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APRIL 2018 building & facilities facilities management management


Case Study: Orient Express See page 12


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On the cover:. Case Study: Orient Express See page 12 for more details.

April 2018

BFM Team Business Development Director

James Scrivens Production

Sarah Daviner

Contents News


Accessibility is no secret in Bletchley. Accounts Manager

Katie Brehm

Cleaning & Hygiene

14 BFM is published digitally 10 times a year b ­ y Abbey Publishing Ltd. To receive a copy free of charge, contact our offices. Tel: 01933 316931 Email: BFM_Magazine

Man versus Machine – It’s a dirty job, but somebody has to do it.

Building & Refurbishment


Scouts herald a “New Beginning”, thanks to Armstrong Ceiling Solutions’ Dune eVo tile

Security & Access Control


Successful trial of Intratone access control leads to portfolio roll out

Subscriptions are available via No part of this publication may be reproduced by any means without prior permission from the publishers. The publishers do not accept any responsibility for, or necessarily agree with, any views expressed in articles, letters or supplied advertisements. Some manufacturers and suppliers have made a contribution toward the cost of reproducing some photographs in this magazine.

All contents © Abbey Publishing Ltd 2018 ISSN: 1470-5281

Building & Facilities Management – April 2018



Accessibility is no secret in Bletchley


t’s no secret that JD Wetherspoon’s latest venue, Captain Ridley’s Shooting Party, is open to all. The new pub in Bletchley is named after the codebreakers from M16 who operated from the town during WWII, and even features a rare WWII cipher machine as part of its fixtures and fittings. Fittings also include a Changing Places wheelchair-accessible toilet for people who need help with their intimate hygiene, continuing the chain’s commitment to welcoming everyone, regardless of age or ability. Supplied and installed by Closomat, Britain’s leading provider in accessible toilet solutions, the Changing Places gives more space than a conventional wheelchair-accessible toilet, and additional equipment, including an adult sized height adjustable changing bench, height adjustable washbasin,

ceiling track hoist and privacy screen. It means that anyone enjoying the pub but who need help to go to the toilet, and their carer(s), have appropriate

facilities, and can go somewhere that otherwise they would be unable to enjoy. Tel: 0161 969 1199;; e:

Total Motion named Leicester Mercury Company of the Year


ehicle management company Total Motion is celebrating further awards’ success after being named Leicester Mercury Company of the Year 2018. The rapidly-expanding firm, based at Meridian Business Park, fought off fierce competition to take the coveted title in the Leicester Mercury Business Awards. It received the accolade in recognition of its phenomenal sales growth, ongoing job creation, commitment to corporate social responsibility and proven track record in innovation. Managing director Simon Hill said a combination of factors was enabling the business to secure new business and exceed its targets in a highly competitive market place. He added: “We’re thrilled to be Leicester Mercury Company of the Year. “Winning this title is further testament to the hard work 4


and dedication of the Total Motion team and we’re looking forward to building on our many achievements to date.” Total Motion, founded by Simon in 1999, is now the UK’s largest privately-owned leasing and fleet management company. It has doubled its workforce to more than 80 in the past two years, and last summer it saw its fleet of managed and funded vehicles pass the 25,000 mark. No stranger to receiving regional and national accolades, Total Motion was named Leicestershire Business of the Year 2017 as well as taking the Most Outstanding Growth Award 2017 in The East Midlands Chamber Awards. And, for the past two years, the business has featured among the UK’s 1000 Most Dynamic SMEs published by the London Stock Exchange. Total Motion was also 157th on the Leicester Mercury’s 2017

list of Top 200 companies with a turnover of £25.4 million in the year ended March 31 2016 – up from £21.2 million the previous year. Additionally its commitment to quality and reliability helped Total Motion moved ahead three places to 24th in the Fleet News Top 50 in 2017. The firm was also in the top three fleet businesses for lowest average CO2 emissions, with a recording of 135g/km, as well as being the company with the most hybrid vans on order. The Leicester Mercury Business Awards winners were revealed at a black-tie event at the Maher Centre in Leicester, with the Company of the Year category sponsored by Janine Edwards Wealth Management. Building & Facilities Management – April 2018

SOCOTEC granted UKAS accreditation for asbestos in soil analysis at Bridgend


OCOTEC, formerly ESG, is pleased to confirm that it has been granted UKAS accreditation for asbestos in soil analysis at its Bridgend site in South Wales. The accreditation follows investment by SOCOTEC in a newly equipped soils laboratory at Bridgend, providing further capacity to supplement the existing soils laboratory in Bretby, Burton on Trent. Located between Swansea and Cardiff, close to the M4 corridor, the Bridgend site originally opened in 2014 and delivers a full suite of asbestos consultancy and project management services, including surveying, air monitoring, clearance inspections and sample analysis. Despite the substance being banned for use in construction in 1999 in the UK, asbestos can be present in many buildings constructed

before 2000, as well as within soils in brownfield sites. With a greater emphasis from the Government on the development of brownfield sites over recent years, SOCOTEC’s asbestos services team has seen a significant surge in client requests for analysis of soil samples, to identify possible asbestos fibre contamination. David Birkin, regional manager, SOCOTEC asbestos commented: “The fact that we can now offer two UKAS accredited laboratories for asbestos in soil analysis means that we can provide an even greater service to our clients throughout the UK, who are benefitting from a streamlined offering and a five-day turnaround on laboratory analysis as standard. Furthermore, having a geotechnical team based at Bridgend means that, in addition to asbestos services, we


have capability to deliver multiple solutions for clients undertaking land remediation in South Wales.” With 25 staff now working out of Bridgend, the team managed by David Birkin is one of the largest in South Wales, having grown by 31% since January 2017 and can now deliver the full range of asbestos services from surveying, air monitoring, clearance, bulk analysis and now UKAS accredited soil analysis. Tel: 01283 554330

Specify CFA members Specifying a CFA member for your next flooring project could mean the difference between success — or a flooring failure. Most of the UK’s largest and best known Manufacturers, Distributors, Contractors and Consultants are CFA members — and for good reason. • CFA members promote high standards, knowledge and expertise • Specifying CFA members will maximize your investment and minimize costly flooring failures • All members have to pass a vetting process

Tel: 0115 941 1126 Email:




Ashridge Group announced as a Buckinghamshire Business Awards finalist


shridge Group, one of the UK’s leading facilities management specialists, has been selected as a finalist in two categories of the Buckinghamshire Business Awards. On hearing that the company has made it through to the finals in the Growth Business of the Year and Best in Aylesbury Vale District categories, Managing Director Emma Walker said: “We are thrilled to be a finalist in these prestigious awards. We constantly strive to combine a quality service with a major emphasis on our own people’s development. Being recognised as a finalist reinforces our vision of excellence and underlines the hard work of all of our team.”

Based in Aylesbury, the Ashridge Group provides services and consultancy to sectors as diverse as corporates, live entertainment venues, rail and critical national infrastructure. Championing a people-oriented approach to business development, the company also looks to develop partnerships with other suppliers in the county as part of its aim to support the growth of the local economy. Organised by Buckinghamshire Business First, a business-focused community which operates as a support hub for businesses in Buckinghamshire, the awards showcase entrepreneurial vision and hard work in the county. This

year’s winners will be announced in a glittering ceremony at the Aylesbury Waterside Theatre on Tuesday 22nd May.

AGSM’s campaign for change sees fruition – Regulation 36a MOT-style gas servicing goes live!


fter years of campaigning, the Association of Gas Safety Managers (AGSM), along with campaign partners CORGI Technical Services and Homegroup, are celebrating this week, as the long-awaited change to Regulation 36 comes into force. As of the 6th April 2018, Landlords’ Gas Safety Records can be carried out on a more flexible ‘MOT-style’ schedule, giving landlords greater flexibility in carrying out regulatory annual gas safety checks allowing more efficient scheduling and a greater focus on hard to access and hard to reach properties. Having worked closely with HSE on the new regulation, the Association of Gas Safety Managers believe that new Regulation 36a will not only help landlords smooth out the process of carrying out Landlords gas safety records (LGSRs) – a legal requirement for all rented properties, but also give residents greater certainty of when the safety checks will be carried out. In response to the changes, Claire Heyes, CEO of the AGSM said: “One of the biggest challenges our Members face is gaining access to carry out the LGSR with a significant 6


cost to the sector, so I was determined the AGSM would do all it could to help make improvements. In response to this, we worked closely with the HSE on the benefits of the new MOT-style servicing scheme which is already being actioned by many of our member organisations. Working closely with our determined and dedicated members, we have taken the industry forward, and I couldn’t be prouder of our achievements.” The new MOT-style of servicing is not compulsory, and therefore Landlords are not obligated to implement the new scheme, however it does offer significant advantages for landlords, tenants and contractors. Under the new scheme, gas servicing can be completed up to two months before the anniversary of the previous check whilst retaining the existing expiry date. Currently, to ensure

Claire Heyes, CEO of the AGSM

compliance, many organisations operate a four or eight-week access process to try and minimise the potential for repeat servicing and the extra costs involved, whilst making sure that safety checks are completed in good time. Those who wish to learn more about the full benefits of the new scheme can do so by contacting the AGSM directly (www.agsm. or hear first-hand by attending their forthcoming safety and compliance conference (www. Building & Facilities Management – April 2018

Washroom Air Fresheners: Making a Healthy Choice for You and the Environment


ir fresheners are a popular addition to shared washrooms and toilet facilities. Let’s face it, when you visit the bathroom in a busy commercial or public premises, no one enjoys having their senses assailed by bad odours. The neutralising effect of air fresheners makes the whole experience that much more pleasant. But air fresheners also have something of a bad reputation for containing harmful chemicals that can damage both human health and the environment. Hygieneco Washrooms specialises in eco-friendly solutions for commercial toilet and bathroom facilities. Here, the company talks through some of the science behind air fresheners, and explains what you need to know to make a safe, healthy choice.

Busting the aerosol myth Are aerosol dispensers good or bad for the environment? You may well have heard that aerosols damage the Ozone layer. But this is actually a misunderstanding – it depends on what the chemicals used in aerosol dispensers are. An aerosol is a very small particle of either a solid or a liquid. We are

surrounded by them in the air we breathe and in the environment, some of them man-made, some of them naturally occurring. Aerosols can be any number of different substances, from dust to water to industrial chemicals. Some substances in aerosol form do damage the Ozone layer. But not all of them. Aerosol dispensers turn substances into very tiny particles so they can be distributed quickly and efficiently. This is very useful in something like an air freshener, when you want to spread the fresh smell as far and as quickly as possible. Aerosol dispensers will only cause harm if the chemicals they are turning into tiny particles are harmful or if the substances they use to create aerosols are themselves harmful.

Chemicals to avoid The controversy surrounding aerosols mainly arose because chemicals called CFCs used to be used as propellants in the dispensers – compressed gases which helped create the aerosols. CFCs do damage the Ozone layer, and were banned. After that, chemicals called HFCs were used instead, but it was eventually discovered that they were harmful to the environment as well. HFCs have been banned in the EU since 2014.


Although you should not have to worry about CFCs and HFCs anymore, some people argue that propellants are not good for the environment full stop. That is one reason why non-aerosol air fresheners are becoming increasingly popular. Other chemicals to avoid in air fresheners include solvents, which are damaging to health. Similarly, look out for products that say they contain no VOCs, or volatile organic chemicals. VOCs are found in a wide range of household and industrial products, especially those associated with cleaning. Examples of VOCs such as benzene or formaldehyde are associated with a wide range of health risks, including cancer. There are even some claims that the most unscrupulous air freshener manufacturers include nasty VOCs to deaden nerve endings in the nose so you can’t smell properly. Hygieneco Washrooms supplies a range of safe, environmentally-friendly programmable aerosol air fresheners, as well as VOC-free, propellant-free and carbon footprint certified versions. All of our air freshener dispensers are installed, programmed, stocked and maintained by our professional personnel. For more information, visit

Everyone Active awarded 10-year contract with Dacorum Council


veryone Active, the trading name for Sports & Leisure Management Ltd (SLM), has been awarded a 10-year contract with Dacorum Borough Council to deliver its leisure services. The partnership will see Everyone Active managing Berkhamsted Sports Centre, Hemel Hempstead Sports Centre, Hemel Hempstead School Courts, Jarman Park Athletics track and Longdean Sports Centre for the next 10 years. Everyone Active will be investing over £2.3 million into the Council’s flagship leisure

facilities at Hemel Hempstead and Berkhamsted. This will provide quality leisure services for the community and will provide an affordable and diverse range of sports facilities for everyone to enjoy, regardless of their age or ability. The Council will also be investing over £3.5 million to refurbish Tring Swimming Pool and build a new athletics track and sports pavilion. The new contract will commence on 1st April 2018. The two organisations will work closely to improve the health and wellbeing of the local community

through increased physical activity. Everyone Active, which was Facility Operator of the Year accolade at the 2017 Swim England National Awards, will also be delivering its award-winning Learn to Swim programme to children in the borough. The exciting news comes just after Everyone Active was awarded a tenyear contract with Bracknell Forest Council. News



Hat-trick at Hortonwood West Leading local contractor, Morris Property, has completed the build of a new 20,000ft² factory at Hortonwood West industrial estate in Telford.


akerbellfield Ltd, which supplies commercial interiors for airports, rail, office and education sectors commissioned Morris Property to build the unit due to an increase in demand for its services. The company has invested around £1.6m in the new premises, including land costs, and will move some of its operation to the new factory within the next three months once the specialist fit-out has been completed. Peter Baker, Chairman of Bakerbellfield, said: “On behalf of Rekab Ltd I would express our thanks to Morris Property and Cyril Orchard partners for a successful build and importantly completion on time, of the building known as West 6, Hortonwood, Telford. “This is a wonderful addition to our existing factory that enables us to meet the growing demands of the airport and rail industries we service. The build team professionally managed the work throughout

and particular thanks go to Dave Fletcher and Steve Flavell of Morris Property and Rob Orchard of Cyril Orchard for all their help” The new unit is the third to be completed by Morris Property at Hortonwood West, with two more projects started this spring. Morris Property have begun work on Hortonwood West plot 2 which will see the build of two multi-let start up units for Telford & Wrekin Council. This will bring the total units built at Hortonwood West by Morris Property for the Council to four. The two new buildings will be built opposite one another, with the first containing five units and the second comprising of ten units, with toilets and meeting rooms. The steel frame buildings will be clad and roofed using Kingspan panels and will include both pedestrian and roller shutter doors. The build will also include a large tarmac car park with

(Front-back): Site Manager, Dave Fletcher with Bakerbellfield Chairman, Peter Baker and Construction Manager, Steve Flavell standing with other members of the site team.

footpaths and landscaping. Steve Flavell, Construction Manager, said: “Having worked at Hortonwood West for Telford and Wrekin Council, we were pleased to have been awarded the contract by Baker Bellfield for the build of their new premises and wish them all the best at the new factory.” Morris Property is part of a fifth generation family business group working in property investment and management, new build residential and commercial developments and restoration schemes. For more information about Morris Property and its range of services, please call 01743 232005, email, or visit

Axis appoints new Commercial Manager to target specialist sectors


xis Cleaning and Support Services, the nationwide supplier of commercial cleaning services, has appointed Pamela Hamilton as the new Commercial Manager responsible for growing the company’s portfolio within the Manufacturing, Food and Transport (MFT) sectors. Pamela, who has been working in the facilities management sector for the last five years, joins Axis following very successful roles as Southern Solutions Manager at Mitie and Business Development Manager at Indepth Managed Services. Pamela is looking to drive new business and build strong client 8


relationships: “My immediate focus it to secure new opportunities in these key industry sectors and further build our knowledge and reputation among a wider number of high-profile companies. “I will also be working very closely with our existing clients, ensuring we are doing everything we can to meet their requirements, and provide a first class service.” Simon Giles, Axis Group Finance Director and Axis Cleaning and Support Services COO, says Pamela will play a key role: “Pamela has excellent in-depth sector experience and will help not only strengthen our existing relationships within

the sectors but also develop new contacts,” he explains. “Pamela exudes energy and will be a key team member in terms of demonstrating our people strategy, and what a difference it can make, as well as our drive to deliver industry leading standards of customer satisfaction.” Building & Facilities Management – April 2018


Clean, private and secure environments for laboratories enhanced with secondary glazing


siOxus Therapeutics Ltd. (PsiOxus) is a UK and US based cancer therapeutics company recently listed 25th in the Sunday Times Hiscox Tech Track 100 in 2017 for its ‘Gene Therapy for Cancer’ platform technology. PsiOxus has recently expanded into 21,000 sq ft of new facilities including a state of the art research and development laboratory in The Quadrant at the Abingdon Science Park. The main contractor, Morgan Lovell specified Selectaglaze, the leading supplier of secondary glazing to come up with bespoke solutions to improve the thermal insulation and security of the building in specific areas. The original primary windows were

thermally inefficient, draughty and let heat escape. PsiOxus’ research and development environment demands the utmost cleanliness so a glazing solution was required to meet these requirements. As part of the refurbishment, windows with fire ratings separating the labs and corridors were also required to conform to building regulations. Selectaglaze met the brief by installing a total of 15 horizontal slider units with 6mm toughened low- E glass in the 2 and 3 pane options to all of the external primary windows. The inverted u-channel section was included to sit in the bottom of each frame to minimise the dust traps and enhance the ease of cleaning. All of the secondary

glazing on the ground floor was fitted with Satinovo obscurity glass to provide increased lab privacy. In addition, a total of 22 Series 40 fixed light units were fitted as viewing panels in the research and development laboratories. The vision panels within the internal walls were fitted in 6mm toughened glass, and in the lab areas, units were fitted with a 10mm Pyrodur glass, providing 30 minutes of fire integrity. Selectaglaze is the leading specialist in secondary glazing, established in 1966 and Royal Warrant Holder since 2004. Contact Selectaglaze on 01727 837271 Email: or visit: News



Bartlett Mitchell announces three major contract wins


artlett Mitchell, one of the UK’s leading independent caterers, has announced the signing of three major new contracts. The wins, with Freshfields, White & Case and Man Group all run across three to five-year terms and will see the caterer provide services ranging from client lounges and cafés to high-end hospitality. All contract awards were part of a competitive tender process, with Bartlett Mitchell specifically being commended for its commitment to a sustainable supply chain, its focus on local sourcing and its strong emphasis on broader CSER (corporate, social, and environmental responsibility) activity. The Freshfields contact, at its newly built Manchester-based offices, is a first for Bartlett Mitchell in the city and also the first ‘Magic Circle’

firm in its portfolio. The company is providing café, hospitality and free issue services for the company’s 550 employees based in Manchester. Both White & Case and Man Group contracts are based in the heart of the City, growing Bartlett Mitchell’s ever-increasing footprint in the area. The company will provide restaurant, café and hospitality services for both clients, along with a newly-designed client lounge at White & Case. It will employ approximately 63 people as part of the contracts. Bartlett Mitchell has won more than £25m of new business in the last six months. Ian Thomas, CEO, Bartlett Mitchell, said: “We are absolutely delighted to announce the signing of these three contracts. “Each contract is incredibly different and demonstrates

our ability to work with a broad range of partners and clients. “As an independent and agile business, we are able to work with our clients to ensure that we create offers which represent their culture and values. These three very different contracts are testament to this. “Food plays a significant role in each of these clients’ businesses and we are proud to contribute to their ongoing success by powering their teams with delicious and nutritious food. These new relationships will create even more career development opportunities for our existing team and attract new talent to join our business.”

Green Tourism short listed for prestigious award


he ‘go to’ standard for sustainability, Green Tourism, has been short listed for a Global Good Awards UK in the hotly contested Environmental Behaviour Change category. In its fourth year, the Global Good Awards celebrates organisations that are making strides towards a better world for people, the planet and the global economy.

The shortlisted organisation, Green Tourism is working to change the relationship between the tourism industry and the planet through support and pragmatic advice. Over the last 20 years, Green Tourism has presented over 5000 businesses with sustainable accreditation with a combined saving of 1 million tonnes of carbon, 5 million tonnes of water. In the last year over 40 million visitors visited a Green Tourism accreditation business. Andrea Nicholas, managing director of Green Tourism said: “These prestigious awards are a gold standard for sustainable businesses and therefore we are delighted to be shortlisted.

“We have been championing sustainability since Green Tourism was launched twenty years ago and our vision to support businesses on their green journey continues. We have achieved so much already and this will be further supported by the launch of our new digital platform which will make the accreditation process accessible to many more businesses in the UK and internationally.”  “We’re delighted to see Green Tourism amongst so many new entrants this year” says Karen Sutton, founder of the Awards. “The judges have all remarked on the quality of the entries with some categories taking several hours for the judges to deliberate before deciding upon the results.” The winner will be announced on 16th May 2018. For further information

Celebrating Green Credentials (L-R) Kate Hughes, Horticultural Projects Officer at the Royal Botanic Gardens Edinburgh, Andrea Nicholas , Managing Director at Green Tourism, Jon Proctor, CEO at Green Tourism.



Building & Facilities Management – April 2018


220,000 visitors at Light + Building 2018: More visitors at the world’s leading trade fair Light + Building is the world’s leading event for the sector – and impressive demonstration of this was given yet again by the latest edition of the fair in Frankfurt am Main from 18 to 23 March 2018.


total of 2,714 exhibitors (2016: 2,626*) from 55 countries launched their latest products onto the world market. Altogether, more than 220,000 trade visitors (2016: 216,610*) from 177 countries made their way to Frankfurt Fair and Exhibition Centre to discover the latest products, solutions and trends offered in the fields of lighting, electrical engineering and home and building automation. “Over the last six days, Light + Building presented a plethora of innovations. Everyone involved – exhibitors, partners and visitors – were delighted with the fair and this positive mood was prevalent in all halls. The upswing in the sector continues”, said Wolfgang Marzin, President and Chief Executive Officer (CEO) of Messe Frankfurt, summarising the fair. The level of internationality rose again in comparison with the previous edition of the fair: 70 percent (2016: 67 percent) of exhibitors and 52 percent (2016: 49 percent) of visitors came from abroad. The biggest visitor nations after Germany include China, Italy, the Netherlands, France, the United Kingdom, Switzerland and Belgium. Large increases in visitor numbers were registered from countries such as the Russian Federation, India, Finland, Korea and Ukraine. There was also a significant increase in the number of attendees from Kazakhstan, Angola and Namibia. All participants gave the fair top marks for quality. Thus, at over 80 percent, the overall level of satisfaction remains very high. 90 percent of exhibitors said they considered the economic outlook to be good. In the case of German exhibitors, no less than 94 percent said they think the outlook is bright. The overall level of satisfaction on the visitor side is event higher and once again reached 97 percent.

Light + Building 2018 in figures Light + Building in figures:

A highly successful Intersec Around 240,000 visitors Photographs: you will find further information and reproduction-quality Forum 2018 brings together thrilled by Luminale in photographs of Light + Building at 650 experts from the Frankfurt and Offenbach security and building-services Held concurrently with Light Background information on Messe Frankfurt + Building, this year’s Luminale, technology sectors Messe Frankfurt is the world’s largest trade fair, congress and event organiser with its own Biennale Lighting exhibition grounds. With over 2,500 employees at some 30 locations, the companyfor generates

Art and Urban The participants of the 3rd Intersec by a Forum in Frankfurt am Main were and to its international sales network, the Group looks after the business of its with 149 projects, newinterests concept in the right place at the right customers effectively. A comprehensive rangetime of services – both onsite andinstallations, online – ensures performances and light to tackle future-oriented topics. The and flexibility when planning, that customers worldwide enjoy consistently high quality discussions in five categories – ART, organising and running events. The wide range of services includes renting exhibition Conference fortheir Networked Security COMMUNITY, STUDY, SOLUTIONS grounds, trade fair ended construction and marketing, personnel and food services. Technology today (23 March) and BETTER CITY With its headquarters in Frankfurt am Main, the company is owned by the City of Frankfurt (60 – on the after welcoming 650 participants and programme. Around 240,000 visitors percent) and the State of Hesse (40 percent). * preliminary figures for 2017 generating a great echo from the came to the venues in Frankfurt and For more information, please visit our website at: industry and the building-services I I Offenbach. Particularly popular was and security technology sectors. the Light Walk in Frankfurt city centre. Virtually all participants (94 %) were The ninth edition of the festival was satisfied with the event and three coupled with a debate on urban quarters of them said they intend challenges in the 21st century. to visit the 4thIntersec Forum in The next Light + Building will March 2019. The 650 conference be held in FrankfurtLight am+ Building Main participants came from Germany Frankfurt am Main, 18 to 23 March 2018 from 8 to 13 March 2020. and other European countries. Last For more information, please year’s two-day Intersec Forum visit our website at: www. attracted 180 specialists to Frankfurt. Page 3 The final report from the fair, further was characterised annual sales of around €661* million. Thanks to its far-reaching tiesDesign, with the relevant sectors

conference information and images can be found at News


On The Cover

Case Study: Orient Express

Stewarts Lane railway depot in Battersea has been providing maintenance and stabling for the South East of England’s rolling stock since 1862 and was, at one point, the largest locomotive capacity in the Southern region. The facility has provided a service to London and its southern arterial rail system through two world wars, the steam days, nationalisation, electrification and privatisation. Having stabled the Royal Train, one of the depots main uses today is for the maintenance of the prestigious Orient Express.


fter the installation of a Nor-Ray-Vac system in the high bay and main locomotive shed at Orient Express 28 years ago, the system now needed to be replaced. Orient Express approached Multigas and asked them to assist with the replacement of the existing and also an additional two areas that were previously unheated. Entrance and exit doors often occupy the full width of the building and may be left open for many hours a day. When doors are open at both ends, a wind tunnel effect is created, cold air at high velocity is drawn into the shed. Keeping the shed warm enough for employees 12

On The Cover

to work comfortably is compounded by the often north-south alignment of the tracks, which allows very little sunshine to warm the interior. Nortek Global HVAC were able to offer the ideal heating and most effective and economic heating solution under the Reznor brand. Blanket heat coverage was not a necessity in the rail shed as only the areas where personnel are working needed to be heated. When operatives are working on one part of the train, zoning enables all other parts of the radiant heating system to be switched off. Over time this produces considerable fuel economies and cost reductions. Economy and effectiveness were the two key criteria specified to be answered when selecting the heating system for the rail maintenance shed. Finding a solution to both in a single heating system can be challenging. One form of space heating technology, ideally suited to this cold and inhospitable working environment is the Nor-Ray-Vac radiant tube heating system. Reznor replaced the old system with the latest Nor-Ray-Vac series system which was happily received by the client due to the past financial benefits of this type of heating system within a train depot environment.

The project was completed in three stages. Phases One and Two are where the complete rebuild of the carriages takes place for the Orient Express trains and were previously unheated bays. Phase One, an area of; 41m x 15m and 7m high saw the installation of Nor-Ray-Vac system consisting of 6 x 24kW burners with one flue discharge. Phase Two, an area of; 30m x 15m and 7m high saw the installation of a Nor-RayVac system consisting of 6 x 18kW burners with one flue discharge. Phase Three was the high bay and main locomotive shed where the steam locomotives are maintained on a regular basis. The Nor-Ray-Vac system was an exact replacement of the original to minimise the installation costs. The client was more than happy to replace the old system with the latest NRV series having experienced the financial benefits of an efficient radiant heating system within a train depot environment. The high bay of area; 30m x 20m and 12m high a Nor-Ray-Vac system of 10 x 18kW burners with one flue discharge was installed going around the perimeter of the bay, below the crane beam. The main locomotive of area; 77m x 15m and 7m high received a Nor-Ray-Vac system consisting of 18 x 18kW burners arranged in three zones with two flue discharges. Building & Facilities Management – April 2018

On The Cover

The Nor-Ray-Vac system combusts the fuel at the point of use enabling maximum efficiency with no distribution losses and has rapid response to changed conditions. It is uniquely designed to accommodate the building constraints and required zoning for the method of working within the shed. The flexibility of the radiant heating system meant that specific areas can be heated as required by the work patterns within the shed, keeping staff warm. The client employed the services of Multigas to undertake the complete new and replacement works. Orient Express now benefits from a radiant heating system capable of maintaining the depot at a comfortable environment well into the late 2030’s.

Installation Summary • Venice Simpion Orient Express invested in a NorRay-Vac continuous radiant tube heating system • Suspended from the roof, the continuous radiant tube heating system emits infra-red rays that warm only objects and people in their path • Low operating costs are achieved by concentrating the heat at low level

• A heating system with flexibility in design – tailored to the exact requirements of the design brief • No movement of air – thus, dust and airborne particles are not moved around • No distribution losses – fuel utilised at the point of use

Technical Summary Phase 1 • • • •

Area Height Volume Heaters

41m long x 15m wide 7m 4305m3 6 x 24kW NRV burners with one flue discharge

Phase 2 • • • •

Area Height Volume Heaters

30m long x 15m wide 7m 3150m3 6 x 18kW NRV burners with one flue discharge

Phase 3 – High Bay • • • •

Area Height Volume Heaters

30m long x 20m wide 12m 7200m3 10 x 18kW NRV burners with one flue discharge

Phase 3 – Main Loco Shed • • • •

Area 77m long x 15m wide Height 7m Volume 8085m3 Heaters 18 x 18kW NRV burners with two flue discharge Tel: 01384 489700 On The Cover


Cleaning & Hygiene

MAN VERSUS MACHINE It’s a dirty job, but somebody has to do it When it comes to maintaining fully food-safe, compliant kitchen facilities, daily cleaning routines and equipment with selfclean programmes are no substitute for professional deep cleaning regimes. Barry Osborn from TWO Services explains: 14

Cleaning & Hygiene


ow it is common to find self-cleaning systems and programmes incorporated into modern commercial kitchen appliances. The theory is that this will clean the oven whilst not in use, helping prolong the life of the appliance and maintain the quality of the food by reducing residual odours. However, in reality, self-cleaning ovens do not do all the work on their own and there is no magic solution.

Manual intervention For example, to optimise the self-cleaning process, kitchen staff still need to manually clean any pooled grease or thick spills from the oven floor, door frame and walls and remove any pieces of food and debris that have escaped from trays. Also the self-clean function will clean the cavity of the oven, but it does not clean other aspects such as door seals, which are

vulnerable to collecting food debris, nor will it remove the build-up of carbon deposits on the actual racking of the oven. What’s more, different models have different ways of dealing with fat – and it is essential that any drip trays or drains are cleaned regularly to avoid a dangerous build-up of combustible oils and grease. In comparison, a thorough deep clean regime by trained professionals will help to ensure that all the complex elements of equipment that work in delicately balanced harmony -such as electricity, water, circuitry and heat, are properly cleaned and, more importantly, functioning correctly post-clean.

The right tools for the job Daily cleaning materials used by kitchen porters and staff, will of course be very different to

Building & Facilities Management – April 2018

Cleaning & Hygiene

that of professional deep cleaners. While they help to maintain basic hygiene levels, during a deep clean we use all sorts of appliances such as wet vacuums, floor machine scrubbers, deck scrubbers and a variety of cleaning products specially formulated for degreasing filters, or sanitizing food surfaces.

to reach areas not dealt with on a daily basis. All of this results in a transformative effect and we issue a certificate of hygiene that will keep your kitchen compliant with health and safety regulations.

to your kitchen and it doesn’t cost any more than daytime. It all helps your kitchen to remain spotless, safe and keep equipment running reliably. People often cite budgetary constraints as a reason to put off their deep cleans, but it doesn’t cost that much – especially when compared We advise that deep cleans are to the unthinkable alternatives of carried out at the minimum, every kitchen closures due to fire damage, 6 months. We’ll clean and degrease invalidated insurance claims, every inch of your ovens, refrigeration, Even more importantly, our staff neglected duty of care or worse. storage, racking, equipment, counter are in working with Contact ladders us to Is trained your kitchen safe? request a FREE advisory visit from one of our expert engineers. If you would like more advice or tops, ceilings, walls and floors. to clean at high levels, as well as information, call 0800 22 44 33 or in how to move and dismantle We can even do it all overnight visit heavy equipment to clean hard if required, so there’s no disruption

How often?

Health & safety

Cleaning and maintenance - the best of both worlds • Kitchen deep clean • Fog sanitisation • Duct and ventilation cleaning • Planned kitchen maintenance • Reactive repairs and emergencies • Kitchen equipment supply • Specialist cleaning


Build Magazine FM award for two years running.

National coverage: offices in London, Leeds and Essex

Contact us for a free quote: 01268 727603 B  S EN ISO 9001: 2015 - Quality management system BS EN ISO 14001: 2015 - Environmental management system OHSAS 18001: 2007 Occupational health and safety management system

Cleaning & Hygiene

Is your kitchen safe? Contact us to request a FREE advisory visit from one of our expert engineers.


Cleaning & Hygiene

Electrolux publishes complete buyer’s guide to commercial dishwashing equipment


lectrolux Professional has published a detailed purchasing guide to steer buyers through the process of selecting and using the most appropriate commercial dishwashing equipment for their kitchen space. The Commercial Dishwashing Equipment Buyer’s Guide is available on the leading manufacturer’s website, and has been written to help consultants, specifiers, designers, and owner-occupiers make wellinformed decisions on the equipment they choose to support a kitchen. Whether buying for a restaurant, bar, hotel, or staff catering outlet, the guide covers everything an investor needs to consider during their research to ensure they can find a model that best suits their needs. The guide covers the following: • How to choose a commercial dishwasher: explaining the key differences between each type

of dishwasher, and the factors likely to affect performance. • How to use a commercial dishwasher: clarifying the basics that operators need to consider in order to achieve the best possible results. • How to look after a commercial dishwasher: detailing the routine maintenance that needs to take place to maximise the lifespan of the equipment. Steve Bowler, Category Manager for Warewashing at Electrolux Professional UK, comments: “Like many equipment categories, there is rarely a one size fits all approach when it comes to commercial dishwashers, which is why we wanted to make it as simple as possible for buyers to

know exactly what they need to look for. Hopefully our guide proves to be a useful resource for anyone looking to buy a new dishwasher – whether that be an independent chef with a small restaurant, or a procurement director responsible for a high street chain.” https://professional. dishwashing-equipment/acomplete-buyers-guide/

CLARITY-The Soap Co., recognised at inaugural Cleaning and Support Services Association Innovation Showcase 2018


LARITY - The Soap Co. was awarded with a special Recognition Award for its social enterprise innovation at the inaugural Cleaning and Support Services Association Innovation Showcase 2018 - sponsored by the Cleaning and Hygiene Suppliers’ Association. Held at The Brewery, London EC1 on 15 March, the event celebrated the cleaning industry’s six most innovative products, services and initiatives. Camilla Marcus-Dew, Head of Commercial at CLARITY-The Soap Co., presented CLARITY-The Soap Co.’s product and social action innovation credentials at a Dragon’s Den type panel on 12 February 2018, and as a result the social enterprise was shortlisted to attend the Showcase. 16

Cleaning & Hygiene

The great and the good from the cleaning services world were in attendance - including: Doug Cooke - Chairman CSSA and Executive Chairman Principle Cleaning Services Ltd, Sean Taylor – Deputy Chairman CSSA and Managing Director The Forces Group, David Cousins – Member CSSA Innovation & Technology Executive and Managing Director Bunzl Cleaning & Hygiene Supplies and Neil Nixon – Editor C & M Magazine and Seminar Organiser for London & Manchester Cleaning Shows. Camilla Marcus-Dew, Head of Commercial at CLARITY - The Soap Co., says: “We would like to congratulate the Cleaning and Support Services Association on the great success of its first Innovation

Showcase. We were delighted to be present and to achieve an award. “Achieving a Recognition Award highlights that businesses are becoming ever more willing to commit resources to supporting social action and to switching soap for social good. The fulfilment of Corporate Social Responsibility is no longer simply a tick box exercise but a serious consideration in procurement decisions.” Building & Facilities Management – April 2018

Cleaning & Hygiene

Cleaning Industry Stars Shine Bright at the 2018 Kimberly-Clark Professional* Golden Service Awards


he cleaning industry recognised its newest stars at the 2018 KimberlyClark Professional* Golden Service Awards for outstanding commitment and passion to deliver performances that raised cleaning standards. Since 1991, the biennial Golden Service Awards (@GoldenServAward) celebrate innovation, excellence and the continuous improvement of standards across the professional cleaning industry. Awards were presented to winners across 14 categories at a formal ceremony on 8 March at the London Hilton on Park Lane, hosted by British comedy star Sally Phillips. The following are officially the brightest stars in the UK Cleaning Industry as recipients of a 2018 Kimberly-Clark Professional* Golden Service Award:

Best Cleaned Premises, Healthcare Establishment with fewer than 250 beds Derrycourt Cleaning Specialists, Temple Street Children’s University Hospital, Dublin

Best Cleaned Premises, Healthcare Establishment with more than 250 beds sponsored by Tomorrow’s Cleaning ISS Mediclean Limited, Princess Royal University Hospital, Farnborough

Best Cleaned Premises, Office areas below 250,000 square feet

Environmental Awareness Award sponsored by Diversey

VINCI Facilities, Welsh Government, Aberystwyth

Industry Training Award sponsored by BICSc

Best Cleaned Premises, Office areas above 250,000 square feet sponsored by ThisWeekinFM Principle Cleaning Services, JSRE 30 St. Mary Axe Management Ltd

Best Cleaned Premises, Large Education Establishment Julius Rutherfoord & Co. South Thames College, Merton Campus, London

Best Cleaned Premises, Individual Retail Establishment The Exclusive Services Group Ltd, Sainsbury’s, Exeter

Best Cleaned Premises, Shopping Mall over 1 million square feet intu Eldon Square, Newcastle Upon Tyne

Best Cleaned Premises, Shopping Mall under 1 million square feet Principle Cleaning Services, Landsec, One New Change, London

Best Cleaned Premises, Manufacturing Sodexo, Seagate Springtown, Derry

Best Cleaned Premises, Hospitality Award sponsored by RPC bpi refuse Derrycourt Cleaning Specialists, Crosscare, Dublin


Derrycourt Cleaning Specialists, Derrycourt Training Centre, Dublin

Site Supervisor of the Year sponsored by Cleaning Matters Ray Browne, Sodexo

Cleaning Operative of the Year sponsored by Bunzl Cleaning & Hygiene Supplies Alberto Del Rosario, Derrycourt Cleaning Specialists “Congratulations to all the worthy winners and our new industry stars,” says Stephen Jones, General Manager (UK and Ireland), Kimberly-Clark Professional*. “All winners should be acknowledged as the very best in our industry. This reflects our overall objectives for the awards and our vision to create exceptional workplaces through raising industry standards. We are very grateful to all our sponsors and contributors, especially Diversey, who once again supported the awards as Gold Sponsor.” Kimberly-Clark Professional* partnered with The British Institute of Cleaning Science (BICSc) who oversaw the independent judging. Stan Atkins, chief executive officer at The British Institute of Cleaning Science (BICSc) adds, “Whilst we congratulate our winners, all finalists must be applauded for the highest standard of entries to date. In some categories judging was very close, and so for the first time we have also presented some well-deserved highly commended awards.”

Cleaning & Hygiene


Building & Refurbishment

Scouts herald a “New Beginning”, thanks to Armstrong Ceiling Solutions’ Dune eVo tile A new ceiling tile from Armstrong has helped give a new Scout bunkhouse new green credentials.


eiling systems from Armstrong, including a next-generation ultra-green tile, are helping to herald a new beginning for Scouts in one English county as part of Armstrong’s ‘New Beginnings’ initiative to support community projects by offering a “New Beginning” for their ceiling space. Armstrong’s new Dune eVo tile, which is 100% recyclable and provides class-leading visuals and improved acoustic performance through a new surface which is both brighter and smoother, has been used alongside moistureresistant Hydroboard in a new bunkhouse for Derbyshire Scouts. The Cradle to Cradle™ accredited system comprising 190m2 of Dune eVo Tegular tiles on a Prelude 24mm grid with TLS cross tees features in the entrance, main hall and corridors of their 368m2 new bunkhouse, while the 56m2 of Hydroboard Tegular tiles feature with non-corrosive grid in the kitchen, shower rooms and toilets. The various Armstrong Ceiling Solutions were specified by regular Armstrong users Maber architects and supplied free of charge by Armstrong as part of the company’s “New Beginnings” initiative. This gives community projects like Drum Hill Scout bunkhouse the chance to give their ceiling space a “New Beginning” with Dune eVo – the next generation in ceiling tiles. At Drum Hill Scout Campsite, they were installed over weekends by specialist sub-contractor Peveril Interiors, a 18

Building & Refurbishment

member of Armstrong’s approved Omega network of installers. Lee Smith, associate director at Maber as well as a Scout Leader, said: “As a long-time specifier over the past 12 years working in architecture I trust and know the Armstrong product range will deliver what we want, giving us quality and robustness within our budget range. “The Armstrong range gives us the acoustic and light reflectance values we need in the main hall to makes this a truly multi-functional space as a seminar space, play space, dining hall and whatever else it needs to meet the constantly fluid demands of the campsite. They fit seamlessly within the project to give us a modern and functional building.” And specifically of Dune eVo, he said: “I’ve been aware of it for a few months now. I think it’s another advancement for the ceiling tile in terms of the specification and the acoustic delivery that we will get for spaces such as the main hall that we use for dining and activities all the way through to training seminars.”

Maber’s brief was in essence to replace the previous building, Birch Hall, which stood on the site. They took the best features of other buildings on the site and of other camp sites internationally to create a modern, state-ofthe-art camping bunkhouse. He added: “Firstly, we and members of the Scout campsite team used our connections to work with other professionals and tradespeople to find those who could help us. Through a collaborative design process we then designed a building which met the brief but was also future proofed and easily maintainable. This was a critical part of the brief as the whole campsite is run by volunteers. Future proofing has been key as the building will develop with technology and the needs of the users. We ensured the building fabric was super insulated to give the building longevity. This then allows us to add extra green features like the Armstrong Dune eVo ceiling tiles, grey water systems and PVs to the roof. “The site has its own challenges Building & Facilities Management – April 2018

Building & Refurbishment with restricted access but through modular construction we were able to meet all of these. From a concrete slab to a fully clad building in two working weeks really showed the benefit of off-site modular construction. “ The new single-storey bunkhouse at the 47-acre Drum Hill Scout camp site in Little Eaton replaces a former Rolls Royce canteen that had reached the end of its 50-year life span. It comprises a training/dining hall, kitchen and bunk rooms with associated services for up to 44 residents and will also be available for use by the local Derbyshire community. The result of five years of fundraising £200,000 as well as donations of products from companies such as Armstrong Ceiling Solutions, pro bono professional services such as the architectural design provided by Maber, and labour carried out by hosts of volunteers including Peveril Interiors, the new building has been achieved. Constructed of SIP timber frame on a ground-bearing slab with external brick plinth it features larch timber cladding and a profiled aluminium roof deck. Kevin Leahy of Peveril Interiors said: “We prefer to use Armstrong ceiling products. They have never let us down and adding the new Dune eVo tile to the range has gone down really well with both the clients who value the aesthetics and performance and our installation teams who value the new tougher edge which gives a much better installation experience. “We have made a good choice, both aesthetically for now and environmentally for the future. Young people will use this building for generations to come and deserve to be left with a product that is completely recyclable. That should really be the legacy and example that we leave for them.” He added: “We were introduced to the team and the Scouts Association by a client of ours at Rolls Royce. Once we had visited the site at Drum Hill and understood the purpose of this building and what it would mean to the young people using it we felt we wanted to help the Scouts get the building completed to a very high standard and at minimum cost. “It has been a rewarding project

for us. The Scouts Association is giving young people from all backgrounds shared experiences that will really equip them with skills that will last a lifetime. To play a small part in that feels pretty good.” Scout Leader and project manager Tom Stoddart said: “Armstrong Ceilings have been superb. From the first contact with Anthony Fawcett [Armstrong’s assistant sales manager, UK – commercial] their enthusiasm and support has been beyond our dreams really. They have just stepped forward and helped in ways that we hadn’t even imagined. “Without Armstrong’s involvement there certainly would have been a time delay while we fundraised for the materials and then it would have been an even longer time delay being volunteers who would have installed it. No disrespect to our volunteers but I’m sure we wouldn’t have got the professional finish that we have. “I’d like to think that over its [the Dune eVo tile] life it will look down on 40 to 50,000 young people who are experiencing all sorts of things. It will see those young people making friends, having fun and learning skills for life.” Lee Smith concluded: “The project is difficult to value due to the generosity of numerous local companies and volunteers giving their free time. If we had approached

a main contractor to deliver it would probably be in the region of £600,000 to £700,000 to deliver the scheme.” As part of Armstrong’s “New Beginnings” initiative, the company is running a social media competition in May and June for one communitybased project to win a new beginning for their ceiling space. Anthony Fawcett said: “This first use of our next-generation Dune eVo tile prompted us to offer other community projects the chance to win a new ceiling and we are confident that once they see what can be achieved with it we will be inundated with entries into our New Beginnings competition.” Community groups interested in applying to win 250m2 of Dune eVo tiles and grid and up to three days of free installation should apply via https://www.armstrongceilings. com/commercial/en-gb/articles/ evo-new-beginnings-competition. html?itid=eVoNewBeginWhatsNewM2-BNR-article. For more information go to #eVoNewBeginnings. Derbyshire Scouts’ new bunkhouse will play host to a Scout and Guide activity camp for 1,500 campers over the Spring Bank Holiday weekend when it will be officially opened. More information is accessible via the Armstrong Ceilings website https://www.armstrongceilings. com/commercial/en-gb/. Building & Refurbishment


Building & Refurbishment

Gibraltar luxury apartments refinished with Andura Pro-Flex exterior coating


ore and more international projects are seeing Andura specialist coatings used for exterior finishing of buildings. This month sees the completion of six apartment blocks in Gibraltar with Andura’s Pro-Flex high performance coating. Built in the mid 1980s, the Watergardens, Gibraltar is a complex of six luxury apartment blocks up to 12 floors high comprising some 300 apartments. Situated beside the Ocean Village Marina and beneath the Rock of Gibraltar, the apartments have panoramic views to both Spain and Morocco. When the apartments came up for external redecoration, having been painted some 10 years previously, specialist contractors Noneedtopaint Ltd, were commissioned by facilities management company BFA Management for the refinishing of the glass reinforced concrete constructed buildings. As approved applicators of Andura Coatings, Noneedtopaint Ltd specified Andura’s latest ProFlex technology which is not only water and dirt resistant but also has elastomeric properties giving excellent resistance to any subsequent cracks in the substrate. Jabe Hewer, director of Noneedtopaint Ltd, commented, “We chose to use Andura Coatings as we have been working with their products for a few years now and have a really good relationship with the company. We wanted to use a long lasting coating rather than a traditional paint as it will last and keep its new look a lot longer.” He added, “We find that Andura provide great service and are always contactable and available to help answer any queries that we or our clients have.” The 12,000 square metres of external wall area of the six apartment 20

Building & Refurbishment

blocks all received a classic primer and then finished with the Andura Pro-Flex specialist coating. Some 3,000 litres of both primer and Pro-Flex was used on the project. So confident are they in the finish and the work, that both the contractor and Andura provided a partner guarantee of 15 years, covering both work and materials. For the contractors Noneedtopaint, the project was far from straight forward. The company used suspended platforms and rope access on each of the buildings as scaffolding couldn’t be used due to the podium level not being strong enough to take the weight. Weather conditions were also sometimes difficult with the wind very strong at times due to the location and height of the buildings. Andura’s Pro-Flex technology provides excellent long-term protection and decoration for buildings. The elastomeric properties of Pro-Flex technology give excellent resistance to subsequent cracks in the substrate. Using the very latest advances in coatings technology, Andura has now developed ProFlex Ultimate which is specially

formulated to combine all the benefits of Pro-Flex technology with improved breathability, water and dirt resistance for a harder wearing, longer lasting and beautiful finish to keep exterior walls in top condition. Pro-Flex Ultimate comes in 16 standard colours, plus a colour matching service is available. Pro-Flex is classified as ‘highly breathable’ and ‘highly water resistant’ as tested in accordance with German (DIN), European (EN) and International (ISO) standards. The addition of silicon resin and silane to Pro-Flex considerably improves resistance to dirt pick-up. Andura provides a technical support package to engineers, architects, specifiers, end-users and contractors as well as training and on-site assistance. Further information on Pro-Flex coatings is available from Andura on 01869 240374 by emailing or by visiting the company’s website at Andura is supported by Vantage PR.

Building & Facilities Management – April 2018

Building & Refurbishment

Safeguard’s Drybase is in the mix for floor and wall sealing


art of the Drybase range from Safeguard Europe – the UK’s leading specialist in damp-proofing and waterproofing technology – ECS Epoxy Floor Coating is a highly durable dampproof epoxy coating for floors and walls from. Supplied as a two-part water-dispersed epoxy resin, Drybase ECS Epoxy Floor Coating is applied in two coats using a brush or roller. Hard-wearing, stain resistant and able to withstand foot and light vehicle traffic; typical applications for Drybase ECS Epoxy Floor Coating would be treating damp and staining problems in solid concrete floors (eg garage floors); floor and wall coating for kitchens and other foodprocessing spaces; warehouse and storage facilities; and light industrial factory areas to give resistance to foot and light vehicular traffic. Water-based and low odour, Drybase ECS Epoxy Floor Coating consists of a pigmented base resin component and a water-dispersed hardener component. Surface finish appearance of the surface finish will

reflect the texture and nature of the substrate and, when applied, contact surfaces must be sound, clean, dry and provide a ‘light’ mechanical key. For best results, grit Drybase ECS Epoxy Floor Coating can be applied as a moisture suppressant coating, where dampness may be expected. Where Drybase ECS Epoxy Floor Coating is being used to provide a decorative finish it is important that it is applied to a dry substrate; and it should be applied by skilled operatives familiar with the application of epoxy coatings to a high decorative standard. Available in white, great and clear finishes; Drybase ECS Epoxy Floor Coating comes in 5kg packs, with one pack delivering one coat coverage (two coat application is

standard) of 35m2. The Drybase collection offers a wide range of practical solutions and applications when it is necessary to apply dampproof barriers over floors and walls; particularly when it is difficult to create or reinstate damp-proof courses or tackle penetrating damp because of, for example, access issues. Safeguard Europe’s range of market-leading, proven dampproofing solutions is supported by the company’s own highly qualified and experienced staff. The support and know-how they offer is extended to contractors, specifiers and property owners and includes technical advice, specification help, research and even in-house laboratory analysis of plaster and masonry. Email:

Sharmans and Delvemade customers benefit from new exclusive relationship


pecifiers and contractors working in the roofing industry are set to benefit from a new exclusive partnership between industry leaders, Sharmans and Delvemade. The two pioneering British manufacturers have come together to offer exclusive access to best-in-class gutter and roof refurbishment systems. In addition to a market leading range of comprehensive guarantees, unrivalled product selection from the Delvemade Protective Roof Coatings Programme and Sharmans Gutter Lining for Life Programme, Sharmans will also offer full service support from initial survey, condition

reporting and specification through to installation, audit and inspection. Contractors and specifiers familiar with Seamsil cut edge corrosion, Delcote roof coatings and Delglaze rooflight coatings will still be able to access these systems. But now their renowned performance will be backed by the expertise of Sharmans and its Plygene Gutterline system. Sharmans managing director, Mark de Rozarieux, commented: “Sharmans and Delvemade share a common DNA, one which puts commitment to supplying high quality lasting solutions, innovation and customer service at the heart of the business. Both businesses have provided leadership in their areas of

specialism and together the combined offer will best serve the interests of contractors, specifiers and property occupiers alike by waterproofing and extending both gutter and roof life. “With our Plygene Gutterline system and CPD work with specifiers, there’s a lot of crossover. Not just in terms of the gutter and roofing refurb environments that our customers work in but also in terms of innovation and commitment to quality.” Building & Refurbishment


Security & Access Control

Successful trial of Intratone access control leads to portfolio roll out


etwork Homes is an award-winning housing association with 20,000 homes across London, Hertfordshire and the South East. Proximity readers and fobs were installed by Delta Security in 319 apartments across 19 blocks in 2015; High Frequency (HF) receivers for car park access have also been trialled. Paul Grady, Electrical Contract Manager and Neville Tucker, M&E Project Manager have managed the project to date. One of the principal objectives for installing the new system was to simplify key management, especially when granting access to contractors: “Previously, staff had to escort all contractors on site which was very inconvenient. Now this can be managed remotely. The cloud-based fob-reader system has significantly enhanced control over who has access, for how long and to which properties. Changes made to key fobs are immediate and can be made from anywhere,” Paul says. The new system also benefits the 22

Security & Access Control

A trial of Intratone access control systems at Network Homes’ sites across London has been so successful that it resulted in zero faults over two years. residents. If a user loses their fob, the operator is able to immediately establish its identity and disable it for future use. A new fob is subsequently activated and then despatched. Every time a fob is used the data is sent back to the remote operating platform, giving operators an overview of that particular gate or secured door’s activity. Any unusual activity is therefore easily identified and monitored. “The Intratone system gives us complete control and visibility. It also means we don’t have to approach a third party whenever a resident has lost a fob, or someone moves out. We have been so impressed with the potential time and therefore cost savings that we have started a gradual roll out across our sites,” Neville adds. Daniel Bacon, UK Sales Manager at Intratone says the cloud-based fob reader system is ideal for multi-

tenanted, managed properties: “The system provides best-in-class security, alongside flexibility and ease of use. We are extremely pleased that the installation is serving as a good example of how access control can make life easier for managers and residents alike.” Network Homes is intending to use Intratone equipment on its new developments and as replacements for planned upgrade works to some of its 20,000 homes across London, Hertfordshire and the South East. Intratone is one of Europe’s largest access controls specialists and manufactures a range of costeffective door-entry and access control solutions designed around the customer need. Its systems are installed across a range of Housing Association, Social Housing and Private Properties throughout the UK and Europe. Building & Facilities Management – April 2018

Security & Access Control

HR executive says the security sector is underrated as a career choice Nancy Oliver, HR Executive at the Buckinghamshirebased Security and Facilities Management Ashridge Group, is encouraging more school and college students to consider the sector as a career choice.


s an “undecided” A level and then Sports Management student she abandoned not one but two previous courses of study in pursuit of her ideal job, a search which has ended happily with her appointment last year. The Ashridge Group is comprised of three businesses, Ashridge Facilities Management, Ashridge Security Management and Cognitious, a consultancy specialising in the development of corporate resilience and security packages. Its MD and driving force, unusually in a male dominated sector, is Emma Walker and it was in large part her influence which encouraged Nancy Oliver to change the course of her professional career. “I was very good at sport, throughout my years at school” Nancy says, “and went on to gain both county and representative honours in netball, so Sports Management seemed a natural area for a professional career. I’m still not quite sure why, but when I took the college course it didn’t provide the level of enjoyment or interest I had expected”. She is now established at the Ashridge Group as an HR Executive and pursuing a qualification in that discipline by day release at Aylesbury College, ironically the same FE establishment where her sports Management course came to an early halt. It was the College, however, which arranged a series of interviews for its students, designed to introduce them to the world of work, which would stand them in good stead for their first full time role.  Nancy had four of these, including one each with a Social Media organisation, a Theatre Group, and a Marketing Company. On the face of it each of those

alternatives to the Ashridge Group, a business concerned with security services and facilities management, could well have seemed more interesting and attractive. Nancy explains: “I got offers from three of the interviews but there was never any doubt in my mind which to take up. Most important of all was the “connection” I immediately made to the Directors at Ashridge, Emma and Mark Walker. The whole working atmosphere was positive and friendly, and I was really impressed with their business philosophy. It was my first real insight to the importance of HR matters inside a commercial organisation”. Emma Walker comments “what many people don’t immediately understand is that our business succeeds primarily because of the quality of our staff. We put people first, not only because it guarantees a positive place to work but because we know that the ultimate beneficiaries will be our customers. They need to trust and depend upon our professionalism and our personalities too. With Nancy, we could tell that she had an almost natural understanding of that”. With absolutely no regrets in hindsight, she is now fully integrated in the organisation. Working first as Emma Walker’s executive assistant across a range of administration and support tasks, she was soon offered the role as HR Executive, responsible for key tasks such as training, staff development, payroll and disciplinary processes for a workforce of some 85 people, seven based at the company’s scenic rural headquarters in Aylesbury, the rest located across the company’s operations nationwide. She continues “When I came to work here I definitely lacked self-

confidence. Although I had done part-time work from the age of 14, I was still pretty shy around people I didn’t know. Working here gave me the confidence and the skills to overcome that - there is an absolute commitment to staff development here and once you’ve experienced that, it’s quite easy to take this into an HR role because you have the knowledge that the company has its people at the very heart of its values”. To support this, the company’s staff retention levels are impressive, in a sector not readily associated with that characteristic. Even where the business has taken on TUPE staff from outside its own recruitment programme, there is evidence to support its claim. Now, studying for the next level of her professional qualifications and with her sights set firmly on a greater HR role with the Company as it expands, with ambitious plans for a move to new offices in Milton Keynes and a growing portfolio of blue-chip clients, Nancy Oliver has a word of advice for any young person unsure of a career path. “I’d say for anyone who is interested in people and wants a job that’s about far more than processes, data and pushing at a keyboard, then HR in this commercial sector has a lot to offer. I wouldn’t necessarily say that my route to it was the best or easiest, but it does show that it’s not always about getting the university degree. Sometimes the road ahead is clear, sometimes you have to go down a few sidetracks before you can see it. Most important of all is finding the right working environment with people you can trust and a set of values that make sense to you. The security industry has been the right choice for me”. Security & Access Control


Security & Access Control

Getting to the heart of the matter! STANLEY Security adopts digital asset mapping for improved service & maintenance


TANLEY Security, one of the UK’s leading security providers, has adopted an innovative asset mapping technology to provide customers with more efficient system maintenance & servicing than ever before. ‘Connected Assets’ is an advanced digital asset mapping technology that enables STANLEY Security to quickly and easily map out an entire security system and all its individual elements. It allows for detailed additional information to be included, including images of equipment in situ. Using Connected Assets, a visiting STANLEY engineer can now familiarise themselves with a customer’s security system before attending site and, whilst there, can quickly locate where specific items are that require servicing. For customers, Connected Assets means an engineer can be on and off site quicker than ever before, making for a more efficient service with minimal disruption. For STANLEY Security it not only makes for happier customers, but also means STANLEY can make more efficient use of its resources. For example, with a complex site, rather than wait for an engineer who is familiar with that site and its system(s), any available engineer can now be sent fully loaded with the information they need to conduct that service visit. For Stephen Hodgkinson-Soto, STANLEY Security Service Director GB, Connected Assets marks a leap forward: “Most security companies use an asset register spreadsheet to detail an installed security system, but this is basic and limited in terms of what information you can include. In a digital world, this approach is out of date. Moving to Connected Assets enables us 24

Security & Access Control

to add considerably more valuable information and our field engineers are using it to good effect. It’s working well for our customers, big and small, from a single newsagent to a large international airport.” STANLEY Security’s maintenance & servicing options include service plans with differing levels of support to suit customers’ needs. It has a network of expert technicians UK wide who can repair or maintain security equipment to ensure that it’s fully functional. Whilst STANLEY Security is currently using Connected Assets to map static assets for its own service and maintenance contracts, Derek McLean, Head of Technology

Solutions at STANLEY Security, sees an even wider use for it: “Using Connected Assets for mapping customer’s security systems is the first step. We are looking at ways to further develop and use this innovative technology. For example, we are already combining it with asset utilisation. Using technology such as Low Energy Bluetooth, GPS and RTLS Location Tracking, Temperature Monitoring and GSM we are able to provide real time information on assets, however large or small, both inside and outside a building.” For more information on STANLEY Security, please go to

Ward Security retains top score from Approved Contractor scheme


ational security firm Ward Security remains amongst the top 1-2% of approved security providers in the UK after achieving a score of 170 out of 174 in an independent audit conducted on behalf of the Security Industry Authority (SIA) – the organisation responsible for regulating the private security industry in the UK – as part of its Approved Contractor Score (ACS) scheme. The auditors report stated that the company maintains excellent performance across all standards of the ACS scheme and was impressed by the company’s key

focus and role in public protection. External assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a combined annual assessment of Ward Security during February and March 2018 that included a reverification assessment for the SIA Approved Contractor Scheme for Security Guarding, Door Supervision, CCTV and Keyholding sectors, as well as a surveillance audit for ISO9001:2008 (Quality), and for BS18001:2007 (Occupational Health & Safety). Building & Facilities Management – April 2018

Security & Access Control

Ward Security strengthens with new Director


ard Security has appointed Julian Roche to the role of Director in a move that reflects the company’s ambitious plans to become the security supplier of choice in London and its commitment to strengthening the client facing team as it continues to experience strong organic growth. Julian is the company’s second high profile hire this year following the appointment in January of Paul Barnard as Director of Security, Risk and Mitigation, to support clients specifically with counter terrorism planning. He will focus on assisting City based clients allowing Operations Director, Dan Liddiard to manage the company’s national portfolio. Julian was formerly Regional Director at Ultimate Security and he joins the team with 30 years operational experience in the security

industry. His track record includes the setting up and operating of The Shard, one of London’s most prestigious and now iconic skyline buildings, and he was also instrumental in managing the security mobilisation for the Olympic Village in preparation for London 2012 on behalf of LOCOG. This role included overseeing the transition of the park from a construction site to a corporate environment. “We are committed to being the best quality supplier of security services in the City and our recent 170 ACS score underpins this commitment, firmly placing us in the top 1-2% of all security companies in the UK” said Kevin Ward, Managing Director of Ward Security. “Over the last 12 months our business expansion has continued along with our need to recruit senior personnel who can both assist the day to day

operations team and have the skill set needed to plan robust security strategies. It is crucial when we experience growth in the business that we also have the correct infrastructure in place to ensure the quality of our service will never be compromised regardless of the number, size or scope of the projects we are managing at any one time. Julian’s extensive experience of running the security for complex and high-profile sites fits extremely well with our client needs and his skills provide us a very strong and knowledgeable client team.”

The Key Safe Company fits around you


he market leader in mechanical key safes, The Key Safe Company, has teamed up with M Assessment Services to provide an improved installation service that offers evening and weekend appointments. The partnership ensures that customers are contacted within two hours of M Assessment Services receiving instructions and purchasers will be booked a flexible two-hour time slot to install the key safe. M Assessment Services will then ensure that work is completed within five working days. The improved service allows customers at the point of sale to opt to have their key safes fitted by a professional installer and is of particular benefit to those who may not live near their property or have a vulnerable family member who require a key safe fitted. David Ogden, Managing Director of The Key Safe Company, commented: “We understand the

huge role that key safes play for our customers, whether it is allowing access for carers, third party maintenance teams or even emergency services. “So we are delighted that we have been able to extend our customer service offering, which makes installing a key safe even easier. Based on feedback from our customers we identified that we needed a service that would fit around their busy lifestyle, so by providing extended hours on weekdays and weekend slots means it is a more convenient offering.” All installers from M Assessment Services have undertaken a dedicated training session to ensure that they are all fitting the key safes to the correct specifications and each installer has been through Disclosure and Barring Service (DBS) checks. The Supra C500 is the UK’s only mechanical key safe that is police accredited through the Secured by Design initiative due to achieving the

LPS1175: Issue 6, security rating 1. The product has an accredited certification from The Loss Prevention Certification Board (LPCB), the leading international Certification Body in the fields of security and fire protection. Recognised by Secured By Design, as well as leading home insurance companies, the product has undergone rigorous tests devised by security experts to demonstrate a comparable attack resistance to a domestic front door. For more information, advice or support on any of the products from The Key Safe Company, please visit: Security & Access Control


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BFM April 2018  
BFM April 2018