Best Property Manager Reagan Bradley at Sewell & Gardner
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Lettings can be a bumpy road with its ups and downs but the outstanding winner in this category is adept at turning a difficult situation into a good one. Reagan Bradley at Sewell & Gardner stood head and shoulders above the other entrants. Ever the proactive worker, Reagan was unhappy with the various thirdparty inventory companies being used at the agency, as poor service was leading to complaints. She decided to take the inventory role in-house and trained with The Association of Property Inventory Providers so she could personally quality control the exercise. Reagan has also brought in key performance indicators, and her innovative thinking is keeping landlords happy - the nub of a Property Manager's role. These factors and her introduction of discounts throughout the year and reduced fees for loyalty has led to something of a cult following, and Reagan even sends landlords birthday cards. As well as steering the management ship in the right direction, Reagan also involves her negotiators so they too can feel 'ownership' and a sense of achievement, with the member of staff who secured the management going along to the property with Reagan for an official handover. Reagan is a breath of fresh air in our industry and the judges are delighted to award her with this prize .