experience, with more direct paths, clearer sightlines, improved wayfinding and more seating closer to gates. The terminal will also feature new retail and dining precincts to enhance choice and value for passengers. The five-year, AUD$500 million (US$370 million) road and ground transport plan will make it more efficient to get to and from SYD by reducing traffic congestion, providing better facilities for public transport and taxis, widening roads to increase capacity and offering improved access for pedestrians and cyclists. SYD has also invested in technology to enhance capacity, efficiency and the customer experience. The airport is implementing a digital strategy which takes a holistic approach to the passenger journey at all airport touchpoints, from the website to the baggage system. Passenger processing has been streamlined through SmartGates, self-service check-ins and automated bag drops. Free Wi-Fi at the airport enables
Sydney Airport in 1965 -----------------------------passengers to stay connected and access the latest information through the airport’s website and apps. Investment has been made on the airfield as well as in the terminal, with Category II airfield lighting to enhance airline operations during poor weather, satellite-based navigational equipment to support the most satellite based precision approach landings in the world, and upgraded infrastructure to accommodate the next generation aircraft. SYD has a longstanding relationship with ACI, which plays a critical advocacy role for the aviation industry and supports the growth of the industry to drive tourism, trade and economic activity. SYD’s Managing Director and CEO Kerrie Mather is a Director of ACI’s World Governing Board and the President of ACI Asia-Pacific’s Regional Board. In her role leading the ACI Asia-Pacific Regional Board, Mather has focused on the key priorities of safety, security and sustainability for the benefit of member airports, business partners and passengers.
Sydney Airport is investing in technology to streamline the passenger experience.
For more information on Sydney Airport, please visit www.sydneyairport.com.au. ACI WORLD REPORT
ACI World Report - July 2016