12 \\ ARMAGH CITY, BANBRIDGE & CRAIGAVON BOROUGH COUNCIL
How will we measure progress? • • • • •
Customer satisfaction levels, identified through surveys and monitoring of feedback to establish baseline information. The number of services available on-line. The number of on-line business/service transactions. The number of people engaged through the digital platform. The number of front line staff trained in customer care.
What improvement can residents, businesses or visitors expect? As a result of our actions it is hoped that all external and internal customers including residents, businesses, and visitors will have: • Improved customer experiences and satisfaction with the services they receive. • Improved availability of up to date, clear and accessible information about Council services. • Increased availability of on-line services.
Performance Improvement Aspects:
Strategic Effectiveness, Service Availability, Service Quality, Fairness, Sustainability, Efficiency, Innovation.
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