GOLD
south west lettings agency
Ocean medium agency It was obvious to the judges that there was a passion for the business at Ocean and its proposition was in a 'different class'. There is a thriving lettings industry in Bristol and competition among the local agents is strong but it is the agent which responds to its clients' needs in the most innovative ways that comes out on top. In that respect Ocean has got it covered, always keen to move the business on and try new customer-service ideas - a trend that has been sustained in the lettings side of its business for almost 20 years. Ocean makes it clear how it will help a landlord rent his property but, crucially, goes on to deliver what's promised. Outside the core business, Ocean is active across social media, keeps its blog up-todate, makes an app available to clients, and produces an in-house magazine. This agent’s armoury is full of clever ideas which have shifted it into first place, and the video hosted on the agent’s website gives a clear idea of why Ocean keeps winning awards.
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silver
CJ Hole gold
gold
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silver
silver
medium agency When our judge interviewed Chris Hill at CJ Hole he was left in no doubt that Chris cares deeply about his business and his team. What followed was a honest and well-presented award entry produced with the same sense of care. CJ Hole falls under the Xperience family of agencies and it uses the group's resources to excellent effect - to provide the very latest in training for its team and to help keep the lettings offering as consistent as possible. A lot of the award submissions seen by the judges referred to 'going the extra mile' but at CJ Hole that really happens. The agent will even clean rental properties themselves, if required, leaving the judges wondering just how many agents would don rubber gloves to clean a grimy fridge. The judges also liked the CJ Hole practice of staff spending days in different offices, to get a different perspective and to pick up new ideas. The pooled commission strategy was also noted as an interesting concept.