Region: ACI Africa Level: Gold (Small Business) We bring together decades of experience in tobacco and commitment to quality that prioritizes consumer satisfaction, employee safety, and environmental responsibility. Our products, which include cigarettes and cigars, as well as hand-rolling and pipe tobaccos, and Swedish snus, are distributed in more than 120 countries, and are known the world over. By recognizing that our trade customers can be the best ambassadors for our iconic brands, we build long-term relationships based on integrity and mutual success to develop their business purchase.

Shairco Interior Projects

Arafat Street, Al Hamraa District, Shairco Building Jeddah, Saudi Arabia 21413 WBP Contact Person Mr. Peter Langeveld Director International Sales & Marketing T. +966 2 663 7666 F. +966 2 665 9424 Region: ACI ASIA PAC Level: Small SHAIRCO INTERIOR PROJECTS is a division of SHAIRCO GROUP, the KSA-based, ISO 9001 certified, industrial pioneer. More than 3 decades of experience in designing, engineering, project management, multidisciplinary manufacturing, supply chain management and field operations, enable SHAIRCO to execute complex projects from conceptual design to completion. Competence and financial stability make SHAIRCO into a reliable business partner that is committed to perform as a design/ build specialty contractor for turn-key interior projects in the aviation, marine, railway, financial and healthcare markets. To cope with ever-changing architectural design trends, SHAIRCO has invested in manufacturing facilities that enable the production of interior products of any conceivable design or material. SHAIRCO INTERIOR PROJECTS’ scope of work includes all types of counters and desks, check-in island canopies, railings, partitions, wall cladding, seating, loose furniture, raised floors and fitting out and finishing of retail areas and airline lounges. For international enquiries please contact: Peter Langeveld (

ACI World Report – February 2013


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Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: Website: ACI WBP ASIA-PAC Contact: Ada Tse Email:, Website: ACI WBP EUR Contact: Yulia Plyusnina Email: Website: ACI WBP LAC Contact: Javier Martinez Email” Website: ACI WBP NA Cassandra Lamar Email: Website:

Watch Us on YouTube: We fully encourage members to submit any interesting videos of airports or airport related events to us, which will make available on our YouTube Channel. Contact: Brent Taylor Website Content Coordinator ACI World

ACI World Report – February 2013


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ACI World Report – February 2013


EVE NT S C A L EN D A R 2013 CEO Forum & Winter Board of Directors Meeting 6-9 February Miami, Florida, USA

Airport Economics & Human Capital Conference 22-24 April Portland, OR, USA

Public Safety & Security Spring Conference 5-7 March St. Petersburg, Florida, USA

Airport Cities World Conference & Exhibition 24-26 April Ekurhuleni, South Africa

Operations & Technical Affairs Conference 5-7 March St. Petersburg, FL, USA

Environmental Affairs Conference 13-16 May Halifax, NS, Canada

ACI Economics and Finance Conference 6-8 March Singapore

23rd ACI World / EUROPE Annual General Assembly, Conference & Exhibition 8-12 June Istanbul, Turkey

Air Cargo Conference 10-12 March Las Vegas, NV, USA ACI-NA / AAAE Washington Legislative Conference 20-21 March Washington, DC, USA Airports Canada Conference & Exhibition 10-12 April Montreal, QC, Canada Airport Board Members & Commissioners Conference 14-16 April Biloxi, MS, USA 5th ACI Europe Regional Airports Conference and Exhibition 15-17 April Lyon, France 8th ACI Asia-Pacific Regional Assembly, Conference & Exhibition 22-25 April Phuket, Thailand

ACI Europe’s Airport Leadership & Change Management Forum 2013 23-25 October 2013 Venue: Bologna, Italy

For a complete list of events visit us online at:

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Policies and Recommended Practices Handbook



SEVENTH edition | November 2009 Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, Switzerland |

2011 WORLD AIRPORT TRAFFIC REPORT Keeping you abreast of the latest analysis, trends and data in airport traffic

Aerodrome Bird Hazard Prevention and Wildlife Management Handbook

ACI Publications Catalogue 2012 – 2013

Click here to download our 2012-2013 Publications Catalogue. 2012-2013




voiceof the



Apron Markings and Signs

HANDBOOK 2nd Edition 2009

ACI Best Industry Practice Safety Management System (SMS) Gap Analysis and Audit Tool

Authors: ACI Operational Safety Sub-Committee May 2010

Published by ACI World James Roach Manager, Communications


Brent Taylor Website Content Coordinator

ACI World Report February 2013  

ACI World Report February 2013

ACI World Report February 2013  

ACI World Report February 2013