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Leading Issues in Knowledge Management perspective, to what end, with what results, and arrived at the visual representation in Figure 1:

Figure 1: A semantic map of Knowledge Management Discourse, 1999 After labouring to develop an orderly taxonomy from the various literatures we wrote, “Knowledge Management is clearly on the slippery slope of being intuitively important but intellectually elusive…”, which was a clairvoyant phrase in its own right. I believe the general frustration lay in the obviousness of dealing directly with knowledge in the “knowledge age” coupled to the difficulty of operationalizing the essential and surrounding factors in an intellectually coherent way. Those concerned with “real” business benefits were also frustrated … as evidenced by this tract from Wilson (2002): “…Some techniques fail, or at least are dropped from the repertoire, because they are Utopian in character … This was the case with business process re-engineering, but businesses quickly realised that the costs of carrying out BPR throughout the organization would be crippling … in fact, two thirds of BPR efforts are said to have failed (Hall, et al., 1994). Knowl-

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Leading Issues in Knowledge Management Research  

This is a 13 page extract from the book. Knowledge management is one of the most enduring concepts aimed at how to improve management effici...

Leading Issues in Knowledge Management Research  

This is a 13 page extract from the book. Knowledge management is one of the most enduring concepts aimed at how to improve management effici...