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2019-2020


contents Welcome

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Our Promise to You

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Your Promise to Us

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Settling in

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Your Course

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Staying on Track

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BRAG Guide

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Your Journey

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Your Career

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Your Next Steps

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A Safe Place to Be

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ACC Online

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Student Support

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If Anything Goes Wrong

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Have Your Say

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Keep in Touch

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Having trouble reading this handbook? View it online here – fe.atm.ac


Follow Your

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Passion Welcome to Access Creative College. Whether you’re just getting started or coming back after a break, you can look forward to an exciting year ahead. We’re a real mixed bunch here, all following our passion for creativity. From our students to our tutors to our patron, Ed Sheeran, it’s a friendly and lively creative community – welcome! Together you’ll master your craft, hone your style and make your move into Games, Media, Music or Events. In this handbook you’ll find everything you need to know about being a student here. We’ve worked hard to create the kind of place that lets your creativity thrive. Now it’s up to you to jump in and make the most of it. Looking forward to getting to know you all, The Access Creative College Team 7


CREATE

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These values sit at the heart of who we are and what we do. Embrace them – they belong to you, too.

CREATIVITY We are pioneers. We innovate and think differently to explore new avenues and push boundaries.

RESPONSIBILITY We are clear, true, honest and show respect to one another. We demonstrate integrity and take ownership of our actions.

ENTREPRENEURSHIP We use initiative and seize opportunities. We work closely with partners to promote innovation and nurture entrepreneurial spirit.

AMBITION We harness our passion for creativity and have the courage to turn it into reality. We never stop striving for excellence.

TEAMWORK We collaborate with others to produce our best work. The extraordinary is created when we’re challenged, supported and work as a team.

EQUITY We’re inclusive and fair to everyone, all of the time. We celebrate achievements no matter the size and show care, empathy and generosity to others. 9


OUR PROMISE TO YOU

When you walk through our doors, we take on a commitment to helping you achieve your goals and aspirations. We’re always on hand to support you, and we do that in a few ways:

Got something to say? We’ll listen! Through our ‘You Said - We Did’ process, you can share your views safe in the knowledge that we value and respect what you have to say.

motivation We’ll get you work-ready and raring to go with our ambitious and innovative creative curriculum covering different industry sectors.

growth & development We’ll help you build your technical skills and grow your creative confidence through an exciting, wellstructured and supportive programme.

Industry skills We’ll also help you with the kinds of ‘soft skills’ your chosen field is looking for, like teamwork, communication, creative thinking and adaptability.

A GOOD routine We’ll get you from one great lesson to the next, making sure sessions start and end on time with any tutor absences covered appropriately.

your WELLBEING We care about your wellbeing, and are on hand to offer advice and guidance when it comes to keeping mentally, physically and emotionally fit. 10


A SAFE ENVIRONMENT Our colleges are safe, welcoming and inclusive for all. We do everything we can to support students with their individual needs. We also promote Equality of Opportunity and Recognition of Diversity, alongside wider social and cultural values including Prevent and British Values.

ClEAR guidelines Whenever you’re set a formal assessment, we’ll make sure things are crystal clear. That means: • Written instructions (a.k.a. your assignment brief) and an explanation of how you’ll be assessed • A clear deadline and a date to expect feedback on your work (provided you hand completed work in on time, you’ll get feedback no later than 15 working days after submission, unless otherwise stated). Last but not least:

CHECKING IN If you’re under 18, we’ll keep your parent, guardian or carer in the loop when it comes to your progress. We’ll also make sure we have their permission for you to attend any events happening outside of the college. 1111


YOUR PROMISE TO US

Get the most out of your time here by being your best self:

Look after yourself

Get stuck in

Think about your welfare and that of your fellow students, recognise the dangers of radicalisation and always let the safeguarding officer know if you’re worried about anything.

Take control of your journey and really embrace the challenges on the road to shaping your creative future.

Get to know our values Make them your own and use them as a guide during your studies.

Don’t be late Don’t miss out on important stuff or disturb your fellow students. Be on time for lessons, meet deadlines and set yourself up for your career.

Be present Go to all your lessons and make the most of your time here. If you do have to miss a session for a genuine reason, let us know as soon as you can.

No, really, be present Learn more Pages 28–30

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That includes going along to things like English, Maths, tutorials and employability/work experience activities. They all count towards the skills you need for the future.


Stay safe online

STEP up

Protect your personal data when using computers and mobile devices.

You’re here to develop your professional practice, and that comes with both fun and responsibility.

MUTUAL RESPECT Respect your environment and those around you, no matter their race, religion, culture, gender, sexuality, views or background.

OBEY THE LAW Understand that theft, violence and being under the influence of alcohol or drugs are not tolerated on campus or at external events organised by the college.

YOUR STUDENT ID Wear your student ID pass at all times to help us maintain a safe and secure learning environment. Stick to the designated areas when it comes to eating and drinking.

PHYSICAL & MENTAL HEALTH Keep yourself mentally, physically and emotionally healthy by following all health, safety and welfare practices (yes, that includes wearing ear protection when you need to!). 13


SETTLING IN Come on in We don’t just drop you in the deep end and expect you to swim. Whether you’re a new student or returning for another year, you’ll have an induction period to kickstart your studies. Induction is there to help you settle in, get comfy in your surroundings and find out everything you need to know about the year ahead, from course info to where you’ll study. It’s also an opportunity to ask questions, meet the team and make some new friends.

Look out for others If you notice someone struggling, please let us know so we can help them. 14


Take time to explore Induction is an exciting time to think about the adventure ahead. But it’s also an opportunity to double-check you’re on the right path. Your tutor team will work with you to make sure you’re on the right course at the right level and in the right place to get the most out of your studies. You’ll also meet your Tutor to chat through your progress and set targets for the future. Now is also the time to chat through any learning needs so we can offer you the right support and the best start.

Ask questions If you have any course-related questions or problems, speak to your Course Leader. They’re there to make sure your course meets your needs. We’ll also ask you about your experience so far and what we can do to improve. That way we can update you on any actions we’ve taken.

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YOUR COURSE Whichever course you choose to study, you’ll master your craft while also learning the kinds of skills that get you work-ready. Each course is tailored to include your main qualification, as well as English and Maths (if you need it), work experience and employability skills. You’ll also take part in sessions geared around your wellbeing.

Both Functional Skills and GCSE qualifications include exams and will open doors for future courses and employment.

Delivery & assessment

Your English and Maths studies will also include vocational activities to help you build your skills and confidence.

Maths & English

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There are no exams on our core pathways! Instead you’ll get hands-on, developing vocational skills that build towards your main qualification. We assess your progress through unit-based study and learning outcomes, which may be formed into wider practical, industry-focused projects.

Building your skills in Maths and English will really help you progress and succeed in your chosen career. We can help you work on this through supportive sessions and focussed lessons if you need them. GCSE grade 3?

GCSE grade 2?

You can attend supportive lessons to build your grade.

Attend helpful, targeted lessons to gain a recognised Functional Skills qualification. You may also have the opportunity to progress to GCSE level while studying with us.


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STAYING ON TRACK Mastering your craft takes time. We’re here to support you on that journey, no matter where you’re starting from. At every step of the way we’ll challenge you, bring you new ideas and opportunities, and push you to develop your skills. We promise it’ll be an enjoyable and productive time as long as you get stuck in.

Your Individual Learning Plan Your studies are designed in stages to help you focus, improve and progress to the next step. As your guide, you’ll use the ILP or ‘Individual Learning Plan’ to chart your progress, set goals and plan your work across the year.

SMART goals To help you stay on track, we’ll help you craft SMART goals. These are: • • • • •

Specific Measurable Achievable Realistic Timebound targets or things you want to achieve.

We’ll also ask you to think about how you want to record your achievements so you can reflect and progress when you complete your course.

Showing up Part of the job is showing up. That’s why we always ask you to keep 100% attendance as one of your targets. This counts for all areas of study, from your main qualification to work experience or employability sessions. Don’t be late! Arriving late to lessons means you miss important stuff and disturb your fellow students. So be sure to manage your time and plan your days properly. At induction you’ll find out what to do if you’re going to be absent or late for any lessons.

Need to work or go on holiday? Check your college calendar before booking anything.

Absent due to illness? Make sure you let us know bring in your doctor’s note or appointment card.

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BRAG GUIDE

Throughout your course you will be given a BRAG rating which summarises how you’re doing against your target grades, attendance and punctuality along with submitting work and meeting deadlines.

Blue You’re rated as an outstanding student, predicted to achieve above target grade/achieve aspirational grade on your current performance. Red You’re identified as being “at risk of not achieving” on your current performance.

Amber You’re predicted to achieve below target on your current performance.

Green You’re predicted to achieve on your current performance.

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YOUR JOURNEY Induction Your first week or two is all about settling in. During induction you can check-in with your Course Leader, enrol for a Maths or English GCSE (if you need to) and complete the Right Choice Review tutorial. By the end of induction you’ll know you’re on the right track.

Progress Review 1 Progress Reviews are a great way to check in on how you’re progressing when it comes to qualifications, specialist skills and employability skills. Progress Review 1 happens at the end of the first term, before the new year. You’ll get a BRAG (Blue Red Amber & Green) rating which summarises how you’re doing against your target grades, attendance and punctuality, along with submitting work and meeting deadlines. 22


Learner Reports & Parents Evenings (16-18) Learner reports will provide you with a summary of your qualification progress, your attendance and punctuality record and your BRAG rating. If you’re aged 16-18, your parent, carer or guardian will be invited to attend a parents evening to see how you’re progressing. This usually happens midway through the second term.

On-Track Reviewing It’s always good to take stock, so midway through your course we’ll get together to discuss your progress, see how you’re getting on with your studies and where you’re collaborating with fellow students. We’ll also look at your grades, attendance and project contributions. You can get ready for this tutorial by giving us feedback and thinking about which career or study opportunities you might want to aim for.

Progress Review 2 Like Progress Review 1, only this time it’s during the last term.

Next Steps Review & Final Progress Review Just before your course comes to an end, we’ll have our final support meeting. This Next Steps interview focuses on your future, so get ready to chat about what you want to do next and how you’ll get there.

Keeping in touch Your journey doesn’t stop when your course ends – lots of our students come back as campus ambassadors or to share their work and experiences with us. 23


Your Want to get a ‘real job’ doing something you love? Yes, it’s about honing your technical skills for a creative career, but it’s also about understanding what it takes to develop your professional practice and business know-how. Lucky for you, we’ve got loads of opportunities to build your skills and plan your next steps, whether that’s further study, starting a business, going freelance or bagging that perfect job.

Careers and Enterprise activities • Weekly Personal & Professional Development (PPD) sessions. • Live curated briefs with industry partners. • Work experience/placement opportunities. (Level 3 Year 2 students will have the chance to undertake work placements in Terms 2 and 3.) 24


Kompass Kompass is our online careers and enterprise hub, where you’ll find loads of useful info about the creative industries, work skills and next steps. It’s also the place you’ll discover exciting creative opportunities – from photography competitions, to live briefs, to the chance to perform at festivals. Check it out: kompass.careers Password: startmycareer You can also join the Kompass Kommunity forum to chat about your creative projects, share upcoming events and celebrate your successes (even after you graduate).

Career Activity Weeks

Careers and enterprise activities are focused on three key activity weeks: Careers Week At the end of Term 1, this focuses on the ‘Future of work and the fourth industrial revolution’. Industry Week From 2nd-6th March is when we invite the creative industries into college to inspire and inform your studies. (Part of National Careers Week.) Awards Showcase Week At the end of Term 3, this celebrates and rewards outstanding industry and educational achievement with an end-of-year showcase event. (The process for this starts at Industry Week when you’re able to nominate a friend or put yourself forward for an award.) Don’t forget to keep a log of all your careers activity so we can help you track your development and experience. 25


YOUR NEXT STEPS Whatever course you’re on, it’s good to keep your eye on that next step. So make sure you’re keeping track of your successes as well as your aspirations. Remember, there’s plenty of opportunity to chat to your personal Tutor or Course Leader about where you’re heading. They’ll help you stay on track, spot opportunities and support you to make your next move, whatever that may be.

Progression within ACCess creative college Level 1 Courses

Level 2 Courses

Your Level 1 course is all about developing your creative skills in the creative industries. It’ll also inspire you to keep your learning going. Once you’ve completed your course, you can move on to another course with us and take your skills to the next level.

At Level 2, you’ll develop your technical and academic skills even further. You can take that learning out into the world of work, or stay with us and move on to Level 3 courses in Games, Media, Music or Events. You’ll even have the option to study a T Level – a brand new qualification equivalent to three A Levels. We think you’ll gain a lot, whichever route you take.

Level 3 Courses Level 3 is where you’ll develop your specialism and cement the technical knowledge and skills you’ve been building. Level 3 courses get you ready to study at a more advanced level (perhaps at a university or music conservatoire), or get you in shape for a fulfilling and exciting career in the creative industries.

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Level 4 (Artist Development) If you’re a music artist looking to gain practical career development skills, but don’t want to undertake a full degree, this is a great option for you. It’s a full year of self-reflection and brand development with live showcases and an action plan for your future.


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UCAS Tariff Tables Interested in moving on to university? Below you’ll find the number of UCAS points generated by Level 3 RSL and BTEC qualifications. These are based on the current UCAS tariff for courses.

Level 3 RSL Subsidiary Diploma

For Music Practitioners and first year of BTEC National Diploma (one year of study)

Level 3 RSL Extended Diploma

for Music Practitioners and BTEC National Diploma (two years of study)

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Be aware of the significant difference in the number of points generated according to the grade of qualification achieved (Pass, Merit or Distinction).

Distinction* 84 Distinction 72 Merit 48 Pass 24

Distinction* 168 Distinction 144 Merit 96 Pass 48


Foundation Degrees Our Norwich campus now offers practical, industryfocused foundation degrees in partnership with 2017 University of the Year, Nottingham Trent University (NTU). Study in an exciting creative environment at our Norwich campus, while being a student of one of the UK’s best universities for student satisfaction and employment rates.

The foundation degrees are hands-on courses where you’ll learn high-level career skills from experienced industry professionals. And, if you want to upgrade to a bachelor’s degree, there’s an option to complete your third year at NTU.

This flexible and cost-effective twoyear course gives you the option to go straight into work or top up to a bachelor’s degree. You can even move on to a master’s degree.

Foundation degrees are offered in:

• Audio & Music Technology • Music Performance

Entry requirements: 64 UCAS points – that’s an overall Merit on a Level 3 RSL extended diploma, or Merit/Pass/ Pass on a Level 3 BTEC extended diploma.

Being a student at NTU also means gaining student union membership and access to their online library facilities.

Access pro work environments and industry-standard kit while being taught by experienced industry professionals.

Industry-focused and practice-based at heart, these courses offer unique workplace opportunities.

Producers and sound engineers get 8 hours of studio time every week – perfect if you want access to pro studios, advanced Logic and Pro Tools training.

Get exclusive access to facilities, including ‘twilight access’ so you can create music into the night!

Musicians and singers get 4 hours studio time each week, individual instrument tuition or support and access to rehearsal and performance facilities. 29


A SAFE PLACE TO BE Your wellbeing matters, that’s why we take your safety and welfare very seriously. It’s our responsibility to protect, support and look out for you at all times so you can feel safe whenever you’re at college. We are committed to the principle of safe recruitment, selection and vetting of all staff.

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What does this mean in practice? We’ve created a set of policies based on our belief that all staff and students have the right to: • Live and work in a safe environment and be protected from harm. • Experience emotional wellbeing. • Feel valued and be supported by a network of professional relationships. • Have a positive self-image. • Have a secure sense of cultural, social and racial identity. • Develop good interpersonal skills and confidence in social situations.


Safeguarding At our college, it’s really important we all look out for each other. You might hear the word ‘safeguarding’ used. Safeguarding includes things like health and safety, staying safe online, anti-bullying, protection from abuse, radicalisation or exploitation, avoiding potentially harmful activities and associated welfare issues… heavy stuff, but so important. Safeguarding is why we ask you, and all our staff or visitors, to wear your ID cards at all times. Your ID card is your access to everything from college buildings and equipment, to sitting your assessments and exams. Don’t lose it! You’ll notice that some of our campuses also have special sign-in procedures and code-activated doors. Again, this is for your safety, so please remember: • Don’t share door codes with anyone that doesn’t study or work at the college. • Make sure coded doors are always locked behind you. • Don’t allow anyone in the building without a pass. We’re all responsible for each other’s safety and welfare, so we all need to know what to do when we suspect something is wrong. The most important place to start is to tell someone.

Bullying & Harassment Our friendly and supportive college community is one of our best assets, and with your help we aim to keep it that way. We don’t accept any kind of bullying or harassment, and want you to feel safe knowing that violent behaviour, victimisation and bullying are major disciplinary offences. Remember, what you might find funny another person might find hurtful. Thoughtless comments, unkind remarks and name calling, use of derogatory language in any form, including bullying via the internet, social media and/or mobile phones, may result in disciplinary action being taken.

Talk to us If you ever feel you or another student is at risk from harm, please speak to your Tutor, Course Leader or Centre Manager.

Reach out to your safeguarding representative Every campus has a person responsible for safeguarding. You’ll find out who they are during your induction. You can then find their name, picture and contact details on campus notice boards.

Email us You can also contact one of our National Safeguarding Officers by email:

safeguarding@ accesscreative.ac.uk

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Equality & Diversity Everyone is different, and that uniqueness is what helps our students thrive. At our colleges, everyone meets a warm welcome and support no matter their background or culture. Together we recognise, value and celebrate diversity and actively oppose discrimination. All individuals can expect to be treated fairly, and with respect.

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• All staff and students, without exception, have the right to protection from abuse regardless of gender, ethnicity, disability, age, sexuality or beliefs. • All concerns and allegations of abuse will be taken seriously and responded to appropriately. • We are committed to promoting the values of a fair and free democracy (British Values), the rule of law, freedom of speech and the rights of everyone to live free from persecution of any kind. We also strive to protect against extremist views radicalisation (Prevent Duty). • We work hard to remove barriers and provide equality of opportunity by raising aspirations and widening participation, in order to support everyone’s success.


Online Safety A big part of your creative learning includes access to digital technologies. This brings loads of advantages, but in return we ask you to be responsible users at all times. That means following the rules whether using the internet, email and other digital technologies for educational, recreational or personal use. At the same time, we promise to protect college systems from accidental or deliberate misuse that could put security at risk. As part of our commitment to e-safety and e-responsibility we also run lessons where you can build your knowledge when it comes to staying safe online. These lessons cover things like: • Understanding your role and responsibilities in keeping yourself and others safe. • Using platforms like email, chatrooms, gaming and blogs. • The advantages of social media for professional use. • Potential dangers and risks. 33


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Health & Safety A lot of your studies will get quite hands on – that’s the perk of practical creative learning. But handling equipment and activities like gigs or live events can carry some risk. So, we ask everyone to be responsible, follow safety guidelines and behave in a way that keeps you and those around you safe. • Always follow safe working practices, health and safety instructions and fire regulations. • Report any accidents, incidents, unsafe situations and broken equipment to staff immediately. • Let us know of any potential risks, even if an injury didn’t occur. That way we can take steps as soon as possible to prevent it happening again. • Never wilfully damage or break equipment. This not only puts people at risk, but also stops your fellow students from using it. If you damage equipment on purpose, you will be asked to pay for it.

Protecting Your Ears (Music & Events) Like making noise? So do we, which means some of our sites can get quite loud... But too much noise can cause hearing damage – including permanent hearing loss, ringing in the ears (tinnitus) and other complications. By the time you notice, it is probably too late. Doesn’t sound so good, right? Some of the things we do to protect your hearing: • Sound-treated rehearsal and performance spaces. • Supplying you with ear protection. • Monitoring noise levels in performances and throughout the college day. It’s crucial that you also take responsibility for protecting your hearing. Don’t worry, we’ll give you lots more info on this as part of your induction. We’ll also ask you to sign an agreement that states you understand our guidelines and that you will use ear protection appropriately.

Keep volume to a minimum That includes the headphones you use to listen to music.

Wear your ear protection The ear protection we supply is a necessary part of any course that exposes you to high levels of sound. You must wear ear protection to be able to take part in music activities. If you lose them, or attend college without them, we’ll ask you to pay £5.00 to replace them immediately as you won’t be allowed to work without them.

Stick to the rules Follow all ear protection and noise guidelines at all times. 35


Wellbeing & Welfare Your wellbeing is hugely important to us, which is why we run health awareness events throughout the year. We also embed regular sessions as part of your course, covering things like online safety, sexual health, drugs, alcohol awareness, extremism and radicalisation.

Look after yourself You’ll have regular tutorials to assess your progress throughout the year. As well as your learning and practical experience, these tutorials also focus on your mental, physical and psychological health. We want to support you in all aspects of your progress, that includes helping you take steps to ensure you’re happy and safe during your time with us. We’d also like you to contribute to these sessions and encourage you to tell us about charities and voluntary work you’re involved in. 36


Look out for others We all have a responsibility to safeguard each other’s welfare. If you’re ever concerned about a fellow student, for whatever reason, you should always raise your concerns with a member of staff. It’s always better to say something and be proved wrong, than say nothing at all.

Find out more If you’d like more guidance on personal safety and wellbeing, you’ll find lots of info at: fe.atm.ac. From the Learner Resources menu, click the ‘Safeguarding and Support’ link.

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ACC ONLINE fe.atm.ac ACC Online is our Virtual Learning Environment (VLE), designed to help you with all aspects of your study.

You can access ACC Online on a computer, tablet or mobile device. It’s simple to use and we’re always updating it to give you the best online learning experience possible. At ACC Online you can: • Access course material. • Log in to your Google Apps account to access a suite of collaborative tools, including email and Google Drive. • Review your Individual Learning Plan, reflect on your progress and plan for the future. • Submit coursework and read feedback from your tutors. • Take part in quizzes, questionnaires and other learning activities. • Connect with students from around the country. • Engage in online self-directed study. • Listen to music and watch videos.

When you first visit ACC Online you’ll be shown your course info, which includes all areas of your studies.

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STUDENT SUPPORT We’re here to help you grow your creative career, whatever your individual needs or circumstance. We can offer additional support for: • Students with learning difficulties and differences, disabilities and medical conditions. • Young people who are in or leaving the care system. • Students who are carers. • Students who are experiencing estrangement from their families. We also provide support relating to any issues that may be perceived as disadvantages or potential barriers to your success.

Our Learner Support Managers (LSMs), along with their team of Additional Learning Support Tutors and Learner Support Assistants, offer support for academic studies and look after your health and wellbeing. Our Learner Support Teams will help you feel welcome, inspired and supported so you can confidently achieve all your learning goals.

Contact us

Talk to us

If you’d like to know more, get in touch with the Learner Support Manager for your campus.

If you have a disability or learning difference, please speak to the LSM so we can make reasonable adjustments to support you with your studies. We’ll do our best to ensure support is in place when you start your course. We’ll work with you to create an individual support package based on any existing documentation (such as an Educational Health Care Plan or statement), to include: • Discussion and assessment. • Review. • Building a framework to enable learning. We’ll also work closely with students with an EHC plan, their families and other external agencies to carry out statutory annual reviews and monitor the outcomes and progress of the EHC Plan.

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Learner support can include:

Additional support activities may include:

• A learning support worker to provide in class, one-to-one or group support.

• Attending high school yearly reviews prior to application.

• Support in your English and Maths lessons.

• A tour of your campus and facilities. • Additional familiarity visits.

• Further assessments for Exam Access Arrangements.

• Interview support.

In the event that your preferred/chosen course is not suitable for you, don’t worry. We’ll work closely with you and your parent or guardian to look at other opportunities.

Financial Support College can be costly – that’s why we offer financial support for those who need it. The Learner Support Fund or Discretionary Student Support Fund provides financial help to students unable to start or continue with their course because of financial difficulties. You’ll find out who’s eligible and how to apply during induction.

Aged 16-18? Financial assistance with travel and meals is available through your Local Authority. Contact them directly to find out if you’re eligible. You can find out more about this on your Local Authority’s website or by visiting www.gov.uk

Aged 19+? We might be able to help you with travel costs to your chosen campus. (provided you’re not in receipt of any other grants). Apply online at accesscreative.ac.uk/ study/bursary-supportcollege

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IF ANYTHING GOES WRONG Sometimes things go wrong – but we’ve got your back. Here you’ll find useful info so you know what to do if there’s a problem. We’ll help make sure issues are dealt with as quickly and smoothly as possible.

Thinking of leaving or changing your course? If you want to withdraw from your course or move to a different one, don’t rush. Come and talk to your Course Leader or Learner Support Manager about your options. We want to make sure it’s the best thing for you and do all we can to preserve your place before you make that final decision.

Complaints and Appeals We want your time with us to be as exciting, rewarding and trouble-free as possible. But if you do find yourself feeling unhappy with parts of your experience, talk to us. Raise your concerns with your course leader so we can understand where things are going wrong and put steps in place to make things better. Or, if you’ve tried everything you can and are still unhappy, you can make a formal complaint by contacting the Complaints, Comments and Compliments (CCC) department on: Don’t forget you can talk to us anytime.

0330 123 3155 or ccc.admin@accesscreative.ac.uk Formal complaints against staff should be made through your personal tutor. Where your personal tutor is the member of staff against which you’re raising a complaint, you should contact the CCC department (details above).

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Disciplinary matters We’re counting on you to be your best self when studying with us. If you fail to meet your commitments when it comes to attendance, behaviour and work, disciplinary action may be taken. At this stage we may also involve your parent or guardian. Instances of gross misconduct will result in immediate disciplinary action. If you’d like more information about student codes of practice, speak to your Curriculum Leader.

We know there’s a lot to take in, but remember – you can look back at this handbook anytime you need to. Most of all, we want you to enjoy your studies. So get stuck in, make the most of any opportunity and just know we’re here if you need us!

Your right to appeal If you’re unhappy with any outcomes during your studies, you always have the right to appeal. If you want to appeal a grade or an assessment decision, raise this with your Course Leader in the first instance. If you’re still unhappy with the outcome, we’ll then raise this with the Curriculum and Quality Manager (CQM) at your campus. Remember: before you submit any work, always check it meets all the requirements of the unit, module or project spec. You can also appeal against a tutor’s management of course work, against being given incorrect or inappropriate assignment briefs and against slow turnaround of assessments, especially if this affects your ability to complete your course and achieve your qualification. You may also appeal against real, or what you might perceive as, discrimination. Your Course Leader will make you aware of the appeals process during your course induction.

Plagiarism Plagiarism, i.e. taking someone else’s work or ideas and calling them your own, will not be tolerated. Where instances of plagiarism are proven, disciplinary action will be taken.w 43


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HAVe your say The student voice is very important to us and there are a few ways you can make your voice heard. Attend focus groups, take part in surveys and elect a student representative to represent your views to our management team. If you like, you can even stand for election yourself.

Give us feedback We want to hear what you have to say. You can give us feedback on all sorts of things, from the quality of your lessons to how safe you feel on campus. Look out for questionnaires and focus groups throughout the year, or chat to your course leader. We also proactively review our practices by observing lessons, meeting with staff and students, as well as reviewing learning plans. You’ll hear more about how you can get your voice heard during your induction. Get involved whenever and wherever you can!

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KEEP IN TOUCh When you have finished your course we would love you to keep in touch! We might contact you in the future to see how you’re doing, invite you to events or guest speaker sessions and see if there is anything else we can help with. Follow us to stay up to date on all our activities, give your feedback and get to know fellow students. Web Phone Whatsapp or Text Email

accesscreative.ac.uk 0800 28 18 42 07960 956 119 admissions@accesscreative.ac.uk

Connect with us on Social Facebook Instagram Twitter Youtube

www.facebook.com/accesscreativecollege accesscreativecollege @Access_Creative www.youtube.com/accesscreativecollege

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LINCOLN Silvergate House 32 Clasketgate Lincoln LN2 1JS

LONDON 50 Hoxton Street Shoreditch London N1 6LP 46

MUSIC St James’ Buildings 65 Oxford Street Manchester M1 6FQ

NORWICH 114 Magdalen Street Norwich NR3 1JD

YORK The Jam Factory 106 Eldon Street York YO31 7NH


BIRMINGHAM BRISTOL LINCOLN LONDON MANCHESTER NORWICH YORK

accesscreative.ac.uk

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Profile for Access Creative College

Access Creative College Student Handbook 2019-2020  

Student Handbook for Access Creative College for the academic year 2019-2020. Includes information on all aspects of being a student at the...

Access Creative College Student Handbook 2019-2020  

Student Handbook for Access Creative College for the academic year 2019-2020. Includes information on all aspects of being a student at the...