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Talent Engagement

Service

GREENLEAF

Hospitality

We are more than a career. Sustainability

Community


Great by Choice, Selecting and Developing World Class Talent


About Greenleaf Hospitality Group Greenleaf Hospitality Group offers an unmatched choice in world class hospitality through a variety of offerings from hotel lodging and events to dining, retail and entertainment. The locally owned Kalamazoo company owns and operates the Radisson Plaza Hotel & Suites, Wings Stadium and Wings West.

Our Vision Be the first choice in dining, hospitality, and entertainment!

Our Mission Align our talents to deliver an engaging experience to our Greenleaf Hospitality Group family, our guests and our communities.

Our Promise to Each Other We are the heart and soul of Greenleaf Hospitality Group. We challenge each other to grow and succeed by honoring the principles of trust, integrity, mutual respect and teamwork.

Who we are • • • • • • • • • • • • • •

Blush Salon+Spa Kalamazoo Athletic Club Kalamazoo Wings Hockey Team Old Burdick’s Bar & Grill (2 locations) Burdick’s for Breakfast Radisson Plaza Hotel & Suites Radisson Catering Rio Coffee Sydney Fashion Webster’s Prime Wedding Studio Wings Stadium Wings West Zazios Italian Restaurant + Bar


Growth, Development and Recognition


Talent Greenleaf Hospitality Group is committed to selecting and developing world class talent. We are great by choice and as a talent-based organization, our associates’ talent and passion drives our company’s success. Our rigorous selection process allows us to find the right talent for our various business units and also match the candidate’s profile to our service culture.

“They always go off your talents, not necessarily a degree, to make sure that you’re always working in the best position for the company to help our customers.”

We receive and review more than 4,000 applications yearly, selecting an elite group of 200 talented individuals on average per year.


Striving for Excellence for Ourselves, Our Team, and Our Property


Service

WOW Experiences

Greenleaf Hospitality offers a variety of products but our #1 product is service. The guest experience is extremely important to our company and we send our associates through a variety of service training classes when they begin their journey with our company. These classes provide practical experiences and knowledge that can be applied immediately in their respective business unit.

Here are just a few:

“Each individual that we work for within the organization, they treat you the same, with a smile and a friendly ‘how are you?’ ”

are celebrated throughout our company. “The whole staff was amazing. Every single person from maid, bell hop, conference, technology, cleaning, etc” “Very impressed all the way around. Staff was genuinely friendly. It was great to experience a place that not only talks about great service but actually delivers!”


101 Opportunities to Make a Difference


Engagement Engaging our associates with a competitive compensation package and a variety of associatefocused incentive programs helps us retain our talent and cultivate our service culture. Every associate’s professional growth and development plan is driven by the associate’s interests. We work with the associate to identify their passion points and gauge their expertise to provide a road map for their development.

“I feel important. I feel needed, wanted. It has given me a whole new world. The people that I work with have given that to me.”

We offer… • • • • • • •

Flexible workplace environment Wellness program Personal and professional development Associate-driven engagement committee Healthcare Dental and vision Retirement savings program 401(k)

Recognition


Responsible Business and Community Involvement


How we get involved

Community Greenleaf Hospitality’s strong sense of community both within the organization and its relationship to the Kalamazoo area are symbiotic. A thriving local community means a great environment for our associates to work, live and play as well as grow our business.

“We’re one company, one team. We have fun, and we have fun doing it.”

• • • • • •

Bright Ideas Program Backpack Drive for Associates’ School Kids Community Service Month Company Health & Wellness Fair Employee Appreciation Events Responsible Business Committee

Who we support • • • • • • •

American Heart Association Habitat for Humanity Kalamazoo Loaves and Fishes Ministry with Community Salvation Army Angel Tree Susan G. Komen for the Cure Involvement continues to grow every year


We Believe in Long Term Investment


Sustainability

Forward Thinking •

We support not only green initiatives, but we believe in long term investment towards sustainability from a holistic perspective. Sustainability is 360 degrees; from healthy lifestyle choices to reusing, recycling and reducing waste that we create. Greenleaf Hospitality Group embraces being a good steward of natural resources and work-life balance.

“We are known for our partnerships in our community, for dedicating our spare time with open hearts for those who are in need.”

• • • • • • • •

Clean the World Program Recycling Used Soaps Employee Assistance Program Energy Efficient Light Bulbs Environmentally-Friendly Cleaning Products Recycling Program Smoking Cessation Program Success Coach Towel Re-Use Program Wellness Program


Our Proud Properties


Radisson

Wings West

Where exciting design meets exceptional service.

The ultimate entertainment experience.

• • •

• •

• • •

2013 President’s Award winner Hotel of the Year 2013 44,000 square feet of meeting space including the state-of-the-art Arcadia Ballroom 340 guest rooms Four restaurants ranging from fine dining to bar fare Spa salon, athletic club, boutique and coffee shop

Two ice rinks Home of local men’s and women’s hockey league, figure skating, speed skating, synchronized skating and much more Old Burdick’s Wings West featuring a sports/ bar theme

Wings Stadium The ultimate entertainment experience. • • • •

Home of the Kalamazoo Wings hockey team Host for the National Curling Championship 2008 & 2015 Famous acts such as Elton John, Mac Miller, Justin Moore and many more Presented a variety of events and shows including Disney on Ice, Sesame Street Live and WWE Smackdown


Start your career journey today. Visit joingreenleaf.com to learn more.

Connect with us:

Greenleaf Hospitality Group recruiting booklet 2014  

Used to recruit prospective employees.

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