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Electronic Journal Information Systems Evaluation Volume 16 Issue 2 2013

To ensure the practical relevancy of this research we synthesised the empirically developed list of 7 inhibitors of effective ERP usage, as shown in Table 3, with what was gleaned from the comments the panellists made in round 3. As noted earlier, the comments emanate from the panellists’ answers to the question on how such barriers reflect their companies’ situations and the suggested ways of resolving them. From the developed items, only non-collaborative training among employees that is within the organisational context is considered as a critical inhibitor and most deserving of managers’ attention, as shown in Table 3. From those three important inhibitors, only two (low absorptive capacity and system misfit) are related to organisational issues, while one (inadequate ERP expertise) is related to technical issues. Among the three moderate inhibitors, one (ERP default attributes) belongs to technical issues, while lack of continuous improvement is of organisational issues and the last inhibitor (poor vendors’ support) falls within environmental issues. We first focus on training issues since it is the most prevalent inhibitor to effective use of ERP systems. In the area of training, the implications are that process industries in New Zealand are experiencing misfit in their training process. It is incorrect to envisage that the strategic users are not trained; rather there are misalignments in the training process according to panel members. Management should, in the future, engage consultant trainers that will work in collaboration with the active users to develop their unique business context related training. The research strongly

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A Delphi Examination of Inhibitors of The Effective use of Process Industry Enterprise Resource...  

Abstract: An ERP System is among the core information system (IS) software being adopted in the process industries globally. Such systems ar...

A Delphi Examination of Inhibitors of The Effective use of Process Industry Enterprise Resource...  

Abstract: An ERP System is among the core information system (IS) software being adopted in the process industries globally. Such systems ar...