Page 1

ACI World Report – April 2013

AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports

World Report APRIL 2013 INSIDE THIS ISSUE • • • • • • • • • • • • • • • • • • • • • • • • •

Message from Angela Gittens, Director General, ACI World Air Transport News Presents Angela Gittens, ACI Director General with Woman of the Year Award What is APEX in Safety? Quito Inaugurated the Most Modern International Airport in Latin America ACI Announces Recipients of its 2012 Airport Service Quality Awards ACI Brings the Voice of the World’s Airports to ICAO Photos from ICAO’s 6th Worldwide Air Transport Conference (AT Conf/6) Photos from ACI’s 5th Annual Economics and Finance Conference Global Passenger Traffic Posts Modest Growth of 1.5% in January Aviation Leaders to Attract the Best and Brightest to the World Capital of Civil Aviation ACI Global Training’s New Diploma Graduates ACI EUROPE World Annual Congress & Exhibition 2013 (Istanbul, Turkey) ACI Global Traffic Forecast (2012 - 2013) Airport Service Quality (ASQ) ACI Data and Statistics Services ACI Global Training: Airport Operations Diploma Programme ACI Global Training: 2013 Programmes and Courses Airport Management Professional Accreditation Programme (AMPAP) ACI Welcomes New World Business Partners Airport Cities World Conference and Exhibition (Ekurhuleni, South Africa) Regional World Business Partner Contacts 2011 World Airport Traffic Report Airport World Magazine Events Calender 2013 ACI Publications


ACI World Report – April 2013

Click on a Map to Visit an ACI Regional Web Site ACI Africa

ACI Asia-Pacific

ACI Latin America – Caribbean

ACI Europe

ACI North America

Follow Us on Twitter @ACIWorld @ACITraining

ACI World Contact Information Tel: +1 514 373 1200 Fax: +1 514 373 1201

Mailing address: PO Box 302 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada Courier address: Suite 1810 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada

Join our Group on LinkedIn

Like Us on Facebook

Watch Us on YouTube

Visit Us on the Web



ACI World Report – April 2013

Message from Angela Gittens Dear Colleagues,

largest number of airports ever to report.

As you will see elsewhere in this month’s World Report, airports fared well in the 6th Air Transport Conference held 18-22 March in Montreal and were well represented in the pre-Conference Symposium by our Board members and Regional Directors. The issues in the Air Transport portfolio are wide-ranging but primarily fit into the two categories of economics and regulation. It is fitting then that ACI will hold two specialty conferences this year covering these topics.

The Conference’s pièce de résistance was the keynote “address” by Dr. Charles Schlumberger, the Lead Air Transport Specialist for the World Bank. Dr. Schlumberger treated the audience to a cleverly entertaining portrayal of two opposing versions of

the future, primarily driven by the future of energy production and consumption. Each version was presented as highly plausible, driving home the lesson for airport managers that external forces are unpredictable We talked about the first of but can be significant for Angela Gittens these last month, the 5th our business and therefore Director General ACI World Economics and Finance resilience and flexibility are Conference, a joint venture necessary as matters of with ACI Europe and Asia-Pacific, held for the corporate sustainability. first time in Asia, with Singapore the gracious host. Attendees were able to enter into ACI carried these themes into our spirited debates on airport privatisation and presentations at the ICAO Air Transport economic regulation with case studies from Conference, the subtitle of which was “The around the world, were brought current on Sustainability of Air Transport,” where we significant trends affecting the economic future argued that the regulation of airports should of the sector and learned about leading edge reflect this need for resilience and flexibility. As innovations in performance measurement and airport governance and management models management and exciting developments in continue to evolve around the globe, the issues sourcing and understanding new streams of of economic regulation continue to challenge revenue. We unveiled the 2012 edition of the governments and industry stakeholders. ACI Economic Report which is the definitive data source for worldwide airport financial For this reason we will hold a specialty outcomes and this year was comprised of the conference on Economic Regulation where we

ACI World Report – April 2013 will have the opportunity to explore the subject more fully with all of the stakeholders. ACI World is joining with ACI Latin America/ Caribbean to produce the Conference in Mexico City from 29-31 July. ICAO is supporting the Conference and we have the participation of the Latin American Civil Aviation Commission as well as regulators from other parts of the world. On the industry side, we will have airlines, airport operators and investors in addition to economists that can provide the broader societal perspective. And attendees will be treated to the unveiling of the ACI Economics Regulation Manual, a new publication now under development. Just as we have delved deeper to help airports in their safety performance, with publications, conferences and the Airport Excellence (APEX) in Safety programme, we are doing so in airport economics and finance. Both are vital to the sustainability of air transport.

Angela Gittens Director General ACI World



ACI World Report – April 2013

Air Transport News Presents Angela Gittens ACI Director General with Woman of the Year Award At the 2013 Air Transport News (ATN) Awards on Sunday 17 March, Angela Gittens, Director General of Airports Council International (ACI) was honoured with ATN’s first Woman of the Year Award.

deputy at another, San Francisco International Airport. In other previous roles, Gittens served as Vice-President, Airport Business Services for HNTB Corporation, where she led the firm’s practice in airport business and strategic planning. And as Vice President at TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contracts at several airports in the US and Canada. Gittens has served on numerous aviation industry boards and committees including FAA and NASA advisory committees, the Executive Committee of the National Academy of Science’s Transportation Research Board and the Board of Directors of JetBlue Airways. 2013 ATN Award Recipients • • •

The Awards Ceremony took place on the eve of ICAO’s Sixth Worldwide Air Transport Conference in Montreal and was well attended by leaders from all reaches of the air transport industry. The Awards celebrate the companies and key players that have made and continue to make outstanding contributions to the air transport industry and whose vision and determination have positively impacted not only industry, but the countless individuals and communities touched by the economic and social spinoffs of aviation. Angela Gittens, Director General, ACI stated, “I am thrilled to receive this inaugural Woman of the Year award from Air Transport News. I share this award with all the other women in aviation who represent this dynamic industry and who work day in and day out to ensure its safety and sustainability. It is particularly gratifying to share the stage with my colleague Raymond Benjamin who has been named Leader of the Year and I assure you that ACI will continue to work alongside ICAO and our other aviation stakeholders to attain the benefits that commercial aviation brings to the world’s communities.” Angela Gittens began her tenure as Director General of Airports Council International (ACI World) in 2008. She was formerly CEO for two of the largest US airport systems, Miami and Atlanta, and

• • • • • • • • • • • • •

Woman of the Year: Angela Gittens, Director General, ACI Leader of the Year: Raymond Benjamin, Secretary General, ICAO George Iatrou Lifetime Achievement Award: Professor Tae Oum, President, ATRS Regional Aircraft Manufacturer of the Year: Bombardier Aircraft Manufacturer of the Year: Airbus Engine Manufacturer of the Year: Rolls-Royce Ground Handler of the Year: Çelebi Holding IT Company of the Year: SITA MRO Company of the Year: Lufthansa Technik Airline Alliance of the Year: Star Alliance Airport of the Year under 10 Million Passengers: Rajiv Gandhi International Airport Airport of the Year 10-30 Million Passengers: Genève Aéroport Airport of the Year: Istanbul Ataturk Airport Cargo Airline of the Year: FedEx Regional Airline of the Year: SilkAir Low Cost Airline of the Year: AirAsia Airline of the Year: Turkish Airlines

Dr Kostas Iatrou, Managing Director of Air Transport News stated, “Air Transport News Awards have already become an important event in the air transport industry with an exposure to the whole world. Also Air Transport News Awards are the only international prizes that award all the main categories of the air transport industry. It is important to recognize and honor the best of the best both personalities and companies of the commercial aviation that helped the industry to move forward.

ACI World Report – April 2013

What is APEX? Airport Excellence (APEX) in Safety is a programme designed for Airports to assess and improve their safety performance, share best practices and collectively develop solutions to airport safety challenges. APEX brings together Hosts and Safety Partners through a peer review process, a time-honored method airports have used to seek advice on a wide range of topics. What is a Host Airport? A Host Airport is one that seeks to assess and improve its safety performance. The Host will reimburse the Peer Review team for travel and accommodation expenses. What is a Safety Partner? A Safety Partner is an airport or strategic ACI partner that has the know-how and willingness to volunteer one or more experts for the purpose of performing the Peer Review. An airport can be a Host in one instance and be a Safety Partner for another airport. What are the advantages for Safety Partners?  Opportunity to exchange best practices with experts from other airports worldwide;  Increased level of international cooperation and sense of community;  Job enrichment for staff;  Inclusion in the APEX Circle of Safety Experts that provides (improved networking and direct access to industry experts);  Participation in APEX in Safety Conferences worldwide. ACI gratefully acknowledges the contributions of its Safety Partners to the APEX in Safety Review Programme. We are united in the continuous improvement of aviation safety worldwide. For more information please visit




ACI World Report – April 2013

Quito Inaugurated the Most Modern International Airport in Latin America

On February 19, 2013, the New Quito International Airport was inaugurated in a special ceremony presided by Rafael Correa Delgado, President of Ecuador, and Augusto Barrera Guarderas, Mayor of the Metropolitan District of Quito. These officials were joined by the highest national authorities, members of the diplomatic corps, special guests, shareholders and officials of Quiport, the concessionaire for the construction and administration of the New Quito Airport. The inauguration of this monumental infrastructure work represents one of the most important changes, -in over 60 years-, of Quito and the northern central inter-Andean region. The new world-class airport is safer and more efficient than

Philippe Baril, President of Quiport and President of Airports Council International Latin America-Caribbean the current airport, and complies with the most demanding international standards. It is located in the Tababela plateau, 18 kilometers from Quito, with a surface area of 1,500 hectares available for the construction and future development of the airport, that is, 10 times larger than the surface area of the old airport, which will be turned into a park by the Quito Municipality. Positive Impact on Quito The new location of the airport will also allow for the city to have a renewed road system and city planning, without the restrictions imposed by constant over-flights of aircrafts over large parts of the city. This is added to the obvious security advantages and the improvement of environmental conditions. The construction and administration of the New Airport is in charge of Quiport, made up by companies specialized in the construction and management of airports, such as AECON, the number one construction and infrastructure development company in Canada; Airport Development Corporation (ADC) from Canada; Houston Airport Systems-Development Corporation (HAS-DC) from the United States, and Brazilian Andrade Gutierrez and Companhia de Concessões Rodoviárias (CCR). It is important to note that the Canadian Commercial Corporation, Canada’s international contracting

and procurement agency, played an essential role in planning, developing and negotiating the New Quito International Airport project, all while constantly guaranteeing its cost, quality and timely execution. The construction of the new airport was in charge of AECON AG. The NQIA Project’s funding came from Quiport’s shareholders as well as important financial institutions including the US’s Overseas Private Investment Corporation (OPIC) and the Export-Import Bank (US EXIM Bank), Export Development Canada (EDC) and the Inter-American Development Bank (BID).

(Left to right): Dr. Rafael Correa, President of the Republic of Ecuador; Philippe Baril, President of Quiport and President of Airports Council International Latin America-Caribbean; Augusto Barrera, Mayor of Quito The Ilustre Municipio de Quito and Quiport signed the Strategic Alliance Agreement that established the administrative and financial conditions that will allow the city –owner of the airportto benefit from incomes derived from its operation. Cutting-Edge Technology The New Quito Airport was built under the most advanced engineering techniques, taking care of every detail to provide Quito with a modern, comfortable, safe, and efficient airport. Its location and characteristics will turn the city into an excellent meeting point from and to more destinations in Latin America and the world. The 4,100 meter long runway and its location -400 meters lower relative to the current airport, allows full passenger, cargo, and fuel capacity take-offs, in direct flights to reach farther destinations without the need of stop-overs. Airport facilities fully comply with the standards of the International Civil Aviation Organization (ICAO). Minimum landing approach rates will be lower than the parameters established at the old Mariscal Sucre Airport, hence guaranteeing safer operations.

ACI World Report – April 2013


Quito Inaugurated the Most Modern International Airport in Latin America (continued) Seismic-Resistant Passenger Terminal The New International Airport will be a worthy gateway for Quito, one of the most important tourist centers in the world, as well as for the entire country which enjoys splendid cultural and natural wealth that attract visitors from the five continents. With 38 thousand square meters of construction, the passenger terminal building is designed to provide an unparalleled experience to airport users. Passengers will find varied and exclusive products as well as the best quality services in a pleasant shopping environment with first class service. The best technologies and materials were used in the construction of the New Airport; these are designed to withstand fires and high-intensity earthquakes. According to the master plan, both the passenger terminal and other facilities will expand over time to provide the best services and respond to the needs of passenger and cargo transportation. Integrated Cargo Area The new airport has allocated 42 thousand square meters to exclusively develop an efficient cargo area. These facilities allow direct cross docking from the trucks to cold rooms and then to aircrafts that will transport goods around the world. With 24/7 operations, exporters will optimize time and will be able to program their shipments to reach different destinations at the most convenient hours. Quito will further develop and expand as the first air exporting-port in Ecuador, from where the famous and beautiful Ecuadorian flowers and roses will be sent to the world, as well as other natural and industrial products for export. Control Tower and Air Travel The 41 meter high control tower at the New Quito Airport is the highest in the country, and is equipped with leadingedge technology for air traffic control.

To satisfy the needs of the city and the country, the airport is designed to extend its infrastructure and operational capacity in line with the continuing growth of passenger and cargo traffic. The last flight departed the old Mariscal Sucre Airport just before 19:00 on February 19, after which the old airport closed its doors permanently, while around 100 trucks began the meticulous transition process to the New Airport. This procedure took 14 hours, during which ramp service equipment (tractors, luggage trolleys, fire engines of the Rescue and Firefighting Services, stairs) were transported under the coordination of the multi-national led by the Munich International Airport, a leading world expert in airport transitions. The New Quito International Airport, also called Mariscal Sucre following a public referendum last year, received its first flight at 9:00 on February 20, starting operations in a world-class airport at the service of Quito and the world.


ACI World Report – April 2013

ACI Announces Recipients of its 2012 Airport Service Quality Awards Airports Council International (ACI) is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2012.

for the very first time this year, which stands to prove that it is never too late to adopt a winning customer service orientation to which the ASQ programme is fundamental”.

ACI World Director General Angela Gittens stated, “This an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product and service providers. Airports that deliver superior customer service stand apart from the competition and superior customer service remains one of the most important differentiators in the increasingly competitive airport industry. Highly structured measurement, analytical reporting and open discussion forums are all features that have built the ASQ programme’s reputation as the premier airport customer service benchmarking tool in an era where customer loyalty translates into repeat passengers, healthy traffic and an improved financial bottom line. I am delighted to see longstanding favourites take home ASQ awards as it is testament to the growing and accepted wisdom in the airport community that maintaining customer service excellence is central to a winning business strategy. I am equally excited to see other airports rank

ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (Fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement. At its 2012 World Annual General Assembly in Calgary, Alberta, Canada, ACI announced that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size and region. About the ASQ Awards Since its creation in 2006, the ASQ Awards have become the world‟s leading airport passenger satisfaction benchmark with over 275 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI’s ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.

ACI World Report – April 2013

ACI Announces Recipients of its 2012 Airport Service Quality Awards (continued)


11 ACI World Report – April 2013

ACI Brings the Voice of the World’s Airports to ICAO

The ICAO Air Transport Conference was attended by over 1,000 delegates from more than 200 States and international organizations.

ACI World Governing Board Vice President, Rick Piccolo, and other senior airport executives met in Montreal from 18-22 March at the headquarters of the International Civil Aviation Organization (ICAO) in Montréal for the once-adecade Air Transport Conference. The five-day Conference, which was only the sixth such event since ICAO was formed in 1944, sought to address and resolve economic policy issues in favour of a future that includes an economically viable and sustainable air transport sector. Attended by over 1,000 delegates, from more than 200 States and international organisations, the Conference included the presentation of over 100 working papers, including seven from Airports Council International. The papers presented at the Conference sought the development of ICAO policy on aviation economics, liberalization, fair competition, taxation and charges, and consumer protection. Speaking on the Freedom to do Business Panel at the preConference Symposium on Sunday 17 March, Mr. Piccolo stated that the regulatory environment was very different at the time of the last Air Transport Conference in 2003. Today, regulators needed to allow market forces to work for airports in the same fashion that was made possible for airlines. ACI supported the principles of effective market access, transparency, non-discrimination and fair competition. He said that the market could be harsh, and airports took risks investing in new infrastructure since there was no guarantee that airlines would utilize this infrastructure in the long term.

On the Symposium Panel discussing Consumer Protection, ACI World Governing Board Member, Tan Sri Bashir, Managing Director, Malaysia Airports Holding Berhad and Chair of ACI-Asia Pacific, observed that passengers’ expectations were increasingly demanding and that handling their many needs was challenging, but for the most part service provided to those passengers by airports and airlines was very high. Problems generally arose when things went wrong, and it was important for industry to work together to develop common procedures, and here ICAO could provide a suitable forum. He warned that if industry did not act there was a risk that government regulations would be introduced which could be out of step with industry capabilities. Robert Deillon, CEO of Genève Aéroport and ACI Europe Board Member, spoke on the Symposium’s panel on Taxation of the need for light touch regulation as the increased competitiveness of airports meant that concepts such as “single till” were outdated, and that competition and contestability meant that detailed regulation could impede infrastructure development and improvements to customer service. Speaking about the Conference, Angela Gittens, Director General of ACI, said that ACI was consolidating its international representation role as the voice of the world’s airports. The level of engagement that ACI was able to muster was testament to the increased stature and importance of airports in shaping the international aviation policy agenda. In addition to the speakers at the pre-Conference Symposium, airports were represented by the Chair of ACI-North America, David Edwards, Executive Director of Greenville-Spartanburg International Airport and its President, Greg Principato, and the Director of the AsiaPacific Region, Patti Chau. During the Conference, ACI presented working papers on Market Liberalisation, Slots and Night Curfews, Passenger Protection, Airport Competition and Economics of Airports; and jointly presented papers with CANSO and IATA on taxation and modernising air traffic management.

ACI World Report – April 2013

Photos from ICAO’s 6th Worldwide Air Transport Conference (AT Conf/6) on flickr


13 ACI World Report – April 2013

Photos from ACI’s 5th Annual Economics and Finance Conference on flickr

ACI World Report – April 2013


Global passenger traffic posts modest growth of 1.5% in January Overall passenger traffic grew by +1.5 percent for the month of January. Continental Europe suffered a decline of -1.3 percent in passenger traffic, which brought down the overall global growth. However, the airports of Istanbul (IST) and Moscow (DME) continue to post phenomenal gains irrespective of their neighbouring markets. Each airport posted double digit gains of +18.7 and +13.3 percent respectively. Abu Dhabi (AUH) and Dubai (DXB) also showed no sign of slowing down with passenger traffic growth of +19.6 and +14.6 percent respectively. Growth in air freight were marked by relatively high growth rates as compared to the monthly trend. Year over year growth for January was at +7.4 percent. Yet, the high growth rate in freight traffic is distorted as a result of the Chinese New Year in January 2012, which significantly depressed overall demand during the holiday season. After adjusting for this seasonality affect, growth is estimated to be in the realm of +3 percent, which is more in line with the growth rates of previous months. Although air freight volumes stagnated for most of 2012, traffic in freight is expected to gain momentum with the general rise in business confidence. According to The Economist and the Financial

times Global Business Barometer, which surveys over 1500 executives on a quarterly basis, overall results of the survey point to expectations that future business conditions will improve. Especially important, executives in transport and tourism reported being the most upbeat as compared to other industries. ACI World’s Economics Director Rafael Echevarne commented, “While the euro crises, America’s fiscal cliff as well as other market risks continue to be obstacles for the air transport industry, the revival of business confidence represents an important step forward, particularly as it relates to freight traffic. As businesses begin to build up their inventories and shipments based on stronger expected demand, we are likely to see air freight traffic in positive territory more consistently from month to month over the next quarter. While Europe has experienced an overall contraction in passenger traffic, key emerging air transport markets in the Middle East, Latin America-Caribbean, AsiaPacific as well as Eastern Europe and Turkey that serve a substantial critical mass of traffic maintained their resilience in face of the downside risks.”

Click here for the full media release

15 ACI World Report – April 2013

Aviation Leaders to Attract the Best and Brightest to the World Capital of Civil Aviation ACI is pleased to announce the official launch of the anticipated Young Aviation Professionals Programme that will attract three talented aviation professionals to Montreal, Canada—the world capital of civil aviation. The launch of the programme follows the January 9, 2013 signing of a high-profile memorandum of understanding between Airports Council International (ACI), the International Air Transport Association (IATA), and the International Civil Aviation Organization (ICAO) to support the development of aviation career professionals. At the signing of the memorandum, ACI Director General Angela Gittens commented, “ACI is proud to work alongside ICAO and IATA as we continue to develop professionalism in the industry. The global aviation business is becoming more complex and for the first time this will give the best and the brightest an opportunity to participate in its future development from three perspectives.” As part of the Young Aviation Professionals Programme, each of the three candidates will spend four months at ACI, IATA and ICAO, for a total of 12 months, where they will contribute to and deepen their knowledge and

understanding of aviation safety, security and environment, with a focus on the inter-relationships between regulatory activities and the airport and airline industries. Young Professionals will be accompanied by a personal mentor throughout each leg of the programme and provided regular performance feedback during and at the end of their assignments. After successful conclusion of the programme, the Young Aviation Professionals will be retained on a roster for consideration for potential future employment opportunities with ACI, IATA and ICAO. Candidates under the age of 35, with a minimum of a Master’s degree (or equivalent), and an interest in international civil aviation policy development are encouraged to submit their candidature by completing an online application. Candidates must include a letter of motivation that details their professional achievements to date, overall interest in and suitability for the Programme, and career aspirations in regulatory activities and/or the aviation industry.

APPLY NOW All programme details, documents and the online application form are available at the following URL: The closing date for receipt of applications is 11 April 2013.

Left to right: Angela Gittens, Director General, ACI; Raymond Benjamin, Secretary General, ICAO; Tony Tyler, Director General and CEO, IATA, during the signing of the Memorandum of Understanding by Aviation Leaders to Establish the Young Aviation Professionals Programme on 9 January 2013.

ACI World Report – April 2013


ACI Global Training’s New Diploma Graduates

by Kevin Caron, Assistant Director, Global Training First GSN Advanced Gold Diploma Graduate of 2013 We take great pleasure in announcing that Mr. Carlo Frongillo, Duty Station Manager for Aeroporto G. Marconi di Bologna S.p.A. (Italy) is the latest graduate of the Global Safety Network (GSN) Advanced Programme, having recently completed the GSN 5: Advanced Safety Management Systems training held March 11-15, 2013 in Zagreb, Croatia. ACI Instructor Wally Walker was on hand to award the GSN Advanced Gold Diploma.

The first three GSN Silver Diplomas for the year were awarded at the end of the GSN 2: Airport Operations and Safety training held from February 4 to 8, 2013 in Athens, Greece. Diploma recipients include (from left to right): Janis Solis, Safety Process and Risk Assessment Specialist with Riga International Airport (Latvia); Ivan Kanev Mednikarov, Head of Safety for Fraport Twin Star Airport Management AD (Bulgaria); and Aris Mucenieks, Safety Management System Specialist also wtih Riga International Airport (Latvia). Diplomas were awarded by ACI Instructor Wally Walker.

Since the launch of the Program last January 2012, Mr. Frongillo is now the fourth recipient of the GSN Advanced Gold Diploma. He was able to complete all 3 required courses well within the three-year timeframe, having attended the GSN 4: Working with Annex 14 training from September 10 to 14, 2012 in Athens, Greece as well as the GSN 6: Aerodrome Safety Compliance and Auditing from May 14 to 18, 2012 in Riga, Latvia. He obtained his GSN Initial Silver Diploma in October 2011. Please join me in extending our heartfelt congratulations to Carlo for this amazing accomplishment! Also in February, the GSN Silver Diploma was awarded to Ivana Akmadzic (Croatia) after she completed the GSN 2: Airport Operations and Safety training held February 24 to 28, 2013 in Abu Dhabi, UAE. Ms. Akmadzic began the GSN Initial Diploma Programme in February 2010. She is currently the Division Manager, Airport Passenger Services for Zagreb Airport Ltd. Her Diploma was awarded in Zagreb, Croatia, and presented by ACI Instructor Wally Walker.

Latest GSN Silver Diploma Graduates The first quarter of 2013 witnessed a number of our airport members complete the GSN Initial Diploma Programme, with a total of 11 graduates receiving their GSN Silver Diplomas in February and March.

17 ACI World Report – April 2013

ACI Global Training’s New Diploma Graduates (continued) by Issa Castro, Manager, Global Training

Ttal Yahia Jamjoom (Saudi Arabia) was presented with his GSN Silver Diploma upon completion of the GSN 3: Emergency Planning and Crisis Management course that was held from March 10 to 14, 2013 in Abu Dhabi, UAE. ACI Instructor Peter Hampson awarded the Diploma on behalf of ACI Global Training. Mr. Jamjoom an Aerodrome Safety and Standards Engineer for the General Authority of Civil Aviation of Saudi Arabia, completed the GSN Initial Diploma Programme in only 3 months, having attended the two other required courses in December 2012 and February 2013. The GSN 3: Emergency Planning and Crisis Management course was also delivered from March 11 to 15, 2013 in Kuala Lumpur, Malaysia. By the end of the training, six other participants had completed the GSN Initial Diploma Programme. The GSN Silver Diploma recipients were all

from Malaysia Airports Holdings Berhad. Photographed (from left to right): Han Sadi Nen, Airport Manager; Md Zulkifli Farid Zakaria, Airport Manager; Intan Wardati Ahmid, Senior Executive, Safety, Health and Environment; Aishah Md Nor, Manager, Airport Standard; Lokman Ahmad, Senior Executive, Operations; and Goh Chen Hoe, Technical Executive, Civil. The Diplomas were presented by ACI Instructors Debbie Riley (appearing in the center of the photo) and Glenn Wheeler (not photographed). ACI is proud that Malaysia Airports Holdings Berhad is a strong supporter of the GSN Diploma Programme. Their continued participation stands as testament to their dedication to airport safety. ACI is proud to work alongside Malaysia Airports Holdings Berhad to help answer their training needs. Once again, my sincere congratulations to all our GSN Silver Diploma graduates on their stellar achievement. Well done!

ACI World Report – April 2013


19 ACI World Report – April 2013


© / Nikada

NEW ACI Global Traffic Forecast (2012 - 2031) The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI’s global industry data sets and DKMA’s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry. Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world. Forecast Highlights:    

Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts

To purchase your copy of the report: P: +1 514 373 1207 E:

In partnership with

ACI World Report – April 2013

BENCHMARKING Commercial Services

TAKING YOUR AIRPORT’S RETAIL TO NEW HEIGHTS Airport Service Quality now offers Retail Benchmarking

LEARN from global best practice BENCHMARK satisfaction levels and sales performance with top airports around the world

MEASURE passenger satisfaction levels with your airport’s retail / F&B offering

UNDERSTAND needs and expectations of your passengers

Dr. Rafael Echevarne ACI Director of Economics +1 514 373-1211

Damien Kobel Director DKMA + 41 22 354 0753

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMA


21 ACI World Report – April 2013

ACI World Report – April 2013

Airport Operations Diploma Programme (Online Programme)

The Airport Operations Diploma Programme provides participants with a broad understanding of Airport Operations in the areas of Airside Operations, Terminal and Landside Operations and Business Operations. The Programme provides the knowledge to successfully address the operational and business needs of 21st Century airports.

Who Should Enrol? • • •

Current, new or future personnel involved in Airside, Terminal, Landside or Business Operations Personnel wishing to enhance their career opportunities and advance to leadership and management positions World Business Partners and Associates who wish to improve their knowledge and understanding of Airport Operations.

Programme Structure The new Airport Operations Diploma Programme is made up of the following three certificate courses:

1. Airside Operations - available now 2. Terminal and Landside Operations - Scheduled for release early Q2 2013 3. Airport Business Operations - Scheduled for release early Q2 2013 For more information on the online Airport Operations Diploma Programme, visit or contact

For information on ACI Global Training, programmes and course offerings, visit us online at:

Enrolment Regular Enrolment Fee:


Pre-registration candidates will be able to commence the Certificate in Airside Operations immediately and will be automatically enrolled in the Certificate in Terminal and Landside Operations and Certificate in Airport Business Operations as they are released in the first half of 2013.

To register for this online programme, please visit: or contact

For all other course and programme inquiries, contact ACI Global Training at:


23 ACI World Report – April 2013



ACI World Report – April 2013

Join the growing ranks now! Learn more today on becoming an IAP

Premier Sponsor

Media Partner


25 ACI World Report – April 2013

ACI Welcomes New World Business Partners

Independent Consulting FZ-LLC Level 41, Emirates Towers PO Box 31303 United Arab Emirate WBP Contact Person Mr. Kim Silander Group Chairman W: E: P: +971 4 313 2846 Region: ACI ASIA-PAC Level: Small Independent Consulting supports Airports, Air Navigation Service Providers (ANSPs), Airlines and the ATC industry by providing operational and technical expertise by freelance consultants from around the world. We have main 3 business units: 1) Under Independent Academy we develop courseware and support with instructors for ATC, Airport and Aviation Academies around the world. 2) Under Independent Services we provide regulatory support, procurement support, airspace design, electrical fault finding and more. 3) Under Independent Aviation Efficiency our team will work together with the aviation partner(s) to identify gaps and areas of enhancement, to maximize operational throughput with minimum cost and high return e.g. Airport CDM. We have been involved in various projects for customers such as EUROCONTROL, Dubai Air Navigation Services, AEROTHAI, DCA Malaysia and CAD Hong Kong. Most recently Independent got awarded a project to support Gatwick Airport with Aviation Efficiency and CDM expertise to the A-CDM55 project.


2 Sloane Bridge Street Knightsbridge, London SW1X 9LA WBP Contact Person Mark Hogan W: E: P: 0044 207 823 7000 Region: ACI EUR Level: Silver Moneycorp is one of the UK’s fastest growing foreign exchange companies operating a £11 billion business from its headquarters in London. With a robust retail presence across the south of England, Moneycorp is the preferred supplier of foreign exchange services at Gatwick, Stansted, Southampton and Southend airports with an international growth agenda. Moneycorp has become an international payments institution providing Corporate and Private foreign exchange, wholesale banknotes, cards and ATMs.

ACI World Report – April 2013

ACI Welcomes New World Business Partners


OTG Management

352 Park Avenue South, 10th Floor New York, NY 10010 WBP Contact Person Jaimini Erskine Director, Business Development W: E: P: (212) 776-1478 Region: ACI NA Level: Platinum OTG is an award-winning airport food & beverage operator with more than 175 restaurants and retail boutiques in 10 airports, including Minneapolis-St. Paul, John F. Kennedy, LaGuardia, Toronto Pearson, Boston Logan, Tucson, Washington National, Orlando Chicago O’Hare and Philadelphia. Since its entry into airports in 1996, OTG has been recognized throughout the industry for its exceptional customer focus and groundbreaking innovation; growing to become the second largest privately held airport food operator in the United States in just over a decade.

Wells Fargo Securities 375 Park Avenue, 6th Floor New York, NY 10152 WBP Contact Person Kevin Carney Director W: E: P: (212) 214-6557 F: (212) 214-8922 Region: ACI NA Level: Gold Investment Banking Services and Commercial Lending for airport operators.

27 ACI World Report – April 2013

ACI World Report – April 2013

Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: Website: ACI WBP ASIA-PAC Contact: Ada Tse Email:, Website: ACI WBP EUR Contact: Yulia Plyusnina Email: Website: ACI WBP LAC Contact: Javier Martinez


Website: ACI WBP NA Cassandra Lamar Email: Website:

Watch Us on YouTube: We fully encourage members to submit any interesting videos of airports or airport related events to us, which will make available on our YouTube Channel. Contact: Brent Taylor Website Content Coordinator ACI World


29 ACI World Report – April 2013

ACI World Report – April 2013

> Airport World 1 2013 Now available online

The magazine of the Airports Council International

In this issue In the spotlight: Cargo Airports: Singapore Changi, DFW & Amman Special report: Accomodating the A380 Plus: Leadership, retail & avian radar

$,53257:25/')(%58$5<Ä&#x192;0$5&+ $,53257:25/')(%58$5<-$18$5< $,53257:25/')(%58$5<Ä&#x192;0$5&+


&DUJR 7LPHIRUJURZWK 7+(0$*$=,1(2)7+($,532576&281&,/,17(51$7,21$/

Follow us on

Click here to view online version



31 ACI World Report â&#x20AC;&#x201C; April 2013

EVE NT S C A L EN D A R 2013 ACI Africa Board and Working Group Meetings 10-12 April Montreal, QC, Canada

World/Latin America & Caribbean Economic Airports Regulation Conference July 29-31 Mexico City, Mexico

Airports Canada Conference & Exhibition 10-12 April Montreal, QC, Canada

ACI Europeâ&#x20AC;&#x2122;s Airport Leadership & Change Management Forum 2013 23-25 October 2013 Bologna, Italy

African Regional Runway Safety Seminar 10-12 April Agadir, Morocco

22nd ACI-LAC Assembly, Conference and Exhiibition 2-5 November 2013 Montevideo, Uruguay

Airport Board Members & Commissioners Conference 14-16 April Biloxi, MS, USA

Airports Concessions Conference 11-13 November 2013 Sacremento, CA, USA

5th ACI Europe Regional Airports Conference and Exhibition 15-17 April Lyon, France

International Aviation Issues Seminar 5-6 December 2013 Washington, DC, USA

8th ACI Asia-Pacific Regional Assembly, Conference & Exhibition 22-25 April Phuket, Thailand Airport Economics & Human Capital Conference 22-24 April Portland, OR, USA Airport Cities World Conference & Exhibition 24-26 April Ekurhuleni, South Africa Environmental Affairs Conference 13-16 May Halifax, NS, Canada 23rd ACI World / EUROPE Annual General Assembly, Conference & Exhibition 8-12 June Istanbul, Turkey

For a complete list of events visit us online at:

ACI World Report – April 2013

Policies and Recommended Practices Handbook



SEVENTH edition | November 2009 Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, Switzerland |

2011 WORLD AIRPORT TRAFFIC REPORT Keeping you abreast of the latest analysis, trends and data in airport traffic

Aerodrome Bird Hazard Prevention and Wildlife Management Handbook

ACI Publications Catalogue 2012 – 2013

Click here to download our 2012-2013 Publications Catalogue. 2012-2013




voiceof the



Apron Markings and Signs

HANDBOOK 2nd Edition 2009

ACI Best Industry Practice Safety Management System (SMS) Gap Analysis and Audit Tool

Authors: ACI Operational Safety Sub-Committee May 2010

Published by ACI World James Roach Manager, Communications


Brent Taylor Website Content Coordinator


ACI World Report April 2013  

ACI World Report April 2013