Developing Employee Performance Plans
Example of Identifying Customers and Their Expectations: The example below diagrams the accomplishments of the Office of Retirement Programs’ Adjudication Division’s Support Branch from a customer-focused approach. Note that the accomplishments listed are the RESULTS of the team’s work.
Retiring
Correspondents
Solutions to Problems, Information
First annuity payment
Support
Training, Guidance
p
A Handbook for Measuring Employee Performance
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