Social norms The employee's values 6 The steps in the process of stereotype formation and maintenance in order are: Expectations, categorization, inferences, maintenance. Categorization, inferences, expectations, maintenance. Inferences, categorization, expectations, maintenance. Categorization, expectations, inferences, maintenance. 7 Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to: External causes Fundamental bias Internal causes Self-serving bias The potential to understand and regulate oneself is known as: Naturalist intelligence Intrapersonal intelligence Kinesthetic intelligence