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OPERATIONS PLAN plan. execute. monitor.

2013–2015 Goals and Objectives


Foreword This Operations Plan is a working document intended to provide clear focus to our operations team and other departments whose support and efforts are essential in meeting our targets. This year you will see we have identified areas of strategic focus around three Key Result Areas: Safety, People and Service. The goals as identified and objectives that support each goal all contribute to added value for our customers, employees and the Company. They are also clearly linked to our Company’s vision, objectives and values. Rudy Kellar Vice President Operations

OPERATIONS PLAN 2013–2015

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Table of contents


Table of Contents 1

5.3

The Operations Plan.................................................. 1

2 Safety.............................................................................. 7 3 People........................................................................... 27 4 Service.......................................................................... 49 5

Goals Grouped by Theme........................................ 81 5.1 Safety Themes............................................................... 83 5.1.1 Business Resumption Planning......................... 83 5.1.2 Enhancing Safety............................................... 83 5.1.2 Enhancing Safety............................................... 84 5.1.3 NOSS................................................................. 84 5.1.4 Operating Irregularities (OI)............................... 85 5.1.5 Safety Based Training........................................ 85 5.1.6 Safety Information.............................................. 86 5.1.7 Safety Management System............................. 86 5.2 People Themes.............................................................. 87 5.2.1 ATS Proficiency Program................................... 87 5.2.2 Communications................................................ 87 5.2.3 Employee Competencies.................................. 88 5.2.4 Physical Workplace........................................... 88 5.2.5 Staffing............................................................... 89

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5.2.6 Team Supervisors.............................................. 89 5.2.7 Training.............................................................. 89 5.2.7 Training.............................................................. 90 5.2.8 Working Environment........................................ 90 5.2.8 Working Environment........................................ 91 Service Themes.............................................................. 91 5.3.1 Airspace............................................................. 91 5.3.2 ATCoach............................................................ 91 5.3.3 Automated RAAS............................................... 92 5.3.4 Console Replacement....................................... 92 5.3.5 Communications................................................ 92 5.3.6 Customer Service.............................................. 93 5.3.7 Digital AIM.......................................................... 94 5.3.8 Electronic Strips................................................. 94 5.3.9 Environmental.................................................... 94 5.3.10 Implementing Technology................................. 95 5.3.11 NOTAM............................................................... 96 5.3.12 Surveillance....................................................... 96 5.3.13 Weather Services............................................... 96

Glossary of Acronyms........................................... 97

OPERATIONS PLAN 2013–2015

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1 OPERATIONS 1 The Operations Plan STRATEGIC PLANNING

OPERATIONS PLANNING


1

The Operations Plan

The contents of the Operations Plan have been developed from the detailed tactical planning throughout all levels of the Operations Group. Documentation of this tactical planning is contained in the action items found in the Flight Information Regions and Departmental Business Plans. Business Plans also provide status reports on all goals and objectives. The Operations Plan is structured in four sections. The first addresses the planning process and the Plan structure and the remaining three sections contain information for each of the Key Result Areas (KRAs) of Safety, People, and Service. For each area of strategic focus stretch goals along with accompanying objectives with defined accountabilities and timelines are identified. In Appendix A, the information contained in the three KRA sections is also grouped into themes providing a cross reference to all initiatives for a particular theme of interest (i.e. enhancing surveillance). For accountability, goals and objectives are numbered using the following protocol: Responsible Manager(space)KRA(period)Goal(period)Objective Example

WG Se.4.15

Responsible Manager Legend: OS Director Operational Support SI Director ATS System Integration SMP&A Manager Safety Management Planning and Analysis EI&SM  Manager ATS Evaluations, Investigations and System Monitoring SD AVP Service Delivery VR GM FIR Vancouver EG GM FIR Edmonton WG GM FIR Winnipeg YZ GM FIR Toronto

UL QM QX AIS&FO OA OT

GM FIR Montreal GM FIR Moncton GMFIR Gander Director AIS and Flight Operations Director Operational Analysis Director Operational Training

The Key Result Area Legend: S = Safety P = People Se = Service OPERATIONS PLAN 2013–2015

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Achieve corporate safety goals and objectives

OPERATIONS PLAN 2013–2015

Operations Planning The Operations Group contributes to the Company’s strategic mission and overarching objectives through the identification of Areas of Strategic Focus with associated goals and objectives that are related to Key Result Areas. Areas of Strategic Focus identify our areas of focus for the next two to four years. Key Result Areas (KRAs), are areas where the Operations Group must direct its attention to achieve results. They will be in either Safety, People or Service. Key Performance Indicators (KPIs) provide a means to measure performance within specific or applicable KRAs. The Operations Group has identified Areas of Strategic Focus and KPIs for each KRA as depicted in the table below:

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Operations Plan Organization Areas of Strategic Focus Achieve corporate safety goals and objectives.

Key Result Area Safety

PETE factors; Loss of separation; Operational Irregularities (OIs); Trend analysis; Normal Operations Safety Survey (NOSS) analysis; ARGUS Reports; Integrity levels (error rate); Transport Canada audit findings; Non ATS events; Severity measurement of events; Unit evaluations; Operations Safety Investigations (OSIs);

People

Duration; Success rate (input/output); Union/ management relationships; Management /employee relationships; Company engagement level; Workplace climate data; Code of Conduct data; Succession planning (Career development, MDA and Lead Program);

Service

Matching demand with capacity; Cost of service delivery; Operational Performance Reports; Delay reporting; Restrictions; Customer feedback; Rates/fees; Use of website (AWWS); Volume of movements; Automatic call distribution measuring; Environmental impact; Productivity improvement; Sales of Technology (NAV CANADA value added from revenue); Integration/ implementation on time and cost accuracy; Customer recognized value; Post Project Implementation Review (PPIR); Human factor trend analysis; Operational System Strategic Integration (OSSI) process;

Increase the efficiency and effectiveness of the Safety Management System. Expand the sharing of safety information. Expand the organizational knowledge to reduce risk within operations. Continue to build a productive and fulfilling work environment. Ensure optimal resource development and allocation. Improve the learning experience in ATS training. Effectively advance the leadership culture. Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers. Advance the use of data link communications. Contribute to the reduction of ANS customer’s environmental impact. Transition to an integrated and enhanced CNS/ATM environment. Implement leading digital aeronautical information management principles. Advance PBN with the implementation of RNP and regional GNSS procedures. Achieve corporate safety goals and objectives

Key Performance Indicators

OPERATIONS PLAN 2013–2015

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OPERATIONS PLAN 2013–2015

Corporate Planning Relationships A depiction of corporate planning relationships is contained below. Vision To be the world’s most respected ANS

Corporate Safety Plan

Mission

Customer Stakeholder Consultations

To facilitate the safe movement of aircraft efficiently and cost effectively through the provision of air navigation services on a long-term sustainable basis. Overarching Objectives

• Maintaining a safety record in the top decile of major Air Navigation Service •

• • • • Safety

Providers (ANSPs) worldwide; Maintaining ANS customer service charges, on average, in the bottom quartile (lowest charges) of major ANSPs worldwide by ensuring that the growth in costs of providing air navigation services does not exceed the growth in revenues, thereby resulting in a decline in customer service charges over the long term; Implementing and maintaining a modern, cost-efficient ANS technology platform in the top quartile of major ANSPs worldwide; Providing value to our customers by assisting in improving operational efficiency through innovative uses of technology and delivery of service, domestically and internationally; and Creating a productive and fulfilling workplace environment which places NAV CANADA amongst the best employers in Canada, and; Identifying and, where feasible, introducing measurable benefits which contribute to the reduction of the environmental footprint of the aviation industry.

Queries on this document or on the overall strategic direction should be referred to the Vice-President of Operations.

Operations Plan

FIR and Departmental Business Plan

ANS Plan

1. Ops Support 2. System Integration 3. Safety Management 4. ATS Evaluations 5. Service Delivery 6. Vancouver 7. Edmonton 8. Winnipeg 9. Toronto 10. Montreal 11. Moncton 12. Gander 13. AIS & FO 14. Ops Analysis 15. Ops Training

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1 OPERATIONS 2 Safety STRATEGIC PLANNING

OPERATIONS PLANNING


2 Safety 2 Successes On June 21, 2012, we received notice from Transport Canada that NAV CANADA had successfully implemented a Safety Management System (SMS) in accordance with Canadian Aviation Regulations. This was a challenging four-phase certification process conducted by Transport Canada, our safety regulator, to confirm that our SMS meets the regulatory requirements introduced in 2008. It included more than 500 interviews with a wide cross-section of senior management, line mangers, supervisors and front-line staff. The achievement of this significant milestone is a tribute to the tremendous effort put forth by all employees across NAV CANADA. Within Operations, the strength of our SMS policies, procedures and safety culture will continue to evolve as a result of our dedication and commitment to safety.

Looking Ahead: Areas of Strategic Focus

• Achieve corporate safety goals and objectives; • Increase the efficiency and effectiveness of the Safety Management System;

• Expand the sharing of safety information; and • Expand the organizational knowledge to reduce risk within operations.

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

2.1 Goals and Objectives Strategic Focus:

Achieve corporate safety goals and objectives. S.1 Corporate Safety Goal 1 T  o identify, analyze and implement safety management assurance processes and outcome measures that support the identification and reduction of operational safety risk. – Aug 14

{

OS S.1.1 SMP&A S.1.1 SD S.1.1 OT S.1.1

Assigned to multiple managers

To implement safety management process measures and outcome measures. – Aug 13

Corporate Safety Objective 2

{

SMP&A S.1.2 VR S.1.2 YZ S.1.2

Assigned to multiple managers

To continue the regular assessments of NAV CANADA’s Safety Management System. – Aug 13

Corporate Safety Objective 3

{

OS S.1.3 SMP&A S.1.3 SD S.1.3 OA S.1.3

Assigned to multiple managers

To implement the framework enabling managers to identify and quantify human and financial resources required to plan and support ongoing safety management activities. – Aug 13

Corporate Safety Objective 1

Achieve corporate safety goals and objectives

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SAFETY S.2 Corporate Safety Goal 2 T  o enhance the Safety Management Training Program through the advancement of training, SMS guidance materials and information sharing capabilities. – Aug 14 Corporate Safety Objective 4

Corporate Safety Objective 5

{

OS S.2.4 SMP&A S.2.4 OT S.2.4

Assigned to multiple managers

To, based on the corporate Training Needs Assessment and review, design, develop and update required safety management training courses and associated material. – Aug 13

{

OS S.2.5 SMP&A S.2.5

Assigned to multiple managers

To implement strategies for the internal sharing of safety management information to meet user needs. – Aug 13

S.3 Corporate Safety Goal 3 To support the integration of safety data into NAV CANADA’s SMS. – Aug 14 Corporate Safety Objective 6

{

OS S.3.6 SD S.3.6 OA S.3.6

Achieve corporate safety goals and objectives

Assigned to multiple managers

To initiate solution phase for the new Hazard Tracking System. – Aug 13

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

Strategic Focus:

Increase the efficiency and effectiveness of the Safety Management System. Goal OS S.4 Enhance the integration of PETE mitigations across operational and Head Office units. – Aug 14 Objectives OS S.4.1 SI S.2.1 SMP&A S.2.1 OT S.3.1 EI&SM S.1

Assigned to multiple managers

To create a process by which the responsibility for PETE mitigations is expanded beyond the unit to include Operational Training, Standards and Procedures and ATS Systems Integration. – Aug 14

OS S.4.2 EI&SM S.1.2

Assigned to multiple managers

To conduct monthly meetings with Operational Training, Standards and Procedures and ATS Systems Integration to validate PETE responses and enhance where appropriate. – Aug 14

OS S.4.4 Develop process to share PETE mitigation data to Safety Supervisors. – Aug 14 EI&SM S.1.4 To amend the Routine Unit Evaluation process to include evaluating and reporting on the effectiveness of PETE mitigations implemented since the past Routine Unit Evaluation. – Aug 14 Goal SMP&A S.3 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 13 Objectives SMP&A S.3.5 To continue efforts to share safety information with customers (MOAs, RI database, AOR follow-up). – Aug 13

Increase the efficiency and effectiveness of the Safety Management System

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SAFETY Goal SMP&A S.10 Develop products to guide pilots and operators in the use of Aviation phraseology. – Aug 15 Objectives SMP&A S.10.1 To conduct a user needs assessment from the pilot community; develop plan for types of products and framework. – Aug 13 SMP&A S.10.2 To leverage the MANOPS re-engineering project to identify ATS phraseology by phase of flight, and document required pilot phraseology. Produce book phraseology. – Aug 14 SMP&A S.10.3 To develop other products for pilot phraseology, depending on commercial viability. – Aug 15 Goal SMP&A S.12 Strengthen HIRA mitigation follow-up processes. – Aug 14 Objectives SMP&A S.12.1 To make step 16 “Monitoring” mandatory. The manager responsible for the HIRA will be required to ensure Step 16 is completed. To implement this change, we will coordinate with Engineering and Technical Operations to update the procedures documentation in the relevant manuals and the HIRA course training material. – Aug 14 SMP&A S.12.2 To, upon submission to the shared drive, expand current QA activities to include check for completion of Step 16. – Aug 14 Goal EI&SM S.2 Review the effectiveness of identified mitigations during Unit evaluations. – Aug 14 Objectives EI&SM S.2.1 To establish a process for HIRA mitigations to be reviewed during the Unit Evaluation Process. – Aug 14 Goal EG S.4 In support of the objectives of the NAV CANADA Safety Management System, administer 3 proactive safety objectives within the FIR. – Aug 13 Objectives EG S.4.3 To implement a quality control program consistent with the new evaluation process at all sites. – Aug 13 EG S.4.4 To conduct local refresher training for FIC/FSS/ATC Staff within the unit on an annual basis. – Jan 15 EG S.4.8 To relocate evacuation sites at Inuvik and Yellowknife. – Aug 13 EG S.4.11 To enhance the ATS Proficiency Program. – Aug 13 EG S.4.12 To test emergency preparedness at each site to ensure feasibility of Evacuation Site, Evacuation Procedures and Business Resumption Procedures. – Aug 13 Increase the efficiency and effectiveness of the Safety Management System

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

EG S.4.13 To sit as FIR member of SMSOCT. – Aug 13 EG S.4.14 To develop and implement mitigation strategies to reduce the number of OI’s in the FIR. – Aug 13 Goal EG S.9 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 15 Objectives EG S.9.1 To conduct HIRA’s and the mandated follow-ups within the established timelines. – Aug 15 EG S.9.2 To develop and implement a process that provides feedback from “Safety Information” shared with customers to operational staff. – Aug 13 Goal

WG S.1 Comply with new Safety Management System Regulations. – Aug 15 Objectives WG S.1.1 To adhere to Phases 3 and 4 of the Safety Management System Canadian Aviation Regulations. – Aug 15 WG S.1.2 To annually identify and implement measurable actions that will improve adherence to the consistent application of approved standards and procedures, professional communications and full-time attentive flight monitoring and flight information services at all sites. – Aug 14

Goal WG S.2 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System in the WG FIR. – Aug 14 Objectives  WG S.2.1 To improve the understanding of NAV CANADA’s SMS by communicating the role that management and staff play in relation to NAV CANADA’s SMS. – Aug 14 WG S.2.3 To continue to educate all staff about the SMS program at a local level and ensure tracking of activities. – Aug 13  WG S.2.5 To conduct Normal Operations Safety Surveys at Winnipeg ACC, FIC, and 5 control towers in the Winnipeg FIR. – Mar 13

Increase the efficiency and effectiveness of the Safety Management System

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SAFETY Goal AIS&FO S.5 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 15 Objectives AIS&FO S.5.1 To continue to educate AIS Staff on HIRA facilitation and AIS Safety Management Activities. – Jul 13 AIS&FO S.5.4 To improve the quality of the aeronautical products. – Jun 14 Goal AIS&FO S.8 Continue to work with ATS to ensure a proper understanding of ILS flight inspection procedures and to get all RADAR displays outfitted with ARC Tracks for every ILS in the country. – Aug 13 Objectives AIS&FO S.8.3 To advance ATS understanding of ILS flight inspection procedures. – Aug 13 AIS&FO S.8.4 To complete the incorporation of ARC Tracks on ATC situation displays for all ILS. – Aug 13 Goal AIS&FO S.11 Reduce Flight Time on VHF airway inspection. – Aug 15 Objectives AIS&FO S.11.1 To have each FIR review its airways structure to determine which VHF airways can be converted to RNAV Airways. – Aug 15 AIS&FO S.11.2 To have AIS implement the FIR requested changes. – Aug 15 AIS&FO S.11.3 To remove the airways converted from VHF to RNAV from the flight inspection list. – Aug 15

Increase the efficiency and effectiveness of the Safety Management System

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

Strategic Focus:

Expand the sharing of safety information. Goal OS S.5 Record, summarize, report and maintain required data utilized as part of the SMS activities for monitoring, managing and mitigating events impacting levels of risk associated to aircraft separation standards. – Aug 13 Objectives OS S.5.1 SD S.8.1

Assigned to multiple managers

To extend the monitoring and reporting capabilities of NAT DEMA (North Atlantic Deviation and Error Monitoring Application) to accommodate and meet the ongoing safety reporting requirements identified by the ICAO NAT Groups. – Aug 13

OS S.5.3 SD S.8.3

Assigned to multiple managers

To centralize the data compilation features of the RVSM application; utilized in the preparation of level of risk reporting to the North American RMA (Regional Monitoring Agency), into NAV CANADA’s common corporation environment. – Dec 13

OS S.5.4 SD S.8.4

Assigned to multiple managers

To develop the Functional Compliance Monitoring Data Base (FCM dB) to maintain, manage and produce the aircraft ADS-B eligibility list utilized by our corporate systems for identifying aircraft eligible for Canadian ADS-B services. – Dec 12

OS S.5.6 SD S.8.6

Assigned to multiple managers

To develop and launch I-DEMA (Iceland’s Deviations and Error Monitoring Application) for event reporting to ICAO’s CMA (Central Monitoring Agency) and directly feed information into NAT DEMA. – Aug 13

OS S.5.7 SD S.8.7

Assigned to multiple managers

To develop and launch UK-DEMA (UK’s Deviations and Error Monitoring Application) for event reporting to ICAO’s CMA (Central Monitoring Agency) and directly feed information into NAT DEMA. – Aug 13

OS S.5.8 SD S.8.8

Assigned to multiple managers

To extend the SPR (Safety Performance Report) capabilities of NAT DEMA (North Atlantic Deviations and Error Monitoring Application) to a regional state level reporting to meet the requirements identified by the ICAO NAT Groups. – Aug 13

Expand the sharing of safety information

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SAFETY Goal SMP&A S.5 Modernize international safety measuring criteria. – Dec 12 Objectives SMP&A S.5.1 To develop paper on Target Level of Safety to be presented at the fall 2012 NAT meetings. – Dec 12 Goal SMP&A S.7 Implement the new Similar Sounding Identification Reporting process. – Aug 13 Objectives  SMP&A S.7.2 To explore approaches for mitigating the problem of Similar Sounding call signs and civil registration numbers that do not require additional reporting from the units. – Aug 13 Goal SMP&A S.13 Provide Operational managers and employees with knowledge and tools to manage fatigue. – Aug 15 Objectives  SMP&A S.13.1 To provide an overview of the Fatigue Management Program and what the regulator is expecting with regards to fatigue management at the Site and Shift Manager courses. – Aug 15 SMP&A S.13.2 To conduct a scheduled analysis of OSIs where fatigue was a PETE. – Aug 15 SMP&A S.13.3 To develop with Human Resources, a tool to self-assess level of fatigue and mitigation strategies. – Aug 15 Goal YZ S.4 Involve customers and stakeholders to identify and implement operational safety improvements. – Aug 15 Objectives YZ S.4.2 To gather and share SMS information, statistics and initiatives with customers. – Aug 15 YZ S.4.6 To implement and comply with SMS regulations – Aug 15 Goal UL S.11 Obtain input from operational personnel on level of risk of top OSI PETE factors and unit deficiencies. – Aug 13 Objectives UL S.11.1 To introduce semi-annual conference call with operational supervisors and safety representatives. – Aug 13

Expand the sharing of safety information

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

Goal UL S.13 Ensure ACC operational staff is aware of adjacent unit’s evacuation plans and that the UL ACC Business Resumption Plan is updated. – Aug 13 Objectives UL S.13.1 To inform ACC controllers of adjacent unit’s evacuation plans. – Aug 13 UL S.13.2 To update the evacuation and business resumption plans for ACC and Dorval Tower (including DSC activities). – Dec 12 Goal QX S.6 Utilize operations teams to continually evaluate processes and procedures for continuous improvement. – Aug 15 Objectives  QX S.6.1 To convene periodic operations team meetings in each ACC specialty to review standard operating procedures for safety risks and potential areas of improvement. – Aug 15 Goal QX S.10 Utilize the Gander ACC Safety Committee, as a vehicle to change safety-related data and knowledge, coordinate and plan safety-management activities and examine feedback on issues relating to safety performance. – Aug 15 Objectives QX S.10.2 To create and disseminate a Gander ACC Safety newsletter. – Aug 15  QX S.10.3 To create and implement an “issue sheet” based method of identifying and addressing specialty based operational safety concerns utilizing the ACC Safety Committee. – Dec 12

Expand the sharing of safety information

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SAFETY Strategic Focus:

Expand the organizational knowledge to reduce risk within operations. Goal SMP&A S.9 Support NOSS activities in the FIRs. – Aug 14 Objectives  SMP&A S.9.4 To establish protocol for National Coordination of the NOSS program and working with the units where a NOSS is being undertaken. – Aug 14 Goal SMP&A S.11 Implement the Red Flag Webinar Program in various ATS environments The program is designed to support an integrated and proactive approach to defining and mitigating safety issues at Towers, Flight Service Stations and FICs. – Aug 13 Objectives SMP&A S.11.1 To communicate national safety concerns relevant to specific types of operation. – Aug 13 SMP&A S.11.2 To provide a forum to units to share best practises to mitigate the identified topics. – Aug 13 Goal VR S.2 Develop and implement TRUCE Package (Training for Unusual Circumstances and Emergencies) for controllers and specialists. – Aug 13 Objectives VR S.2.3 To deliver TRUCE training to ACC specialties and Sites as required. – Aug 13 Goal VR S.3 Revise core Business Plans. – Aug 14 Objectives VR S.3.1 To revise Business Resumption Plans. – Aug 13 VR S.3.2 To revise Operation Plans for Airport Operations sites and ACC Specialties. – Aug 14 VR S.3.3 To revise Operation Manuals for all Airport sites and ACC Specialties. – Aug 14

Expand the organizational knowledge to reduce risk within operations

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

Goal EG S.8 Develop and implement operating irregularity (OI) reduction strategy processes. – Aug 13 Objectives EG S.8.1 To identify the top 3 contributing factors to OIs by ACC (Specialty), Tower, FSS and FIC. – Apr 13  EG S.8.2 To implement specific mitigation strategies for the identified top 3 contributing factors to OIs by ACC (Specialty), Tower, FSS and FIC. – Aug 13 Goal EG S.10 Develop and implement strategies to improve the Quality Assurance Program within the FIR. – Aug 13 Objectives EG S.10.1 To develop and implement specialty / site / position specific checklists. – Aug 13 EG S.10.2 To standardize and enhance the Proficiency Maintenance Program within the unit. – Aug 13  EG S.10.3 To develop and implement a QA processes document (schedule, process description, checklists, and completion log) for Calgary Tower. – Nov 12 Goal EG S.11 Continue follow-up actions to Normal Operations Safety Survey (NOSS) report. – Aug 13 Objectives EG S.11.1 To, have ACC Operations Committee review NOSS Report and develop list of items to be actioned. – Apr 13 EG S.11.2 To list the action items and mitigations to be communicated to operational personnel. – Dec 12 EG S.11.3 To have all NOSS Report action items addressed or mitigated. – Aug 13 Goal WG S.3 Develop and implement measurable action items as part of a local awareness, training and follow-up strategy designed to reduce ACC OIs. – Dec 13 Objectives  WG S.3.2 To actively promote the inclusion and discussion of a mandatory agenda item to review OI GEM and PETE factors from applicable OSI reports. – Aug 15

Expand the organizational knowledge to reduce risk within operations

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SAFETY Goal WG S.4 Develop and implement measurable action items as part of an FIR awareness, training and follow-up strategy designed to reduce Airport Operations OIs. – Dec 12 Objectives  WG S.4.1 To ensure all AO TS meetings include a mandatory agenda item to include and discuss applicable OI GEMS and PETE factors for potential impact on operations. – Dec 12 WG S.4.2 To create a locally developed system for FIR AOS’s to track trend information related to AO OIs. – Jul 13 WG S.4.3 To explore options related to the creation of an FIR WIKI technology to share best practices related to proficiency and OI related trend analysis. – Jul 13 Goal WG S.5 Review, and amend if required, Business Resumption Plans for all units. – Aug 15 Objectives WG S.5.1 To review, and amend if required, Business Resumption Plans for all units. – Aug 15 Goal WG S.6 Develop a recurrent training framework that encompasses current training elements into a cohesive safety based yearly program. – Sep 12 Objectives  WG S.6.1 To provide annual local recurrent training as required based upon operational need within each specialty/unit. – Aug 14 WG S.6.2 To develop management led local recurrent modules for inclusion in annual Recurrent Training program. – Dec 12 Goal YZ S.1 Implement processes which enhance safety within Operations in the YYZ FIR. – Aug 15 Objectives  YZ S.1.1 To establish the process for including safety briefings in all Supervisor/Procedure Committee meetings to provide updates on local and national safety issues. – Aug 15 YZ S.1.4 To develop and implement a QA program that focuses on Functional Goal #1. – Aug 15 YZ S.1.5 To conduct NOSS in YYZ ACC. – Aug 13  YZ S.1.6 To maintain an active and engaged Procedures Committee to develop/change Operational Procedures to improve the safe and efficient handling of traffic within the YYZ FIR. – Aug 15

Expand the organizational knowledge to reduce risk within operations

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

YZ S.1.7 To support the delegation of the OSI Level 1 investigations to the ACC Shift Managers from National Office. – Aug 13 YZ S.1.8 To review and update Emergency Checklists, Emergency Procedures and Business Resumption Plans. – Aug 13 YZ S.1.9 To prepare for FIR OSQ Safety Audit. – Aug 13

Goal YZ S.2 Incorporate the use of new and existing technology in the Toronto FIR Safety initiatives. – Aug 15 Objectives YZ S.2.1 To use RADS files and playback tools such as CSiT, WARP and DVL during SMS activities. – Aug 15 YZ S.2.2 To implement EXCDS 6 to support ASDE rehost to increase situational awareness. – Aug 13 YZ S.2.3 To support an initiative to introduce MLAT in Timmins to increase situational awareness. – Aug 13 YZ S.2.4 To integrate the A/SMGCS project into Toronto Tower to reduce the possibility of human error. – Aug 13 YZ S.2.6 To facilitate NOTAM distribution directly to the operations floor. – Aug 13 YZ S.2.7 To incorporate Electronic Flight Strips into the Operation. To reduce the possibility of human error. – Aug 13 YZ S.2.8 To implement a technological solution to reduce hotline communications between the Airports Specialty and CYTZ. – Aug 13 Goal YZ S.3 Maintain and improve Safety Awareness through communication and training in an effort to reduce OIs. – Aug 15 Objectives YZ S.3.1 To establish a process to effectively track OI occurrences for trend and causal factors meetings. – Aug 15 YZ S.3.2 To include OI debriefings in all Supervisor/Procedure Committee meetings. – Aug 15 YZ S.3.3 To use different medium throughout the year to promote safety messages. – Aug 15 YZ S.3.4 To implement initiatives to support adherence to Functional Goal #1. – Aug 15 YZ S.3.5 To appoint and maintain a functional Safety Team. – Aug 15 Goal UL S.15 Review Montreal FIR’s recurrent training program. – Aug 13 Objectives UL S.15.1 To review the possibility of introducing ad-hoc CAATS failure simulation in the ACC. – Aug 13 UL S.15.2 To assess the possibility of using a simulator for TRUCE (Training for Unusual Circumstances and Emergencies) at the ACC. – Aug 13

Expand the organizational knowledge to reduce risk within operations

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SAFETY

UL S.15.3 To continue local recurrent training between the Capitals Specialty and Ottawa Towers on a rotational basis. – Aug 13 UL S.15.4 To continue local recurrent training between the Terminal Specialty and the Dorval Tower. – Aug 13 UL S.15.5 To assess the possibility of involving an airline pilot in local recurrent training. – Aug 13 UL S.15.6 To assess the possibility of using videos to introduce various aviation aspects (e.g. Tower, ACC, FIC, FSS), airport operations (snow removal, CRFI readings, bird hazard control), and aircraft operations (use of FMS, checks before departure, phases of flight according to the unit’s requirements. – Aug 13 UL S.15.7 To incorporate a module on Satellite outages in the refresher training of affected specialties. – May 13

Goal UL S.16 Conduct Normal Operations Safety Survey (NOSS) in select locations within the FIR. – Aug 13 Objectives UL S.16.2 To conduct a NOSS at Montreal ACC. – Aug 13 UL S.16.3 To study the possibility of conducting NOSS in Ottawa, Quebec and Dorval control towers and Quebec FIC. – Aug 13 Goal UL S.17 Identify factors that may cause OIs in order to prevent them. – Aug 13 Objectives UL S.17.5 To, on trial basis, introduce an improved Quality Assurance process in every unit in the Montreal FIR. – Aug 13 Goal UL S.18 Expand the activities of the safety coordinators within the Montreal FIR. – Aug 13 Objectives UL S.18.1 To include all units in the safety coordinator’s activities. – Aug 13 UL S.18.2 To follow-up on the phraseology blitz with participation of the customers’ safety officers. – Aug 13 Goal QM S.2 Conduct safety review when implementing new technologies and procedures. – Apr 13 Objectives QM S.2.2 To conduct local HIRA regarding implementation of stripless environment in Moncton ACC specialities. – Aug 13 Goal QM S.5 Implement NOSS and conduct NOSS trials at specified sites. – Sep 12 Objectives QM S.5.6 To conduct NOSS Survey at QM ACC, Analyse results and Implement recommendations as required. – Nov 12 Expand the organizational knowledge to reduce risk within operations

OPERATIONS PLAN 2013–2015

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SAFETY

OPERATIONS PLAN 2013–2015

Goal QM S.7 Conduct an in depth review of Proficiency Maintenance Activities. – Sep 12 Objectives QM S.7.3 To consider changes based on the review. – Sep 12 Goal QM S.8 Develop a framework of process’ and staff participation that enhances the Moncton ACC SMS. – Dec 13 Objectives QM S.8.1 To develop an SMS follow-up process. – Aug 13 QM S.8.2 To develop a unit investigation protocol and process. – Dec 12 QM S.8.3 To establish an SMS oversight committee. – Dec 13 Goal QM S.9 Review and update Low Level Team Supervisor Portfolios and Roles and Responsibilities. – Nov 12 Objectives QM S.9.4 To review and implement the new Rolls and Responsibilities document. – Nov 12 Goal QX S.2 Conduct safety review when implementing new technologies and procedures. – Apr 13 Objectives QX S.2.2 To conduct local HIRA regarding implementation of Electronic Flight Strips (EFS) in Gander ACC Domestic specialities. – Aug 13 Goal QX S.3 Develop a recurrent training framework that encompasses current training elements into a cohesive safety based yearly program. – Aug 15 Objectives QX S.3.1 To develop standardized training guidelines including classroom and simulation timeframes for TRUCE (Training for Unusual Circumstances and Emergencies). – Aug 13 QX S.3.2 To conduct annual unit specific Trend Analysis and develop material for use in instructor-led Recurrent training. – Aug 15 QX S.3.3 To provide yearly recurrent training as required based upon operational need within each specialty/unit. – Aug 15

Expand the organizational knowledge to reduce risk within operations

24


SAFETY Goal QX S.4 Update backup mode procedures for selected systems. – Aug 13 Objectives QX S.4.2 To assist in development and implementation of domestic strip printing system for use during CAATS failure. – Aug 13 Goal QX S.5 Implement NOSS and conduct NOSS trials at specified sites. – Aug 13 Objectives QX S.5.1 To conduct NOSS Survey at Gander Tower, analyze results, and implement recommendations as required. – Aug 13 QX S.5.2 To conduct NOSS Survey at St. John’s Tower, analyze results, and implement recommendations as required. – Aug 13 QX S.5.3 To conduct NOSS survey at QX ACC, analyse results and implement recommendations as required. – Aug 13 Goal QX S.7 Develop a detailed plan for EXCDS roll out at remaining sites as required. – Oct 12 Objectives QX S.7.1 To implement EXCDS at Deer Lake and Wabush. – Oct 12 Goal QX S.8 Implement safety and service improvements in Gander FIRs Domestic and Oceanic based upon improved technology. – Dec 12 Objectives QX S.8.4 To implement ICAO recommendations to incorporate SATCOM for routine voice communications through IFSS. – Dec 12 Goal AIS&FO S.6 Establish and deploy business continuity planning measures. – Jun 13 Objectives AIS&FO S.6.1 To generate Business Continuity Plan (BCP). – Oct 12 AIS&FO S.6.2 To test an AIS BCP. – Oct 12

Expand the organizational knowledge to reduce risk within operations

OPERATIONS PLAN 2013–2015

25


OPERATIONS PLAN 2013–2015

Notes

26


1 OPERATIONS 3 People STRATEGIC PLANNING

OPERATIONS PLANNING


2 People 3 Successes Three years ago, the Operations group introduced a Team Supervisor Leadership Program with the goal of improving efficiency within our department, and ultimately throughout the Company. This initiative involves clarifying employee roles and responsibilities, a strong competencies development program and a relevant feedback mechanism. Through these initiatives Team Supervisors are provided with the key tools and strategies required to be effective leaders. The work of advancing the Team Supervisor Leadership Program will continue throughout the upcoming year. NAV CANADA’s Operations group is committed to ensuring respect for the language rights of its employees, customers, and all those with whom it does business by ensuring that English and French, the official languages of Canada, are appropriately used in its daily operations.

OPERATIONS PLAN 2013–2015

29


OPERATIONS PLAN 2013–2015

Bilingual air traffic services will continue to be provided pursuant to the Canadian Aviation Regulations and, where appropriate, enhanced bilingual services will continue to be provided as in the provision of bilingual weather briefing and related services to pilots flying in unilingual regions through our Flight Information Centres, and the availability of national bilingual weather information through the Aviation Weather Web Site. In fiscal 2012, the Company continued to prominently sponsor events such as Les Rendez-vous de la francophonie, and to build links with Official Languages Minority Communities and their representative organizations, such as the Francophone Cultural Center of Cornwall. To help build an environment of increasing respect and openness, in which employees feel comfortable using their official language of choice, NAV CANADA provides an Official Languages Portlet. This portlet contains useful information and practical tools, such as how to conduct a bilingual meeting; simple greetings in both English and in French that can be used on the telephone or in person; and how and when to access our Translation Services group.

Continued promotion of linguistic duality is planned for FY12/13 in several ways. Financial support will continue to be provided for cultural events and community organizations promoting second language learning and supporting the development of Anglophone and Francophone minority communities. Promotion of Air Traffic Services careers will continue through the use of bilingual advertising and proactive outreach mechanisms using social networking and web advertising.

Looking Ahead: Areas of Strategic Focus

• Continue to build a productive and fulfilling work environment; • Ensure optimal resource development and allocation; • Improve the learning experience in ATS training; and • Effectively advance the leadership culture.

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PEOPLE

3.1 People Goals and Objectives Strategic Focus:

Continue to build a productive and fulfilling work environment. Goal OS P.3 Enhance the profile and reputation of NAV CANADA as an employer of choice. – Dec 14 Objectives OS P.3.1 To draft a succession plan for the Technical Publications Unit. – Dec 14  OS P.3.2 To develop a strategy to promote NAV CANADA as an employer of choice at all applicable venues using multiple delivery platforms. – Aug 14 Goal OS P.6 Implement AVP Operational Support Department strategy sessions for the AVP Operational Support Department. – Aug 14 Objectives OS P.6.1 SI P.6.1

Assigned to multiple managers

To conduct periodic strategy sessions within Operational Support on key initiatives to ensure proper planning and participation of key stakeholders. – Aug 14

Goal OS P.7 Continue to promote the role of flight services at NAV CANADA. – Aug 14 Objectives OS P.7.1 To obtain feedback from union executives (Local 2245 CAW) on the Just Culture initiative. – Aug 14 Goal VR P.3 Promote employee engagement through effective communication, leadership and people practices. – Aug 14 Objectives VR P.3.2 To provide opportunities for employees to be involved in understanding the customer relationship. – Aug 13 VR P.3.8 To conduct a trial using social networking (Facebook) to improve communication in the ACC. – Aug 13 VR P.3.10 To have Shift Managers/Supervisors develop lists of project/tasks work for controllers to accomplish during periods of overlap and overstaffed situations. – Aug 14

Continue to build a productive and fulfilling work environment

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal VR P.4 Improve administrative processes through the use of technologies. – Aug 14 Objectives VR P.4.2 To investigate opportunities to use WiFi through out the ACC to support operations. – Aug 13 VR P.4.3 To develop and implement a process to manage data on yvrfp1. – Aug 13 Goal VR P.5 Establish understanding and accountability around organizational direction. – Aug 14 Objectives VR P.5.1 To build a cohesive Leadership Team. – Aug 14 VR P.5.2 Clarify and support processes to assist leaders in focusing their teams on overarching objectives. – Aug 14 Goal EG P.2 Establish and implement a process to foster and promote employee engagement within the FIR through effective communication, leadership and people practices. – Aug 14 Objectives  EG P.2.1 To increase the level of communication with employees and the Local Unions by implementing methods and processes. – Aug 14 EG P.2.2 To increase the involvement of employee participation at cross-functional employee events. – Aug 14 EG P.2.3 To improve employee engagement within the Edmonton FIR by 25% survey to survey. – Aug 14 EG P.2.9 To establish a procedure to solicit employees input for technological and procedural changes. – Aug 14 EG P.2.10 To participate in planning for the future of Edmonton City Centre Airport. – Aug 14 Goal EG P.3 Sponsor workplace improvements when required. – Aug 14 Objectives EG P.3.2 To develop a 3 year plan in consultation with Construction Services for implementing identified opportunities for improvements to the physical workplace. – Aug 14 EG P.3.3 To continue consultation and implementation of new Calgary Tower. – Aug 14 EG P.3.4 To continue consultation and implementation of new Edmonton International Tower. – Aug 14

Continue to build a productive and fulfilling work environment

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PEOPLE Goal EG P.7 Improve two-way communications between employees in the Edmonton ACC through the ACC Communications Committee. – Aug 14 Objectives EG P.7.1 To have the ACC Communications Committee meet regularly to ascertain objectives and action items. – Aug 14  EG P.7.2 To have the ACC Communications Committee solicit feedback from managers and employees to determine effectiveness. – Aug 14 Goal WG P.1 Continue to build and maintain union management relationships. – Aug 14 Objectives WG P.1.1 To conduct joint business awareness meetings with bargaining units. – Aug 14 WG P.1.3 To actively participate in planned union management activities to improve the local labour relations environment. – Aug 14 WG P.1.4 To conduct regional UMC involving all unions at least once per year in the Winnipeg FIR. – Mar 14 Goal WG P.2 Promote employee engagement through effective communication, leadership and people practices. – Aug 14 Objectives  WG P.2.2 To ensure the appropriate staffing levels are achieved with the implementation of new technologies, procedures and traffic volumes. – Aug 14 WG P.2.3 To increase the current level of employee/management engagement by 25% between surveys. – Aug 13 WG P.2.5 To develop, on request, personalized career development plans for all employees. – Aug 14 WG P.2.6 To review, revise and enhance current recognition programs within the Winnipeg FIR. – Mar 14 Goal WG P.4 Strengthen communication systems to enhance accountability. – Aug 14 Objectives WG P.4.1 To collaboratively improve scheduling practices without negatively impacting operational requirements. – Aug 14 WG P.4.2 To increase engagement through enhanced communication with employees at all levels. – Aug 13

Continue to build a productive and fulfilling work environment

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal YZ P.3 Continue to build and maintain employee management relationships. – Aug 15 Objectives YZ P.3.1 To increase the flow of information and enhance communication within the FIR. – Aug 15 YZ P.3.2 To continually develop the Toronto FIR Management Team and recruit candidates for succession planning. – Aug 15 YZ P.3.3 To create and maintain an Administrative Manual for employees. – Aug 13 Goal YZ P.4 Promote employee engagement through effective communication, leadership and people practises. – Aug 15 Objectives  YZ P.4.1 To provide opportunities for work environment improvements and support and encourage pride and ownership in the Toronto FIR workplace. – Aug 15 YZ P.4.2 To promote employee wellness and recognition through NAVCOH programs. – Aug 15  YZ P.4.5 To develop an Awards and Recognition Program to promote Safety, People and Customer Service within the YYZ FIR. – Dec 12 YZ P.4.6 To maintain a functioning Engagement Committee to plan, coordinate and promote initiatives to increase engagement within the FIR. – Jul 15 YZ P.4.7 To train, recruit and manage an effective Supervisor Leadership Group. – Aug 15 Goal UL P.13 Sponsor workplace improvements where required. – Aug 13 Objectives UL P.13.5 To finalise and submit school infrastructure proposed changes. – Aug 13 UL P.13.6 To submit a project to keep the 8 training positions now available as part of the ATCoach project. – Aug 13 UL P.13.7 To review EXCDS requirements in every position of the IFR simulator. – Aug 13 Goal UL P.16 Promote team work within NAV CANADA by planning special events. – Aug 13 Objectives UL P.16.2 To formalise the ACC social committee’s activities including yearly calendar of events and budget. – Aug 13 UL P.16.3 To have the ACC social committee seek employee suggestions for activities (new or existing) to include in yearly calendar (examples are community services activities (Christmas baskets evening) or sports related activities (outside activities on the NAV CANADA grounds). – Aug 13

Continue to build a productive and fulfilling work environment

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PEOPLE Goal UL P.17 Foster better communications between units and specialties. – Aug 13 Objectives UL P.17.2 To establish a process to promote open exchanges on operational subjects of common interest between ACC specialties, and FS units and Control Towers within these specialties. – May 13 Goal UL P.20 Recognize employee excellence through example and engagement at the FIR level. – Dec 12 Objectives UL P.20.1 To develop a recognition process within the FIR (FIR Points of Pride). – Dec 12 Goal UL P.22 Implement activities suggested by employees to promote engagement. – Aug 13 Objective  UL P.22.4 To review integration of new supervisors and develop, on an experimental basis, a process that should be followed during a new assignment, including mentoring, for the Capitals Specialty. – May 13 Goal QM P.2 Continue to upgrade, update and refresh facility workspaces. – Dec 13 Objectives QM P.2.3 To plan and implement cab and console refurbishment at Moncton Tower. – Dec 13 Goal QM P.12 Develop and Implement “One on Ones” - formal interview process designed to solicit feedback and input and to discuss planning and interests with all represented staff within the FIR. – Nov 12 Objectives QM P.12.3 To collate and rollup interview data – promulgate appropriately. – Nov 12 Goal QM P.15 Develop a QM ACC controller recognition program. – Dec 12 Objectives QM P.15.1 To form a controller recognition program committee. – Oct 12 QM P.15.2 To develop guidelines and process for applying recognition. – Dec 12

Continue to build a productive and fulfilling work environment

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal QX P.1 Continue to upgrade, update and refresh facility workspaces. – Dec 12 Objectives QX P.1.1 To continue with upgrades and refurbishment to Gander ACC. – Dec 12 Goal QX P.2 Continue the implementation of CATCA supervisory feedback initiative and further develop process as a positive and productive tool for supervisor and managers. – Aug 15

Objectives QX P.2.2 To assess and, where required, implement initiatives to enhance the Team Supervisor Leadership Program. – Aug 15

Goal QX P.5 Undertake activities that foster employee engagement. – Aug 15 Objectives QX P.5.1 To collaborate on QX schedule optimizations and improvements and implement changes. – Aug 13  QX P.5.2 To work with specialty teams, including operations teams, supervisors and UPS/UOS to ensure the inclusion of staff input into significant technology, procedures and other changes that affect staff. – Aug 15 QX P.5.3 To promote ACC and FIR within the community and involve staff in associated activities. – Aug 15 QX P.5.4 To encourage and manage internal activities to promote involvement and interaction between all groups within the FIR. – Aug 15 Goal AIS&FO P.6 Maintain the high level of engagement of flight operations employees. – Aug 13 Objectives AIS&FO P.6.1 To continue individual quarterly meetings with the TFIs and the pilots plus an annual joint meeting with the entire department. – Aug 13 AIS&FO P.6.2 To continue to negotiate CAs using the IBN process or as modified. – Aug 13 AIS&FO P.6.3 To publish a vision and a mission statement for the department. – Aug 13

Continue to build a productive and fulfilling work environment

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PEOPLE Goal OA P.3 Promote employee engagement through effective communication, collaboration and demonstration of positive people practices. – Aug 13 Objectives OA P.3.1 To gain an improved understanding of Employee Engagement issues in OA through team discussions. Based on motivators identified, develop and implement plan. – Aug 13 OA P.3.2 To foster a collaborative team environment by: re-aligning workspace; improving ergonomics; enhancing the creative environment and encouraging teamwork and best practices. – Aug 13 OA P.3.3 To organize and participate in social activities for OA throughout the year. – Aug 13 OA P.3.4 To review new methods of two-way communications (e.g. Wiki, Intergenerational studies) to ensure the most successful methods are being utilized. – Aug 13  OA P.3.5 To provide opportunities for increasing knowledge levels through Lunch and Learns, training exercises, etc. Topics may include safety reporting & analysis, efficient communications, change management, understanding of our customers and career planning. – Aug 13

Continue to build a productive and fulfilling work environment

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Strategic Focus:

Ensure optimal resource development and allocation. Goal OS P.2 Staff the Technical Publications Unit to the levels identified in the group’s action plan of June 2009. – Dec 14 Objectives OS P.2.1 To define the roles and responsibilities of each member of the Technical Publications Unit. – Dec 14 Goal OS P.4 Use current and new technologies to optimize the sharing and delivery of in-house knowledge and skills. – Dec 14 Objectives OS P.4.1 To share Technical Publications Unit expertise in writing, editing, and publishing. – Apr 14  OS P.4.2 To develop skills and knowledge of Technical Publications Unit staff through targeted training to provide optimal support to Operations. – Dec 14 Goal OS P.5 Incorporate management of all aspects of the AVP Operational Support Department Portal pages under one group within Operational Support. – Aug 14 Objectives OS P.5.1 Prepare requirements document for Technical Publications take over management of all Operational Support Portal Pages. – Aug 13 Goal SI P.3 Develop goals, guidelines and protocols for the use of email for the AVP Operational Support Department to ensure paper and efficient use of email. – Aug 13 Objectives SMP &A P.4.1 OS P.8.1 EI&SM P.6.1 SI P.3.1

Assigned to multiple managers

To pilot an email strategy within the AVP Operational Support Department to ensure paper and efficient use of email. – Aug 13

Ensure optimal resource development and allocation

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PEOPLE Goal SMP&A P.5 Increase human factors knowledge within Operations to support the implementation of new systems and investigation processes. – Aug 13 Objectives SMP&A P.5.2 To continue to develop and deliver the Human-Systems Integration Toolkit. – Aug 13 SI P.8.1 SMP&A P.5.5

Assigned to multiple managers

Developing strategy for providing workshops to DSCs on relevant aspects of the H-S-I toolkit. – Aug 13

SI P.8.2 SMP&A P.5.6

Assigned to multiple managers

Identifying an additional tool to assist in the project definition stage. – Aug 13

SI P.8.3 SMP&A P.5.7 EI&SM P.4.1

Assigned to multiple managers

Develop and deliver new training modules on human factors relevant to investigations. – Aug 13

Goal EI&SM P.2 Promote the importance of the Operating Irregularity Report Form in the context of a robust SMS. – Aug 14 Objectives EI&SM P.2.1 To reinforce the safety value of a complete form in the service delivery culture. – Aug 14 EI&SM P.2.2 To coordinate a national campaign with LR, Service Delivery and National and Local union officials. – Aug 14 EI&SM P.2.3 To identify non-complete forms in OSI reports in the form of an “Other Issue”. – Aug 14 Goal SD P.4 Develop an FIR familiarization package on how to conduct an aeronautical study. – Aug 13 Objectives SD P.4.5 To familiarize the FIR management staff with regards to the Aeronautical Study process and expectations. – Aug 13

Ensure optimal resource development and allocation

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal EG P.1 Attain staffing levels based on unit identified targets by fall, 2013. – Aug 13 Objectives EG P.1.1 To identify and approve target specialty/site staffing levels in consultation with stakeholders. – Aug 13  EG P.1.2 To develop a 3 year FIR Ops and Non-Ops plan to capture all activities requiring resources from the operation in a more efficient and accurate manner. – Aug 13 EG P.1.4 To continually expand performance coaching and mentoring for students. – Aug 13 EG P.1.5 To improve the training success rate with a focus on efficiency and success. – Aug 13 EG P.1.6 To solicit feedback from staff through “One on One” interviews. – Nov 12  EG P.1.7 To determine staffing requirement and target for Calgary Tower, post parallel runway. Implement staffing plan with interim targets to bridge from current requirement to the post parallel runway target. – Dec 12 Goal EG P.5 Improve resource utilization as required at each specialty/site. – Aug 14 Objectives EG P.5.1 To improve resource utilization as required at each specialty/site. – Aug 14 Goal YZ P.1 Manage staffing and utilization. – Aug 15 Objectives YZ P.1.1 To dynamically manage Toronto FIR staffing. – Aug 15 YZ P.1.2 To continue to implement the Toronto FIR staffing strategy. – Aug 15 YZ P.1.3 To review and analyze sectorization within the YYZ FIR to align specialties and sectors with changing traffic demands and patterns. – Dec 14 Goal UL P.11 Enhance the ATS proficiency program within the Montreal FIR. – Dec 12 Objectives  UL P.11.1 To support the national initiative to review the possible use of simulation technology for over the shoulder evaluation process of the proficiency program. – Dec 12  UL P.11.2 To based on the national work group’s recommendations, implement the new Proficiency Maintenance Program in the Montreal FIR. – Dec 12

Ensure optimal resource development and allocation

40


PEOPLE Goal UL P.21 Implement activities that foster continuous learning. – Aug 13 Objectives UL P.21.8 To promote the Microsoft Office self learning training with the UOS, Flight Service Team Leaders and other supervisors. – Aug 13 UL P.21.9 To review the RTS training needs as it pertains to new equipment installed in Flight Service Stations. – Aug 13 UL P.21.10 To develop a Quality Assurance program for OTS. – Aug 13 UL P.21.11 To standardise the working methods of the OTS group. – Aug 13 Goal UL P.24 Improve operational training. – Aug 13 Objectives  UL P.24.7 To analyse the possibility of creating an ACC operational position to be used by an OJI mirror a position to monitor a trainee. – Aug 13 UL P.24.8 To review the QTP and need in training at the Rouyn FSS. – Aug 13 Goal UL P.26 Integrate the UFA simulators into the training process at the Montreal ACC and Tower. – Dec 14 Objectives  UL P.26.3 To implement recording and playback of operational training session to improve and enhance the training process in the Montreal ACC. – Aug 13 UL P.26.4 To give training sessions to OTS resources as required to support the ATCoach project. – Aug 13 Goal QM P.14 Establish the requirements and currency process for ATOS Library. – Jun 13 Objectives QM P.14.1 To determine the requirements for ATOS Library. – Dec 12 QM P.14.2 To implement the ATOS Library based upon identified requirements. – Feb 13 QM P.14.3 To determine and implement process to maintain currency of ATOS Library. – Mar 13

Ensure optimal resource development and allocation

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal QX P.4 Provide supervisor development opportunities in Gander ACC. – Aug 15 Objectives QX P.4.1 To provide opportunity for motivated controllers to gain practical experience in a supervisory position. – Aug 15 Goal AIS&FO P.1 Employ and retain the best qualified and trained AIS personnel in Canada. – Aug 14 Objectives AIS&FO P.1.1 To develop an AIS certification program. – Aug 14 Goal AIS&FO P.5 Ensure appropriate technical support structure. – Dec 12 Objectives AIS&FO P.5.1 To define an appropriate technical support process. – Dec 12 Goal OA P.2 Improve analytical support and the subsequent communication of the analysis, for Operational Units staffing decisions. – Dec 12 Objectives  OA P.2.1 To provide analytical support and report on impact for Operational Staffing Strategy including utilization, IFR flight minutes, backfill rates and leave without pay. – Aug 13  OA P.2.2 To administer the Operational Analysis Staffing and Resourcing System (OASRS) and the shared Operational Resource Planning (ORP) in collaboration with the MBS. – Aug 13  OA P.2.6 To provide analytical support to Operational Training by estimating and reporting on the cost of training for a new license/ qualification. – Aug 13 Goal OT P.1 Create accountability in Operational Training for organizationally based errors resulting from PETE factors. – Aug 13 Objectives OT P.1.1 To implement PETE factors process to ensure effective mitigation into appropriate training programs. – Aug 13

Ensure optimal resource development and allocation

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PEOPLE Goal OT P.2 Improve the quality and efficiency of Operational Training Programs. – Aug 15 Objectives OT P.2.1 To implement a quality assurance program to Operational Training. – Sep 12 OT P.2.2 To implement a course maintenance process for Generic Training Programs. – Nov 12 OT P.2.3 To amend courseware to account for MANOPs re-engineering. – Aug 14 OT P.2.4 To improve National Operational Training Business Efficiencies. – Aug 14 OT P.2.5 To implement learning quality improvements. – Aug 14 OT P.2.6 To re-design the Introduction to Aviation (ITA) program. – Aug 13 OT P.2.7 To re-design the Generic Enroute program. – May 13 OT P.2.8 To identify and develop elements for a common specialty course. – Aug 13 OT P.2.9 To standardize and make targeted improvements to the on-job phase of training. – Aug 14 OT P.2.10 To improve the infrastructure for interactive learning. – Aug 15 OT P.2.11 To improve quality and processes in recruitment and selection program. – Aug 14 OT P.2.12 To create a validation process to ensure the currency of the Generic/ Basic Courses. – Aug 14 OT P.2.13 To create a seamless transition from generic to specialty/unit. – Aug 14 OT P.2.14 To support the design and development of high priority specialty courses. – Aug 14 OT P.2.15 To design and develop an HTML framework for web-based interactive learning modules. – Aug 13 OT P.2.16 To support IM in making user improvements for the Knowledge Verification tool. – Aug 13 OT P.2.17 To develop the National Recurrent Training Program. – Jul 13 Goal OT P.3 Improve Operational Training Programs to reflect future technological changes to the operational environment. – Aug 13 Objectives OT P.3.1 To develop a method to determine the impact of new technology on initial training programs. – Aug 13

Ensure optimal resource development and allocation

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal OT P.4 Improve quality and processes for continuous learning initiatives. – Aug 14 Objectives OT P.4.1 To assist in development of training for ATS Supervisors. – Mar 13 OT P.4.2 To enhance instructional technology training programs to incorporate practical operational examples. – Aug 14 OT P.4.3 To develop a national process to address ops competency issues (OTP). – Aug 13 Goal OT P.5 Improve communication and understanding of Operational Training Programs. – Aug 15 Objectives OT P.5.1 To analyze current methods and develop plans to improve. – Aug 15 OT P.5.2 To develop Operational Training people and Operations people on latest industry trends in training. – Aug 13 Goal OT P.6 Transition courseware to new software technology. – Aug 15 Objectives OT P.6.1 To determine the possible uses of ATSpeak. – Dec 12 OT P.6.2 To transition to W7 and Sharepoint 2012. – Aug 14 OT P.6.3 To expand the use of tablet technology in training. – Aug 15 OT P.6.4 To improve the Applicant Candidate Trainee Tracking System (ACT system). – Sep 13 OT P.6.5 To create a process for validating the performance of simulation software (upgrades). – Oct 12

Ensure optimal resource development and allocation

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PEOPLE Strategic Focus:

Improve the learning experience in ATS training. Goal VR P.2 Improve Operational Training within the FIR. – Aug 14 Objectives VR P.2.2 To provide Training Teams with a more robust level of support. – Aug 14 VR P.2.3 To enhance our student’s training experience through preparing them to take advantage of all learning opportunities in the classroom, simulation, and OJT in the ACC and Sites. – Aug 14  VR P.2.4 To explore the opportunity to provide coaching skill development to TDI/OJI during training delivery in classroom, simulation and OJT in the ACC and Sites. – Aug 14  VR P.2.5 To introduce a process to ensure the management of the learning environment of the students while in the on the job portion of the training program. – Aug 14  VR P.2.8 To develop and implement a “coaching program” for OJIs to be trialed in the simulator and to be implemented on the operation room floor. – Aug 14 VR P.2.9 To develop trainee’s strategy package to complement the OJI package. – Aug 14 Goal WG P.3 Improve the training success rate. – Aug 14 Objectives  WG P.3.1 To continue to work towards meeting or exceeding the national qualification averages by improving the number of qualifications per student intake. – Aug 14

Improve the learning experience in ATS training

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal YZ P.2 Introduce training initiatives targeting a higher success rate. – Aug 15 Objectives YZ P.2.1 To enhance Pearson Tower simulation to improve quality of training and success. – Aug 13 YZ P.2.2 To train for success in the Toronto FIR by improving the training environment and student experience. – Aug 15  YZ P.2.3 To increase engagement, development and ownership of the training process among managers and staff in the Toronto FIR. – Aug 15 YZ P.2.4 To implement new simulation technology to improve and enhance the training process in the Toronto FIR. – Aug 13  YZ P.2.5 To create best practices for trainees module covering responding to feedback, communications, learning from debriefs and how to be successful. – May 13 YZ P.2.6 To redesign specialty specific courses based on WTM procedure and airspace changes. – May 13 YZ P.2.8 To enhance knowledge and skill of specialty training supervisors. – Aug 13 Goal UL P.3 Use local or regional refresher training to ensure optimal knowledge. – Aug 13 Objectives  UL P.3.2 To review the possibility to include guest speakers from other relevant NAV CANADA departments in the QB FIC local refreshers. – Aug 13 Goal UL P.6 Improve training success through all phases of training. – Dec 13 Objectives UL P.6.1 To implement trainee/instructor QTP guides in all phases of OJT for applicable specialties. – Aug 13 Goal QM P.1 Improve training processes to support increased training success. – Sep 12 Objectives QM P.1.3 To update ATOS training program at Moncton ACC. – Sep 12 Goal QM P.13 Develop Specialty Training Teams. – May 13 Objectives QM P.13.1 To develop the Teams Terms of Reference, and Roles and Responsibilities. – Oct 12 QM P.13.2 To implement teams based on terms and roles as defined. – May 13

Improve the learning experience in ATS training

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PEOPLE Strategic Focus:

Effectively advance the leadership culture. Goal VR P.1 Develop and Support Team Leaders (Shift Managers, Team Supervisors and UPS). – Aug 14 Objectives VR P.1.1 To provide formal mentoring to new and relatively inexperienced Team Supervisors. – Aug 13 VR P.1.2 To continue to develop and utilize methods of measuring Team Supervisor Leadership Performance. – Aug 13 VR P.1.3 To provide formal training to support the role and responsibility of the Team Supervisor. – Aug 15 VR P.1.4 To support the management team in their efforts to promote leadership within the Team Supervisor group. – Aug 15 VR P.1.5 To develop a plan and implement the FSS TS initiative. – Aug 14 VR P.1.6 To solicit employee input and feedback into FIR business plan and Operations Plan. – Aug 14 Goal EG P.6 Initiate the Flight Service Team Supervisor Initiative (FSTSI) within ATSAC units. – Aug 14 Objectives EG P.6.1 To develop the tools and processes for the FSTSI in conjunction with ATSAC. – Aug 14 Goal WG P.5 Develop, implement and support training and career development programs for operations TS and UOS employees. – Aug 14 Objectives WG P.5.1 To develop, support and implement the FSTSI within ATSAC Units. – Aug 13  WG P.5.2 To implement and support TSLP and locally developed training and career development programs for ATC TS and UOS. – Aug 13

Effectively advance the leadership culture

OPERATIONS PLAN 2013–2015

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PEOPLE

OPERATIONS PLAN 2013–2015

Goal UL P.15 Implement a comprehensive supervisor training program for all operational supervisors. – Aug 13 Objectives UL P.15.3 To develop a training package for the FSS Supervisor. – Aug 13 UL P.15.4 To develop a training package for the tower Supervisor. – Aug 13 Goal QM P.9 Provide supervisor development opportunities in Moncton ACC. – Nov 12 Objectives QM P.9.1 To provide opportunity for motivated controllers to gain practical experience in a supervisory position. – Nov 12

Effectively advance the leadership culture

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1 OPERATIONS 4 Service STRATEGIC PLANNING

OPERATIONS PLANNING


2 Service 4 Successes The Windsor, Toronto, Montreal (WTM) project was initiated with the goal of using new technologies, optimized airspace design and innovation to meet customer efficiency and environmental requirements, while maintaining safety. Phase I of the WTM project was successfully implemented on February 9, 2012 with the introduction of new RNAV STARs at Toronto, Ottawa and Montréal airports and a new RNAV SID structure at Toronto. At the same time, a comprehensive revamping of the enroute structures in the corridor between Toronto and Montréal was implemented. The redesign of the arrival structure enabled improved descent profiles on all STARs. Simultaneously, the new enroute structure added capacity and enabled better segregation of overflights from departure and arrival routes.

Looking Ahead: Areas of Strategic Focus

• Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers;

• Advance the use of Data Link Communications;

• Contribute to the reduction of ANS customers’ environmental impact;

• Transition to an integrated and enhanced CNS/ATM environment;

• Implement leading digital aeronautical information management principles; and

• Advance PBN with the implementation of RNP and regional GNSS procedures.

OPERATIONS PLAN 2013–2015

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4.1 Service Goals and Objectives Strategic Focus:

Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers. Goal VP Ops Se.1 Improve the management of safety risks and increase the efficiency of North Atlantic oceanic air operations – Aug 13 Objectives  AVP OS Se.1.1 To complete all Safety Management System activities: Safety Management Plan; Hazards Identifications and Risks Assessment; and Safety Management Report – Aug 17 AVP SD Se.1.2 To develop a detailed Concept of Operations document – Aug 13  AVP OS Se.1.3 To complete a Safety Management Plan in accordance with ICAO established guidelines and procedures that will support all areas of the satellite-based surveillance initiative – Dec 12 Director System Integration Se.1.4 To measure data link performance and review criticality of message sets in support of reductions in separation standards as initiated by NAV CANADA – Dec 12 Director System Integration Se.1.5 To define technical requirements for Direct Controller Pilot Communications considering each operational application – Aug 13 Director System Integration Se.1.6 To review data link deployment strategies and ensure alignment with satellite ADS-B initiative – Aug 13 AVP OS Se.1.7 To define the operational requirements and human machine interfaces needed to support the Push to Talk (PTT) functionality for ATC application – Aug 14  Director System Integration Se.1.8 To enhance our ATM systems through the Modifications Request Process to support all required CPDLC data link messages in Canadian Domestic Airspace – Aug 18 AVP OS AVP SD

Assigned to multiple managers

Se.1.9 To define the operational requirements and human machine interfaces needed to support the Push to Talk (PTT) functionality for ATC application – Aug 14

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SERVICE Director System Integration Se.1.10 To include the integration of satellite based ADS-B into the “Fusion” project (radar data processing upgrade) – Aug 17 AVP OS Se.1.11 To develop a strategy to obtain Regulator approval for the use of satellite ADS-B based on a technical comparison and equivalent performance to the currently approved ground based ADS-B. This would include verification of targets of opportunity and flight checks where applicable – Aug 17  Manager CNS Service Design Se.1.12 To assess FANS1/A aircraft functionality and performance capabilities to ensure alignment with Communications, Surveillance and ATM system changes possible with ADS-B – Aug 16 Director System Integration Se.1.13 To develop and implement an ATM transition plan to support the display and processing of satellite based ADS-B data; this includes decision support tools, human machine interface and interoperability – Aug 15

Goal OS Se.2 Review the tools and methods used in producing technical manuals. – Dec 13 Objectives OS Se.2.1 To enhance the way in which direction contained in the FS/ATC/OC MANOPS is presented to operational staff. – Dec 13 OS Se.2.2 To produce and maintain ATS Standards and Procedures documentation in a cost and effective manner. – Aug 14 OS Se.2.3 To research how equipment-specific procedures are published at operational units. – Aug 13  OS Se.2.4 To leverage, with the technology sales group, existing work/knowledge on the MANOPS re-engineering into potential revenue-generating opportunities. – Dec 13 OS Se.2.5 To enhance publishing workflow. – Aug 14 Goal OS Se.3 Enhance Aviation Weather Services through the use of geospatial technologies and the improvement of interactive capacities of the CFPS. – May 13 Objectives OS Se.3.1 To complete the implementation of new Automated Weather Observation Systems (AWOS), Limited Weather Information Systems (LWIS) and Digital Aviation Weather Cameras (DAWC). – May 13 OS Se.3.2 To develop a Next Generation Aviation Weather Web Site (AWWS). – May 13 OS Se.3.3 To support all initiative related to AWOS camera visibility accuracy improvements. – May 13

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Goal OS Se.7 Enhance customer services over the NAT and Canadian Domestic Airspace. – Aug 15 Objectives  OS Se.7.3 To continue safety case development to support RLatSM (include unit HIRA plus additional HIRA required by NAT SPG regarding pilot input issues associated with half degree coordinates). – May 14 OS Se.7.5 To determine the required documentation for change (AIC, AIP, ICAO etc) to procure regarding RLatSM. – Aug 14 OS Se.7.11 SI Se.16.1 SMP&A Se.3

Assigned to multiple managers

To maintain high level of knowledge of satellite technology capabilities in support of surveillance and/ or communication improvements. – Aug 15

Goal OS Se.10 Support the 2010 Airport Operations Workshop recommendations. – Aug 13 Objectives OS Se.10.1 To monitor status of action items associated with 2010 workshops and ensure completion of all tasks. – Aug 14 Goal OS Se.11 Undertake a review of ATSAMM to align it with current technologies and operational requirements. – Aug 14 Objectives  OS Se.11.1 To establish a working group consisting of one GMFIR, MACCO, SM, Multi Site Manager (FSS and ATC) and S&P representatives. – Aug 14 OS Se.11.2 To produce updated manual. – Aug 14 OS Se.11.3 To establish communication and training plans. – Aug 14 Goal OS Se.12 Support AIS in the implementation of PBN – Aug 15 Objectives OS Se.12.1 To review all ATS documentation and prepare changes as required. – Aug 15 OS Se.12.2 To assist with necessary coordination with Transport Canada. – Aug 15 OS Se.12.3 To take part in all HIRA’s. – Aug 15 OS Se.12.4 To assist in producing a communication plan for PBN initiatives. – Aug 15 OS Se.12.5 To assist in developing a training plan for PBN. – Aug 15

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SERVICE Goal OS Se.15 Align NAV CANADA’s participation in international operations and international planning and implementation groups with the advances in North Atlantic oceanic operations. – Aug 14 Objectives OS Se.15.1 To determine an Oceanic Working Group Strategy (OWG). – Dec 12 OS Se.15.2 To determine NAV CANADA representation at the OWG. – Aug 14 OS Se.15.3 To promote NAT initiatives and global harmonization in the PAC. – Aug 14 Goal SI Se.2 Support commercial revenue generating opportunities. – Aug 13 Objectives  SI Se.2.1 To leverage in conjunction with technology sales, existing work/knowledge into potential revenue-generating opportunities. – Aug 13 Goal SI Se.4 Implement technology to enhance runway safety. – Dec 12 Objectives SI Se.4.1 To commission A-SMGCS in Toronto. – Dec 12 SI Se.4.2 To commission A-SMGCS in Montreal. – Dec 12 SI Se.4.3 To complete the NOTAM J trials (SNOWTAM-runway surface condition). – Dec 12 Goal SI Se.6 Assess and develop new technology. – Aug 13 Objectives SI Se.6.1 To support Level of Service in the development and implementation of remote Air Traffic Services. – Aug 13 SI Se.6.2 To field Integrated Tower Working Position (ITWP) in Montreal Tower. – Aug 13 SI Se.6.3 To develop any required ATM interfaces to integrate the Speed and Route Advisor systems (SARA) with existing ATM systems. – Aug 13 SI Se.6.4 To establish the use of Internet Flight Planning System (IFPS) as a main source of flight plan filing. – Aug 13 SI Se.6.5 To develop the implementation plan of the FWGS replacement. – Aug 13 SI Se.6.8 To continue the development of the surveillance framework. – Aug 13

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Goal SI Se.7 Continue to rollout current and advanced CAATS functionality in support of operational requirements. – Aug 14 Objectives SI Se.7.2 To implement ATOS workload reduction functionality. – Dec 12 SI Se.7.3 To implement Medium Term Conflict Detection (MTCD). – Dec 12 Goal SI Se.8 Develop a detailed plan for EXCDS roll-out at remaining sites as required. – Aug 13 Objectives SI Se.8.1 To expand EXCDS based software to some FSS sites to support the capture and reporting of aircraft movements and to plan the phasing out of NCAMS. – Aug 13 Goal SI Se.9 Effectively advance the implementation, support and testing of new technology. – Aug 13 Objectives SI Se.9.1 To improve the utilization of the CAATS simulator. – Aug 13 Goal SI Se.11 Address ongoing human factors opportunities through system design changes. – Aug 13 Objectives  SI Se.11.1 To develop requirements for standardized interface in all adaptable systems, to allow instant return to standardized interface from personal settings. – Aug 13  SI Se.11.2 To explore other types of display, input and alerting devices in ATM systems to enhance maintenance of situational awareness. – Dec 12 SI Se.11.3 To review HSI Working Group Report to ensure issues identified have been documented and addressed (e.g. through MRs). – Dec 12 SI Se.11.4 SMP&A Se.1.1

Assigned to multiple managers

To conduct style review of system messages presented to users in NAV CANADA systems (alerts, system messages, alarms). Document similarities and differences in interface as a starting point for a NAV CANADA Style Guide. – Aug 13

SI Se.11.5 SMP&A Se.1.2

Assigned to multiple managers

To expand the style review of system messages (alerts, warnings and alarms) in CAATS, to include EXCDS. These reviews will form the starting point for a NAV CANADA Style Guide. – Aug 13

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SERVICE Goal SI Se.13 Explore the feasibility of combining Enroute and Airport Control. – Aug 14 Objectives

SI Se.13.1 To explore mixed modes of controller qualifications and expand the use of technology to enhance remote Air Traffic Services. – Aug 14

Goal SI Se.14 Increase play capabilities to allow remote access to audio and video recordings. – Aug 14 Objectives

 SI Se.14.1 To develop an integrated playback system that includes all pertinent data sets required for investigative purposes and technical analysis. – Aug 14 Goal SI Se.15 Explore the feasibility and implementation of Automated RAAS. – Aug 14

Objectives OS Se.16.1 SI Se.15.1

Assigned to multiple managers

To expand the use of technology to develop the concept of automated RAAS. – Aug 14

Goal EI&SM Se.1 Evaluate the newly implemented Unit Investigation program. – Aug 14 Objectives EI&SM Se.1.1 To conduct HIRA. – Aug 14 EI&SM Se.1.2 To conduct refresher training at site/shift manager meetings. – Aug 14 Goal SD Se.8 Improve the efficiency of SD HO functions. – Aug 14 Objectives SD Se.8.1 To automate the Operations planning process. – Aug 14 SD Se.8.8 To develop improved customer communications through social media. – Aug 13 SD Se.8.16 To conduct aeronautical studies to convert Class D to Class C airspace at airports identified by the GM FIRs. – Aug 13 SD Se.8.17 To conduct aeronautical studies in accordance with the LOS Review Plan for fiscal 2012. – Aug 13 SD Se.8.18 To enhance the regulatory exemption and deviation process. – Aug 13 OPERATIONS PLAN 2013–2015 Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers

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SD Se.8.19 To update the SD HO procedures manual to include all SD HO business processes. – Aug 13 SD Se.8.20 To improve the management and methodology for sharing large volumes of information internally within NAV CANADA and externally with customers. – Aug 13 SD Se.8.21 To improve the AIS change requests prioritization methods. – Aug 13

Goal SD Se.9 Create innovative service enhancements that effectively support ATM and customer business activities. – Aug 13 Objectives SD Se.9.1 To coordinate the implementation of national projects. – Aug 13 SD Se.9.2 To enhance external customer’s knowledge of air navigation services and products through improved communications. – Aug 13 SD Se.9.7 To implement Enhanced Remote Airport Advisory Service at One Airport. – Aug 13 Goal SD Se.11 Review the means to influence that pace of change within the ANS. – Sep 13 Objectives SD Se.11.1 To advance the CARAC process to implement regulatory change in a timely manner. – Aug 13 Goal SD Se.12 Improve the efficiency in project performance within the Operations Group. – Aug 13 Objectives SD Se.12.1 To develop a Project Performance Continuous Improvement (PPCI) system for Operations Group. – Feb 13 SD Se.12.2 To test and validate the PPCI on the WTM Phase II project. – May 13 SD Se.12.3 To formally establish the PPCI for the Operations Group. – Aug 13 Goal VR Se.1 Implement the Vancouver Airspace Plan. – Aug 13 Objectives VR Se.1.2 To realign Haida High Airspace from airports to high specialty. – Aug 13 VR Se.1.5 To implement recommended procedural changes. – Aug 13 VR Se.1.6 To review airspace and frequency coverage for Victoria Tower Class D Airspace. – Aug 13 VR Se.1.7 To review and implement, if applicable, control zone changes between VR Tower and YHC Tower to improve operational efficiency. – Aug 13

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SERVICE VR Se.1.8 To define sector boundaries within the airports specialty, both horizontal and vertical, that maximizes staff efficiencies and contributes to a safe and efficient flow of traffic. – Aug 13 Goal VR Se.2 Increase operational efficiency through improved staffing, LOS initiatives and better communications. – Aug 14 Objectives VR Se.2.2 To increase the number of available staff in the VR TCU to within 90% or greater of required staffing. – Aug 14 VR Se.2.3 To, in Vancouver FIR investigate level of service requirements and implement as required. – Aug 14 VR Se.2.4 To promote better communications between same service oriented units. – Aug 13 VR Se.2.5 To implement Pre Departure Clearance 623 at Vancouver Tower and investigate further implementation at major towers within the Vancouver FIR. – Aug 13 Goal VR Se.3 Leverage technology to support the core business, enhance safety and support customer service. – Aug 14 Objectives VR Se.3.1 To pursue the acquisition of new technologies. – Aug 14 VR Se.3.2 To enhance CAATS functionality. – Aug 14 VR Se.3.3 To support implementation of ATCoach and VRR in Vancouver FIR. – Aug 13 Goal EG Se.1 Study and refine if required, FIR/specialty/sector configurations/site operations in line with traffic flows to enhance customer service and to facilitate training. – Aug 14 Objectives EG Se.1.6 To implement procedures for Clearance Delivery on the Vehicle Control Frequency at Red Deer FSS. – Dec 12 EG Se.1.9 To participate in planning for expanded service capability at the Villeneuve Airport. – Dec 14  EG Se.1.12 To provide EXCDS adaptation for Aeromag 2000 at Edmonton International Airport on a cost-recovery basis for coordination of de-icing services. – Sep 12 EG Se.1.13 To complete amalgamation of North High and Shield Specialties. – Mar 14 EG Se.1.14 To improve surveillance and communications within the Northern and Southern Oilsands. – Aug 13 EG Se.1.15 To improve traffic management in the Southern Oilsands. – Aug 13

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Goal EG Se.2 Improve customer consultations through planned meetings that foster open communications – Aug 14 Objectives EG Se.2.1 To establish a process to communicate and collaborate with customers semi-annually by means of AOCM’s. – Sep 14 EG Se.2.3 To ensure NAV CANADA participation in planning for proposed air shows in 2012-2014. – Aug 14 EG Se.2.4 To maintain open communication channels between the airport operator, local customers and NAV CANADA through annual customer visits. – Aug 14 Goal EG Se.4 Enhance service provision with the introduction of new technology and improved procedures targeted to technology insertion dates. – Aug 14 Objectives EG Se.4.1 To replace the weather data display at Whitehorse, Yellowknife and Villeneuve to provide greater access to operational information. Thus reducing time delays and improving service to our customers. – Aug 13 EG Se.4.2 To expand the use of EXCDS at all FSS in the FIR. – Aug 14 EG Se.4.3 To expand the use of MLAT/WAM in the Edmonton FIR. – Aug 13  EG Se.4.4 To implement MLAT/WAM backup at CYEG to minimize impact to customers during times of radar failures. – Aug 15 EG Se.4.6 To develop a plan/procedures for a stripless/paperless environment in the Edmonton ACC. – Aug 13  EG Se.4.7 To implement various technological advancements and systems at Calgary Tower in support of the new control tower and the parallel runway. – Aug 13  EG Se.4.8 To upgrade Complex Tower Simulator in Calgary to reflect new technology, adaptations, and viewing requirements in support of the new tower, parallel runway and introduction of new technology. – May 14 EG Se.4.9 To implement Springbank WAM. – Aug 14 Goal EG Se.5 Renew the airspace and procedures in Alberta to support the implementation of the new parallel runway in Calgary. – Aug 14 Objectives EG Se.5.1 Implement PBN strategies. – Aug 14 EG Se.5.2 To complete design of Calgary Terminal Airspace, SIDS and STARs. – Aug 14 EG Se.5.3 To develop procedures for independent dual runway operations for the new parallel runway in Calgary. – Aug 13 EG Se.5.4 To complete design of Calgary Enroute Airspace, Continuous Descent Arrivals, RNAV and Preferred Routes. – May 13

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SERVICE Goal EG Se.8 Support implementation of ATCoach and VRR in Edmonton FIR. – Aug 14 Objectives EG Se.8.1 To develop a project plan to implement ATCoach in Edmonton FIR. – Aug 13 EG Se.8.2 To develop a project plan to implement VRR in Edmonton FIR. – Aug 14  EG Se.8.3 To develop and implement a communication plan for the introduction and use of both ATCoach and VRR into the Edmonton FIR. – Aug 14 Goal EG Se.9 Enhance service provision through re-consoling of ACC. – Aug 14 Objectives EG Se.9.1 To solicit input from operational staff regarding operational lay-outs. – Mar 13 EG Se.9.2 To prepare Business Case. – May 13 EG Se.9.3 To develop construction plan. – May 13 EG Se.9.4 To complete re-consoling project. – Aug 14 Goal WG Se.1 Create innovative service enhancements which continue to lower customer operating costs. – Aug 14 Objectives WG Se.1.1 To review FIR service delivery programs and procedures on an ongoing basis to maximize efficiencies. – Aug 14 WG Se.1.2 To reduce restrictions both IFR and VFR by 25% on an annual basis. – Aug 14 Goal WG Se.2 Maintain or improve customer service in the safest and most efficient manner possible in WG FIR. – Aug 13 Objectives  WG Se.2.1 To provide addition benefits to customer service through consultation and continued improvement to our service delivery strategies. – Aug 13  WG Se.2.3 To implement Level of Service initiatives. – Aug 13  WG Se.2.4 To continue the implementation of Electronic Clearance Delivery functionality via EXCDS between ACC sectors and selected FSS sites. – May 13

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Goal WG Se.3 Improve operational and resource efficiencies. – Aug 15 Objectives WG Se.3.2 To integrate Twin Terminal operations into the enroute environment. – Aug 13 WG Se.3.4 To manage resources in a cost effective manner by ensuring staffing levels match traffic demands. – Aug 13 WG Se.3.5 To support the implementation of CFPS in the Winnipeg FIR. – Aug 13 Goal WG Se.4 Enhance CAATS functionality. – Aug 14 Objectives WG Se.4.1 To expand the use of MSAW at Winnipeg ACC. – Oct 12 WG Se.4.2 To implement Medium Term Conflict Detection functionality in WG ACC High Specialties. – Oct 12 WG Se.4.3 To implement the use of Electronic Flight Strips in WG ACC High Specialties. – Oct 12 WG Se.4.4 To implement Controller-Pilot Datalink Communication (CPDLC) functionality in WG ACC High specialties. – Oct 12 WG Se.4.5 To implement enhanced Flight Itinerary processing in WG ACC Low specialties. – Oct 12 Goal WG Se.5 Support implementation of ATCoach and VRR in Winnipeg FIR. – Aug 13 Objectives WG Se.5.1 To implement ATCoach in Winnipeg ACC Training. – Aug 13 WG Se.5.2 To establish working groups in support of implementation. – Oct 12 Goal WG Se.7 Capitalize on existing or new IIDS installations to expand the use of EXCDS and NARDS at specific sites. – Aug 14 Objectives WG Se.7.2 To implement full EXCDS at Kenora FSS. – Aug 13 WG Se.7.3 To implement full EXCDS at Regina FSS. – Aug 13 WG Se.7.4 To implement full EXCDS at Thunder Bay. – Aug 13 WG Se.7.5 To implement full EXCDS at Sioux Lookout FSS. – Aug 13 WG Se.7.6 To implement full EXCDS adaptations at Thompson FSS. – Aug 13 WG Se.7.7 To implement full EXCDS adaptation at Brandon FSS. – Aug 13

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SERVICE Goal YZ Se.1 Identify initiatives based on customer feedback and requirements to improve customer service within the Toronto FIR. – Aug 15 Objectives YZ Se.1.1 To continue to facilitate improved utilization and efficiency of satellite airports for our customers within the Toronto FIR. – Aug 15 YZ Se.1.3 To utilize technology to improve customer service in the Toronto FIR. – Aug 15 YZ Se.1.4 To solicit customers for additional ideas or initiatives for the Toronto FIR. – Aug 15 Goal YZ Se.3 Ensure consistent and efficient service to customers within the Toronto FIR and minimize the number and severity of restrictions attributed to NAV CANADA. – Aug 15 Objectives YZ Se.3.1 To track and report delays within the Toronto FIR in an effort to benchmark improvements. – Aug 15 YZ Se.3.2 To accommodate requests for SWAP/CAN routes at an increased usage. – Aug 15 YZ Se.3.3 To review the viability of increasing the number of SWAP/CAN routes to accommodate more aircraft. – Aug 15 Goal YZ Se.4 Improve operational efficiency in the Toronto FIR. – Aug 15 Objectives YZ Se.4.3 To implement Phase 2 of the WTM initiatives. – Aug 14 YZ Se.4.4 To implement Phase 3 & 4 of the WTM initiatives. – Aug 14 YZ Se.4.5 To implement procedures and airspace structure within the airports specialty to improve the efficient handling of the CYTZ traffic and the VFR traffic in and around the GTA. – May 14 YZ Se.4.6 To implement RNP approaches at Toronto Pearson. – Aug 14 YZ Se.4.7 To review departure routes and/or procedures with the FAA in Southern Ontario to identify efficiency gains. – Aug 15 Goal YZ Se.5 Identify and implement ATS Level of Service review. – Aug 15 Objectives YZ Se.5.2 To initiate local service review of the provision of weather data at North Bay, ON Airport. – Aug 14 YZ Se.5.3 To initiate a local service review of Moosonee RAAS. – Aug 13 YZ Se.5.4 To review Kitchener Tower control zone class of airspace. – Aug 13 YZ Se.5.5 To perform a local service review of the Kingston FSS hours of operation. – Aug 14 OPERATIONS PLAN 2013–2015 Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers

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Goal YZ Se.6 Review NAV CANADA’s facilities and infrastructure programs. – Aug 13 Objectives YZ Se.6.1 To prioritize the FIR facility and building replacement program. – Aug 15 YZ Se.6.3 To participate in the ACC expansion initiative. – Aug 15 YZ Se.6.4 To identify and implement changes required with data consoles in Toronto ACC. – Aug 13 YZ Se.6.5 To participate in the replacement of the Kitchener tower building. – Aug 14 Goal YZ Se.7 Operationally test, implement and support the use of new and existing technology. – Aug 15 Objectives YZ Se.7.1 To automate the exchange of flight plan data between ACCs and FICs in the Toronto FIR. – Aug 13 YZ Se.7.4 To implement an A-SMGCS/MLAT system for Toronto Pearson Airport. – Mar 13 YZ Se.7.8 To develop a technological solution for the passing of D-VFR flight plan information to DND at the North Bay FIC. – Aug 13 YZ Se.7.9 To adapt AWF functionality in Toronto TCU to augment current procedures. – Aug 15 Goal YZ Se.8 Develop a detailed plan for EXCDS roll out at remaining sites as required. – Aug 13 Objectives YZ Se.8.2 To expand the use of EXCDS at FSS sites in the Toronto FIR. – Aug 14 Goal UL Se.3 Adapt current procedures and practices in support of increased efficiencies for our customers. – Dec 13 Objectives UL Se.3.1 To implement current available separation standards in other similar type of airspace (3 NM enroute). – Dec 12 UL Se.3.3 To implement pre-departure clearances in every FSS where feasible and efficient to do so. – Aug 13 UL Se.3.4 To analyse the use of CAN7 (Swap route) in order to determine its full efficiency for the customers. – Aug 13 Goal UL Se.7 Maintain or improve customer service in the safest and most efficient manner possible in Montreal FIR. – Aug 13 Objectives UL Se.7.8 To develop and implement the Tower 1/Tower 2 concept for the Montreal Control Tower. – Aug 13 UL Se.7.13 To analyse the possibility of creating a training area for Vintage Wings North of the Gatineau Airport. – Aug 13

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SERVICE Goal UL Se.10 Introduce new systems, functions or procedures to improve efficiency. – Aug 13 Objectives UL Se.10.9 To examine the possibility of moving the Ottawa and Saint-Hubert D-ATIS to the ATOS specialty. – Aug 13 UL Se.10.14 In collaboration with the Standards and Procedures group, to apply the waiver related to assigning altitudes appropriate to the direction of flight for polar flights. – Aug 13 UL Se.10.16 To review the possibility of having departing jet aircraft turned by the Montreal Tower controllers. – Aug 13 UL Se.10.21 To establish work procedures for a strip-less environment. – Aug 13 UL Se.10.23 To review console requirement in the east sector of Montreal ACC. – Aug 13 UL Se.10.24 To review frequency requirement in the Hudson Bay area for the east sector of Montreal ACC. – Aug 13 UL Se.10.25 To review the possibility of making UL radar the primary for Montreal Tower including information derived from MLAT, and Mirabel the secondary. – Aug 13 Goal UL Se.11 Improve services at the Quebec FIC. – Dec 12 Objectives UL Se.11.1 To, in collaboration with supervisors, establish a performance objective for the Quebec FIC. – Dec 12 UL.Se.11.2 To, in collaboration with supervisors, develop clear actions to achieve these objectives. – Dec 12 Goal UL Se.12 Review workstation ergonomics within the Montreal FIR. – Aug 14 Objectives  UL Se.12.1 To examine the possibility of creating an integrated development suite to test systems, including workstations adapted to OPI needs. – Aug 14 Goal UL Se.13 Deploy EXCDS and optimize its use within the Montreal FIR. – Dec 13 Objectives UL Se.13.1 To review the need for electronic strips using EXCDS/CAATS at specialties within the ACC. – Dec 13 UL Se.13.2 To deploy EXCDS in FS units within the Montreal FIR. – Aug 13 UL Se.13.5 To deploy EXCDS at the FIC. – May 13

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Goal UL Se.19 Evaluate the efficiency of sectorization within the Montreal ACC. – Aug 13 Objectives  UL Se.19.2 To review UQTP and course material (including simulation and use of new technology) following the amalgamation of Frontenac and west sub-units. – Aug 13 Goal UL Se.22 Proactively support the testing and implementation of new technology. – Aug 13 Objectives UL Se.22.7 To introduce MSAW in CAPITALES. – May 13 Goal UL Se.24 Effectively advance the implementation, support and testing of new technology. – Aug 13 Objectives  UL Se.24.5 To, in collaboration with Technical Services, implement a process that will ensure an on-going follow-up of identified technical issues that will ensure feedback to the submitter. – Aug 13 Goal QM Se.4 Implement Electronic Strips in High Specialty. – May 13 Objectives QM Se.4.2 To develop and implement procedures and process for initial use (testing and feedback period). – Dec 12 QM Se.4.3 To roll out usage to entire specialty. – May 13 Goal QM Se.7 Implement MLAT in Fredericton to enhance surveillance within the Fredericton CZ and adjacent airspace. – Dec 13 Objectives QM Se.7.3 To identify training requirement for Moncton Low Level. – Dec 12 Goal QM Se.9 Develop an OP for the new D-ATIS once it’s out of development. – Dec 12 Objectives QM Se.9.1 To plan activities required to develop opportunity proposal. – Dec 12 Goal QM Se.12 Continue the console replacement with the new ergonomic console workstations. – Aug 13 Objectives QM Se.12.2 To implement re-console project in a phased approach for Moncton ACC. – Aug 13 Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers

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SERVICE Goal QM Se.13 Implement stripless environment in Low/Terminal specialties. – Dec 13 Objectives QM Se.13.2 To implement stripless environment in specified Moncton specialties. – Dec 12 Goal QM Se.20 In collaboration with customers & adjoining ANSP units, conduct a trial of removing NARS from the westbound track message and create an action plan based on the results. – Sep 12 Objectives QM Se.20.3 To plan activities based upon trial results (collaborative). – Sep 12 Goal QM Se.21 Develop Console Configuration Plan for IFR simulator. – Dec 12 Objectives QM Se.21.1 To coordinate with staff, MATCOR to develop requirements. – Nov 12 QM Se.21.2 To finalize requirements and plan. – Dec 12 Goal QM Se.22 Develop TFMS usage guidelines, procedures and training. – Nov 13 Objectives QM Se.22.1 To conduct usage survey and investigation. – Dec 12 QM Se.22.2 To develop Procedures and Usage Guidelines (Document). – Jan 13 QM Se.22.3 To implement training process. – Aug 13 Goal QM Se.23 Implement stripless environment in ATOS specialty. – Dec 13 Objectives QM Se.23.1 To determine local requirements for ATOS specialty. – Dec 12 QM Se.23.2 To develop and implement strategy based upon local requirements. – Oct 12 QM Se.23.3 To develop EXCDS adaptation. – Dec 12 QM Se.23.4 To develop procedures. – Dec 12 QM Se.23.5 To develop and deliver training material. – Feb 13

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Goal QM Se.24 Develop an ESS quick reference guide for managers and staff. – Dec 13 Objectives QM Se.24.1 To determine quick reference guide content. – Aug 13 QM Se.24.2 To develop the guide for distribution. – Dec 13 Goal QX Se.1 Review Gander sectorization and develop sectorization strategies. – Jun 13 Objectives  QX Se.1.1 To develop a long term High Level Specialty Sectorization CONOPS (Concept of Operations) including recommendations for changes to sectorization based upon NAT separation changes, airspace changes, equipment changes and forecast traffic levels. – Aug 13  QX Se.1.2 To undertake a review of current Low Domestic airspace and sectorization to determine if changes are warranted due to technology and traffic changes and to implement those changes if service improvements are evident. – Aug 13 Goal QX Se.2 Introduce reduced separation minima on North Atlantic in collaboration with other ANSP’s. – Dec 13 Objectives  QX Se.2.2 To participate in the development and implementation of Reduced Lateral (RLat) separation within NAT ICAO as approved by ICAO. – Aug 15 Goal QX Se.4 Continue the console replacement with new ergonomic console workstations. – Dec 12 Objectives QX Se.4.1 To implement re-console project in Gander Domestic specialties. – Dec 12 Goal QX Se.5 Improve customer service based on improved internal efficiencies. – Aug 15 Objectives  QX Se.5.1 To continue to maintain and develop the Application of Separation Minima (ASM) Document for the NAT Region in conjunction with other NAT ANS providers. – Aug 15

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SERVICE Goal QX Se.6 Implement Electronic Flight Strip (EFS) environment in ACC specialties. – Dec 13 Objectives QX Se.6.1 To implement an EFS environment in specified Gander Domestic specialties. – Dec 13 Goal QX Se.7 Complete the implementation of CAATS Simulator technology for all specialty training courses. – Dec 12 Objectives QX Se.7.1 To support the implementation of the CAATS simulator – Dec 12 Goal AIS&FO Se.18 Maintain our program of continuous improvement in ICAO Annex 19 and DOC 8071 flight inspection procedures and DOC 9906 Flight Validation procedures through participation in the ICAO NAV Systems Panel and the ICASC working groups. – Aug 15 Objectives  AIS&FO Se.18.1 To attend bi-annual working group meetings to influence the outcome in a manner favourable to NAV CANADA and its policies and procedures. – Aug 15 AIS&FO Se.18.2 To maintain flight operations documentation for TC approval to enable our effective and efficient operations. – Aug 15 Goal OA Se.1 Continue to monitor our operational delivery and support infrastructure to ensure resource capacity meets business demand. – Dec 13 Objectives OA Se.1.1 To provide analytical support in collaboration with FIR managers for special projects/initiatives. – Apr 13 Goal OA Se.2 Improve performance measurements. – Aug 13 Objectives OA Se.2.3 To assess the time, fuel cost and emissions benefits from the Alberta Airspace Service Project (AASP). – Oct 12 OA Se.2.4 To undertake to include Safety Metrics in the analysis and reporting performed by OA. Examples include developing a Safety section for Operational Resource Analysis Reports (ORAs), Business Case Analyses, Oceanic Reporting, etc. – Aug 13 OA Se.2.5 To expand analysis to include metrics assessing types and volumes of pilot/controller voice communication. – Aug 13

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OPERATIONS PLAN 2013–2015

Goal OA Se.7 Develop and deliver a method of reporting on Controller/Specialist productivity and traffic flow management; compare the resulting ANS service supply to traffic demand. – Aug 14 Objectives OA Se.7.1 To report on the requirements and usage of the data/second controller position. – Aug 14 OA Se.7.2 To report on the usage of Datalink and assess the impact on controller workload. – Aug 13 OA Se.7.3 To analyze Voice communications data in 15 minute segments. – Aug 13 OA Se.7.4 To review Controller time in position. – Aug 13 OA Se.7.5 To report on Flight Minutes, controlled minutes, changes in flight trajectory per specialty. – Aug 13 Goal OA Se.8 Introduce Benchmarking to encourage the adoption of best practices. – Aug 13 Objectives OA Se.8.1 To incorporate NAV CANADA and other Air Navigation Service Providers (ANSP) metrics into performance reports. – Aug 13  OA Se.8.2 To develop a SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis process for ACCs, Towers and FSSs resulting from ORAs (Operational Resource Analyses), National Operations Performance Report, etc. – Aug 13 Goal OA Se.9 Improve support provided to Operational Units through the use of new tools and the application of best practices. – Aug 13 Objectives OA Se.9.1 To research the application of new analysis tools and resources. – Aug 13 OA Se.9.2 To include a Safety Management Plan component into ORAs and other impact assessments. – Aug 13 OA Se.9.3 To incorporate future outlooks into analysis- traffic, staffing, training, etc. – Aug 13  OA Se.9.4 To prepare workshops/presentations with Operational Managers to foster working relationships and ensure analytical and business support is available. – Aug 13 OA Se.9.5 To determine a method of tracking events that effect service delivery to ensure future inclusion in analyses (e.g. Volcanic activity). – Dec 12 OA Se.9.6 To determine a method to share best practices discovered during the completion of OA reports and projects. – Aug 13

Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers

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SERVICE Goal OA Se.10 Improve the content of the Operations Performance Reports to ensure relevant, timely and accurate data is distributed. – Aug 17 Objectives  OA Se.10.1 To review Operations Performance Report with each FIR’s Management Team to solicit comments and suggestions for improvements to the information reported. – Aug 13 OA Se.10.2 To undertake the modification of a minimum of one section per year of the Operations Performance Report through the review, with input from GMs, to ensure meaningful, timely and accurate data is distributed. – May 17 Goal OA Se.13 Transfer day to day maintenance of OASRS database to Operations Finance while maintaining access to and analysis of the data. – Aug 13 Objectives OA Se.13.1 To prepare a transition plan with Ops Finance to transfer daily support activities. – Aug 13 OA Se.13.2 To investigate using SAS (Statistical Analysis Software) for Operational analyses on staffing and training. – Aug 13

OPERATIONS PLAN 2013–2015 Drive innovative service enhancements with operational systems and procedures that provide business value benefits for our customers

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SERVICE

OPERATIONS PLAN 2013–2015

Strategic Focus:

Advance the use of Data Link Communications. Goal OS Se.13 Support the performance analysis of Domestic and Oceanic Data Link communications. – Aug 14 Objectives

OS Se.13.2 SI Se.12.2

Assigned to multiple managers

To support the implementation of data link in domestic airspace and coordinate data link monitoring, investigating and reporting for those facilities newly implementing data link. – Aug 14

OS Se.13.1 SI Se.12.1

Assigned to multiple managers

To coordinate a common NAT member States AIC for phase 2 of the data link mandate. – Aug 14

SI Se.12.3 To create automated monthly data link reporting for internal use. These reports should differentiate domestic and oceanic (with the ability to drill down to each FIR), and include mitigations requested and implemented. – Aug 13 SI Se.12.4 To maintain ongoing RCP/SPR monitoring and reporting of system performance domestically and oceanic focussing on overall performance with the ability to drill down to FIR and specific message sets. – Dec 12 OS Se.13.5 SI Se.12.5

Assigned to multiple managers

To support the implementation of NATCC (AIDC, PANS ICD) into CAATS. – Aug 13

OS Se.13.6 SI Se.12.7

Assigned to multiple managers

To determine the viability of evolving from ARINC 623 oceanic clearances to CPDLC oceanic clearances. If viable, coordinate CPDLC Oceanic Clearances directly into the FMS. – Aug 13

 SI Se.12.7 To support the development of a dedicated department for monitoring, investigating and reporting domestic and oceanic data link issues. – Aug 14

Advance the use of Data Link Communications

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SERVICE Strategic Focus:

Contribute to the reduction of ANS customer’s environmental impact. Goal OS Se.14 Incorporate ENGAGE procedures into domestic airspace. – Aug 15 Objectives OS Se.14.1 To determine changes required in ATC MANOPS to facilitate ENGAGE domestically. – Aug 13 OS Se.14.2 To determine if an exemption to CARS is required to facilitate ENGAGE domestically. If required, coordinate with TC accordingly. – Dec 12 OS Se.14.3 To prepare and submit AIC for appropriate publication date. – Aug 14 OS Se.14.4 To prepare MANOPS changes and coordination. – Aug 14 Goal OS Se.19 Promote reduced separation initiatives in the NAT to facilitate fuel savings and reduction in greenhouse gas emissions. – Aug 15 Objectives OS Se.19.1 To promote and participate in the development of a CONOPS for the surveillance corridor. – Aug 13 OS Se.19.2 To continue a close working relationship with Gander ACC, Operational Analysis and Engineering to facilitate harmonization amongst the team and NAT initiatives. – Aug 14 OS Se.19.3 To participate in the development of ADS-B in the NAT (e.g. CONOPS). – Aug 14 OS Se.19.4 To determine if a 2013 NAV CANADA NAT Operational Forum is required and organize accordingly. – Nov 12 OS Se.19.5 To organize and participate in monthly or bi-monthly meetings involving all NAV CANADA international representatives. – Sep 12 OS Se.19.6 To continue support for RLongSM and look to incorporating RLongSM procedures into domestic airspace. – Aug 14 OS Se.19.7 To continue as the OPI for RLatSM safety case development and operational trials providing support where needed. – Aug 15 OS Se.19.8 To review the current process of creating ICAO NAT Working Papers (WP) and Information Papers (IP) for NAV CANADA and explore the feasibility of expanding the process to other appropriate groups. – Aug 13

Contribute to the reduction of ANS customer’s environmental impact

OPERATIONS PLAN 2013–2015

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OPERATIONS PLAN 2013–2015

Goal VR Se.4 Manage environmental impact. – Aug 14 Objectives VR Se.4.1 To assist customers in managing environmental footprint. VR Se.4.2 To investigate methods to improve customer efficiencies using PBN initiatives. Goal YZ Se.2 Promote Toronto FIR operational efficiencies to reduce greenhouse gas emissions. – Aug 15 Objectives YZ Se.2.1 To participate in cross-corporation consultations to explore methods to create operational efficiencies focused on greenhouse gas emissions. – Aug 15 YZ Se.2.3 To minimize delays at Toronto Pearson Airport to decrease greenhouse gas emissions. – Aug 15 Goal QX Se.8 In conjunction with NATS UK and SESAR, NAV CANADA will develop and implement trials/procedures to support North Atlantic (NAT) efficiencies with respect to fuel economy and greenhouse gas (GHG) emissions. – Aug 13 Objectives QX Se.8.2 To utilize ADS-B surveillance on the southern tip of Greenland to achieve more fuel efficient flight profiles. – Aug 15 QX Se.8.3 To utilize reduced longitudinal separation minima (RlongSM) to create more efficient flight profiles for qualified aircraft in the NAT. – Aug 13 QX Se.8.4 To participate in the ENGAGE Corridor Project – Phase 2 to examine means to improve the fuel efficiency of flights crossing the North Atlantic. – Aug 13 Goal QX Se.9 Continue to explore opportunities to use ADS-B to further enhance service, safety and environmental impact (GHG emissions). – Aug 15 Objectives QX Se.9.1 To implement reduced in-trail separation standards between ADS-B eligible aircraft operating in ADS-B surveillance airspace. – May 13 QX Se.9.2 To implement ADS-B surveillance from Hibernia Oil Platform. – Aug 13

Contribute to the reduction of ANS customer’s environmental impact

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SERVICE Goal QX Se.10 Continue to expand upon GAATS+ technology to further enhance customer service, reduce environmental impact and increase safety in the North Atlantic. – Aug 15 Objectives QX Se.10.1 To implement the Gander Oceanic – Flight Level Initiative (Go-FLI). – Aug 13 Goal AIS&FO Se.16 Expand the operational use of ADS-B. – Aug 17 Objectives AIS&FO Se.16.1 To remove barriers to customers’ use of installed ADS-B equipment. – Aug 13 AIS&FO Se.16.2 To expand surveillance-based separation standards into current procedural separation airspace (oceanic and remote). – Aug 17 Goal OA Se.3 Conduct Business Case Analyses of initiatives that provide benefits to our customers through continued lower operating costs and Greenhouse Gas emissions; or improved safety and service delivery. – Dec 13 Objectives OA Se.3.1 To assess and communicate the GHG and fuel savings benefits to our customers through reduced separation minima on North Atlantic in collaboration with other ANSPs. Initiatives include updating and preparation of the CIFER report, ENGAGE II, RLong, RLat, CPDLC et al. – Aug 13 OA Se.3.2 To further explore the current surveillance strategy possibilities. – Aug 13

Contribute to the reduction of ANS customer’s environmental impact

OPERATIONS PLAN 2013–2015

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SERVICE

OPERATIONS PLAN 2013–2015

Strategic Focus:

Transition to an integrated and enhanced CNS/ATM environment. Goal EG Se.7 Transition to an integrated and enhanced CNS/ATM environment. – Aug 13 Objectives EG Se.7.3 To expand EXCDS network within the Edmonton FIR. – Aug 13 EG Se.7.5 To install HWOS at selected sites within the Edmonton FIR. – Aug 13 EG Se.7.6 To implement NAM ICD in Edmonton FIR. – Nov 12 EG Se.7.9 To bring RNP4 operations in Edmonton FIR. – Aug 13 Goal WG Se.6 Transition to an integrated and enhanced CNS/ATM environment. – Aug 14 Objectives WG Se.6.1 To explore the implementation of MLAT at Winnipeg, Prince Albert and Sioux Lookout. – Aug 13 WG Se.6.3 To capitalize on efficiencies in aviation technology. – Aug 14 Goal UL Se.16 Expand surveillance coverage within the Montreal FIR. – Aug 13 Objectives UL Se.16.2 To continue to support the BP in the implementation of MLAT in Wabush so that the information required to make a decision is current. – Aug 13 UL Se.16.3 To continue to negotiate with Boston ARTCC to obtain radar data for Wheeler Sack. – Aug 13 Goal AIS&FO Se.19 Assess and ensure required midlife aircraft upgrades for CRJ and Dash 8 aircraft for the operations in the future CNS-ATM environment. – Aug 17 Objectives AIS&FO Se.19.1 To assess obsolescence of CRJ flight deck components. – Aug 14 AIS&FO Se.19.2 To assess obsolescence of DH8 Flight deck components. – Aug 14 AIS&FO Se.19.3 To plan upgrade tasks, aircraft downtime, STC requirement. – Aug 15 AIS&FO Se.19.4 To have aircraft upgrades operational. – Aug 17

Transition to an integrated and enhanced CNS/ATM environment

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SERVICE Strategic Focus:

Implement leading digital aeronautical information management principles. Goal AIS&FO Se.3 Integrate of NOTAM into AIM. – Aug 20 Objectives AIS&FO Se.3.2 To introduce ICAO format training to NOTAM users. – Apr 13 AIS&FO Se.3.20 To implement Digital NOTAM phase 3. – Aug 20 Goal AIS&FO Se.5 Maintain and recognize only a single official database for aeronautical information and data. – Aug 15 Objectives AIS&FO Se.5.1 To cease populating NAIDS and reallocate resources currently used for this function (required ADMS feeding CAATS). – Jun 13  AIS&FO Se.5.3 To determine a methodology for using tolerances (error Elipses) for Aeronautical Data Elements deemed critical to instrument procedure design. – Dec 12 AIS&FO Se.5.4 To aid the migration of Operational groups and ATM systems using ADMS. – Aug 15 Goal AIS&FO Se.6 Introduce web interface for the purpose of affecting change in aeronautical data (ACS). – Aug 14 Objectives AIS&FO Se.6.1 To introduce Accountable Source Software (ACS) for aerodrome operators to affect changes in their data. – May 13 AIS&FO Se.6.2 To introduce a NOTAM Wizard to allow for NOTAM creation from the accountable source. – Aug 14 AIS&FO Se.6.5 To develop and implement a data transfer interface between ADMS (SDO) and FPDAM (AeroDB). – Jun 13 Goal AIS&FO Se.10 Develop and sustain effective and efficient production systems to meet the needs of regulation, ANS and our customers. – Aug 15 Objectives AIS&FO Se.10.1 To establish and execute a plan to complete the regulatory reviews of instrument procedures in accordance with the TC requirements: (Baseline/Cyclic Review). – Jun 13 Implement leading digital aeronautical information management principles

OPERATIONS PLAN 2013–2015

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SERVICE

OPERATIONS PLAN 2013–2015

AIS&FO Se.10.2 To establish and execute a plan for supporting strategic operational projects. – Aug 13 AIS&FO Se.10.3 To reduce the third party turnaround time for new designs from submission to publication from 2.5 years to 9 months. – Oct 12 AIS&FO Se.10.4 To stabilize the assembly production platform. – Aug 13  AIS&FO Se.10.6 To improve the CAP production process to meet design unit production standard changes and other data changes. – Aug 13 AIS&FO Se.10.7 To create digital terrain information for all VNCs and VTAs. – Aug 13 AIS&FO Se.10.8 To improve the CFS production process to meet design unit production standard changes and other data changes. – Aug 13 AIS&FO Se.10.9 To introduce an ICAO compliant AIP in Canada. – Aug 13 AIS&FO Se.10.10 To replace ADC with data centric forms as source for data changes. – Dec 12 AIS&FO Se.10.11 To obtain a commitment from Rockwell Collins to develop True North FMS operations for RNAV approaches, True North corrections for display issues and provide coupled VNAV in the final approach segment of an LPV approach for the CRJ aircraft. – Feb 13 AIS&FO Se.10.12 To develop seamless LE/HE charts. – Aug 15

Goal AIS&FO Se.11 Develop and sustain a system that provides a set of Aeronautical information management (AIM) applied datacentric geophysical information standards and process (multi year goal). – Aug 15 Objectives AIS&FO Se.11.1 To ensure that NAV CANADA is not responsible for maintaining the digital geophysical source data. – Aug 13 AIS&FO Se.11.2 To implement a web interface for Land Use submissions with only completed forms being accepted. – Aug 13 AIS&FO Se.11.4 To develop, in concert with the Legal Department, a strategy on Provincial land use legislation. – Aug 15 AIS&FO Se.11.5 To assess adopting GML as the base information exchange language. – Aug 15 AIS&FO Se.11.6 To provide a spatial, relational database for geophysical features. – Apr 13

Implement leading digital aeronautical information management principles

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SERVICE Goal AIS&FO Se.12 Develop and sustain a system that provides an effective and holistic set of Aeronautical Information Management (AIM) applied data centric aeronautical information standards and process. – Aug 14 Objectives AIS&FO Se.12.1 To expand the use of ADMS. – Dec 13 AIS&FO Se.12.2 To define appropriate process for non-Annex 15 aero data. – Aug 14 AIS&FO Se.12.3 To research equipment available to allow for direct data entry from survey equipment SDO. – Aug 13 AIS&FO Se.12.4 To set AIM Aero Goal. – Aug 13 Goal AIS&FO Se.13 Improve planning, scheduling and work instruction communication through the use of an electronic tool. – Aug 13 Objectives AIS&FO Se.13.1 To identify appropriate electronic tool. – Nov 12 AIS&FO Se.13.2 To prepare and implement new processes and scheduling tool. – Aug 13 Goal AIS&FO Se.14 Implement customer and commercial services Product Modernization Plan. – Jan 15 Objectives AIS&FO Se.14.1 To develop a production process to support Regional CFS document capability. AIS&FO Se.14.2 To develop a production process to enable single page CAP production capability.

Implement leading digital aeronautical information management principles

OPERATIONS PLAN 2013–2015

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SERVICE

OPERATIONS PLAN 2013–2015

Strategic Focus:

Advance PBN with the implementation of RNP and regional GNSS procedures. Goal QM Se.8 Identify the possibilities for PBN in the Moncton FIR. – Oct 12 Objectives QM Se.8.2 To develop a basic Con Ops for PBN for Moncton ACC Low airspace. – Oct 12 Goal AIS&FO Se.15 Develop structures to support implementation of new PBN procedures. – Sep 14 Objectives AIS&FO Se.15.1 To develop PBN business case baselines. – Dec 12 AIS&FO Se.15.2 To identify ATS rules that limit PBN benefits and develop/execute plans to remove barriers. – Aug 14  AIS&FO Se.15.3 To identify regulatory gaps imposing restrictions on the implementation of NAV CANADA’s PBN plans and complete regulations changes and/or exemptions including required advisory material. – Aug 14 AIS&FO Se.15.4 To develop internationally harmonized PBN NAV specs in cooperation with ICAO. – Aug 14 AIS&FO Se.15.5 To conduct simulation and trials in support of new PBN implementation. – Aug 13 Goal AIS&FO Se.17 Increase operational benefits from GNSS. – Aug 15 Objectives AIS&FO Se.17.1 To complete an assessment of GNSS’s vulnerability on Operations. – Apr 13  AIS&FO Se.17.2 To develop an operational navigation plan using GNSS and minimum operational network (MON) of conventional aids. – Aug 13 AIS&FO Se.17.3 To identify and mitigate shortfalls in regulatory structure that would limit MON options. – Aug 15 AIS&FO Se.17.4 To implement conventional Nav Aid drawdown. – Aug 16 Goal OA Se.12 Prepare business case report on PBN Airport Analyses. – Aug 13 Objectives OA Se.12.1 To review and prioritize airports/runways for PBN implementation based on safety and efficiency analyses. – Aug 13

Advance PBN with the implementation of RNP and regional GNSS procedures

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5

1 OPERATIONS Goals Grouped by Theme STRATEGIC PLANNING

OPERATIONS PLANNING


Goals Grouped by Theme

2 5

Goals Grouped by Theme

5.1

Safety Themes

5.1.1

Business Resumption Planning The following Unit Business Plan Safety goals have been grouped into the theme: Business Resumption Planning

VR S.3 Revise core Business Plan. – Aug 14 WG S.5 Review, and amend if required, Business Resumption Plans for all units. – Aug 15 UL S.13 Ensure ACC operational staff is aware of adjacent unit’s evacuation plans and that the UL ACC Business Resumption Plan is updated. – Aug 13 AIS&FO S.6 Establish and deploy business continuity planning measures. – Jun 13

5.1.2

Enhancing Safety The following Unit Business Plan Safety goals have been grouped into the theme: Enhancing safety within Operations

SMP&A S.11 Implement the Red Flag Webinar Program. The program is designed to support an integrated and proactive approach to defining and mitigating safety issues at Towers, Flight Service Stations and FICs. – Aug 13 EG S.10 Develop and implement strategies to improve the Quality Assurance Program within the FIR. – Aug 13 YZ S.1 Implement processes which enhance safety within Operations in the YYZ FIR. – Aug 15 YZ S.2 Incorporate the use of new and existing technology in the Toronto FIR Safety initiatives. – Aug 15 YZ S.4 Involve customers and stakeholders to identify and implement operational safety improvements. – Aug 15

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Goals Grouped by Theme 5.1.2

OPERATIONS PLAN 2013–2015

Enhancing Safety The following Unit Business Plan Safety goals have been grouped into the theme: Enhancing safety within Operations

UL S.11 Obtain input from operational personnel on level of risk of top OSI PETE factors and unit deficiencies. – Aug 13 UL S.18 Expand the activities of the safety coordinators within the Montreal FIR. – Aug 13 QM S.2 Conduct safety review when implementing new technologies and procedures. – Apr 13 QM S.7 Conduct an in depth review of Proficiency Maintenance Activities. – Sep 12 QX S.2 Conduct safety review when implementing new technologies and procedures. – Apr 13 QX S.4 Update backup mode procedures for selected systems. – Aug 13 QX S.8 Implement safety and service improvements in Gander FIRs Domestic and Oceanic based upon improved technology. – Dec 12

5.1.3 NOSS The following Unit Business Plan Safety goals have been grouped into the theme: Supporting NOSS SMP&A S.9 Support NOSS activities in the FIRs. – Aug 14 EG S.11 Continue follow-up actions to Normal Operations Safety Survey (NOSS) report. – Aug 13 UL S.16 Conduct Normal Operations Safety Survey (NOSS) in select locations within the FIR. – Aug 13 QM S.5 Implement NOSS and conduct NOSS trials at specified sites. – Sep 12 QX S.5 Implement NOSS and conduct NOSS trials at specified sites. – Aug 13

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Goals Grouped by Theme 5.1.4

Operating Irregularities (OI) The following Unit Business Plan Safety goals have been grouped into the theme: The operating irregularities (OI) reduction strategy

WG S.3 Develop and implement measurable action items as part of a local awareness, training and follow-up strategy designed to reduce ACC OIs. – Dec 13 EG S.8 Develop and implement an operating irregularities (OI) reduction strategy processes. – Aug 13 WG S.4 Develop and implement measurable action items as part of an FIR awareness, training and follow-up strategy designed to reduce Airport Operations OIs. – Dec 12 YZ S.3 Maintain and improve Safety Awareness through communication and training in an effort to reduce OIs. – Aug 15 UL S.17 Identify factors that may cause OIs in order to prevent them. – Aug 13

5.1.5

Safety Based Training The following Unit Business Plan Safety goals have been grouped into the theme: Developing a safety based training framework

SMP&A S.13 Provide Operational managers and employees with knowledge and tools to manage fatigue. – Aug 15 VR S.2 Develop and implement TRUCE Package (Training for Unusual Circumstances and Emergencies) for controllers and specialists. – Aug 13 WG S.6 Develop a recurrent training framework that encompasses current training elements into a cohesive safety based yearly program. – Sep 12 UL S.15 Review Montreal FIR’s recurrent training program. – Aug 13 QX S.3 Develop a recurrent training framework that encompasses current training elements into a cohesive safety based yearly program. – Aug 15

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Goals Grouped by Theme 5.1.6

OPERATIONS PLAN 2013–2015

Safety Information The following Unit Business Plan Safety goals have been grouped into the theme: Effectively managing safety information

OS S.5 Record, summarize, report and maintain required data utilized as part of the SMS activities for monitoring, managing and mitigating events impacting levels of risk associated to aircraft separation standards. – Aug 13 SMP&A S.5 Modernize international safety measuring criteria. – Dec 12 SMP&A S.7 Implement the new Similar Sounding Identification Reporting process. – Aug 13 QX S.6 Utilize operations teams to continually evaluate processes and procedures for continuous improvement. – Aug 15 QX S.10 Utilize the Gander ACC Safety Committee, as a vehicle to change safety-related data and knowledge, coordinate and plan safety-management activities and examine feedback on issues relating to safety performance. – Aug 15

5.1.7

Safety Management System The following Unit Business Plan Safety goals have been grouped into the theme: Increasing the efficiency and effectiveness of the Safety Management System

OS S.4 Enhance the integration of PETE mitigations across operational and Head Office units. – Aug 14 SMP&A S.3 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 13 SMP&A S.10 Develop products to guide pilots and operators in the use of aviation phraseology. – Aug 15 SMP&A S.12 Strengthen HIRA mitigation follow-up processes. – Aug 14 EG S.4 In support of the objectives of the NAV CANADA Safety Management System, administer 3 proactive safety objectives within the FIR. – Aug 13 EG S.9 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 15 WG S.1 Comply with new Safety Management System Regulations. – Aug 15 WG S.2 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System in the WG FIR. – Aug 14 QM S.8 Develop a framework of process’ and staff participation that enhances the Moncton ACC SMS. – Dec 13 AIS&FO S.5 Identify and implement opportunities to increase the efficiency and effectiveness of the Safety Management System. – Aug 15

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Goals Grouped by Theme

5.2

People Themes

5.2.1

ATS Proficiency Program The following Unit Business Plan People goals have been grouped into the theme: Enhancing the ATS proficiency program

UL P.11 Enhance the ATS proficiency program within the Montreal FIR. – Dec 12 QM P.14 Establish the requirements and currency process for ATOS Library. – Jun 13

5.2.2 Communications The following Unit Business Plan People goals have been grouped into the theme: Promoting better communications OS P.3 Enhance the profile and reputation of NAV CANADA as an employer of choice. – Dec 14 EG P.7 Improve two-way communications between employees in the Edmonton ACC through the ACC Communications Committee. – Aug 14 WG P.1 Continue to build and maintain union management relationships. – Aug 14 WG P.4 Strengthen communication systems to enhance accountability. – Aug 14 YZ P.3 Continue to build and maintain employee management relationships. – Aug 15 UL P.17 Foster better communications between units and specialties. – Aug 13 QM P.12 Develop and implement “One on Ones” - formal interview process designed to solicit feedback and input and to discuss planning and interests with all represented staff within the FIR. – Nov 12 QX P.2 Continue the implementation of CATCA supervisory feedback initiative and further develop process as a positive and productive tool for supervisor and managers. – Aug 15

OPERATIONS PLAN 2013–2015

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Goals Grouped by Theme 5.2.3

OPERATIONS PLAN 2013–2015

Employee Competencies The following Unit Business Plan People goals have been grouped into the theme: Developing employee competencies

OS P.3 Sponsor workplace improvements when required. – Aug 14 OS P.6 Implement AVP Operational Support Department strategy sessions for the AVP Operational Support Department. – Aug 14 OS P.7 Continue to promote the role of flight services at NAV CANADA. – Aug 14 SI P.3 Develop goals, guidelines and protocols for the use of email for the AVP Operational Support Department that are aligned with planned document management strategies. – Aug 13 SMP&A P.5 Increase human factors knowledge within Operations to support the implementation of new systems and investigation processes. – Aug 13 EI&SM P.2 Promote the importance of the Operating Irregularity Report Form in the context of a robust SMS. – Aug 14 SD P.4 Develop an FIR familiarization package on how to conduct an aeronautical study. – Aug 13 VR P.4 Improve administrative processes through the use of technologies. – Aug 14 UL P.20 Recognize employee excellence through example and engagement at the FIR level. – Dec 12 UL P.21 Implement activities that foster continuous learning. – Aug 13 AIS&FO P.1 Employ and retain the best qualified and trained AIS personnel in Canada. – Aug 14 AIS&FO P.5 Ensure appropriate technical support structure – Dec 12

5.2.4

Physical Workplace The following Unit Business Plan People goals have been grouped into the theme: Improving the physical workplace

EG P.3 Improve the physical workplace. – Aug 14 UL P.13 Sponsor workplace improvements where required. – Aug 13 QM P.2 Continue to upgrade, update and refresh facility workspaces. – Dec 13 QX P.1 Continue to upgrade, update and refresh facility workspaces. – Dec 12

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Goals Grouped by Theme 5.2.5 Staffing The following Unit Business Plan People goals have been grouped into the theme: Managing staffing and staff utilization OS P.2 Staff the Technical Publications Unit to the levels identified in the group’s action plan of June 2009. – Dec 14 EG P.1 Attain staffing levels based on unit identified targets. – Aug 13 EG P.5 Improve resource utilization as required at each specialty/site. – Aug 14 YZ P.1 Manage staffing and utilization. – Aug 15 OA P.2 Improve analytical support and the subsequent communication of the analysis, for Operational Units staffing decisions. – Dec 12

5.2.6

Team Supervisors The following Unit Business Plan People goals have been grouped into the theme: Developing and supporting Team Supervisors

VR P.1 Develop and Support Team Leaders (Shift Managers, Team Supervisors and UPS). – Aug 14 EG P.6 Initiate the Flight Service Team Supervisor Initiative within ATSAC units. – Aug 13 WG P.5 Develop, implement and support training and career development programs for operations TS and UOS employees. – Aug 14 UL P.15 Implement a comprehensive supervisor training program for all operational supervisors. – Aug 13 QM P.9 Provide supervisor development opportunities in Moncton ACC. – Nov 12 QX P.4 Provide supervisor development opportunities in Gander ACC. – Aug 15

5.2.7 Training The following Unit Business Plan People goals have been grouped into the theme: Improving Operational Training VR P.2 Improve Operational Training within the FIR. – Aug 14 WG P.3 Improve the training success rate. – Aug 14 OPERATIONS PLAN 2013–2015

89


Goals Grouped by Theme

OPERATIONS PLAN 2013–2015

5.2.7 Training The following Unit Business goals have been consolidated into Operations Plan goal P.7. Improving Operational Training YZ P.2 Introduce training initiatives targeting a higher success rate. – Aug 15 UL P.3 Use local or regional refresher training to ensure optimal knowledge. – Aug 13 UL P.6 Improve training success through all phases of training. – Dec 13 UL P.24 Improve operational training. – Aug 13 UL P.26 Integrate the UFA simulators into the training process at the Montreal ACC and Tower. – Dec 14 QM P.1 Improve training processes to support increased training success. – Sep 12 QM P.13 Develop Specialty Training Teams. – May 13 OT P.1 Create accountability in Operational Training for organizationally based errors resulting from PETE factors. – Aug 13 OT P.2 Improve the quality and efficiency of Operational Training Programs. – Aug 15 OT P.3 Improve Operational Training Programs to reflect future technological changes to the operational environment. – Aug 13 OT P.4 Improve quality and processes for continuous learning initiatives. – Aug 14 OT P.5 Improve communication and understanding of Operational Training Programs. – Aug 15 OT P.6 Transition courseware to new software technology. – Aug 15

5.2.8

Working Environment The following Unit Business Plan People goals have been grouped into the theme: Developing and fostering a fulfilling productive working environment

VR P.3 Promote employee engagement through effective communication, leadership and people practices. – Aug 14 VR P.5 Establish understanding and accountability around organizational direction. – Aug 14 EG P.2 Establish and implement a process to foster and promote employee engagement within the FIR through effective communication, leadership and people practices. – Aug 14

90


Goals Grouped by Theme 5.2.8

Working Environment The following Unit Business Plan People goals have been grouped into the theme: Developing and fostering a fulfilling productive working environment

WG P.2 Promote employee engagement through effective communication, leadership and people practices. – Aug 14 YZ P.4 Promote employee engagement through effective communication, leadership and people practises. – Aug 15 UL P.16 Promote team work within NAV CANADA by planning special events. – Aug 13 UL P.22 Implement activities suggested by employees to promote engagement. – Aug 13 QM P.15 Develop a QM ACC controller recognition program. – Dec 12 QX P.5 Undertake activities that foster employee engagement. – Aug 15 OA P.3 Promote employee engagement through effective communication, collaboration and demonstration of positive people practices. – Aug 13

5.3

Service Themes

5.3.1 Airspace The following Unit Business Plan Service goals have been grouped into the theme: Managing airspace VR Se.1 Implement the Vancouver Airspace Plan. – Aug 13 EG Se.5 Renew the airspace and procedures in Alberta to support the implementation of the new parallel runway in Calgary. – Aug 14 YZ Se.4 Improve operational efficiency in the Toronto FIR. – Aug 15

5.3.2 ATCoach The following Unit Business Plan Service goals have been grouped into the theme: Implementing ATCoach EG Se.8 Support implementation of ATCoach and VRR in Edmonton FIR. – Aug 14 WG Se.5 Support implementation of ATCoach and VRR in Winnipeg FIR. – Aug 13 OPERATIONS PLAN 2013–2015

91


Goals Grouped by Theme 5.3.3

OPERATIONS PLAN 2013–2015

Automated RAAS The following Unit Business Plan Service goals have been grouped into the theme: Automated RAAS

SI Se.15 Explore the feasibility and implementation of Automated RAAS. – Aug 14

5.3.4

Console Replacement The following Unit Business Plan Service goals have been grouped into the theme: Console Replacement

EG Se.9 Enhance service provision through re-consoling of ACC. – Aug 14 QM Se.12 Continue the console replacement with the new ergonomic console workstations. – Aug 13 QM Se.21 Develop Console Configuration Plan for IFR simulator. – Dec 12 QX Se.4 Continue the console replacement with new ergonomic console workstations. – Dec 12

5.3.5 Communications The following Unit Business Plan Service goals have been grouped into the theme: Enhancing communications OS Se.12 Support AIS in the implementation of PBN – Aug 15

92


Goals Grouped by Theme 5.3.6

Customer Service The following Unit Business Plan Service goals have been grouped into the theme: Enhancing customer service

VP Ops Se.1 Improve the management of safety risks and increase the efficiency of North Atlantic oceanic air operations – Aug 13 OS Se.7 Enhance customer services over the NAT and Canadian Domestic Airspace. – Aug 15 SD Se.9 Create innovative service enhancements that effectively support ATM and customer business activities. – Aug 13 VR Se.2 Increase operational efficiency through improved staffing, LOS initiatives and better communications. – Aug 14 VR Se.3 Leverage technology to support the core business, enhance safety and support customer service. – Aug 14 EG Se.1 Study and refine if required, FIR/specialty/sector configurations/site operations in line with traffic flows to enhance customer service and to facilitate training. – Sep 14 EG Se.2 Improve customer consultations through planned meetings that foster open communications – Aug 14 WG Se.1 Create innovative service enhancements which continue to lower customer operating costs. – Aug 14 WG Se.2 Maintain or improve customer service in the safest and most efficient manner possible in WG FIR. – Aug 13 YZ Se.1 Identify initiatives based on customer feedback and requirements to improve customer service within the Toronto FIR. – Aug 15 YZ Se.3 Ensure consistent and efficient service to customers within the Toronto FIR and minimize the number and severity of restrictions attributed to NAV CANADA. – Aug 15 YZ Se.5 Identify and implement ATS Level of Service review. – Aug 15 UL Se.3 Adapt current procedures and practices in support of increased efficiencies for our customers. – Dec 13 UL Se.7 Maintain or improve customer service in the safest and most efficient manner possible in Montreal FIR. – Aug 13 QM Se.20 In collaboration with customers & adjoining ANSP units, conduct a trial of removing NARS from the westbound track message and create an action plan based on the results. – Sep 12 QX Se.5 Improve customer service based on improved internal efficiencies. – Aug 15 AIS&FO Se.10 Develop and sustain effective and efficient production systems to meet the needs of regulation, ANS and our customers. – Aug 15

OPERATIONS PLAN 2013–2015

93


Goals Grouped by Theme

OPERATIONS PLAN 2013–2015

5.3.7 Digital AIM The following Unit Business Plan Service goals have been grouped into the theme: Digital AIM AIS&FO Se.5 Maintain and recognize only a single official database for aeronautical information and data. – Aug 15 AIS&FO Se.6 Introduce web interface for the purpose of affecting change in aeronautical data (ACS). – Aug 14 AIS&FO Se.11 Develop and sustain a system that provides a set of Aeronautical Information Management (AIM) applied data centric geophysical information standards and process (multi year goal). – Aug 15 AIS&FO Se.12 Develop and sustain a system that provides an effective and holistic set of Aeronautical Information Management (AIM) applied data centric aeronautical information standards and process. – Aug 14

5.3.8

Electronic Strips The following Unit Business Plan Service goals have been grouped into the theme: Implementing electronic strips

QM Se.4 Implement Electronic Strips in High Specialty. – May 13 QM Se.13 Implement stripless environment in Low/Terminal specialties. – Dec 13 QM Se.23 Implement stripless environment in ATOS Specialty. – Dec 13 QX Se.6 Implement Electronic Flight Strip (EFS) environment in ACC specialties. – Dec 13

5.3.9 Environmental The following Unit Business Plan Service goals have been grouped into the theme: Reducing the environmental impact of the ANS OS Se.14 Incorporate ENGAGE procedures into domestic airspace. – Aug 15 OS Se.19 Promote reduced separation initiatives in the NAT to facilitate fuel savings and reduction in green house gas emissions. – Aug 15

94


Goals Grouped by Theme 5.3.9 Environmental The following Unit Business Plan Service goals have been grouped into the theme: Reducing the environmental impact of the ANS VR Se.4 Manage environmental impact. – Aug 14 YZ Se.2 Promote Toronto FIR operational efficiencies to reduce greenhouse gas emissions. – Aug 15 QX Se.8 In conjunction with NATS UK and SESAR, NAV CANADA will develop and implement trials/procedures to support North Atlantic (NAT) efficiencies with respect to fuel economy and greenhouse gas (GHG) emissions. – Aug 13 QX Se.9 Continue to explore opportunities to use ADS-B to further enhance service, safety and environmental impact (GHG emissions). – Aug 15 QX Se.10 Continue to expand upon GAATS+ technology to further enhance customer service, reduce environmental impact and increase safety in the North Atlantic. – Aug 15 AIS&FO Se.16 Expand the operational use of ADS-B. – Aug 17 OA Se.3 Conduct Business Case Analyses of initiatives that provide benefits to our customers through continued lower operating costs and Greenhouse Gas emissions; or improved safety and service delivery. – Dec 13

5.3.10 Implementing Technology The following Unit Business Plan Service goals have been grouped into the theme: Implementing new and existing technology YZ Se.7 Operationally test, implement and support the use of new and existing technology. – Aug 15 UL Se.22 Proactively support the testing and implementation of new technology. – Aug 13 UL Se.24 Effectively advance the implementation, support and testing of new technology. – Aug 13 SI Se.4 Implement technology to enhance runway safety. – Dec 12 SI Se.6 Assess and develop new technology. – Aug 13 SI Se.9 Effectively advance the implementation, support and testing of new technology. – Aug 13 EG Se.4 Enhance service provision with the introduction of new technology and improved procedures targeted to technology insertion dates. – Aug 14 OPERATIONS PLAN 2013–2015

95


Goals Grouped by Theme

OPERATIONS PLAN 2013–2015

5.3.11 NOTAM The following Unit Business Plan Service goals have been grouped into the theme: Transitioning to ICAO format digital NOTAM AIS&FO Se.3 Integrate of NOTAM into AIM. – Aug 20

5.3.12 Surveillance The following Unit Business Plan Service goals have been grouped into the theme: Enhancing surveillance UL Se.16 Expand surveillance coverage within the Montreal FIR. – Aug 13 QM Se.7 Implement MLAT in Fredericton to enhance surveillance within the Fredericton CZ and adjacent airspace. – Dec 13

5.3.13 Weather Services The following Unit Business Plan Service goals have been grouped into the theme: Weather services OS Se.3 Improve Aviation Weather Services through the use of geospatial technologies and the enhance interactive capacities of the CFPS. – May 13

96


6

Glossary of Acronyms


Glossary of Acronyms

Glossary of Acronyms A AASP ACC ACS ADMS AASP ACC ACS ADMS ADS ADS – B AIC AIDC AIM AIP AIS ANS ANSP AOC AOCM AOR AOS ARC ARGUS ARTCC

Alberta Airspace Services Project Area Control Centre Accountable Source Software Aeronautical Data Management System Alberta Airspace and Services Project Area Control Centre Accountable Source Software Aeronautical Data Management System Automatic Dependent Surveillance ADS Broadcast Aeronautical Information Circular ATS Interfacility Data Communication Aeronautical Information Management Aeronautical Information Publication Aeronautical Information Services Air Navigation System Air Navigation Service Provider Air Operations Centre Area Operations Consultation Meeting Aviation Occurrence Report Airport Operations Specialist Automatic Radio Compass Confidential Safety reporting program Air Route Traffic Control Center

ASDE Airport Surface Detection Equipment A-SMGCS Advanced Surface Movement Guidance and Control System ATC Air Traffic Control ATM Air Traffic Management ATOS Air Traffic Operations Specialist ATS Air Traffic Services ATSAC Air Traffic Specialist Association of Canada ATSAMM ATS Administration and Management Manual AWF Airspace Warning Feature AWOS Automated Weather Observation System AWWS Aviation Weather Web-Site

B

BP

C

CA CAATS CARAC CATCA CFPS CIFER CFS CMA CNS

Business Proposal Collective Agreement Canadian Automated Air Traffic System Canadian Aviation Regulation Advisory Council Canadian Air Traffic Control Association Collaborative Flight Planning Service Collaborative Initiatives for Emissions Reduction Canada Flight Supplement Central Monitoring Agency Communication, Navigation, Surveillance OPERATIONS PLAN 2013–2015

99


Glossary of Acronyms CONOPS CPDLC CRFI

D

D-ATIS DAWC DND DSC D-VFR DVL

E

EFS EXCDS

F

FAA FCM dB FIC FIR FMS FPDAM FSS FSTSI FWGS

G

GAATS GEM

Concept of operations Controller Pilot Data Link Communications Canadian Runway Friction Index Data – Automatic Terminal Information Service Digital Aviation Weather Camera Department of National Defence Data Systems Coordinator Defence Visual Flight Rules Digital Voice Logger Electronic Flight Strips Extended Computer Display System Federal Aviation Administration Functional Compliance Monitoring Data Base Flight Information Centre Flight Information Region Flight Management System Flight Procedures Design and Airspace Management Flight Service Station Flight Service – Team Supervisor Initiative Flight Service Station Weather Graphics System Gander Automated Air Traffic System GAATS Error Monitor

GEMS GHG GML GO-FLI

H

HIRA HWOS

I

ICAO ICASC IFS IFPS IFR IFSS IIDS ILS ITWP

K

KPI KRA

L

LH/HE LOS LPV LWIS

OPERATIONS PLAN 2013–2015

Generic Error Modeling System Greenhouse Gas Geogrpahic Mark up Language Gander Oceanic Flight Level Initiative Hazard Identification and Risk Assessment Human Weather Observation System International Civil Aviation Organization International Committee for Airspace Standardization and Calibration Internet Flight Planning System Initial Flight Plan Processing System Instrument Flight Rules International Flight Service Station Integrated Information Display System Instrument Landing System Integrated Tower Workstation Project Key Performance Indicator Key Result Area Low Enroute and High Enroute Altitute Charts Level of Service Localizer Performance with Vertical Guidance Limited Weather Information System

100


Glossary of Acronyms

M

MACCO MANOPS MBS MDA MIDS MLAT MOA MON MR MSAW MTCD

N

NAIDS

Manager, Area of Control Center Operations Manual of Operations Manager, Business Services Management Development Assignment Multi-purpose Information Display System Multilateration Military Operations Area Minimum Operational Network Modification Request Minimum Safe Altitude Warning Medium-Term Conflict Detection

NAV CANADA Aeronautical Information Database System NAM ICD North American Interface Control Display NAR North American Route NARDS NAV CANADA Auxiliary Radar Display System NAT North Atlantic NATCC North Atlantic Common Co-ordination NAT DEMA North Atlantic Deviation and Errors Monitoring Application NAVCOH NAV CANADA Occupational Health NCAMS NAV CANADA Aircraft Movement System NOSS Normal Operations Safety Survey NOTAM Notice to Airmen

O

OA OASRS OC OI OJI OJT OSQ OP OPI ORA ORP OSI OTP OTS OTU OWG

Operational Analysis Operational Analysis Staffing and Resourcing System Observer/Communicator Operating Irregularity On-the-Job Instructor On-the-Job Training Office of Safety and Quality Opportunity Proposal Office of Primary Interest Operational Resource Analysis Operational Resource Plan Operations Safety Investigation Operations Competency Issues Organized Track System Operational Training Unit Oceanic Working Group (FAA)

P

PANS IDC Procedures for Air Navigation Services Interface Control Display PBN Performance Based Navigation PETE Person, Equipment, Task, Environment PPCI Project Performance Continuous Improvement PPIR Post Project Implementation Review

OPERATIONS PLAN 2013–2015

101


Glossary of Acronyms

Q

QA QTP

R

RAAS RADS RCP RI RLatSM RLongSM RMA RNAV RNP RTS RVSM

S

SARA SAS SATCOM SD SDO SESAR SID SMPA SM SMS SMSOCT SNOWTAM SPR

Quality Assurance Qualification Training Program Remote Aerodrome Advisory Service Radar Analysis Debriefing System Required Communication Performance Runway Incursions Reduced Lateral Separation Minimum Reduced Longitude Separation Minimum Regional Monitoring Agency Area Navigation Required Navigation Performance Regional Training Specialist Reduced Vertical Separation Minimum Speed and Route Advisor Statistical Analysis Software Satellite Communications Service Delivery Static Data Operations Single European Sky ATM Research Standard Instrument Departure Safety Management Planning and Analysis Site Manager Safety Management System SMS Operations Coordination Team Winter Aerodrome surface conditions disseminated in a special NOTAM format Safety Performance Report

STAR STC SWAP

OPERATIONS PLAN 2013–2015

Standard Instrument Arrival Supplemental Type Certificate Severe Weather Avoidance Program

T

TC Transport Canada TCU Terminal Control Unit TDI Temporary Duty Instructor TFI Technical Flight Inspector TFMS Traffic Flow Management System TRUCE Training for Unusual Circumstances and Emergencies TS Team Supervisor TSLP Team Supervisor Leadership Program

U

UMC UOS UPS UQTP

Union/Management Consultation Unit Operations Specialist Unit Procedures Specialist Unit Qualification Training Program

V

VFR Visual Flight Rules VHF Very High Frequency VNAV Vertical Navigation (instrument approach) VNC VFR Navigation Chart VRR Voice Recognition Response VSCS Voice Switching and Control System VTA VFR Terminal Area chart

W

WADDS WAM WARP WTM

Wind and Altimeter Digital Display System Wide Area Multilateration Workstation Activity Recording Program Windsor Toronto Montréal

102


2013 – 2015 Operations Strategic Plan  

2013 – 2015 Goals and Objectives

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