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MAY 2017 building & facilities facilities management management


Affordable desktop solutions can boost workplace wellbeing and drive productivity See page 10



Healthcare Estates Conference. Exhibition. Dinner. Awards. 10-11 October 2017 Manchester Central

200+ 3,849 No.1 Official 2016 Total attendance including visitors, delegates, speakers & dinner guests

Companies exhibit their latest products & services

Event in the UK for health estates, engineering, and facilities professionals

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Meet specifiers and decisionmakers responsible for controlling NHS budgets

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Healthcare Estates is a truly unique event in the UK market – the only national conference and exhibition to bring together those who fund, design, build, manage, and maintain the UK’s healthcare facilities. Raise your profile in the healthcare sector, and gain a genuine competitive advantage

Talk directly to ‘front line’ staff about the challenges they face and how your products and service can help them to address them

Shell Scheme £385 +VAT per M2

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On the cover: How affordable desktop solutions can boost workplace wellbeing and drive productivity. See page 10 for more details.

May 2017

BFM Team Business Development Director

James Scrivens

Contents News

Energy Management



Cloudfm delivers impressive results on new BPP contract


Keep your energy supplier onside and avoid unexpected bills

Security & Access Control

Sarah Daviner


Accounts Manager

Katie Brehm

Successful trial of OPTEX PIRs changes expert’s opinion

Facilities for the Disabled


Alton Towers Resort opens doors on optimum accessibility

Building & Refubishment BFM is published digitally 10 times a year ­by Abbey Publishing Ltd. To receive a copy free of charge, contact our offices.


How affordable desktop solutions can boost workplace wellbeing and drive productivity.

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Brightest in the class

Fire & Hazard Protection


Advances in Capacitive Touch Panels

All contents © Abbey Publishing Ltd 2017 ISSN: 1470-5281

Building & Facilities Management – May 2017



Cloudfm delivers impressive results on new BPP contract Just months into their partnership with university and professional education providers BPP, Cloudfm is already significantly reducing the FM expenditure of their new client – with a saving of 23.8% on quoted works to date, achieved through the implementation of robust and innovative, industry-leading FM processes.


aving previously worked with Cloudfm Consulting to address a number of high-level technical projects, BPP knew the expertise and efficiency that Cloudfm could deliver – so when FM delivery came to be reviewed, the company was front of mind. “As an organisation it was clear that we needed to make a significant change to the way we manage FM. The TFM contract we formerly employed simply wasn’t delivering the level of service and efficiency our customers and stakeholders expect, and we recognised the need for far greater control and visibility,” said Maggie Parker, Head of Property, Facilities and Customer Service at BPP. “Cloudfm’s real-time solution and unique processes give us the oversight we require, and the confidence that our estate is being managed effectively, both in terms of quality and cost.” 4


The multi-million pound five year contract began in June 2016. Cloudfm manages the maintenance for the whole estate of 20 training facilities across the UK, using their own team of multi-skilled engineers, focusing on Planned Preventative Maintenance (PPM). The figure of a 23.8% saving on quoted works is notable enough, but there’s another key statistic that’s even more worthy of highlighting. The Average Job Value (AJV) has already been reduced by 19.6% – this important figure is the truest measure of FM expenditure value possible. By factoring in all jobs, covering both PPM and Reactive Maintenance, even including quoted works and snagging, AJV offers a much clearer picture of the cost involved in keeping an estate compliant and avoiding businesses disruption through breakdowns. Along with this focus on cutting FM costs through greater control and visibility, Cloudfm’s approach simultaneously improves quality – a fact that became valuable to BPP almost instantly. “Right at the start of the contract it became clear that the compliance reporting

by the incumbent provider was insufficient, and in fact levels were lower than those our client was expecting,” explained Sheaun Carpenter, Account Director at Cloudfm. “Our forensic approach to the audit process, where every compliance certificate is checked rather than just a sample, revealed the true picture. This transparency enabled us to work with BPP to very quickly raise compliance levels.” Working in partnership, BPP and Cloudfm have been able to significantly improve standards across the estate, ensuring that BPP’s customers and stakeholders feel the benefit, as well as improving the company’s bottom line. “We’ve been delighted with Cloudfm’s commitment to innovation and quality, which tallies well with our own ethos,” continued Maggie Parker. “The transparency and reliability of the data we receive, along with their expert guidance on technical and organisational aspects, ensures that we can make the best decisions to ensure best quality and best value from our FM expenditure.” To find out more visit www. Building & Facilities Management – May 2017



University & Healthcare Estates and Innovation 14th -15th NOVEMBER 2017 / UNIVERSITY OF BIRMINGHAM

Universities & Healthcare Estates and Innovation is a unique conference and exhibition that addresses some of the key issues facing the University and Healthcare sectors. The conference addresses each issue from a University perspective, and then from a Healthcare perspective - allowing delegates to gain insight into both areas and share best-practice. The event will feature a wide range of high profile industry speakers that will focus on identifying the synergies and opportunities between these two sectors, and how best-practice can be shared effectively. If you would like to find out more, please contact: Ascent Events T: 01892 530027 E: or register at

Hosted By

Supported By


Martindale Electric sets the tone with new sound level meter


ow available from Martindale Electric – one of the most trusted brands in electrical safety – is the new SP79 Class 2 Sound Level Meter, which is suitable for health and safety personnel who want to carry out workplace noise assessments and comply with Noise at Work legislation. Designed for both industrial and office on-site measurement, the SP79 is a user friendly sound level meter which features A and C frequency weighting and fast and slow time weighing. Compact and lightweight in design, the SP79 offers ease of use and can be conveniently handheld for spot checking noise levels, or mounted on a tripod for longer term monitoring of Min/Max values. Featuring an intuitive design to allow quick, simple and effective screen navigation, the large high contrast display also includes both digital and an analogue bar graph. Easy to operate, the robust SP79

complies with BS EN 61672-1:2003 and comes supplied with a detachable windshield and a durable carry case for long term high performance. Also available from Martindale Electric is the SPC70 Class 2 Sound Level Calibrator. As with any noise measurement equipment, the sound level meter must be calibrated before and after each use to check that it is measuring correctly. The SPC70 from Martindale is suitable for periodic testing of sound meters and verifying accuracy before and after readings, in accordance with national standards. Compatible with the SP79 and other meters with microphones up to 25mm, the SPC70 provides a 1 kHz reference at 94dB and 114dB. The output is accurate to 0.5dB with low levels of harmonic distortion. The Health & Safety Executive (HSE) 2005 Control of Noise at Work Regulations define the limits of noise levels to which employers can be exposed to over a working day, employers now have the responsibility

to ensure noise exposure and level limits are monitored and kept to a minimum. Covering the obviously noisy industrial premises and construction sites, the regulations also cover work places where the risk of noise may not be immediately obvious. As noise regulations take on an even greater role in modern business, the new SP79 and SPCC70 from Martindale Electric help organisations adhere to the these regulations and stay compliant. For more information, please contact Martindale Electric on 01923 441717, email sales@ or visit:

UHEI BIRMINGHAM 2017 14-15 November 2017 - University of Birmingham


urther to the success of last year’s inaugural Universities & Healthcare Estates and Innovation event in Birmingham and in response to the feedback we received from that event, we are pleased to announce UHEI Birmingham 2017 which will be held on 14-15 November 2017 at the University of Birmingham. UHEI Birmingham is a two-day event to allow for more in-depth coverage of the conference topics. Universities & Healthcare Estates and Innovation is a unique conference and exhibition that addresses some of the key issues facing the University and Healthcare sectors. The conference addresses each issue from a University perspective, and then from a Healthcare perspective - allowing delegates to gain insight into both areas. We work in partnership with the further 6


education and healthcare sectors to develop a compelling agenda and a unique forum that brings together the Estate Directors of the NHS & Universities to encourage the sharing of best-practice. The conference is supported by an exhibition featuring the leading providers to both sectors. Exhibitors, Sponsors and Supporters. The Conference programme will be confirmed shortly and will cover topics like • Brexit – Thoughts on the impact on the HE Estate, • Brexit - Thoughts on the impact on the NHS Estate, • Property management in HE, • Property management in NHS, • Emergency Preparedness HE • Emergency Preparedness NHS

• Commercialising the Estate – HE • Commercialising the Estate – NHS • Succession Planning & Developing Capacity - Building the Estates Team – HE • Succession Planning & Developing Capacity - Building the Estates Team – NHS • Compliance - the Challenge of Managing Older Buildings in HE • Compliance - the Challenge of Managing Older Buildings in the NHS • Sustainability HE • Sustainability NHS For more information about sponsoring or visiting the UHEI event on the 14th or 15th Nov being held at the University of Birmingham please email info@ascentevents. or call us on 01892 530027. Building & Facilities Management – May 2017


A day in the life of…. Robertson Facilities Management secures three year Yorwaste contract


orwaste, the waste management and recycling specialist, has selected Robertson Facilities Management in a three-year contract. Robertson Facilities Management, part of the £450m turnover infrastructure group Robertson, will provide planned and reactive maintenance, as well as fixed wire testing services, to over 35 buildings within the Yorwaste property portfolio. This represents further expansion for Robertson Facilities Management into the Yorkshire region from its Newcastle base. The firm also recently secured a substantial piece of business from Tees, Esk and Wear Valley NHS Trust. Allan Dryden of Robertson Facilities Management said: “Yorkshire is a prime target for the business as we continue to expand our footprint in the North of England. “To have been selected by Yorwaste is testament to the work the team has done to build our reputation and deliver outstanding service levels across our client base.” Robertson Facilities Management was one of the first true FM companies in the UK. The business works in partnership with the public and private sectors, and has demonstrated steady growth in recent years across its operating sectors. robertson-facilities-management

Connal O’Brien, Managing Director Eric Wright FM Describe your role and what you do on a day-to-day basis As Managing Director of Eric Wright Facilities Management (FM) Ltd my focus is on performance, both current and future, as well as the strategic direction of the business. This includes achieving annual financial targets (revenue and costs) as well as managing the expectations of our group board and trustees; as the Eric Wright Group is wholly owned by a charitable body, meaning all profits (after overheads) are retained by the trust. We deliver facilities management services to clients in varying sectors, specifically in healthcare, education, commercial and transport. Our service offer is bespoke and due to our size and flexibility we are able to give our customers what they need, rather than a ‘one-size-fits-all’ approach. Our main focus it to deliver value for money services to all of our clients through innovation and expertise.

What type of people do you work with? Our greatest asset is the people that we employ and the values that underpin our business model. We work with local individuals and service partners to ensure that the communities that we operate in and their economies all benefit. My job is made easier by the talented team I have around me. Everyone has a different area of expertise and combined with their levels of experience, contribute to solving all of the daily challenges that the FM sector throws at us. Honestly, no two days are the same in FM.

What do you find most challenging about your job? When I started with Eric Wright Group back in 1997, as a building surveyor, I was the only operational staff member looking after a small portfolio of commercial and industrial units. Fast forward to today and we employ more than 140 staff, managing 150 properties across the North of England. My biggest challenge has definitely been letting go and allowing the team do the everyday detail, all whilst retaining a general overview of the business. One of the challenges we face is explaining to customer organisations the importance and value FM service delivery can bring to their core business. In our experience, this is best delivered by a number of methods including: • User group meetings • FM workshops • Social media streams • Governors meetings (Education) • Exhibitions

What advice would you give someone thinking about working in FM? For anyone thinking of entering the FM sector, I would absolutely encourage you to do so but please bear this in mind: Our subject matter and areas of expertise are very bespoke, with no two buildings or businesses the same. Herein lays the challenge and the fun that is….. Facilities Management…. facilities-management/






ighting control system designer and manufacturer Prolojik has supplied its award-winning Power over Ethernet Lightmatrix system to prime secure storage facility, The Armitage, in Marylebone, West London. Specified by facilities technology consultancy firm Tuckers Consultancy Ltd and installed by R B Emerson Group Ltd, the unique system was chosen in part to meet the challenge posed by a particularly low service void throughout the building. As a Power over Ethernet product, Lightmatrix is powered via data cabling rather than electrical wiring, which means that the majority of final circuit and associated containment are not needed, significantly reducing the amount of space required to house its infrastructure. As well as powering and controlling super low energy and highly efficient LED lighting, Lightmatrix also enables integration with other building controls for an integrated services network and seamless user experience. With this in mind, Tuckers Consultancy commissioned Prolojik to integrate Lightmatrix with the door entry system. Storage clients may use their key fob for entry and upon entering the building the key fob acts as a wireless controller for the lighting system for the individual units. Communal lighting is controlled by PIRs, enabling the areas to be lit as people enter them. Launched in 2015 and winner of Lux Controls Product Award in the same year, Lightmatrix is the only Power over Ethernet system of its kind in the UK. It combines plug-andplay data cabling with DALI standard features to provide a highly energy efficient, simple to install lighting control system that allows specifiers to bring the much talked about 8


‘Internet of Things’ into their projects, either new build or retrofit. Due to the significant reduction in electrical cabling and electrical power used in its installation and operation, it produces savings of around 11% in energy output and installation cost savings of around 30% in a typical commercial building, compared to 240V LED systems. Lightmatrix was installed throughout all client areas within the facility, excluding the reception and garage areas. “This project was particularly significant for Prolojik as, being one of the first to market with a Power over Ethernet system, we’ve been in an early adopters phase for the past 18 months but we now feel like we’re moving into a different stage of the Power over Ethernet journey,” commented Mark Vincent, Commercial Director, Prolojik. “The possibilities of the technology in terms of integration, communication, energy efficiency and cost savings, are gaining much more traction with building control specifiers as the Internet of Things phenomenon gathers speed. We’re

excited to be leading the way with our Lightmatrix system and were pleased that the innovative design behind Lightmatrix met the challenges posed by the specific requirements for The Armitage storage units.” The Armitage provides high quality secure storage units in the centre of London, featuring an onsite dedicated management team and security concierge. The climatecontrolled units are secured within concrete vaults. Building & Facilities Management – May 2017

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Building & Refurbishment

How affordable desktop solutions can boost workplace wellbeing and drive productivity The health and wellbeing of employees in the workplace has never been more topical. In an age where recruiting skilled workers is becoming more difficult and industry wide technological disruption is evolving at such a rapid pace, retaining talent is critical for any organisation looking to thrive and succeed. Vital to that success is the employee experience, which incorporates wellbeing.


appy and healthy employees will stay longer, however the benefits of addressing workplace wellbeing extend far beyond possible hiring and training cost savings. Instances of absence and illness can be improved through implementing a comprehensive workplace wellbeing policy whilst engagement and productivity can be drastically impacted across the entire workforce. Perceived physical and psychological health contributes significantly to a building occupant’s sense of wellbeing and can be influenced by a number of environmental factors.

Daylight & lighting Overhead office lighting typically outputs light in the 300 lux range. It is well understood that poor quality light produced by fluorescent tubes can lead to eye strain and headaches and it can be difficult to provide enough good quality lighting that benefits everyone. Focusing on desktop and individual workspace solutions should feature as part of any company’s overall approach to health and wellbeing. Issues such as the impact of good quality desk lighting can be significant in improving a person’s ability to concentrate, energy and alertness. The advancement in 10

Building & Refurbishment

LED technology offers a modern alternative to conventional lighting, delivering improved light quality. Providing affordable desk lamps is easy to implement across an entire office and provides a customisable solution to individual employees.

Indoor air quality The quality of air has been heavily researched in the workplace. Employees showing symptoms of ill health in the office, such as fatigue and eye irritation, often attribute these symptoms directly to their work environment. Anyone can be affected but workers in open plan offices have been shown to be particularly vulnerable. People spend approximately 90% of their time indoors where the air can typically be 2-5 times more polluted than outside. It is important to ventilate the air and provide solutions to alleviate any signs of poor air quality before symptoms arise. Pollen is particularly troublesome at this time of year, with around one in five people in the UK suffering from hay fever. Pollen allergies are linked to a decrease in efficiency at work. A study by the National Pollen and Aerobiology Research Unit found that sufferers of hay fever were working at only 63 per cent of their normal productivity1. The development in personal air cleaning technology

offers an affordable solution, as these devices can help to effectively remove dust, germs and allergens and help workers feel more alert.

Acoustics Distraction from noise can considerably impact productivity and is often quoted as one of the leading causes of distraction in the office environment by personnel. As we seek fresh air and daylight, opening windows only exacerbates this problem as ambient noise from outdoors floods in. Reverberation time in a typical office is about two seconds (the time it takes for a noise to dissipate). In open plan offices, increased levels of reverberation often results in the need to speak louder as it becomes increasingly harder to hear clearly and concentrate on the task at hand. There is a careful balance to be struck between providing an environment which encourages collaboration and one that condones noise distractions. Dividing up workspaces and deploying noise reducing technologies is an effective way to drastically reduce the negative impact of background noise. Utilising existing wall space to install noise absorbing panelling can effectively reduce reverberation times. Aim for a comfortable reverberation time of one second as this is the recommended level for an office environment.

Ergonomics Retrofit health and wellbeing products empower employees to take charge of their own wellbeing and proactively search for products that suit their individual needs. Ergonomics of the workspace cover support for the back, neck, eyes, wrists and legs and are a key factor in the overall wellbeing of the workforce. Building & Facilities Management – May 2017

Building & Refurbishment

However the UK lags behind its European counterparts in this area. Sit-stand desks have been hailed as a breakthrough for cutting the prolonged periods of sedentary work in the office. Giving employees the option to stand for a few hours during their day can significantly contribute to a more energetic workforce and is a simple initiative employers and those responsible for the work environment can implement company-wide.

Impactful solutions According to research carried out by ACCO Brands last year, nearly half of office workers expressed an interest in products specifically aimed

at improving the overall environment of their workplace. If each employee is given the opportunity to enhance their own wellbeing and personalise their workspace, businesses can expect significant returns. Current estimates suggest that every £1 spent on improving workplace wellbeing represents between £3 and £6 in productivity and efficiency gains2. Explore the comprehensive range of Rexel ActiVita wellbeing products, including Daylight Lamps, Air Cleaners and Noise Reducing Panels, and Kensington’s ergonomic solutions by visiting:

Building & Refurbishment


Building & Refurbishment

London’s Iconic Lighthouse Building – From mysterious past to bright future


djacent to Kings Cross, sits the iconic Flat-Iron Lighthouse building. Records on when it was built are lost, but indications are that it was between 1875 and 1884. Having lain derelict for over 20 years, UK Real Estate took on the challenge of revitalising the Lighthouse building into office and retail space and appointed Balfour Beatty as its main contractor. With two underground tunnels running underneath; the building’s restoration had to be carefully managed, confronting the issues of noise and vibrations. The solution was to isolate all internal fixtures and fittings by inserting elastomeric bearing pads at all points of contact with the external structure. Secondary glazing was essential to this solution. As an independent 12

Building & Refurbishment

Once on the Historic England’s unsafe register, the Grade II Listed Lighthouse building has been sensitively renovated into a warm and peaceful office and retail space with the support of Selectaglaze. internal window system, it allows the full sealing of the internal envelope. Selectaglaze is the leading expert in the design, manufacture and installation of secondary glazing, working on a variety of building types. Selectaglaze recommended 8mm toughened glass, glazed to Series 25 and Series 90 vertical sliders and Series 41 lift out units, suiting the style and sightlines of the primary window. Selectaglaze installed a total of 83 bespoke units. When there is a cavity of at least 100mm between the primary and secondary glazing a reduction of 45dB is attainable. Furthermore, with

the use of high performance twin seals, it eradicates unwanted drafts and a U-value of 1.8 is possible. Selectaglaze units are fully reversible, so most heritage bodies accept it’s use on Listed buildings. Established in 1966 and Royal Warrant Holder since 2004, Selectaglaze is the leading designer, manufacturer and installer of secondary glazing. For further information, please contact Selectaglaze on 01727 837271, Email: or visit: Building & Facilities Management – May 2017

Building & Refurbishment

Safeguard’s Drybase range tackles damp other treatments can’t reach


he Drybase range from Safeguard Europe – the UK’s leading specialist in dampproofing and waterproofing technology – is designed for use when it is not possible to protect building materials and interior surfaces from the sources of dampness, like rain penetration or rising damp. A collection of damp-proof coverings, coatings and membranes; the Drybase range aims to provide solutions to a wide range of dampness issues, whether in small residential properties through to larger industrial facilities. There are three main constituent products to the range: Drybase Liquid-Applied DPM; Drybase ECS Epoxy Floor Coatings and Drybase Flex Membrane. Drybase Liquid-Applied DPM is a liquid, polymer-based barrier coating that can be used to resist penetration of water, gases – such as methane and Radon – salts and other liquids through masonry, stone and concrete. Examples of typical applications would be sealing concrete slabs prior to screeding or overlaying with underlay and laminate flooring; protecting wall and floor-embedded joist ends; and forming floor and wall junction seals in wet rooms. While usually applied by roller or airless sprayer, its liquid form allows it to also be applied by brush – making it ideal for waterproofing around masonry detailing and other hard-to-reach areas. Its polymer blend provides high

integrity, elasticity and durability to the finished membrane. Correctly applied, it is water resistant to 20 metres head of positive pressure, and 10 times more resistant to methane than low-density polyethylene (LPDE). ECS Epoxy Floor Coating is a highly durable damp-proof epoxy coating for floors and walls from. Supplied as a two-part waterdispersed epoxy resin, Drybase ECS Epoxy Floor Coating is applied in two coats using a brush or roller. Hard-wearing, stain resistant and able to withstand foot and light vehicle traffic; typical applications for Drybase ECS Epoxy Floor Coating would be treating damp and staining problems in solid concrete floors (eg garage floors); floor and wall coating for kitchens and other foodprocessing spaces; warehouse and storage facilities; and light industrial factory areas to give resistance to foot and light vehicular traffic. Water-based and low odour, Drybase ECS Epoxy Floor Coating consists of a pigmented base resin component and a water-dispersed hardener component. Surface finish appearance of the surface finish will reflect the texture and nature of the substrate and, when applied, contact surfaces must be sound, clean, dry and provide a ‘light’ mechanical key. Drybase Flex Membrane is a highly durable and flexible membrane for direct application to walls that have

been affected by dampness and salt contamination. The fleece lined membrane can be quickly and easily applied to walls using the specially formulated Drybase Flex Adhesive. It can be plastered onto directly creating a versatile solution to the problem of damp walls, when it is not possible to stop the damp at its source. The Drybase collection offers a wide range of practical solutions and applications when it is necessary to apply damp-proof barriers over floors and walls; particularly when it is difficult to create or reinstate damp-proof courses or tackle penetrating damp because of, for example, access issues. Safeguard Europe’s range of market-leading, proven dampproofing solutions is supported by the company’s own highly qualified and experienced staff. The support and know-how they offer is extended to contractors, specifiers and property owners and includes technical advice, specification help, research and even in-house laboratory analysis of plaster and masonry. Email:

Building & Refurbishment


Building & Refurbishment

Sheffield’s tallest building upgraded with Avire LCD displays 33 C1Ls installed in St Paul’s Tower as part of refurbishment project


esidents of the tallest building in Sheffield have had their lift experience improved thanks to LCD displays from Avire. As part of an ongoing refurbishment programme, Curti Lift Services has completed installation work and all 33 floors of St Paul’s Tower now feature an E-Motive C1L display. “Our residents can now clearly see where the lift is while they’re waiting for it,” explained Peter Shaw, development manager at City Lofts, who manages the building on behalf of Premier Estates Limited. “The feedback has been great, all positive. “This was far from a cheap fix, but Curti Lift Services advised us that the C1L was the most cost-effective

option available and we were happy to take their recommendation, particularly given that another lead contractor had quoted considerably more for the project.” The C1L is a colour LCD display which supports picture and text content. The display includes a power-saving feature that turns off the backlight when the lift is in idling mode. The C1L’s slim profile makes it particularly suitable for surface mounting in modernisation projects. The display is available in sizes of 3.5, 4.3, 5.6, 7, 8 and 10.4 inches Tel: +44 (0)1628 540100 Fax: +44 (0)1628 621947 Email:

BDG architecture + design wins second innovation award


DG architecture + design has picked up its second award for Innovation at the annual British Council for Offices (BCO) London regional property sector awards, following the Innovation award in the North of England region of the BCO for Sky Digital Centre of Excellence. The prestigious BCO awards programme recognises the highest quality developments and sets the standard for excellence in the regional and national office sector. Once a dilapidated and unloved building, the judges were impressed with the transformation of Sea Containers into a dynamic and creative workspace for Ogilvy & Mather and their associated businesses. Innovative changes to the structure have created a series of double height spaces that connect the floors, but also take maximum advantage of the dramatic external environment of the Thames which 14

Building & Refurbishment

sits immediately adjacent. Flooded with daylight, the judges highlighted how these spaces define the building and have become natural hubs for staff interaction, allowing the creativity of the business to flourish. Since relocating to Sea Containers in 2016 the advertising agency has found itself amidst a flurry of new business success, having successfully captured some of the UK’s largest accounts in Boots & Vodafone Ogilvy has found itself at the top of the industry’s new business league with new billings of £146 million. The structure of the teams for these new client’s hold collaboration with WPP at their core – all made possible by the bespoke structure of Sea Containers. Richard Kauntze, Chief Executive of the BCO, commented: “This year’s awards are yet further proof of the quality of new office development in London, a region that continues to be front and centre of innovation

in the sector. Awarded for their high-quality construction, striking design or robust flexibility, this year’s London winners showcase the best that the capital has to offer in premium workspace, and continues to strengthen London’s position as the business capital of Europe.” This is the first year that the BCO has hosted the dedicated London Regional Awards, celebrating excellence in office space regionally, before all winners go on to compete at a national level at the National Awards in October. Building & Facilities Management – May 2017

Building & Refurbishment

Howe Green supply “specials” for renovation of Nationalmuseum of Art Howe Green Ltd supplied specially manufactured floor access covers for Sweden’s premier art and design museum. The Nationalmuseum of Art in Stockholm is currently closed whilst undergoing an extensive restoration programme.


he aim of the renovation is to create a more modern environment that will enhance the overall visitor experience whilst retaining the museum’s architectural heritage. The renovations began in 2015 and the new museum is expected to open in 2018. The transformation will include the installation of a state-of-theart climate control system; the reinstating of bricked up windows to flood the space with natural light; new security technology and the expansion of the public spaces to house exhibits and visitor amenities. The National Property Board of Sweden are the developers. They are working with Swedish architects Wingårdh Arkitektkontor AB and Wikerstål Arkitekter AB. Howe Green’s Swedish distributor, Elkington AB, was contracted to supply floor access covers for the project. Elkington have worked with Howe Green since 1999. They have an extensive knowledge of the range

of standard access covers and bespoke access solutions that Howe Green can design and manufacture. Otto von Platen, Managing Director for Elkington comments, “We are always happy to recommend Howe Green access covers, especially in situations where the client requires a finish that is visually appealing and of superior quality. Buildings with a high level of pedestrian traffic, such as museums, hospitals and airports, require an access solution that can deliver on aesthetics, security and quality. We are confident that Howe Green covers fulfil those requirements.” Howe Green’s 7500 Series Medium Duty Floor Aluminium Access Covers were fitted as duct runs in the museum. The majority of the covers were infilled with limestone floor tiles to provide a virtually invisible finish. The remaining units have a visible concrete finish. All the covers were supplied double sealed to ensure the highest performance and quality.

Health and safety is paramount within any public area. The seamless fit of the floor access covers will help to reduce the risks of slip and trip hazards. The covers are highly functional, providing easy and safe access to the cabling and services concealed underneath the ducts. Once the renovation work is complete and the museum reopens the covers will ensure that services can be accessed with the minimum of disruption to the daily operation. The 7500 Series Medium Duty Floor Access Cover has been used in many museums including the V&A and the British Museum in London and the National Waterfront Museum in Swansea. Tel: 01920 463230 Email:

Renusol refines its mounting system for flat roofs


enusol presents the optimised FS10-EW system for mounting photovoltaic systems on flat roofs without penetration. Thanks to the innovative screw connection and the lightweight but high-tensile design, modules with a 10° inclination with an east/west orientation can be easily installed on any flat roof. With its short rails and flexible rail connectors, the system is also able to compensate for temperature expansions, therefore preventing

the installation from slipping over longer periods of time. Following the takeover by the PARI Group at the start of this year, the Cologne-based manufacturer is boosting its product range with this new system. In the new system, the screw joint between the rails and connectors does not need any nuts. The system requires just five main components and the standard Renusol module clamps, which makes mounting and storage very simple. The maximum

rail length is 2.3 m. Fewer components and shorter rails provide advantages for wholesalers, who require less storage space; for installers, who can mount the rails quickly and easily; for transporting components to the site; and also for installation operators, as the intelligent design rules out installation errors or re-adjustment. Building & Refurbishment



Reduce your cooling costs by 90% with EcoCooling’s direct evaporative cooling, ventilation and control systems With over 3500 installations worldwide, UK based EcoCooling are innovators in low energy, direct evaporative cooling and ventilation technologies. They have developed energy efficient cooling solutions to suit all types of buildings including data centers, comms rooms, industrial, retail and commercial. EcoCooling’s 1500m² of warehousing provides a manufacturing and R&D facility, as well as a storage base for all spares and coolers. This ensures that short lead times and adequate supply of spares are guaranteed.


ounded in 2002 EcoCooling provides energy efficient and low carbon alternatives to air conditioning. Developed from one of the oldest and simplest technologies known to man, EcoCooling have taken the concept of direct evaporative cooling and reengineered it to provide a sophisticated cooling and ventilation system that can outperform the alternatives on most counts. Fresh Air Cooling with EcoCooling can provide a 3m3/s or cool a 30kW load from 1kW of power at a cost of under 14p per hour. Energy use can further be reduced by the use of EC (Electrically Commutated) fans in IT environments. Simple ventilation can provide a perfectly satisfactory solution to cooling many industrial and commercial premises, however recent advances in fan technology, controls and evaporative cooling have now taken this principle to a new level of performance, which has proven to be very popular for industrial purposes. EcoCoolers can either be used for blanket cooling a building or for spot cooling of workstations and production lines. The solution is perfect for factories, warehouses, and mezzanine floors. Clients include: TKMaxx, Cummins Diesel, Net-a Porter, and Matalan. The EcoCooler is highly cost 16


effective in comparison to traditional refrigerant air conditioning, and can operate on less than 10% of the running cost. Cummins Diesel Engines recently invested in 42 EcoCoolers, due to very hot uncomfortable temperatures on their main shop floor. These units introduce fresh, chilled and filtered air to the various workstations throughout their production facility. They are all controlled from two floor mounted centralised control panels. The system reduces summertime temperatures from over 30°C to a far more comfortable 21°C. Many locations can maintain compliant conditions by using only ‘free cooling’ (fresh air). Multiple EC fans can be connected directly to simple temperature controllers giving the simplest of automated solutions. PLC’s can be used where more stringent conditions have to be met or when heating and cooling systems need to be integrated. Ventilation coupled with evaporative cooling and modern controls can provide industrial and commercial

premises with a sophisticated air handling system that can compare with any air cooling refrigeration system at a fraction of the energy cost and provide a high level of control of the environment. The EcoCooler is also available in several different configurations, meaning they are suitable for any location and are easy to install and come with minimal maintenance.

Versatile Product ranges: EXTERNAL PRODUCT RANGE (ECP): Proven Technology and Results The ECP range of coolers can be installed externally or inside a plant room. The standard unit is down flow, however top and side discharge configurations are also available. INTERNAL PRODUCT RANGE (ECT): Compact and Flexible Solutions Building & Facilities Management – May 2017

HVAC The ECT range of coolers are designed to be installed internally. They have multiple configuration options to allow for easy installation into rooms with limited space. Worried about getting it into your room? The ECT5400 will fit through a single door! Worried about water in your facility? For complete peace of mind a sophisticated alarm and leak detection system, capable of cutting off the water supply, has been incorporated into all of our internal products

EcoCooling’s R&D Department and Patents EcoCooling are credited with revolutionising the control systems required to use the equipment in IT and air handling systems. The inhouse R&D department works to incorporate the latest energy efficient technologies into all product ranges ensuring our clients have some of the most innovative ventilation and cooling systems in the world. This focus on innovation has also resulted in EcoCooling holding a number of patents for fresh air technologies.

Our complimentary in-house design consultancy service capitalises on our vast industry experience to work closely with consultants and clients to design the most efficient systems possible. If you are having temperature problems in your factory please contact us on the number below.

More information and case studies are available on our website. Tel: 01284 810586 Email: Case Study: http://www.ecocooling. org/casestudy/cummins.php

SAVE 90% ON YOUR COOLING COSTS Worried about overheating this summer? Low Cost Cooling 90% less running cost than AC | Up to 80% less capital cost | Simple and low cost maintenance requirements | Easy to retrofit

Low Energy

Single phase | Natural cooling using evaporative cooling | No refrigerants | 35kW of cooling for 1.5kW of energy |

Comfortable Conditions Supply temperatures of less than 25°C even on the hottest days | Comfortable conditions for staff | Fresh air system |

Safe and Simple Solutions Quick installation | Flexible product ranges | Spot cooling | Mobile products available | Retrofit to existing AHU intake |

Proven Technology

Over 3500 installations worldwide | Case studies online | Clients include: Cummins Diesel, Decathalon, Diageo, Premier Foods, Nestle, Borg Warner Turbo Systems, Rolls Royce, Net-a Porter | 01284 810 586




Refurbishment project at special needs school funded by the EFA Abbey Hill Academy, facing risk of a complete boiler breakdown with equipment over 25 years old, was in urgent need to find a replacement. After the completion of a site survey, a system consisting of Hamworthy cast iron condensing boilers and direct-fired water heaters was identified as best solution to be fitted to the existing heating system. Financing was secured by a successful bid from the Condition Improvement Fund provided by the Education Funding Agency (EFA) available for academies and sixth-form colleges.


bbey Hill Academy is a school for children with learning difficulties based in Stockton-on-Tees. The facility consists of three buildings providing a comfortable learning atmosphere for around 300 students aged 11 to 19 years. Two old cast iron sectional non condensing boilers were supplying heating and hot water for the main Stephenson Building consisting of 18 classrooms for around 160 students. Old atmospheric water heaters installed in the same building, delivered hot water to showers, sinks, basins and the main kitchen. Philip McHale, Premises & Facilities Manager at Abbey Hill Academy as part of the Horizons Specialist Academy Trust, was looking for a cost-effective solution. “The priority was to find a boiler that was energy efficient, would reduce costs, could be fitted to the existing system and came with a complete package of supply to commission. I checked a lot of boiler manufacturers and found Hamworthy’s website to be useful with the offer of a free site survey. We were pleased that we got to meet both Steve Johnson, area sales manager and Stuart Turner, the national sales manager. Both had a genuine interest in our project.” Two Purewell VariHeat cast iron condensing boilers with a combined output of 360kW were chosen to replace the two old non-condensing cast iron sectional boilers. With heat exchangers made from the same 18


The newly installed Purewell VariHeat PV180c cast iron condensing boilers (left) and Dorchester DR-FC Evo 25 direct fired condensing water heaters (background).

robust material, big waterways and an upgrade to condensing models, the boilers offer long-term reliability, compatibility to the existing heating system while profiting from up-todate technology for best efficiency. The hot water supply was met by the installation of two Dorchester DR-FC Evo direct fired condensing water heaters to replace old water tanks, delivering a total output of 1,192 litres per hour. Philip notes “We updated the old tank fed system that delivered poor hot water pressure to mains fed. There has been a vast improvement in hot water pressure and it has also improved our Legionella management. The web based control system enables us to manage the usage of the boilers, saving us energy.” The water heaters have an antilegionella safety function, which means water will be heated for a

period at a high temperature (e. g. 65°C for one hour) to prevent the risk of legionella bacteria forming in the vessel. Additionally, the recirculation pump can be set to run to ensure the whole system is purged. Built in controls allow this task to be performed on a regular basis, ensuring water stays legionella-free and safe. Mark Smith, Project Engineer at Leybourne Urwin Ltd, mechanical and electrical engineers who installed the boilers and water heaters, says: “The boilers were very easy to position and install, the installation instructions were clear to follow. Everything was delivered as and when Hamworthy said it would be. We also used the Hamworthy pipe kits, which are great, as they save time on site.” Abbey Hill Academy was seeking a way to finance the capital-intensive project. For this purpose, the Condition Improvement Fund (CIF) Building & Facilities Management – May 2017


The newly installed Purewell VariHeat PV180c cast iron condensing boilers (left) and Dorchester DR-FC Evo 25 direct fired condensing water heaters (background).

is offered by the Education Funding Agency (EFA). CIF is an annual bidding round available for academies and sixth-form colleges to fund projects to keep buildings safe and in good working order. This could be e.g. rectifying health and safety issues, problems with building compliance or improving poor buildings condition. Previous CIF rounds have been heavily oversubscribed which is why applicants need to meet the bid criteria and demonstrate the urgency of projects in order to secure the fund. Philip explains “The bid criteria set by the EFA put the boiler replacement programme in a high priority level. Due to the condition of our existing boilers and the likelihood of complete failure, our bid was successful.” After the installation, commissioning of the newly installed boilers and water heaters was carried out by a Hamworthyapproved service engineer. This not only ensured that they were set up for optimised performance, but also improved their warranty terms, covering parts plus labour for

two years from commissioning. Mark Smith adds “We chose Hamworthy for commissioning, as they are the manufacturer, know what they’re doing and what they are looking for during commissioning.” About working with Hamworthy, Philip comments “The customer service was good. We had the free site survey and direct contact with Steve (our local contact). The boilers arrived on time and well packaged

The showers have seen a significant improvement of water pressure after the installation of the two Dorchester DR-FC Evo direct fired condensing water heaters.

and the commission of the system at the end of the job went well. I’m all round happy with the service.” For advice on making the right choice for your heating and hot water systems, talk to Hamworthy; telephone 01202 662500, email, or visit HVAC


Energy Management

Keep your energy supplier onside and avoid unexpected bills


Energy broker, Kevan Enticott, explains how to avoid the headache of unexpected energy bills for your business, and the consequences of not doing so for years to come.

We don’t complain when the energy bills for our business are low

the supplier to see what is going on. It is usually the months (or years) of smaller, underestimated bills that result in the large bill we call our energy company about. They have finally taken a meter reading, and this has resulted in a ‘catch up’ bill which is now putting pressure on your company finances. There are no set rules to state whether the customer or supplier has the responsibility to take meter readings at a business premises. You cannot rely upon your energy company to chase you for a meter reading. Therefore, take ownership yourself and give your energy company regular meter readings.

he overriding reason for an unexpectedly high electricity or gas bill for a business, is a failure to provide any meter readings to the energy supplier, says Kevan. If your energy supplier doesn’t receive meter readings for your premises, then they have no choice but to estimate the meter readings on every bill they send you. What happens if they underestimate your readings? Every month you allow them to do so, you are placing your business more and more in debt. Many businesses have come to us over the years with bills they are struggling to pay off because no meter readings have been provided for a year or more.

And here lies the problem. We don’t complain when energy bills are lower than expected. You may not even check the bill to ensure all is in order – although on receipt of a large bill we are straight on the phone to 20

Energy Management

Do you know if your energy bills are based on estimated readings? A simple check of your electricity

and gas bills when they arrive will avoid all these issues, saving you time, aggravation and money. A bill based on estimated meter readings, should clearly highlighted on the first page. You can also check the page with the meter readings. An ‘E’ next to the reading will indicate an estimated reading.

The smart meter rollout Most businesses are aware of the government smart meter rollout, to be completed by the end of 2020. These will instantly solve the issue of estimated bills. However, it is not always that easy to get a smart meter installed. It can depend on the supplier and where in the country you are situated. Some energy companies have started to contact customers to arrange smart meter installation for Building & Facilities Management – May 2017

Energy Management their business. They will generally target customers in a few areas of the country at a time. By waiting for your energy company to contact you, the installation will be free of charge. It depends on the supplier, but if you were contact them to request an installation, you can generally expect to be charged for it. Please note that many suppliers are not yet installing smart meters for multi-rate meters. Or for three phase meters. It is also worth checking whether the smart meter you have asked for will be compatible with other suppliers. Some energy companies we have spoken to have advised that other suppliers will not be able to access the data on their smart meters – an issue if you want to switch to another supplier in the next year or two. Although in this situation they can still be read as a standard meter. When these suppliers start to install the next generation of smart meters, switching supplier will not be a problem.

BoilerMag Commercial Boiler Filters Save Hotel Heating Systems

Long-term consequences of estimated readings Until you can get your hands on a smart meter, please ensure you provide regular meter readings to your energy supplier. Ideally every month, but at least quarterly. This forces your supplier to invoice your business up to that reading, ie. for the electricity or gas, you have used. Failure to do so, could leave you in a lot of debt to your energy supplier, with further implications still. For example, at the end of your contract even if you find a better price with another company, your current supplier will object to the transfer if you owe them money. A large debt can affect your credit rating, and therefore limit the suppliers who will offer you an energy contract. We have even seen cases where a company’s energy supplier has objected to the transfer away, but has also refused a fixed rate contract based on the poor credit score, leaving their customer on higher, out of contract rates. For more advice, you can contact Kevan Enticott on 020 3372 6517.


ounty Durham based MPUK Mechanical Services Ltd has recently installed several BoilerMag XL commercial boiler filters in 2 large hotels in the UK. At one hotel in York, the company was faced with two four year old 150 kw boilers, one of which had failed completely, and the other extremely inefficient and due to fail imminently. Both boilers were completely full of black sludge that had built up over a number of years as a result of being connected to the old heating system. Two brand new boilers were fitted, including two BoilerMag XLs. At another hotel in Edinburgh, MPUK again installed a BoilerMag XL on a new 60KW boiler, housed in a boiler room and connected to a towel radiator circuit heating 40 of the hotel’s en-suite bathrooms. Again, the heating system was heavily contaminated with black sludge and difficult to flush, but the company is confident that the BoilerMag XL filter will

prevent contamination in the future, keeping the system free from sludge and working efficiently. “When I receive plant room drawings or heating alterations, the BoilerMag XL is my filter of choice,” says MPUK Heating and Gas Director Wayne Peel. They are a very well made, solid unit, and you can feel the quality when unpacking them from the box. They are also very straight forward to install and reasonably priced.” Plumbing and Renewables Director Alex McAlinden added: “I would 100% recommend this product to other installers and to the M&E consultant we work with. The BoilerMag XLs are easy to maintain and give installers and customers the assurance that their plant room boilers will be running at their full capacity under heavy use. We’ll be returning to the York hotel soon for a follow up, so it will be great to go back and see some positive results.” Energy Management


Security & Access Control

Successful trial of OPTEX PIRs changes expert’s opinion Outdoor, wireless passive infrared sensors (PIRs) from OPTEX have proved so successful in the field that they have changed the way an expert at Amron Security specifies and installs security equipment.


PTEX worked with Amron Security to protect an isolated residential property in a rural location in the West Midlands (UK). Exposed on all four sides by main roads and fields, the owner was concerned that the property, including detached garages, would be a vulnerable target for intruders. Paul Bishop, Contracts Manager and Senior Installer at Amron Security, was at first sceptical when OPTEX proposed using wireless PIRs: “As an installer I feel more comfortable using outdoor sensors only when alarms can be visually verified remotely, as it is far from ideal for false or nuisance alarms to trigger with no possibility for verification,” he says. “However, I haven’t experienced any false alarm problems with OPTEX’s outdoor PIRs, which have performed flawlessly.” The PIRs specified by OPTEX include five of its VXI-R and two FTN-R sensors, featuring some of the lowest false alarm rates and highest detection rates in the industry. They are both battery-operated outdoor detectors that wirelessly connect to a Ricochet®-enabled alarm panel via OPTEX’s recently launched, pre-configured and preconnected Ricochet®-enabled wireless transmitter, the BGR-01, which is fitted into the back of each sensor. The VXI-R sensors have a 12m wide angle of detection, while the FTN-R sensors provide a shorter – up to 5m – detection range in a 22

Security & Access Control

curtain-like pattern. Combining the two variants therefore provides the optimum security defence. All of the sensors are equipped with OPTEX’s latest analytics programming that includes small animal tolerance, vegetation detection, and enhanced weather protection to ensure false alarms are avoided. The sensors are tamper proof and have a battery life lasting around three years. Amron security maintains the sensors and provides a remote monitoring service; it is automatically informed if an alarm occurs. “Since the installation in 2016 there has not been a single false alarm,” Paul adds. “The technology has performed to such a high standard that my PIR concerns have been mitigated and we are specifying OPTEX’s sensors at further sites. “My concerns over battery life have also been dispelled, since it is now more than 18 months since the first detectors were

installed and they continue to work without interruption.” Jacques Vaarre, Managing Director of OPTEX Europe, EMEA headquarters, says the state-ofthe-art sensors are specifically manufactured to reduce false alarms: “The stability of our outdoor PIRs is paramount – and that they are so reliable to change the opinion of industry experts is very encouraging.” Building & Facilities Management – May 2017

Security & Access Control

3M Shares Five Top Tips for Better Visual Privacy Reduce the risk of ‘visual hacking’


M, the science-based technology company has put together five ways in which organisations can improve visual privacy to better protect their workers and valuable data. ‘Visual hacking’ is the act of viewing or capturing information displayed on a screen for unauthorised use. It includes someone seeing and remembering log-in details, using a smartphone to take a snapshot of confidential on-screen information, or accidentally overlooking employee or financial data. “One of the challenges of visual hacking is that it is relatively fast and easy to achieve,” says Peter Barker, EMEA Market Development Manager, 3M. “In a Visual Hacking Experiment commissioned by 3M and carried out by the Ponemon Institute across eight countries, visual hacking was successful in 91 per cent of attempts, with approximately half taking less than 15 minutes. Furthermore, with the rise of mobile working, the risk of visual hacking increases. Visual privacy is only one aspect of security, but it’s an easy one to address, not just through installing our range of privacy filters, but other techniques too.”

Five tips to help prevent visual hacking 1. Audit – Evaluate areas of risk and vulnerability. Walk through your organisation’s workspaces and look for vulnerabilities, such as monitors that are exposed to high levels of possible viewers walking by, or unlocked rooms where sensitive documents are often printed. Include the visual security risks posed by mobile workers and contractors. 2. Guide employees – Put in place the right policies and procedures to help employees reduce the risk of visual hacking, such as clean desk policies at the end of the working day; encourage use of shredders and secure waste containers. Let staff know they can confront visitors who are acting suspiciously or accessing restricted areas. 3. Encourage employee compliance – Train, communicate and reinforce that process on a regular basis. This will help visual privacy measures to become secondnature and part of the corporate culture. Provide incentives

to reward employees who demonstrate compliance. 4. Adapt and improve – Visual hackers are like any other hacker, they will evolve to changing security and privacy practices. Carry out regular office walkthroughs to look for any new vulnerabilities; identify employees who need additional training; review and improve training and communications as needed. Make visual privacy an integral part of general security reviews. 5. Apply physical safeguards – Fit desktop monitor, tablet and smartphone screens with privacy filters which blacken out the angled view of onlookers. In other words, what’s on the screen is only visible straighton and at short-range. Easy to install and remove, these filters also prevent scratches and scruffs to valuable IT equipment and phones. To trial a 3M privacy filter, please request a sample via this website: Security & Access Control


Facilities for the Disabled

Alton Towers Resort opens doors on optimum accessibility Alton Towers Resort has become the most accessible of the UK’s top theme parks with the opening of two new assisted, accessible toilet facilities.


he Staffordshire venue, which attracts on average 2 million visitors a year, has become the first of the most popular theme parks to install both a Changing Places, and Space to Change assisted, accessible toilet. As a result, thousands of people who would not have been able to enjoy the facilities now can relax and spend time there, safe in the knowledge there are appropriate toilet facilities for them. The Changing Places toilet is in addition to existing wheelchairaccessible toilets, and delivers more space (12m2) with a ceiling track hoist, height-adjustable adult sized changing bench and height-adjustable washbasin alongside a peninsular WC. The Space to Change toilet delivers the same equipment in a smaller space (7.5m2)and can be incorporated as part of an existing wheelchair-accessible toilet or as a stand-alone facility. Both facilities have been supplied and installed by Clos-o-Mat, Britain’s leading disabled toilet solutions company, and the largest provider of assisted, accessible ‘away from home’ toilet facilities. “At least one in every 260 24

Facilities for the Disabled

people needs additional space and/ or equipment to go to the toilet when away from home,” explained campaigner Tony Clough MBE, who worked closely with Alton Towers Resort’s operator Merlin on the project. “They need room to accommodate themselves and at least one carer, and/ or a hoist, and/or a changing bench. We go to the toilet about eight times a day, so if you’re at a venue for the day, you WILL need to address intimate care needs. By now providing these facilities, Alton Towers Resort has enabled the park to be enjoyed by literally thousands of people who otherwise would have had to cut their visit short, or not gone at all.” Added Justine Locker, Alton Towers Resort Excellence Manager, “We constantly listen to feedback from our guests, and have consulted with an external accessibility auditor. Due to the size of the Resort- over 900 acres- we decided to invest in both the Changing Places and Space to Change toilets, to compliment the adult changing already available in our First Aid centre and CBeebies Land, and ensure that guests could access appropriate facilities no matter where they were on the park.”

Under latest Building Regulations and good practice guidelines, a Changing Places toilet is ‘desirable’ in buildings to which numbers of the public have access. Since their introduction a decade ago, almost 900 have been opened across the UK. Space To Change toilets plug the gap between conventional (Building Regulations Approved Document M 2013) wheelchairaccessible toilets, and the ‘desirable’, additional, larger and better equipped Changing Places toilets, being an enlarged wheelchair-accessible toilet that further includes an adultsized changing bench and a hoist. Clos-o-Mat is unique in its ability to deliver- in-house- design advice, supply, installation, commissioning, project management and maintenance across the ambit of accessible toileting equipment, including the Clos-o-Mat wash and dry (automatic) toilet. To help venues ‘get it right’, Clos-o-Mat has a raft of downloadable information on its website, www.clos-o-mat. com, including white papers, CAD blocks, room renders and videos. Tel: 0161 969 1199; Email: Building & Facilities Management – May 2017

Facilities for the Disabled

Creating an inclusive workplace


nclusivity is no longer just a buzzword within the business world, it’s a way of life. Companies who drag their feet in terms of equal opportunities, especially when it comes to catering for the needs of disabled employees, quickly find themselves left behind in terms of recruiting and retaining the best staff. Worse still, the reputation that comes handin-hand with a backward thinking attitude doesn’t bode well when attempting to attract new clients. The issue lies with the fact that companies think that by ticking the legal boxes, in terms of what they need to provide for disabled workers, they are well equipped for a disabled worker to start work within their organisation. In reality, simply offering disabled parking spots, toilet facilities and accessible entrances isn’t enough to facilitate the majority of employees with restricted movement, as was revealed in a survey carried out by CMD in partnership with Shaw Trust, the national charity for helping disabled workers find employment.

Is your office realistically set up to suit disabled employees? The survey went out to 515 workers, aged between 18-64, asking them to have a realistic look around their own workplace to determine whether it would be suitable for a disabled employee to start working there with immediate effect, and if not, what obstacles would stop them.

Here’s what the survey revealed…

and cable spines and baskets have the double benefit of securing trailing cables whilst creating a much tidier appearance to the office.

Investing in the workforce as a whole

Attention to detail As the survey reveals, there are numerous obstacles around the every-day office that fully mobile employees may not even notice. Trailing cables and uneven flooring can create a real hazard for someone with restricted mobility, hard to access plug sockets can be an impossibility and un-adjustable desks can make tasks that we all take for granted uncomfortable and even painful. The good news is, there are numerous products on the market that can easily rectify these issues, and far from being ‘one-off’ specialist purchases to suit individual employees, they can benefit the entire office. Adjustable desks and monitor arms are a great way to address the different heights and working positions required for all workers, not just disabled employees. Not only do they help address problems with posture and enable employees to work in a standing position if they wish, they are also a great way to incorporate hot desking into the working environment, as all work stations can be adapted to suit all employees. Simple measures such as on-desk power modules, can make a huge difference to employees who may have difficulties bending down to locate sockets underneath desks,

Although the emphasis is on creating an inclusive working environment for workers with restricted movement, this doesn’t necessarily relate solely to employees who are registered as disabled. It is also worth acknowledging that restricted movement comes in all guises, from employees who suffer from back pain or age related conditions to those who have broken bones and even women in the later stages of pregnancy.

Attracting and retaining the best possible staff Adapting facilities to assist the working lives of disabled employees doesn’t just apply to creating a workplace suitable for new recruits. Retention of disabled employees is as much of an issue, as this startling fact presented by the Business Disability Forum highlights:

7 out of 10 people with disabilities become disabled during their working lives With this in mind, it is clear that there is more to inclusivity than simply working your way through the HR manual. Take a look around your office and reassess the space through the eyes of someone with restricted movement. You may find that simple adjustments can make a huge difference to the comfort and manoeuvrability of employees, ultimately creating the optimum working environment for everyone. the-hub/office-disability-friendly/ Facilities for the Disabled


Facilities for the Disabled

New guidance on washroom legalities and good practice


o help all involved in the decision-making process get it right, Clos-o-MatBritain’s leading provider of toilet solutions to restore dignity to people who need help to ‘go to the loo’ – has produced a new white paper. ‘Accessible Toilets, Washrooms & Bathrooms – The Provisions Beyond Building Regulations Approved Document M’ explains why Approved Document M type toilets do NOT meet the needs of up to 14 million people, and outlines the relevant British Standards and guidelines for compliance. ‘There is an assumption that a Document M type wheelchair accessible toilet ‘does the job’,” says Robin Tuffley, Clos-o-Mat marketing manager. “But for up to 14 million people, who need more space, and/ or more equipment, it doesn’t. It therefore precludes their ability to access the venue. So by not accommodating their needs, you are shutting the door on 20% of the UK 26

Facilities for the Disabled

By law (Equality Act 2010), venues need to make anticipatory ‘reasonable adjustments’ to the built environment to prevent disabled people being put at a ‘substantial’ disadvantage – that includes suitable toilets! population, who spend £86 billion a year at least. Can you afford to do that, especially when all that is needed to open the door to them is a minimum 7.5m2 (including a standard unisex wheelchair-accessible toilet), an adultsized changing bench, and a hoist? Our white paper simplifies the legal and ‘best practice’ considerations, in one useful reference tool.” The new white paper is available free of charge for download from Clos-o-Mat’s website It is complimented by papers specific to the various accessible washrooms- Changing Places, Space to Change, hygiene rooms- and to industry sectors, plus technical support material including

CAD blocks, NBS specifications, dimension sheets and installation data. Clos-o-Mat, founded over 55 years ago and family-owned, is the leading provider of toilet solutions for disabled people in Britain. It is unique in manufacturing its products in the UK, and in its ability to deliver, in-house, the complete package from design advice through project management, supply, install, commissioning, to after-sales service & maintenance. No other major provider of ‘away from home’ toilets with changing facilities can deliver that full ambit. Tel: 0161 969 1199; www.clos-o-mat. com; Email:; Twitter: @closomatuk; Building & Facilities Management – May 2017

Cleaning & Hygiene

Tork® exelCLEAN® - the latest performance improvement solution for cleaning To stay competitive, today’s manufacturing industry is investing heavily in technology – the internet of things, robotics and automation. In this process, it is easy to forget the basics when looking for ways of improving performance. Tork, global provider of professional hygiene products and services, launches improvements to the exelCLEAN® cleaning cloth range; making cleaning more efficient than ever before.


aintenance and cleaning are fundamental day to day tasks across most industrial sectors and are often common sources of accidents, as operators performing these tasks focus on machinery as opposed to personal safety. To improve this, employee engagement and understanding is critical – otherwise, efficiency improvements become a management philosophy rather than a production reality. Education is not enough, because when individuals are under pressure, the focus tends to be on the easiest, rather than the safest, option. They need materials to

be accessible, and to produce instant results. The majority of industrial manufacturing industries across Europe use rags for maintenance and cleaning, but this traditional solution is flawed. Rags clutter the workplace, and can be unhygienic, unsafe and stained, with a lack of dispensers meaning cleaning supplies are not close to hand. Time is also wasted sorting and choosing mixed rags. The right tools and processes should be in place to ensure a workplace is operating to full capacity. Tork cleaning cloths with exelCLEAN® are non-woven products, refined to improve high-performance durability. Portable handy boxes have a new design, reinforced handle and a larger

opening – enabling individuals to take a right-sized Tork cloth even with gloves on. The uniform construction also helps a business to reduce overall environmental impact with product, packaging and process improvements lowering the carbon footprint by approximately 14%. The cleaning solutions are easy to use and allow people to work smarter and safer, increasing worker satisfaction when completing tasks as the job can be done quicker. Tork products require up to 41% less solvents than rags, reducing costs and improving working conditions and in turn, employee satisfaction and retention. “When it comes to continuous improvement, a second is a second no matter where it comes from.1 Last year, the manufacturing industry in Europe invested €140 billion on new technology. Before you invest in more complex solutions, you must have fundamental details in place.” said Rachel Thompson, Product Manager at Tork. Better performance starts with employee engagement and interaction but will only fully succeed if correct equipment is provided. Do not forget the basic details and the simple changes you could make to fundamental tasks that could make all the difference to performance. Video: com/watch?v=K0yy2ddx7Ew 1 PWC, Industry 4.0- Opportunities and challenges of the industrial internet, 2015

Cleaning & Hygiene



Brightest in the class The benefits of switching to LEDs have been well documented in recent years. Facilities managers, tasked with reducing energy costs as well as carbon emissions, have opted to use LED luminaires – often retrospectively – and as a result have been able to enjoy significant savings. Applelec managing director Ian Drinkwater discusses how the latest generation of LEDs is driving innovation forward.


t is well documented that LED lighting systems offer significant benefits compared with traditional schemes, generating less heat and providing up to 50,000 hours of illumination per luminaire, leading to a longer lifespan as well as lower maintenance costs and reduced CO2 emissions. On average, LED luminaires use around 75% less energy than traditional sources, while reducing carbon emissions by around a third. Many of the early snags of the first generation of LED systems – a ‘cold’, dimmer light, the higher cost of replacement luminaires and so on – have now been overcome. Technological advances are rapidly driving development forward, with the latest LED modules boasting reduced power consumption and carbon emissions while emitting the highest quality light. What’s more, these advances are changing the way we use lighting throughout buildings as a whole. Inspired by research and development, lighting is no longer confined to use in ceiling pendants and wall lights. Increasingly, designers are incorporating illumination into fixtures and fittings to draw attention to important areas such as reception desks and information areas, while attractive, decorative wall panels add considerable interest. Large-format lightboxes are used to display information or advertising messages, or alternatively to



create a centrepiece attraction which is both stunning to look at and economical to run.

Technology in practice The first direct arena in Leeds is one example of how new-generation LED technology has been utilised to produce a stunning showpiece which was both easy to install and is cost-effective to power. Applelec supported corporate branding specialists Nebula Creative in the design and installation of two rock ‘n’ roll lightboxes for the arena’s VIP bar, renamed the Black and White Lounge, pairing SloanLED PosterBOX 3 LED modules with a textile framing system. The display features around 240 classic album covers from artists who have played the venue, such as Robbie Williams, Lionel Richie and JLS, since it opened in September 2013. The covers have been incorporated into two large-format lightboxes – one almost 10 metres long and the second just under five metres long – both with a textile frame. Using LED tape or ribbon for such a scheme would be timeconsuming to fit. However, using the PosterBOX 3 modules, the feature was assembled quickly and easily. High brightness illumination is achieved across a width of up to three metres using the SloanLED PosterBOX 3 system, with just two rows of facing modules are

required to provide light. In addition, the product significantly reduces the installation time required to populate a lightbox in comparison to the use of LED tape or ribbon. The result is an eye-catching, bright and evenly lit feature which has transformed one of the arena’s most vital areas, yet was easy to fit with modules along just the top and bottom edges of the frame. The installation is so bright it is even noticeable outside the venue, through the windows of the VIP bar.

Energy efficient Benefits are about more than just looks. Using 56 PosterBOX 3 modules, the entire system is extremely cost-effective, drawing just Building & Facilities Management – May 2017


756.8W. This compares favourably with alternative equivalent systems, with a similar LED tape installation using 14.4W tape using approximately 2344W – and a fluorescent scheme using an estimated 86% more energy than the PosterBOX 3 modules. As products develop, the potential for use increases. The PosterBOX3, for example, is impressively bright yet slim, with the ability to fit into depths as shallow as 50mm for a single-sided application. Ease of installation is another bonus – the modules are available with a ‘peel and stick’ option as well as regular mechanical fastenings, eliminating the possibility of tape becoming unstuck. The modules are compact enough to fit into spaces where previously

only LED ribbon systems could go, yet provide better performance in terms of luminance, energy efficiency and longevity. A module spacer is incorporated into the design, eliminating the need for measuring and consequently reducing the installation time. What’s more, LED ribbon carries both a higher failure rate potential and a greater heat output than the PosterBOX 3 modules, as well as requiring a larger number of drivers for powering purposes.

Where next? With technology moving on apace, many manufacturers of LED luminaires still do not offer warranties beyond one or two years. While many system

manufacturers are still not committing to longer than a couple of years, some such as SloanLED are underlining their confidence in the reliability and longevity of their products by offering a five-year warranty. Applelec is a trade supplier and manufacturer of signs, displays and lighting, based in Bradford, West Yorkshire. In January, it became an official UK distributor for SloanLED systems, including PosterBOX 3 modules. Applelec has used SloanLED systems within fabricated signage and lettering for many years and as a result, has a comprehensive understanding of the products and how to get the best from them. For more, please go to Lighting


Fire & Hazard Protection

Advances in Capacitive Touch Panels Mike Logan Display and Input Technology Manager andersDX


lthough capacitive touchscreens can normally respond when the user is wearing thin latex or rubber gloves, demand is now growing for touchscreens to offer an acceptable user experience for wearers of thicker gloves, such as cut-resistant industrial gloves worn to comply with safety regulations, or ordinary leather or synthetic gloves, to allow wearers to interact with industrial automation or machinery, smart signage, accesscontrol panels, or outdoor point-ofsale equipment, to name a few. Often, these systems are installed behind thick cover glass for protection, for outdoor use or other applications where harsh treatment is expected. In the past, typical project requirements have called for cover glass up to about 1.8mm thick, whereas a growing number of customers today are looking for a touchscreen to operate behind glass up to 4mm or even 6mm thick. A large part of the solution is in the performance of the touch controller, rather than the touch sensor itself. Moore’s Law improvements in processing performance enable the latest touchscreen controller ICS to deliver a better combination of sensitivity and response time than preceding generations of devices. The latest knowhow for laying-out ITO (indium-tin oxide) electrode patterns, also allows design tools to determine patterns that are betteroptimised for touchscreens to be placed behind thick cover glass or to accommodate users wearing gloves. It may soon be possible to create touchscreens that can be tuned for optimum performance with a certain type of glove, such as application-specific industrial gloves.


Fire & Hazard Protection

System Approach Recommended Whether engineers designing touch-enabled user interfaces into their latest projects can satisfy application requirements for thick cover glass, or end-user demand for response when wearing gloves depends on achieving a suitable combination of ITO pattern, controller performance, and cover-layer properties including optical clarity and thickness. Of course, there are several interdependencies between the components, materials and settings, and these should be considered from a system perspective at an early stage of the project. The ITO pattern that forms the array of sense and drive nodes, which sets up the capacitances for touch detection, influences the signal-to-noise ratio and, together with the touch-controller firmware, determines the touch threshold. Both factors influence the permissible cover-glass thickness, and potential performance if the user is wearing thick gloves. The graphical display behind the touch sensor can couple noise into the capacitive touch-sensing layers

and therefore the ITO pattern can determine the sensors susceptibility to EMI. Including a ground shielding layer in the touch-sensor stack-up can reduce noise emanating from the LCD and entering the sensor’s circuitry. In addition to considering the ITO pattern design, the firmware of the selected controller IC can be adjusted to suit various types of cover lenses to optimise system performance. If the sensitivity needed to allow touch response with the anticipated type of gloves cannot be achieved using glass of the intended thickness, the designer may consider tradingoff some physical resilience by specifying thinner glass in exchange for increased sensitivity. Alternatively, a specialised type of glass, such as Gorilla Glass, could be considered instead. Gorilla Glass is both tough and thin: a combination that is widely appreciated in the mobile industry. Thanks to the economies of scale of the mobile industry, it is available at relatively low cost for standard screen sizes up to about 7 inches. Firmware in conjunction with special algorithms designed to filter out unwanted EM noise are critical to achieving the desired touchscreen performance and one Building & Facilities Management – May 2017

Fire & Hazard Protection

should always be prepared to make allowances to fine tune the FW if necessary, should various elements of the display module, including cover glass, touch sensor, bezels, backlights, and adhesive layers require modification. Further fine-tuning of the FW settings may be needed when the touchscreen is integrated with the circuitry that comprises the remainder of the overall system.

Early Decisions Guide the Project Generally, touchscreen performance parameters are wider today than at any time in history. High performance and almost seamless user experiences, including good response to users wearing gloves or fast-acting single- or sometimes multi-touch response from behind thick and robust cover glass. Today’s touchscreens can be designed to operate reliably in extremely cold environments, in wet or humid conditions, or where harsh treatment or frequent heavy impacts against the cover glass can be expected.

The key to successful design is to establish an achievable specification at the beginning, usually working with an experienced technical partner to identify the best combination of controller chipset, touch panel, cover glass and other key components.

Making the right choice early is important to ensure the required features can be delivered, and can help simplify fine-tuning and avoid unexpected problems later in the project.

Fire & Hazard Protection


Fire & Hazard Protection

Fitlet Brings Dependable Connectivity to Innovative Fire-Safety Networking Solution High reliability, powerful compute performance and rich connectivity made Fitlet–the latest generation of Tiny Green PC’s rugged mini computers–the first choice to power the SMaRT interfaces of Drax Technology’s AMX system for centralising control of complex fire and security networks.


nsuring the safety of people and places in the event of fire is a mandatory mission for managers of buildings or workplaces. Large organisations and sites with multiple buildings must be monitored continuously and tested regularly. Drax Technology’s AMX alarmmanagement system streamlines these tasks for building operators. “Professional fire alarm contractors choose our AMX software and SMaRT interfaces to centralise the monitoring and management of multiple alarm systems, which may be installed in a single building, several buildings on a site, or distributed over a wide geographical area,” explains Keith Minster, Product Manager at Drax Technology. But premises can often have separate fire-monitoring networks using different protocols installed over time by various contractors. AMX can connect and centralise disparate systems which simplifies management, expansion or upgrading of any existing alarm system. “Our software can work with many types of systems, which communicate data in a variety of differing formats,” comments Keith “and bring all the information together, presented in a single, coherent and easy to understand user interface.”

SMaRT Interface with Fitlet AMX software runs on a dedicated PC and can interpret the data from 32

Fire & Hazard Protection

a wide variety of systems. Security or safety personnel in a central control room can monitor the status of the entire fire-safety infrastructure in real-time. They can isolate devices, identify faults and access control panels remotely. AMX maintains an electronic log of events such as alarms, tests and maintenance, and generates reports that help verify maintenance is being carried out correctly and demonstrate compliance with legal obligations. Each individual fire system is connected to the central AMX computer by a SMaRT interface unit. The computer at the heart of this unit is Fitlet, an ultra-small fanless computer the size of your hand, packing a powerful 1GHz AMD A4 quad-core CPU and extensive connectivity, chosen for its ease of use, small size and excellent reliability. The Fitlet communicates with the central computer over the building’s existing IT infrastructure, using standard TCP/IP over Ethernet for simplicity and convenience.

Chosen on Merit, and Track Record SMaRT interfaces were originally controlled by FitPC – a tough UCFF powered by Intel CPU. When Tiny Green PC updated its range to incorporate a new generation of micro pc with AMD processors as well as new high-speed interfaces such as USB 3.0, Drax found Fitlet to be

the best choice in the market. “We evaluated potential alternatives, which have entered the market since we first chose the FitPC,” comments Keith. “Obviously, reliability and quality are extremely important to us, as this is a life-safety application. Fitlet is robust and reliable, just like the FitPC, with all the connectivity we need, and a convenient 12V DC input that works well with our existing power supply and backup battery. It was also the only computer we could find that meets all our requirements and comes with a suitable bracket to enable straightforward and secure attachment in our enclosure. We chose Fitlet based on its own technical merits, as well as our previous positive experiences with FitPC.” “We also know that we can rely on direct answers to any questions we have with TinyGreenPC, and overall, Fitlet is easy to design in, easy to use, and simply works,” verifies Drax’s Keith Minster. “It’s completely dependable, and provides 100-percent peace of mind for us and our customers.”

Building & Facilities Management – May 2017

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