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Victorian Order of Nurses

Community Health Guide hamilton niagara haldimand brant

www.von.ca

Your source for information about VON Canada programs and services, as well as other services available in the community.


Contents VON - Health Starts at Home .............. 3

Volunteer Services: Volunteer Visiting, Hospice

Our Vision and Mission ....................... 4

Volunteer Visiting, Tele-Touch, Volunteer-Assisted Transportation, Exercise and Education Program, Meal Services, Safety at Home Program

VON Hamilton Niagara Haldimand Brant (HNHB) Directory of Services .... 5

Volunteers and VON ........................ 16

Nursing Services ................................. 6 Visiting Nursing, Shift Nursing, Palliative Care Nursing, Nurse Practitioner Clinics

VON Volunteer Opportunities...........17 VON Career Opportunities............... 19

Health and Wellness Services ............. 9

Understanding Your Health Care Options ........................ 20

Home/Personal Support Services .... 10

Community Telephone Index City of Hamilton ............................... 23 Niagara Region ................................ 26 Brantford Haldimand Norfolk .......... 29

Falls Prevention and Exercise Programs, Foot Care Program

Community Support Services .......... 11 Adult Day and Caregiver Respite Services: Adult Day Program, From “Stress to Strength” Caregiver Education Series, Caregiver Support, “Take-A-Break” In-Home Respite Care, Overnight Respite Service

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Index of Community Advertisers ..... 32

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VON - Health Starts at Home VON is a not-for-profit health care organization and registered charity. VON offers a wide range of community health care solutions, some of which are offered 24 hours a day, 7 days a week. Each VON site modifies its services to meet the needs of its local community. VON cares for all ages and stages of life.

VON is Building Healthy Communities, One Person at a Time. If you, or someone in your family, were recovering from an illness and needed home care, who would you trust? Most would say VON. The reason: at VON Canada we believe in treating the whole person, not just their ailment.

Together we have a Huge Impact on the Lives of Many Canadians. VON is a registered not-for-profit charitable organization. VON believes that all people have the right to quality health care regardless of their ability to pay. VON services are guided by a profound sense of respect for individuals and their right to make choices about and participate in their own care. Personal values and cultural traditions are considered when a plan of care is developed and family members are encouraged to be partners in the planning and delivery of care.

A Leader in Community and Health Care Services VON is a leader in the delivery of innovative community home based care and social services. VON sites respond to the unique and changing health care needs of communities from coast-to-coast. They ensure that the exact mix of our over 50 different home nursing, corporate health, volunteer, personal and community support services is based on the unique needs of each community we serve. Our approach has resulted in cutting edge programs including well baby clinics, school health services, visiting nursing and coordinated home care programs and flu immunizations for all ages. All have their earliest origins with VON.

At VON we Believe HEALTH STARTS AT HOME VON offers home care, personal support, and community support services to enhance each client’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own home.

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VON has been doing so for more than 100 years. Our professional staff works closely with clients, caregivers and all members of the health care team to develop a flexible and individualized plan of care. Some services are offered 24 hours a day, 7 days a week by specially trained Registered Nurses, Registered Practical Nurses and dedicated staff of Recreation Therapists, Personal Support Workers, Coordinators of Volunteers and Home Support Workers who provide homemaking, personal care, and respite care. VON Canada is accredited by Accreditation Canada.

A Strong Voice for the Health and Well Being of Canadians Through local, provincial and national organizations, VON Canada is working on behalf of all Canadians to influence the nation’s fast-changing health and social services. VON is a charitable not-for-profit community health care organization. We join forces with families, communities, governments and other groups looking out for the wellbeing of Canadians. VON advocates for policies that ensure health care is available and accessible to everyone.

Our Mission and Vision VISION: VON will be Canada’s leading charitable organization addressing community health and social needs.

MISSION: VON, a charity guided by the principles of primary health care, works in partnership with Canadians for a healthier society through: 1. Leadership in community-based care. 2. Delivery of innovative comprehensive health and social services. 3. Influence in the delivery of health social policy.

CORE VALUES:

Respect Participation Responsiveness Courage

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VON Hamilton Niagara Haldimand Brant (HNHB) Directory of Services Hamilton

Niagara

Brantford

Haldimand/ Norfolk

Visiting Nursing Shift Nursing Nurse Practitioner Program Nursing Clinic eHomeHealth Home Support/Personal Care Meals on Wheels Transportation Volunteer Visiting Hospice Volunteer Visiting Tele-Touch Congregate Dining Safety at Home Program Caregiver Support & Education Overnight Respite In-Home Respite Adult Day Program Foot Care Services Parkinson’s Exercise & Education Falls Prevention and Exercise Programs

VON Hamilton Site 414 Victoria Ave N, Hamilton, ON L8L 5G8 Email: vonhamilton@von.ca Nursing Services ......................................................................................... 1-888-866-8515 Adult Day Centre & Caregiver Respite Services .............................................. 905-523-1055 Meals on Wheels ............................................................................................ 905-522-1022 Community Support & Volunteer Services .....................................................905-522-0053 VON Niagara Site ...........................................................................................905-641-0630 7 Neilson Ave, Unit A, St. Catharines, ON L2M 5V9 VON Brantford Site ........................................................................................ 519-759-7750 204-446 Grey St, Brantford, ON N3S 7L6 VON Haldimand/Norfolk Site ........................................................................ 519-426-8111 87 Culver St, Simcoe, ON N3Y 4K3

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Nursing Services Visiting Nursing VON provides nursing services individualized to your needs each day of the year. The objectives of VON Nursing Services are to assist people to remain at home or to return to their normal daily activities as soon as possible. VON nurses help individuals to make informed decisions about their health, and enable clients to attain and maintain their highest level of independence and quality of life. All VON nursing services are provided by RNs or RPNs, holding current, valid Certificates of Competence issued by the College of Nurses of Ontario. VON nursing services are administered by the Hamilton Niagara Haldimand Brant Community Care Access Centre (HNHB CCAC.) VON is committed to working with the HNHB CCAC and other community partners to provide all residents of the communities served by VON HNHB access to the best quality nursing services. VON nurses work closely with clients, their caregivers and members of their health care team to develop a flexible and individualized plan of care. VON nurses are skilled in specialized care areas such as Enterostomal Therapy, continence management, IV therapy, post-hospital care, complex wound management and palliative care. Children with special needs also benefit from having visiting nurses. By visiting children in their homes and/or schools, VON is able to play a key role in helping children maintain a level of normalcy in their lives.

Shift Nursing The VON Shift Nursing Program delivers personal and compassionate in-home care services around the clock, 24 hours a day, 7 days a week (minimum of 3 hours is required.) Shift nursing is available for people of all ages. Nursing staff provides all levels of specialized care such as tracheotomy care, enteral feeds, chest assessment and care of acquired brain injury. The program also offers caregiver relief.

Palliative Care Nursing VON’s specialized palliative nursing team supports clients facing life-limiting illness. These VON Nurses are specially trained in two areas: Oncology, which is the care of clients living with cancer, and Palliative Care which is nursing with a focus on promoting optimum quality of life at all stages of a non-curable illness. VON Nurses work closely with the HNHB CCAC, the client and their family, their physicians and VON’s Hospice Volunteers to help to assure that clients and their families receive the care and support that they need through this difficult time. Our Palliative Care Team’s goal is to provide optimum knowledge to all nurses at VON in matters of pain control, symptom management, and on-going support of the client, family

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and/or caregivers. Any individual faced with a life-limiting illness can be confident that the care he/she receives from VON will include ongoing concern for their physical comfort and emotional well-being, as well as ongoing compassionate support to the client, family and/or caregivers, thereby greatly enhancing quality of life for those involved.

How to Apply: Please call the HNHB CCAC at 1-800-810-0000 or call the VON Site directly. VON Hamilton Site – 905-522-0053 VON Niagara Site – 905-354-7764 VON Brantford Site – 519-759-7750 VON Haldimand/Norfolk Site – 519-426-8111

Nurse Practitioner Clinics Nurse Practitioners (NPs) are registered nurses with Master’s Degrees in Nursing, and advanced education in primary care. NPs practice independently delivering primary care to orphaned patients, and have a physician partner for professional collaboration when the patient needs are outside the NP’s scope of practice. NPs practice within their scope as determined by the College of Nurses to assess, diagnose and treat a broad range of illnesses.

Who can attend? • Individuals/Families without a Family Physician • The homeless and under-housed • Those experiencing mental health and addictions issues • Non-insured patients • Individuals with chronic disease

The Nurse Practitioner can: • Diagnose, treat, monitor and manage acute illnesses and also chronic illnesses • Order diagnostic studies (ie. routine lab tests, x-rays, ultrasounds, ECG’s) • Prescribe physical therapy and other rehabilitation treatments • Refer patients to other healthcare professionals, including Specialist Physicians. • Prescribe drugs for acute and chronic illness • Provide prenatal and family planning services VON HNHB Community Health Guide

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• Provide well-child care, including screening and immunizations • Provide primary care services, health-maintenance care for adults, including annual physicals • Minor suture, uncomplicated lacerations • Counseling and educating patients on health behaviors, self-care skills and treatment

VON HNHB Locations: Family Health Clinic 3658 Hibbard St, Ridgeway, ON Tel: 905-894-6253 Grand River Community Health Centre 347 Colborne St, Brantford, ON Tel: 519-754-0777

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Health and Wellness Services Healthy living can prevent many health problems. VON offers health promotion services, which can promote healthy lifestyles and maintain or improve health for people at all stages of life.

Falls Prevention and Exercise Programs The VON coordinates various exercise programs across the HNHB district including locations in Burlington, Hamilton, Brant, Haldimand-Norfolk and Niagara regions. There is no charge for these programs.

Falls Prevention A 12-week, group-based program to reduce the incidence of falls and falls related injuries. This program includes two sessions per week. Each session consists of a 15 minute educational piece with material covering falls risk factors and solutions. In addition, a 35 minute active exercise segment is included to increase strength and improve balance. The program instructor will provide an initial assessment upon program commencement and a follow-up assessment at program completion.

General Exercise Programs This weekly group exercise class covers all facets of fitness, geared towards the senior population. Working through chair-based exercises, participants will improve strength, flexibility and balance. Various equipment is used to achieve these goals including resistance bands, small hand weights and exercise balls. Modifications to exercises are presented by the instructor for an inclusive and safe workout for all participants.

Parkinson’s Group Exercise Offered at sites throughout the Niagara region, this weekly exercise class promotes strength, flexibility and balance for participants living with Parkinson’s. Education on the benefits and importance of exercise is incorporated into each class. Exercise is graduated in level and intensity. Participants are taught how to monitor their heart rates and are encouraged to meet a moderate intensity during class.

How to Apply: Please call the VON HNHB District Coordinator Falls Prevention and Exercise Programs directly at 905-529-0700 extension 2282 to inquire about access to exercise programs in your region.

Foot Care Program VON offers foot care in clinic settings and at home. Occupational activities, athletics, improper foot wear and individual differences in gait also impact foot health. Special consideration also needs to be given to individuals who have certain medical conditions such as diabetes, arthritis or neuromuscular disorders. Some medications also affect the structure and health of the foot. The nurses who provide care in the program have education in basic, advanced and diabetic foot care. VON HNHB Community Health Guide

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A foot care visit may include: • • • • • • •

A general overview of your health and thorough assessment of your feet Trimming of nails Treatment of ingrown and/or thickened nails Dry skin care Foot care education Comfort measures Referral to other health care professionals where necessary Niagara Foot Care Clinics To find a location near you or to book an appointment, call 905-354-7764

Home/Personal Support Services Home Support Services enhance an individual’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own homes. These services require a referral by Community Care Access Centre (CCAC).

We provide special care for: • • • • •

Frail elderly seniors People recovering from surgery, injury or illness People with cognitive impairment Children and adults with special needs Terminally ill individuals

Specially Trained Staff Our dedicated team of Personal Support Workers provide services including Personal Care and Respite Care. Personal Support Workers assist people with activities of daily living while in the comfort of their own homes.

Home Management • Laundry • Light housekeeping • Meal planning and preparation

Personal Care • • • •

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Bathing Skin care Medication Supervision Catheter and Colostomy Care

• Feeding • Dressing • Grooming

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Community Support Services Adult Day and Caregiver Respite Services Adult Day Program The VON Adult Day Centre provides a daytime therapeutic activity program for adults affected by progressive memory loss, such as Alzheimer Disease, or other long-term health conditions. Many of the participants are people who are living at home, supported by the care of their families. The program aims to provide participants with a day out of care, companionship and special activities in a safe, secure setting. At the same time, their family caregivers have a worry-free day to carry on with other responsibilities and to take time for themselves. Participants are supported through the caring attentiveness of staff and volunteers who strive to bring out the best in each person’s abilities.

Activities for participants include: • • • • •

theme-based conversation music appreciation, drum circles and sing-alongs adapted physical games and fitness activities painting and other art expression activities gardening, baking and helping in the kitchen

The skilled and caring VON staff also provides personalized assistance with the daily needs of eating, walking, communicating, toileting, changing clothes and taking medications. A Registered Nurse visits with the family caregiver and the client to learn about the individuals’ specific care needs and to determine an individualized program plan. The RN maintains contact with families on an ongoing basis to assist with adjusting the plan as needs change, and to provide further information about caregiving and about other resources to help with care at home. Locations: 400 Victoria Ave. N., Hamilton Monday to Friday flexible attendance between 8:30 a.m. - 5:00 p.m. Saturday from 9:00 a.m. - 4:00 p.m. 499 King St E, Hamilton (corner of King and Tisdale Streets) French language available. Monday to Saturday flexible attendance between 9:00 a.m. - 4:00 p.m How to Apply: Please call the HNHB CCAC - Hamilton Branch at 905-523-8600 If you would like a tour, please call VON Hamilton Adult Day Centre directly at 905-523-1055.

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From “Stress to Strength” Caregiver Education Series This series is for caregivers who are caring, or who are anticipating that they will be caring, for family or friends who have long-term illness or disability. The series brings people together to share experiences and to learn practical ways to stay on top of caregiving. The series runs over 4 weeks and each 2 hour session covers a topic most caregivers can relate to, including: • • • •

Managing stressful situations in caregiving Staying in control of your care situation Tackling the common emotions, such as guilt and anger Making community services and resources work for you

Pre-registration is required so that group size can be limited. The series is held at various locations during the day and evening. There is no fee for this service. If care for a family member is needed while a caregiver attends the series, VON can help to arrange for this.

Caregiver Support If the family caregiver wishes, a VON staff stays in touch to help the caregiver gain further information about caregiving and to learn more ways to thrive as a caregiver. Caregivers can participate in monthly discussion groups.

“Take-A-Break” In-Home Respite Care Families who care for an adult with a long-term disability or illness can experience great personal satisfaction in knowing that they are doing their best for their dependent family member. Family caregivers also experience great challenges as they provide for the special care needs of the family member in the midst of the ongoing life needs of work, family, health and self. These challenges can be overwhelming at times. It can never be stressed enough that family caregivers need to give themselves permission to “take a break” from care on a regular basis in order to stay healthy themselves. “Take-A-Break” is an in-home care service for family caregivers who are providing ongoing assistance to an adult with a long-term illness or disability. The service aims to help family caregivers take a break from caregiving for a scheduled time during the week or for a special occasion. A Service Coordinator meets with the family caregiver to

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develop a respite service plan to fit the family situation and to develop an activity plan that will benefit the adult who requires care. How to Apply: Please call the VON Hamilton Adult Day Centre directly at 905-523-1055 to set up a meeting with a Service Coordinator

Overnight Respite Service Helping families to take an overnight break from care…a night to catch up on sleep…to go away…time for self…

What is the Overnight Program? • • • • • • • •

Up to six participants stay the evening and overnight Company and care are provided by Personal Support Workers Attention is given to individualized care and comfort Dinner is enjoyed together followed by an evening activity program Soothing activities provide diversion for those who do not sleep all night In the morning, help to get up and ready for the day is provided A nourishing breakfast is enjoyed Participants join in with the Day Program on the following day

How can families start to use the program? An assessment is done by VON staff together with the family caregiver, to determine that the person’s care needs can be met by the program. Program available 7 days per week Monday to Sunday 4 p.m. until 4 p.m. on the following day. Request for up to 7 days per week. For more information, please call the VON Hamilton Adult Day Centre 905-523-1055.

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Volunteer Services Volunteer Services accepts referrals for any of its services from individuals, families, caregivers, physicians and other health care professionals. Geographical restrictions may apply to some services.

Volunteer Visiting This service offers caring through friendship and support for senior adults who do not have the necessary social support. Anyone can make a referral. Volunteers are men and women who can share special, quality time once a week with these individuals. Volunteer visitors are screened carefully and matched with clients by way of common interests. There is no charge for this service.

Hospice Volunteer Visiting This program is a community-based service to help clients and their families manage during a time of medical crisis to cope with a life-limiting illness so they may live at home, as comfortably and as fully as possible. Hospice volunteers provide active compassionate care, listening and support helping family members and friends to care for their loved one and themselves during times of grief. Volunteers provide respite relief for family members and bereavement follow-up support. These volunteers receive special 30-hour training before they are matched with someone who needs their help. There is no charge for this service.

Volunteer-Assisted Transportation This service provides clients with transportation to medical appointments by a volunteer driver, who will wait, if needed, while the client sees his/her physician or undergoes tests and treatment. There is a nominal fee for this service, plus any parking charges if applicable. This service is available to individuals living in the City of Hamilton.

Meal Services Congregate Dining This service offers an opportunity for frail senior adults and individuals who are experiencing physical, psychological or social disabilities to gather and enjoy a delicious and nutritious meal, to share pertinent information and social recreation, as they continue to live independently within their community. Congregate Dining takes place twice a month from 11:30 a.m. – 3:00 p.m. at St. Joseph’s Healthcare Hamilton (Centre for Ambulatory Health Services) and Idlewyld Manor in Hamilton. There is a low cost for this program which includes transportation to the event. Individuals must be living in the City of Hamilton to qualify for this program.

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Meals on Wheels Nutritious meals, a security check and short visit by volunteers brightens the day of senior adults and individuals with a disabilities, bringing piece of mind, knowing that if they are in difficulty one day, the volunteer will get them help. VON has 325 volunteers who make the Meals on Wheels program a success by delivering nutritious meals five days a week between 11:00 a.m. and 1:30 p.m., across Hamilton and Stoney Creek. Individuals must be living in the City of Hamilton to qualify for this program. There is a nominal fee for the meals, including delivery.

Meals on Wheels offers: • • • • • • • •

A rotating menu plan Choice of days for meal delivery Likes and dislikes can be considered Diabetic diets and desserts Soft diets Frozen meals available for use on weekends and statutory holidays Kosher foods Bland and low fat diets

Safety at Home Program This program is designed to help seniors stay out of hospital, out of retirement homes, out of nursing homes and stay in their own homes safely and independently. A Safety at Home Coordinator will visit the client’s home and help them identify potential trip hazards, areas for grab bars, organization suggestions and give the client information on how to follow up. How to Apply: Please call the VON site near you directly to apply for Community Support Services. See the directory of services for more information on what services are provided by VON in your community. VON Hamilton Site: 905-522-0053 VON Niagara Site: 905-354-7764 VON Brantford Site: 519-759-7750 VON Haldimand/Norfolk Site: 519-426-8111

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Volunteers and VON A Community Team Volunteers are central to VON’s Mission, working in partnership with VON staff to develop, implement and deliver services that meet community needs.

Why VON? VON values and appreciates the caring volunteers who are the heart of our organization. We care that our volunteers have a positive and rewarding volunteer experience. VON has the expertise to orientate, provide training and offer ongoing support to our volunteers. You will become part of our vital team of volunteers who are helping people in need.

Who Volunteers? VON volunteers include people from all walks of life and all ages, from young to young at heart. They also come from diverse cultural, racial, ethnic and religious groups.

Benefits of Volunteering • • • • • •

Self-satisfaction of helping people in need Developing new skills Contributing to your community Opportunities for personal and professional growth Making new friends Being respected and appreciated for the good you do

How to Volunteer Indicate your interest by calling the VON office near you: VON Hamilton Site – 905-522-0053 VON Niagara Site – 905-354-7764 VON Brantford Site – 519-759-7750 VON Haldimand/Norfolk Site – 519-426-8111 All volunteers are oriented, screened and educated by VON to ensure the safety of our clients. You will become involved with a service that suits your interests, skills and experience. Education and ongoing support is provided.

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VON Volunteer Opportunities We have a role for you‌ Meals on Wheels Deliver nutritious hot or frozen meals at noon to home-bound individuals in Hamilton and Stoney Creek. Both drivers and servers needed Monday to Friday during the lunch hour. Provides a security check and short visit to the recipient. Mileage paid.

Volunteer Visiting Provide friendship to lonely seniors or adults with disabilities and caregiver relief. Visits can be on a flexible basis. Training and ongoing support is provided.

Hospice Volunteer Service Offer emotional and practical support to individuals, of all ages, who are suffering from a life-limiting or terminal illness. All volunteers are provided with 30 hours of palliative care education. Support meetings, bereavement support are all part of services provided.

Tele-Touch Provide a phone call to a lonely senior to offer reassurance, security and decrease loneliness.

Congregate Dining Provide transportation and assistance to individuals so that they can interact with peers and enjoy a delicious and nutritious meal. Offered at various locations in the City of Hamilton.

Volunteer-Assisted Transportation Provide a drive to a medical appointment and friendly support while waiting. Involves door-to-door personal service and assisting those with canes and wheeled walkers. Mileage paid.

Adult Day Program Assist program staff with client activities of providing structured social recreation programming and respite in a supportive environment to individuals affected by cognitive impairment and/or physical disability.

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Office Volunteering Office volunteers are essential in the day-to-day operations of the VON. Tasks may include filing, mailing preparation, photocopying and phone calls to clients and/or volunteers.

Public Relations/Committee Volunteers Persons interested in joining a team of volunteers who enjoy meeting the public at displays, events and organizations that promote volunteering opportunities that VON HNHB offers.

Fundraising Volunteers work on special projects and events, such as silent auctions and golf tournament to raise awareness and financial support for VON HNHB’s charitable activities.

You are unique…you deserve a unique volunteer experience.

JOIN OUR TEAM…BE A VON VOLUNTEER! “Volunteers are essential members of our health team.”

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VON Career Opportunities Become part of the VON team of 14,000 staff and volunteers ensuring healthcare for all ages across Canada. VON employees know the importance of creating the capacity for healing in each person. It is how we are helping to build healthy communities, one person at a time. • • • •

Make a dramatic and personal difference Enjoy a competitive compensation program Gain insight and invaluable knowledge Balance your home and family life At VON we realize that our greatest assets are our people. Retaining qualified employees is a top priority. VON embraces and welcomes new Graduates, as they are our future!

Whatever experience or area of specialization you have, there is a rewarding career path for you at VON: • Specialized Nursing o Palliative Care o Occupational Health Nurse o Psycho-geriatric o Enterostomal Therapy o Foot Care

o Nurse Practitioners o Mental Health o Pediatric o Wound Management o Continence Management

• General Nursing o Registered Nurses

o Registered Practical Nurses

• Personal Support Workers • Therapists • Management

• • •

Home Support Workers Administrative Support Community Support

Contact VON for a rewarding work experience at careers@von.ca or visit us online at www.von.ca for a complete list of career opportunities.

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Understanding Your Health Care Options You deserve high quality health care when you need it. It’s important to learn about the choices you have to get the best care you can. You and your health care You, your family, your health care providers, the Local Health Integration Network (LHIN) and the Ministry of Health and Long-Term Care all play a role making sure each person living in Ontario has quality health care.

Think about a plan that is right for you It is important that you think ahead about your health care plans. The health care system is made up of many types of special health care services. These are designed to help as many people as possible at every stage of their lives. The goal is to work with your health care providers to make sure you get the right care, in the right place, at the right time.

How can I do this? It helps to learn what services are offered in your community. These are here to help you stay healthy, live in your home, stay out of the hospital, or return home sooner after being in the hospital.

What types of services may be in my community? Primary Health Care Provider Primary health care providers such as family doctors and nurse practitioners help you look after your health and wellbeing throughout your life. They play an important role in working with you to help manage chronic diseases like asthma and diabetes. They work with you to prevent problems, detect them early, and monitor and resolve them. They can help you stay out of the hospital.

Walk-in or After Hours Clinics You can see a nurse or doctor often without an appointment although you do have to wait for your turn after you arrive. These clinics offer assessment, treatment and advice for minor illnesses and injuries such as cuts, bruises, minor infections, sprains and skin complaints. Use this option when: • your problem is not urgent • your primary health care provider’s office is closed or if you do not have a primary health care provider • you need care for minor illnesses and injuries such as an infection, rash, stomach upset, cut, bruise, or strain

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Community Care Access Centre (CCAC) The staff at the CCAC works with you and your family to plan and arrange the care you need to help you stay in your home as long as you can. CCAC case managers are regulated health professionals with backgrounds in nursing, social work and therapies. CCAC case managers can connect you with the community support, personal support, nursing and therapy services you need. If it becomes too hard to live at home alone or with help the CCAC can explore long-term care options with you.

Community Support Services Community support services help you maintain safety and independence while living at home. They can support you when you return home from a hospital stay. These services include things like transportation, meals, medication checks, adult day programs and caregiver support. To find out what Community Support Services are available to you, contact the CCAC.

Adult Day Programs Adult day programs provide activities one or more days a week for individuals who meet program criteria. These activities may include meals, physical fitness programs and social events.

Short Stay and Respite Care Some people need short term help when their caregiver needs a break or they do not have anyone at home to help after a hospital stay. This is called short stay or respite care. This type of care can be provided in your home, a retirement home or long-term care home.

Supportive Housing Supportive housing provides minimal to moderate care such as homemaking or personal care and support to help you live independently. This can be in a rental unit in an apartment building or a small group residence. Supportive housing buildings are owned and operated by municipal governments or non-profit groups. Accommodations, on-site services, costs, and the availability of government subsidies vary with each building. The care arrangements between a tenant and a service provider are usually defined through a contract between the two parties. Your local CCAC can get you started by giving you a list of supportive housing providers where you would like to live. You can then apply to the supportive housing provider that you pick.

Retirement Homes Retirement homes are privately owned and operated. Residents pay for their accommodation, care and services. A retirement home is a good choice if you can live with only a small amount of support and do not need 24-hour nursing care. To select a place to live, you need to visit retirement homes where you want to live. VON HNHB Community Health Guide

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Long-Term Care Homes Long-term care homes operate under the direction of the Ministry of Health and LongTerm Care. Rates are set by the government. Long-term care homes provide 24-hour nursing care and supervision within a secure setting. Services include nursing care, medical care, physiotherapy, dietary support and recreation. CCAC can help you decide if a long-term care home is right for you.

What types of emergency care may be in my community? Urgent Care Centres Urgent Care Centres provide diagnosis and treatment for many types of injuries and illnesses. There is a team of emergency trained doctors and health care providers to look after you. Only some Urgent Care Centres offer follow-up appointments. Most Urgent Care Centres are not open 24 hours.

Emergency Departments in Hospitals Emergency Departments treat patients with serious illnesses or injuries. They are open 24 hours a day every day of the year. A doctor or nurse practitioner will assess you and decide on your treatment along with members of the health care team. Some reasons to go to an Emergency Department are: • loss of consciousness • feeling confused • trouble breathing

• pain not relieved by pain medication • constant or severe chest pain

Hospitals Hospitals can provide many different types of programs and services ranging from acute short-term care to acute or specialized mental health, rehabilitation and/or complex care. All programs and services are tailored to meet specific needs. A team of health care professionals like doctors, nurses, physiotherapists, occupational therapists, dietitians, social workers, pharmacists, discharge planners, and CCAC case managers, support you in going home. Your health care team begins planning your return home the day you arrive at the hospital. The hospital health care team can help you prepare for returning home by: • Providing you and your family information, help or advice to help you manage at home • Arranging any equipment you need for going home • Arranging for support services that you need in your community once you get home Resource: ‘Understanding Your Health Care Options’, author: Hamilton Niagara Haldimand Brant LHIN’s Alternate Level of Care (ALC) Steering Committee. The booklet is available for download at www.hnhblhin.on.ca

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Community Telephone Index VON links clients with helpful community resources. These listed community numbers complement VON’s programs and services.

CITY OF HAMILTON

A Access Centre (Hamilton)............................................................................905-523-8600 Addiction - Recovery Services .................................................................... 905-318-5205 Alcoholics Anonymous................................................................................ 905-522-8392 AIDS Network ............................................................................................ 905-528-0854 AIDS Hotline.............................................................................................1-800-668-2437 ALS Society ................................................................................................. 905-522-8392 Alzheimer Society of Hamilton & Halton .................................................... 905-529-7030 Arthritis Society .......................................................................................... 905-523-9910

B Bereaved Families of Ontario......................................................................905-318-0070 Bereavement Counselling - Arbor Care....................................................... 905-544-1147 Bereavement Services ............................................................................... 905-628-6008

C Canadian Cancer Society ............................................................................ 905-575-9220 Juravinski Cancer Centre............................................................................. 905-387-9495 Cancer Assistance Program ........................................................................905-383-9797 Cancer Information Services....................................................................1-888-939-3333 Canadian Diabetes Association ................................................................... 905-528-3111 Canadian Hearing Society ........................................................................... 905-522-0755 Canadian Mental Health Association ..........................................................905-521-0090 CNIB ............................................................................................................905-528-8555 CNIB - Activities Line ................................................................................... 905-527-5200 Canadian Red Cross, Hamilton ....................................................................905-522-8485 Catholic Children’s Aid Society (CCAS) ........................................................ 905-525-2012 Catholic Family Services Case Management for Seniors ............................. 905-527-3823 Children’s Aid Society (CAS) ........................................................................ 905-522-1121 Community Care Access Centre Hamilton Branch (HNHB CCAC) ................905-523-8600 VON HNHB Community Health Guide

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Community Counselling Centre ..................................................................905-529-5400 Community Information Hamilton..............................................................905-528-0104

D Distress Lines Hamilton Distress Centre ......................................................................905-525-8611 Sexual Assault Centre ........................................................................... 905-525-4162

E Easter Seal Society...................................................................................... 905-522-5171 Epilepsy Hamilton .......................................................................................905-522-8487

F Flamborough Information and Community Services ..................................905-689-7880 Family Mental Health Support Network .................................................... 905-777-9921 Food Banks Good Shepherd Centre .........................................................................905-528-9109 Grocer Ease .......................................................................................... 905-545-1175 Mission Services, Emergency Food Assistance .....................................905-528-5100 Salvation Army Family Services ............................................................905-540-1888 Glanbrook Christ Church Foodbank ...................................................... 905-692-3781 Living Rock Foodbank (for 13-25 yrs) .................................................... 905-528-7625

G Glanbrook Home Support Programme Inc. ................................................905-692-3464

H Hamilton Association for Community Living...............................................905-528-0281 Health Care Connect................................................................................1-888-218-9929 Heart and Stroke Foundation ..................................................................... 905-574-4105 Helping Hands.............................................................................................905-546-3057 HomeLink................................................................................................ 1-800-668-7566 Hospitals Chedoke - McMaster Hospital .............................................................. 905-521-1000 General Hospital ................................................................................... 905-527-4322 Henderson Hospital ..............................................................................905-389-4411

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St. Joseph’s Healthcare Hamilton (Centre for Ambulatory Health Services) .............................................. 905-573-7777 St. Joseph’s Healthcare ......................................................................... 905-522-4941 St. Peter’s Hospital ...............................................................................905-549-6525

L Lifecall .....................................................................................................1-800-387-2966 Lifeline ........................................................................................................ 905-522-1660 Local Health Integration Network (HNHB LHIN) ..................................... 1-866-363-5446 Lung Association ......................................................................................... 905-383-1616

M March of Dimes .......................................................................................... 905-522-2253 Multiple Sclerosis Society of Canada ..........................................................905-527-0995 Ministry of Health & Long Term Care INFO Line ......................................1-800-268-1154

P Parkinson Society Canada....................................................................... 1-800-565-3000 Public Health & Community Services Department .....................................905-528-5894

R Canadian Red Cross ....................................................................................905-522-8485 Regional Social Services ............................................................................. 905-546-4870

S Salvation Army ...........................................................................................905-389-3618 Senior Peer Counselling .............................................................................. 905-528-4740 Seniors for Seniors...................................................................................... 905-572-6162 Silver Cross ................................................................................................. 905-387-7629 St. John Ambulance Association ................................................................. 905-387-1880 St. Matthews House Seniors’ Home Support..............................................905-523-5546

T Tele-Touch .................................................................................................. 905-522-9567 Telehealth Ontario ...................................................................................1-866-797-0000 Transportation Blue Line Taxi ........................................................................................ 905-522-9555 DARTS ................................................................................................... 905-529-1225 VON HNHB Community Health Guide

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Canadian Red Cross ..............................................................................905-522-8485 Taxi Script Program...............................................................................905-528-4200

U United Way of Hamilton-Burlington ........................................................... 905-527-4543

W Wesley Urban Ministries............................................................................. 905-528-5629

NIAGARA REGION

A Access Centre Niagara Branch (HNHB CCAC) ............................................. 905-684-9441 Alcoholics Anonymous................................................................................ 905-682-2140 AIDS Niagara ............................................................................................... 905-988-1921 Alzheimer Society of Niagara Region .......................................................... 905-687-3914 Arthritis Society ......................................................................................... 905-646-7284

B Bereaved Families of Ontario......................................................................905-318-0070 Bereavement Resource Council of Niagara................................................ 905-680-6400 Bereavement Services ............................................................................... 905-628-6008

C Canadian Cancer Society ............................................................................905-684-8241 Cancer Information Services....................................................................1-888-939-3333 Canadian Diabetes Association ...................................................................905-646-1130 Canadian Hearing Society .......................................................................... 905-984-4412 Canadian Mental Health Association .......................................................... 905-641-5222 CNIB ........................................................................................................... 905-688-0022 Canadian Red Cross, The Niagara Area Branches ...................................... 905-680-4099 Community Care Access Centre Niagara Branch (HNHB CCAC) ................. 905-894-6808 Community Living Fort Erie ........................................................................905-871-6770 Community Living St. Catharines ................................................................905-688-5222 Community Living Welland .........................................................................905-735-0081 Community Living Wainfleet ......................................................................905-835-8941

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Community Support Services of Niagara St. Catharines .......................................................................................905-682-3800 Beamsville ............................................................................................905-563-9501 Welland ................................................................................................ 905-788-3181 Lincoln/West Lincoln/Grimsby..............................................................905-563-9501

D Distress Lines COAST (Crisis Outreach and Support Team) ..................................... 1-800-263-4944 Distress Centre of Niagara Inc. ............................................................. 905-732-5966 Niagara Region Sexual Assault Centre (CARSA Inc.)..............................905-682-7258

E Easter Seal Society...................................................................................... 416-932-8382 Epilepsy Niagara ......................................................................................... 905-353-1096

F Family Mental Health Support Network of Niagara................................... 905-894-6808 Food Banks Community Services of Fort Erie ..........................................................905-871-6770 Community Care of Grimsby, Lincoln and West Lincoln .......................905-563-4115 Community Care of St. Catharines .......................................................905-685-1349 Community Care of Thorold ................................................................. 905-227-9240 Community Care of Wainfleet ..............................................................905-835-8941 Community Care of Welland, Pellham ..................................................905-735-0081 Community Care of West Niagara ........................................................905-563-5822 Food Share ...........................................................................................905-945-8785

H Health Care Connect................................................................................1-888-218-9929 Heart and Stroke Foundation .................................................................... 905-938-8800 Hospitals Niagara Health System .........................................................................905-378-4647 West Lincoln Memorial Hospital...........................................................905-945-2253

I Information Niagara ...................................................................................905-682-4314

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L Local Health Integration Network (HNHB LHIN) ..................................... 1-866-363-5446 Lifeline ....................................................................................................... 905-935-4490

M March of Dimes South Region ................................................................... 905-687-8484 Meals On Wheels Inc. – Fort Erie................................................................ 905-871-9366 Meals On Wheels Inc. – Niagara Falls .........................................................905-356-7548 Meals On Wheels Inc. – Port Colborne ....................................................... 905-835-1581 Meals On Wheels Inc. – St. Catharines .......................................................905-682-0333 McNally House, Niagara West Community Hospice .................................. 905-309-6656 Multiple Sclerosis Society of Canada .......................................................... 905-937-7772 Ministry of Health & Long Term Care INFO Line ......................................1-800-268-1154

N Niagara Counselling Services ......................................................................905-988-5748

P Parkinson Society Canada....................................................................... 1-800-565-3000 Public Health & Community Services Department ..................................1-800-263-7248

R Canadian Red Cross ................................................................................... 905-680-4099

S Salvation Army of Fort Erie ......................................................................... 905-871-1592 Salvation Army of Niagara Falls ..................................................................905-358-8394 Salvation Army of Port Colborne ............................................................... 905-835-5086 Salvation Army of St. Catharines ................................................................905-935-4311 Salvation Army of Welland ......................................................................... 905-735-5700 Silver Cross ................................................................................................ 905-685-9841 Stabler Centre (The)....................................................................................905-984-8766 St. John Ambulance Association, Lincoln County....................................... 905-685-8964 St. John Ambulance Association, Niagara Falls ...........................................905-356-7340

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T Telehealth Ontario ...................................................................................1-866-797-0000 Transportation 5-0 Taxi Co Inc. .................................................................................. 1-800-268-7429 Canadian Red Cross ............................................................................. 905-680-4099

U United Way of Niagara Falls and Greater Fort Erie .....................................905-354-9342 United Way of South Niagara .....................................................................905-735-0490 United Way of St. Catharines and District.................................................. 905-688-5050

BRANTFORD HALDIMAND NORFOLK

A Access Centre Haldimand Brant Branch (HNHB CCAC) ............................... 519-759-7752 Alcoholics Anonymous.................................................................................519-752-5981 Alzheimer Society of Brant ..........................................................................519-759-7692 Alzheimer Society of Haldimand Norfolk ....................................................905-768-4488

B Bereaved Families of Ontario......................................................................905-318-0070 Brantford Public Health .............................................................................. 519-759-3330

C Canadian Cancer Society of Brant Norfolk.................................................. 519-753-2566 Canadian Diabetes Association ................................................................... 519-756-9131 Canadian Hearing Society ........................................................................... 519-753-3162 Canadian Mental Health Association, Brant County Branch ....................... 519-752-2998 Canadian Mental Health Association, Haldimand Norfolk County Branch .519-428-2380 CNIB ......................................................................................................... 1-888-275-5332 Canadian Red Cross, Brantford Branch ....................................................... 519-753-4189 Children’s Aid Society of Haldimand Norfolk (CAS)..................................... 519-587-5437 Community Care Access Centre Brantford Branch(HNHB CCAC) ................ 519-759-7752

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D Distress Lines Community Addiction and Mental Health Services of Haldimand & Norfolk ................... 1-866-487-2278 Sexual Assault Centre ..................................................................................519-751-1164

F Food Banks Caledonia and District Food Bank......................................................... 905-765-9287 Cayuga Food Bank ................................................................................289-370-0320 Community Resource and Employment Service ................................... 519-751-4357 Jarvis Caring Cupboard ......................................................................... 905-779-3542 Lifeline Food Bank ................................................................................519-909-9303 Mission Food Bank ...............................................................................519-586-8897 Salvation Army, Brantford Community and Family Services ..................519-752-7814 Tillsonburg Helping Hands Food Bank ..................................................519-688-3434 Waterford and District Cupboard .........................................................519-443-5307

H Community Living Brant ............................................................................. 519-756-2662 Community Living Haldimand ..................................................................... 905-772-3344 Norfolk Association for Community Living ................................................ 519-436-5000 Heart and Stroke Foundation ......................................................................519-752-1301 Haldimand-Norfolk Community Senior Support Services Caledonia & Area..................................................................................905-765-0877 Delhi & Area .........................................................................................519-426-6060 Dunnville & Area .................................................................................. 905-774-3005 Hagersville & Area ................................................................................ 905-768-3076 Simcoe & Area ......................................................................................519-426-6060 Waterford & Port Dover .......................................................................519-426-6060 Haldimand Norfolk Health Unit, Caledonia ................................................. 905-318-5367 Haldimand Norfolk Health Unit, Dunnville.................................................. 905-774-3333 Haldimand Norfolk Health Unit, Simcoe ..................................................... 519-426-6170 Hospitals Brant Community Healthcare System, Brantford General .....................519-752-7871 Brant Community Healthcare System, Willett Hospital ........................ 519-442-2251 Haldimand Norfolk Memorial Hospital ..................................................905-774-7431 West Haldimand General Hospital........................................................ 905-768-3311

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L Local Health Integration Network (HNHB LHIN) ..................................... 1-866-363-5446

M Multiple Sclerosis Society of Canada, Brant County ................................... 519-758-5175 Multiple Sclerosis Society of Canada, Simcoe-Norfolk County ...................519-426-0101 Ministry of Health & Long Term Care INFO Line ......................................1-800-268-1154

P Parkinson Society Southwestern Ontario, Brantford .................................. 519-652-9437 Parkinson Society Southwestern Ontario, Simcoe ...................................... 519-652-9437

S Salvation Army, Brantford Community & Family Services ...........................519-752-7814 Salvation Army, Dunnville Community & Family Services........................... 519-774-4251 Salvation Army, Paris Community & Family Services .................................. 519-442-3432 Salvation Army, Simcoe Community & Family Services ..............................519-426-9092 Senior Support Services – Haldimand......................................................1-800-265-2818 Senior Support Services – Norfolk .......................................................... 1-866-529-0849 Silver Cross .................................................................................................519-426-0525 St. John Ambulance Association ................................................................. 519-752-9252 Transportation Canadian Red Cross, Brantford ............................................................. 519-753-4189 Community Services Norfolk ................................................................ 519-426-5999 Haldimand-Norfolk Community Senior Support Services, Caledonia/Cayuga................................................................................. 519-765-0877 Haldimand-Norfolk Community Senior Support Services, Norfolk.......519-426-6060 Mr. J’s Taxi ............................................................................................ 905-765-8294

T Telehealth Ontario ...................................................................................1-866-797-0000

U United Way of Brant ................................................................................... 519-752-7848 United Way of Haldimand & Norfolk ..........................................................519-426-5660

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Community Advertisers Index The Victorian Order of Nurses are extremely grateful to all contributing advertisers, without whose support this guide would not have been possible.

Mastectomy Products Mastectomy Lingerie & More .............................................. 32

Retirement Residences Queensview Retirement Community............................outside back

Sleep Therapy

Oxygen Absolute Respiratory.......................... 32

Absolute Respiratory.......................... 32

• Full Service Home Respiratory Care • Registered Respiratory Therapists • Locally Owned & Operated Stop by & see local owner Lyndsey Ross today! Simcoe office

TillSonburg office

39 Kent Street North, Unit 2 Simcoe, ON N3Y 3S1 519.426.1113

169 Broadway Street, Unit A Tillsonburg, ON N4G 3P9 519.842.5353

www.absolute-respiratory.com

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications

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Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care

VON HNHB Community Health Guide

www.oha.com

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Notes:

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VON Brantford 204-446 Grey St. • Brantford, Ontario N3S 7L6 Phone: 519-759-7750 • Fax: 519-759-3924 VON Haldimand/Norfolk 87 Culver St. • Simcoe, Ontario N3Y 4K3 Phone: 519-426-8111 • Fax: 519-426-2474

www.von.ca

vonbrantford@von.ca Printed 2017


FIND YOUR PEACE OF MIND

Welcoming short term and recuperative stays Just pack your bag. Our fully furnished one bedroom apartment style suites, with kitchenette and private bathroom mean you just need to bring your essentials. All meals, linen laundry, weekly housekeeping and activities are included. Short term stays are a good way to take a break from your everyday and experience what life here at Queensview is all about. We ensure your care needs will be well looked after and you will find out just what it’s like to live in a community that’s independent and vibrant. If you are recuperating from an illness or a hospital procedure and need a customized care program, our personal support workers and General Practical Nurses are here to support you 24/7.

Find your peace of mind at Queensview Retirement Community

70 King Edward Street, Paris, ON queensviewrc.ca • 519.442.5621 Customized care, short term and recuperative stays available .

VON Hamilton Niagara Haldimand Brant - Brantford Site Community Health Guide  

VON Hamilton Niagara Haldimand Brant - Brantford Site Community Health Guide