Avenues for Advice
Buses
Below is a checklist of reasons you might have for seeking advice, sharing an opinion, or making a complaint. In each case, the person whom you should see in the first instance is given in the first contact column. Enquiries
First contact
Further enquiries
Enquiries about course content in a subject
Subject teacher
Homeroom Teacher / Advisor
Questions about marks/ assessments given
Subject teacher
Homeroom Teacher / Advisor
Advice about a particular subject
Subject teacher
Homeroom Teacher / Advisor
Advice about future subject selection and career pathway
Homeroom Teacher / Advisor
University Guidance Counselor / Principal / Vice-Principal - Primary
Complaints about unfair treatment by another student or member of staff
Homeroom Teacher / Advisor
Principal / Vice-Principal Primary
Complaints about marks/ assessments given (after discussion first with subject teacher)
Homeroom Teacher / Advisor
Principal / Vice-Principal Primary
Complaints about teachers
Homeroom Teacher / Advisor
Principal / Vice-Principal Primary
Problems with overloading of work in several subjects
Subject Teacher
Homeroom Teacher / Advisor
Personal problems
Homeroom Teacher / Advisor
Principal / Vice Principal Primary
Delivery of absence notes, etc.
Homeroom Teacher / Advisor
Approval for outside appointment
Homeroom Teacher / Advisor
Requests for leave
Principal / Vice-Principal - Primary
Attendance Officer – Student Support Services
If you are not satisfied that a complaint has been resolved effectively then you may choose to meet with the Principal / Vice-Principal - Primary.
10 | ACG JKT
ACG School Jakarta provides a bus service to cater for students. The School provides vans fitted with seatbelts and our drivers have been trained in first aid, safety and emergency procedures. The school bus service is available for round trip or one-way transport. Upon receiving school bus applications, every effort will be made to accommodate families. Bus routes are set at the beginning of the year, and adjustments are made as necessary. Although our bus service is not a door-to-door service, we will consider additional pick-up and drop-off locations based on availability. All school buses are equipped with a driver and chaperone. Any change to your home address or pick-up/drop-off locations need to be communicated to the School in writing at least one month before the change is to take effect. For the safety of all the students, we ask that parents do not call the drivers while they are on the road. Please send a text and the driver can respond at an appropriate time. The driver is only able to wait 3 minutes for morning pick-up, in order to arrive at school. The School does not allow unauthorised students to ride the school bus. For any inquiries about the school bus service, please contact Student Services at acgjkt@acgedu.com or stop by the front desk in the lobby.
Change to Pick-Up and Drop-Off Services for a Given Day Parents occasionally need to make one-off change to the pick-up or drop-off services for a given day, making other arrangements for their child to be taken to or picked up from school. For a change in dropoff, contact Student Services before 9.00 am on the day the change will be required. For a change in pickup, please contact Student Services by 3.00 pm the day before the change will be required. This will give sufficient time to notify class teachers, drivers and chaperones of the change.
Student Conduct on Buses While on the school bus, the School expects students to exhibit the same respectful and responsible behaviour as they would at school. Additionally, a few rules to follow include: •
All students must wear a seatbelt while on the bus
•
Students need to speak in a quiet voice
•
Students need to keep their hands to themselves
•
Students need to respect the driver and chaperone
•
Personal items should remain in the students’ backpacks
The School will contact parents if students exhibit inappropriate behaviour on the bus. Following a thorough investigation, the School may decide to suspend school bus services, resulting in fees not being refunded.