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Top Benefit

1

Dispatch "pull model"

Dispatch "pull model" Work activity based hopper where notifications to participating UW members are prioritized based on qualifications, proximity and past performance.  Those with the best traits are notified first and all others incrementally notified at greater durations from the initial field notification.  Thus, the best field based UW members will receive the best work activity opportunities and those further down the notification sequence will be motivated to improve their performance


Top Benefit

2

Performance balanced work availability and selection

Performance balanced work availability and selection Don't limit choices with rigid workflow paths. Instead create a self-balanced environment where every action has a cause and effect, good choices are rewarded and as a result elevate your standing within the UW community. The UW framework leverages these points to influence the work activity notification service. Those with the best standing have "first right of refusal" on UW activities.


Top Benefit

3

Questions addressed within activity and in context

Questions addressed within activity and in context The real value of any service organization lies with the perspectives of the service employee. Our job is to aggregate and channel that information in context with the current activity. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment.


3 Keys for Turning Unified Workforce into Success


Top Success Key

1

Dispatch models

Dispatch model | reduced overhead One size does not fit all. Our ability to offer a traditional direct assign (push), a taxi cab driver grab your own activity based on skills and proximity (pull) , and our clients having the choice to modify priorities of activities (shuffle) provide one thing, choice.


Top Success Key

2

Peer governed society

Peer governed society | best tech best work In today's age the power of "community and collaboration" is at an all-time high. The simple philosophy of cause and effect are in play with our peer governed society. UW boasts a powerful point engine which monitors and provides positive and negative points for actions. These points, known as community points, come in play when work activity is presented through the "pull" dispatch model. Those with the most points, balanced by their industry, service and skill level, determine the notification ramp so folks can become aware of available work activity. Naturally, the highest points will have the first right of refusal for work distributed to the field.


Top Success Key

3

Promises into action

Promises into action | adaptable delivery mechanism Communication is KING. Reaching field service employees is no easy task and the ability to broadcast alerts and notifications via their service platform is an integral part of the UW solution. Our use of screens and tiles (packaged on a screen) with agents (data feeds from clients exposed on tiles) provides a very agile framework to ensure that what our client says is translated and communicated to the service employee.


A Few Other Benefits and Keys Worth Reviewing...


Benefit

1

Agnostic browser and computing device access

Agnostic browser and computing device access Smartphones, tablets, laptops, desktops will all work regardless of internet browser or operating system. Our ability to engage anyone, anywhere without the overhead of managing devices allows us to focus on driving service value within your operation.


Benefit

2

Community fed contextual learning environment

Community fed contextual learning environment Motivated to contribute practical learning content related to the site or across the UW community. Associating rich media (images, video, audio) to field assets and providing the ability to discuss asset specific content is the path to a perpetual learning environment


Benefit

3

Digital communication path

Digital communication path The UW framework boasts a powerful messaging buss. Notifications (news) and Alerts (actionable) are prominently displayed at every UW level once logged in. Peer to peer, application to person, application to application, are all enabled to provide one central hub of messaging. Email and SMS services are also leveraged in an attempt to "leave no stone unturned" with regards to communicating with UW community participants


Benefit

4

Intuitive fleet routing

Intuitive fleet routing Allowing field personnel to "pull" their own tickets (and governing behavior via our performance balanced work model) allows intuition to enter the vehicle routing question. We are always endeavoring to minimize the impact on our environment. Field personnel having the ability to optimize their paths based on traffic patterns, real-time traffic feeds and "known" problem areas reduces our carbon footprint and manages windshield time.


Benefit

5

Point of service, community compelled learning

Point of service, community compelled learning Contributions are permanently associated to the asset (equipment) and available for all UW members to view and contribute input.


Benefit

6

Productivity focused, competitively inspired, work execution

Productivity focused, competitively inspired, work execution People want to do the right thing. Provide the "allotted" time for an activity and most will meet or come in under that expectation. Add a layer of competition between the field workers on who is performing at what levels and you unlock phenomenal productivity.


Benefit

7

Resolution driven crowdsourcing

Resolution driven crowdsourcing: An activity management based environment (UW) combined with a "points" motivated collaborative toolset provides the perfect ingredients for a connected community. Take that trust based combination and mix in a robust messaging framework (native to the UW platform) and you have unleashed a forum for consuming and contributing service perspectives.


Benefit

8

Transactional system integration hub

Transactional system integration hub Systems reside literally everywhere. Within a client, especially multi-location, numerous transactional systems (IE: work order management) may exist. Keeping all systems data models up to date while providing a common interface for the field worker, client and office personnel is a core function of the UW platform.


Success Key

1

Blended labor resources

Blending labor resources | increased throughput We have all known, for many years, that the most profitable jobs are those with the perfect crew mix. Leveraging the density of labor within markets and across ABM provide an opportunity to expand that concept one step further, a move towards "Portfolio labor". The power of UW affords us the ability to understand and manage "per activity" actions by the field, regardless of transactional system, industry, skill or service.


Success Key

2

Call back reduction

Call back reduction | dispatch "pull" Nothing good ever becomes of a service employee having to return to "re-do" work. A sincere approach to allowing the field to have the "power of choice" has proven incredible behavioral change at the point of service. Face it, if you send someone to a job that they have no interest in performing it is likely the level of service will be different than a call that was chosen by the service person. The "pull" model embedded within UW provides a vehicle that is enabling and peer balanced.


Success Key

3

Zero training model

Zero training model | Win8 standard UW UW has taken our training approach straight from modern-day tablet applications. Make the application VERY intuitive and they will learn how to use it. Our tile based approach, with Windows 8 charms and an "easy as 123 button" make this dream a reality. We are confident that UW participants will embrace the operation of UW in minutes.


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