__MAIN_TEXT__
feature-image

Page 1

APRIL 2021

DATA SHARING LEGISLATION INTRODUCED TO AUSTRALIAN PARLIAMENT

GPC ASIA PACIFIC PACE AWARDS

GARAGE EQUIPMENT - THE LATEST IN TOOLS AND EQUIPMENT FOR YOUR WORKSHOP


ABOUT THE COVER Right from the beginning, Bosch had a pioneering vision to create a professional and well-equipped network of independent workshops. Today Bosch Service is one of the world’s largest chains of independent service and repair workshops.

REGULAR DEPARTMENTS Calendar................................................ 4 New Members........................................ 4 AAAA Report ......................................... 5 News..................................................... 8 Products.............................................. 24

Consumer Law...................................... 88 HR Matters.......................................... 89 Performance & Racing.......................... 92 4WD.................................................... 94 Shopfront............................................ 96

8

KEEPING YOU INFORMED QLD Government releases draft GCM vehicle modification code....................................... 8 Data Sharing Legislation introduced to Australian Parliament.......................................... 9 SAPE Group sponsors Collision Repair Expo................................................................ 10 AIC continues to grow............................................................................................... 11 Milwaukee wins prestigious award.............................................................................. 12 National 4x4 show exceeds exhibitor expectations....................................................... 13 New Box Hill Institute Trade Training Centre............................................................... 14 The impact of COVID on driving behaviour, and where to from here............................... 15

86

FEATURES Cover Story - Celebrating 100 Years of Bosch Service................................................... 16 Technofile - Opus IVS tackles Mercedes-Benz electrical fault......................................... 18 Product R&D - DBA announces major product line extension.......................................... 20 Member Feature - Gates Australia - belted up for a dynamic future................................. 62 Business Services - Looking after your business needs .................................................. 64 Garage Equipment - The latest in tools and equipment for your workshop......................... 72 Trade Talk - NGK’s John Wall is driving innovation and diversification............................ 86 Milestones - Bridgestone - from Karume to global powerhouse....................................... 90 Members in Motorsport - Motorsport: part of Repco’s DNA.............................................. 91

91

Publisher Cameron McLachlan for The Australian Automotive Aftermarket Association ABN 23 002 271 454

CAB Audited

7 – 8 Bastow Place, Mulgrave VIC 3170, Australia Phone: 03 9545 3333 Fax: 03 9545 3355 Email: info@aaaa.com.au Website: www.aaaa.com.au

EDITOR Allan Edwards

EDITORIAL Tel 61 3 9372 9125

PRODUCTION MANAGER Brigid Fraser, Tel 61 3 9505 0121

Official publication of the AAAA

 ADVERTISING Tel 61 3 9545 3333

PUBLISHER Cameron McLachlan

All material appearing in Australian Automotive Aftermarket magazine is copyright. Reproduction in whole or in part is strictly forbidden without prior written consent. Contribution: Freelance contribution and submissions are welcomed by this magazine. No responsibility is accepted for unsolicited manuscripts, photographs and transparencies. The opinions expressed by contributors are not necessarily those of the AAAA. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.


AAAA NEWS

NEW MEMBERS

CALENDAR 2021-2022 Automechanika Frankfurt Frankfurt am Main 14 – 18 September 2021 www.automechanika.messefrankfurt.com

AAPEX Sands Expo & Caesars Forum, Las Vegas, NV 2 – 4 November 2021 www.aapexshow.com

SEMA Las Vegas Convention Center, NV 2 – 5 November 2021 www.semashow.com

Automechanika Shanghai National Exhibition & Convention Center, Puxi, Shanghai 24 – 27 November 2021 www.automechanika-shanghai.hk.messefrankfurt.com

Performance Racing Industry Trade Show Indiana Convention Center, Indianapolis, Indiana 9 – 11 December 2021 www.performanceracing.com/tradeshow

Automechanika Dubai Dubai World Trade Centre 14 – 16 December 2021 www.automechanika-dubai.ae.messefrankfurt.com

Automechanika Kuala Lumpur Kuala Lumpur Convention Centre, Malaysia 15 – 17 March 2022 www.automechanika-kualalumpur.hk.messefrankfurt.com

Australian Auto Aftermarket Expo 2022 Melbourne Convention & Exhibition Centre 7 – 9 April 2022 www.aftermarketexpo.com.au

4WD Central 124-154 Duckworth Street GARBUTT QLD 4814 Ph: 07 4759 4288 E: khore@4wdc.com.au 4X4 Direct 7-9 Hamlet Street CHELTENHAM VIC 3192 Ph: 03 8555 0385 E: info@4x4direct.com.au 4X4 Mods Australia 10/19 Expo Court ASHMORE QLD 4214 Ph: 07 5528 5801 E: sales@4x4modsaustralia.com.au A1 Muffler And 4X4 Centre 146 Melbourne Street EAST MAITLAND NSW 2323 Ph: 02 4933 2488 E: jamie@a1muffler4x4centre.com.au A1 Towbars 1/ 60 Notar Drive ORMEAU QLD 4208 Ph: 0437 477 730 E: djburnside01@gmail.com A2Z 4X4 Accessories 65 Enterprise Street BUNDABERG QLD 4670 Ph: 1300 229 494 E: sales@a2z4x4.com.au AAA Exhausts & Fabrications 13 Executive Drive MACKAY QLD 4740 Ph: 07 4952 6331 E: admin@aaaexhaust.com.au ABMARC AARC WENSLEYDALE VIC 3241 Ph: 0438 352 530 E: natalie.roberts@abmarc.com.au Action Towbars 125 Bamboo Avenue BENOWA QLD 4217 Ph: 07 5564 6694 E: admin@actiontowbars.com.au Adelaide 4X4 5 Ventail Court HOLDEN HILL SA 5088 Ph: 08 7222 9166 E: sales@adelaide4x4accessories.com.au Adrenalin Offroad Centre 1-13 Exchange Parade NARELLAN NSW 2567 Ph: 02 4648 2085 E: sales@tjmmacarthur.com.au Ads Injection 48A Rankin Street MAREEBA NQ QLD 4880 Ph: 07 4092 4939 E: adsi3@bigpond.com Advanced Mechancial & Trailer 19 Springfield Avenue MOONAH TAS 7009 Ph: 03 6273 3838 E: piero7007@bigpond.com Advanced Towbars 3545 Ballarto Road BAYLES VIC 3981 Ph: 1300 238 869 E: sales@advancedtowbars.com.au Albion St Auto Centre 22 Albion Street WARWICK QLD 4370 Ph: 07 4661 1535 E: brucenlinda@bigpond.com Alexandra Service Centre 6a Webster Street ALEXANDRA VIC 3714 Ph: 03 5772 2133 E: alexandraservicecentre@gmail.com

All 4 Mechanical U2-5 44 Shelly Road MORUYA NSW 2537 Ph: 02 4474 4628 E: penny@all4mech.com.au All 4WD Accessories Unit 2/380 Hoxton Park Road PRESTONS NSW 2170 Ph: 02 8776 0711 E: gigsz@bigpond.com All Coast Auto Solutions 5/54 Rene Street NOOSAVILLE QLD 4566 Ph: 07 5412 2808 E: info@allcoastautosolutions.com.au All Terrain Automotive 45 Hardinge Street DENILIQUIN NSW 2710 Ph: 02 5881 1789 E: allterrain@iinet.net.au All West Auto Parts 7/102-110 North View Drive SUNSHINE VIC 3020 Ph: 03 9310 1766 E: autopartscheap@hotmail.com Alltrac 4WD 305 South Road MILE END SA 5031 Ph: 08 8234 6877 E: sales@alltrac4wd.com.au Exhaust Clean Australia 2/12 Quindus Street BEENLEIGH QLD 4207 Ph: 07 3382 7199 E: brennden@exhaustclean.com.au Finnerty Automotive 56-58 West Street BEGA NSW 2550 Ph: 02 6492 0245 E: finnertyautomotives@bigpond.com.au Northside Euros 4/181 Flemington Road MITCHELL ACT 2911 Ph: 02 6241 1111 E: service@northsideeuros.com.au Overland 4WD 72 Sugar Road MAROOCHYDORE QLD 4558 Ph: 07 5479 4955 E: admin@overland4wd.com.au Ozparts Slowackiego 32/5 TORUN 87-100 Poland Ph: 0438 049 957 E: ozparts@ozparts.eu Real Innovation Group Suite 531, Level 5, 1 Queen Street MELBOURNE VIC 3004 Ph: 0448 030 951 E: helenas@realinnovationgroup.com Repco Authorised Service Wodonga (Mint Motors) 19 Mint Street WODONGA VIC 3690 Ph: 02 6056 3024 E: info@waynetalaymotors.com.au Smart Send Suite 2/196 Newmarket Road WILSTON QLD 4051 Ph: 0422 817 523 E: chris@smartsend.com.au Snow Country Automotive Pty Ltd 29 Lee Avenue JINDABYNE NSW 2627 Ph: 02 6456 2170 E: info@snowcountryautos.com.au VolksMuller Unit 6/10 Salisbury Road CASTLE HILL NSW 2154 Ph: 02 9899 9900 E: accounts@volksmuller.com.au

AAAA BOARD OF DIRECTORS CHAIRMAN Mark Pedder (VIC) Pedders Suspension Pty Ltd Ph: 03 9706 3500

DEPUTY CHAIRMAN Wayne Bryant (VIC), Repco Pty Ltd Ph: 03 9566 5444

SECRETARY Janelle Gonzalez (NSW), Blue Toro Pty Ltd Ph: 1300 258 386

TREASURER Don Cormack (SA) ADRAD Pty Ltd Ph: 08 8243 9888

DIRECTORS

Stuart Charity Chief Executive Officer

4

Craig Baills (QLD), Highfields Mechanical Ph: 07 4696 7116

Sean Buckley (VIC), Ultra Tune Australia Pty Ltd Ph: 03 9815 9200

Craig Magill (VIC), Burson Automotive Pty Ltd Ph: 03 9914 5555

Darren Robinson (VIC), HELLA Australia Pty Ltd Ph: 1800 061 729

John Benson (VIC), Davies, Craig Pty Ltd Ph: 03 9369 1234

Steve Lewis (QLD), Supercheap Auto Ph: 07 3482 7900

Adam Pay (NSW), mycar Tyre & Auto Service Ph: 02 9680 6500

Graham Scudamore-Smith (QLD) Fulcrum Suspensions Pty Ltd Ph: 07 3892 9000

Australian Automotive Aftermarket Magazine April 2021

Mark Pedder Chairman


AAAA NEWS

MANDATORY DATA SHARING FINISH LINE IN SIGHT

I am very pleased to announce that the Legislation for the sharing of Automotive Service and Repair Information was introduced into the Australian Parliament on 24 March 2021, which begins the process of our Bill passing into Law. We expect the Legislation to progress through the Parliament during the Winter sitting period, which runs from May to early September. It was an incredible experience on that Wednesday morning to listen to the Assistant Treasurer, the Honourable Michael Sukkar MP, state in Parliament for the record that the government supports independent repairers and that a Law is required to ensure that consumers continue to have choice. While this is not the end of this journey, we can clearly see the finish line from here. Introducing the Law means that the ball is rolling, and it will continue to its natural conclusion. What we witnessed that morning is the beginning of a process that cannot be stopped unless the government withdraws the Bill and there is certainly no sign of that happening. Over the past few days, I have been speaking to many of my industry colleagues that have championed the cause for so long and the most frequent questions I am hearing are: what’s included, what’s not, and what are the AAAA’s views on how well the new Law will deliver fair and open competition?

The simple answer is we are generally happy with the Legislation as it was introduced. We have a few concerns, and we are seeking clarification over some areas, but the previous draft contained some absolute deal breakers, and we were very pleased to see that our representations to Government were taken onboard and were addressed in the final version of the Legislation. A good example is that the early draft stated that we would receive repair information within two working days. I think we know how that was going to play out, with independent repairers and their customers being made to wait the full two days for the required information. The updated Law puts an emphasis on data being supplied in real-time. So, the Law is 95 percent there, but we have some areas to clarify as it continues on its path through both houses of Parliament. Let’s focus on what I think are the top five things that I like about the structure of this legislation: 1. The principle of fair competition – it is very clear that independent repairers will get access to all information required to

service, repair and modify a vehicle. That’s incredible. And we get that information on fair and reasonable terms. If we don’t get it, the ACCC has the power to impose financial penalties of up to $10 million per offence, so that is a big tick. 2. The establishment of an Industry Body to operationalise the scheme. This organisation will be jointly run by the FCAI, AADA, AAA, MTAA and AAAA and will operate a secure data release model, provide mediation, and dispute resolution services and provide regular feedback to Government on the operation of the scheme. 3. The scheme includes access to security information. This information will be subject to a vetting or registration process requiring evidence of skill and a likely police check – similar to the American model that has worked successfully for nearly a decade. 4. There is a clear definition of fair and reasonable commercial terms and a statement about accessible format – that means in a format that works in practical terms including pass through technology. 5. The Minister can make changes to the Act and to the Scheme rules if the car companies engage in activities that are designed to frustrate the scheme. That final point is important because we could not possibly anticipate everything that car companies may do in the future and this clause means we don’t have to. It is also important to Australian Automotive Aftermarket Magazine April 2021

5


AAAA NEWS

6

Australian Automotive Aftermarket Magazine April 2021


AAAA NEWS

note that the Law has a fixed commencement date of 1 July 2022. Whether it passes through Parliament in May or September is irrelevant as it will still commence next year on 1 July. To reinforce this point, the explanatory notes that accompany the Law make it very clear to the car industry that this date will not change and that they need to get their house in order. I was recently asked to reflect on the tenyear journey to achieve this milestone and particularly about my strongest memories of the journey. I responded by reflecting upon the period of negotiating the voluntary code and

watching it fall apart. The voluntary agreement was never going to work – we knew that, but it was a step we had to go through at the time and we had to enter into it in good faith and with good will. But it was truly a horrible experience. Arguing about the wording of that voluntary code line by line was tortuous. And after that agreement was signed, gathering all the evidence that the code wasn’t working and having other parties dismiss that evidence and accuse me of grandstanding wasn’t a pleasant experience. You can’t help but question your own behaviour when you are constantly the odd one out. At that time, we were accused of being idealistic, with the suggestion being that we needed to be more pragmatic. But throughout the process we didn’t discount or deal away any of our demands and two things helped me to keep the faith:

needed was already being shared was clearly wrong, because our members told us what was missing, and they told us that every single day. Despite the push back from the car industry, our members continued to tell us that we were on the right track – and to keep going. And keep going we did. The introduction of this Law into the Parliament is testament to what happens when you hold the line and walk the walk. As a demonstration of the Morrison Government’s commitment to this Legislation, we are delighted to publish an open letter to Australia’s automotive repair and service community cosigned by Prime Minister Scott Morrison and Assistant Treasurer Michael Sukkar (refer opposite page). Well done everyone – now the next phase of our journey begins. Watching this Bill become Law and ensuring that it delivers on its objectives.

Our international connections – car companies are multinationals and behave in a similar way in each market they operate in so fair access to repair and service information is an issue all over the world. As such, the argument that we should accept anything less than what independent repairers were already accessing in other markets was just unacceptable. If the dealers get it, then we get it. That’s what they have in the US and Europe, and that’s what I wanted here.

The Honourable Michael Sukkar MP

The commitment and common sense of our members – our members are smart and the car industry argument that all the repair information we

STUART CHARITY Chief Executive Officer Australian Automotive Aftermarket Magazine April 2021

7


AAAA NEWS

RECOVERY STRAP QLD GOVERNMENT RELEASES DRAFT GCM VEHICLE MODIFICATION CODE SAFETY The 4WD Industry Council has released new Safe Use Guidelines for Recovery Straps Following the update of the national Safety Standard and mandatory label for Recovery Straps, the AAAA’s 4WD Industry Council has developed a new ‘Safe Use Guidelines’ document. The guidelines incorporate the latest standard and offer clear guidance for setting up a safe recovery, including images which show the safe attachment of a recovery strap. The guide has been designed to provide clarity to the retail public via 4WD accessories retail stores. It is delivered as a DL sized short-form brochure and features a QR code for customers to scan, which links to the digital version of the full Safe Use Guidelines document. A limited print run of DL brochures will be available from the AAAA National Office at no charge to members, and members are also welcome to print copies themselves or upload the digital version to their website or in-store devices. The full Safe Use Guidelines document is housed on the 4WD Industry Council website at www.4wdcouncil.com.au/resources/snatchstrap-guidelines/ Members are welcome to print the full guidelines document if they wish, however the intent is for the document to be effective in digital format. “The Recovery Strap Safe Use Guidelines were designed in consultation with the committee of the 4WD Industry Council to provide practical advice incorporating the updated safety standard in a format that is easy for consumers to navigate and convenient for members to reproduce,” 4WD Industry Council Convenor, Nigel Bishop, said. “As always, the 4WD industry supports safe and responsible practices and we hope this initiative helps support your business by providing clarity for consumers on the do’s and don’ts of safe recovery.” For more information, visit www.4wdcouncil.com.au 8

Australian Automotive Aftermarket Magazine April 2021

The release of this draft code represents the breaking of new ground

Following the establishment of a Gross Combination Mass (GCM) Technical Working Group by the Australian Automotive Aftermarket Association (AAAA), a draft GCM Vehicle Modification code was released mid-March by Queensland’s Department of Transport and Main Roads (TMR). The AAAA explains that the number of customers requesting Gross Combination Mass upgrades has increased substantially, with larger vehicles and larger towing loads requiring modifications to the lead vehicle to ensure motorists are not overloading; damaging their vehicles or taking risks that affect road safety. While the industry has of course wanted to be able to respond to consumer requirements with confidence, this has been difficult as the pathway for GCM approval has been inconsistent between the Australian states, leading to uncertainty for all involved. “The AAAA has felt for some time that there was a range of issues and opinions regarding GCM and we took the step to hold an industry forum to air these perspectives,” AAAA Director of Government Relations and Advocacy, Lesley Yates, explained. “Shortly after this forum, we formed the GCM Technical Working Group to design a suitable test protocol as a starting point for a dialogue with state regulators. “This process has been very rewarding, particularly as the AAAA has been able to bring together our well-respected industry engineers to collaborate on proposed industry standards which has been a first for our industry. “We certainly appreciated that this Queensland TMR draft was opened for consultation and see it as an avenue forward for consumers and for industry. “It has been a very positive process so far and I am pleased to report we are now in dialogue with the regulators around the testing models to ensure we can move forward with one that is not based on any sort of biased perception regarding aftermarket vehicle modifications. “This draft is still some way from what we have proposed, and we have formulated our formal feedback based on our view that good regulation supports responsible engineering. “If we can have vehicle standards that are fitfor-purpose and based on sound automotive engineering principles, that will be a good result

for all. But if the Code requires testing that is either not available or not required, then this could discourage car owners from modifying their vehicles to safely carry more weight - clearly not a good outcome for road users or for the aftermarket Industry.” The AAAA explains that its initial analysis of the draft has highlighted some ambiguities and uncertainty, and it warns that in some areas, the draft strays into regulatory issues relating to Gross Vehicle Mass upgrades. The AAAA warns that this over-reach could have implications for the commercial viability of GVM upgrades in Queensland. “This whole process began with an industry-led starting point which leveraged the considerable engineering and product development expertise of our industry,” Lesley said. “To have the government regulators respond by openly considering this industry-led protocol and offering a consultation paper was a promising step and we are looking forward to an open and mutually respectful consultation process. The result should be that consumers are able to undertake vehicle modifications with confidence. “Whilst we do not agree with all of the content of this proposed GCM Code, we are particularly impressed with the Queensland Department of Transport and Main Roads and we congratulate and thank the Honourable Mark Bailey MP for his leadership on this matter in Queensland. “The release of this draft code represents the breaking of new ground in not only the area of vehicle modifications, but also in regard to the creation of a new collaborative and mutually respectful dialogue between the Queensland Government and Australia’s automotive aftermarket industry. “We hope to undertake more activities using this model of formally convening Technical Working Groups comprised of the best automotive engineering minds in our industry.” For more from the AAAA, visit www.aaaa.com.au


AAAA NEWS

DATA SHARING LEGISLATION INTRODUCED TO AUSTRALIAN PARLIAMENT The new legislation improves consumer choice and competition for Australian automotive repair and service The Australian Automotive Aftermarket Association (AAAA) and the Motor Trades Association of Australia Limited (MTAA) have welcomed the introduction into the Australian Parliament of world-leading legislation to mandate access to motor vehicle service and repair information. The legislation fulfils a government election commitment to act on a recommendation from the Australian Competition and Consumer Commission (ACCC) for a mandatory scheme, compelling car manufacturers to share technical service and repair information with all Australian repairers. AAAA Chief Executive Officer, Stuart Charity, and MTAA Chief Executive Officer, Richard Dudley, say the legislation is ground-breaking. It captures and improves the critical elements of existing international legislation and regulation while providing an Australian market-based legislative solution with operational guidance and the automotive sector’s ongoing involvement. “The ACCC Market Study into New Car Retailing confirmed a market failure requiring government intervention to ensure consumer choice and competition,” Stuart said. “AAAA and MTAA advocated solutions to address a clear power imbalance that prevented fair and equitable competition because car manufacturers withheld critical motor vehicle service and repair information. “Withholding information created barriers to consumers exercising their right to choose a repairer, and for professional qualified mechanics and repairers, the ability to complete a repair.”

Richard said the MTAA and AAAA worked with the Government, the Treasury Department, other portfolios, and other automotive sector organisations in a decade long journey of inquiries and a failed industry-led voluntary solution. “MTAA investigated the European Union legislation, analysed the United States solution, and with AAAA used our reach into these and other jurisdictions and kindred organisations to help identify potential solutions to a complex issue,” Richard said. “However, the introduction of the legislation would not have been possible without the Government’s commitment to act on the ACCC’s recommendation and the drive of Assistant Treasurer Michael Sukkar and his Department to make it happen.” Stuart and Richard said they encouraged all Parliamentarians to provide bipartisan support for the passage of the legislation through Parliament and its timely enactment. “It really has been an incredible journey to get to the momentous day the legislation was introduced. After 10 long years of campaigning, with its many wins and setbacks, there were times when we weren’t sure when this day would come,” Stuart said. “This is a victory our members should be very proud of. You have been patient, enthusiastic and supportive and many of you contributed countless hours towards providing crucial information for the ACCC 2017 Market Study into New Car Retailing, and hosted visits from your local member of Parliament, or just took a photo with a poster. It all led to getting to where we

are today and shows how strong this industry is when it works together. Getting a Bill introduced to Parliament is no small feat and we should be very proud. “On the first read through of the legislation we can see there are some obvious wins, including the sharing of information in real time – which means same day as requested to workshops. “Previously electric vehicles were listed as exclusions in the draft, meaning repairers would be unable to access information concerning them, however access to alternate propulsions will now be addressed in the Scheme rules and will leverage the Electric Vehicle Repair and Service Australian Standard. “There was also a considerable change to the wording and no actual use of the word ‘telemetry’ or ‘telematics’, however there has been a specific exclusion of self-driving cars, which is generally linked to automated vehicles – not wireless transmission. We need to do a little more analysis of this section because some of our objections have been included, but thankfully it does appear that ADAS calibration is now included in the Scheme Information. “We would like to thank Minister Sukkar for his leadership and significant support over the last few years to get us to this point, without it we would not be celebrating such a momentous achievement.” The Bill will be discussed by the Lower House at the next Parliamentary sitting and the AAAA will keep members updated on developments as the legislation passes through Parliament. The AAAA and MTAA look forward to working with the Federal Chamber of Automotive Industries (FCAI), the Australian Automotive Dealer Association (AADA) and the Australian Automobile Association (AAA) to establish the industry-led Scheme Adviser, to meet requirements of the legislation and start the flow of information. For more from the AAAA, visit www.aaaa.com.au Australian Automotive Aftermarket Magazine April 2021

9


NEWS

SECURE YOUR SPOT SAPE GROUP SPONSORS COLLISION REPAIR EXPO AT AMPA ONLINE And drive your business towards the global market While the physical AMPA show may now be concluded, registrations are still open for the first-ever virtual AMPA Online show which commenced on April 7 and will run through to May 6. The AMPA Online platform allows virtual attendees to combat border restrictions to connect with industry professionals from all over the world. Providing an avenue for global exhibitors to expand their business further, more than 400 exhibitors are signed up for AMPA Online. Last year when AMPA held an online edition, more than 10,000 viewers and 48,000 views on livestreaming forums and various media content were recorded, with exhibitors showcasing their products from a unique perspective, and introducing their daily operations with behindthe-scenes access. Among the viewers included those from major automotive markets such as USA, Japan, Korea, and others, as well as emerging markets in Southeast Asia and Eastern Europe. In addition, over 7,700 viewers from Taiwan also tuned in, gaining valuable insight while interacting with international participants during online events. This year’s AMPA Online will bring virtual booths, online product catalogues, direct chatting capabilities and additional services to buyers, opening up a path for everyone to expand businesses to Asia. AMPA Online also gives exhibitors an extra month to promote their products and services, in addition to having interacted with in-person show buyers during the April 14-17 physical show, guaranteeing exposure on both ends. The AMPA Online show consists of 12 exhibiting areas: Parts and Components, Automotive Lighting, Customising and Accessories, Diagnostics and Maintenance, Car Care, EV and Peripherals, Intelligent Transportation Systems and Solutions, Motorcycle and Heavy Duty Motorcycle, Motorcycle Parts and Accessories, Motorcyclists’ Accessories, Automobile Electronic Products, and Automobile Electronic Components and Parts. To register to attend AMPA Online, go to www.ampaonline.com.tw or contact TTC’s Sydney office on 02 9279 4800 for pre-registration services. 10

Australian Automotive Aftermarket Magazine April 2021

SAPE joins more than 80 top Australian and international brands exhibiting at CRE

The Australian Automotive Aftermarket Association (AAAA) is excited to announce SAPE Group (Sydney Automotive Paints and Equipment) as the Major Sponsor of the Collision Repair Expo (CRE). The Collision Repair Expo will be co-located with the Australian Auto Aftermarket Expo at the Melbourne Convention and Exhibition Centre across April 7 – 9, 2022. The Collision Repair Expo features the nation’s most comprehensive exhibition of body finishing materials, crash repair equipment and tools all in one location.

a great opportunity for SAPE, and our industry to come together, network, share and build success,” Sydney Automotive Paints and Equipment Director, Paul McMartin, said.

Equipment demonstrations and a comprehensive seminar program covering major industry trends will provide additional value, helping foster business efficiency and growth.

“SAPE works with leading manufacturers across the globe and prides itself on bringing innovative products and value adding technology to the collision repair market.

SAPE Group’s sponsorship is a glowing endorsement of Australia’s leading collision repair event, catering to an industry sector with a combined annual revenue of $7.8 Billion.

“We look forward to sharing our experience with show goers come April 2022.”

“We are very pleased to have Sydney Automotive Paints and Equipment again throwing their support behind the Collision Repair Expo as our major corporate sponsor,” AAAA Chief Executive Officer, Stuart Charity, said. “They are a major provider of refinish products and collision repair equipment and will enjoy their prominent position in front of a passionate crowd of industry professionals during the show.” SAPE is a leading Australian distributor for Glasurit and Baslac paints for BASF Australia and also supplies a vast array of collision repair equipment and consumables to vehicle repair facilities around Australia. With the return of the Expo, SAPE saw an opportunity to renew their major sponsorship of this industry leading event. “We are proud to return as the 2022 Collision Repair Expo Major Sponsor. The CRE presents

SAPE joins more than 80 top Australian and international brands exhibiting at the Collision Repair Expo which is co-located with the Auto Aftermarket Expo (AAAE). The AAAE is the nation’s most comprehensive exhibition for the aftermarket industry, featuring the very latest vehicle repair and servicing equipment, replacement parts, tools and accessories, plus industry experts sharing technology and trends. Entry to both shows is free for everyone working in the automotive industry and visitors will be able to check out a combined total of around 400 exhibits over nearly five acres of display space. The 2022 Collision Repair Expo / Australian Auto Aftermarket Expo takes place April 7-9, 2022, at the Melbourne Convention and Exhibition Centre. For more information on Sydney Automotive Paints and Equipment, head to www.sapegroup.com.au or visit their online superstore at shop.sape.com.au With the Australian Auto Aftermarket Expo/Collision Repair Expo just a year away, now is the time to make sure you have your space secured by contacting AAAExpo partner, IEC Group on 0402 067 321 or nina@iecgroup.com.au   To enquire about sponsorship opportunities, contact the AAAA on 03 9545 3333 or michelle@aaaa.com.au For more information on the Collision Repair Expo, visit www.collisionrepair.com.au For more information on the Australian Auto Aftermarket Expo, visit www.autoaftermarketexpo.com.au


NEWS

AIC CONTINUES TO GROW The centre has expanded its fleet and service capabilities The Auto Innovation Centre (AIC) continues to expand its ability to support the aftermarket industry, with new vibration testing equipment, vehicles and scan data services recently introduced. The AIC’s vehicle fleet now includes one of the first Nissan Navara D23 MY21 STXs. “The new AIC D23 will allow companies to get a head start on their own product development and is available for measurement, teardown and scanning, with data available soon for purchase,” AIC Managing Director, Luke Truskinger, said. 3D scan data is a core service offering from the AIC, and the list of scanned vehicles with data available for purchase continues to expand.

“The latest two scanned vehicles are the MY20 Land Rover Defender and the MY20 Toyota Fortuner, with the MY20 Toyota GR Yaris scan data coming shortly,” Luke explained. “A GVM Upgrade Comparison Report of the MY20 D-Max / Mazda BT-50 is another information resource available to the aftermarket.” The AIC’s testing capabilities have also gone up a notch, with the commissioning of a new Sentek Electro-Dynamic Vibration Shaker. “The shaker is an efficient way to validate the strength of development products without having to do a full drive-cycle of the vehicle,” Luke said.

“With this new shaker, the AIC can run sweptsine and random vibration tests. “It has a huge payload of 300kg or 156kg on top of its magnesium expander head and we can run up to 2,000Hz while testing to your own standard or an ISO or MIL standard. “It is great for validating the durability of products that are going to see vibration, from everything as small as a catch can all the way up to bull bars, spotlights and more.” To view a video of the AIC’s new Sentek ElectroDynamic Vibration Shaker, visit the AIC’s YouTube channel. To learn more about how the AIC could help with your product development, contact the AIC team on 03 9545 3333 or luke@autoic.com.au

GRANTS AND INCENTIVES Applications are open for a number of opportunities relevant to aftermarket businesses Several State-based and national opportunities are available for businesses currently.

NSW Regional Job Creation Fund – interstate applications encouraged

regional New South Wales. The Regional Job Creation Fund’s focus is to co-fund projects creating at least five sustainable regional jobs. Applicants must provide a minimum 50 percent cash co-contribution to the project.

The New South Wales Government recently announced a new program designed to drive more businesses and manufacturing to regional New South Wales. The program will provide grants between $100,000 and $10 million, with no more than $20,000 in funding for each new job created. The aim of the program is to: • replace, upgrade, or adapt existing plant or equipment, including technology or energy efficiency upgrades; • allow existing businesses in regional NSW to establish an additional production line; • relocate a business from interstate or internationally to regional NSW; or • onshore an activity currently being undertaken overseas to regional NSW.

Applications close on Friday 14 May or when funding is exhausted, whichever occurs first.

To be eligible for funding, applicants must be a registered business or cooperative with an ABN, and have at least $20 million public liability insurance. Applicants can be based internationally, interstate, or in metropolitan or

For more information, go to www.business.gov.au/grants-andprograms

For more information, go to www.investregional.nsw.gov. au/assets/Uploads/Regional-Job-Creation-Fund-ProgramGuidelines..pdf

R&D Tax Incentive The Research and Development Tax Incentive (R&D Tax Incentive or R&DTI) helps to offset some of the costs you put into eligible R&D. To claim the R&D tax offset in your annual income tax return, you must first register your R&D activities under the R&D Tax Incentive. You must register separately for each income year you wish to claim. There is now a pre-registration checklist available to make sure your application is eligible.

AMGC Commercialisation Fund now open The Advanced Manufacturing Growth Centre

(AMGC) will co-fund industry projects to commercialise innovation through the AMGC Commercialisation Fund. The Fund will support project collaborations between industry and research partners to commercialise new manufacturing products and processes. Grants will be between $100,000 and $1 million and must be matched by industry – with a minimum of $200,000 required in eligible project expenditure. Projects will be supported within the Government’s Six National Manufacturing Priorities, including Defence. This is a grant program that is focused towards small and medium businesses. Applicants must have a minimum three project collaborators, and are required to join AMGC (at no cost). For more information, go to www.amgc.org.au/projects If you require assistance regarding any of the above, contact info@aaaa.com.au Australian Automotive Aftermarket Magazine April 2021

11


NEWS

MILWAUKEE WINS PRESTIGIOUS AWARD The tool specialists took out the top honour at the recent GPC Asia Pacific PACE Awards Milwaukee Tool claimed the coveted Supplier of the Year Award at the recent GPC Asia Pacific PACE Awards (formerly known as the Hall of Fame). The PACE Awards have become colloquially known as the ‘Pace-ies,’ with PACE standing for ‘Partners Awarded and Celebrated for Excellence.’ Milwaukee’s Supplier of the Year (Australia) award capped off an amazing night for the power tool brand, which also took home the Exceptional Service to the Store Network (New Zealand) accolade. Milwaukee says these awards truly solidify its partnership with GPC Asia Pacific and are testament to the success of its ‘end-user first’ approach. The awards were presented as part of a special gala dinner which was held at Melbourne’s prestigious Metropolis in Southbank and compered by Repco Supercars television commentator, Neil Crompton. The night opened with a high-energy video which brought together the Repco and NAPA brands and highlighted some of the biggest achievements of the two businesses from the past 12 months. GPC Asia Pacific Chairman, John Moller, set the scene at the award ceremony by reflecting on the importance of strong relationships with Suppliers and Partners. The Supplier of the Year Award recognises high performance in a range of criteria including Continual

Innovation, Learning and Development, DIFOT Performance, Customer First Focus and Continual Support of the Stores and Support Functions. Group Managing Director of Techtronics Industries Australia and New Zealand (the parent company of Milwaukee Tool Australia and New Zealand), Michael Brendle, told Australian Automotive Aftermarket Magazine the Award meant a lot to his company. “We’re extremely proud to win this award as it recognises how well our whole team across Australia and New Zealand works together to ensure that our collaboration with GPC runs extremely well,” Brendle said. “The automotive channel is very significant to us and having this partnership with GPC provides strong connection moving forward. It has given us the ability to really connect with our automotive user base, particularly with Milwaukee’s innovative products in the automotive space.” Brendle believes the award stands Milwaukee Tool in good stead as it takes on the challenges of the future. “We offer a lot of innovation to our users for the workshop environment. Our M12™ platform really does lend itself to the automotive space. By offering cordless technology, we are able to replace air tools and it is important to us that our

Karen Brewster, Executive General Manager Merchandise, GPC Asia Pacific, Paul Maclean, Strategic Account Manager – Transportation, Milwaukee and Rob Cameron, Managing Director & CEO, GPC Asia Pacific

solutions are improving the users’ safety, while giving them even better product performance in the workshop,” Brendle said. “We are shaking up the automotive hand tool category – which has been dormant in the industry for a while – with some incredible hand tool innovation. We are really catering to the needs of the automotive professional to give them more access in hard-to-reach spaces, along with more power, more comfort and more control in their work. “It is going to be an exciting time ahead for our users.” Former AAAA President, Rob Cameron, was also presented an award for his leadership and guidance whilst navigating the COVID-19 period and maintaining a focus on looking after the GPCAP Team, suppliers, and customers. For more on the Awards gala dinner, see pages 50-53.

PEDDERS AND CHERRY ENERGY SOLUTIONS FLICK THE SWITCH ON SOLAR The renewable energy project is expected to offset Pedders’ total energy consumption by up to 81 percent In 2020 Pedders Suspension and Brakes teamed up with Cherry Energy Solutions to install solar PV panels across five key sites. The renewable energy project is the first of its kind for the Pedders group. Every year, the solar systems installed across the five sites are expected to produce a total of 127,840 kilowatt hours of clean and reliable electricity – enough energy to power more than 14 homes or planting 2011 tree seedlings and growing them for 10 years. Pedders Suspension and Brakes is expected to offset its total energy consumption by up to 81 percent with one store already hitting 113 percent (making it 100 percent renewable). “After an exhaustive tender process, I’m pleased to announce that we have just flicked the switch on our very first renewable energy project,” 12

Australian Automotive Aftermarket Magazine April 2021

Pedders Senior Executive Brand and Marketing, Adam Gillick, said. “In late 2020 we appointed Cherry Energy Solutions as our official provider of solar panels across five company owned store locations. “The combined installations are expected to save the sites approximately $24,344 in total electricity costs annually. “Not only are we grateful for the Pedder family’s investment in our organisation and sustainable values, but we are ready to take this to the next level, supporting renewable energy across additional sites of the business.” The solar installations took place at these locations: • Pedders National Headquarters, located at Letcon Drive Dandenong South.

• Pedders NSW State Distribution Centre, located at Campbelltown. • Pedders Queensland State Distribution Centre, located at Lawnton. • Pedders Moorabbin store outlet, located at Wren Rd Moorabbin. • Pedders Ferntree Gully store outlet, located at Ferntree Road Ferntree Gully. The renewable energy project, totalling 103.6kW of solar, was installed by Cherry Energy Solutions, a leading Australian commercial energy efficiency company which has installed over 50MW of solar and 1,000,000+ LED lights nationally. For more from Pedders, visit www.pedders.com.au


NEWS

NATIONAL 4X4 SHOW EXCEEDS EXHIBITOR EXPECTATIONS The show included a special AAAA 4WD Industry Council breakfast to present landmark research The National 4x4 Outdoors Show, Fishing and Boating Expo made a triumphant return to the Brisbane Showgrounds in mid-March, with the event surpassing the expectations of exhibitors who reported record sales and smashed budgets. After the postponement of the 2020 event due to the pandemic’s outbreak, the country’s leading outdoors lifestyle show was repackaged in a COVID-safe format, with many initiatives replicable for future events. One of the primary changes was the move to entirely online-ticketing, with patrons able to book in pre-defined entry time slots. 25,000 attended over the three days, making it one of the most significant events to happen in the COVID era. “Following 12 months of planning, we couldn’t be happier with how the event went, the weather held out, and it was a great family day out,” Event Director, Jon Perry, said. “The initial response from exhibitors was outstanding; people were out buying, with pent up demand over the last year seeing hundreds of bargains being snapped up. “What we proved with the 4x4 Show was that large scale events could happen, and happen safely. The venue was spacious enough to allow for social distancing, and importantly, make a great atmosphere to do business. “Confidence in the marketplace has well and truly returned; while some interstate exhibitors understandably had their reservations, those nerves quickly subsided, to the point where we have received a record number re-sign for next year, as well as for the upcoming Melbourne 4x4 Show.” As always, the Show featured the latest and greatest from the 4x4 aftermarket, along with leading displays from camping and the outdoors, fishing and boating, as well as tourism and apparel. The Outback Stage played host to the biggest celebrity names from the off-road world, while the Action Arena witnessed a non-stop program of thrills and spills, and the inaugural Rig Gallery Show’ N’ Shine saw some fantastic 4WDs and SUVs battle it out for prizes and bragging rights in multiple categories. The Proving Ground, presented by Motorama 4x4xMORE moved to a new, larger undercover area, with demonstrations complemented by the latest vehicles being made available for off-road tests, including the Nissan Navara, Mazda BT-50 and Jeep Gladiator.

L to R – Nigel Bishop, 4WD Industry Council Convenor, Lesley Yates – Director of Government Relations and Advocacy at AAAA, Andrew Mahon, General Manager Land Transport and Safety Regulation for the Department of Transport and Main Roads, and Ben Lavis, Chairman of the 4WD Industry Council.

4WD Industry Council Breakfast presents key insights to showgoers The sold-out 4WD Industry Council Breakfast was a true stand-out feature of the show, celebrated as a resounding success by all in attendance. Held on the Friday morning of the show, the Breakfast treated attendees to a delicious meal accompanied by presentations from guest speakers. AAAA Director of Government Relations and Advocacy, Lesley Yates and 4WD Industry Council Convenor, Nigel Bishop, presented the findings of the AAAA 4WD Industry Research Report. This landmark research was undertaken in late 2020 to quantify the size of the Australian 4WD aftermarket, unpacking key trends and the behaviours across the manufacture, distribution, sale and fitment of 4WD parts and accessories. The economic value of this industry is remarkable, and the results of this survey support

the collective view that this industry makes a significant contribution to Australia’s economy, exports and product innovation. Those in attendance at the Breakfast learned more about market size, business prospects, product origins and key export markets and most importantly, the identified opportunities for growth. AAAA members who were not in attendance at the event are able to access the report by contacting info@aaaa.com.au Also speaking at the event was Andrew Mahon, the General Manager Land Transport and Safety Regulation for the Department of Transport and Main Roads, who shared his support for this important industry sector. For more information about the National 4x4 Outdoors Show, Fishing & Boating Expo, visit www.4x4show.com.au For more information about the 4WD Industry Council, visit www.4wdcouncil.com.au

Australian Automotive Aftermarket Magazine April 2021

13


NEWS

NEW BOX HILL INSTITUTE TRADE TRAINING CENTRE The new Centre will be opening soon Construction is nearing completion on Box Hill Institute’s Integrated Centre for Sustainable Construction Technologies (ICSCT), located at the Lilydale Lakeside campus. The ICSCT will deliver industry-current apprenticeship training in automotive, timber, electrical and plumbing trades, providing the Yarra Ranges with a range of training opportunities in sustainable construction practices and current technologies. Innovative training will focus on sustainability, and address future skills shortages and employability. Automotive will have its own dedicated area in the centre and will initially offer Certificate II preapprentice courses and secondary school based automotive vocational preparation programs. Training in prefabricated timber construction and cross laminated timber (CLT) will be delivered in an adaptable classroom layout with open areas between plumbing, electrical and carpentry, and significant indoor and outdoor workspaces to enable off-site and on-site construction activities, which are integral to the success of the model.

Box Hill Institute has a long history of delivering top quality trades training, strengthened by trusted partnerships with industry and employers. The new purpose-built facility will address key gaps in the training available in Melbourne’s outer east and meet the region’s growing demand for skilled workers. Current demand for trades training in Melbourne’s outer east, particularly in automotive, sustainable construction and new energy technology sectors, exceeds supply. The Lilydale Lakeside Campus provides considerable new opportunities and pathways for students to engage with higher education and employment. Its Yarra Ranges Tech School engages students from local secondary schools in high tech responses to real world problems, focusing on STEM subjects. In 2018, approximately 2,500 students worked on programs incorporating design automation, robotics and 3D printing; exploring possibilities for future workers. Box Hill Institute’s new training centre will allow

for the expansion of its successful Automotive Employment Pathway Program to Melbourne’s outer east. The program provides participating employers priority access to recruit students completing a Certificate II automotive pre apprenticeship program, who are job ready and keen to obtain an automotive apprenticeship. The ICSCT is expected to be completed in May 2021. For any enquiries on the new training centre or taking on a new automotive apprentice, please call Mark Liberto or Roger Phillips on 03 9286 9623 or email automotiveprograms@boxhill.edu.au

BAPCOR ANNOUNCES EXPANSION IN ASIA An agreement to acquire equity in Tye Soon Limited has been announced BAPCOR Ltd says it is pleased to announce it has signed agreements to acquire 25 percent of the issued equity of Tye Soon Limited, a company listed on the Singapore Securities Exchange. Tye Soon was established in 1933 and is said to be the most prominent independent automotive parts distributor in South East and North East Asia, distributing a wide range of genuine parts and aftermarket parts. The group’s main markets are served by its operations in Singapore, Malaysia, Thailand, Hong Kong, South Korea and Australia. Partnering with its principal suppliers from Europe, Japan and Korea, the group has one of the largest portfolios of top tier global brands of automotive parts. Tye Soon’s annual revenue is c. SGD 200 million (approx. 194.45 million AUD) across: • Malaysia $43m (approx. 41.81m AUD), 15 locations • South Korea $43m (approx. 41.81m AUD), 20 locations • Australia $42m (approx. 40.83m AUD), 20 locations 14

Australian Automotive Aftermarket Magazine April 2021

• Singapore $19m (approx. 18.47m AUD), two locations • Thailand $13m (approx. 12.64m AUD), one location • Other countries $40m (approx. 38.89m AUD) “The complementary expertise of Tye Soon and BAPCOR brings a range of opportunities for both businesses to collaborate and grow their markets,” BAPCOR Limited Chief Executive Officer and Managing Director, Darryl Abotomey, said. “Tye Soon has particular strengths in genuine parts and aftermarket parts distribution as well as an excellent store network in fast growing South East and North East Asian countries. “BAPCOR will work with Tye Soon to maximise the opportunities to grow their businesses in Asia and Australasia.”

investment in Tye Soon will be recognised as an investment in an associate. Due to the extremely low volume of Tye Soon shares traded on the SGX the share price does not reflect the underlying value of the business.

Completion is expected to take place in April 2021. BAPCOR will invest approximately SGD12.5 million (approx. 12.5m AUD) for the 25 percent stake in Tye Soon and will nominate directors for the Tye Soon Board.

BAPCOR’s investment reflects the net tangible assets of Tye Soon. The recoverable amount of the investment will be assessed for any impairment at the end of each reporting period as required by the methodologies prescribed in the specific accounting standards.

Note: In BAPCOR’s accounts the 25 percent

For more from BAPCOR, please visit www.bapcor.com.au


NEWS

THE IMPACT OF COVID ON DRIVING BEHAVIOUR, AND WHERE TO FROM HERE In this article, ACA Research takes a look at the data to see what we can expect to see in the months ahead After a tumultuous year, we’re left with questions about how some of the new consumer behaviours we are seeing will persist into a post-COVID world. One that’s worth considering in the context of automotive servicing is driving behaviour. Many people were working from home, so one might assume traffic volumes would be well down, but a lot of the trips they replaced would have been on public transport. Closed international borders have also led Australians to holiday locally, which would have helped maintain volumes. As a broader guide, while new car sales were well down in 2020, used car sales were booming, suggesting a lot of households recognised a need for a second (or third) car to cover off their growing use cases. Now, with many aspects of life having returned to ‘normal’, and the vaccine rollout getting going, what does driving behaviour look like, and what can we expect to see in the months ahead? To unpack this, let’s take a look at the New South Wales and Victorian data from InTelematics. Looking at the NSW data (covering 39 LGAs that include Sydney, Central Coast, Newcastle, Wollongong, and portions of the South Coast), we can see that the most significant 2020 dip was in Mid-March (during the main outbreak), with traffic volumes recovering to be largely in line with 2019 by June. This is clearly different to the VIC data (covering 31 LGAs focused on Melbourne, Geelong, and the Mornington Peninsula), which didn’t return to parity until late in the year off the back of the second lockdown in July.

Source: InTelematics Australia

Ultimately though, this clearly shows that by the end of 2020, Australians were out and about at similar levels to the year before. What it doesn’t tell us is what those trips were – had they returned to the office, or were they still driving for leisure purposes? One way of exploring this is to look at traffic volumes within the respective CBDs as a proxy for broader activity. Initially, lockdowns and travel restrictions led to a drastic decline in traffic volumes for both Sydney and Melbourne. The absence of a second lockdown in Sydney saw traffic volumes returning to a higher level by the middle of the year, with Melbourne again not achieving this until late in 2020. It is important however to note that at the end of 2020 both Sydney and Melbourne CBDs remained below 2019. This is supported by the ACA SME COVID-19 tracker report, which has shown small businesses in Sydney to have around a third of staff working from home. Looking to the future though, we have a level of optimism about business activity. Traffic volumes

in Melbourne’s CBD seem to have returned to ‘regular’ levels in early 2021, and Sydney numbers are heading in the right direction. So, what does this all mean in practice? For us, there are three main takeaways: 1. People largely replaced work travel with personal / leisure trips through 2020 (except for when they were under lockdown). 2. Commuting and business travel seem to be returning to pre-COVID levels, increasing that element of vehicle usage. 3. With international borders closed, many Australians will continue to embark on short and longer distance road trips. Ultimately, all of this suggests that average km travelled will regain lost ground, meaning vehicle servicing and maintenance schedules will need to be met. Alongside this, opportunities for parts and accessories (particularly 4WD-related) are likely to continue over the short to medium term. This column was prepared for AAA Magazine by ACA Research, our partners in the AAAA Aftermarket Dashboard which is delivered to AAAA members each quarter.

Source: InTelematics Australia

For more information, visit www.acaresearch.com.au or contact Ben Selwyn on bselwyn@acaresearch.com.au Australian Automotive Aftermarket Magazine April 2021

15


COVER STORY

CELEBRATING 100 YEARS OF BOSCH SERVICE Today Bosch Service is one of the world’s largest chains of independent service and repair workshops

Right from the beginning, Bosch had a pioneering vision to create a professional and well-equipped network of independent workshops. The first Bosch Service partnership agreement was signed with Max Eisenmann & Co in Hamburg on January 1, 1921. By 1926, the first printed directory of Bosch Service garages for Europe listed 68 workshops, offering repairs and servicing from Madrid to Stockholm, and from Athens to Glasgow. According to the directory, the workshops were outfitted with all the machines and special tools needed to provide rapid inspection of electrical equipment of an automobile, particularly the world-famous Bosch products, and thoroughly repair any damage. Trained experts would ensure proper execution of orders, whilst well-stocked spare parts depots enabled quick replacement. Of course, all Bosch Service locations were obliged to provide courteous service and non-binding advice. By that time, the number of vehicles was rising steadily. In early 1900, the number of cars built worldwide stood at just under 10,000. That number had already risen to over 250,000 by 1910 and was nearing 2.5 million by 1920.

16

Australian Automotive Aftermarket Magazine April 2021

Early motorists were usually either technically skilled and took care of repairs themselves, or they hired a mechanic to look after their expensive vehicles. Over time, cars grew more affordable and electrical equipment such as lighting and starters made driving much easier and far more comfortable.

As the number of cars rose, so too did demand for professional and expert service. From early on, Bosch offered its workshop partners comprehensive support. This included the rise of a consistent image, with a common trademark, as well as templates for business correspondence and advertising materials. The worldwide Bosch Service network expanded rapidly and in 1930 the general directory listed 2,750 workshops. It was also the year in which the first Bosch Service workshops were appointed in Australia and New Zealand. By 1960, Bosch Service workshops were operational in over 13 different countries and due to extensive technical training were generating a reputation for quality world-wide. Today, Bosch Service celebrates 100 years with more than 15,000 workshops in 150 countries, making it one of the world’s largest chains of independent service and repair workshops. The level of service provided has also grown significantly along with the network. Over time, the network has evolved with Bosch providing workshops with continuous comprehensive support in all key areas of their


COVER STORY

business operations, from technical aspects to management issues. In order to remain well equipped for the future, the Bosch Car Service workshop concept is subject to constant enhancement and is being adapted to meet new challenges. Bosch says you can see that it has always been committed to providing the Bosch Service network with the technical and business training, marketing, network, partner and operational support that is required for continued success. As for the general public, it says Bosch Service (or better known as Bosch Car Service) is the brand that offers quality, expert advice and service, with technically trained competence that is trusted by all generations. The customer policy initiated a century ago, to provide courteous service and non-binding advice, continues to be part of the list of Bosch Service Promises practised today and hopefully for the next 100 years. To learn more about how your workshop could benefit from joining the world-class Bosch Service network, visit www.boschaftermarket.com.au

Australian Automotive Aftermarket Magazine April 2021

17


TECHNOFILE

OPUS IVS TACKLES MERCEDES-BENZ ELECTRICAL FAULT The Opus IVS team recently supported a technician with an electrical fault on the W205 chassis Opus IVS says its IVS 360 support, a unique offering in the automotive aftermarket developed by Opus IVS, offers live repair guidance worldwide to help workshops and technicians fix complex vehicles safely and fast. Using the Drive Pro’s market-leading diagnostic software and extensive product knowledge, the IVS 360 team identifies the cause and steps needed to fix vehicle faults. The IVS 360 team recently supported a customer with an electrical fault on a Mercedes-Benz W205. Following are the cause and steps they identified to fix the problem. Affected vehicle: Mercedes C-Class 205 model series. Reported issue: Using IVS 360 live support via the DrivePro, the customer reported that a warning message on the instrument cluster was displayed. The warning message displayed was an auxiliary battery malfunction message. The Cause: A code read was performed and sent via the customer’s Opus IVS device, which revealed the following fault in the EIS ignition switch fault memory: “b21dc01 buffer battery of the Electronic Ignition Switch (EIS) malfunction there is a general electrical fault.” IV6 360 experts explained that the most likely cause of the EIS fault code is that one of the power supplies to the EIS switch (ignition switch) is not present. It was suggested that the most likely possible cause of a general electrical fault would be the c8 capacitor shorting out internally. The Opus IVS Technician also explained that the W205 does not have a separate auto start/stop battery, instead, it has a voltage dip limiter device (SEB) on the positive terminal of the battery

under bonnet, and this works in conjunction with the c8 park pawl capacitor. Therefore, the cause would most likely be because of no voltage to the ignition switch on the 30b circuit (Opus IVS explains this can be seen in EIS switch actual values on the DrivePro diagnostic tool). The C8 Park Pawl capacitor would therefore need to be inspected and tested and replaced, as necessary. Repairing the fault: The following steps were provided to the customer: The C8 Park Pawl capacitor is in the front passenger side footwell area, so checks required included: 1. At the c8 capacitor pin 2 = red 12v 2. Pin 1 = earth brown 3. Pin 3 = red/blue to EIS switch plug 1 pin 28, batt voltage To remove the C8 Park Pawl capacitor, the following guidance was provided: 1. remove the front passenger side kick panel trim.

2. remove the glove box under the dash panel. 3. remove the N/S/F section of the carpet. 4. remove the plastic panel on the floor against the bulkhead. The C8 Park Pawl capacitor is bolted to the lefthand side of the electrics panel, so instructions were provided to remove the 8mm nut and lift out the voltage converter. This feeds into the EIS (electronic ignition switch) at plug 1, pin 28 =30b voltage (this value can be seen in actual values) It was noted that the voltage supply to the C8 Park Pawl capacitor comes from the rear SAM control unit in the boot from fuse 448. Additional information: The IVS 360 team explained that if the c8 capacitor has shorted internally, then the 12v feed into the EIS at pin 28, additional battery voltage (terminal 30b), may still be missing even after replacing the capacitor and still can result in the same consumer battery message being displayed on the dashboard. If the voltage converter has been replaced, and the fault and message remains, the following checks should be carried out: 1. Check fuse 448 (Electrical fuse 448) in the K40/5 rear signal acquisition module. 2. Check electrical lines, at the park pawl capacitor, for damage, repair, as necessary. 3. Replace C8 (Park pawl capacitor). 4. K40/5 rear fuse and relay module (in the boot/ trunk on right) IVS 360 support offers live repair guidance and remote programming services to help you fix complex vehicles safely and fast. All Opus IVS mechanical repair solutions come with live repair guidance from IVS 360 OEM brand-specific master technicians. For more information, visit www.opusivs-au.com or contact 03 8561 7600 or sales-au@opusivs.com

18

Australian Automotive Aftermarket Magazine April 2021


PRODUCT R&D

DBA ANNOUNCES MAJOR PRODUCT LINE EXTENSION The new Street Series brake pad range covers more than 95 percent of Australian vehicle applications

Disc Brakes Australia (DBA) has announced a major addition to its already impressive line-up of brake products. The all-new product line of Street Series brake pads is aimed at the OE replacement market and is now available Australia-wide. It closes a gap in the company’s portfolio by adding to its existing range of Street Performance and Xtreme Performance brake pads. “For over 40 years, our business has enjoyed great success in engineering and manufacturing brake products here in Australia, and no doubt our new Street Series brake pads will set the same quality and performance standards that the market has come to appreciate from the number one trusted brand for disc rotors in Australia,” DBA Marketing Manager, Lars Mehlan, said. For its latest program addition, DBA says it has listened to both its workshop and DIY customers. “Obviously, it is a busy market, however we have found that many of the brake pad options out there compromise on performance and quality or vehicle coverage and availability, or all of the above,” Lars said. “By addressing these issues, we are confident we can offer a real, valuable alternative for OE replacement pads.”

Performance and features The all-new range of Street Series brake pads was developed with three technical objectives in mind: to create a brake pad that performs at OE level or better, which offers the best friction formulation for the application, and which complements DBA’s long-established, marketleading range of Street Series disc rotors. DBA explains that great attention was given to the development of the friction formulation to achieve a friction coefficient that outperforms the current market standard. Consequently, DBA did not settle on just one formulation, but instead offers either ceramic or semi-metallic formulations depending on application and required performance. All Street Series friction material undergoes DBA’s Thermal Stability Profiling (TSP) process, resulting in increased first application effectiveness and reducing bed-in time. 20

Australian Automotive Aftermarket Magazine April 2021

Additionally, a titanium dioxide-infused bed-in stripe is applied to the material to increase the initial friction coefficient. As a result, DBA says its Street Series brake pads perfectly complement its range of Street Series rotors, offering the shortest bed-in times and optimal braking performance across the range. DBA’s Street Series brake pads are copper-free for low dust emission in accordance with NSFI regulations.

All applications feature chamfers to reduce brake harshness and facilitate drive comfort, slots for improved thermal stability, and applicationspecific multi layered elastomeric coated shims for reduced braking noise. All Street Series brake pads are also supplied with high temperature lubricant, detailed bedding-in instructions, and sensors and other hardware where applicable, making installation easy and ensuring installation times are kept to a minimum.


PRODUCT R&D

Reduce noise, vibration and harshness Reduce noise, vibration and harshness

Facilitation of temperature stability / removal of dust and debris Facilitation of temperature stability / removal of dust and debris

Application Specific Multi Layered elastomeric coated shim for

Application Specific Multi Layered elastomeric coated shim for noise reduction noise reduction

Raises cold friction effectiveness & reduces bedding-in time

Raises cold friction effectiveness & reduces bedding-in time

Application specific friction materials with varying friction

Application specific friction materials with varying friction coefficient, fade, noise performance features coefficient, fade, noise andand performance features

The Titanium infused stripe increases the initial friction The Titanium infused stripe increases the initial friction co-efficient improve initial stopping power performance co-efficient to to improve initial stopping power performance and and assist bedding-in process by better preparing the mating assist in in thethe bedding-in process by better preparing the mating surfaces between rotor andand brake pad pad surfaces between rotor brake

Coverage and availability To make the life of workshop mechanics and DIY enthusiasts easier was another objective that the DBA team set itself with the new Street Series brake pads range. With an impressive, market-leading coverage of more than 98 percent of vehicles on road for its rotor range, the DBA engineers designed a pad program to cover over 95 percent of the Australian market, ranging from daily street cars and SUVs to Light Commercial Vehicles. It says the result is an impressive range of rotor

and pad combinations that takes the guesswork out of parts identification, saving any workshop technician valuable time and helping increase workshop throughput and turn-around. Other important aspects of workshop efficiency are ease of parts identification and parts availability. DBA says it uses one of the industry’s leading formats for automotive parts cataloguing, offering an online database of application listings for its over 700 SKUs of Street Series brake pads as well as over 600 SKUs of ceramic friction brake shoes.

The catalogue, which is accessible via the DBA website, contains a high-res line drawing for each pad to facilitate parts identification and lists the corresponding Street Series rotor to bundle up with, as well as alternative upgrade / performance products from the DBA range of rotors and pads. Like all DBA products, the all-new range of Street Series brake pads is being distributed via DBA’s seven distribution centres around Australia and New Zealand for immediate availability. For further information, contact DBA at 1800 730 039 or sales@dba.com.au, or visit www.dba.com.au

Australian Automotive Aftermarket Magazine Publisher, Cameron McLachlan, takes a look at the products driving the automotive aftermarket. cameron@aaaa.com.au Australian Automotive Aftermarket Magazine April 2021

21


PRODUCTS

THE NEW EURO+ DISC ROTOR RANGE FLEETGUARD Bendix technology and precision CABIN AIR FILTERS From engineering A breath of fresh air

Dust! No matter how many times you clean a surface, it will not be long before you need to dust it again. The same goes for your car’s dashboard and air ducts. Dust settles everywhere, even in places you cannot see or get too. Fleetguard says its cabin air filter can filter out dust particles from your vehicle’s cabin, reducing the amount of dust you breathe in. As stated by the Victorian State Government’s health department: Commonly, particles in airborne dust tend to be coarse or non-respirable and do not pose a serious health threat to the general public. However, people with respiratory conditions, such as asthma and emphysema, may experience difficulties. Fleetguard says that is why having a Fleetguard cabin air filter is one of the easiest ways you can be sure you are looking after yourself and your passengers.

With safety paramount for the Bendix engineers who collectively have a wealth of OE expertise, Bendix says it has now introduced a range of leading edge disc rotors for European vehicles that meet stringent ECE Regulation R90. Using advanced technology in proven High Carbon Metallurgy results in improved thermal stability and conductivity that reduces the chance of warping or DVT plus precision engineering, motorists can put their foot down with confidence. ‘E’ marked ECE R90 approval specifies design, construction, performance requirements and test protocols to strict European requirements. The Bendix Euro+ Disc Rotors are said to meet the highest levels of accuracy based on OE specifications for size, diameter and hole spacing for reliability and the perfect fit. Each Euro+ disc is Swiftfit coated in a protective zinc coating with corrosion inhibitors for a great look that will not degrade over time. This coating also allows for faster fitting without pre-cleaning, saving both time and money. Bendix Euro+ high quality Disc Rotors are designed for European vehicles and are engineered for optimum performance, braking synergy and driving comfort expected in a luxury vehicle’s high-end performance. Bendix says they are also perfectly matched with the Bendix Euro+ range of performance dust free brake pads. Bendix Euro+ Disc Rotors are available from leading Bendix distributors nationwide. For more information, visit www.bendix.com.au

It states that every Fleetguard cabin air filter benefits from more than 60 years of research and development and the highest quality parts. It says that the standards of manufacturing are some of the highest in the world. Further, Fleetguard states that “you can find comfort in knowing you’re getting a premium product.” Fleetguard cabin air filters have a select range covering popular 4WDs, including Ford Ranger, Mitsubishi Pajero/Challenger, Nissan Navara and Toyota HiLux/Prado. Fleetguard says it has decided to extend its “already successful and world class cabin air filter systems in heavy duty trucks and light commercial application (LCA) and bring you the same quality and technology of cabin air filtration into your 4WD.” Fleetguard Cabin Air Filters are available to purchase across a range of suppliers across Australia. For more information, visit www.cumminsfiltration.com/ south-pacific/product-releases 24

Australian Automotive Aftermarket Magazine April 2021

NULON PRODUCTS LAUNCHES ALL NEW 7L PACK 7 litre diesel engine oils launched exclusively with Supercheap Auto Nulon Products Australia have introduced its next-generation small pack design, featuring an all-new EZY-POUR anti-glug neck design. Nulon says its new bottle design featuring its EZY-POUR neck design allows for a smoother, cleaner, and easier application. “Our all-new 7L pack design incorporates EZY-POUR anti-glug technology and a wider 50mm neck design for unrivalled pour performance,” Nulon Products Marketing Manager, Tom Murray, said. “As pack sizes have grown to meet the increasing sump sizes of many popular vehicles on Australian roads, it was critical for Nulon to develop a new larger packaging solution that not only meets the requirements of the car parc, but also helps make vehicle maintenance easier”. The sharp looking pack design also features two handles located on the top and side of the bottle for improved ergonomics and easy handling. The new 7L diesel engine oil range has been launched in the popular full synthetic 5W30 dexos2™ approved and 10W40 heavy duty diesel engine oil specifications. They are now available exclusively in Supercheap Auto stores. For more information, please visit www.nulon.com.au


PRODUCTS

VARTA BATTERIES For Start/Stop technology and European cars Start/stop technology is now commonplace in Australian workshops and it is of paramount importance that workshops are familiar with the requirements of and differences in new technologies and understand the pitfalls of fitting the wrong type of battery. European cars make up 17 percent of the total of new cars registered in Australia, with 156,000 last year alone, of which the majority have start/ stop functionality. Federal Batteries, the exclusive agent of VARTA automotive batteries in Australia since 2015, explains VARTA works closely with European car manufacturers and says its batteries are now fitted to around 80 percent of manufactured cars coming from Europe with its advanced EFB and AGM technology. The VARTA brand has a history going back 125 years, manufactured in factories around Europe and reportedly found in all the leading car brands such as BMW, Golf, Audi and Volkswagen Group. The Enhanced Flooded Battery (EFB) is an advanced battery which has increased life

cycles and an improved ability to accept charge, appropriate for use on basic start/stop. Federal Batteries says this battery has typically twice the cycle life of standard aftermarket batteries and improved ability to accept charge. The Absorbed Glass Mat (AGM) battery is fully sealed and reportedly offers typically three to six times the cycle life endurance at 50 percent Depth Of Discharge (DOD) compared to that of a standard aftermarket battery. It is said to also have maintenance of dynamic charge acceptance (DCA) currently up to three times that of standard flooded batteries. It is important the right battery is fitted as per manufacturers’ specifications. This may result in pressure being put on workshops to explain why the end-user might need to buy a more expensive battery, but Federal Batteries says failure to do so could very quickly lead to loss of functionality in the vehicle. It says standard batteries should not be fitted to any type of vehicle with start/stop functions nor should EFB be used on AGM applications. In some

cases, AGM can be substituted, but only where this is an option given by manufacturers. Testing of these batteries can be problematic – most electronic testers used test Cold Cranking Amps (power), whereas start/stop batteries need to be tested on reserve capacity and Charge acceptance (charge quicker). Federal Batteries says the general rule is that if a charger shows “bad battery” or “good battery recharge” the battery should be replaced. Federal Batteries says has more than 30 years’ experience in the Australian market covering an extensive range of Automotive, Commercial, Marine and Deep Cycle batteries. For more information, contact your nearest Federal Batteries branch on 1300 133 980.

Australian Automotive Aftermarket Magazine April 2021

27


PRODUCTS

HAYMAN REESE SMARTCODE Ensuring your vehicle’s performance, comfort and safety systems are correctly enabled every time you tow a trailer With ever-increasing technological and safety functionality being added to new vehicles, manufacturers are using this smart technology to adjust certain features when the vehicle is towing. These features can and will vary depending upon the manufacturer and model involved but include features such as ‘Blind Spot’ monitors, Adaptive Cruise Control, Lane Change warnings, Sway Mitigation (VSC/ESC) and engine and transmission mapping affecting gear shift points and power curves. Fitting a towbar, correct wiring and an electronic control unit (ECU) will not fully activate all the vehicle systems and functionality when a trailer is connected. The new Hayman Reese SmartCODE system allows the towbar installer to not only install a quality product but also ensure it is correctly recognised by the vehicle via a process called coding.

Why is individual vehicle coding important? Hayman Reese says certain modern vehicles now require a smart solution. The Coding Process ensures the computer of the vehicle and the electronics in the vehicle are communicating

correctly with the trailer module (ECU) and enable all the vehicle designed changes to be initiated when towing. The key elements to Smart CODE include: • Hardware – the towbar (physically bolted to the vehicle) • Wiring kit and trailer module (ECU) – the Hayman Reese and vehicle specific CANbus module. • Coding – the ‘process’ carried out using the Hayman Reese Smart Code tool which ensures the vehicle recognises it has a correct towbar and wiring package installed and the vehicle specific changes required for towing are activated. Hayman Reese says SmartCODE is the first “intelligent wiring solution’ that provides a complete aftermarket solution. “What makes the Smart CODE tool and fitments unique is that for certain vehicles, installing a towbar and the correct CANbus wiring solution is only the start,” Hayman Reese Sales and Marketing Director, Gregor Brown. “Ensuring the electronics of the tow bar are

integrated and coded correctly to the vehicles computer system is critical. “This means that all the ‘smart and intelligent’ functionality the vehicle has been designed with for when it tows has been activated. “Only Hayman Reese customers using the Hayman Reese SmartCODE solution can deliver this in the aftermarket.” The SmartCODE coding process is done by the SmartCODE handheld device. The device contains vehicle specific data and validated software to program or Code the vehicle to correctly recognise that the trailer module (ECU) is installed. This allows the vehicle’s embedded features to be seamlessly engaged when towing. (Note: Hayman Reese offer SmartCODE for vehicles which need the solution). For more information, visit www.haymanreese.com.au

NEW RELEASES FROM ARB A range of new products have been released by ARB recently ARB says it is constantly working on expanding the products available in its range. Following are details of just some of ARB’s recent additions.

Recovery facelift Heading off road generally means you are bound to find yourself stuck at one stage or another. The ARB Premium and Weekender Recovery Kits have been upgraded to a new modernised colour design with heavy-duty PVC, making them easier to clean. The ARB Recovery Kits keep your gear organised and ready for when you need it most. The Premium Recovery Kit is $499 (Australian East Coast Metro) and the Weekender Recovery Kit is $175 (Australian East Coast Metro).

Intensity AR40 V2 Light Bar ARB says the Intensity AR40 V2 Light Bar has been updated with the latest Hyperspot technology while utilising the optimal chassis design of the popular Intensity Light Bar. Hyperspot is a refined optic used to focus and

intensify the light output, driving the light down the road while maintaining the clarity and control of the beam to ensure the best performance and great natural visibility. The Intensity AR40 V2 Light Bar is $899 plus loom and accessories.

BP-51 for D-MAX ARB invites you to take total control of your ride with what it calls the ultimate in 4WD suspension, BP-51 shock absorbers. These useradjustable internal bypass shocks are designed and manufactured in house by ARB and have now been released for the 2021 Isuzu D-MAX.

RAM 1500 Air Locker The rear locker for the 2011+ RAM 1500 is now available. ARB Air Lockers engage instantly and at any speed, meaning you do not have to lose momentum before tackling an obstacle. The Air Locker is $1,095 (Australian East Coast Metro) and is in stock now.

D-MAX Commercial Bar Expanding the range of bull bars to suit the new Isuzu D-MAX, the Commercial Bar is now available from ARB. ARB says Commercial Bars are 28

Australian Automotive Aftermarket Magazine April 2021

frequently specified by organisations that demand strong and functional equipment but are willing to go without some of the aesthetic characteristics. The ARB Commercial Bar for D-MAX is priced from $1,745 (Australian East Coast Metro) and available now. Note: This bar is not compatible with the X-Terrain model.

Compressor Switch Bracket With each unique build comes a new idea to develop a product that can provide variety to a wider range of customers. ARB says the latest product is the Universal Switch and Air Coupling Bracket. The ARB Universal Switch and Air Coupling Bracket provides a cleaner look while allowing you to easily use your compressor and is priced at $36 (Australian East Coast Metro). It is available now. For more information, visit www.arb.com.au


PRODUCTS

PEDDERS GAINS ISO CERTIFICATION The Australian owned company offers a range of quality brake and suspension products Pedders Suspension and Brakes says it is very proud to announce that it has recently been awarded ISO9001 Quality Assurance Certification. The Australian family-owned company has been operating since 1950 and boasts a 120 plus franchise and dealer store network which prides itself on offering “No Bull” aftermarket parts and tailored vehicle solutions in Shock Absorbers, Suspension, Brakes, Steering, Wheel Alignment and Towbars.

and outcomes for the benefit of our customers,” Pedders Managing Director, Scott Pedder, said. “At Pedders we are constantly looking at ways to improve the quality of our products and services and consistently meet our customers’ expectations. ISO certification recognises this and provides our customers with quality assurance.” The ISO certification process requires an in-depth systematic audit of all the processes and systems within an organisation.

Pedders explains it has been independently assessed and accredited as successfully meeting the requirements of the International Standard for Quality Management Systems – ISO9001.

It was an intense and challenging process and Scott thanks the team, lead by Chief Product Officer Rob Davis, for undertaking the mammoth task.

This standard is based on a number of quality management principles including a strong customer focus, driven and focused leadership, a process approach and evidence-based decision making, and striving for continual improvement.

“Congratulations to all that have been involved here but a very special congratulations and enormous thank you to Rob Davis for driving this project,” Scott said.

“ISO9001 certification provides the framework for Pedders to constantly improve our processes

“This is a landmark day for Pedders and one that will continue to reap rewards for the company, our staff and our customers well into the future.”

Pedders says the ISO Certification is a testament to its ongoing pursuit of both quality and innovation. “At Pedders, quality is fundamental to our products, services, and outcomes for our customers. We seek excellence in everything we do,” Scott said. “Likewise, innovation encourages us to strive for continual improvement in the way we do things and pursue new ideas and initiatives to constantly enhance our outcome. “The Pedders Quality Management System certified by ISO 9001 will continue to guide our strategy and operations at every level to continually meet and exceed our customers’ expectations.” For more information, visit www.pedders.com.au

Australian Automotive Aftermarket Magazine April 2021

31


PRODUCTS

PEAK LUBRICANTS AND BURSON AUTO PARTS These two businesses have been succeeding together for more than 25 years Burson Auto Parts’ lubricant product quality and reliability came to trade customer prominence in mid-1994, when it began an association with fellow Australian lubricant product manufacturer, Peak Lubricants. Peak Lubricants Founder, Ron Shugg, established his Victorian based lubricant company in 1982 after having successfully operated a number of Esso service stations equipped with automotive workshops. The enterprising automotive businessman then expanded his operations to supply lubricants and other automotive products to local workshops and parts stores. It was at this time that Peak Lubricants embarked on a successful lubricant product manufacturing and marketing alliance with the then relatively small and solely Victorian based, Burson Auto Parts business of just 24 stores.  “As Burson Auto Parts had developed an extremely loyal trade customer base, they needed their own lubricant products that needed to be high quality and able to stand out on their own against the much bigger and better-known brands,” Ron said. “The very first Burson Oil lubricant products that we manufactured were the Burson Four Litre Super 25w50 blend and the Five Litre Burson Automatic Transmission oil.  “From this humble beginning, we have worked together across more than 25 years to ensure that Burson Auto Parts remains highly competitive in

Australia’s incredibly diverse vehicle lubricant market with more than 300 SKUs now available in the Burson Oil product range to meet the exacting requirements of Australia’s automotive repairers and service centres.” As a smaller and completely independent operation compared to the major oil companies, Peak Lubricants has also been able to react to market requirements quickly, ensuring the timing and packaging of Burson Oil products always met the requirements of Australia’s automotive repairers. Regular product upgrades to meet and exceed ever changing OEM engine performance and fuel economy specifications have also been an important part of Burson Auto Parts’ lubricant product alliance with Peak Lubricants.    Along with lubricant product manufacturing, testing and development, Peak Lubricants supports Burson Auto Parts through detailed product training for store staff provided by a team of nationally located specialists. The company also provides support to Burson Auto Parts stores and their trade customers for any lubricant product based technical questions, handling numerous technical enquiries daily; and also manages Burson Auto Parts’ engine, transmission, and industrial lubricant portfolio.

with Ron and his team at Peak Lubricants has and continues to be an association of two great Australian companies with shared values in relation to product quality, value for money and customer support,” Burson Trade Executive General Manager, Craig Magill, said.

Burson Auto Parts is celebrating its 50th anniversary in 2021.

“Over the past quarter century and moreover across the past decade, our companies have grown significantly together, and this loyal relationship continues to bring new developments into the market, such as our new Seven Litre oil packaging along with the new latest specification lubricant products being added to our Burson Oil range.”

“Our highly successful long-term association

For more from Burson Auto Parts, visit www.burson.com.au

CTEK PRO15S: TACKLING BATTERY TROUBLES No matter how big or small the job In the modern workshop, it is important to remember that no matter how big or small the job in front of you, it is vital that battery support isn’t forgotten. After all, the battery is the heart of any car, and as part of diagnostic servicing keeping it fully supported is always the best practice solution. With vehicle technology evolving, the battery continues to be put to the test. From keyless entry to the alarm system and even the digital clock, each of these uses the battery to perform. CTEK says it is the leader in battery charging technology and explains it has run extensive tests on vehicle battery usage. When testing an average BMW X5 SUV, for example, CTEK says its research data shows that central locking uses 27.1 Amps (peak), while 32

Australian Automotive Aftermarket Magazine April 2021

power windows use 40.38 Amps (peak), the electric parking brake uses 30.6 Amps (peak), and lights use 27.68 Amps (peak). Even having the vehicle door open and the ignition off uses 10.5 Amps, and with the ignition on this goes up to 32.8 Amps. So, no matter how big or small the job, simply charging and conditioning batteries during a service will ensure that customers are protected against flat batteries and other battery related breakdowns. CTEK says it has a fast, safe and effective solution that will enable workshops to charge batteries without removing the battery from the vehicle or interfering with vehicle servicing procedures. It says the CTEK PRO15S is an innovative, versatile and highly efficient battery charger and

power supply unit, designed around the needs of the automotive professional. Combining power and advanced technology with safety, portability and flexibility to work with any 12V vehicle battery, including lithium (12V LiFePO4), CTEK says it is the perfect solution to professional battery charging, in the workshop or the showroom. The CTEK PRO15S is available in Australia via Bainbridge and the Ashdown-Ingram network. For more information, visit www.baintech.com.au or www.ashdown-ingram.com.au


PRODUCTS

NEW FROM GARRETT Introducing the 2014+ 2.8L Holden Colorado PowerMax Direct Fit Turbocharger Garrett explains that PowerMax direct fit performance turbocharger kits are engineered for increased engine performance while maintaining OEM direct fitment. With professional ECU calibration and tuning, the optimised compressor aero will increase flow and outperform the stock turbocharger. Garrett says its PowerMax turbocharger upgrade for the Duramax 2.8L engine platform is engineered to increase engine performance while maintaining OEM installation specifications. This direct drop-in stage one upgrade reportedly provides up to 20 percent more flow than OEM.

Garrett explains that this creates a higher manifold air density which results in more power up to 160kW/215 BHP*. Variable turbine geometry is engineered to factory OEM specs and is controlled by the included module. Garrett states that improvements in efficiency and flow can be attributed to the lightweight forged fully machined compressor wheel with advanced aero design. It explains this turbocharger is outline interchangeable with the OE hardware, to ensure a “perfect fit every time.” The maximum allowable turbocharger speed for this PowerMax turbocharger is 213krpm. The use of this product above 213krpm is at the owner’s risk and can result in damage and premature failure. Garrett explains that to protect the turbocharger from overspeed when operating, a speed sensor port is machined into the compressor housing for the fitment of speed sensor part numbers 7813280001 (Street, includes sensor and gauge), and

781328-0002 (Pro, includes speed sensor). It says this will allow the tuner to tune the vehicle correctly for a more robust torque and horsepower settings. Speed sensors kits sold separately. Garrett’s highly engineered portfolio is rooted in more than 60-years of pioneering turbocharging systems. It states its innovations enable its customers to set new benchmarks in vehicle performance while addressing evolving fuel efficiency and exhaust emissions regulations. For more information, visit www.garrettmmotion.com *Performance results of this product are highly dependent upon your vehicle’s modifications and tuning/calibration. The target power representedabove has been calculated based strictly on choke flow of the compressor map (total turbo capability), which represents the potential flywheel power.

Australian Automotive Aftermarket Magazine April 2021

35


PRODUCTS

MODULAR COOLANT HOSES From Gates Australia Today’s car and trucks are more complicated than ever and continue to evolve. Nonetheless, all types of vehicles have a cooling system and these systems no longer just keep the engine/motors cool; they also cool and warm various components under the hood, as well as other areas of the vehicle. In order to convey coolant to these components, the “radiator hoses,” as they were once called, have become much more complicated and even contain assorted elements built into the hose to perform a wide variety of tasks. These hose assemblies are called “modular” coolant hoses, because they employ a variety of modules in their construction. A modular hose is defined as a coolant hose assembly, with one or more modules (which are built into the hose) and has coolant flowing through the modules(s). These modules can be a branching tee in the hose, quick-connect, valve, drain, air-bleeder or sensors. You will primarily see modular hoses on

36

Australian Automotive Aftermarket Magazine April 2021

European vehicles, but the Asian makes are quickly following suit. Why you ask? A modular hose simplifies the plumbing of the vehicle at assembly. One hose assembly will connect to multiple components. These modules within the hoses are critical to the proper operation of the cooling system. For example, some hoses include flow-restrictors within the hose. These restrictors reduce the flow and pressure within the hose to certain components such as the heater core; and are required to maintain core integrity. Last year, Gates says it received a call from a consumer regarding the repeated failure of a heater core in a limousine.

did not. Without the restrictor, system pressure was simply too high for the core. When replaced with a Gates modular hose, Gates reports that the issue went away.

It seems the limo had a leaking modular hose and a workshop replaced it with a new, (standard) hose. Soon after, the heater core started leaking. The heater core was replaced, and after just a few months, it started leaking again.

With 278 part numbers, Gates says it has the largest range in the aftermarket, and with coverage of over 3.3 million vehicles in operation in Australia and New Zealand, it says it has all the popular makes and models covered.

Once the consumer finished explaining the situation, they were asked by Gates if the replacement hose included a flow-restrictor; it

For more information on the Gates modular hose range, go to www.gatesaustralia.com.au/modular-hose

Gates explains that Modular hoses are not a dealer only item, stating that you can find the same Gates aftermarket hose from a distributor/ reseller for significantly less; saving your customer substantially and making it more profitable for you.


PRODUCTS

FUCHS CONTINUES TO EVOLVE ITS PORTFOLIO

The TITAN range now includes the following new pack sizes:

In an ever-evolving car parc in Australia, sump sizes are changing With many models now requiring more than 5L to complete a service, FUCHS Lubricants has introduced a number of new pack sizes to a selection of its TITAN vehicle lubricants to suit these needs. Utilising the very best in global lubricant technology, FUCHS says its new FUCHS TITAN 7L and 10L ranges deliver a flexible and reliable solution to the market. The jewel in the crown is the “game-changing” TITAN GT1 FLEX 23 SAE 5W-30. Suitable for a combined range of over three million cars in the Australian and New Zealand car parc, TITAN GT1 FLEX 23 SAE 5W-30 combines both ACEA C2 and C3 into a single product, making it broadly applicable for both diesel and petrol vehicles, including a wide range from Toyota and Holden.

It also boasts a comprehensive list of OEM approvals from world class car manufacturers including Mercedes Benz and BMW. Building on this flexibility, the FUCHS TITAN range also includes the impressive TITAN GT1 FLEX 34 SAE 5W-30. Servicing vehicles requiring either ACEA C3 and/or C4, FUCHS says TITAN GT1 FLEX 34 SAE 5W-30 is the perfect solution for workshops that specialise in servicing vehicles from a number of Asian and European manufacturers including Nissan, Infiniti and Renault. With a local history spanning over 100 years, FUCHS says it is proud to be a part of, and support, the Australian vehicle aftermarket industry. Committed to is value proposition of ‘Australian Made with German Technology that pays back’, FUCHS says it has invested in two local world class plants and laboratories and is the only lubricants manufacturer to produce lubricants, coolants, greases, and additives locally. For more information, contact 1800 1800 13 or visit www.fuchs.com.au

TITAN GT1 FLEX 23 SAE 5W-30 – 7L 3 10L 3 Broad application for diesel (with DPF) and petrol engines across many manufacturers TITAN GT1 FLEX 34 SAE 5W-30 – 7L 3 Designed particularly for Nissan / Renault engines with exhaust after treatment TITAN GT1 PRO C-3 SAE 5W-30 – 7L 3 10L 3 Designed particularly for VW / Audi engines including petrol and diesel TITAN GT1 SAE 5W-40 – 7L 3 Suitable for GM/Holden diesel vehicles requiring a SAE 5W-40 specification oil TITAN SuperSyn D1 SAE 5W-30 – 7L 3 Designed to provide broad dexos 1 approval for all GM petrol vehicles TITAN SuperSyn F Eco-DT SAE 5W-30 – 7L 3 10L 3 An essential engine oil for use in Ford DuraTorq-Diesel engines TITAN SuperSyn F Eco-B SAE 5W-20 – 7L 3 Extreme fuel-economy engine oil especially developed for Ford Ecoboost engines TITAN SuperSyn F Eco-FE SAE 0W-30 – 10L 3 Especially developed for modern Ford diesel engines TITAN SuperSyn Longlife SAE 5W-40 – 7L 3 10L 3 A high performance product for use in a broad spectrum of European vehicles

Australian Automotive Aftermarket Magazine April 2021

39


PRODUCTS

PROTEX ULTRA 4WD Brakes built for anything Protex says its Ultra 4WD range offers the ultimate in braking versatility as an upgraded braking solution for those drivers that want to be equipped for any situation. Designed to withstand the toughest driving conditions, Protex Ultra 4WD is made for enhanced durability with a raft of features, including: • Anti-Corrosion Protection: Ultracoat Z360 is Protex’s exclusive anti-corrosion coating for faster fitting and longer life. • Eco-Friendly: Protex says it is committed to minimising environmental impact, from the production methods deployed through to the materials it uses. • High Carbon Rotors: six directional slots and unique pillar design for optimised heat dissipation. • Ceramic friction formulation on the pads: delivering ultra-quiet, stable stopping power.

Putting the spotlight on its Ultra 4WD range, Protex has recently launched a new advertising campaign, “Built for Anything.” The campaign showcases the versatility of the Ultra 4WD brake range and will be featured across radio and digital channels nationally. Protex says: “when considering their options to upgrade their brakes, consumers should go with the solution that is built for anything, Protex Ultra 4WD.” As it states in their latest campaign, it says, “whether you’re driving down the road, towing a heavy load, or exploring off-road in the outback remote, Protex 4WD are the brakes built for anything.” For more information, visit www.protexparts.com.au/ promotions 40

Australian Automotive Aftermarket Magazine April 2021

THE NEXT GENERATION OF ENGINE OILS The most advanced engine oils on the market are now derived from natural gas, says Shell Shell explains that these oils offer high performance with virtually none of the impurities found in crude oil, making them perfect for those competing at the highest level in motorsport and the everyday driver. One of the most recent innovations in motor oil comes in the form of synthetic motor oil made from natural gas. These oils are made with PurePlus technology and the Pearl gas-to-liquid (GTL) plant in Qatar is the world’s second largest source of them. Shell explains that the Pearl GTL plant is a partnership between Shell and Qatar Petroleum where they have dedicated a substantial amount of time to perfecting the GTL process. This breakthrough process converts natural gas into a crystal-clear base oil with virtually none of the impurities found in crude oil. Shell explains that base oils made from crude oil have performance limitations; they contain impurities and weaker molecular bonds that can limit performance. Shell says that its Shell Helix Ultra product, for example, is a GTL engine oil that uses ‘PurePlus Technology’, which when compared to traditional group II and group III base oils, provides enhanced viscosity, friction reduction and longlasting engine performance. Shell has long used the motorsport arena as a test bed for its engine oils. The company’s rich history in this space started with Ferrari in 1929 and has since spanned a wide variety of global competition; from F1, to MotoGP, the World Rally Championship, Supercars and Formula E. Collaboration between scientists and motorsport engineers in the competitive environments of motor racing are the perfect recipe for producing revolutionary engine, transmission, and gear oils. The learnings can then be taken from the track and applied to the development of motor oils for the everyday motorist. For instance, a Formula One power unit can exceed temperatures of 1000oC and demands on the engine are huge. The race lubricant used by Scuderia Ferrari is vital to the cleaning, protecting, lubricating, and cooling of the engine, while delivering improved performance and efficiency. The role of the engine oil developed specifically for Scuderia Ferrari is therefore identical to the role of lubricants in any car on the road, says Shell. Shell says that engine oils made with PurePlus technology have stronger molecular bonds1 when compared to base oils derived from crude oil, which makes them more resistant to extreme temperatures in the engine. The technology also

reportedly offers superior cleansing and protection for today’s engines – protection that exceeds industry standards, keeping critical engine components cleaner. It is not just the testimony of Scuderia Ferrari that supports the case for this technology, says Shell, with Hyundai Motorsport also leveraging the technology to support it in the World Rally Championship (WRC). WRC offers a unique challenge for these oils with competition events taking place in an array of conditions; from snow and ice, to gravel and asphalt with temperatures ranging from -30°C to +40°C. These different environments mean that the car and engine reliability are put to the test and safeguarding against power loss is magnified. Oils made from natural gas also have qualities that help the everyday motorist as their lower viscosity at cold temperatures supports quicker engine warm up from cold starts. Shell says that with the long-lasting performance of your engine that comes with an oil like Shell Helix Ultra, your car will run and feel like new every time you use it. Shell Helix Ultra can be used for gasoline, diesel, and gas engines, and it is also suitable for biodiesel and gasoline/ethanol fueled cars. Further to the above, Shell Helix Ultra is now carbon neutral2 across Europe, Asia-Pacific, and the Middle East. Shell says this provides mechanics and consumers with a more sustainable choice of motor oil without compromising the high performance and engine protection that has made Shell Helix Ultra renowned around the world. Shell says it has been advocating for and developing PurePlus technology for some time now, not just because of its applications at the top end of motorsport, but because it is made available to motorists around the world to ensure they can reap the rewards of improved reliability and engine performance. For more information, visit www.shell.com.au/helix 1 Based on paraffinic hydrocarbon content and significantly higher level of iso-paraffins compared to typical Group II and III base oils. 2 The CO2e lifecycle emissions of this product have been offset with verified Nature-Based Carbon Credits. CO2e (CO2 equivalent) refers to CO2, CH4, N2O.


PRODUCTS

COOLDRIVE GROWS BRAKING PORTFOLIO Textar Commercial Brakes has joined the CoolDrive Auto Parts range CoolDrive Auto Parts has moved into the Commercial Braking arena with the addition of the Textar brake technology range. CoolDrive Auto Parts says Textar has been a worldwide leader in vehicle brake friction supplies for over 100 years, with over 70 percent of all commercial vehicles in Europe coming equipped with Textar brake lining as standard. The brand is said to be a leading supplier to both the OE sector and the replacement aftermarket for commercial applications, with the company manufacturing a total of 1.2 million friction products a day.  The Textar range available via CoolDrive features more than 135 different brake pad lines, more than 430 brake linings, and over 100 different brake disc types. Textar’s commercial vehicle range covers popular applications for truck manufacturers such as Iveco, MAN, Mercedes-Benz, Volvo, DAF, Renault, Scania and more, as well as components compatible with leading axle and system suppliers such as Meritor, Rockwell, BPW and Knorr-Bremse. 

42

Australian Automotive Aftermarket Magazine April 2021

Textar’s latest disc brake pads are said to combine safety and sustainability, featuring an ultrastrong construction combined in a lightweight design, contributing to lower fuel consumption and subsequently fewer emissions. This lightweight design philosophy sees pads produced geometrically identical as standard units, ensuring ease of direct replacement. Environmental consideration is also front of mind for the manufacturing processes, which sees 8,000 tonnes of abrasion material by-products recycled annually.  Textar’s development timeline for a new friction product can take up to three years, including up to 300,000km of on-road testing, 2,000 hours of dynamometer testing, computerised simulations of braking performance and wear patterns, rigorous homologation testing in reallife conditions, as well as extensive NVH (Noise, Vibration, Harshness) and comfort engineering. This development and testing program yields 11 terabytes of data for the company each year. 

Multiple techniques are utilised to bond the friction material to the backing plate, including steel or cast plates with brass pins, cast plates with cast-on pins, steel plates with weld mesh, or lightweight plates with pins, with the different processes ensuring the permanent securing of the friction material, even under the most extreme thermal loads. When it comes to the friction material itself, Textar has developed 334 different formulations, created from 43 raw materials, for a “massive” array of applications. Outside of the commercial vehicle market, CoolDrive Auto Parts says the brand is at the forefront of new technologies, with the development of cutting edge products for electric and hybrid vehicles.  For more information, visit www.ishop.cooldrive.com.au or contact your local CoolDrive Auto Parts store.


PRODUCTS

BILSTEIN B6 Bilstein says its B6 is the ideal shock absorber for caravanning Camping holidays are more popular than ever before, with Bilstein stating that this is shown by the increased figures for caravan registration. The target group of buyers is usually very concerned about safety and are willing to invest in useful extras. However, Bilstein says many of them do not have the subject of shock absorbers in mind.

and leverage forces that occur on the trailer coupling, the standard shock absorbers are quickly at their limit in dangerous situations, as they have not been optimised for this load,” Head of Bilstein Academy, Rainer Popiol, said. “In most cases, the damping force is simply no longer sufficient to ensure safe, comfortable and agile driving behaviour.”

As such, it says workshops would be well advised to actively inform their customers about sensible solutions in this area, such as the Bilstein B6.

Bilstein says workshops that sell trailer hitches or find them on customer vehicles should therefore also offer the Bilstein B6.

With this registration-free gas pressure shock absorber, the suspension manufacturer says it offers a technically convincing solution that provides a significant increase in damping force in everyday use compared to the standard part.

It says that even if the practical hitch has already been fitted at the factory, the standard suspension does not necessarily offer enough reserves.

For customers and their families, Bilstein says this means a significant increase in driving safety and comfort and by providing advice in this regard, workshops can increase customer satisfaction and generate new sales at the same time. “Due to the high drawbar loads, tractive forces

Here, too, Bilstein says the Bilstein B6 brings about a significant improvement in almost 100 percent of cases. “If a shock absorber replacement is due (soon) anyway, there are hardly any additional costs for the customer – not even for installation. Installation always follows the motto ‘plug and play,’ keeping the costs low,” Rainer said.

“The B6 performance shock absorbers in standard length also pay off when towing other trailers or in combination with bicycle racks or heavy roof loads that shift the vehicle’s centre of gravity upwards. “This can cause the car to sway dangerously or react far too sluggishly, especially when swerving quickly or negotiating bends. “The Bilstein B6 puts a stop to these and similar problems right from the start. This means that drivers are protected from unpleasant surprises even with caravans and reach their destination safely.” For more information, visit www.bilstein.com

Australian Automotive Aftermarket Magazine April 2021

43


PRODUCTS

TURBO MASTER AUSTRALIA COMES TO COOLDRIVE The TMA range offers a premium quality direct replacement option CoolDrive Auto Parts has boosted its offering by introducing Turbo Master Australia’s (TMA) range of turbochargers to its already extensive range of aftermarket replacement parts. With over 25 years of experience in the industry, the Australian owned and operated

TMA Turbochargers are available for passenger vehicles, 4WDs, trucks and machinery, with CoolDrive initially stocking around 20 common application part numbers, which will continue to grow in time. CoolDrive says the TMA range offers a premium quality direct replacement option at a fraction of the replacement cost of an original unit. Via extensive in-house and field vehicle testing, CoolDrive says performance and durability levels have been certified to meet or exceed genuine OEM specifications. Significantly, almost all TMA turbochargers are upgraded to include a billet compressor wheel, ensuring improved performance and reliability over traditionally produced internal components, says CoolDrive. CoolDrive explains that TMA turbochargers are manufactured with only high quality, new components.

44

Australian Automotive Aftermarket Magazine April 2021

Further, it says they are professionally constructed, balanced and flow checked via the latest precision testing equipment, to ensure perfect operation straight from the box. Depending on the application, wastegates and/or electronic control actuators are included, along with all gaskets, as per the original item. All TMA turbochargers come complete with a 12month, 20,000km Australia-wide warranty. For more information, visit www.ishop.cooldrive.com.au


PRODUCTS

SHINING THE WAY Lightforce has launched its new HTX2 driving lights High quality aftermarket driving lights are essential to safely explore Australia off-road and to travel our long and winding roads.

more rugged and reliable than ever, giving you control on and off the road.

The team at Lightforce says it is committed to developing and manufacturing the world’s best driving light right here in Australia.

Thanks to a new one-piece aluminium housing, Lightforce explains that HTX2 is fully sealed and is not just dustproof and ‘water resistant,’ but fully waterproof up to depths of one metre.

Its evolved hybrid driving light, the HTX2, is said to bring a new meaning to the term, high performance.

With full IP68 and IP69K certification, HTX2 has been tested over 110,000 hours against dust, temperature, and water.

Lightforce says the unique combination of a powerful, long-distance HID and the equivalent of a 20-inch LED lightbar in one unit provides unparalleled power and light spread, and states “it’s two driving lights in one.”

Lightforce says it has also dramatically improved its hybrid driving light’s efficiency and reduced its power draw; stating that HTX2’s energy-saving HID bulb, advanced heatsink and domeless LEDs mean superior thermal capacity and management.

New and improved design

Ready for high performance

Lightforce’s engineers, designers, product evaluators and quality assurance professionals have reportedly made dozens of enhancements to the DNA of its original HTX to enhance its famous hybrid driving lights in almost every way. Lightforce says that as a result, they are now

Weighing in at only 2.3 kg, Lightforce says HTX2 packs a lot into a featherweight package. It says its slimmer profile is easier to mount in small spaces and less likely to interfere with crash avoidance systems. It is also said to be simple to install and you can fully secure HTX2 with a nyloc nut and bolt to most bullbars.

Both the HID and LEDs on HTX2 are calibrated for neutral white 5,000K colour temperature and a colour rendering index of 70 for maximum clarity. The Lightforce team say that its focus is on producing driving lights that reduce glare and allow you to better distinguish different objects ahead – with less eye fatigue and strain. Lightforce has also made HTX2 compatible with more accessories, including its modular filter system and using a spot or combo filter, you can change the light pattern to suit your environment. For more information, visit www.lightforce.com.au

Australian Automotive Aftermarket Magazine April 2021

47


PRODUCTS

KONI SUSPENSION PRODUCTS Distributed in Australia by Toperformance Koni products are not only found in many segments of the automotive industry – from cars to 4WDs, racing, truck and bus – but also in other industries such as rail, military and even construction.

It explains that having been developed through years of off-road testing in the Australian outback and the deserts of Africa, the Koni 90 series Raid “offers fastidious drivers ‘no compromise’ peace of mind.”

Koni says these diverse applications have given it the knowledge and experience to create some of the most durable and long-lasting dampers ever produced.

The 90 series is also a standout for heavy vehicles, with Koni stating that in the transport industry, 90 series dampers on trucks have seen service intervals over 1,000,000 kilometres.

Of these dampers, it says the Koni 90 series is a standout.

Many Koni dampers have an adjustable rebound feature and replacement rubbers are available, further increasing the longevity of the damper.

The 90 series is listed in the Koni 4WD range as the ‘Raid’ and Koni says it has become the “go to” damper for the serious off-roader. A 2.5 mm thick, 70mm diameter twin tube body with a large 42mm piston and high oil capacity ensures that not only the piston cylinder is protected from damage, but the damper also dissipates heat effectively. Coupled with Koni’s unique valving design, Koni says the Raid offers the best possible ride, no matter the conditions.

48

Australian Automotive Aftermarket Magazine April 2021

When considering the costs of downtime and replacement, Koni says the 90 series damper really is the best value per kilometre damper and states that transport industry leaders such as Kenworth, Meritor, Krueger, Dana and Hendrickson choose Koni as original equipment. For those driving a classic, Koni also has a great range of dampers. For classic vehicles, Koni says it selects the most appropriate damper technology and develops

every shock absorber specifically for each application to bring out the best possible ride and handling. Koni ‘Reds’ (the off-car adjustable Special/ Classic) and ‘Yellows’ (the externally adjustable Sport) reportedly continue to be the industry standard for older performance cars. In many cases, Koni says it can offer both Special (Classic) and Sport options for early Holdens and Fords as well as Valiants and many overseas models. Toperformance Products is the Australian distributor for Koni Suspension products. For more information, visit www.toperformance.com.au


PRODUCTS

MANN-FILTER FRECIOUSPLUS For greater health and traffic safety After the warm season with its high pollen levels, now is the time to change the cabin air filter. However, this is something car drivers often overlook when preparing their vehicle for the cold season. “Replacing the cabin air filter for the cold season is very important, because it filters harmful particles and viruses from the outside air taken into the vehicle,” MANN-FILTER Cabin Air Filter Product Manager, Jens Weine, said. “Particularly in fall and winter the cabin air filter needs to deliver peak performance for a clear view and good air quality in the vehicle. “After all, hundreds of thousands of litres of air per hour flow into the vehicle cabin through the filter, air conditioning system or heating system and fan. “As well as switching over tyres and buying antifreeze, drivers should also make sure to change the cabin air filter.”

The current situation with COVID-19 and the fact that airborne transmission is one of the main ways the coronavirus spreads once more highlight the importance of clean ambient air.

MANN-FILTER FreciousPlus MANN-FILTER says its FreciousPlus cabin air filter improves air quality thanks to its different layers.

MANN-FILTER explains it supplies the FreciousPlus in customary OEM quality and for many vehicles, the filter upgrade is an easy one.

In addition to coarse particles like dust and tyre dust, it also filters viruses and deleterious particulate matter.

When changing the filter, the mechanic inserts the FreciousPlus instead of the old cabin air filter, with no additional effort required.

MANN-FILTER says it virtually completely adsorbs unpleasant odors and harmful gases like nitrogen oxide and ozone from the airflow.

Like wearing a face covering, a cabin air filter does not count as “personal protective equipment.” It provides cleaner air in the vehicle cabin and thus should be regarded as an additional protective measure. To operate at full efficiency, a cabin air filter should be changed in accordance with the service schedule.

It also states an innovative biofunctional special coating has both an anti-allergen and antimicrobial effect and verifiably reduces the growth of microorganisms like mould or bacteria on the filter.

For more information, visit www.frecious-plus.com

HOW TO AVOID CLUTCH INSTALLATION ISSUES Exedy experts explain how to avoid the ‘top three’ problems encountered with clutch installations The most important part of any clutch system repair begins with the initial diagnosis. The primary cause of complaint must be identified correctly, along with any secondary or related concerns, before replacing or repairing any components. For example, a clutch might be slipping because it is old and excessively worn, but this phenomenon may also occur for many other reasons (such as grease or oil contamination, release mechanism problems, driver error/abuse, or an incorrect flywheel profile). If the initial diagnosis is not correct, then, despite repair work having been carried out, the vehicle will still be in a state of disrepair. The inevitable consequence of which is usually the premature failure of the replacement clutch. Exedy Australia says it always recommends following vehicle manufacturers’ individual clutch installation instructions, unless the kit selected requires a different procedure, in which

case any special instructions required will be provided within the kit. As with most things in life, prevention is better than cure, so Exedy Australia explains below the top three installation errors it encounters, along with what it says are sure-fire ways to avoid them.

Incorrect or excess grease applied during installation This is a very easy mistake to make, which can result in contamination of the friction surfaces, leading to the clutch slipping and/or juddering. You should apply a small amount of suitable high melting point grease to the input shaft, the splined hub, the fork (where it contacts with the release bearing) and the fork pivot surface. Slide the friction disc onto the input shaft then wipe off any excess grease before completing installation. Exedy Australia explains that it includes a tube of high melting point grease with every clutch kit purchased.

Misalignment of the engine and transmission This can occur for various reasons, including hanging the gearbox during installation; forcing the gearbox input shaft during installation; a worn or missing pilot bush (spigot bearing); warping of an alloy gearbox bellhousing; damaged or missing gearbox dowel pins; interference between the gearbox and engine mating surfaces caused by dirt or grease accumulation, metal filings, or even by trapped wiring. To avoid this, it is important to degrease and inspect the gearbox 54

Australian Automotive Aftermarket Magazine April 2021

bellhousing thoroughly, ensure a transmission jack is used correctly, and use the appropriate clutch alignment tool during installation.

Release bearing installation and release mechanism faults Thoroughly inspect the gearbox bearing guide tube, the fork or lever and the cable or hydraulics system for any wear or visible faults. Always follow vehicle manufacturers’ recommendations when adjusting or replacing the bearing, the cable or any hydraulics components. Check for any clutch travel adjustment required upon clutch replacement. Exedy Australia says if you should encounter any problems or are unsure about any of the above, you should seek advice before proceeding further. It states that most vehicle manufacturers will have a technical hotline you can contact for help, or you can contact your local Exedy office for assistance. For more information, visit www.exedy.com.au


PRODUCTS

ADRAD’S PRODUCT RANGE EXPANDS Gas Struts have been added to the Adrad portfolio The Adrad name has been associated with quality radiators for more than 35 years, and the company has thousands of radiator products available. So, it might be a surprise to learn that the majority of part numbers in Adrad’s range aren’t radiators at all. Adrad’s parts range has grown to include: • • • • • • • • • • • •

Intercoolers; Air conditioning; Oil coolers; EGR coolers; Belts; Sensors and switches; Filters; Ignition; Wipers; Thermostats and housings; Hoses and clamps; and Tools and workshop consumables.

Now another new product category has just joined the collection: gas struts.

At launch, the initial range of Adrad gas struts covers more than 1,400 vehicle applications and includes bonnet, hatch, and tonneau fitments for popular vehicles. Adrad says these quality struts are built to meet or exceed OE specifications and feature Teflon seals for smooth operation and long service life. “Twice as good and half the price” might sound like a bold promise, but that’s how Adrad has described its gas strut range. Packed in matched pairs (left and right), Adrad says its gas struts are anticipated to sell for around the same price you would expect to pay for a single strut elsewhere. Adrad says it is so confident that these parts will deliver on performance and reliability, that it is backing them with a two-year, nationwide warranty. Trade account customers shopping online at Natrad Trade Online can quickly find the correct parts for a particular vehicle via the handy “REGO

search” function that identifies appropriate parts based on the number plate entered. Adrad gas struts are available across Australia. For details of your nearest stockist, please contact Adrad on 1800 882 043 or enquire at customerservice@adrad.com.au

Australian Automotive Aftermarket Magazine April 2021

57


PRODUCTS

AUSTRALIAN BUILT TRANSMISSION COOLERS Designed for Australian conditions Wholesale Automatic Transmissions says it specialises in manufacturing a large range of auxiliary automatic transmission cooler kits, in particular for ‘tradie ute’ and 4X4 style vehicles. It says very few vehicle manufacturers can ever get it exactly right when designing their transmission cooling systems. Wholesale Automatic Transmissions says this is because manufacturers concentrate on building a vehicle for the widest possible worldwide market. However, here in Australia we have vast distances, extreme climates and a need to upgrade the vehicles for both towing and heading off-road. If you are thinking about cooler upgrades, Wholesale Automatic Transmissions asks you to consider these points: • The number one killer of automatic transmissions is heat. Using a proper transmission oil cooler increases the life and performance of your transmission and protects the longevity of your transmission oil.

• Many vehicles do not come with an adequate cooling system, especially if you are planning on any engine upgrades, towing or venturing offroad. Wholesale Automatic Transmissions says its coolers are a premium Australian made product that will improve the transmission cooling significantly, with years of experience and research going into the design of its range of coolers. A wide range of coolers are available, and each is built for a specific vehicle, including the Ford Ranger/Everest, BT50, Colorado/Colorado-7/ Trailblazer, D-Max/MU-X, Triton, Hilux/Fortuner, 200 Series, FJ Cruiser, Prado, Nissan Y62, Amarok and the current model D-Max/BT50. Wholesale Automatic Transmissions says it uses a proven heavy duty one-piece mounting system that is both zinc plated and Mannex coated for maximum corrosion resistance. It cautions you against being “caught out with flimsy mounting brackets, stainless steel, or even worse, multi-piece brackets,” stating, “we cannot

emphasise enough the importance of using a one-piece mount, especially on corrugated roads, where the mount must absorb all the vibrations and shock.” Wholesale Automatic Transmission says it stands behind every product it sells with “excellent technical support” and explains that each kit comes with full colour step-by-step DIY installation instructions which include every nut, bolt, hose, clamp and so on that you need to fit the cooler. For more information, call 03 9762 8004 or visit www.automatictransmission.com.au Trade and dealer enquiries are welcome.

PRODUCT RECALL Trojan Australia Electric Park Leg Part #307007 Trojan Australia has issued a Product Safety recall for the return of an Electric Park Leg which contains low levels of asbestos in an internal gasket. The Electric Park Leg is used to support heavy duty trailers in a limited number of specialised applications such as fifth-wheel recreational vehicles, large horse floats with accommodation and similar low-volume situations. A gasket located underneath the electrical motor housing, inside the unit, has been found to contain low levels of asbestos. The gasket is only exposed if the unit is dismantled. The risk of any fibres being distributed is considered to be extremely low. As part of the recall process Trojan has attempted to contact all known purchasers of the product directly and is now releasing information on a broader basis to help ensure anyone who could not be contacted directly is aware of the issue. Australian and New Zealand purchasers of these units who have not been contacted by Trojan are asked to contact Trojan Technical Services Manager, Darren Malone, on +61 3 9701 9541. 58

Australian Automotive Aftermarket Magazine April 2021


PRODUCTS

NARVA DEBUTS MK2 DRIVING LIGHTS The new lights are a ‘brighter and bolder’ evolution of its Ultima LED driving lights Narva gave visitors to the recent Brisbane 4x4 Show an early look at its highly anticipated and soon to be released Ultima LED MK2 driving lights. On the cusp of an official release, Narva had its new driving lights installed on multiple vehicles around the show and featured them as the centrepiece of its terrain-themed exhibit at the show. Narva says the new lights are a ‘brighter and bolder’ evolution of its popular 180mm and 215mm Ultima LED driving lights, hence the MK2 name. Both sizes of MK2 reportedly offer a substantial 30 percent increase in light output over and above the class-leading performance of current Ultima 180 and 215 lights, as well as a 20 percent longer light beam, making them a worthy upgrade for owners of the first-generation lights and “a must” for new owners. An improved colour rendering index and 5,700K colour temperature has also resulted in less glare for a clearer view of the road.

“One of the things people love about Ultima 180 and 215 lamps is their bold, premium look and the personalisation they can have with the choice of bezel finish and coloured trims to suit their vehicle, whether truck or 4WD,” Narva Marketing Manager, Jake Smith, said. “The Ultima MK2 takes this concept further with a new ‘Black Edition’, which includes three bold new colour trims – Hyper Green, Electric Blue and Slate Grey (fitted) – as well as unique darktinted ‘stealth’ light covers. “The ‘Black Edition’ is also available in a twin light kit which includes Narva’s premium heavyduty ‘Plug and Play’ wiring harness, specially designed to handle the performance of Ultima LED MK2 lights.” Although Narva had participated in virtual/ online trade shows throughout 2020 under the nationwide COVID restrictions, Brisbane’s 4x4 Show marked its return to physical events following the easing of restrictions. “The response and enthusiasm from visitors has been fantastic to see and I think everyone has

really missed coming out to these shows and seeing the latest gear up close,” Jake said. “The timing of the Brisbane 4x4 Show fitted in well with the launch of our new Ultima MK2 lights, so we were really keen to see what the crowds thought of them and so far it’s been overwhelmingly positive.” Narva’s new Ultima LED MK2 driving lights will soon be available in-store for purchase from leading automotive, transport and 4WD outlets. For more information, visit www.narva.com.au

Australian Automotive Aftermarket Magazine April 2021

61


MEMBER FEATURE

BELTED UP FOR A DYNAMIC FUTURE Gates has built a reputation for designing and manufacturing a vast range of quality automotive belts and hoses However, when the Australian Automotive Aftermarket Magazine sat down with Carl McGowan, Managing Director of Gates in Australia and New Zealand, we discovered they are also uniquely poised for an even more dynamic future. The Gates Corporation is headquartered in Denver (USA) and was originally founded in 1911 by Charles Gates. At that time, the business manufactured a range of leather studded bands designed to be wrapped around tyres to extend their durability. “Like many businesses with a history that extends back 110 years – a significant milestone we will celebrate in October this year – the Gates story is one of triumph over adversity,” Carl said. Over the years, Gates has weathered recessions, depressions, and two world wars. By building and nurturing a culture that rewards lateral thinking, agility, and innovation, Gates has been able to pivot quickly as challenges arise and new opportunities present themselves. “Our mantra is ‘Driven by Possibility’ and we embrace that every day,” Carl explained. “We’re driven to push the boundaries of materials science to engineer products that continually exceed expectations. “We don’t rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. “We invest continually in R&D and technology, so our products not only outperform industry standards, but also exceed our customers’ demanding expectations.” At its core, Gates’ experience is materials science and like many successful businesses, it has a tightly defined area in which it applies its in-depth knowledge. “We innovate and develop fluid power and power transmission products,” Carl explained. “You can think of fluid power as anything that’s got a liquid passing. From an automotive perspective, it could be water, oil, or even compressed air. “Power transmission refers to anything that moves and transfers power from one source to another, for example, a belt or pulley. “And both extend way beyond the automotive industry. For example, if you own a vacuum cleaner at home with a turbo brush head, there is a strong possibility a synchronous Gates belt drives the brush head. “You can also find Gates’ power transmission products almost anywhere, from food blenders to 62

Australian Automotive Aftermarket Magazine April 2021

game consoles, in conveyer belts on production lines, right up to the biggest piece of equipment on a mine site.” To continually drive innovation, Gates invests heavily in its greatest asset, its people. “Our committed and talented team brings with them real-world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow,” Carl said. “With the help of our team, we are constantly expanding our product catalogue and value-added service offerings to support every facet of our customers’ operations. “In the most extreme environments and those more familiar, Gates is there with the right product, in the right place, at the right time. Whether building original equipment or maintaining products in the aftermarket, we enable companies in every industry to be more efficient, productive, and profitable.” Locally, Gates Australia operates from a distribution centre in Dandenong South and provides substantial coverage of its markets through a dedicated field sales team, located in each state, servicing all states and territories as well as New Zealand. “We enjoy the challenge of testing our products in extreme environments, and our involvement in many motorsport disciplines certainly pushes the limits of their performance,” Carl said. Gates has been a long-time supporter of Victor Bray and Jay Upton, two of the most iconic names in Australian drag racing, and more recently, has developed a mutually beneficial relationship with Andre Heimgartner, a circuit racer whose star is on the rise.

Carl McGowan

“Our relationship with Andre started about five years ago when he was driving in the Porsche Carrera Cup series,” Carl said. “Gates took this ‘too good to refuse’ sponsorship opportunity to one of our fluid power distributors, and we both jumped on-board and have been riding shot-gun as his career has developed.” After a couple of successful years in the Porsche Carrera Cup Championship, Andre got his first chance to run in the Supercar Championship as a co-driver at Bathurst in 2014 before joining the series full-time in 2015. “Because our product range is heavily automotive, we always like to be associated within motorsport at the top level,” Carl explained. “We’ve been supporting Andre through a variety of categories, and we’re incredibly excited about his assault on the 2021 Supercars Championship with Kelly Grove Racing.”


MEMBER FEATURE own slice of automotive history, especially here in Australia and New Zealand,” Carl said. “But we are also prepared as hybrid and EV become more and more popular.” Carl mentioned that replacement fluid power and power transmission products are more complex and, as a result, generally more expensive to replace in hybrids and electric vehicles. “Typically, the hose systems on these vehicles are quite intricate because, especially on a fully electric vehicle, where multiple battery banks provide power, and cooling them is critical,” Carl explained. “Most have multiple water pumps circulating fluid around the car, and you’ve got electric solenoid valves to direct the fluid to the appropriate place.” Hybrid hoses and EV hoses are modular and branched. When they fail, they typically cost more to replace than a standard radiator hose common in combustion engines, simply because they are more complex.

Andre joined the Kelly Brothers in 2018, stepping into the #7 Nissan vacated by retiring stalwart and team owner Todd Kelly before showing enough promise to be entrusted with a second and then third and fourth season.

Globally, Gates proudly supplies parts to more than 34 OE manufacturers worldwide and says it brings that same quality, reliability and performance to its OE-equivalent aftermarket parts.

“While the 2020 season was a challenge for many drivers as a result of the COVID-19 global pandemic, Andre stepped it up again, taking two podiums and a maiden pole at Sydney Motorsport Park,” Carl said.

“Our OE business is extensive globally, but with the end of vehicle manufacturing locally, GPC is our largest global automotive aftermarket partner, supplying aftermarket parts through Repco and more recently Napa in Australia and New Zealand,” Carl commented.

“This year, Andre is considered one of the drivers with the potential to secure the championship as he lines up with new Kelly Grove racing recruit David Reynolds. We can’t wait to watch his progress, and we’ll do whatever it takes to give him the best chance to win.”

Like many of his peers, Carl is well aware that the increasing popularity of Electric Vehicles will forever change Australia’s automotive landscape in the not-too-distant future. At the same time, he is confident that Gates is well placed for the transition from internal combustion engines.

Gates leverages its sponsorship, and many distributors and customers have been lucky enough to strap into Andre’s Supercar for a hot lap.

“Firstly, let me make it clear that we’ll always have a range of products to support combustion engines as we know there is a huge number of car enthusiasts who are committed to preserving their

“Gates has been supplying the US market with EV replacement components for some time,” Carl said. “This shift to EV has seen us go from supplying a product that cost between $10 to $30 for combustion engine product to replacement costs in excess of $30 to $230 for an electric vehicle. That price difference is almost exclusively a result of the additional complexity of the battery cooling and general cooling systems.” In addition to the passenger EV market growth, Gates has already developed a range of products for electric motorcycles, scooters, and bicycles. “Globally, we utilise our extensive knowledge of materials science to improve our products and to develop new products for emerging technologies,” Carl explained. “Today, it is not good enough to simply make a new yellow belt, we strive to make a new yellow belt that is also lighter, more flexible, and more durable. “Our primary focus is to provide our end-users with increased fluid and power transmission capabilities that reduce downtime and increase productivity and performance.” Of course, Gates has supported the AAAA for many years. “AAAA is excellent for Gates and for all businesses working in the Australian automotive aftermarket,” Carl said. “There’s no more OE business, so we’ve got to make sure that the industry from which we all earn a living is supported in the right way, and the AAAA is committed to making that happen.” For more information, visit www.gatesaustralia.com.au Australian Automotive Aftermarket Magazine April 2021

63


BUSINESS SERVICES

SAVE TIME ONLINE ARE YOU READY TO ADAPT TO CHANGE? Workshop solutions for independent workshops from Repco

Repco says its Navigator Pro has been helping workshops across Australia and New Zealand find the parts they need fast. With additions such as SmartQuote, Autopedia and Smart inspector, it is now the centre of Repco’s online workshop solutions offering. “We have seen a big increase in online behaviour over the past few months” Repco Digital Channel Manager – B2B, Zac Walker said. “We believe the adoption of online technology at home has led more customers, especially independent workshops, to utilise these tools more in their businesses.

In this column, Capricorn Society’s Group CEO, David Fraser, discusses how we can all play a part in building a diverse and stronger community In 2020, Capricorn embarked on an ambitious project to look under the bonnet of our industry. We wanted to better understand the mood amongst Members; to really get a handle on the issues, trends and challenges affecting you, your business, and the industry as a whole. The result, the State of the Nation report, is brimming with insights that will help us to help you create stronger businesses and it sets a benchmark against which we can all measure our success. Ever since we released the State of the Nation report it has prompted conversations about what the research tells us about the automotive industry. And, more importantly, what can we do about it? Every month I would like to share with you some of the discussions we are having at Capricorn about the automotive industry at large and how we can all play a part in building a diverse and stronger community. To start off we are looking up from underneath the hood and seeing if we are adapting quickly enough to change.

“Our customer focused improvements are key to our online strategies, like our new saved parts feature launched earlier this year, which allows users to create and manage their own product lists specific for their needs. “By asking what affects workshops through our online feedback and direct contact with our customers, we can better partner with them, driving improvements for both businesses.” Repco says online systems such as the Nav Pro suite are vital to modern workshops, allowing for faster information, better quote accuracy and product details to ensure the right fit for the right vehicle. Most importantly for the Nav Pro suite, Repco says every program is designed, developed, and supported by teams based in Australia and New Zealand, providing the best local solutions and support for users. For further information visit www.repcotrade.com.au or contact your local Repco Store. 64

Australian Automotive Aftermarket Magazine April 2021

We often hear or talk about disruptive change. In our industry that can be a future which includes electric vehicles, autonomous vehicles, connected cars, ride sharing or subscription models all working to replace car ownership. So how do we succeed in a disrupted industry? My big tip is to know your customer. We often talk about “disrupt or be disrupted,” but this shouldn’t be confused with being customer focused. Netflix Chief Executive Officer, Read Hastings, was quoted as saying “Companies rarely die from moving too fast, but they frequently die from moving too slow.” No matter what disruption is going on, we should never lose sight of our focus on the customer. And if we’re going to innovate, we need to innovate in a way that our customers care about — otherwise we really will be left behind. Your customers are the secret to a thriving business, whether those customers are individuals, small businesses or big companies. If they’re happy, then they keep coming back and they recommend your workshop to their colleagues and connections. But customer expectations are changing, and we need to keep up.

Don’t be the one who stands back and watches change happen. Don’t be the one who looks back and asks, “what happened?” Be someone who makes things happen. Be in control of your own destiny. Disruption won’t happen overnight or with a big bang. It will happen in small, incremental steps over the next decade and beyond. But now is the time to think about what you can or should be doing to prepare for it. Start by falling in love with your customers and planning for your future. Even small change is better than none. As you start that journey, it’s worth remembering you don’t have to tackle those challenges on your own. As a cooperative, Capricorn has been right there alongside Members, working to improve your workshops’ success, for more than 40 years. I am confident Capricorn can do more to help our Members keep up with some of the challenges we all face. Other challenges, of course, will require an “all of industry” approach — one where all stakeholders must work more collaboratively if we are to solve them. You can guarantee Capricorn will be right there, with a seat at the table, helping to meet those challenges, too. If you are interested in learning more about how you can benefit by joining Capricorn, I encourage you to email join@capricorn.coop to arrange a visit from your local Capricorn representative. Alternatively, you can visit www.capricorn.coop to find out the full range of Member resources and benefits available. Have a fantastic month and I look forward to speaking to you again in the next edition. Yours in cooperation, David Fraser Group CEO – Capricorn Society Ltd For more on Capricorn Society membership, visit www.capricorn.coop


BUSINESS SERVICES

INSTANT WINDSCREENS AND TINTING WOWS CUSTOMERS With new automation technology from Real Innovation Group AU (RIGA) Instant Windscreens and Tinting’s mobile workforce has taken to the road with brand new industry technology that reportedly transforms the way customer service is delivered.

RIGA JourneyPRO manages all Instant Windscreens’ jobs in one place. Mobile unit call outs are allocated using a simple drag-and-drop action.

Instant Windscreens and Tinting says it is Australasia’s largest independent fitting business and explains it was determined to remove its reliance on paper-based processes and operate with the lightest possible administrative workload.

Jobs, insurance, warranties, inspection photos and customer documentation are stored in one easy-to-access digital repository. Every Instant Windscreens’ fitter has a Samsung tablet linked to Journey’s built-in route and service grouping capabilities.

Its technology shopping list included the requirement to automate client communications, manage warranties, simplify OSH compliance, and support mobile fitters by finding the fastest routes to and between jobs. RIGA JourneyPRO, an automated job management and tracking platform from local managed services partner, Real Innovation Group AU (RIGA), ticked all Instant Windscreens’ boxes and was implemented in 2019. RIGA JourneyPRO immediately improved the Instant Windscreens’ customer experience with its automated real-time alerts. “Multiple customers say that they love getting the SMS and being able to click on a link and see that their fitter is on the way. They think it’s an excellent experience,” Instant Windscreens Call Centre and Communication Manager, Jolene Blair, said. “People go ‘wow, that’s different, that’s something we have never had before’.” And customers are not the only ones being wowed. “JourneyPRO is a ‘first-in-our-industry’ technology that improves our customer service offering and claims back approximately 2,000 hours monthly in route scheduling for our branch management teams,” Instant Windscreens General Manager, Ruan Honiball, said.

RIGA says JourneyPRO also helps clients to understand their warranty coverage, which has made a huge difference, Jolene reports. “Because the fitter now has those details at hand, they can make customers more aware of what they’re entitled to,” Jolene said. “We also take photos of the vehicle before we work on it, and often find that customers weren’t aware of existing damage on other parts of the car. It protects us and reinforces to the customer that we have thorough processes.”

“For a business like ours, where we want to stay at the forefront of technology, we are always looking at ways to do thing better. One of the best things about working with RIGA is they help us do just that.”

With the field service experience nailed, RIGA recently rolled out Instant Windscreens’ new instore module.

RIGA JourneyPRO key features:

“We are very excited. It provides our customers with a seamless experience whether they come into one of our branches or use our mobile service, with features like automated SMS notifications when the vehicle is ready,” Jolene said. Jolene acknowledges that other big players in their industry are adopting similar platforms, and says it is essential Instant Windscreens stays ahead of the game and remains competitive. “JourneyPRO has been a great differentiator for us, particularly with our larger customers. We’ve had very positive feedback from customers when we step them through the capabilities we have now, thanks to JourneyPRO,” Jolene said.

• • • • • • • •

Automated job management and tracking End-to-end job management Forecasted vs actual job costs Automated reporting, fully customisable Easy drag-and-drop job allocation Job check-in and check-out Optimised routing to save fuel and time Ability to manage multiple scenarios on one job • Minimised paper handling with customerlinked document storage • OHS compliance, with onscreen equipment specific forms For more information about RIGA JourneyPRO, visit www.realinnovationgroup.com

Australian Automotive Aftermarket Magazine April 2021

65


BUSINESS SERVICES

NEW WEBSITE MAKES WIPER SELECTION EASY A new website has been launched by Trico Trico Products Australia has launched its new website featuring a simple, easy to use wiper application guide to ensure you can find the right wipers for vehicles, every time. The new www.tricoproducts.com.au website features the latest vehicle application data on all past, current and new release passenger vehicles found in the Australian car parc. With 24/7 updates available for all future vehicle releases, Trico Products Australia says the site is the most accurate source of vehicle wiper fitment information in Australia. Further, it says that for the first time in Australia, finding the right OE recommended wipers has been made possible with the Trico “Recommended Blade” feature. When you search for wipers by vehicle, Trico will recommend the style and type of wiper that came OE on the vehicle, followed by the other Trico blade options that are available should you wish to upgrade from the OE recommendation. Trico says this important feature allows you to select the manufacturer recommended blade type

ensuring you and your customers are making the right choice when it comes to the correct blade or refill fitment every time. Along with the newly updated catalogue search feature, the new Trico Website features detailed video fitment instructions for each arm type and blade type found in the Trico range. Trico says these detailed instructional videos are a great resource for both the experienced and inexperienced wiper installer, showing you the correct wiper installation technique required across all Trico blade ranges and arm types found in the Australian market. For those looking for Trico product and range information the new site contains updated information to help educate both you and your customers on the features and benefits of each range along with images of the product and a full part list for each range. Trico says that thanks to this new mobile optimised website, finding the right blades or refills for the right vehicle no longer requires flipping through out of date, worn out old

catalogues, only to find the information you are looking for is wrong, or incomplete. For more information call 03 9271 3288 or visit www.tricoproducts.com.au

BAPCOR MAKES NZ AUTO REPAIR BUSINESS EASIER The company has released a new e-commerce solution in New Zealand BAPCOR, the Asia-Pacific’s largest automotive aftermarket company, has developed a completely new and user-friendly e-commerce solution for its New Zealand based trade customers.  BNT, Autolign and Diesel Distributors trade account customers are reportedly embracing this completely new online resource tool that BAPCOR explains includes complete online cataloguing, ensuring the rapid location of parts combined with an even easier online ordering process.   BAPCOR’s new e-commerce solution reportedly ensures that New Zealand automotive repairers can use their smartphones, tablets, and desktop computers to quickly access online catalogue searching and EzyParts ordering, complete with colour images and specifications.  The major advantage of this new e-commerce solution is said to be the total ease and efficiency of searching and ordering parts. Many repairers are using this new online resource after opening hours to order all of the parts required for the following day’s work, thereby increasing their daily productivity.  The vast diversity of the New Zealand automotive car park makes it very unique when sourcing parts for the myriad of makes and models being driven in the country. To ensure the right parts are 66

Australian Automotive Aftermarket Magazine April 2021

located, the BAPCOR New Zealand parts inventory is linked to this trade customer online resource by vehicle registration number, eliminating the need to input detailed VIN or chassis numbers to locate the specific parts required. It is important to note that no matter how modern, streamlined and totally efficient the BAPCOR online cataloguing and EzyParts ordering system is, BAPCOR says the friendly and knowledgeable team members of BNT, Autolign and Diesel Distributors always remain available for any direct telephonebased trade customer support and parts orders. Current and historical invoicing along with statements can be accessed easily via this new online resource along with the ability to view parts that had been ordered from BNT, Autolign or Diesel Distributors for any specific vehicle in the past. Trade customers also have the option to click and collect their online ordered parts, or for the parts to be couriered to their workshop for more urgent requirements.    BAPCOR says it is encouraged by the excellent feedback gained from the company’s New Zealand trade customers within the first six months of the introduction of this completely updated online resource.  “We listened to our trade customer requirements

before developing our new e-commerce solution and have implemented these along with several of our own components to great success,” BAPCOR New Zealand Executive General Manager, Martin Storey, said. “While all of our team members still welcome calls and visits to our BNT, Autolign and Diesel Distributors stores across the country, we have been delighted with the trade customer take up of this new online resource. “Since its recent introduction, we have seen a significant reduction in calls to our stores. This reflects the total simplicity and efficiency of this new and constantly updated online parts cataloguing and ordering solution.”  To view the new BAPCOR e-commerce solution for yourself, contact your BNT, Autolign or Diesel Distributors representative for a demonstration. For more from BAPCOR, visit www.bapcor.com.au


BUSINESS SERVICES

AUTO SHOP PRODUCTIVITY TIPS From 5iQ Automotive Software Upholding a proper maintenance process can be tedious and expensive, however 5iQ Automotive Software says if auto shops keep improving their standards that deliver above expected experiences, customer satisfaction can peak to even greater heights. 5iQ Automotive Software offers the following tips to improve productivity: • The right working environment: working conditions need to foster positive energy and vibes with the surroundings enabled for a comfortable work environment, such as sufficient cooling and heating in each season, the fit out must be equipped with modern and updated tools to get the job done in a proficient manner, and cleanliness should be prioritised as well. • Include free refreshments for the employees: dehydration leads to reduced productivity. A water cooler station works wonders for staff toiling away on a hot day. Hydration will keep you energised, focused and boost their morale. Having tired staff isn’t good for business.

• The company culture should be clear and visual: are your staff living and breathing your company culture? This effectively becomes your services mandate and if executed well, it will create additional brand value. Hiring staff who fit your company culture is paramount, don’t be blindsided and hire quickly, improve the quality based on cultural fit and boost your productivity. • Appreciate tasks big and small: praise and heartfelt appreciation goes a long way. Let your staff know that you value their contributions and that they are an integral part of the business. Communicating this will increase their drive to sustain this level and raise it even higher. It will improve employeeemployer relationships and will build confidence for the employee as they progress to different roles within the business. • Be punctual and set predetermined targets: having a deadline for tasks has proven to increase shop productivity. Setting realistic goals can help staff work at a steady pace to complete their work on time. 

• Don’t over-complicate things: having an arduous process will only complicate and delay tasks being completed in a timely manner. Customers shouldn’t have to wait long hours to get a simple task completed due to the intricate administrative procedures. 5iQ Automotive Software says by implementing these tips, your productivity will increase, resulting in higher sales, stating that it ultimately falls on the owner how they will adjust and cope with the changing times now and in the future. 5iQ Automotive Software explains that it provides a simple and easy cloud-based platform that any auto workshop can adapt and implement within a day or two. For more information, contact the 5iQ Automotive Software team on 07 5600 1959.

SHOP ONLINE WITH TERRAIN TAMER The brand has ramped up its online services recently Terrain Tamer has ramped up its online presence in an effort to meet the dramatic uplift in demand from online shoppers in the wake of recent national quarantine and lockdown laws. As well as having introduced an innovative parts catalogue for trade customers, the 4WD parts brand also launched its retail eStore in 2020, giving customers an online platform from which to easily search and purchase from an extensive catalogue of more than 40,000 different parts. Orders are fulfilled by whichever of Terrain Tamer’s 30 locations around Australia is closest to the customer, who can also nominate to either collect the order or have it delivered to them. In many states, the number of delivery drivers has doubled recently to meet the demand from both professional and home mechanics, now that many are working from home. “We are in a strong position to continue to supply in full and on time for the foreseeable future,” Terrain Tamer General Manager, Brent Hutchinson, said. “Our stock holdings are high, our supply chain has no current interruptions and we are committed to operating as efficiently as possible for as long as our governments, freight companies and the health of our teams allow.” For more information or to search for parts, visit www.terraintamer.com and click the ‘EStore’ link. Australian Automotive Aftermarket Magazine April 2021

67


BUSINESS SERVICES

MAKE WORKING SMARTER THE NEW NORMAL Sensium offers GPS tracking technologies Sensium, an Australian based fleet telematics provider, says it was born out of the simple idea that there is always a better way to do business, but how do you turn invisible aggravation into visible opportunities? It says recognising that adjustments to your business can make an immeasurable difference to your organisation, and then affect real change through distinct action. However, it is easy to appoint blame, make excuses and resist change. Sensium says the trick here is to change the conversation.

“Instead of statements like ‘I’m not going to…’ or ‘I have tried, but….’ promotion of personal ownership of a particular issue and being involved in change can make all the difference. Even a statement such as ‘I don’t know what to do, but something has to change’ is a step in the right direction,” Sensium Chief Executive Officer, Jeremy McLean, said. “Let’s look at a particular scenario which is common to most businesses in transport – the push towards sustainability and being ecofriendly. The reality is that transport services require vehicles, and vehicles use fuel, which runs counter to a clean green image. “Instead of simply offsetting the environmental impact by contributing from your bottom line, why not recognise that efficiency in the delivery of your services, for example, better route planning, travel in off-peak times, or better team communication are all ways in which your business can make less of an impact on the environment, be more efficient, achieve more and turn resistance to change into an element of pride. It’s time to make working smarter the new normal.” For more information, call Sensium on 1800 764 824 to arrange a free trial or visit www.sensium.net/switch – your business may even be eligible for free 4G GPS Tracking Hardware. 68

Australian Automotive Aftermarket Magazine April 2021

STAND OUT AND MAKE A DIFFERENCE With LED Merchandising LED Autolamps is synonymous with the Automotive Aftermarket industry and has stood the test of time with its signature red bays and signage designed to be visually appealing and configured to engage customers at the point of sale. LED Autolamps says it prides itself on delivering fast-moving, neat and profitable product displays that not only look great but will also enhance any space. Its passion and attention to detail when building the right retail merchandiser display is said by LED Autolamps to engage customers and provide a rewarding retail experience. It says the secret to its success is a four-step process aptly named “Build-a-Bay,” which semi automates and streamlines the method and includes the following approach: 1) Input and evaluation requirements, 2) Layout and optimisation of the display, 3) Photo-realistic instore digital visualisation, and 4) Final installation by a dedicated area representative, including follow up to gauge the success of the install. LED Autolamps says this process ensures a seamless fit and rapid quoting while being explicitly tailored to your specific requirements. Ready to work with your store managers is a determined, dedicated sales team that is also willing to work with you and your customers to incorporate merchandiser displays into their retail environment. LED Autolamps says that when you work with its team, benefits include stock rotations, new product alerts, marketing and promotional assistance. Picture re-order cards which come standard with every merchandiser display take the stress out of the re-order process by giving you a clear indicator of the product and barcode which populated that location on the bay; and LED Autolamps says you can rest assured that its 19 years of experience in retail displays, proven quality products, and competitive pricing will give you peace of mind and the edge over your competition. “We pride ourselves on delivering fast-moving, clean, smart and profitable product displays that get excellent results,” LED Autolamps General Manager, Michael Ottobre, said. “Years of fine-tuning and perfecting our Builda-Bay process has enabled us to cover more customers with less stress and has been a huge hit in the market place.” No matter what sized merchandiser display you have, LED Autolamps says it offers a range of light-up displays that will reinforce the purchaser’s decision and assist in driving more sales for your business. It states these striking displays instantly grab the attention of

the customers and by adding matching signage, creates the final package. “We have created the perfect, uncluttered solution to our clients’ customers’ retail experience. We believe this will benefit everyone as a whole, and it is a win-win,” Michael said. The automotive aftermarket landscape remains strong and competitive in an ever-changing market, and staying ahead is a constant challenge for suppliers. Since 2002, LED Autolamps says it has understood the need to be in complete control in the research, development, design and manufacturing of its products to ensure conformity in production. “Our clients put our auto lights through some of the harshest conditions, all over the world,” Michael said. Maintaining this standard gives confidence that each product batch is the same every time. “Our main production sites are quality assured with IATF16949 certification. Both operations in Europe and Australia premises and processes are ISO9001 accredited, providing us credibility and privilege to work our lights into Australian Military applications, particularly the Hawkei PMV; something we are very proud of.” LED Autolamps says it allows you to stand out and generate more sales while offering the following benefits that will enhance your store with an industry proven LED lighting product range, that is customisable to your specific requirements: • Expert LED advice and support • Signage and marketing assistance • Fast moving products • Install assistance • Product training and advice • Visually pleasing, clean layout • Stock refresh or turnover “We provide an ongoing professional service to our customers as well as our customer’s customers that is unmatched in the industry. Faster moving products and the ability to consistently adapt gives us the edge. Key to our success is making sure every installation is a success!” Michael said. For more information, call LED Autolamps on 03 9466 7075 or visit www.ledautolamps.com


BUSINESS SERVICES

TECDOC IN REAL TIME TecAlliance says its new interface will fundamentally change product marketing processes worldwide TecAlliance, one of the world’s leading data specialists for the digital automotive aftermarket, has launched a new interface called Instant Data Processing (IDP) that enables real-time updates of TecDoc data. TecAlliance explains that the TecDoc Catalogue is one of the world’s leading and most comprehensive automotive aftermarket catalogues. Pilot projects for IDP have started successfully and in coming weeks the interface will be available to all TecDoc customers worldwide.

To meet the changing needs of participants in the automotive aftermarket, the update period was reduced to a month and then to a week.

25 years of TecDoc: from CD to real-time data

They can validate and distribute their data in the TecDoc database immediately and in real time – anywhere in the world.

More than 25 years ago, TecAlliance developed the TecDoc standard and, based on it, the TecDoc Catalogue. TecAlliance initially provided the catalogue data on a quarterly CD, and later on a DVD.

Now with Instant Data Processing (IDP), TecAlliance for the first time enables data suppliers to update their product data in real time.

Maximum flexibility and efficiency IDP is an API; an interface with which parts manufacturers can establish a direct connection to the TecDoc data centre.

With the new interface, data suppliers can also deliver single updates and net changes independent of rigid schedules. Users of thirdparty product management systems no longer need time-consuming import and export processes. IDP increases flexibility and shortens time-to-market for data suppliers and receivers.

A look into the future of product marketing TecAlliance says the advantages of the new IDP interface can fundamentally change product marketing processes worldwide. “With Instant Data Processing, we are entering a new era in spare parts marketing,” TecAlliance

Executive Vice President Data Manager Products, Jürgen Mehlis, said. “IDP drastically simplifies and improves product marketing processes and allows our customers to concentrate on their core business – namely selling their products in the best possible way.” To watch a detailed interview with Jürgen on these advantages and the future of product marketing, please go to http://tec.al/ExpertTalk-IDP For more than 25 years, TecAlliance says it has been one of the world’s leading data specialists for networked collaboration in the digital automotive aftermarket. In addition to up-to-date vehicle and spare parts data based on the TecDoc standard, the TecAlliance portfolio includes comprehensive repair and maintenance information as well as integrated solutions and consulting services for digital order handling, fleet management and market and data analysis in the automotive aftermarket. For more information, visit www.tecalliance.net

FREE TRADE TECHNICAL ASSISTANCE Injectronics offers repair solutions and support to the Australian Aftermarket Since 1984, Injectronics has been providing supply solutions for electronic and mechatronic components to the automotive aftermarket and original equipment manufacturers.   It says what sets it apart from everyone else in the automotive industry is the ongoing service it gives to its customers. Since its establishment, Injectronics says it has developed a reputation as Australasia’s leading supplier of quality remanufactured automotive electronic components, as well as a preferred repairer of electronic and mechatronic components.

To ensure the best possible service, Injectronics explains it provides support in several ways. It says the Injectronics website is one of the most complete technical resources in the industry; featuring all its products and services; listing each repairable unit including common faults, components necessary for repairs, a host of technical bulletins, videos, catalogues and brochures, which are all downloadable; and it can connect you with local Injectronics agents. But the jewel in the service crown is the at-theready call centre.

But while some businesses move on from the customer at the conclusion of a purchase, Injectronics says it is just getting started thanks to its free ongoing advice and technical support hotline.

Injectronics says its tech support team can provide all the answers to your technical questions, but the expertly trained team also offers technical advice and tips, assistance with diagnostics, wiring diagrams and programming procedures – at no cost to the customer.

For Injectronics, one of its most important day-today priorities is the technical assistance it offers ‘Free of charge’ to the trade.

Electronic or mechatronic components are constantly changing, so if you need to interpret fault codes, understand adjustment and

programming procedures or want to know about commonly reported faults, Injectronics says its team is there to help at no charge. There are a number of ways that you can get in touch with the Injectronics tech support team. You can email techsupport@injectronics.com.au or phone 1300 308 060 (AU) or 0800 536 547 (NZ). A live chat service is also offered, allowing you to live chat with one of Injectronics’ customer service representatives by simply visiting www.injectronics.com.au For more information, visit www.injectronics.com.au Australian Automotive Aftermarket Magazine April 2021

71


GARAGE EQUIPMENT

NEW HAZET 3/4” DRIVE IMPACT GUN GIULIANO S835 WHEEL BALANCER With “massive” 4100 Nm undoing torque From Interequip Interequip says the Giuliano S835 Wheel Balancer has Italian quality but has not compromised on price. It has been designed at the Giuliano Italian headquarters and produced by Giuliano’s own factory, located in China. Interequip says the Giuliano S835 Wheel Balancer comes from a very long and distinguished line of wheel balancers designed in Italy. It explains the S835 is the end result of continuous improvement and fine tuning, stating that “when you get good at something, you stick to it.”

OzSwiss European Tools is proud to present to the market the new Hazet 3/4” Drive Impact Gun. It says this new gun offers maximum efficiency due to its ground-breaking ‘Hazet Twin-Turbo Technology’ with an extremely high torque of up to 4100 Nm loosening torque and 2170 Nm tightening torque despite its compact design (subject to adequate air supply, value based on M32 screw size). OzSwiss European Tools say it is a ‘must have’ for any workshop, stating that its other key features include: • innovative eight slat air motor with 25 percent higher impact performance; • long service life and high efficiency for work on trucks and heavy vehicles; • up to 2 x faster work compared to standard 3/4” drive wrenches; • exhaust air is guided downwards through the handle; • reduced vibrations (10.69 m/s²); • extra short design, only 184 mm (without anvil); • two stage forward, single stage reverse;

• rotation speed 5200 rpm; • 4.5 kg weight; • air requirement 147.2 l/min (2.5 l/sec) – important to achieve best performance; • sound power level 99.5 db(A) Lp A (at working pressure); • supplied with practical handle to attach to front of wrench. The new Hazet impact gun is available from OzSwiss European Tools, the exclusive Hazet importers, as well as authorised resellers across Australia. For more information, visit www.europeantools.com.au or contact 02 9807 9322 or info@europeantools.com.au

ALEMLUBE AUTOMOTIVE 3D WHEEL ALIGNER Delivering “European design, without the price tag” “The S835 is a great example,” Interequip Sales Director, Alex Visser, said. “It features all of the things that a high-volume tyre store or dealership needs, but its price isn’t burdened with sales features and hyped-up addons which most operators just won’t use. “It is however, a very sturdy and accurate wheel balancer made for all day, everyday use. “One of its greatest benefits is ease of use and the minimal training required.” Key features: • 19” TFT LCD Monitor • Automatic start and stop • Automatic measuring of wheel diameter and distance • Line laser indicator to point to where the alloy stick on weight needs to be positioned • Automatic wheel width measurement by SONAR • LED light in working area For more information, contact Interequip on 18000 EQUIP (1800 037 847) or visit www.interequip.com.au 72

Australian Automotive Aftermarket Magazine April 2021

Alemlube has introduced to the market its new Alemlube Automotive 3D Wheel Aligner, an advanced wheel aligner which utilises “leading European hardware and software technology.”

The perfect balance Alemlube says this aligner offers “the perfect balance of convenience while being easy to use and featuring quality guided procedures suitable for any technician, to guarantee performance and efficiency.” The monitor has simple, intuitive graphics with rapid selection keys and icons and quick, precise measurements with value adjustments in real time. The Alemlube Automotive 3D wheel aligner is supplied complete with cabinet, computer with Windows 10 operating system, 27” TFT monitor, colour printer, USB keyboard, mouse, wi-fi pen drive, four four-point clamps 12”-24” with universal grips and targets and camera support with manual control. Also included are two mechanical turntables, brake pedal lock, steering lock, wheel alignment inbuilt software and database for popular vehicles.

Alemlube Automotive says it is renowned for its top aftersales service. It states that as a family company, it has built a reputation for excellence in distribution, sales, and the total support of all automotive workshop servicing products. Alemlube says a very distinct and unique advantage of purchasing wheel servicing equipment from Alemlube is the country wide installation, service and support network coupled to real industry experienced people. The Alemlube team says it delivers “unequalled product service and certainly offers an industry leading approach to product knowledge, advice and after sales support.” Alemube has offices throughout Australia. For more information, visit www.alemlube.com.au


GARAGE EQUIPMENT

BIG IMPACT. SMALL SIZE Milwaukee’s M18 Fuel 1/2” Compact and Mid-Torque Impact Wrenches pack a big punch in a small package Milwaukee Tool says it continues to transform cordless expectations with your new go-to impact wrench solutions for accessing tight spaces. The M18 Fuel 1/2” Compact and Mid-Torque Impact Wrenches are engineered to give you next-level versatility and performance to tackle the most challenging mechanical work, whether it’s small engine or heavy vehicle maintenance. Measuring at only 124.5mm in length and delivering up to 339Nm of nut-busting torque, Milwaukee Tool says the next generation of Milwaukee M18 Fuel Compact Impact Wrenches deliver the performance needed in tight applications where larger impact wrenches cannot fit. “We’ve been able to remove 30mm of length in our third generation of M18 Fuel Compact Impact Wrenches, all while increasing power,” Milwaukee Tool Australia and New Zealand Product Manager, Michael Di Iorio, said. “Users now have more access in tighter spaces, and they don’t have to spend time dismantling surrounding components to get to fasteners.”

Packing up to 881Nm of nut-busting torque while weighing in at only 1.58kg, Milwaukee Tool says the Milwaukee M18 Fuel Mid-Torque Impact Wrenches offer the best power-to-weight ratio in their class for the most access in tight spaces and fast bolt removal. While up to 0.12kg lighter than the previous generation of Milwaukee mid-torque impact wrenches, M18 Fuel Mid-Torque Impact Wrenches reportedly generate the torque and speed needed to perform many of the same tasks, such as removing large bolts or lug nuts. “What’s going to surprise most users’ when using M18 Fuel Mid-Torque Impact Wrenches is their ability to tackle more than 90 percent of the work they do each day,” Michael said. “These mid-torque wrenches will be our users go-to solution. They’ll only reach for their high torque impacts when absolutely necessary.” True to all M18 Fuel solutions, the new M18 Fuel Compact and Mid-Torque Impact Wrenches combine three exclusive innovations. Milwaukee

Tool explains that the PowerState Brushless Motor delivers the power to remove stubborn fasteners, while RedLink Plus Intelligence ensures maximum performance and protects the tool against overloads, overheating, and overdischarge; while the M18 RedLithium-Ion battery pack ensures these tools provide more work per charge and more work over the life of the pack. The M18 Fuel 1/2” Compact and Mid-Torque Impact Wrenches are part of the growing range of Milwaukee impact wrenches that further Milwaukee Tools’ commitment to a cordless, hose-free future, with powerful alternatives to pneumatic tools. For more information or to book a visit with the Milwaukee Tool Job Site Solutions team, visit www.milwaukeetool.com.au

Australian Automotive Aftermarket Magazine April 2021

73


GARAGE EQUIPMENT

FIVE NUMBERS TO CHECK BEFORE YOU BUY A HOIST Genesis Equipment says it is important that you check these vital figures before making a purchasing decision When it comes to picking the right equipment for your workshop, Genesis Equipment says knowing five key specs will make selecting the perfect hoist easier and ensure you can get the job done safely and efficiently. They are lifting capacity; overall hoist height; concrete floor requirements; vehicle wheelbase length versus hoist runway length; and wheel track versus runway width. Genesis Equipment says it is one of Australia’s most trusted suppliers of high-quality workshop equipment and is also proud to be the exclusive Australian distributor for what it says are the world’s most reputable hoist manufacturers, including Stertil Koni and Bendpak.

1. Hoist Lifting Capacity Lifting capacity is the maximum weight that can be supported by a hoist. You must choose a vehicle lift that can pick up and safely support the weight you need it to. Expert tip: The lifting capacity of a four-post hoist can be diminished depending on the vehicle wheelbase length (see point four), so do not review these numbers in isolation.

2. Overall Height of the Hoist Before investing in a vehicle lift, you will want to make sure it will fit your workshop. It sounds obvious but remember to factor in your car’s combined height and lift once raised. And for two-post hoists, do not forget that you need to allow ceiling clearance for the safety bar which sits above the car. Expert tip: Stertil Koni’s mobile

column lifts can be used in outdoor environments and are IP 65 rated with a splash-proof electrical system. They are also available in a wireless option.

3. Concrete Floor Requirements Concrete floor requirements vary for different styles of hoists. Among the things you need to consider, two-post hoists must be installed on a continuous single concrete slab with specific requirements outlined for concrete thickness; spacing of rebar; and minimum compressive strength and reinforcement. It is also unacceptable to install hoists on concrete flooring which is cracked, defective or made from hand-mixed concrete.

4. Vehicle Wheelbase Length vs Hoist Runway Length A bigger vehicle lift is not always better - you need to select a hoist based on the wheelbase length of the vehicles you intend to lift. This one is easy to overlook but could significantly diminish your lifting capacity. Each hoist has a ‘sweet spot’ for wheelbase length, so to get the best return on investment, it is helpful to know the types and weights of the vehicles you want to lift. For example, Bendpak’s HDS-14 has a weight capacity of 6,350kg and the length of runway is 5,055mm.

5. Wheel Track (vehicle) vs Width between Runways (hoist) On the vehicle, the wheel track is the distance from the centre of the left-hand tyre tread of the vehicle to the centre of the tyre tread on the

VEHICLE % CAPACITY LIFTING WHEELBASE CAPACITY 3,556 – 5,055mm

@ 100% Capacity

6,350kg

3,048 – 3,555mm

@ 75% Capacity

4,762.50kg

2,540 – 3,047mm

@ 50% Capacity

3,175kg

2,032 – 2,539mm

@ 25% Capacity

3,175kg

right-hand side. On the hoist, the width between runways refers to the distance between two runways. Compare these two numbers and ensure that the vehicle’s wheel track will comfortably sit on the hoist runways. Genesis Equipment says it prides itself on providing fit for purpose workshop solutions, including helping you choose the correct hoist for your needs. For more information, call the Genesis Equipment team on 1800 214 009.

NOLATHANE PRESS TOOL KIT An easy-to-use tool kit for any bushing removal and replacement job The Nolathane Press Tool Kit is a specialised tool which Nolathane says provides a safe, effective, and easy way to remove old worn bushings and install new Nolathane bushings. It is suitable for using with a press or for working directly on a vehicle. Nolathane says this kit will also provide a safer option for other workshop pressing requirements. Key features: • Easy enough for DIY and strong enough for workshops. • Less force required to remove/install bushings, bearings and joints; making use easy even without power tools. • 18 press tubes arranged in 2mm increments to match common bush sizes. 74

Australian Automotive Aftermarket Magazine April 2021

• Mild steel construction allows them to crush instead of shatter if overloaded or be easily machined to suit specific job applications. • Individually numbered sleeves can be replaced and reordered separately. • Threaded rods in different sizes, complete with bearings. • Nuts with double washers and encapsulated lubricated ball bearings for strength and longevity (stops nut from binding and stripping thread). Kit contents: • 26-piece press and pull tool • 18 x Sleeves – 34mm-82mm diameter (2mm increments) • Four press plates

• Four pulling spindles covering the following nut sizes: M10, M12, M14, M16. • Rolled thread on spindles To view a video of Mark ‘Larko’ Larkham explaining how to use the press tool kit, go to https://youtu.be/h9VVAKXIiyk For more information, visit www.nolathane.com.au or call 1300 882 355 (toll free in Australia).


GARAGE EQUIPMENT

A LONGER LASTING CYCLO METAL CORDLESS IRON CAN HOLDERS Solder Master is perfect for small or confined spaces Designed and engineered by the battery experts at Master Instruments, the new Solder Master soldering iron features a rapid 10 second heat-up time, LED guide light for poorly lit areas and interchangeable solder tips. The lightweight and ergonomic tool is adaptable to most environments and tasks, and is perfect for use under the bonnet, under the dashboard or even in the boot.

Putting frequently required products within easy reach Cyclo Australia says it is excited to release its new portable workstation can holders. Cyclo explains that it is well known for its quality American-made products that save time and effort and says with this new product, it has just taken efficiency to another level. The portable workstation can holders put the right products exactly where they need to be, within the technician’s reach.

in today’s workshops, Cyclo says having each technician in charge of their own products helps with transparency for the amount of products used.

Made of metal and coated in a scratch resistant coating, the can holders can be mounted onto tool boxes, rolling trollies, work benches and any other surface that is fit for purpose.

The Cyclo can holders are available for free as a bonus with one of the three box packs, Breakaway, fast movers or the sampler back.

This means no more searching the workshop looking for those everyday products that someone has used and left on a different bench, as everything is in its place and there is a place for everything. With more and more cost accountability required

The Cyclo portable can holders can also be purchased wherever you purchase your Cyclo products. The Cyclo Can holders will only be available for a short time, “but will last forever.” For more information, please contact Cyclo Australia on 03 9702 4314 or sales@cycloaustralia.com

GEARWRENCH BOLT BITER LINE Boasting up to 270 minutes of run time before recharging is required, the new Lithium Ion powered soldering iron from Solder Master provides a professional grade tool for any workshop, with those behind the product exclaiming: “that is up to one month of regular daily use between recharges!” No Gas, no flame and no leaks removes potentially dangerous unwanted gasses and the accidental ignition of nearby flammable materials found with Butane powered irons, and trip hazards from extension cables used with plug-in Irons. Solder Master boasts high-quality Japanese cells and the protection found in the internal battery means safe and consistent performance for years to come, with full recharges achievable in approximately four hours. The Carbon fibre styled casing also features an easy to operate mode button with LED indication of heat level and battery state of charge and the silicon lined safety cap is capable of covering the tips, even when they’re still hot. Solder Master ESM-50WL is supplied as a full kit with AC and DC Chargers, two tips and some solder. For more information, visit www.soldermaster.com.au 76

Australian Automotive Aftermarket Magazine April 2021

New wheel nut extraction sockets introduced Building on the success and popularity of the original Bolt Biter Extraction Sockets launched in 2019, GEARWRENCH is now unveiling the latest addition to its family – Bolt Biter Wheel Nut Extraction Sockets. GEARWRENCH says the new additions use the same technology that made Bolt Biter a hit, but now apply it specifically to removing worn or damaged wheel nuts. “We saw the success of the initial launch and people were immediately asking for more, so we listened and took another step further,” GEARWRENCH Product Manager, Steven Tokouzis, said. “The GEARWRENCH Bolt Biter Extraction Sockets allow auto techs, MRO techs, and DIYers to remove and reuse corroded, weathered, rounded and/or damaged wheel nuts with ease.” Bolt Biter Wheel Nut Extraction Sockets feature a tapered entry that makes it easy to seat on a damaged fastener without hammering, and the “minus-sized” sockets are designed to grip wheel nuts that are worn down substantially. The bi-directional design generates five times the gripping force of other extraction sockets and allows techs to not just remove fasteners but reuse them as well.

GEARWRENCH says the sockets also have a deep design to reach the deepest wheel nuts “that others can’t.” The square drive with hex base makes Bolt Biter Wheel Nut Extraction Sockets compatible with an impact gun, ratchet, wrench, or pliers. GEARWRENCH explains that the sockets are made from chrome molybdenum for 10-times the impact life of competitors, while it states the black oxide finish provides superior corrosion resistance. As such, GEARWRENCH says they save techs time in getting the job done and money by lasting longer than the rest. Bolt Biter Wheel Nut Extraction Sockets are available in a 10-piece ½-inch drive set (86071). For more information, visit www.gearwrench.com.au


GARAGE EQUIPMENT

BAC AUTOMOTIVE WORKBENCHES Combining European standards with Australian demands BAC Systems says it is a well-respected Australian manufacturer of refined and durable Automotive Workstations, as well as special tool and spare parts storage for vehicle service workshops. It has been manufacturing steel equipment in its Western Sydney factory since 1977 and says the modularity of its base cabinetry means that a customised configuration can always be devised to suit your individual requirements. With the boom in the luxury European car market of the last decade, Vehicle Service Workshops have seen a large take-up of the European concept of Corporate-Image compliant workshops whereby the workshop becomes a practical extension of the showroom. Part of this morph into such a professional image involves the standardisation of the technician’s toolboxes, with the European franchises now nominating the very toolboxes the mechanical technicians are supposed to use. BAC Systems says it was an integral part of this workshop transformation culture right from the beginning, stating it was quickly approached

by some of the initial dealerships to adopt the European model of CI compliant workshop layout. It explains the modular BAC range made it easy to offer standardised solutions and many fruitful partnerships were forged between BAC and some of the European brands operating within Australia. It soon became evident, though, that the European approach and the Australian and New Zealand mentality didn’t quite match up. The Europeans were very clinical and minimalist in their approach. Mechanics were restricted to only holding the standard tool kit within their drawers in anticipation of all possible issues that a mechanical technician might encounter. The Australian reality, however, is that there were many variants, not within the manual, that required different tools to fix. BAC Systems says its range was able to span the gap between expectation and reality, offering the European standard of 600mm deep benches in tighter metro workshops, or instead offering the standard 800mm deep alternative to workshops

where the additional 33 percent storage capacity was of the higher priority. By having both options available, BAC Systems says it is able to meet the more conservative needs of the European-influenced Australian and Asian workshops, while still having an offering for the more versatile Australian and New Zealand mechanics. BAC says it is now well established as the only major Australian manufacturer of CI compliant Workshop Furniture and has been selected by many European brands as their local preferred supplier. For more information, visit www.bacsystems.com.au

GIVE YOURSELF A TAX BREAK ON WORKSHOP EQUIPMENT With the help of Capricorn Finance Capricorn, Australasia’s largest automotive co-operative, says it can assist its Members to take maximum advantage of the Australian Government’s taxation incentives to purchase new equipment. For several years, the Australian Government has offered the Instant Asset Write-Off scheme that allows businesses to claim an immediate deduction for the business portion of the cost of an asset in the year the asset is first used or installed ready for use. Following the numerous COVID-19 outbreaks experienced over the past year across the country, changes have been made to the scheme to extend eligibility to more businesses, increase the threshold amount for assets and introduce Temporary Full Expensing. Without these schemes, businesses would only be able to claim depreciation on any assets purchased. That is, the reduction in value of the asset over its life span. Under that system, it may take many years before a business can recoup the full cost of any equipment purchased and installed. The changes to thresholds result in more businesses and assets being eligible for the Instant Asset Write-Off and Temporary Full

Expensing to immediately claim the business portion of the cost of new and second-hand equipment purchased and installed on their next tax returns. Therefore, many workshop owners who purchase and install equipment in the lead up to the end of the financial year, will not be left out of pocket for long with their expenses being reimbursed as a tax deduction. In terms of the maximum value of equipment that can be claimed by a business, this largely depends on when the item was purchased and first used or installed. This taxation deduction has proven to be a tremendous opportunity over the past few years to purchase new hoists, spray booths, wheel balancers, diagnostic scan tools, solar panels and other workshop equipment needed to stay competitive and to ensure business growth. Of course, not every business has thousands of dollars lying around that can be easily diverted from paying wages and other regular expenses to invest in new equipment. To help Members take advantage of the incentives available and to help grow their businesses, Capricorn Finance may be available. Many Capricorn Members have been preapproved for loans up to $30,000 to fast track

the application process, making it easier for them to purchase new equipment before the end of the financial year. In relation to the taxation incentives currently available and referred to in this article, there are eligibility criteria in relation to business turnover and asset value as well as exclusions and limitations in place on certain items, including a maximum value for passenger vehicles purchased. It is important for Capricorn Members to seek the advice of their taxation accountant to check whether their businesses are eligible for any of the incentives that are currently in place. For more information on Temporary Full Expensing or the Instant Asset Write-Off please refer to the Australian Tax Office website at www.ato.gov.au Capricorn Members can find out more about the Finance available to them by visiting Capricorn online at www.capricorn.coop/eofy Australian Automotive Aftermarket Magazine April 2021

77


GARAGE EQUIPMENT

WHAT DO EV WORKSHOPS LOOK LIKE? EVUP says there are three steps to preparing yourself for an electric future It says those steps are knowledge, equipment and Personal Protective Equipment (PPE).

Knowledge While traditionally taught skills will still be needed for many years, e-mechanics will need additional electrical knowledge and a range of other skills to confidently work with EV high voltage systems.

Equipment Specialist tools and equipment, such as hoisting pucks that fit Tesla models, OBD2 scan tools, multimeters and insulated tools to guard against shock should be considered for any workshop preparing for EV servicing. EV charging should also be considered, with a dedicated and mobile three phase charging unit enabling charging to come to the vehicle, rather than valuable space being allocated EV only.

REPCO EQUIPMENT Ready to assist your workshop with your equipment needs Repco Equipment has been involved in the supply, installation, training and servicing of workshop equipment for over 50 years in the Australian market. It explains that its dedicated state-based teams are factory trained and highly experienced in providing complete workshop solutions, which are tailored to suit the requirements, budget and timeline of customers.

It invites you to contact its team to ask how Repco can improve the productivity, safety and profitability of your workshop while overall lifting your workshop’s image.

service and technical support for your peace of mind. Further, Repco says it understands that the purchase of a piece of equipment is a serious investment, and as such it is fully committed to standing behind its products. When it comes to payment options, Repco says it offers competitive long-term and short-term financing options, which can help you breakdown the payments of your purchase (conditions apply). Repco encourages you to ask its team about the options available and states that no matter how small or large your enquiry, the Repco Equipment team is on-hand to assist.

It states that its market leading brands are backed nationwide with spares, consumables,

For more information, please call 1800 224 581 or visit www.repcotrade.com.au

Repco Equipment’s services also include the design, delivery, installation and training of full “turn-key” workshop fit-outs. Repco can design/install oil storage bench tanks and oil/air delivery systems that fit your workshop needs.

RHINO LININGS ARMAFLOOR FLOOR COATING For simple to maintain, strong and tough workshop floors Rhino Linings says its ArmaFloor 500AU Polyaspartic Floor Coating is the ultimate solution for workshops, garages, commercial and walking surfaces and so much more.

PPE There are significant and different risks to your workshop team when working with EVs versus internal combustion engine vehicles, including electrocution, gassing, burns and fire. No one should attempt to work on an EV without proper training and skills development. Insulated tools, specialist personal protective wear and additional high voltage signage around your workshop should form the basis of protection measures.

EVUp is ready to help EVUp says it supplies high-quality, mobile workshop charging units compatible with every EV on the market which can charge up to 22kW (three phase). It has also written an online EV High Voltage Safety training course at evalliance.net.au For more information, visit www.evup.com.au 78

Australian Automotive Aftermarket Magazine April 2021

Rhino says its polyaspartic flooring is long lasting for floors that are simple to maintain, strong and tough which look attractive too. The topcoat makes a corrosion protection coating system that is non-yellowing and has excellent overall weathering capabilities. The fast-drying feature of polyaspartic coating converts into a fast return to service, whereas the high film build decreases the number of coats required in similar coating systems. Polyaspartics reportedly improve the use of common two-component aliphatic polyurethane coating technology by providing a quicker dry time, offering a hard-wearing coating, being highly decorative with added paint flakes or quartz chip, and by being perfect for use for industrial, business and residential flooring. Rhino ArmaFloor 500AU is Rhino’s premium polyaspartic floor coating, offering high-

performance and allowing for fast installation and a rapid return to service. Due to the product’s aliphatic chemistry, Rhino ArmaFloor 500AU is colour stable, which means it can withstand UV exposure without the colour shift seen with other coating systems such as epoxies. Rhino ArmaFloor 500AU can be rolled, brushed on or spray applied with Rhino Linings’ application equipment. With the addition of flake chips to add texture or quartz granules for slip resistance, you can create beautiful, unique decorative blends. Rhino Linings says ArmaFloor 500AU is fast becoming the floor coating of choice due to the many features and benefits it has to offer for virtually any interior or exterior concrete surface application. For more information, visit www.rhinolinings.com.au


GARAGE EQUIPMENT

BATTERY MANAGEMENT SOLUTIONS From Century Being able to proactively manage battery health for customers can make a real difference to customer satisfaction and revenue for workshops. Century offers a number of tools to help workshops be on the front foot for their customers when it comes to managing their batteries.

DHC BT521A Handheld Battery Tester Proactive battery testing using a handheld tester like the DHC BT521A from Century Yuasa provides an accurate on the spot test result in minutes. It can help identify suspect batteries before they fail and highlight problems with the vehicle’s starting and charging system. But more importantly, it helps your customers avoid the financial and emotional costs associated with a flat or faulty battery. Not only will this translate into increased battery sales, but it’ll also help maintain your reputation of offering good customer service and further cement your business in the local community.

Century Yu-Fit With the introduction of C02 production control systems including Idle Stop Start, it is essential that vehicles have a battery of the correct type and specification installed. More importantly, several automotive manufacturers have introduced active energy management systems that require the replacement battery to be correctly configured to the vehicle following installation. This configuration is required because a brand-new replacement battery requires a very different charging strategy compared to the battery which has reached the end of its serviceable life. Applying the old charging strategy to a new battery could result in a loss of Stop Start system functionality, loss of vehicle system functionality, plus increased fuel usage and CO2 emissions. Century says that luckily, the configuration of these vehicle energy management systems can now be carried out simply and easily using its Century Yu-Fit battery configurator tool. The Yu-Fit tool can be used to configure the replacement battery to the vehicle’s active energy management system – informing the vehicle that a new battery of the correct type and performance has been installed. It will also inform the charging system of the new battery characteristics and ensure the correct charging strategy is applied right from the start. Configuring a vehicle with the Yu-Fit tool following battery replacement will reportedly ensure the vehicle’s charging, energy management and system functionalities will perform as intended, and ensure that your customer will receive the best possible performance from their battery purchase. The Century Yu-Fit tool comes pre-loaded with profiles for all common vehicle manufacturer make and models and receives regular updates to help keep pace with the latest changes to the Australian new car market – all by simply connecting the tool to your PC. For more information, visit www.centurybatteries.com.au or contact your Century Batteries Specialist on 1300 362 287. Australian Automotive Aftermarket Magazine April 2021

79


GARAGE EQUIPMENT

COOLANT TEST STRIPS AND REFRACTOMETERS Proactive coolant testing can help you save money in equipment down time and parts replacement Regularly testing and monitoring coolant can tell us much about the condition of the cooling system and if anything is wrong that might to lead significant problems. Every good cooling system maintenance program should include regular coolant testing to determine if the proper level of protection is present or if contaminants exist. A good coolant testing program eliminates guesswork and allows the cooling system to maintain peak performance. To assist with on-site testing, Cummins Filtration has a range of coolant test strips and refractometers that can be used on-site as a quick guide to assess the immediate health of your Fleetguard coolant and cooling system condition.

Coolant Condemnation Test Kits • PG Platinum (Propylene Glycol based OAT coolant – premix ~50 percent. Nitrite, Amine, Phosphate, Silicate free). Four-way coolant 50 strip test kit. - Easy to use test strips measure freeze point, molybdate, and nitrite (as a contaminant) and pH

- Results in 45-75 seconds - Designed specifically for use with PG Platinum • PG Plus (Propylene Glycol based hybrid coolant – premix ~50 percent). Nitrite/ Molybdate for cavitation protection, three-way heavy-duty coolant 50 strip bottle test kit - Measures protection against liner pitting, corrosion and coolant dilution - Easy to use test strips measure freeze point (glycol percentage) and molybdate/ nitrite - Results in 45-75 seconds - Easy to read table that indicates how much DCA4 or DCA4+ to add when these additives are low • Quick-Chek Three-Way Test Strip (contamination check) 10 Strip Bottle - Easy to use test strips measure levels of pH, sulphate and chloride for overall coolant quality - Minimises unnecessary draining of coolant still within specification

- Results in 30-70 seconds - Test twice a year - For use with PGPlus or other coolants not coloured red or orange

Coolant Refractometers • PGPlus Refractometer and PG Platinum Refractometer available - Determines glycol percentage (freeze point protection) for coolants - More accurate than test strips or float-type hydrometers - Durable storage case included For more information, visit www.fleetguard.com.au or call Cummins Filtration on 1800 032 037.

THE “ULTIMATE” IN BRAKE TESTING EQUIPMENT Braking performance is a critical factor when considering vehicle safety The potential damage of a couple of tonnes of steel and plastic hurtling out of control can be detrimental to property and people. Traditionally, the braking capabilities of a vehicle are tested using a physical and on-road check to verify that safety standards have been complied to. However, what about the brake’s operating performance? Are the results of the vehicle’s braking capabilities still accurate when a driver has to suddenly slam on the brakes? A Victorian based manufacturer, AutoTest Products, says it is taking an innovative approach to

testing equipment to ensure a brake’s capabilities and operating performance are factored into the safety of a vehicle. AutoTest explains that it provides a range of stateof-the-art, automotive testing and diagnostic products, designed to improve the accuracy of the test results used to meet safety regulations. It says AutoTest products will also help generate business for workshops, with or without Licensed Vehicle Testers (LVT) status. AutoTest offers two main product lines: the ‘AutoStop,’ which is a range of products designed to test a vehicle’s brake performance, and the ‘AutoLight,’ which enables accurate measurements to be taken of the light transmission through vehicle windows. AutoTest also offers a range of workshop products relating to suspension, emissions, headlights, Noise, OBD, and brake fluid.  AutoTest supplies workshops, regulatory authorities and service testing stations across the world, including Australia, New Zealand, USA, UK, South Africa, Malaysia, Holland, France, and Germany, with products from the AutoStop range. It says that its AutoStop Maxi brake meter is used by over 3,000 workshops in New South Wales alone.

80

Australian Automotive Aftermarket Magazine April 2021

AutoTest Workshop Pro 10 AutoTest explains that its AutoTest Workshop Pro 10 is an easy to use electronic in-vehicle testing device, used to measure the deceleration required to stop a vehicle. At the end of each test, the AutoTest Workshop Pro 10 evaluates a vehicle’s brake performance and prints out or records the results of the test for future analyses. The comprehensive report includes information on vehicle speed, deceleration, stopping distance and GPS location. The AutoTest Workshop Pro 10 can print copies out for both you and your customer, if required. An advantage of the AutoTest Workshop Pro 10 for Victoria and Queensland based workshops and garages is that it reads all three VicRoads and QLD DOT specified figures, including GPS locations, average peak decelerations, stopping distances and test speeds. For more information, visit www.autotest.net.au


GARAGE EQUIPMENT

KEEPING IT GREEN By keeping it clean Exhaust Clean Australia says it offers the ultimate emissions cleaning solutions for DPF, SCR, EGR, intake manifolds, intercoolers and EGR coolers. It says it uses state-of-the-art and industryleading machines to clean Diesel Particulate Filters and the like back to near new condition with all carcinogenic particulate matter contained inside the machine trapped in purpose-built filters which can then be disposed of safely without a threat to the environment. Regular cleaning of DPFs helps extend the life of the filter, removing all soot and ash up to 10 microns from the porous membrane of each cell which helps engines perform at optimal efficiency and peak power. Over time, ash builds up in the bottom of each cell after the vehicle performs a regeneration to remove the soot loading, eventually resulting in exhaust gas flow restriction. This restriction increases exhaust backpressure which in time reduces engine efficiency requiring more fuel and more boost from the turbo to perform at the same level.

The ash loading in each cell is not removed by a regeneration whether it’s done whilst driving or forced using a scan tool, says Exhaust Clean Australia. It says a forced regeneration should never be the solution to a blocked or restricted DPF, as so many other external factors can cause DPFs to become blocked such as split intercooler hoses, faulty sensors, EGR valve failures/restrictions, worn injectors and incorrect grade of oil to name a few. While these are all contributing factors, Exhaust Clean Australia says one of the biggest contributors to a DPF issue can be driving style. It explains that consistent short trips over a long period of time will cause the DPF to become restricted in flow as this style of driving does not allow the ECU to perform a regen due to a lot of factors not being met. Further, the engine not being up to operating temperature and short timeframes of not driving at a consistent higher rpm will inhibit the system performing a regen to remove the soot loading from the filter.

Exhaust Clean Australia says that fuel economy, performance and throttle response are notably improved when keeping these emissions systems clean and in a good operating manner. Turbo chargers are also put under a lot less stress with a free flowing and restriction free DPF. It says the cost of DPF cleaning versus DPF replacement is miniscule in comparison and will be recouped in lower operating costs plus reductions in wear and tear on some critical components as well. Exhaust Clean Australia services the greater Brisbane and Gold Coast areas to the New South Wales border with free DPF pick-up and delivery. It also will accept DPFs from all over Australia to receive a new lease of life, no matter your location. For more information, visit www.exhaustclean.com.au or call 073382 7199.

TWO-POST LIFTS FROM MAHA Australian workshop equipment specialist introduces innovative triple safety German-made hoist to local market MAHA has recently brought to Australia the German-made MA Star two-post lift, which has a 3500kg load capacity. It has a triple safety feature and a 20-year plus proven spindle-nut system with self-locking thread and comes with a five-year warranty. The MA Star two-post lift comes in several models: the MA Star 3.5A Asymmetrical, the MA Star 3.5S Symmetrical, and a soon to be available 5500kg load capacity version. The MA Star 3.5A includes asymmetrical columns turned by 45 degrees for a generous door-opening angle, and asymmetrical support arms with a 180-degree range. The optional MA Star 3.5S comes with symmetrical columns for a reduced overall width and symmetrical support arms.

The coming soon MA Star 5.5 has been designed to accommodate larger vehicles and long wheelbase vans and will be available in Australia in the coming months. As usual, the customer can choose from numerous additional options, including an LED lighting kit or the 5.5 specific wheel fork supports for special and electric vehicles, which allow unrestricted access to the underside of the vehicle and thus facilitate the removal and installation of vehicle batteries. MAHA says these supports are also ideal for municipal vehicles such as street sweepers, which often do not have mounting points for support arms. All models are available with variable installation width and are finished with your choice of powder coating or are supplied in standard RAL 7040 window grey on the columns and RAL 7016 anthracite grey on the support arms.

Features with standard delivery: • Two asymmetrical columns with control panel at operating column • Four asymmetrical support arms • 80mm standard pick up pad height suitable for lowered vehicles (MA STAR 3.5 only). • Sports car arms are available for race car applications.

• 50mm and 100mm extensions that can be combined to achieve 150mm for large side steps • Adjustable Cable bridge for low ceiling installation MAHA explains that its lifts are manufactured in Bavaria in Germany and hold Factory approvals with the German OEMs, stating that these approvals are only obtained be adhering to strict lift requirements across the entire range. The features of the MA Star 3.5A and MA Star 3.5S are highlighted in a YouTube video which can be found on the MAHA Australia and New Zealand YouTube Channel. For installation costs and more information, call MAHA Australia on 1800 006 242 or visit www.maha.com.au Australian Automotive Aftermarket Magazine April 2021

81


GARAGE EQUIPMENT

MAKING AN IMPACT ACS TOOL HIRE PROGRAM With Auto One The Auto One group has been making recent headlines with the addition of new stores, but the Australian automotive retailer has started making waves with the range of products on its shelves. Auto One says the launch of its eye-catching Impact Automotive range was implemented to allow Auto One outlets to not only provide quality products to their customers but also “produce the best value for money offer for the Australian market.”

The Impact Automotive range includes garage equipment, coolants and floor mats. Auto One states the range of garage equipment is impressive, covering everything from engine cranes to vehicle dollies, right through to high lift jacks and mobile mechanic stools. The trolley jack range provides a convenient and efficient solution for everything from DIY to trade at an affordable price. The Impact Coolants range offer both premix and concentrate variations that cover everything from passenger car to light commercial applications. The red and green long-life variations are supplemented by a Corrosion Inhibitor option, giving strong car parc coverage through 15 individual SKUs. “We will continue to grow the Impact Automotive range where we see opportunities to offer quality products at a very competitive price,” said Auto One’s newly appointed Head of Marketing, Lara Galvin. “The Impact brand started with a range of trolley jacks, engine hoists and general garage equipment. “We will continue to add products to that area of the range, as well as find new opportunities to implement well-designed and excellently produced products in additional areas for our customers.” For more information, visit www.autoone.com.au 82

Australian Automotive Aftermarket Magazine April 2021

The program includes nine different tool kits including a range of DCT tools Australian Clutch Services (ACS) offers customers the opportunity to hire a range of specialised tools with the purchase of any applicable ACS clutch kit. The ACS tool hire range has been developed to support an evolving market with the necessary tools and technical support. This includes DCT removal and installation tools which are generally vehicle specific. “The market in which we operate is quickly evolving with dual clutch transmission technology now starting to become commonplace in the aftermarket,” ACS Business Development Manager, Colin Jevons, said. “Our distributors around the country are seeing a major increase in the demand for DCT clutch kits and components and it is important we can provide them with the tools and support required to install these components. “As part of this, we have introduced the tool hire program that allows customers to hire the required tools for the clutch installation rather than having to purchase multiple vehicle specific tools.” ACS says the hire program is proving successful and only includes a minimal fee to cover freight and logistics costs. “The feedback from the market has been very positive with many of our distributors’ customers being able to take on these jobs now they don’t have to incur the significant investment in tools required,” Colin said.

“This has opened up the market to a broader range of independent workshops and we are proud to be able to support these workshops as they adjust to this new trend.” The hire program currently includes nine different tool kits including a range of DCT clutch installation and removal tools. Also included is a self-adjusting clutch tool designed to assist in the installation of kits with selfadjusting pressure plates without causing the internal mechanism to incorrectly adjust during installation. These tools cover various vehicles from Audi, Volkswagen, Hyundai, Renault, Ford, Alfa Romeo, Fiat, Jeep and Kia. ACS explains it offers a comprehensive range of DCT clutch kits, flywheels, actuators, service kits and tools for purchase; with strong stock levels for fast delivery and a comprehensive range of the latest and hard-to-find parts. The tool hire program is available through any ACS distributor with the purchase of an applicable clutch kit. For more information, please call 1800 CLUTCH or visit www.australianclutch.com.au

FASTBACK PRO GARAGE CREEPER New and unique to the market Burg Design says the Fastback Pro allows technicians to easily and safely manoeuvre over floor grates, air hoses and even unpaved driveways. This patented garage creeper reportedly offers excellent comfort, handling and full control for an ideal working position without the user having to grab the underside of the vehicle being worked on to pull themselves up and around.  The two seven-inch All Terrain wheels are both in a “positive camber” configuration and provide the capability to easily spin and manoeuvre.  Further, the Fastback wheels have a dual tread tyre profile suitable for both smooth and rough surfaces. The Fastback also has dual level adjustment for low or high ground clearance and thanks to its low centre of gravity, Burg Design says a rollover is physically impossible.

Burg Design explains that the Fastback features a strong and durable heavy duty blow moulded HDPE shell with a very comfortable ergonomic shape and a soft polyurethane headrest. Also featured are tool trays in the armrests, two built-in removable magnetic work lights and two magnetic small parts trays. Also available as an optional extra is a lockable wall mounted bracket. The Fastback Pro Garage Creeper is protected by a two-year warranty. For more information, contact Burg Design on 03 9555 9277 or sales@burgdesign.com.au 


GARAGE EQUIPMENT

BUILD YOUR OWN ROTARY HOIST With Burson Equipment Not all automotive workshops are the same, so it makes sense that all automotive workshop hoists should not be the same or extremely limited in design specifications. Specific vehicle specialisations for automotive or body repair work require specific lifting capacities and design options to enhance productivity and workshop safety. Burson Equipment says it provides Australian automotive workshops the opportunity to custom design their own hoists to best suit their specific automotive specialisation. Burson Equipment says that together with the world’s leading hoist manufacturer, Rotary, it exclusively provides automotive repairers with the ability to customise their hoists using the vast number of options made available from the Rotary hoist and accessory range. Australian automotive workshop owners can select a style of hoist, choose a height or length that best suits their requirements, select from an arm or frontal design, select a voltage, and consider the optional accessories that Rotary makes available.

Once these selections are made, or for assistance with making these selections to best suit any specific workshop, automotive repairers or collision repairers can contact a dedicated Burson Equipment Specialist by calling 1300 287 766 to organise their own custom designed Rotary hoist. There are arm or ramp options, three overall height options (3628mm / 3873mm / 4178mm), three length options in closed front or open front design (4451mm / 5060mm / 5893mm), two voltage options (417V Three Phase / 240V Single Phase) traditional arm design or trio load arms, along with optional accessories including alignment kits, rolling jacks or the state-of-the-art Rotary Spotline and Locklight pack.

Burson Equipment also offers a brand-new Rotary four post hoist range with a complete built-in Alignment Kit, enhancing workshop productivity, accuracy and additional revenue earning capacity. All Rotary hoists from Burson Equipment reportedly function to an industry best height of 2000mm, providing abundant under vehicle working space with single point operation. Burson Equipment says these premium quality, customisable Rotary hoists feature high performance steel lifting cables and a range of optional accessories to best suit exacting repairer requirements. To find out more, contact the Burson Equipment Team on 1300 287 766 or visit www.bursonequipment.com.au

WORKSHOP EQUIPMENT From Aeroflow Performance Aeroflow Performance offers a wide array of tools and equipment for your workshop. Just some of the products on offer are as follows:

Professional Single and Double Flare Tool Kit The Aeroflow Brake Flaring tool is said to be the fastest way to get a professional single or double flare, every time. This easy-to-use flare tool comes with six assorted metric and imperial dies, including the popular 3/16” brake line which requires a double flare to meet ADR standards. This flaring tool produces convex and double flares to SAE and DIN standards in seconds while the smooth die does not mark the tubing and comes with an easy carry case.

Low profile car ramps When working with lowered cars with body kits, there isn’t the room to get a jack under the car to access a jacking point, even to simply look under the car to inspect something. Aeroflow Performance low profile car ramps solve this problem and are designed to not slide forward when driven onto, have a lip on the edge so you don’t drive off the ramp and are very lightweight.

Nine-inch diff centre assembly stand Mount this Aeroflow Performance assembly

stand to your work bench (or engine stand) to stop wrestling with the diff housing every time you need to replace a gear set or spool. It saves you time and energy, rotating 360 degrees for total access to your Ford nine-inch diff assembly.

Workshop creeper Forget rolling around on the cold, hard, uncomfortable concrete floor and get yourself a Aeroflow Performance workshop creeper. The six swivel castor wheels make it easy to move around underneath a raised and supported vehicle with little effort. The heavy-duty steel frame holds up to 130kg (maximum) and the great design of this creeper allows it to easily turn into a seat for the ultimate in comfort when working around the workshop.

LS Series Engine Lift Plate Aeroflow Performance’s engine lift plate is a perfect way to simplify the installation and removal of any LS engine. Remove the intake manifold and valley plate and bolt it down in place using the existing valley plate bolts. There are four holes for various chain placements for proper engine weight balance offset and it suits all GM LS engines.

Engine Lift Plate Aeroflow Performance’s engine lift plate allows you to lift engines up by the intake manifold for easier manoeuvring. You can also use them as a manifold cover when storing an engine. These Aeroflow zinc plated carburetted engine lift plates fit standard Holley 4150/4160 and Dominator, Rochester Quadrajet, Carter, Demon, Quick Fuel, Motorcraft, Edelbrock, Edelbrock Q-Jet and Carter AFB carburettors. Also on offer in Aeroflow Performance’s workshop equipment range are a wide array of hand tools, workshop trolleys, engine support bars, Qwik lift vehicle jacks, engine levelling tools, engine cranes, chassis stands, engine stands, engine cradles and more. To check out the full range, shop online or find your nearest distributor, visit www.aeroflowperformance.com or call 02 8825 1900. Australian Automotive Aftermarket Magazine April 2021

85


TRADE TALK

BRIGHT SPARK DRIVES INNOVATION AND DIVERSIFICATION NGK Spark Plug Australia Executive General Manager, John Wall, has built a long and successful career in the automotive aftermarket Basing his approach on a unique set of ‘unwritten ground rules’ or ‘UGRs’ and an innate ability to match customer expectations to long-term business strategy, John is excited about the new opportunities which lay ahead. “Truth be told, I have a fairly simple recipe for success,” John remarked. “I continually review the expectations of our customers and the NGK Team and then aim to exceed those expectations daily. “A large part of it is just to take the time to understand the expectations of those around you, then do a bit more and go above and beyond.” Originally from Wagga, John moved to Sydney as an apprentice butcher. However, by the time he finished his apprenticeship he was ready for a new challenge and keen to start a career in the Automotive Industry. While John openly admits he can still cook the perfect scotch fillet, mentioning that ‘low and slow’ is the only way to go, his passion for all things automotive drove him to work in various sectors within the industry including Clutch and Brake; Towing and Roof Rack Systems; Automotive Electrical and Lighting; and Canopy Systems. Thirty-five years of automotive industry service later, John had cultivated a unique set of skills

86

Australian Automotive Aftermarket Magazine April 2021

which lead to his opportunity to join NGK as its General Manager of Sales and Marketing in 2015. When he commenced this new position with NGK in March of that year, John quickly identified the core values that he says set NGK apart from the rest. “We’re humble, we strive for quality, the best range, the best supply rates and to offer the best service” John said before adding, “we feel we still have a long way to go, but we try.” John explains that NGK’s core values are tied to what is known as ‘The Nittoku Way.’ This approach is instilled into the behaviour of all NGK Team Members and include two basic traits of ‘Quality Products’ and ‘Involvement by All’ and the following four core values: • • • •

Shisei-Shinjitsu: Integrity Dokuritsu-Jiei: Initiative Shikai-Keitei: Diversity and Collaboration Soshi-Kantetsu: Passion and Perseverance

John says that while the next decade will certainly throw up new challenges for the automotive aftermarket, he is excited about meeting them head-on while discovering new opportunities to expand the already extensive NGK and NTK ranges.

NGK Spark Plug Australia Executive General Manager, John Wall

“With such a complex car parc here in Australia/ New Zealand, to ensure success it is critical to have the most extensive range of quality products to offer our customers,” John said. “We partner with OE engine manufacturers on a global basis to ensure all NGK and NTK products meet specific engine requirements. “This results in a product range where each part number is vehicle specific at the highest OE specifications, and aftermarket repairers get the benefit of this. “I like to think that I take a fairly strategic view for the long game. I hate short term fixes and I love change, whether it’s structural change in the business or structural change of an industry. “The automotive aftermarket has been going through a lot of change in the last twenty years, but I am confident that the industry is both progressive and adaptable to meet these challenges head on.” When quizzed about customer engagement, John provided a great insight into his management style. “While there is no doubt this is a complex business, I like to make things as simple as possible,” John explained. “We are customer-focused; describing our customers as the people who throw the packaging in the bin. It is simple, to the point, and helps our business focus on what matters.” NGK has an amazing history, but not many know that its origin and expertise extends far beyond the automotive industry. “If it is ceramic, there will be potentially some NGK involvement or history,” John said.


TRADE TALK Today you can find NGK semiconductors in electronic devices. Its ceramic cutting tools are popular in aerospace manufacturing, where fine tolerances are required. NTK is not only the largest OE oxygen sensor manufacturer in the world, but is also a major player within the medical industry. More recently, NGK acquired a global manufacturer of medical respirators – Caire – of which it has taken over the distribution in Australia and New Zealand. “From the automotive side, our core competency is technical ceramics,” John explained. “We have applied our technical ceramics expertise to develop what we consider the benchmark in spark plug, glow plug, and sensor technology.” As you’d expect from world leaders in technical ceramics, NGK invests heavily in product development and innovation. Its venture labs in America and Japan are currently working on projects that will take NGK and NTK beyond the 21st Century. “We’re very confident about the future,” John remarked. “The internal combustion engine is under pressure. From a global viewpoint, it will decline at different rates in different markets. “Western Europe and North America are leading the early take-up of EVs, but without a doubt, we’ll see more and more EVs hitting the roads in Australia in the not-too-distant future.” John says the business is well placed for the transition from combustion to electric-powered vehicles. “The NTK side of the business will play a critical role in the future as electric vehicles will have

more sensors than those powered by combustion engines. As a result, our NTK sensor range will grow over the next three to five years,” John said.

“We are constantly reviewing new opportunities not only in Automotive but also in aligned and totally new industries and markets.

“NTK is a critical brand for us, moving forward. What a lot of people don’t realise is that globally our revenue from NTK is around the same as NGK and I am confident that as the popularity of EVs increase, we’ll see NTK grow exponentially.

“We have some exciting things in the pipeline and have restructured some elements of our business to drive this harder.”

“The cliché ‘Think Global, Act Local,’ although over-used, is still relevant and can challenge us sometimes. “While we strive to continue our growth within the Automotive sector, we are also charged with expanding our business into other markets.

NGK has been a long-time supporter of the AAAA, and moving forward John believes the association will deliver even more value back to members. “The AAAA is critically important. You only have to look at the successes they’ve delivered over recent years, including the Right to Repair initiative, representing the aftermarket interests in the Telematics discussion, and the opening of the Innovation Centre to assist local product development and manufacturers,” John explained. “These have been considerable investments in both time and money. The AAAA is the voice of the aftermarket to Local, State, and Federal bodies, including the ACCC. “The AAAA goes about the business of representing all of us, never giving up. We urge all businesses and employees in our industry to not only support the AAAA but to get actively involved.” It seems there is little doubt that while John is at the helm, NGK will continue to thrive in Australia with his long-term strategic focus sure to set the company in good stead to overcome challenges and grasp new opportunities as the Australian automotive aftermarket continues to evolve. To find out more about NGK Spark Plugs visit www.ngk.com.au Australian Automotive Aftermarket Magazine April 2021

87


CONSUMER LAW

UNFAIR CONTRACT TERMS The unfair contract terms (UCT) regime under the Australian Consumer Law (ACL) can benefit small businesses by providing that where a term of a standard form small business contract is unfair, that term will be void This protects small businesses by incentivising businesses to identify contract terms that are unfair and amend those terms to avoid potential legal proceedings and potential reputational damage. Conversely, it also means that if a small business has a standard form contract that meets the definition of a ‘consumer contract’ or a ‘small business contract’, it will be subject to the UCT regime. This article provides a reminder of the UCT regime and a brief overview of an upcoming change to the UCT regime.

What is a UCT? A term is unfair if the term meets all of the following: • causes a significant imbalance between the rights and obligations of each party; and • is not reasonably necessary to protect the advantaged party’s legitimate business interests; and • it would be detrimental (financial or otherwise), to another party if applied or relied on. Additionally, whether the terms are transparent is also taken into consideration (ie. if the language is plain, if it is legible, presented clearly and readily available to a party affected by the term). The contract as a whole is also considered.

What is a small business contract? For the purpose of the UCT regime, a contract is a small business contract if all of the following are met: • the contract is for the supply of goods or services or the sale or grant of an interest in land; and

• when the contract is entered into, one party to the contract employed fewer than 20 people; and • either the upfront price payable does not exceed $300,000 or, if the contract is longer than 12 months, the upfront price payable does not exceed $1 million (the upfront price payable is the amount disclosed before or when the contract was entered into, as the amount payable for the supply of goods or services, or the sale or a grant in an interest of land). If all the above are met, then the contract is a small business contract. If a small business contract is also a ‘standard form contract’, then the contract will be subject to the UCT regime (see directly below).

How do I know if it is a standard form contract? It will be presumed that a contract is a standard form contract unless another party proves otherwise. Several factors can be considered in proving that a contract is a standard form contract, including: • if one party has most of the bargaining power; • the contract was prepared without discussion before it was entered into; • whether there was negotiation; and/or • if the terms could only be accepted or rejected without change.

What is an example of a UCT? The ACL provides some examples of terms that may be unfair (depending on a consideration of all relevant factors), including a term that only allows one party to terminate the contract, that only penalises one party for breach of contract or termination, or that allows only one party to vary the terms. Although the terms listed are not necessarily unfair, they give direction towards terms that should be carefully considered to determine if it is unfair in consideration of the circumstances.

What happens if a term is unfair? The term will be void and no longer apply to the parties, however, the remainder of the contract will continue without the void term if possible.

What are the upcoming changes to the UCT regime? The Australian Securities and Investments Commission Act 2001 (Cth) (ASIC Act) also contains an UCT regime that largely reflects 88

Australian Automotive Aftermarket Magazine April 2021

the UCT regime in the ACL but applies to contracts that are financial products or provide for financial services. The UCT regime in the ASIC Act will be extended to insurance contracts (with some exceptions and additional considerations), entered into on and from 5 April 2021, or if renewed after that date, on and from the date of renewal.

Takeaways The key takeaways are: • the UCT regime can benefit small businesses by incentivising standard form contracts to be more fair; • if a business has a standard form contract they should consider if any of the terms may be unfair; • if a term is unfair it can be declared void by a court and no longer apply, however, the remainder of the contract will remain on foot; and • under the ASIC Act the UCT regime will be extended to insurance contracts (with some exceptions and considerations) on and from 5 April 2021. Please contact Industry Legal Group if you would like any further information, including information regarding the definition of a ‘consumer contract’. This document is intended for general information purposes only and should not be regarded as legal advice. Please contact Industry Legal Group if you require legal advice.

AAAA Member Benefits Industry Legal Group provides advice to members on commercial law matters. If you have any questions relating to the above information, please contact Industry sLegal Group on 1300 369 703 or aaaa@industrylegalgroup.com.au


HR

CASUAL EMPLOYMENT REFORMS The Fair Work Amendment (Supporting Australia’s Jobs and Economic Recovery) Bill 2021 (Bill) was passed by Parliament on 22 March 2021 and the Act came into effect on 27 March 2021 The Bill was stripped back and amended before being passed. The remaining provisions are those related to casual employment. Provisions related to award flexibility including hours for part time employees; streamlining and improving the enterprise agreements process; strengthening compliance and enforcement including for wage theft; and measures to support more efficient Fair Work Commission processes were dropped.

Meaning of casual employee The term ‘casual employee’ is not currently defined in the Fair Work Act 2009. The Act provides a definition of casual employee. A person will be a casual employee if: • an offer of employment made by the employer to the person is made on the basis that the employer makes no firm advance commitment to continuing and indefinite work according to an agreed pattern of work for the person; • the person accepts the offer on that basis; and • the person is an employee as a result of that acceptance. The definition provides that the only considerations in determining whether no firm advance commitment to continuing and indefinite work according to an agreed pattern of work for the person is made are: • whether the employer can elect to offer work and whether the person can elect to accept or reject work; • whether the person will work only as required according to the needs of the employer; • whether the employment is described as casual employment; and • whether the person will be entitled to a casual loading or a specific rate of pay for casual employees under the terms of the offer or a fair work instrument.

A regular pattern of hours does not of itself indicate a firm advance commitment to continuing and indefinite work according to an agreed pattern of work. The question of whether a person is a casual employee is to be assessed on the basis of the offer of employment and the acceptance, not on the basis of any subsequent conduct of either party. A person who commences employment as a result of acceptance of an offer of casual employment remains a casual employee until: • the employee’s employment is converted to permanent employment; or • the employee accepts an alternative offer of employment (other than as a casual employee) by the employer and commences work on that basis.

Casual conversion In addition to existing casual conversion clauses in some Awards, the Act provides a statutory obligation for employers (other than small business employers) to offer casual employees the ability to convert to permanent employment if: • they have been employed for a period of 12 months; and • during at least the last six months of that period, they have worked a regular pattern of hours on an ongoing basis which, without significant adjustment, the employee could continue to work as a full-time employee or a part-time employee (as the case may be). However, an employer will not be required to make an offer if there are reasonable grounds not to make the offer and the reasonable grounds are based on facts that are known, or reasonably foreseeable, at the time of deciding not to make the offer. Reasonable grounds for deciding not to make an offer include the following: • the employee’s position will cease to exist in the period of 12 months after the time of deciding not to make the offer; • the hours of work which the employee is required to perform will be significantly reduced in that period; • there will be a significant change in either or both of the following in that period: o the days on which the employee’s hours of work are required to be performed; o the times at which the employee’s hours of work are required to be performed; which cannot be accommodated within the days or times the employee is available to work during that period; and

• making the offer would not comply with a recruitment or selection process required by or under a law of the Commonwealth or a State or a Territory. The Act provides notice requirements for making, accepting and refusing an offer.

Orders relating to casual loading (ie. to prevent double dipping) In the event an employee is misclassified as a casual and makes a claim for relevant entitlements (eg. paid annual, personal and compassionate leave, payments for public holidays, payment of notice in lieu of termination and redundancy pay), the Act requires a court to reduce the amount payable to the employee for the relevant entitlements by an amount equal to the casual loading amount. There are also provisions for the court to reduce the claim by an amount equal to a proportion of the loading amount. For example, the contract of employment may specify the portion of the loading amount attributable to a relevant entitlement.

Small claims The Act allows for disputes related to casual employment (including eg. casual conversion) to be dealt with as small claims proceedings.

Information Statement The Act requires the Fair Work Ombudsman (FWO) to publish and employers to provide to their casual employees a Casual Employment Information Statement. The Statement can be found on the FWO website. This article is intended for information purposes only and should not be regarded as legal advice. Please contact Employer Assist for advice.

AAAA Member Benefits Employer Assist can provide advice to members on employment law matters. If you require assistance, we encourage you to contact Employer Assist on 1300 735 306 or at aaaa@employerassist.com.au Australian Automotive Aftermarket Magazine April 2021

89


MILESTONES

FROM KARUME TO GLOBAL POWERHOUSE Bridgestone has enjoyed an incredible 90-year journey so far Shojiro Ishibashi in many ways was ahead of his time. He strongly believed a simple profit seeking business will never thrive, but a business that contributes to its society and country will be forever profitable. With his philosophy at the core of the business he founded in 1931 – Bridgestone Tire Co, Ltd – it is no surprise that 90 years later his legacy is as one of the industry’s most iconic names, now employing approximately 140,000 teammates around the globe with operations in more than 150 markets. Global expansion was a vision even at the company’s inception, with Shojiro naming it from a translation of his own name “Ishibashi” or “Stone Bridge”, and then reversing the order because he felt it sounded better. Only three years later the first dedicated Bridgestone factory was opened in Kurume City, in the Fukuoka Prefecture, with the company eventually expanding to have a total of 165 manufacturing plants today. 1935 saw a significant investment into diversified products, with Bridgestone producing its first golf ball that year, and then bicycles in 1946. In the 1960s, there came an increased focus on global expansion with the establishment of a plant in Singapore to better serve this market and the then Federation of Malaya – key markets for Bridgestone exports at the time. The experience gained in the process underpinned the globalisation of the busines across the subsequent decades. With the company’s profile growing, in 1968 it introduced its mission of ‘Serving Society with Superior Quality’ – shaped by Shojiro’s philosophy and still in place today. It was also the year Bridgestone earned the prestigious Deming Prize for excellence in quality management. In the following decade, an icon was born with the introduction of the Potenza high-performance tyre by way of the RE47 in 1978, which boasted

performance similar to a racing tyre for road vehicles. More than 40 years later, Potenza remains one of the mainstays of Bridgestone’s line-up and is still loved by enthusiasts around the world, as well as being a go-to for car manufacturers. Throughout the 80s, preparations were made for substantial growth, including the investment into the Australian market at the start of the decade with the acquisition of Uniroyal Tyre Company’s plants and the creation of Bridgestone Australia. Then came the introduction of a new corporate logo in 1984, and the adoption of the Bridgestone Corporation name. Made up of a ‘rising arrow’ to signify the Bridgestone’s never-ending ambition and a ‘hot triangle’ to signify burning passion, this logo has remained the company’s insignia ever since with a few modernisations along the way. 1988 saw a move that is now referred to as Bridgestone’s ‘Foundation 2.0’ – the merger with the Firestone Tire and Rubber Company which saw the Bridgestone Corporation become one of the top three manufacturers in the market. The brand’s global presence continued to grow through the 1990s and the time soon came for it to flex its muscles in the global motorsport arena, becoming a supplier to Formula One in 1997 with McLaren. This was the start of 14 years in the sport from 1997-2010, with Potenza-shod cars contributing to a total of 175 Grand Prix victories, 168 pole positions and 11 Drivers’ Championship and Constructors’ Championship titles. Following its time in F1, Bridgestone saw the potential in the World Solar Challenge as a new platform to contribute to the development of the mobility, society and environmental technologies segments as well as young engineers and in 2013 became the naming rights partner of the 3,000km event – a deal which will remain in place until the company’s centenary following a 10-year extension at the end of the last event.

The Bridgestone Group has positioned the 90th anniversary of its founding as an important milestone as it advances toward its 100th anniversary and beyond – the first of many stepping stones as the company looks to realise its Mid-Long Term Business Strategy and work towards an ambitious vision for 2050. Global Chief Executive Officer and Representative Executive Officer, Shuichi Ishibashi – who assumed the position in March last year – acknowledges that the company has evolved significantly over nine-decades, but says there are core values that will remain into the future, echoing the foresight of the founder. “Bridgestone has continued to overcome countless challenges, even in the face of uncertainty and turmoil, as it has proceeded to gain experience, learn, and grow into a stronger company,” Shuichi said. “I have great appreciation for our customers, business partners, community members, and various other stakeholders who have supported Bridgestone throughout its long history. “We will continue to place sustainability at the core of our management as we advance past our 90th anniversary and seek to grow into a sustainable company together with society and customers.” As the company looks towards its centenary, Shojiro’s sentiment of giving back to the community is alive and well, with sustainability and society at the core of its future. For more information, see www.bridgestone.com.au

90

Australian Automotive Aftermarket Magazine April 2021


MEMBERS IN MOTORSPORT

MOTORSPORT: PART OF REPCO’S DNA Repco has recently taken its long-standing role in Australia’s motorsport community to brand new heights Repco has been an important part of the Australasian automotive landscape since 1922 and has a proud motorsport heritage dating back to the mid-60s. In 1966, Repco famously teamed up with Sir Jack Brabham to produce the three litre Repco V8 engine that powered Sir Jack to his 1966 Formula One World Championship (the last of three) – the only time that any individual has won both the World Constructor and Driver Titles in a feat unlikely to ever be repeated. In addition to its partnership with Sir Jack, in 1969 the Repco V8 also powered Frank Matich’s SR4 Sports Car, and in the 1970s Repco developed and built the F5000 engine for Formula 5000 racing, which won races in the Australian Grand Prix, the New Zealand Grand Prix, the Australian Driver’s Championship, and the Australian Sports Car Championship. Through the same era, a derivative of the F5000 won the Australia Touring Car Championship, including success at Bathurst. Over the years, Repco has not limited its passion for motorsport to circuit racing, also supporting the 1979 Repco Reliability Trial which was famously won by the legendary Peter Brock, and later, the Repco Rally Team. In more recent years, Repco proudly supported Garry Rogers Motorsport in the early 2000s before later becoming an integral part of Dick Johnson Racing. With DJR, Repco has been a part of the successful claiming of the last two Supercars’ Driver’s Championships in a relationship which continues today and has also seen the launch of the Repco Young Driver’s Scholarship Program which sees Repco assist selected young and upcoming drivers as they make their way through the motorsport ranks in Australia and New Zealand.

Now in 2021, its place in the Australian motorsport landscape has been unquestionably cemented with its naming rights partnership of both the Repco Supercars Championship and the lauded Repco Bathurst 1000, as well as the Repco Mount Panorama 500. “Our team are driven by a genuine passion and enthusiasm for all things motoring and motorsport,” explains Repco Australia Executive General Manager, Wayne Bryant. “Aligning ourselves with passionate fans and demonstrating that we are authentic enthusiasts helps build the connections between fans and our brand. “Our valued partners and trade customers have also demonstrated their passion for motorsport, and so investing in motorsport provides for incredible connections across our business.” While Repco’s sponsorship activities have been well-respected for decades, its move to take over the naming rights of the entire Supercars championship and its jewel in the crown, the Bathurst 1000, has certainly been seen as a large move in the marketplace. “We had been building towards the moment of announcing our new partnerships with Supercars for over three years, and it was a real honour to be able to be unveiled as the new naming rights sponsor for this great series for the next five years

and to have the opportunity to support what is Australasia’s premiere racing series,” Wayne said. “We have always had a rich history in motorsport, and first announcing our support of the Repco Bathurst 1000 and then of the entire Supercars championship have been our most exhilarating steps yet. For us, it makes perfect sense. “First, the alignment between the Supercars fan base and our customers, both in retail and the trade, is extremely strong. “Then, when you combine this with the enthusiasm of our own staff, it is clear that partnering with this great sport provides a unique platform from which we can showcase our brand and our genuine passion for motorsport and motoring in general. “It also allows us to have an opportunity to give back to the fans that have supported us all these years, which is very important to us.” Of course, even the best sponsorship efforts will fail to meet their goals if they aren’t leveraged correctly. Repco and its team have put in place an intricate and robust leveraging system to make sure that these partnerships perform to the highest possible levels for their business. “One of the first things we did after announcing our new Supercars Series partnerships was to engage directly with the fans and hear their thoughts on how we can take the Championship to a whole new level,” Wayne said. “As a result of that research, we now have a robust platform and strategy in place to leverage this partnership both on and off the track. “Our focus across the year will be on continuing to work with the team at Supercars to further enhance the fan experience and bring the sport closer to them. “As part of this, we have recently launched ‘The Garage’ which will provide fans with the ability to connect with each other, get access to exclusive content and win ‘Money Can’t Buy’ experiences. “The Repco Garage is not just a new online destination for motoring and motorsport fans; it will also feature as a major at-track activation at key rounds of the championship this year.” For more information, visit www.repco.com.au Australian Automotive Aftermarket Magazine April 2021

91


PERFORMANCE & RACING

BURSON AUTO PARTS RACING WINS A breakthrough victory came at the Phillip Island TCR Round It took only until the second round of the 2021 Supercheap Auto TCR Australia Series for Burson Auto Parts Racing to claim its first TCR race win and overall round victory. Burson Auto Parts Racing driver Jason Bargwanna delivered a superb victory in the second and final race of the round, fighting his way through the top end of the field in perfect weather conditions to claim the Sunday’s TCR race victory, the first in Australia for the Peugeot marque. Jason gained the opportunity to power into the lead of the race when rival Chaz Mostert suffered a tyre failure on the 12th lap. From there the highly experienced racer extended his lead by several tenths of a second per lap to score a memorable inaugural TCR Australia Series victory for Burson Auto Parts Racing and Garry Rogers Motorsport (GRM).

This victory adds to a series of firsts for Jason and GRM, given that the Victorian driver raced to GRM’s first Supercars victory back in 1998 and he won the Bathurst 1000 with the team for the first time in 2000. Jason also earned his emphatic inaugural TCR Australia Series victory after last competing with GRM all the way back in 2002. This victory also presented an outstanding fightback by the team following the Burson Auto Parts Racing driver’s major accident at the final race of the opening round held in Tasmania. The veteran racer displayed outstanding pace throughout Sunday’s 15 lap race to stand on the top step of the TCR Australia podium for the first time. “To come back to GRM with Burson Auto Parts and obviously having my son Ben as my teammate, it’s pretty emotional stuff,” Jason said. “I’ve been doing this for a long time, but to be able to come back and get the winner’s trophy - it’s pretty special. The guys at GRM worked hard to fix this old girl after Tassie and to come back - and it was a bit of a jet in that last race. “We were out of the window a bit in qualifying, we managed to work our way to it, and we were catching Chaz, which is always a good thing.”

Ben Bargwanna, piloting the striking Precision Auto Equipment liveried second GRM TCR Australia Peugeot 308 finished sixth in the final race of the round after another strong and consistent weekend. Saturday’s TCR race saw torrential rain hit the Victorian seaside circuit, with Jason and Ben finishing fifth and ninth respectively. “What a way to get the 2021 season under way for Burson Auto Parts Racing,” Burson Auto Parts General Manager – Marketing, Anthony Hughes, said. “We always knew that we had the drivers and the team to win races in this competitive series. Now, at only the second round of the championship, we have already delivered on that promise.  “We are also very pleased to have shared this inaugural success with our supplier sponsors, Hella Pagid, Dayco, Wesfil, Fuchs, Sachs, Bosch and Premier Auto Trade.”  For more from Burson Auto Parts, visit www.burson.com.au

DAYCO PARTNERSHIP OPTIMISES HYBRID TECH The Dayco team recently worked with Maserati to create a tailored solution for its Ghibli Hybrid Dayco – a leading engine products and drive systems specialist for the automotive, industrial and aftermarket industries – says it is not only considered a preferred solution provider for high technology original equipment components around the world, but a strategic technical partner in the design and manufacture of complete systems. It says a recent example of this role is demonstrated in the company’s relationship with Maserati, for which the Dayco team designed and manufactured a tailored solution for the complete BSG (Belt-integrated Starter Generator) hybrid system, also known as P0 Architecture, for the brand’s MHEV (Mild-Hybrid Electric Vehicle) engine in its Ghibli Hybrid.  “To achieve Maserati’s required objectives, each component of the hybrid system has been designed to the highest standards to maximise fuel savings, reduce CO2 emissions and increase the durability of the entire system,” Dayco Vice President OE Sales and Business Development, Wouter Nijenhuis, said.   92

Australian Automotive Aftermarket Magazine April 2021

“This has been made possible through the compact design and use of optimised materials to produce the side-arm tensioner, the development of a new Poly-V Belt incorporating innovative materials and manufacturing processes to guarantee the best coefficient of friction during the lifetime of the engine. “Finally, the addition of our new damper pulley has been specifically designed to protect the crankshaft of this powerful MHEV engine. “Emphasising our commitment to the relationship with Maserati, the Dayco side-arm tensioner is being produced on a new, dedicated assembly line, which is state-of-the-art for this

type of product and equipped with Industry 4.0 technology. “Embracing the trend towards automation and data exchange in manufacturing technologies and processes that is at its heart, the PLC computer control system utilises artificial intelligence, inter-connected assembly machines and finally, features fully autonomous testing. “I wish to thank the entire Dayco global team for this outstanding result, which demonstrates the company’s partnership credentials and was achieved in spite of the exceptionally challenging circumstances caused by the current pandemic.” For more from Dayco, visit www.dayco.com


PERFORMANCE & RACING

XS INJECTORS SIGNS ON WITH TA2 The company has signed on as the exclusive Fuel Injector partner of the TA2 Muscle Car Series Injectors Online, which designed, developed and sells XS Injectors by Xspurt, is using the dynamic TA2 Championship to highlight the product’s performance strengths. It says XS Injectors are the world’s most accurate performance fuel injector. In an open-ended sponsorship deal, XS Injectors by Xspurt is a homologated component of the TA2 Muscle Car Series and is said to be perfectly suited to the General Motors LS-based small block engine that features in the Ford Mustang, Chevrolet Camaro and Dodge Challenger that make up the grid. The product is also a key component for daily drive Holden and HSV vehicles. Performance orientated, Injectors Online says

that not only do XS Injectors deliver industry leading consistency with each injector set exactly matched to tolerances of just one per cent in flow rate and two per cent in deadtime, but the level of testing each injector and injector set undergoes “has never been seen before.” XS Injector’s dynamic flow matching process records over 6,500 flow testing points and each injector endures almost 300,000 individual measurements for flow, temperature, pressure and voltage. “XS Injectors are perfectly suited to cars that run LS engines, which is what attracted us to the TA2 Muscle Car Series – it is a perfect alignment of products,” Injectors Online Managing Director, Simon Richards, said. “The unique characteristics of the XS injector are built for cars like Holden and HSV, as well as the traditional muscle cars like Mustang and Camaro. “The TA2 Series, as well as those who drive cars of this type, need a performance injector that they can trust and one that will last – which is why XS injectors come with a lifetime warranty. We have absolute confidence in our product, and so should you.”

In a highly regulated and cost-effective series where car weight is restricted to 1,250kgs (including the driver) and engine outputs are limited to approximately 390kW (525hp) and 6,500rpm, the TA2 Series is designed with one key focus – performance. “Having a local business that can supply the exact product we require, along with being able to match, set and register each injector, is the ideal way to ensure the competitors are receiving the correct spec component to keep within the category regulations,” PROMAXX TA2 Muscle Car Series National Category Manager, Craig Denyer, said. For more information about the 2021 TA2 Muscle Car Series, go to www.ta2racingaustralia.com For more information about Injectors Online and the XS brand, contact Simon Richards at simon@injectorsonline.com

NEW DATES FOR MEGUIAR’S MOTOREX The show has been rescheduled to November 20-21, 2021 Meguiar’s MotorEx will return to the Melbourne Showgrounds across November 20 and 21 later this year for a massive pre-Summer celebration of all things custom car culture. Show organisers say more entrants, exhibitors, and special guests than ever before are on the program for “what is sure to be the biggest MotorEx show ever.” Preparing for the massive 20th anniversary weekend, MotorEx Managing Director Andy Lopez is eager for this year’s event to begin. “The team has watched with excitement over the past 12 months as our entrant registrations have boomed with newly completed builds,” Andy said.

“There’s a lot of excitement in the car scene right now, and despite the challenges of the last year or so, the industry including our aftermarket partners have been working hard to create new products, car builds and services that they’re keen to show off.” With events in other states heading back to normality including affiliated events such as January’s Summernats Slam, organisers are confident that Meguiar’s MotorEx will be everything the car scene in Melbourne missed out on in 2020 and then some. They say entrant and spectator tickets are flying out the door and early bird tickets remain on sale at their lowest price ever of $25 per day. Featuring the very best rides in Australia, a huge trade and exhibition show with hundreds of the best local and international aftermarket brands, a massive show ’n’ shine backed by good mates Rare Spares, drifting demos and so much more, show organisers state Meguiar’s MotorEx is the premier car show for all car enthusiasts to enjoy. With a continued focus on developing and maintaining strong relationships with the

automotive aftermarket, the focus is on supporting and growing the industry by giving it a place to shine. Headed by partners Milwaukee, MotorEx’s trade and exhibition show, Performance Garage, is filling up fast with many of Australia’s best aftermarket businesses reserving their site. Meguiar’s MotorEx organisers say the show is the best place for automotive brands, new and existing, to put their products in front of thousands of eager automotive fans, many from the trade, who come to the show ready to shop. For information on participating in Meguiar’s MotorEx, email info@motorex.com.au For more information, visit www.motorex.com.au Australian Automotive Aftermarket Magazine April 2021

93


4WD

INTRODUCING NOMADIQ “The ultimate portable BBQ” has arrived to market Notchka says the quintessential Australian barbecue just got even better with “the lightest, most robust and portable BBQ to ever reach the market” – the NomadiQ – now available. Weighing just six kilograms and fitting into a stylish, over-the-shoulder carry bag, the NomadiQ is the latest innovation from internationally acclaimed, Netherlands-based design company, CQ International. Notchka says the BBQ is so portable that it can be used just about anywhere from picnics in the park to small residential balconies and is fuelled by inexpensive, readily available, portable propane canisters.

It is also small enough to fit behind the driver or passenger seat of your vehicle. It measures just 40cm wide by 36cm high when folded, but still offers two independent grilling surfaces of 700 square centimetres each. Each side is individually temperature controlled and the aluminium, non-stick surfaces make it extremely easy to clean. The NomadiQ is distributed in Australia and New Zealand by architectural hardware and industrial products company, Notchka. For more information, visit www.nomadiqbbq.com.au or call Lindsay Boladeras on 0418 944 158.

94

Australian Automotive Aftermarket Magazine April 2021

HSP ADDS MORE PRODUCTS New products are now available to suit Hilux and Amarok HSP continues to innovate for the Australian market and has recently introduced new products to suit Hilux and Amarok.

Hilux Rugged X Premium HSP Hard Cover With the increasing popularity of factory enhanced vehicles such as the Nissan Navara N-Trek and Hilux Rugged X, HSP has decided to add another product to its existing Premium Hard Lid range. The newest edition is the Hilux Rugged X Premium Lid. This lid allows the user to keep their Rugged X bars and is similar to the Sr5 Premium lid. However, the new lid has some design changes to the side infills which allow for a seamless integration of the genuine sports bars and legs to the HSP hard cover. Additionally, the HSP premium hard cover has central locking and LED light options, comes painted to suit the factory colours of the vehicle, and can be removed in less than a minute. “With the popularity of roll tops, we have seen a shift in the way hard covers are portrayed,” HSP Sales Director, Massih Aimaq, said. “That is why we have made every effort to ensure that removal of these covers is quick and efficient. We wanted to make sure that customers purchasing new vehicles had a large range of products available that may suit their particular needs more.”

Volkswagen Amarok HSP Roll R Cover to suit the Sailplane Another new product that HSP has recently launched is the Electric Roll R Cover to suit the new sailplane on certain model Volkswagen Amaroks.

The newly released cover allows the factory sailplain to perfectly mount on to the Roll R Cover and due to the slim side rails of the HSP Roll R cover, there are no changes to height which allow for a perfect flush fit. HSP says the unit is also a world first in that it can be completely controlled via the HSP 4x4 app, allowing the user to fully operate their cover from their Apple or Android device. HSP states that the Roll R Cover is Australia’s first and only locally manufactured electric roll top with a range of features that put the unit in a class of its own. “Due to having an internal design lab and locally manufacturing the products in house, we were able to swiftly act on the newly released sailplane and create something that enhances the looks and functionality of the vehicle tub,” Massih said. HSP is currently expanding its national footprint, recently announcing a large new manufacturing plant in Regional Victoria while also increasing its staff in Metro Melbourne. If you are interested in working with or for HSP, please contact info@hsputelids.com


4WD

REDARC LAUNCHES NEW SOLAR PANEL RANGE The new solar panels complement REDARC’s whole off-grid power solutions REDARC says it is excited to release its new range of fixed and portable folding solar panels. The new fixed panels will be available in 50, 80, 120 and 180-watt power ratings and the portable folding panels will be available in 120 and 200watt power ratings. The new 200-watt portable folding panel is the highest capacity solar panel ever available from REDARC.

New Monocrystalline Fixed Solar Panels Suitable for more permanent installations and perfect for the seasoned adventurer, fixed solar panels are typically found in arrays on the roof of caravans, RVs, motorhomes as well as camper trailers and 4x4 vehicles. REDARC says its new fixed panels are both smaller and up to 21 percent lighter than their previous generation due to improved cell efficiency. Available in a range of sizes and capacities, they are designed to maximise the roof space available on any given vehicle.

New Monocrystalline Portable Folding Panels With market leading cell efficiency and an innovative unglazed design, REDARC says its new portable folding panels are up to 50 percent lighter than other popular panels on the market. The new ETFE (ethylene tetrafluoroethylene) coating reportedly creates an ultra-lightweight, less fragile panel, making them quick and easy to set up and pack down in the perfect portable solution for the weekend warrior. The portable folding panels include “genuine industry standard” Anderson SB 50 connectors for convenient plug-and-play portability. Kits are also available which include a corresponding REDARC solar regulator and extension cables for an out-of-the-box, ready to use solution. “Our next generation solar range has a solution for everyone. When coupled with our extensive range of off-grid power solutions, there’s no reason to shop anywhere else,” REDARC General Manager Aftermarket Sales, Ben Marsh, said. REDARC says customers can get the most out of their new REDARC solar panels by pairing them

with the Manager30 Battery Management System or BCDC in-vehicle charger. Both include MPPT solar regulators and Green Power Priority, ensuring that the system draws solar power first. The new solar panels complement REDARC’s whole off-grid power solutions – power generation, storage, charging, management, and conversion. Like all REDARC products, the new solar range come with nation-wide support, including a twoyear “hassle free” warranty and after-sales service to answer any questions. For more information visit www.redarc.com.au/solar

BENDIX DUAL-DIAPHRAGM BRAKE BOOSTER UPGRADE Improving brake pedal pressure and braking effectiveness Bendix has released its latest Ultimate 4WD Brake Booster kit using dualdiaphragm technology to improve safety for 4WDs towing or carrying heavy loads. Designed as a direct ‘bolt-in’ replacement for the original equipment single-diaphragm brake boosters, the new booster is designed to improve brake pedal pressure and braking effectiveness for improved stopping distances. The Bendix Ultimate Brake Booster Upgrade provides more effective and safer braking performance for vehicles carrying added mass, as well as those fitted with larger diameter tyres. The Upgrade has been specifically engineered for popular 4X4 wagons and dual cab utes which are commonly modified with suspension lift and larger wheels and tyres. It uses dual (tandem) rubber diaphragms to effectively double the surface area over the original booster without significantly increasing the size of the canister. The new booster kit is ADR certified and comes boxed with full fitting instructions. The booster complements the Bendix Ultimate 4WD Brake Upgrade Kits and Bendix recommends that Bendix heavy duty braided brake lines are also fitted at the same time. For more information, visit www.bendix.com.au Australian Automotive Aftermarket Magazine April 2021

95


SHOPFRONT

BRIDGESTONE SELECT HENDRA CLAIMS TOP PRIZE Inaugural Drive program recognises Bridgestone Select and Bridgestone Service Centres Bridgestone has named its top performing stores throughout Australia for 2020, with Queensland’s Bridgestone Select Hendra, owned by Caleb Sos, claiming the title of ‘National Franchise of the Year’ in the inaugural year of the Drive program. The Drive program was launched in January 2020 as the recognition program of Bridgestone Select and Bridgestone Service Centres, seeing the network benchmarked against customer satisfaction and business performance. Drive is made up of four categories: Franchise of the Year for Bridgestone Select stores, Store of the Year for Bridgestone Service Centres, and Truck Store of the Year for the best performing store from Bridgestone’s commercial vehicle network, with a regional and overall national winner for each. A dedicated national New Store of the Year title was also awarded amongst 30 Bridgestone Select locations in their first three years of trading. “Going above and beyond with customer service is what sets us apart from our competitors, and the Drive award tells our customers that we’re here and you can rely on us to serve you well, and reminds our team that all the work has been worthwhile,” Winner of National Franchise of the Year, Caleb Sos, said. According to Bridgestone Australia and New

Zealand Managing Director, Stephen Roche, 2020 was the ideal test of the Drive program’s criteria. “The Drive program was designed to identify and celebrate the exceptional stores in our network, evaluated by the judges that matter most to our stores and Bridgestone – the customers who trust us with their vehicles,” Stephen said. “In a year where trust and customer service were more critical than ever before, the entire network has demonstrated a commitment to serving the needs of their customers and we’re delighted to recognise our network’s best and name our top performing stores.” Other winners included: • Bridgestone Service Centre Wedgefield – National Store of the Year • Bridgestone Service Centre Geraldton – National Truck Store of the Year • Bridgestone Select Welshpool (Orrong Road) – New Store of the Year and WA Region Franchise of the Year • Bridgestone Service Centre Murwillumbah – QLD Store of the Year • Bridgestone Service Centre North Lakes – QLD Truck Store of the Year • Bridgestone Select Coffs Harbour – NSW/ACT Franchise of the Year

• Bridgestone Service Centre Cessnock – NSW/ACT Store of the Year • Bridgestone Service Centre Parkes – NSW/ACT Truck Store of the Year • Bridgestone Select Mornington – VIC/TAS Franchise of the Year • Bridgestone Service Centre Ballarat – VIC/TAS Store of the Year • Bridgestone Service Centre Horsham – VIC/TAS Truck Store of the Year • Bridgestone Select West Lakes – SA/NT Franchise of the Year • Bridgestone Service Centre Winnellie – SA/NT Store of the Year • Bridgestone Service Centre Clare – SA/NT Truck Store of the Year For more from Bridgestone, visit www.bridgestone.com.au

2021 CLICK & FIT PROGRAM LAUNCHED By Fulcrum Suspensions Following the overwhelming success of its trial in March last year, Fulcrum Suspensions has just launched its 2021 Click & Fit Program which promises to be a hit both with customers and its dealer network. Announced at the recent National 4x4 Outdoors Show in Brisbane, the initiative allows customers on the Fulcrum Suspensions website (www.fulcrumsuspensions.com.au) to select components that fit their vehicle and instead of just having the parts delivered to their home or closest dealer, they can now arrange for the

96

Australian Automotive Aftermarket Magazine April 2021

parts to be installed by a qualified suspension specialist in their local area. “Since we trialled Click & Fit last year, we’ve had more and more customers asking us whether we could assist with fitment of their Fulcrum products and it was a logical decision to make Click & Fit an ongoing program for the business,” Fulcrum Suspension Chief Executive Officer, Nicolas Scudamore-Smith, said.

To launch the initiative, Fulcrum and its dealer network offered 50 percent off the installation price for any lift kit purchased up until March 31, which represented a significant saving for customers.

social media and radio, as well as leveraging the hugely successful partnership between Fulcrum Suspensions and the team at 4WD24/7. The surge in online demand for Fulcrum products has also created a number of new roles within the business, with a team of Click & Fit Concierges recently recruited. The role of the Click & Fit Concierge is to liaise with the dealer network and confirm an agreed time for the fitment to take place, ensuring that the customer and workshop is kept up-to-date at all times. “We genuinely feel this is a game changer for the industry and have the full support of our dealer network for what is a very exciting time ahead,” Nicholas said.

Further to the retail offer, a National marketing campaign has been launched across digital,

For more information regarding Click & Fit, visit www.fulcrumsuspensions.com.au

“Consumer demand is already heading in this direction across the whole industry, and we believe it is great news for our dealers as well, specifically the fact that we are sending them a brand-new consumer to their workshop who will potentially become a customer for life.”


Profile for aaaa710

Australian Automotive Aftermarket Magazine - April 2021  

Recommendations could not be loaded

Recommendations could not be loaded

Recommendations could not be loaded

Recommendations could not be loaded