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How to make your customer’s happy?

No matter how great your product or service is and how effective your advertisement and marketing has been we won’t be able to make your customers happy,if we don’t understand what they experience, when they come in contact with us . Happy customers will come back to you,give ratings as well as recommend you to evryone and stay with us for a long time,in other words happy customers lead to increase in profits. So how to make your customers happy ?


Research's shows that emotions are powerful drivers of customers behavior. Negative emotions remains in the mind of the customer forever especially if a customer was frustrated or angry.The first step to make your customers happy is to understand their emotional experience their feelings ,questions and suggestions as they come into contact with your company.To do this we have to step in their shows and experience our services in their eyes .We can do this with the help of customer journey mapping . Customer journey mapping follows the journey the customer has with our organisation and describes all the experience they have both functional and emotional.You can make use of customer experience management tools , it is a strategic tool that tells about each and every thing the customer felt while being in contact with you .As an organization the information gained by customer journey mapping help us understand the overall business view of the experience delivered by the organisation .You can then identify the gaps between the desired experience and delivered experience.Find out what


created a bad impression a customer. Focus on what you can do more for improvement.

How to make your customer’s happy?  

No matter how great your product or service is and how effective your advertisement and marketing has been we won’t be able to make your cus...

How to make your customer’s happy?  

No matter how great your product or service is and how effective your advertisement and marketing has been we won’t be able to make your cus...

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