News and events from the voice of the worldâ€™s airports
Indira Gandhi International Airport An emerging hub on the Indian subcontinent ~ Page 10
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Investing in Airports â€“ Creating the conditions to meet future demand - 4 Smart Security: Success and solutions for all airports - 18 33rd ACI DNA Seminar on Airport Economics in Montreal, Canada - 22 How to maximize the impact of the ASQ programme at your airport - 32
ACI World Report • November 2016 Message from Angela Gittens
Airport Service Quality
4 Investing in airports – Creating the
32 How to maximize the impact of the ASQ
ACI Sound Bites
Events and Conferences
8 Quotes from ACI's Regional Heads
36 ACI events and conferences calendar
Delhi International Airport
10 Indira Gandhi International Airport: An
38 Asia-Pacific World Business Partners
conditions to meet future demand
programme at your airport
emerging hub on the Indian subcontinent
14 World STSC discusses ground handling,
handbooks, the Airport Excellence in Safety programme and much more
18 Smart Security: Success and solutions for all airports
represented at ACI World Standing Committees 40 GMR Group’s Delhi Airport becomes first airport in Asia-Pacific to achieve carbon neutral status
World Business Partners
42 ACI welcomes new World Business Partners 44 Regional World Business Partners contacts
22 33rd ACI DNA Seminar on Airport Economics in Montreal, Canada
28 ACI Global Training feature courses 30 ACI Global Training calendar
Indira Gandhi International Airport
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ACI WORLD REPORT
Message from Angela Gittens Director General, ACI World Investing in airports – Creating the conditions to meet future demand 2040. While growth is anticipated to remain solid in mature markets over the medium term—most notably in North America and Europe—most of the growth is expected to come from emerging economies. The aviation community must overcome this challenge. Investment in airport infrastructure and ground access will be necessary.
Dear Colleagues, We are just a month away from ACI’s second annual conference on Investing in Airports – Creating the conditions to meet future demand, taking place in Goa, India, from 6–8 December. It has been organized in cooperation with the International Civil Aviation Organization (ICAO) and the International Transport Forum (ITF) at the Organization for Economic Cooperation and Development (OECD). The conference will bring governments, regulators, airport operators, airlines and investors together to deliberate on what constitutes a suitable environment for airport investment. Our interest is to ensure that regulatory oversight evolves in step with the realities of the industry so that it can be sustained to accommodate growth in the demand for air service, now so vital to the economic and social well-being of the world’s communities. The just-released ACI World Airport Traffic Forecasts (2016-2040) provides clear evidence of the challenge. Passenger traffic will grow on average by 4.9% a year up to 4
Who will bear the cost of this? In an economic climate where States are increasingly cutting government expenditures, government financing and ownership of airports is not always a viable and sustainable option. For this reason, private sector participation has grown significantly over the last couple of decades. Airports no longer operate as a homogeneous group of public utilities but as a heterogeneous group with ownership structures ranging from government-owned to partially or fully privatized. Private investors require adequate flexibility to operate in a competitive environment and reasonable returns for the risk they take. Even government-owned-and-operated airports are increasingly required to have a commercial focus. Against this changing context, the oversight role of government can be complicated. The Investing in Airports conference is dedicated to helping the various players find solutions to satisfy the interests of each party and the community at large. Accordingly, session topics include: lessons to be learned from privatization in India; the Asian regulatory environment vs. capacity development; the key questions for
investors in airports; new trends in airport regulatory frameworks; and transparency and consultation. Delegates will also have an opportunity to participate in a preconference workshop where they will discuss the importance of air connectivity for achieving regional and national socioeconomic growth. I am excited about the venue as well: this is the second time we have held it in India for a very good reason. India is a fast-growing and dynamic country, with a government that has experimented with a range of methods to manage, govern and regulate its airport sector and which has much to offer in terms of case studies. Goa, the conference location, offers a rich culture, beautiful beaches, world heritage architecture and hospitable people. And
this month Prime Minister Modi will lay the foundation stone for the new Goa Mopa Airport in the countryâ€™s continuing effort to meet the air service demand of a vibrant economy. I look forward to seeing you in Goa as we chart a course forward for a competitive, economically sustainable industry for all stakeholders.
Angela Gittens Director General ACI World
ACI WORLD REPORT
WORKING TOGETHER TO ENHANCE AIRPORT OPERATIONAL SAFETY
APEX in Safety is the industry leading peer review process to help drive improvements at your airport website: www.aci.aero/apex â€¢ email: email@example.com
Safety Assessor Training Programme Apply today! The Airport Excellence (APEX) in Safety Programme along with ACI Global Training has launched the APEX Safety Assessor Training Programme (SATP). The objectives of the initiative is to: • Improve competency levels; • develop expertise for future assessor participation in the APEX in Safety Programme; and, • provide free on-the-job training to safety experts.
This initiative will be carried out through capacity building, leading to the creation and/ or enhancement of expertise in airport safety and regulatory compliance, mentorship and network growth, the enhancement of airport safety levels and promotion of airport excellence.
More information and admission requirements: For more information on the APEX SATP, as well as admission requirements, please download our reference document.
Course listing: For a list of courses that are part of the APEX SATP, please download our course programme. Mandatory training course fees for successful candidates of DNA countries will be fully subsidized by ACI.
Participation forms: APEX SATP letter of commitment APEX SATP application form Please submit participation forms to firstname.lastname@example.org.
Questions: For any questions on the APEX SATP, please email email@example.com.
QUOTES FROM ACI’s REGIONAL HEADS
ACI Sound Bites “An island economy lives or dies by its air connectivity. If the UK Government is serious about its focus on economic growth and preserving the country’s global positioning, it needs to truly embed air connectivity and sustainable airport development in its economic strategy. This has become a common feature of some of the world’s most dynamic and forward-looking economies. Europe continues to face an airport capacity crunch over the next 20 years. This will obviously hurt aviation–with delays and flight cancellations expected to reach unprecedented levels throughout the entire network and also generating huge environmental inefficiencies. In addition, this will damage our economies with the resulting weakened air connectivity costing €97 billion in lost GDP annually and nearly 2 million jobs missed out on by 2035.” ~ Olivier Jankovec, Director General, ACI EUROPE
“One of the most important conclusions reached during the latest ACI Africa conference, held last week in Maputo, is that the continent of Africa represents a huge opportunity. The region is increasingly stable, it will soon have the world's largest workforce, mobile technology is exploding, intra-African trade is in its infancy but growing, 20% of government spending is dedicated to education, and it contains most of the worlds uncultivated land. By all accounts, there are great development opportunities for air transport in the region.” ~ Ali Tounsi, Secretary General, ACI Africa
“We are excited to be holding our 25th ACI LAC Annual Assembly, Conference & Exhibition in Brasilia, Brazil from 8–10 November, generously hosted by Inframerica, operator of Brasilia International Airport. During the past 25 years, airports have significantly changed the commercial and civil aviation industry, helping to maximize the economic growth of the communities where they operate. This event is expected to attract around 300 delegates, bringing industry professionals from governments, regulators and airport operators together to assess the industry’s current status and future growth in the region. I look forward to welcoming you in Brasilia.” ~ Javier Martinez, Director General, ACI Latin America-Caribbean
"Launched two years ago through our partnership with Airside Mobile and U.S. Customs and Border Protection, our Mobile Passport Control app was designed to facilitate fast and efficient entry into the United States while maintaining the highest security standards. Mobile Passport and its success exemplify the value of a trade association like ACI-NA and the role we play in building partnerships to advance the industry." ~ Kevin Burke, President and CEO, ACI North America
“For the first time, the ACI Asia-Pacific World Business Partners (WBP) Airport Tour was extended to ACI EUROPE, with overwhelming response from WBPs in both regions. This year, the group visited some of the fastest growing airports in the Middle East, including Muscat, Doha and Tehran. The tour offered a unique opportunity for the WBPs and host airports to have exclusive face-to-face meetings to gain insights on the airports’ latest development plans and the WBP services available for the airports. This type of program reflects the importance of our organization, which connects the aviation industry and brings value to our members.” ~ Patti Chau, Regional Director, ACI Asia-Pacific 8
AVAILABLE FOR PURCHASE
ACI World Airport Traffic Forecasts (WATF) 2016â€“2040
Short-, medium- and long-term forecasts of air transport demand
The WATF is disseminated in a standard EXCEL format. Aggregate airport traffic figures are presented for total passengers (international and domestic), air cargo volumes (in metric tonnes) and aircraft movements. Both absolute figures and compounded annual growth rates are presented over three time horizons which include short-, medium- and long-term over the 2016â€“2040 period. In addition to global forecasts, regional forecasts are presented for Asia-Pacific, Africa, Europe, Latin America-Caribbean, Middle East and North America. Airport traffic forecasts are also presented for major markets which consist of individualized national projections for over 90 countries.
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ACI DNA SEMINAR ON AIRPORT ECONOMICS
Indira Gandhi International Airport An emerging hub on the Indian subcontinent By Srinivas Bommidala, Chairman Airports, GMR Group Situated in northern India in the capital of Delhi, Indira Gandhi International Airport (DEL) is expected to serve an impressive 55 million passengers in 2016. Given increasing urbanization in neighboring states, combined population growth in the capital, DEL foresees continued passenger traffic growth in the years to come. DEL is privately operated by Delhi International Airports Ltd. (DIAL), a consortium led by GMR Group. DIAL is responsible for the impressive development of the airport’s 553,000-square-meter Terminal 3. The initiative, which took 37 months to complete, is the largest
infrastructure development project in the country’s post-independence history. A world-class hub Historically, Indian air travellers have been dependent on Dubai International Airport as a hub when travelling west and on Singapore Changi when travelling east. DIAL worked closely with national carrier Air India and other airlines such as Indigo and Air Vistara to position DEL as a competitive hub. Air India moved its base of operations from Mumbai to Delhi, and Indigo—already using DEL as its base of operations—further enhanced its offering and is today the
Indira Gandhi International Airport’s Terminal 3 departure forecourt 10
ACI DNA SEMINAR ON AIRPORT ECONOMICS
Indira Gandhi International Airport’s Terminal 3 departure area ------------------------------------------------largest low-cost carrier in India. Air Vistara commenced operations with Delhi as its base, and the combination of these three airlines operating out of DEL has allowed the airport to meet increasing demand while at the same time positioning it as a worldclass hub, with the proportion of transfer traffic increasing from 6.3% in 2010 to 19.3% in 2016. “Our vision at Delhi Airport was to bring the hub to India,” says Srinivas Bommidala, Chairman Airports at GMR Group. “I am glad that the efforts of our team have yielded results with a number of Indian carriers and international airline alliances establishing their bases at Delhi Airport. To keep up with the rapid traffic growth we
Srinivas Bommidala, Chairman Airports, GMR Group
are witnessing, Delhi Airport has recently updated its master plan, which will allow us to increase Delhi Airport’s capacity to 109 million passengers per year in a phased manner.” Driving growth Prior to 2010, DEL was the second busiest airport in India in terms of passenger traffic. However, given DIAL’s vision of growth, proactive work with air carrier partners and forward-thinking Terminal 3 design, Delhi Airport has been the busiest airport in the country for five consecutive years, with connections to 124 destinations (66 international and 58 domestic) in Asia (33.4%); Europe (20.5%); the Middle East (18.5%); the United States (17.4%); Australia (4%); and Africa (3.15%). Given the airport’s vital role as a connector of people and goods to other parts of the country and throughout the world, it should come as no surprise that DEL is a strong driver of Delhi’s—and India’s—economy. In 2010, the airport contributed some US$4.9 billion, or 0.45%, to India’s GDP and had an impact of 1.58 million direct, indirect and induced jobs. Considering the sheer size of the country and the fact that it is served by 128 airports, this contribution is certainly significant. ACI WORLD REPORT
ACI DNA SEMINAR ON AIRPORT ECONOMICS
Duty free service area of Indira Gandhi International Airport ----------------And just as passenger numbers are expected to rise in the years to come, so too is DEL’s contribution to India’s economy; by 2020, the airport is expected to contribute US$15.12 billion to the country’s GDP. Part of the worldwide community of airports DIAL is a strong supporter of Airports Council International and takes part in the organization’s Airport Service Quality (ASQ) programme as a means of gauging traveler sentiment and pointing the way forward
Solar power projects on the airside of Indira Gandhi International Airport ----------------for customer service improvements at DEL. When DIAL took over operation of DEL, the airport was ranked number 101 out of 125 airports globally in terms of its customer service. DEL is now number one in the world in its respective category. What is more impressive is that the airport has held onto this title for two consecutive years. ----------------For more information on Indira Gandhi International Airport, please visit www.newdelhiairport.in.
Unique features and milestones of Indira Gandhi International Airport • • • • •
India’s largest and busiest airport Only airport in India to have three operational runways Only airport in India to have a dedicated metro link to the city center Airport with the highest On Time Performance (OTP) in India First airport terminal (Terminal 3) to receive the Leadership in Energy and Environmental Design Gold Certification • First Indian airport to achieve Platinum rating for its environmentally sustainable Terminal 3 by Indian Green Building Council • First airport in the Asia-Pacific region to be awarded carbon neutrality by the ACI Airport Carbon Accreditation programme • First airport in India to commission a solar power plant on the airside for captive use 12
World STSC discusses ground handling, handbooks, the Airport Excellence in Safety programme and much more By David Gamper, Director, Safety, Technical and Legal Affairs The ACI World Safety and Technical Standing Committee (STSC) met in Montreal from 11 to 13 October—a very active three days in which thirty airport representatives and five World Business Partners were brought together. The agenda covered subjects ranging from ground handling to airport slots, Airport Collaborative Decision Making (A-CDM) guidance, drone risks, Unit load devices, accommodating the Boeing 777X with folding wingtips, the ACI-ICAO Wildlife Symposium and the full range of technical work performed in collaboration with ICAO and IATA. Ground handling was a major focus of the meeting following approval by the World Governing Board at the end of September of the committee’s policy paper, which gives guidance for airports to exert more control over ground handlers. The committee is now working on a licence or permit to be given by an airport operator to ground handling service providers that are accepted to operate at the airport. Recognizing that a “one size fits all” approach will not suit all airports, this will not be a standard agreement like the IATA Standard ground handling agreement, but rather a template that can be adapted by airports. Groups of the committee worked on guidance material for three new and revised ACI handbooks: Apron markings and signs and Managing operations during construction, set for
STSC meeting in Montreal, Quebec 14
publication in 2017 and Rescue and fire-fighting, for publication in early 2018. The committee’s Advisory Task Force on the ACI Airport Excellence (APEX) in Safety programme met for the first time. The agenda included a discussion of the way the task force should operate, an update on the APEX programme, the Safety Assessor Training Programme (SATP), a review of programme statistics and development of a work programme. The task force also reviewed an analysis prepared by staff of the most frequent types of observations coming out of APEX reviews, recommending that observations be divided into two types: a) non-compliances and b) non-application of best practices. The group also noted that the programme team is briefing the safety section (and now the task force) on each new review, highlighting any need for new guidance where a gap exists (e.g., the marking of emergency runways). The task force also recommended enhanced training for team leaders as part of the SATP. Based on the task force’s advice, the whole committee reviewed its work programme and prioritized production of a new handbook on airfield maintenance, above the planned handbook on adverse weather operations.
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Smart Security: Success and solutions for all airports By Gaël Poget, Manager, Smart Security, ACI World (Geneva Airport) In previous articles, we have described the different components of the Smart Security programme and deployment options that contribute to the operational efficiency of airports, and that enhance the passenger experience and the security effectiveness of passenger security checkpoints. This, the latest article on the Smart Security programme, focuses on guidance documents; our latest participating airport; and a new workshop initiative designed to extend the programme’s benefits to more airports. Smart Security guidance documents Lessons learned from innovative processes, technologies and operations developed or
tested at airports around the world have been put together in detailed guidance documents. These are now available to all airports on the ACI World website. Guidance is currently available on: • • • • • • •
cabin baggage screening; the checkpoint environment; checkpoint management; centralized image processing; explosive trace detection; passenger screening; and alternative methods of screening.
Additional smart security guidance will be added by the end of the year, including
Caption: (from left) Nick Careen, Senior Vice President, Airport, Passenger, Cargo and Security, International Air Transport Association; Roosevelt Council, Jr., Interim Airport General Manager, Hartsfield-Jackson Atlanta International Airport; Angela Gittens, Director General, ACI World sign MoU that will will see Atlanta as the first airport in the United States to participate in the Smart Security programme. 18
information on staffing and risk based differentiation. If you would like access to all of the above detailed and comprehensive information, as well as updates on newly released guidance material, please send an email to email@example.com to receive a password. Welcome to Hartsfield-Jackson Atlanta International Airport! ACI is very pleased to welcome HartsfieldJackson Atlanta International Airport (ATL) to the Smart Security programme. A Memorandum of Understanding (MoU) was signed between ACI, IATA and ATL on 27 September 2016. The MoU will see ATL as the first airport in the United States to participate in the Smart Security programme. The signatories’ intention is to share information and expertise regarding innovations in passenger and cabin baggage screening,
conduct operational testing and evaluate Smart Security components at the airport. Trials will be conducted in collaboration with the US Transportation Security Administration. “The 2015 ACI World Annual Traffic Report ranks ATL as the world’s busiest airport in terms of passenger traffic,” said Angela Gittens, Director General, ACI World. “The results and lessons learned from ATL’s Smart Security pilot studies will make an invaluable contribution to the project and the Smart Security guidance material, which will ultimately benefit all airports in the deployment of Smart Security concepts.” From Smart Security Opportunity Assessment to Smart Security workshops For the past year and a half, the Smart Security programme has delivered many individual Smart Security Opportunity Assessments (SSOAs) to airports worldwide. In order to bring Smart Security to a greater number of airports, regional workshops are planned for the coming year, where detailed information will be presented to a number of airports from a particular region, taking into account their particular needs and operating environments. The Smart Security programme delivered the first of these regional workshops in Montreal at the end of September 2016, presenting components of the programme to Latin American airports. The next workshop is planned for Geneva in November, and further workshops will take place elsewhere in Europe, the Americas and Asia-Pacific within the next year. For further information and dates, please contact firstname.lastname@example.org. --------------------For more information on the Smart Security programme, please visit www.aci.aero/smart-security.
ACI WORLD REPORT
ENHANCING TRAVEL SECURITY AND FACILITATION FOR THE SUSTAINABLE GROWTH OF THE TOURISM INDUSTRY GLOBAL TRAVEL ASSOCIATION COALITION NOVEMBER, 2016 The Global Travel Association Coalition (GTAC) is a cooperation between the leading global private sector and government organizations from the Travel & Tourism sector. GTAC aims to speak with ‘One Voice’ on key issues shaping the growth of the sector, while promoting a better understanding of Travel & Tourism’s role as a driver of economic progress, employment and sustainable development. At the global level, Travel & Tourism has proven to be resilient and characterized by consistent growth. At the destination level, however, the sector is often challenged by risks and by crises, both natural and man-made. As we face increasing challenges which risk the future growth of Travel & Tourism, GTAC has identified a number of key considerations for enhancing travel security and facilitation priorities, and the more general priorities sector-wide for sustainable tourism growth.
Considering that: •
1.2 billion people travelled internationally in 2015.
Travel & Tourism represents 10% of world GDP, supports 1 in 11 jobs and accounts for 6% of global exports.
Travel & Tourism promotes economic growth, social inclusion and mutual understanding thus building more peaceful and resilient societies.
Travel & Tourism is a resilient sector overall, yet it faces growing challenges – security threats, pandemics and natural disasters are impacting destinations around the world.
Safety, security and facilitation are high priorities for the Travel & Tourism sector, and significant investment has been made in initiatives to promote these priorities across airlines, airports, cruise lines, ports, attractions and hotels.
Current global security threats can only be effectively addressed through strong and concerted collaborative efforts by governments, the international community, the private sector and civil society.
The Travel & Tourism sector is fully available to work even more closely with governments around the world to further: 1.
The targeted integration of Travel & Tourism in local, national, regional and international security planning and implementation structures and procedures.
A risk management approach to Travel & Tourism ensuring that appropriate security controls are applied by all stakeholders.
The use of innovative and sustainable security technologies and processes to enhance efficiency and effectiveness, while improving the travel experience.
Development of the specific skills needed to build intelligence and address security threats.
Greater collaboration and coordination amongst policy makers within and across law enforcement entities, intelligence services, and industry.
Increased intelligence and information sharing between local, national, regional and international security bodies.
Solutions which consider the needs of citizens and travellers.
Location specific and continuously updated travel advisories enhanced by the use of innovative technology.
Dissemination of transparent, accurate, timely and coordinated information in the immediate aftermath of an event.
Appropriate international/national legislation, regulations and/or policies in support of travellers in need and their families in the aftermath of an event.
THE GLOBAL TRAVEL ASSOCIATION COALITION (GTAC)
2015 ACI Airport Economics Report
AVAILABLE FOR PURCHASE NOW! GLOBAL INDICATORS
REPRESENTING 71% OF THE WORLDâ€™S PASSENGER TRAFFIC
Relevant statistics. Superior decision-making. Better airports.
ANALYSES FOR OVER 800 AIRPORTS
In-depth analysis of air transport demand across the globe and in key emerging markets Industry revenues (aeronautical and non-aeronautical) by source, costs (operating and capital) and their evolution over time
www.aci.aero/Publications/New-Releases or +1 514-373-1243
DEVELOPING NATIONS & ECONOMICS
33rd ACI DNA Seminar on Airport Economics in Montreal, Canada By Mona Lisa Nazareno, Administrator, Global Training & DNA Programmes, ACI World
On 29â€“30 September, we had the pleasure of welcoming delegates to the 33rd instalment of the ACI Developing Nations Airport (ACI DNA) Assistance Programme Seminar, which took place immediately following the highly successful ACI North America/World Annual General Assembly, Conference and Exhibition, where over 2,200 airport and industry experts gathered in Montreal, Canada.
This DNA session was extra special for us given that we had the opportunity to host our members from developing and least developing nations in our home base of Montreal. This two-day workshop on Airport Economics attracted 14 students from such nations as Colombia, Jamaica, Nigeria, Samoa, Sierra Leone and Togo, as well as ACI World staff, who participated and were able to benefit from this learning
ACI Developing Nations Airport Assistance Programme Seminar, 29â€“30 September in Montreal, Canada 22
DEVELOPING NATIONS & ECONOMICS
platform for the first time. This eclectic mix of participants further enhanced the learning experience for all in attendance by engaging them in case study work and providing them with an open forum in which to discuss their airports’ respective best practices. The course was facilitated by Dr. Rafael Echevarne, CEO of MBJ Airports Limited in Montego Bay, Jamaica and Patrick Lucas, Senior Manager, Economics & Statistics, ACI World. Both led a very engaging overview of the airport industry and its economic drivers, different airport ownership models in existence, airport economic analysis, airport key performance indicators and finally airport regulatory theory and practice. In addition, we were glad to have Chris Young, Executive Director of CIFAL Atlanta – UNITAR (United Nations Institute for Training and Research) and Alrene Barr, Director of International Business at HartsfieldJackson Atlanta International Airport (ATL), address the class. CIFAL Atlanta-UNITAR and ATL have remained important partners
in delivering such trainings to our members via the ACI DNA programme ever since its inception in 2012. This training was the culmination of Civil Aviation Week in Montreal (26 September–3 October), a special week focusing on aviation and aerospace as a major sector of the economy in Montreal and highlighting the occasion of the 39th ICAO Triennial Assembly and ACI’s Annual General Assembly, which together welcomed more than 5,000 delegates. We would like to thank our co-organizers from CIFAL Atlanta-UNITAR and ATL for their presence and support. We would also like to thank the students who participated. We could not have asked for a better setting in which to welcome our airport members to this latest DNA Seminar. ----------------For more information on the ACI Developing Nations Airport Assistance Programme,
Dr. Rafael Echevarne, CEO of MBJ Airports Limited in Montego Bay, Jamaica presenting at the ACI Developing Nations Airport Assistance Programme Seminar, 29–30 September in Montreal, Canada ACI WORLD REPORT
Join us in London at the world’s premier airport economics forum Presented in partnership by:
ACI World ACI EUROPE ACI Asia-Pacific Supporting Organisation:
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20 – 22 MARCH 2017 Gala Dinner sponsor:
Incorporating the 3rd ACI-World Bank Annual Aviation Symposium
SAVE THE DATE! EVENT HIGHLIGHTS: • over 250 delegates • from over 140 different organisations • from over 50 different countries
For further information visit – www.aci-economics.com
2015 ACI Airport Key Performance Indicators
EXCEL DATASET AVAILABLE FOR PURCHASE
Geographic region Economic grouping
Airport size (i.e., <1 million passengers to >40 million passengers)
(e.g., advanced economies, emerging and developing economies, BRICS, etc.)
Ownership Regulatory model
(i.e., public, private, public-private partnership)
Global indicators for over 800 airports, representing 71% of the worldâ€™s passenger traffic www.aci.aero/Publications/New-Releases or +1 514-373-1243
Testimonials: GSN Silver Diploma graduates from National Airports Corporation give thanks to ACI By Issa Castro, Manager, Global Training National Airports Corporation (NAC) recently hosted the delivery of the Global Safety Network (GSN) 3: Emergency Planning and Crisis Management training for their officers and staff at their training facility in Port Moresby, Papua New Guinea on 19–23 September 2016. NAC has always been a strong supporter of the GSN Diploma Programme, and ACI was extremely proud to welcome 20 additional graduates to the growing network of GSN safety professionals, the largest group of GSN graduates we have had in one course to date! In order to obtain the GSN Initial (Silver) Diploma, a participant has to accomplish the following GSN courses within a three-year timeframe: GSN 1 - Safety Management Systems (SMS) GSN 2 - Airside Safety and Operations GSN 3 - Emergency Planning and Crisis Management We recently touched base with some of the graduates to congratulate them for their achievement and inquired if they had a few words to share.
Reginald Berobero, Airport Safety Officer, Airside Operations, Kavieng “Receiving the Silver Diploma was a great achievement personally. I am very thankful to NAC and ACI for giving us the opportunity to enhance ourselves with better understanding of how to deal with aviation-related issues.”
Group photo of the participants at the GSN 3: Emergency Planning and Crisis Management training, held 19–23 September 2016 in Papua, New Guinea. 26
Lloyd Mona, Compliance Officer, HQ “It was an excellent training opportunity and I have learned a lot through my participation in the GSN 1, 2 and 3 courses. I am grateful to graduate with the GSN Silver Diploma. It has developed and enhanced my knowledge and skills, and has helped me to better understand my role within my organization. Therefore, I would like to thank ACI, and especially ACI instructors Debbie Riley and Wally Walker, for imparting their knowledge and experience when conducting training for us.”
Alan John, Airport Safety Officer, Airside Operations “Being in the field of aviation security for the last 15 years and with my internal transfer to airside operations a year ago, the courses helped a lot in my duty responsibilities as Airport Safety Officer. Receiving the GSN Silver Diploma has been a milestone for me—or should I say icing on the cake—as it can take years before people receive a diploma. I would like to thank ACI for helping developing nations like Papua New Guinea to understand the importance of airport safety.”
Henry Maka, Manager, Aviation Security “The three GSN courses have really enhanced my knowledge and shall indeed be applied at my workplace to make improvements to the airport system processes in Papua New Guinea Airport and move NAC forward to meet ACI, IATA and ICAO standards and recommended practices, putting us on par with ICAO Member States in neighbouring Pacific Island countries. I now look forward to completing the next set of GSN courses to achieve my ACI Gold Diploma next year. Once again, thank you for your assistance and the training you have delivered.”
Alex Kame, Fire Safety Officer, Aircraft Rescue and Fire Fighting “Personally, receiving my GSN Silver Diploma is a great achievement and I would like to thank ACI for coming to our doorstep and providing such training. Definitely, obtaining this Silver diploma will really enhance and boost my capability for a senior management role in the organization.”
Charles Seiba, Duty Fire Officer, Aircraft Rescue and Fire Fighting “I must honestly say that from the GSN courses that I have attended, I have gained new knowledge in the fields of airport operation and crisis management. The experience that I have gained has broadened my knowledge to another level, and the achievement of the GSN Silver Diploma has given new meaning to my career as Duty Fire Officer. I really appreciate your time and effort in training airport operational staff throughout the world and I look forward in future to achieving my Gold Diploma.” ----------------------------For more information on the GSN Diploma Programme, visit www.aci.aero/gsn. ACI WORLD REPORT
ACI Global Training feature courses Airport Communications and Public Relations*
This course prepares airport professionals and managers to deal with the communication issues that may arise in daily but also in exceptional airport situations. Read More... Dates
11—15 December 2016
Safety Risk Assessment
This course provides personnel from airport operators with a more detailed understanding of the procedures for hazard identification and risk assessment, the related processes, activities and tools, and application within their own Safety Management Systems (SMS). Read More... Dates
12—14 December 2016
Airport Collaborative Decision Making (A-CDM)
This course shows how the focus of A-CDM is for all airport partners to share information, develop the same operational picture and resolve issues more effectively and in a timelier manner. Read More... Dates
12—16 December 2016
GSN 3 – Emergency Planning and Crisis Management
This course introduces the international requirements of an Emergency Plan, discusses how to manage the press and media in crucial situations, how to support victims and how to rebuild liability after an incident. Read More... Dates 12—16 December 2016
Member/WBP price US$1,500
Non-member price US$2,170
*This course can be taken as an elective for the Airport Management Professional Accreditation Programme.
Website: www.aci.aero/training • Email: email@example.com • Phone: +1 514 373 1200 28
Airport Operations Diploma Programme
The Programme is exclusively available ONLINE
TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.
Programme Structure The Programme consists of three self-paced online courses: Airside Operations â€˘ Terminal and Landside Operations â€˘ Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.
To register for the Airport Operations Diploma Programme visit www.olc.aero or contact firstname.lastname@example.org For more information on ACI Global Training visit www.aci.aero/training or contact email@example.com
ACI Global Training calendar December 2016–March 2017 Asia-Pacific 11–15 Dec. 2016 6–10 Feb. 2017 13–17 Feb. 2017 19–23 Feb. 2017 20–24 Feb. 2017 26–28 Feb. 2017
Airport Communications and Public Relations* Behavioural Analysis: Passenger Screening and Insider Threat Management Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results Airport Collaborative Decision Making (A-CDM) Airport Master Planning Capacity Enhancement and Resource Planning
Abu Dhabi Incheon Hyderabad Incheon Incheon Abu Dhabi
Europe 12–16 Dec. 2016
Airport Collaborative Decision Making (A-CDM)
12–16 Dec. 2016
GSN 3: Emergency Planning and Crisis Management
30 Jan.–3 Feb. 2017
GSN 5: Advanced Safety Management Systems
6–10 Feb. 2017 6–10 Feb. 2017 20–24 Feb. 2017
GSN 2: Airside Safety and Operations ACI/ICAO Aerodrome Certification* Airport Safety Management Systems Implementation*
Riga Istanbul Dublin
Latin America-Caribbean 1–3 Mar. 2017
Accident and Incident Investigation
North America 6 Feb.–17 Mar. 2017
Online: Airport Environmental Management*
*This course can be taken as an elective for the Airport Management Professional Accreditation Programme.
Website: www.aci.aero/training • Email: firstname.lastname@example.org • Phone: +1 514 373 1200 30
Y R SA 0 R 1 VE I N AN
The Hallmark of Excellence in Airport Management
Register now for 2017! ATS Incheon, Rep. of Korea
March 6 to 10, 2017 In cooperation with Incheon Airport Aviaďż˝on Academy/IIAC
Other destinations to follow
JOIN 1000+ Airport Managers ...in over 100 countries ...across time zones AMPAP acronym The Global Airport Management Professional Accreditation Programme (AMPAP) is a strategic initiative of ACI and ICAO. The primary focus is to develop airport managers through a six-course curriculum that covers all functional areas of the airport business in key areas. AMPAP encourages participants to share best managerial practices in an interactive, cross cultural environment while establishing a global network of contacts. Premier Sponsor
AIRPORT SERVICE QUALITY
How to maximize the impact of the ASQ programme at your airport By Dimitri Coll, Head, Airport Service Quality (ASQ) at ACI World Airport Service Quality (ASQ) is the world-renowned and globally established benchmarking programme which measures passengersâ€™ satisfaction while they are travelling through an airport. This year, we celebrate the 10th Anniversary of the ASQ programme. Throughout its ten years, ASQ has helped airports to manage the customer experience, and has also aided regulators and operators in monitoring service quality. But did you know that ASQ was more than that?
In addition to the forums, ACI offers a suite of value-added tools for participating airports, such as the Comprehensive Insight Report, Airport Executive Presentations, the Passenger Comment Analysis Report and the Passenger Personas Report.
Indeed, ASQ is a community of airports sharing the same interest in improving the passenger experience. And this passion for serving the passenger is manifested multiple times a year, all over the world, at the ASQ Forums. The purpose of each forum is to help airports effectively and efficiently manage passenger satisfaction, improve the quality of their airport services and exchange examples of best practices.
The ASQ Forum in Brisbane, Australia, April 2016 32
AIRPORT SERVICE QUALITY
The Comprehensive Insight Report is a perfect complement to the Annual Airport ASQ Survey Reports. Produced annually, it provides comprehensive analysis of the participating airport’s strengths and weaknesses using annual survey data. It provides deeper insights into the factors that drive passenger satisfaction and presents this analysis in the form of actionable management information, enabling the participating airport’s executive team to develop an action plan for improvement that prioritizes initiatives and investments in the most important areas. The Airport Executive Presentation is designed to provide the participating airport’s management team with an executive summary of the results, analysis, benchmarking and insights for that airport from the ASQ Survey. Content is designed individually and can be customized to the audience. The presentation is provided in person by market research professionals who will also be able to facilitate discussion on the opportunities for improvement and the importance of customer service.
The Passenger Comment Analysis Report collates the free text comments from the participating airport’s completed questionnaires. Each passenger comment is transcribed, translated, coded and categorized, allowing for more in-depth analysis and comparison over time. ACI has also developed a new Passenger Personas Report. Through this report, the airport is better positioned to understand what types of passengers it is serving and how best to cater to their needs. The Passenger Personas Report opens up new opportunities for benchmarking, including: • Breakdown of passenger personas with score • Participating airport’s personas versus world personas • Participating airport’s personas versus regional personas • Participating airport’s personas versus a customized panel of five chosen airports The end goal of the Passenger Personas Report is to support the design of a satisfying and memorable passenger experience that can more comprehensively target customer’s needs. Furthermore, ACI ASQ can help airports to perform a diagnosis of their customer experience management. For current participants of the ASQ programme, an innovative approach is taken to help improve overall customer satisfaction. For non ASQ participants, a snapshot survey and assessment is created to build a personalized plan with the aim of enhancing the overall passenger experience at the airport.
----------------For more information, please email email@example.com or visit www.aci.aero/asq.
Sevda Fevzi, Manager, ASQ Strategic Marketing, ACI World presenting at the ASQ Forum in Brisbane, Australia, April 2016 ACI WORLD REPORT
Find out why the world’s best airports are part of the Airport Service Quality programme CMN FEZ OUD
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Excellent customer service, excellent airports For more information on how to join the ASQ network, contact the ASQ team: + 1 514 373 1200
*Airport code sizes are based upon Director General’s Roll of Excellence inductees and ASQ Award winners since 2006 ** The ASQ Awards are provided based upon the top three mean scores on overall satisfaction from the ASQ Survey
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EVENTS & CONFERENCES
ACI events calendar November 2016–May 2017 ACI EUROPE & Asia-Pacific Security & Crises Management Special Summit • 22–23 November 2016 • Brussels, Belgium
ACI-NA/AAAE Airport Board & Commissioners Conference • 2–4 April 2017 • Greenville, SC, USA
ACI Airport Service Quality Forum • 30 November–2 December 2016 • Napoli, Italy
ACI EUROPE Airport Commercial & Retail Conference & Exhibition • 3–5 April 2017 • Nice, France
ACI conference on Investing in Airports (in cooperation with ICAO and the ITF at the OECD • 6–8 December 2016 • Goa, India
ACI Asia-Pacific Regional Assembly, Conference & Exhibition • 10–12 April 2017 • Doha, Qatar
ACI-NA International Aviation Issues Seminar • 8–9 December 2016 • Washington, DC, USA
ACI-NA Business of Airports Conference • 10–12 April 2017 • Palm Springs, CA, USA
ACI-NA Risk Management Conference • 11–13 January 2017 • Los Angeles, CA, USA
ACI-NA Legal Affairs Spring Conference • 3–6 May 2017 • Amelia Island, FL, USA
ACI-NA CEO Forum and Winter Board of Directors Meeting • 8–10 February 2017 • Scottsdale, AZ, USA ACI Annual Airport Economics & Finance Conference & Exhibition • 20–22 March 2017 • London, United Kingdom ACI-NA/AAAE Washington Legislative Conference • 21–22 March 2017 • Washington, DC, USA
ACI EUROPE Regional Airports Conference & Exhibition • 15–17 May 2017 • Cork, Ireland ICAO/ACI Wildlife Strike Hazard Reduction Symposium • 16–18 May 2017 • Montreal, QC, Canada ACI-NA/ACC/AGC Airport Construction Strategy Summit • 23–24 May 2017 • Los Angeles, CA, USA
ACI-NA Airports@Work Conference • 27–30 March 2017 • Las Vegas, NV, USA ----------------------------------------For a full listing of ACI events, please visit www.aci.aero/events. 36
12th ACI Asia-Pacific Regional Assembly Conference & Exhibition
SAVE THE DATE April 10-12, 2017 Doha, Qatar
For further inquiries www.-aci-asiapac.aero | firstname.lastname@example.org
Asia-Pacific World Business Partners represented at ACI World Standing Committees By Vincent Wong, Manager, People Development & Member Services, ACI Asia-Pacific
ACI Asia-Pacific is pleased to congratulate the World Business Partners (WBPs) who have been nominated as our Asia-Pacific WBP representatives in the six ACI World Standing Committees for a term of two years starting this year. The nominees and their respective standing committees are as follows: • AeroAscent; Airbiz Aviation Strategies:
Facilitation and Airport Services
• Airbiz Aviation Strategies: Environment • Almusbah Trading Group: Economics • Aviation Strategies International; To70
Chau said, “ACI membership is made up of both airports and World Business Partners. We value the expertise from WBPs and are grateful for their participation. With their knowledge and expertise, I am confident that they will provide valuable contributions to the committees.”
Aviation (Australia) Pty Ltd: Safety and Technical • Innovation Tank: Airport IT • ISS Facility Services: Security These committees were mandated by the ACI Governing Board to provide guidance and help shape current policy issues in their areas of expertise for Governing Board endorsement. The committees also support the Governing Board, Executive Committee and Secretariat as appropriate. In welcoming these representatives, Regional Director of ACI Asia-Pacific Patti
ACI Asia-Pacific WBP Capability Database In related news, ACI Asia-Pacific has developed the WBP Capability Database, a unique service that is only available to WBP members of ACI Asia-Pacific. The service was created with the objective of benefitting both airports and WBPs, as the database allows airport members to seek information for companies with the right expertise to meet their airports’ needs. With recent enhancements, WBP members will be able to log in to their dedicated page to update their company overview, contact details, testimonials and awards won on a regular basis. There is another section where they can showcase examples of projects they have previously worked on.
To access the ACI Asia-Pacific WBP Capability Database, please click here. 38
Airport members can search and review the profiles of WBPs at ease and contact them directly. “The WBP Capability Database contains an extensive set of helpful information for airports to search and learn about companies involved in airport management and operation,” said Mr. Yoshinori Tanaka, Senior Manager of International Affairs and Overseas Business Office, Narita International Airport Corporation. “The database is well-organized by region and business category, and provides a oneof-a-kind, handy tool to sort through a wide range of service/solution providers available, which may become potential business partners for airports.”
“This platform has saved us precious time in finding the right partners,” noted Mr. Norinda Khek, Group Communications & PR Director – SCA Communications, Cambodia Airports. “The data is comprehensive and we are guaranteed that the listed companies are the best in their fields.” -----------------
For more information about the ACI AsiaPacific WBP programme, please contact email@example.com.
"The WBP Capability Database has reliable information on business partners and it can be searched by simply entering keywords,” added Mr. Hyeongil Kim, Director of Incheon International Airport Corporation’s International Relations Team.
ACI WORLD REPORT
GMR Group’s Delhi Airport becomes first airport in Asia-Pacific to achieve carbon neutral status By Ken Lau, Manager, Industry and Technical Affairs, ACI Asia-Pacific Delhi Indira Gandhi International Airport (Delhi Airport) has become the first airport in Asia-Pacific to achieve carbon neutral status under Airport Carbon Accreditation. At the ACI North America/World Annual General Assembly, Conference and Exhibition held in Montreal in September, an Airport Carbon Accreditation recognition ceremony was held to honour the global airport industry in delivering on its commitment to lower CO2 emissions. Mr. I Prabhakara Rao, CEO of GMR Group’s Delhi International Airport Limited (DIAL) and Mr. Douglas Webster, COO represented Delhi Airport and received the Level 3+ Neutrality certificate at the ceremony. Commenting on Delhi Airport’s achievement, Mr. I Prabhakara Rao said: “Achievement of the accreditation for Carbon Neutrality is indeed recognition of a great team work. Today we have delivered on our commitment to achieve sustainable solutions for aviation climate change mitigations made at LPAA-COP 21 last year through carbon neutrality. With this achievement, we have set a new benchmark for other airports in this region to follow. Going forward we are focussing on energy conservation and exploring alternative solutions for generating green energy. Delhi Airport aims to increase its solar power generation capacity to 20 MW by 2020.” ACI Asia-Pacific Regional Director, Patti Chau, said, “I would like to extend my warmest congratulations to the team at Delhi Airport in achieving the carbon neutral airport status under Airport Carbon Accreditation. We are extremely delighted to welcome the first airport in our region with such an achievement. Level 3+ Neutrality is the highest level of 40
(from right) Mr. I Prabhakara Rao, CEO of Delhi Airport; Angela Gittens, Director General of ACI World; Mr. Douglas Webster, COO of Delhi Airport; and Patti Chau, Regional Director of ACI Asia-Pacific, at the Airport Carbon Accreditation presentation ceremony during the 2016 ACI North America/ World Annual General Assembly, Conference and Exhibition --------environmental achievement available to airports under the programme and it is recognition of the airport's great effort in reducing and offsetting emissions. We are proud of Delhi Airport's achievement and its commitment to sustainability, which has set a good example for airports in the region.” As of October 2016, a total of 30 airports in Asia-Pacific are certificated under the Airport Carbon Accreditation programme. For further information about the programme in the Asia-Pacific region, please contact Ken Lau, Manager, Industry and Technical Affairs, ACI Asia-Pacific at firstname.lastname@example.org or visit the Airport Carbon Accreditation website at www.airportcarbonaccreditation.org.
AVA I L A B L E F O R PU R C H AS E N OW
ACI Annual World Airport Traffic
DATASET 2015 Data from over 2,300 airports in more than 160 countries
EXCEL VERSION The ACI Annual World Airport Traffic dataset covers airport traffic statistics for the 2015 and 2014 calendar years for over 2,300 airports in more than 160 countries, by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. Data is presented by airport, city, country and region; furthermore, individual airport entries give international and domestic terminal breakdowns. CALL +1-514-373-1243 OR VISIT WWW.ACI.AERO/PUBLICATIONS TO PLACE YOUR ORDER TODAY.
WORLD BUSINESS PARTNERS
ACI welcomes new World Business Partners Dornier Consulting International GmbH Region: ACI-LAC Level: Affiliate Address: Platz vor dem Neuen Tor 2 10015 Berlin, Germany Website: www.dornier-consulting.com Contact: Kateryna Hess, Senior Consultant Business Development Email: Kateryna.email@example.com; firstname.lastname@example.org Phone: (+) 49 30 253991 0; (+) 49 151 526 30268 Dornier Consulting International GmbH, a 100% subsidiary of Airbus Group, is a specialized consulting company for airport development, airport management, airport processes and revenue optimization. We support our clients from planning to operation with our innovative technological solutions, know-how of the airport business and strategic airport advisory services for operational and commercial matters.
Nuctech Company Limited Region: ACI-LAC Level: Affiliate Address: 2F Block A, Tongfang Building Shuangqing Road, Haidian District Beijing 100084, P.R. China Website: www.nuctech.com Contact: Sun Lei, Director of Marketing Department Email: email@example.com Phone: 86-10-50980999 Nuctech Company Limited (Nuctech), founded in 1997 in China, is an advanced security and inspection service supplier. Nuctech provides superb products and integrated solutions in the security inspection industry to customers from more than 140 countries across the globe, covering civil aviation, customs, judiciary, large-scale events and more.
WORLD BUSINESS PARTNERS
Evolve Technology Region: North America Level: Silver Address: 2929 Galway Court Broomfield, CO 80023 Website: www.evolvtechnology.com Contact: Chris McLaughlin, Vice President U.S. Aviation at Evolv Email: firstname.lastname@example.org Phone: (303) 652-7549 Evolv Technology aims to change how the security industry works by creating solutions that address and adapt to the mass casualty threats of today’s increasingly dangerous world. Evolv’s Mosaiq™ Platform provides a first-of-its-kind solution, integrating real-time video surveillance, walkthrough firearm and explosive detection, facial recognition and security analytics.
ACI WORLD REPORT
WORLD BUSINESS PARTNERS
Regional World Business Partner contacts The WBP programme provides a unique platform for you to interact in a dynamic aviation industry, building a network of new contacts and exploring new business opportunities. Membership will strengthen your companyâ€™s position in the aviation industry, provide you with access to business leaders and decision makers, as well as give you the opportunity to help develop and promote the standards and policies governing airports today. ACI WBP AFR Contact: Ali Tounsi Email: email@example.com Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Vincent Wong Email: firstname.lastname@example.org, email@example.com Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: Yulia.Plyusnina@aci-europe.org Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: firstname.lastname@example.org Website: www.aci-lac.aero ACI WBP NA Contact: Veronica Gerson Email: email@example.com Website: www.aci-na.org
THE DEFINITIVE CUSTOMER RELATIONSHIP MANAGEMENT TOOL! INTRODUCING THE 2014 ACI AIRPORT MEMBER AND WORLD BUSINESS PARTNER DIRECTORY
Contact details for 1853 Airports, 595 Operators, and 520 WBPs For more information, or to purchase your copy today, please contact us at firstname.lastname@example.org or call +1 514 373 1243 www.aci.aero
ADVANCE YOUR AIRPORT CAREER
Join the airport leaders of tomorrow by enrolling in our premier leadership programmes 1. ACI-Concordia Airport Executive Leadership Programme (AELP) 2. Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) 3. Airport Leadership Workshop (ALW) To find out more details, please contact us at: Email: email@example.com Tel: +1-514-373-1200 For additional course information, visit us at: www.aci.aero/Global-Training
> Airport World 5, 2016 Now available online
The magazine of the Airports Council International
In this issue In the spotlight: Safety & Security Airport profile: Sydney Events: ACI World Assembly Plus: Land development & customer service
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