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State of the Global ICT Outsourcing Industry 2010 - Market Research Report On Aarkstore Enterprise Introduction Based on publically disclosed IT services and BPO contracts, the global ICT outsourcing industry generated $64,918.6m in aggregate value during H1 2010. This report combines primary research on customer satisfaction with assessments of market activity to present a multi-faceted view of the ICT outsourcing industry today. Features and benefits * Results of the world's largest primary research project on customer satisfaction with outsourced services in the global ICT industry. * Analysis of activity by region, industry and service type in the global ICT outsourcing market. * Complemented by assessment of market activity to present a multi-faceted view of the ICT outsourcing industry. Highlights This report finds a high level of satisfaction among users of outsourced services.A larger size, in terms of revenues, did not assure a vendor a top rank for customer satisfaction. For instance, on the overall satisfaction scale; in terms of revenues, a company which earned $1.1bn scored better than another which earned $32bn.Public sectors such as defense, central/federal government, and the state and local governments are shown to be crucial client segments for the global ICT outsourcing industry. The US defense industry created significant value for the global ICT industry. Your key questions answered * Which service providers in the global ICT outsourcing industry provide the highest levels of customer satisfaction? * Which factors do clients consider most important when assessing satisfaction with delivery of ICT outsourcing services? Table of Contents : Executive Summary A market for large sized deals Strong presence of IBM and HP in the global manufacturing industry Active market for ICT outsourcing in India Several new players in the ICT outsourcing landscape Telecom industry remained largely immune to the credit crunch Cloud services capabilities paying for telcos Network spend expected to increase as the global economy recovers


OVERVIEW Introduction Summary Methodology Satisfaction criteria Questionnaire design SURVEY FINDINGS 2010: OVERALL SATISFACTION Overall satisfaction ranking for the global ICT outsourcing SURVEY FINDINGS 2010: PERFORMANCE CRITERIA Overview Requirements Awareness Shared Goals Financial Benefits Risk Mitigation Partnership Approach Problem Resolution Corporate Reputation Skills and Resources Future Orientation SURVEY FINDINGS 2010: BY ICT SERVICE LINES Introduction Overall satisfaction ratings for ICT service providers GLOBAL ICT OUTSOURCING CONTRACT ACTIVITY Introduction Overview of global ICT outsourcing contracting activity Ten mega deals signed in H1 2010 A market for large sized deals TCV ranged between $50,000m and $80,000m during H1 2008 and H1 2010 Public sector generated about half ICT outsourcing contracts Telecommunications generated 11.4% of all ICT outsourcing deals since H1 2008 The US defense industry created the maximum value in H1 2010 Strong presence of IBM and HP in the global manufacturing industry The US generated the most ICT outsourcing deals Active market for ICT outsourcing in India The UK is the second largest market for ICT outsourcing Sweden witnesses a surge in ICT outsourcing activity A market for several players of varying sizes IBM is a key player CSC contributed most to aggregate TCV in H1 2010 Several new players in the ICT outsourcing landscape Telco Contracts Analysis Introduction Telecom industry remained largely immune to the credit crunch Europe's share shrinks in the global telecom industry Telecos focusing on managed network services ICT MARKET TRENDS


Cloud services capabilities paying for telcos MNC's still donot see telcos as credible ICT providers Regional telcos targeting SMEs to expand their ICT strategy A market dominated by alliances and acquisitions Global service providers eying emerging markets Network spend expected to increase as the global economy recovers VENDOR PROFILES Introduction ACCENTURE Overview Revenue analysis Clients Major services and solutions Key facts Recent developments ACXIOM CORPORATION Overview Revenue analysis Clients Major services and solutions Key facts Recent Developments AT&T Overview Revenue analysis Clients Major solutions and services Key facts Recent developments BRITISH TELECOMMUNICATIONS Overview Revenue analysis Clients Major services and solutions Key facts Recent developments CAPGEMINI Overview Revenue analysis Clients Major services and solutions Key facts Recent developments CIBER Overview Revenue analysis


Clients Major services and solutions Key facts Recent developments CRITIGEN Overview Clients Major services and solutions Key facts Recent developments DELL Overview Revenue analysis Clients Major services and solutions Key facts Recent developments GETRONICS Business description Revenue analysis Clients Major products and services Key facts Recent developments HCL TECHNOLOGIES Overview Revenue analysis Clients Major solutions and services Key facts Recent developments HP Business description Revenue analysis Clients Major services and solutions Key facts Recent developments IBM Overview Revenue analysis Clients Major services and solutions Key facts Recent developments IGATE


Overview Revenue analysis Clients Major services and solutions Key facts Recent developments INFOSYS Overview Revenue analysis Major services and solutions Key facts Recent developments LOGICA Overview Revenue analysis Clients Major services and solutions Key facts Recent developments MICROSOFT CORPORATION Overview Revenue analysis Clients Major products and Solutions Key facts Recent developments NIIT TECHNOLOGIES Overview Revenue analysis Clients Major services and solutions Key facts Recent developments ORACLE Overview Revenue analysis Clients Major products and services Key facts Recent developments ORANGE BUSINESS SERVICES Overview Revenue analysis Clients Major services and solutions Key facts


Recent developments SIEMENS IT SOLUTIONS AND SERVICES Overview Revenue analysis Clients Major services and solutions Key facts Recent developments T-SYSTEMS Business description Revenue analysis Clients Major services and solutions Key facts Recent developments TCS Business description Revenue analysis Clients Major services and solutions Key facts Recent developments TELEFONICA Overview Revenue analysis Clients Major services and solutions Key facts Recent developments TELSTRA Overview Revenue analysis Clients Major services and solutions Key facts Recent developments WIPRO Business description Revenue analysis Clients Major products and services Key facts APPENDIX Methodology Further reading Ask the analyst


Disclaimer " Global "Outsourcing ICT Telco Customer satisfaction For some-more information, Great fully visit: http://www.aarkstore.com/reports/State-of-the-Global-ICT-Outsourcing-Industry-201097300.html

State of the Global ICT Outsourcing Industry 2010  

* Which service providers in the global ICT outsourcing industry provide the highest levels of customer satisfaction? * Which factors do cli...