Top Benefits of VICIDial Zoho Integration

LearnaboutVICIDial:callcentersolutionandZoho:CRMsolution.Also,learnaboutthebenefitsof integratingbothofthesesolutionsinthisarticle.

What is Zoho?

Itisafamouscustomerrelationshipmanagement(CRM)solutionusedbybusinessesalongwith VICIDialoranyothercallcentersolutiontomanageleadorcustomerdataeffectively.Itisalsoused forsendingemails,texts,quotations,andinvoicestocustomers.

What is VICIDial?

Itisaverypopularcallcentersolutionusedforexecutingcallingcampaigns,bothinboundand outbound.Itservesasapredictivedialersystemallowingcompaniestodrivetheirbusiness forward. VICIDial customization addsseveralotherfeaturestothiscallcentersoftwaretoprovide acompletecommunicationandcustomercaresoftwaretobusinesses.

BothVICIDialandZohoareusedbymanybusinesses,fromstartupstolargeenterprisesacrossthe world.

Generally,thecustomercareorsalesrepresentativesneedtoswitchbetweenthesetwosoftware solutionstoaccesstherequiredinformationandtohandlecallsmoreefficiently.Thisreducesthe productivityoftherepresentativesakaexecutivesandalsowastesresources.

WithVICIDialZohointegration,bothofthesesolutionscanbeusedasaSingleSignOnsolution.

Here are the key benefits of VICIDial Zoho Integration for businesses:

Seamless business operations

VICIDialZohoIntegrationmakesbusinessoperationssmoothandeasyasallthenecessaryfeatures areaccessiblewithinasinglesystem.TheagentscanaccessleadinformationstoredintheZoho solutiondirectlyintheVICIDialwindow.

Real-time data update

SincetheVICIDialZohoIntegrationenablessynchronizationoftwodifferentsystems,anyupdateor editmadeinVICIDialwillautomaticallybereflectedintheZohoCRMsystem.Hence,bothsystems willhaverealtimedataatalltimes.

Increased number of calls

ClickthecallfunctioncanalsobeaddedwithintheZohoCRMsystem.Itallowstheagentstoplacea callwithjustamereclick,withoutactuallydialingthenumber.Thus,theagentscanmakemore callsinadaywiththisfeatureincomparisontothetraditionalmanualdialing.Afterplacingthecall, theagentscanseeacallcenterdialerwidgetontheirZohoscreenusingwhichtheycanperformthe necessaryactionssuchastransferringthecalltoanotheragentorsupervisor,keepingthecallon hold,andsoon.AlloftheseactionsarepossiblebyVICIDialZohoIntegration.

Increased productivity of agents

TheVICIDialZohoIntegrationallowsagentstouseonesinglescreentoaccesstwosystems.They nolongerhavetotoggleoperationsbetweentwoseparatescreens.Also,theagentsgetallthe customerinformationduringthecallitself.Theintegrationofbothtoolsintoasinglesystemwill helptoincreaseagentproductivitymultifoldtimes.

Enhanced accuracy and efficiency

Manytimes,agentsdonothaveallthecustomerinformationthattheywant.Thisisbecausethey takealotoftimetolookupfortheinformationthattheyneed.WithVICIDialZohoIntegration,they willhavealltheinformationattheirfingertipswithouttheneedtoswitchsystems.

Boost in business

TheVICIDialZohoIntegrationempowersenterprisesforbettercallhandling,enhanced productivityandaccuracy,improvedKPIs,andmanyotherbenefits.Allthisleadstoanincreasein salesandbusiness.

TheVICIDialZohoIntegrationcanbecomeamorepowerfulsolutionforbusinesses.Itempowers operationstobequick,efficient,accurateandstreamlined.

ACInfoSoft,aleadingVoIPcompanyofferscallcenterCRMintegrationforalldifferenttypesofcall centersolutionsandCRMsolutions,includingVICIDialZohoIntegration.Formoredetails,visit https://www.acinfosoft.com/call-center-crm-integration/