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CONTENTS
M
A
G
A
Z
I
N
MARCH/APRIL 2020 Published by Rankin Publishing, Inc. www.buslinemag.com
E
Louisiana Motor Coach • New Orleans, LA.
Exceeding The Expectations Of Customers .......8
Downeast Transportation • Trenton, ME
Maine Public Transportation Provider Offers Three Services In The Acadia National Park Region................................22 — 2020 UMA Expo Focus —
May 17 - 20 • San Antonio, TX
Moving Forward With Greater Innovation...30 UMA Booth Photo Gallery .........................66
APTA Mobility Conference 34
— Busline Buyers Guides —
Busline Vehicle Showcase
Insurance & Finance 38
HVAC Systems 48
INDUSTRY NEWS ..Page 29, 51, 59-65 RAPID RESPONSE ....................Page 6
ON THE COVER: Shown with one of the company's MCI vehicles are Louisiana Motor Coach representatives, left to right, Ryan Sanders, director of operations; Mary Sanders, president/CEO; Louis Sanders, vice president/general manager; Caitlin Sanders Schultz, bookkeeper/accounts payable; and Jeffrey Celeste, vice president of sales and operations. See page 8.
CALENDAR OF EVENTS
MAY 2020 May 17-20 APTA Mobility Conference San Antonio, TX Info: 202-496-4800
May 31 - June 4 Community Transportation Association of America (CTAA) Expo Louisville, KY Info: 800-891-0590 AUGUST 2020 August 4 - 8 The International Motorcoach Group (IMG) Strategic Alliance Meeting & Focus 25 Greenville, SC Info: 888-447-3466
OCTOBER 2020 October 11-14 APTA Annual Meeting & Expo Anaheim, CA Info: 202-496-4800
NOVEMBER 2020 November 7-10 National Association For Pupil Transportation (NAPT) Annual Conference & Trade Show Grand Rapids, MI Info: 518-452-3611 November 15-17 BusCon 2020 Philadelphia, PA Info: 800-576-8788
JANUARY 2021 January 28-30 Busworld North America Baltimore, MD Info: busworldnorthamerica.org January 29 - February 2 American Bus Association (ABA) Marketplace 2021 Baltimore, MD Info: 800-283-2877 MARCH 2021 March 3-7 United Motorcoach Association (UMA) Motorcoach Expo Orlando, FL Info: 800-424-8262
Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2020 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net
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Paratransit/Shuttle Buses & Vans 52
EDITORIAL & CORPORATE OFFICES
Rankin Publishing Co., Inc.
Linda Rankin, Publisher 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: rankinmag@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke, Kris Bott Reception: Mary Jo Dunn
Advertising Contact Kevin Kennedy @ 813-502-6672 Email: kevloraz@gmail.com Or Linda Rankin @ 800-598-8083 Fax: 217-268-4815 Email: rankinmag@consolidated.net
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WE TRAIN YOUR TECHNICIANS TO BE AS EFFICIENT AS YOUR COACHES. Your state-of-the-art coach deserves an expert maintenance crew. It’s why we offer service seminars for mechanics and technicians across the US and Canada. In 2017 alone, over 650 technicians successfully completed one of our programs, bringing invaluable new skills and a stronger sense of dedication to their employers. Register your staff for the Prevost Technical Institute. It’ll quickly become a solid return on your investment.
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Company
5Star Specialty Programs ABA/Busworld North America ABC Companies Altro America’s Bus & Coach Expo ARBOC Specialty Vehicles Better Life Technology Bird Bus Sales Bitimec Wash-Bots Bitzer BRC Group BUS Advisors BYD CBM NA CHTC Bus Group Clean Seal Complete Coach Works Diamond Manufacturing Dixie Electric Ltd. Driverge Vehicle Innovations Freightliner Hometown Trolley Irizar USA J & J Chemical Kelderman Air Suspension Systems
Website
5StarSP.com busworldnorthamerica.com abc-companies.com altro.com americasBusCoachExpo.com ARBOCsv.com BLTLLC.com 888-275-7425 x122 wash-bots.com bitzerus.com brcgroup.ca BUSadvisors.org byd.com cbmcompany.com/en/ chtcbusgroup.com cleanseal.com completecoach.com diamondmfg.com delstar-hd.com driverge.com fcccbus.com hometowntrolley.com irizarusa.com jjchem.com kelderman.com
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39 16 72 23 47 31 27 15 33 61 63 60 7 32 11 10 63 59 64 28 3 19 71 65 26
Company
LiquidSpring LLC Micro Bird Commercial Midwest Bus Corporation MobilityTRANS Motor Coach Industries (MCI) Motorcoach Safety Training Company Motorcoach Tire Sales Prevost Car ProAir, LLC QMF Steel Reyco Granning RLI Transportation RRL Insurance Safety Step Safety Vision Service Insurance Shriver Transportation Insurance Sutrak Temsa Thermo King TIB Transign Transit & Paratransit Company (TAPTCO) Vanner Power
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liquidspring.com mbcbus.com midwestbus.com mobilitytrans.com mcicoach.com mcstco.com motorcoachtiresales.com prevostcar.com proairllc.com qmfsteel.com reycogranning.com rlitransportation.com rrl-ins.com safetystep.net safetyvision.com ServiceIns.com shriverinsurance.com sutrakusa.com temsa.com www.thermoking.com tibinsurance.com transignllc.com taptco.com vanner.com
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20 36 24 21 2 62 14 5 49 9 12 43 46 65 18 41 44 50 17 48 45 13 29 6, 25
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Louis Sanders, VP & GM
Mary Sanders, CEO & president
Exceeding The Expectations Of Customers “If we can get a customer on board, we feel Louisiana Motor Coach can have a . That is our vision.”
I
customer for life
By Harrell Kerkhoff, Busline Magazine Editor
f there is one common thread among many North American bus/motorcoach operations, it’s that more times than not — experience and family count for a lot. That has certainly been the case at Louisiana Motor Coach, based in New Orleans, LA. The company is owned and operated by the Sanders family, whose experience in bus/motorcoach transportation pre-dates by many years the founding of the business in 2010. “We began 10 years ago with a family history already well established in buses and motorcoaches, having previously worked at my father’s transportation company in New Orleans,” Louisiana Motor Coach Vice President and General Manager Louis Sanders said. “That is how we (Sanders family members) cut our teeth in the industry. We knew the bus business when we started our company. Its success has been relationship-driven.
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“I could not have imagined 10 years ago the level of growth that we have now reached, having started with two vehicles and, since then, expanding the fleet to 35 buses/motorcoaches and two service vehicles. We also now employ 50 to 60 people.”
“The second generation of family members are part owners. We have been blessed with a beautiful family who enjoys working together. It now includes grandchildren, who often come to the office at 3 p.m. after school to do their homework. They have been around the company since they were born. We are very positive about the future of our business.”
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RESURGENT CRESCENT CITY
he year 2020 marks the 15th anniversary of Hurricane Katrina, an historic storm that caused largescale death, displacement and destruction in New Orleans and surrounding areas in 2005. Since then, however, the entire region has been on the rebound, including Jeffrey Celeste, Ryan Sanders, Caitlin Sanders Schultz, ever-greater interest in local tourism. VP of sales & operations director of operations bookkeeper/AP “New Orleans has remained a top U.S. destination ever since the NFL returned the Family members include Mary Sanders, CEO & president, Super Bowl to the city (in 2013) after Hurricane Katrina,” Sanders who is the wife of Louis; sons Jeffrey Celeste, vice president of said. “Soon after that, activity with cruise ships and Mississippi sales & operations; and Ryan Sanders, director of operations; River paddle wheelers increased. Tourism, on the whole, is not only and daughter Caitlin Sanders Schultz, bookkeeper/accounts back in New Orleans, but across the entire state. New Orleans’ sucpayable. cess helps feed the rest of Louisiana when it comes to tourism. “New Orleans was always a great market for bus/motorcoach activity “We have been persistent and already have a second generation in place,” Louis Sanders said. “All five of us are very active in the prior to Hurricane Katrina, and that activity level has now returned.” To help meet the growing need of buses and motorcoaches in the daily activities of this business, and Louisiana Motor Coach is a area, many local operators are very willing to work together. certified women-owned business.
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HT -SERIES 35
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“It’s a fact of life that there are times when every bus/motorcoach operator in our area can use more vehicles,” Sanders said, with a laugh. “That is especially true when it comes to working with cruise ships and large conventions. When our company first started, we worked with a customer for a convention that called for 60 buses. At the time, we only has two such vehicles, so we worked with other operators to meet the need. That is a common practice that remains today. “As a company, we have a lot of experience working with other transportation operators in our area and throughout the country. We help them when they are servicing New Orleans, and we seek their help when the need arises. It’s really an amazing business to be in, and it can be a lot of fun.” Louisiana Motor Coach currently provides a wide variety of transportation services in New Orleans, surrounding areas and beyond. Notably, Sanders reported the company has benefitted from its recent association with FlixBus, a German-based digital transportation company which launched routes in March 2019 from New Orleans to both Houston and San Antonio, TX, with scheduled stops in such places as Baton Rouge and Lafayette, LA. Founded in Germany in 2013, FlixBus launched U.S. service in 2018 and manages the technology, marketing and route system logistics for locally-based carrier partners who transport FlixBus passengers. “As it relates to that service, Louisiana Motor Coach operates three vehicles traveling to Texas six to seven days a week. In December 2019, we also started daily service involving two vehicles
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Louisiana Motor Coach bus graphics leave no doubt as to its home base.
to Atlanta, GA,” Sanders said. “Houston, Atlanta and New Orleans are big hubs for bus/motorcoach activity, and FlixBus has offered us the opportunity to divest our business into something that was beyond our scope, resources and abilities when it came to selling individual tickets to travelers across the country. It’s a really ambitious business model that has been successful in Europe. We are grateful for the opportunity.” Currently, the FlixBus service accounts for 20 percent of fleet activity at Louisiana Motor Coach. Meanwhile, the largest percentage of business for the company is what Sanders refers to as “A” list clients.
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“Those customers involve large tour and travel companies that hire us to transport their clients,” he explained. “That type of repeat contract work can start in Atlanta, Nashville or Chicago, for example, and end in New Orleans.” As a major convention and destination city, representatives of Louisiana Motor Coach are also very busy transporting people within the Big Easy. “There is a strong focus on convention work in and around New Orleans, as well as major sporting events. For example, we recently helped with the transportation needs of college football’s national championship game (held in the Mercedes-Benz Superdome in New Orleans),” Sanders said. “Aside from the big events, we also provide a lot of everyday charter trips. That includes corporate work, field trips, high school sporting events, band competitions, cheerleading competitions, senior class trips, trips for church and social organizations, etc. There is a lot of local charter demand as well for customers who want to travel to such big name destinations as Walt Disney World, near Orlando, FL, which is a 10-hour drive for us.” In addition to traditional charter services, Louisiana Motor Coach helps travelers with customized tours of New Orleans, fishing adventures and scheduled coach travel to away games for the city’s professional sports teams. High-profile assignments for the company has included a 17-day U.S. tour for Australian members of the Sweet Adelines, an international women’s barbershop harmony group, following the organization’s 2019 annual meeting, held in New Orleans. And then there is the wedding business. “New Orleans is a great wedding destination. The wedding business is big down here,” Sanders said. “Louisiana Motor Coach pro-
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vides transportation service for all types of wedding requests. We can transport the entire wedding party from the hotel to the church to the reception and back to the hotel. Nobody in the party has to drive. “Our company has become part of the wedding planning process for many customers. We either use minibuses or motorcoaches, depending on each customer’s needs.”
T
MODERN EQUIPMENT FOR MODERN TIMES
here is no cookie-cutter approach, as it relates to the 35 vehicles in Louisiana Motor Coach’s fleet. The company’s equipment comes in various sizes — from minibuses to full-size motorcoaches. That is done by design, with the objective of better meeting different demands from customers and group sizes. “We take a lot of pride in the style and newness of the equipment we offer, and how we serve our community. When customers visit our internet site, we want them to see the many choices they have when it comes to our equipment,” Sanders said. “We make sure they understand the benefits of each type of bus/motorcoach, and what the vehicle will look like, including the interior. We tell them, ‘That is the vehicle that will pull up to your front door.’” Recently, officials at Louisiana Motor Coach have added 10 MCI J4500 motorcoaches — four in September and six in December 2019 — to its fleet. “Everything about the purchase of those new coaches fell into place,” Sanders said. “The MCI (Motor Coach Industries) team came through with the quality and coach amenities we were looking for. We like the new interior design, including the lavatory and
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new digital driver dash on the J4500.” He noted that one of the company’s new MCI motorcoaches includes a solar panel system on the roof. “It’s technology that has been available for a few years in the recreational vehicle world, and now has come to the motorcoach world. We will be able to control heat and air conditioning on that vehicle withMisty Biggs, sales manager out running the engine,” Sanders said. “It’s a good example of how technology will keep motorcoach travel popular in the United States for years to come. All 10 of our new MCI J4500s come with state-of-the-art options. “We look forward to a continued and successful relationship with the MCI team. We also appreciate the training programs that MCI is currently offering to our drivers and technicians.” When it comes to the entire fleet of vehicles at Louisiana Motor Coach, Sanders said one thing is certain while satisfying today’s passengers — it’s smart to provide Wi-Fi and 110-volt outlets. “Those are the first amenities people ask for and seek. They want to charge their devices and connect to the internet while traveling. You see that technology everywhere. There are large charging stations at airports, and I have even seen at least a dozen electric vehicle
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charging stations installed in a new parking garage,” Sanders said. “Whether it’s a vehicle or cellphone, people want to charge and stay connected. “The other big amenity for many passengers is the simple cupholder. I have found that if you don’t have cupholders on your buses, you might as well not even have seats. It’s also important to many of our passengers that we provide a good Roosevelt Carey, senior driver PA system. That is especially important for trips that include tour guides.” Sanders added that Louisiana Motor Coach has always greatly benefitted by using modern and clean equipment, helping the company set the bar high for its customer base. “With the type of modern equipment that we purchase and use, we just don’t get complaints when it comes to interior amenities. Our goal is to exceed the expectations of customers when they first enter a vehicle,” Sanders said. “If we can get a customer on board, we feel we can have a customer for life. That is our vision.” The exterior look and feel of Louisiana Motor Coach’s vehicles is also strategic and has been well planned. After viewing one of the company’s buses/motorcoaches, there is no mistaking where the business is located.
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company,” Sanders said. “The main objective of our company is to make sure we are as safe as possible. It’s important to us that when parents put their children on our vehicles for field trips, they are confident of their safety. “We were able to receive a DOT (Department Of Transportation) safety rating of ‘satisfactory’ within the first six months in business, and soon after that received our DOD “We find a way. If a customer wants something special on board (Department Of Defense) No. 1 safety rating. It helps that although our comone of our vehicles, we will do our very best to make that pany was brand new in 2010, it was happen. ‘Guest experience’ is a simple phrase, but guest being operated by people who had years experience in the bus/motorcoach experience is what everyone in our business needs to be keying on.” of business. We knew what had to be done.” — Louis Sanders The Louisiana Motor Coach facility is located in Marrero, LA, on the The end result is a design that features purple, green and gold south side of the Mississippi River from New Orleans. Mardi Gras beads, a Mardi Gras mask, a flugelhorn with musical “We are in an industrial area and enjoy very nice exposure, notes and the fleur-de-lis. where people can see our equipment as they drive by. The neigh“The beads, mask and horn are actually from a photograph. The borhood is very nice. However, we are seeking a larger facility, due design is unique, and we still get positive comments,” Sanders said. to our growth from two to 35 vehicles,” Sanders said. “Our mainAlong with key passenger amenities inside each vehicle, officials tenance area, vehicle cleaning and offices are all located in the at Louisiana Motor Coach make sure the company’s equipment same facility, and we are running out of space due to our success. uses the latest in technology from a safety standpoint. That includes It’s a good problem to have.” advanced GPS and camera systems, electronic logging and 3-point Giving back to the community which it serves is important to seat belts. the Sanders family and employees at Louisiana Motor Coach. The “Our Wi-Fi signal allows us to monitor, in live time, driver and company is active with local sports teams, “Stuff the Bus” charity passenger behavior. We are on our third generation camera system, events and is a sponsor of the Young Life organization, supporting which shows how long that type of technology has been part of our its annual summer trips and golf outing. “When we started thinking about the graphics on the sides of our vehicles, we wanted to highlight the colors purple, green and gold, which are identified with New Orleans,” Sanders said. “We also wanted to have a musical theme, as music plays an important part of our culture in New Orleans and Louisiana. And, it was important to include the fleur-de-lis.”
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BUSLINE
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A
IN SEARCH OF INTEGRITY, RESPECT AND CHARACTER
mong those currently employed at Louisiana Motor Coach is a staff of approximately 30 drivers, playing key roles in the company’s success. As with many North American bus/motorcoach operators, Sanders always has his eyes open for good driver candidates. “It seems that across the board, people in our industry are looking for drivers and training support,” he said. “When hiring a driver, we look for three key attributes: integrity, respect and character. Those are things we can’t teach. We can provide good driver training, but integrity, respect and character are what they have to bring to the table when walking in the door.” Officials at Louisiana Motor Coach have partnered with an area community college when it comes to added training services and help with CDL licensing. The college also has several driving simulators that are placed in the back of semi trailers for mobile training opportunities. “One of the things we hope to accomplish in the early part of 2020 is to get one of those simulators to our facility to help with driving training,” Sanders said. “The simulator can put the driver through all types of scenarios, such as driving on busy city streets, the open highway, and driving in bad weather conditions including fog, snow and heavy rain.” Drivers at Louisiana Motor Coach also participate in defensive driving courses provided by the Metropolitan Safety Council, based in the New Orleans area.
“Drivers and mechanics are the two biggest personnel needs in our industry. The more we, as bus/motorcoach operators, can work with community colleges and other resources, such as those provided by vehicle manufacturers, the better for everyone involved,” Sanders said. “There currently are two brothers, originally from our wash crew, who have become technician apprentices in our shop. They are taking online courses through MCI, which greatly helps. “Most people just want an opportunity. At Louisiana Motor Coach, we work at providing that opportunity when it comes to careers in driving, maintenance and sales. I believe there is a lot of growth potential in the bus/motorcoach business for people who want fulfilling careers. For each individual, it comes down to helping find and develop his/her skill set, and at that person’s own pace.”
S
LOOKING AHEAD WITH ENTHUSIASM
tarting their second decade as a bus/motorcoach provider in New Orleans and beyond, Sanders said his family looks forward to what the future has in store for Louisiana Motor Coach. “We take great pride in being a small business in the United States, and enjoy the opportunities that we have received thus far. Our objective is to always employ great people and remain a positive contributor to the big picture when it comes to our community and the overall transportation industry,” Sanders said. “Our type Continued On Page 64
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Paul Murphy, Executive Director
Maine Public Transportation Provider Offers Three Services In The Acadia National Park Region During driver training, we ask the question, ‘What is the job that you have been hired to do?’ Inevitably, someone will raise his/her hand and say ‘bus driver.’ We use that answer to illustrate driving a bus is just part of the job. We want drivers to understand they are customer service representatives.” Page 22
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S
By Rick Mullen, Busline Magazine Associate Editor
erving the public transportation needs of the Hancock County, ME, area, home of Acadia National Park, is Downeast Transportation, based in Trenton, ME. “Downeast Transportation is a private, not-for-profit organization. We have been around since 1979, and operate public transportation in and around Hancock County in Maine under an agreement with the Maine Department of Transportation,” said Executive Director Paul Murphy, during a recent interview with Busline Magazine. While Hancock County, which accounts for a large chunk of eastern Maine, is its primary service area, Downeast also services small portions of neighboring Washington and Penobscot counties.
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“We basically run three programs,” Murphy said. “The largest is seasonable and operates from late May until Columbus Day. We call that service ‘Island Explorer,’ which operates in and around Acadia National Park. It has been on the road since 1999 and accounts for almost three-quarters of what we offer. “We also operate two year-round projects. One is fairly traditional rural public transportation under Section 5311 from the FTA (Federal Transit Administration). We are in different towns throughout the county every week, getting folks out of those communities to services in more populated sites, such as county seats and less isolated areas. “Another year-round project is a commuter program that operates with a partner employer, Jackson Laboratory. It also operates with Section 5311 funding. It consists of four long-distance routes and one shorter route. “Jackson Laboratory contributes nearly $250,000 annually, much more than a 50 percent match to our 5311 commuter funding,” Murphy said. In addition, Acadia National Park funds more than 70 percent of the Island Explorer’s $2.3 million budget. LL Bean also contributes $200,000 to the Island Explorer, Murphy said. “We just added a new route to our commuter program that runs between Brewer, which is adjacent to Bangor, and Bar Harbor. We have also expanded our midday service between Ellsworth and Bar Harbor. We are now operating six trips daily Monday through Friday in each direction. “In addition, we recently received a significant grant (Section
5339 capital funds) to purchase new coach-style, 40-passenger buses for our long distance commuter program.” While Downeast does not operate a paratransit service, per se, all of its routes, except for the commuter service, are flex-routes. “We will deviate three-quarters of a mile off a route to pick up people who can’t get to a bus stop,” Murphy said. “All buses are equipped with lifts and two securement areas for wheelchairs. There is also a separate paratransit operator in our territory.” Downeast averages just shy of 780,000 miles a year, with a yearly ridership of a little more than 750,000 passengers. “Our observation is most of our ridership is middle-class people who have the money to stay on an island off the coast of Maine in the summer,” Murphy said. “The Island Explorer service carries about 640,000 of our 750,000 passengers. About 20 percent of those riders are locals, i.e., folks who are either going to Acadia National Park, or are traveling from one village to another to go to work or some other reason. “While we don’t track it, I would say the bulk of the other 100,000 riders are transit dependent.” For its Island Explorer service, Downeast operates 30-passenger Hometown Coach buses, which are propane powered. The transit company’s relationship with Hometown Coach came about after the propane engine from another manufacturer Downeast was running in its buses was discontinued. “There were no manufacturers making a propane-powered bus in the 30-passenger, flat-front, big-windscreen format,” Murphy said. “We beat the bushes for a number of years — from 2009 to
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2015 — begging bus manufacturers to build a propane-powered, 30-passenger transit bus, and had no luck.” The search ended when Hometown Coach agreed to design and build a new product to meet Downeast’s needs. “In spring 2019, we took delivery of 21 Hometown propanepowered coaches, and they are performing well,” Murphy said. “The buses are attractive and comfortable. They have big windows, both in front and down the side, making them very amendable to sightseeing. While our Island Explorer is not meant to be a sightseeing service, lots of people ride our buses for that reason. “The Island Explorer coaches have proven to be reliable. The folks at Hometown are accessible and responsive to us. We are happy with the product.” In the summer park season, Downeast uses all of its Hometown buses for the Island Explorer service. In the off season, the vehicles also operate on the rural transit and commuter routes. “We were interested to see how the Hometown buses operate in very cold weather, and they have performed admirably,” Murphy said.
O
ONE OF THE TOP 10 MOST VISITED PARKS
n its website, the National Park Service (NPS) calls Acadia National Park, “The crown jewel of the North Atlantic Coast.” The website goes on to say, “Acadia National Park is a 47,000-acre Atlantic coast recreation area primarily on Maine’s Mount Desert Island. Its landscape is marked by woodland, rocky beaches and glacier-scoured granite peaks such as Cadillac Moun-
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Downeast Transportation services the Hancock County, ME, area, home of Acadia National Park, from its facility in Trenton.
tain, the highest point on the United States’ East Coast. Among the wildlife are moose, bear, whales and seabirds. The bayside town of Bar Harbor, with restaurants and shops, is a popular gateway. “(The park) protects the natural beauty of the highest rocky headlands along the Atlantic coastline. At 3.5 million visits a year, it is one of the top 10 most-visited national parks in the United States. Visitors enjoy 27 miles of historic motor roads, 158 miles of hiking trails, and 45 miles of carriage roads.” As the park has released a new transportation plan, Downeast officials are expecting the Island Explorer program will have to be expanded. According to NPS, the transportation plan will improve visitor experiences and reduce congestion by providing visitors with transportation options during the peak tourist season. Visitors will
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eventually be able to experience the park using an expanded network of commercial tours, Island Explorer buses and on-demand taxis. “The new transportation plan for the park is going to demand that our seasonal service grow significantly. We don’t have a specific handle on what that growth is going to look like yet, but we have just embarked on planning and trying to figure that out,” Murphy said. “We have been engaged with the Volpe Center out of Cambridge, MA, which is a think tank that is an arm of USDOT (U.S. Department of Transportation). The Volpe Center has been crunching some data to help us figure out how and where we are going to need to grow to accommodate the park’s new plan.” Traditionally, during the summer season, Downeast must add in the neighborhood of 115 bus drivers to operate the Island Explorer. While it has always been a challenge to find drivers, the current low unemployment numbers are making it even more difficult. “This time of year, we have about 20 employees, but, at the beginning of June, we will have about 130,” Murphy said. “Without our staff’s good will, hard work and dedication, we are nothing. Our employees are the lifeblood of our business. Evidenced by the feedback we get, we have been largely successful hiring people who enjoy dealing with the public, and who take customer service seriously.” Hiring extra bus drivers for the summer — who are laid off at the end of the season — can be a daunting task. Because of the difficulty in finding operators, Downeast had to make some changes. “Until about five years ago, our operations manager for the Island Explorer project was a seasonal employee,” Murphy said. “He/she would come to work in April to begin hiring for the June
service start. One year, we had a very difficult time getting enough people. We realized we needed to do something different, so we made operations manager a full-time, year-round position. “Downeast Operations Manager Jodi Moore now begins hiring for May/June employment in October. As soon as the service season ends, she begins recruiting. We have increased our wage substantially and we have increased our outreach, both in terms of the media and geographically.” To find summer drivers, Downeast has reached out to ski areas in New England and throughout the country that operate transit systems during the winter. The strategy is to try and recruit drivers who are laid off at the end of the winter season. “We have also reached out to organizations such as Workers on Wheels, who are ‘RVers’ who follow the sun around the country and are looking for work,” Murphy said. “Again, the challenge is to hire 115 or so drivers every spring. While we have good retention, (well over 60 percent of our summer drivers return the next year) finding extra operators is still a challenge.” Because of the seasonal aspect of Downeast’s Island Explorer service, it is necessary to outsource much of the heavy maintenance for the company’s fleet. “We outsource the bulk of our heavy maintenance, because our vehicles are specialized with the propane engines,” Murphy said. “We have so much work in summer, we could keep three of four technicians busy. However, we would just have to lay them off at the end of the season. Therefore, we do light maintenance inhouse, but the bulk of our heavy maintenance is outsourced.” Another challenge that has cropped up in recent years, making it even more difficult to find drivers, is the legalization of marijuana for recreational use.
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“As a result of the legalization of marijuana for recreational use, many young people do not want to be drug tested,” Murphy said. “Maine is a state where recreational use is legal, and young people are not getting CDLs (commercial drivers licenses). The average age of our drivers is over 55. It is a problem, and it is going to get worse.” Murphy said he would like to see the FTA come up with a different kind of drug test. Current testing detects the presence of tetrahydrocannabinol (THC) in the body. Although the effects of THC wear off within a few hours, traces of the chemical can remain for weeks. “A test should be devised that shows if a person is under the influence at the time the test is administered,” he said. “You can shoot heroin on a Friday night and be clean by Monday morning. If you smoke marijuana on a Friday night, you will still be ‘dirty’ a month later, according to current testing.” When it comes to hiring and training drivers, Downeast prefers that applicants already have a CDL, however, there is an exception. “If we are having trouble meeting the numbers required to run the system during the summer, we will hire and train people for the CDL test, if they will commit to at least one full season of service to Downeast,” Murphy said. “In terms of folks who have just gotten their CDL, we will hire and train them. We make sure to educate new drivers on how to properly operate a vehicle, and some of the difficulties presented during our more congested season.” Finding drivers who enjoy serving the riding public is as important to Downeast as being able to drive a bus, Murphy said. “One of the things we do in training is ask the question, ‘What is
the job that you have been hired to do?’ Inevitably, someone will raise his/her hand and say ‘bus driver,’” Murphy said. “We use that answer to illustrate driving a bus is just part of the job. We want drivers to understand they are customer service representatives. It is especially important given the fact we have many riders who take the bus by choice, and are not so much transit dependent. It is incumbent on us to present to them an option that is more attractive than their private automobiles. “We believe we have been successful in that endeavor because when we look at, not only the surveys we do annually, but also the comments we get on TripAdvisor®, they are almost universally complimentary about the friendliness and helpfulness of our bus drivers. We are very quick to weed out those who don’t get that message.” Murphy gave a couple of additional examples of how Downeast’s services are received by the public. Before he joined Downeast, Murphy was on a local board in Bar Harbor. When the Island Explorer project began, Downeast officials visited municipalities, including Bar Harbor, seeking match money for grants. “The question on the tip of everyone’s tongue was, ‘What on earth would we ever do with a system like that?’ Here we are 20 years later, and that question has been entirely turned on its head. Now, the question is, ‘What on earth would we ever do without that system?’” Murphy said. On another occasion, one of the local boards in Downeast’s service area decided their town shouldn’t be funding public transportation. The board denied funding for Downeast.
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“We went to the town meeting where the final decision was made. There were about 200 people at the meeting,” Murphy said. “When the question was raised, there were only two people in the audience who voted against our funding. I think that demonstrates how well we are received by the community.”
on the bus, how many people got off the bus, how the bus is adhering to its schedule and the speed of the bus at the moment it reports. We also have departure signs, with real-time estimators, that update information depending on what we are hearing about each bus as it goes through its route.” For the Island Explorer service, Downeast has an app available that alTECHNOLOGY NOW lows riders to access pertinent informaAND IN THE FUTURE tion on their cell phones or other electronic devices they might be using. urrently, in addition to propane“One of the issues in using electronic powered buses, Downeast uses devices is Acadia’s mountainous terother state-of-the-art technolorain, which causes frequent interrupgies to operate the transit system. Looktions,” Murphy said. ing to the future of public transportation, Looking ahead, many public transthe rise in usage of electric and auportation officials believe electric-powtonomous vehicles seems certain. ered buses will eventually become the norm. Recently, Downeast looked into “We run a full-blown intelligent purchasing an electric coach. transportation system,” Murphy said. Pictured are, left to right, Management Assistant “Last year we began the process to “Our buses are equipped with Wi-Fi, Neil Berthiaume, Operations Manager Jodi Moore apply for a no/low emissions grant to passenger counters, vehicle location and Facility and Maintenance Manager Phyllicia Jordan. purchase an electric coach for our comtechnology and data and voice radios. muter project,” Murphy said. “As our buses go down the road, we get reports either every two As it turned out, Downeast decided the time was not right to purminutes or whenever a bus departs a stop, whichever interval is chase an electric bus and dropped pursuing the grant. shorter. We receive information that tells us how many people got
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“We are certainly open to electric coaches as a viable choice. However, until the capital cost is more reasonable, the range is larger between charges and dependability is better, we will remain on the sidelines,” Murphy said. In discussing the future of autonomous vehicles for public transportation, many industry professionals, including Murphy, say it is not a matter of “if,” but “when” they will become widely in use. “Eventually, buses will be autonomously driven and they will be electric. It is just a matter of when,” Murphy said. “It is very interesting what is coming with autonomous vehicles. I feel the job loss associated with them will make the job loss we have seen due to automation over the past 25 years pale in comparison. There are many jobs that are driver-related. “I attended a meeting several years ago where the secretary of transportation was the keynote speaker. There was a Q&A session afterward, and I brought up the job loss situation. He admitted there will be a huge sea of change and the job loss will be monumental. When I asked what the government is doing to plan for it, he didn’t have a good answer.” For now, Downeast will continue to meet the needs of its riders with the best technology available, while maintaining its reputation as a high-quality transit service. “The biggest challenge facing us right now, as I mentioned before, is how we will work with Acadia National Park’s new transit plan,” Murphy said. “One of the benefits of having a couple of big anchor partners, like Acadia National Park and Jackson Laboratory, is it allows us to lean on their shoulders to operate a more
robust traditional transit service and the Island Explorer. “We hope we can increase service to the traditional rural transit passenger, who is in more immediate need of public transportation than other riders.” In discussing the future of Downeast, Murphy said he is “cautiously optimistic.” “My last name is Murphy, and sometimes Murphy’s law applies,” he said. “We rely on Washington for a lot of funding. You never know, in a given administration or congress, how that is going to go, but, so far, so good.” Murphy said many public transportation entities across the nation, particularly in larger cities, have had to deal with lingering negative public perceptions. Furthermore, the nation’s infrastructure is lagging behind that of other nations. “Many countries around the world, with far fewer resources than we have, are running circles around us in terms of all kinds of infrastructure and, in particular, transit,” Murphy said. “On the other hand, every town that I know of that has a comprehensive plan, the need for better public transportation is right at the top of the list. As congestion clogs roads in cities, people are moving to transit. Despite some vestiges of past negative images, many transit entities are logging record ridership numbers.” Contact: Downeast Transportation, Inc., 117 Gateway Center Drive, Trenton, ME 04605. Phone: 207-667-5796. Email: info@downeasttransport.org. Website: www.downeasttrans.org.
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“The presence of the newly founded business unit Daimler Coaches North America (DCNA) as an exhibitor at the 2020 United Motorcoach Association (UMA) Expo, held in Nashville, TN, from 19 to 23 January was dedicated to the realignment of the Daimler bus division in the North American touring coach market,” according to a press release. “The booth offered an all-round insight into the company’s product and service portfolio. The exhibited vehicle from Setra displayed tailor-made solutions for touring coach transport in the U.S. and Canada, which aren't just comfortable, but are also safe and economical. “Visitors to the booth also learned about how Daimler Coaches North America is aligning its service offering and the availability of replacement parts to the requirements of customers in the U.S. and Canada. Bus companies benefit from the existing state-of-the-art DTNA sales and service network. Because of the close collaboration between Daimler Coaches North America and Detroit Diesel Corporation, customerscan also use the extensive net-
Brand New Transit 33 Program Operator Training Course New updated training course available early in 2020
Safety Management System Mission
Comments from TAPTCO users:
Vision
Remove or Reduce Risk
Do it Right, the First Time, Everytime
Hazard Identification Unsafe Behaviors Following too closely Unprepared for what is coming Not being prepared for what is around you Not communicating with other drivers or pedestrians Speeding Rushing Backing without a spotter or GOAL Not rocking & rolling to see around blind spots Turning without using your reference points Not adjusting your mirrors to minimize blind spots Operating unsafe equipment Having confrontations or heated discussions with passengers Distractions – texting, dialing, or reading maps Rolling through stop signs Driving too fast for conditions Driver fatigue Slips, trips & falls Drugs & alcohol
Values No Unsafe Behaviors
Hazard Mitigation 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
The course has been designed & updated to include compliance with both FMCSA and FTA requirements and to help you create a Safety Culture.
Remove or Reduce Risk Leave room / Always stay back at least four seconds Look ahead Look around Communicate Stay within posted speed limits Be in control, take your time. If late, stay late Avoid backing the bus or use a spotter or GOAL Rock & roll for turns Use your reference points Adjust your mirrors Do a thorough Pre & Post Trip and only operate a safe vehicle Smile and be polite at all times. Use Verbal Judo Focus on the driving Always stop at stop signs Slow down and pull back for rain, snow, ice or fog Get enough sleep, always be alert and awake Always keep your balance, no rushing, use three point contact Never be under the influence of drugs or alcohol
Professionals apply these practices every day
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work of authorized service points with certified Detroit Diesel Corporation technicians. In areas with a larger Setra fleet, selected sites and the staff are also being trained and qualified by Detroit Diesel in order to ensure a comprehensive bus service, and to act as local suppliers for replacement parts. Visit www.media.daimler.com.
Contents of the Course Group 1 - Federal Regulations 1. Introduction to Professional Driving 2. Federal Regulations Group 2 - Safety & Defensive Driving 3. Safety Best Practices 4. LLLC Defensive Driving
Group 5 - About the Driver 17. Preventing Driver Fatigue 18. Preventing Driver Distractions 19. Hazards Communication 20. Injury Prevention - Slips, Trips & Falls 21. Map Reading 22. Employee Safety Reporting Program 23. Health & Wellness
Group 3 - About the Bus 5. Introduction To The Bus Group 6 - About the Passengers 6. Pre & Post Trip Inspections 7. Mirror Adjustment & Reference 24. Professionalism & Customer Service Points 25. Conflict & Aggression Group 4 - Driving Situations Management 8. Preventing Rear End Collisions Group 7 - Americans with 9. Preventing Intersection Disabilities Accidents 26. ADA Compliance & Sensitivity 10. Railroad Crossings 11. Pedestrian & Bicycle Awareness 27. Mobility Devices 12. Preventing Backing Accidents 13. Merging, Lane Changing & Passing 14. Adverse Driving Conditions 15. Operating Electric Powered Buses 16. Hazard Identification & Mitigation
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2020 UMA Expo Focus
Moving Forward With Greater Innovation By Harrell Kerkhoff, Busline Magazine Editor
motorcoach industry in greater ways, and should further increase the amount of data business owners will have, at their fingertips, in the future. “AI will allow us to eventually get into such fields as virtual reality, pushing what companies can achieve. That can include advanced employee training programs,” Tetschner said. “It’s important to embrace the data that will be gathered.” Petz asked Tetschner to explain to new UMA Expo attendees how they could get the most out of their time during this year’s event. “At UMA, we focus a lot on education and con nections. There are a lot of opportunities (at the UMA Expo) to facilitate those connections,” Tetschner said.
“I have long said that we, as an industry, often have implementation paralysis. The industry can move relatively slowly when it comes to change.
E
Therefore, many people need to see the vision of what change UMA Board Chair Gladys Gillis and UMA Meetings Committee Chair Dave Dickson cut the ribbon to open the 2020 UMA Expo.
mbracing Change & Innovation was the theme for the 2020 United Motorcoach Association’s (UMA) Motorcoach Expo. The annual event took place January 19-23, at the Music City Center, in Nashville, TN, and included an exhibition floor full of suppliers as well as educational seminars, guest speakers, an awards ceremony and several after-hours celebrations. The first major event every year at UMA Expo is the Opening Session, which includes the UMA Active Member Meeting, Legislative & Regulatory Update. Opening the event was UMA President & CEO Stacy Tetschner, who participated in a Q & A session with master of ceremonies and moderator Jon Petz, of the Jon Petz Experience. “I think there are so many opportunities on the horizon for our industry,” Tetschner said, during the Q & A. “That includes the embracement of new technology, which now touches everything we do, from marketing to how the industry has evolved from paper logs to ELDs (Electronic Logging Devices). “I feel the data now being gathered through ELD use is going to allow (bus and motorcoach owners) to operate their companies more profitably in the future, while also helping them reach more customers.” He added that artificial intelligence (AI) is entering the bus and
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can bring to the industry.” — Gladys Gillis
He added that many bus and motorcoach operators who have been part of UMA over the years often become friends and allies with new members to the association, helping the newcomers in many different ways, especially when their vehicles are on the road. Tetschner also recommended new attendees spend time on the UMA Expo show floor, which he said was full of quality industry suppliers. “The UMA Expo has been created in a very audience-centric fashion. The whole event is about you, the attendee,” Tetschner said. Also speaking at the Opening Session was outgoing UMA Board Chairperson Gladys Gillis, of The Starline Collection, in Seattle, WA. Gillis’ term as board chairperson came to an end at the UMA Expo, and now serves as immediate past chair. Gillis listed the UMA online regional town hall meetings as among the events she has been most proud of during her term as board chairperson. The meetings involve motorcoach operators from throughout the country. “I have long said that we, as an industry, often have implementation paralysis. The industry can move relatively slowly when it comes to change. Therefore, many people need to see the vision of what change can bring to the industry,” Gillis said. “Through a digital webinar, the regional town hall meetings have provided a way for people back home to get plugged in on what can be done
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to better their companies. They can see the vision, ask questions and understand the objective. “For example, we spent two to three town hall meetings discussing the new ELD requirements. There were drivers who were entirely resistant to using ELDs, but who are now routinely using that technology.” Like Tetschner earlier in the Opening Session, Gillis said she feels technology associated with AI will continue to impact the bus and motorcoach industry in the years and decades to follow. As an example, Gillis discussed AI-powered cameras that can better identify what is taking placing during bus/motorcoach trips. Along with improving safety and security measures, the technology can boost the driver training process. Formally introduced during the Opening Session was incoming UMA Board Chairperson Jeff Polzien, of Red Carpet Charters, in Oklahoma City, OK. Polzien said he was looking forward to serving in his new role, while working with the staff and members of UMA. “We have a great mix of people to help move our industry forward,” he said. “It’s important that we find ways to get more people involved in our organization, so that they can take advantage of such UMA programs as its educational seminars and the association’s Sales Summit.” 2020 LEGISLATIVE & REGULATORY UPDATE
Following the Opening Session and Active Member Meeting every year, UMA Expo attendees receive a Legislative & Regulatory Update, which focuses on recent and possible changes taking
place on Capitol Hill that will, or could, affect the U.S. bus and motorcoach industry. The update is annually presented by UMA lobbyist Becky Weber, managing director of the Prime Policy Group; and UMA Vice President of Legislative & Regulatory Affairs & Industry Relations/COO Ken Presley. Weber and Presley addressed several relevant legislative and regulatory questions, asked by moderator Jon Petz. They included: Question: As it pertains to our industry, what is currently taking place in Washington, D.C.? Presley: “If you are watching the media, you probably have the impression that the only thing the U.S. Congress has been doing involves President Trump’s impeachment proceedings, but actually Congress has been quite busy working on a lot of legislation and appropriation bills.” Weber: “This is the year (2020) that a new surface transportation reauthorization bill is due to be enacted. The current bill that we are operating under, known as the Fixing America’s Surface Transportation (FAST) Act, will expire on October 1. For UMA, Ken and I, this is our Super Bowl. The bill is something Congress undertakes every five years. Next to health care, it’s the biggest bill Congress works on. It covers highways, public transit, water carriers, vehicle safety and railroads. Everything that UMA is trying to achieve rides on this bill. “When you are in a football game, you have to play both offense and defense. Our big ‘offensive’ vehicle is known as BUSREGS (Buses United for Safety, Regulatory Reform, and Enhanced Growth for the 21st Century Act — HR 5462), introduced by Rep. Scott Perry (R-PA).
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“If we (as an industry) were kings, this (BUSREGS) is what we would do to create a regulatory environment where your businesses could not only survive, but thrive. It includes placing more reasonable parameters on regulations. A lot of times regulations will be introduced for the trucking industry that do not make sense for the bus industry. There are also provisions in (BUSREGS) to help ensure that our partners in public transportation provide more opportunities for private bus and motorcoach operators. “Fortunately, about one-third of (a former version of BUSREGS) has already been enacted through actions from the Trump administration. Therefore, work was done last fall to modify and revise BUSREGS. Congressman Perry reintroduced the new and improved bill in December. That is very exciting, and we hope it’s going to be included in the surface transportation reauthorization bill.” Question: What are some of the things that both of you do on a daily or monthly basis on Capitol Hill for the industry that may surprise us?
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Presley: “At UMA, we understand that the most important thing to you (as a bus and motorcoach operator) is having opportunities to succeed. We work every day to make sure that those opportunities are protected. There are people who would love to pass legislation and regulations that would encroach on our industry, or even squeeze you out of the business. “We are constantly watching bills and regulations that are being introduced, and trying to push back, if necessary, to protect our industry. Doing that allows you, as a business owner, to spend more time on your company, and less time filling out paper work for regulators.” Weber: “I would add that a large part of what Ken and I do is to educate members of Congress. There are currently no former motorcoach operators who are members of Congress. Many of them don’t really understand how your business operates, or how a particular law might positively or negatively impact your business. “Therefore, a lot of what we do on Capitol Hill is talking to members of Congress and their staffs, explaining the impact that a certain bill would have on your companies and the overall industry.” Question: Besides BUSREGS, what other bills are being watched? Weber: “As you know, we have to sometimes play defense, and there are certain proposals (on Capitol Hill) that we really don’t like, and feel would be negative to your businesses. “Probably the most scary one that we are watching calls for increasing the level of minimum insurance coverage. As you recall, we had a huge fight on that topic five years ago. It took a lot of effort to push back on a proposal, from the previous administration, that would have quadrupled the minimum insurance that you (as a bus and motorcoach operator) would be required to carry on your vehicles. “We were able to push that threat back, but there is now a new proposal in Congress to greatly raise insurance rates of the trucking community. Even though currently, as written, that bill doesn’t apply to you (as bus and motorcoach operators), we feel it could very easily morph into the commercial passenger side. We are watching that very closely. “There is also a bill to reduce the driving age for CDL holders in interstate commerce from 21 to 18. It’s a bill being pushed by the trucking industry to address the driver shortage. There are a lot of parameters within the bill, such as extra training that would be required for those younger drivers. We are looking at that situation very carefully.” Question: Is there anything very positive that you want to report? Presley: “On the regulatory side, I have been able to announce, over the past two years, that there were no new regulations for our industry. The same can be said for (2019), and I don’t think we are facing any new regulations in the near future.
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“It should be pointed out that when current U.S. Secretary of Transportation Elaine Chao was the U.S. Secretary of Labor, under President George W. Bush, she went four years — her entire term — without introducing a new regulation. The current U.S. Department of Transportation has been the lead department in reducing regulations. It has made proposals to liberalize some of our hours of service rules, as well as eliminate no-defect DVIR (Driver-Vehicle Inspection Reports), which could save operators a mountain of paper work. “And finally, the long-awaited revision to the Lease and Interchange of Vehicles; Motor Carriers of Passengers rule was recently finalized. We now have a Lease/Interchange rule that we can live with; in fact, it was exactly what we wanted all the way back in 2011.” Question: Becky, you have mentioned that a new surface transportation reauthorization bill is due to be enacted in 2020. Besides BUSREGS, what are our industry’s other offensive priorities for this bill? Weber: “The (bus/motorcoach industry) enjoys a partial exemption from the federal fuel tax. Many people don’t know, however, that initially, when those exemptions were put into place in the 1970s, our industry enjoyed a total exemption. The rational was that the exemption would help take more cars off of roads, increase the use of public transit, reduce fuel usage and reduce emissions. Everyone operating public transportation and school buses, as well as motorcoaches, paid zero fuel tax at that time. “Then, in the 1980s and 1990s, budget deals were made that led to our industry having to pay a partial fuel tax. The objective is to get the (bus and motorcoach industry) back to the zero level.”
Question: Why is the UMA Motorcoach Travel PAC (Political Action Committee) so important? Weber: “It’s a tool for advocacy, allowing trade associations, corporations and individuals to support members of Congress who are supporting them. It allows us to help the campaigns of members of Congress who are championing our issues. Those are people who understand the bus and motorcoach industry. We need the (Motorcoach Travel PAC) tool to help provide that support.” Question: Why is participation in the UMA Bus & Motorcoach Industry Legislative Fly-In, in Washington, D.C., so important? Presley: “The Fly-In, held this year on April 28-29, gets a little bigger every year. I guarantee those who participate will feel better about their government and their industry. We (UMA) make all the appointments, when it comes to meeting your members of Congress, while taking the time to get participants up to speed on issues. This is an important year and we need everyone to participate.” Weber: “It’s so important (as bus and motorcoach company owners) to talk to your members of Congress. You are the people in their districts who own companies, pay taxes and employ people. What Ken and I do does not replace you, as a voter, going and talking to your elected members of Congress, helping them understand the issues important to your company and your industry. The worse time to first meet your members of Congress is when you are facing a threat. You don’t want that to be the first time you are calling their offices. “After you participate in the Fly-In, we also encourage you to invite your members of Congress to visit your facilities and to meet your employees. That helps to build grassroots relationships.”
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APTA
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Mobility Conference
T
May 17 - 20, San Antonio, TX
he 2020 Mobility Conference: The American Public Transportation Association’s (APTA) enhanced Bus & Paratransit Conference, is scheduled for May 1720, in San Antonio, TX. According to APTA, the conference will address the critical priorities and challenges facing bus and paratransit systems, while exploring the changing environment in which systems operate in today’s mobility landscape. Events include the Maintenance Managers Workshop, Bus Rapid Transit (BRT) Tuesday sessions, National Transit Institute training courses, Bus Display, Products and Services Showcase, and technical tours. APTA expects the conference will be attended by bus and paratransit system employees and managers, mobility managers, board members, contractors, suppliers, manufacturers, and consultants.
2020 Mobility Conference Committee Meetings
At all APTA conferences, everyone is welcome and encouraged to attend any committee meetings that are listed in the conference program. It is the best way for APTA members to decide whether to join a committee or for non-APTA members to decide to become a member of the association, according to APTA. For APTA members: One need not be a member of the committee or registered for the conference to attend a committee meeting, but one must be a committee member in order to vote. Non-APTA members registered for the conference may attend published committee meetings. To join a committee and to vote at the meeting, non-members must first become an APTA member. Please note the following schedule is preliminary and may be revised.
SUNDAY, MAY 17
8:30-10 a.m.: Access Information Technology Subcommittee 8:30-10 a.m.: Labor and Employee Relations Subcommittee 10-11 a.m.: Fare Collection Systems Committee 10-11 a.m.: Procurement & Materials Management DBE Subcommittee 10-11:30 a.m.: Information Technology Committee 10 a.m.-Noon: Legislative Committee 11:30 a.m.-12:30 p.m.: Procurement & Materials Management Committee 11:30 a.m.-1 p.m.: Mid-Size Operations Committee 11:30 a.m.-2 p.m.: Clean Propulsion Committee AND Battery Electric Bus Subcommittee Noon-1:30 p.m.: Access Training & Technical Assistance Subcommittee
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Noon-1:30 p.m.: EXPO Advisory Committee 12:15-1:30 p.m.: Education and Career Awareness Subcommittee 12:30-2 p.m.: Environmental Management Systems Working Group 1-3 p.m.: Marketing & Communications Committee 2-3:30 p.m.: Access Accessible Transit & Paratransit Operations Subcommittee 2-3:30 p.m.: Bus & Paratransit CEOs Committee. 2-3:30 p.m.: Metropolitan and Municipality Planning Subcommittee 2-5 p.m.: Bus Safety Committee 3:15-5:15 p.m.: Workforce Development Committee 3:45-5:45 p.m.: Access Committee 3:45-5:45 p.m.: Connected and Automated Vehicle Committee 4-5 p.m.: Transit-Oriented Communities Subcommittee 4:30-6 p.m.: Bus Technical Maintenance Committee
MONDAY, MAY 18
7-8 a.m.: Bus Operations Committee 12:30-2 p.m.: Mobility Management Committee 5:30-6:30 p.m.: Sustainability Committee
TUESDAY, MAY 19
4:30-5:30 p.m.: BRT Committee
2020 Mobility Conference The following program schedule is preliminary and subject to change.
SATURDAY, MAY 16
1-5 p.m.: Conference Registration Desk Host Information Desk
SUNDAY, MAY 17
7:30 a.m.- 6 p.m.: Conference Registration Desk Host Information Desk Standards Program Information Desk Transit Cooperative Research Program (TCRP) Information Desk 8 a.m.-5 p.m.: International Bus Roadeo Competition 1-3 p.m.: Mid-Level Manager Workshop 6-7 p.m.: Welcome to San Antonio Reception (tickets required)
MONDAY, MAY 18
6:45-8 a.m.: Small Business Networking Breakfast 7-8:30 a.m.: Coffee Service 7 a.m.-5 p.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room
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Standards Program Information Desk TCRP Information Desk 8 a.m.-Noon: Maintenance Managers Workshop 8:15-9:30 a.m.: Opening General Session 8:30-10:30 a.m.: Roadeo Operators Workshop: Transit Safety Practices & Procedures, Part 1 10-11:30 a.m.: Educational Sessions 10-11:30 a.m.: Mid-Level Manager Workshop: Building Blocks of Excellence 11 a.m.-4 p.m.: Bus Display (includes lunch from noon-2 p.m.; tickets required) 1:30-4:30 p.m.: Mid-Level Manager Workshop: Five Generations in the Workplace 2-3:30 p.m.: Educational Sessions 2-3:30 p.m.: Roadeo Operators Workshop: Customer Service Challenge 4-5 p.m.: General Session: Federal Partners
TUESDAY, MAY 19
7-9 a.m.: Coffee Service 7:30 a.m.-4 p.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room Standards Program Information Desk TCRP Information Desk 8-9:30 a.m.: General Session: 2020 APTA Bus Safety & Security Awards 8:30-10:30 a.m.: Roadeo Operators Workshop: Transit Safety Practices & Procedures, Part II 8:30-10:30 a.m.: Bus Roadeo Operators & Technicians Workshops 10-11:30 a.m.: Educational Sessions 10 a.m.-4:30 p.m.: BRT Tuesday 10:30 a.m.-2 p.m.: Mobility Products & Services Showcase (includes lunch from noon-2 p.m.; tickets required) 2-3:30 p.m.: Educational Sessions 4-5 p.m.: Rapid Fire Sessions 6:30-7:30 p.m.: International Bus Roadeo Awards Ceremony (doors open at 6 p.m.; no tickets required) 7:30-9 p.m.: International Bus Roadeo Awards Dinner (tickets required)
WEDNESDAY, MAY 20
8-9 a.m.: Coffee Service 8:30-9:30 a.m.: Concurrent Educational Sessions 8:30-10:30 a.m.: Conference Registration Desk Host Information Desk Moderators/Speakers & AV Preview Room 8:30 a.m.-5:30 p.m.: Mobility on the Main Stage: Cities, Transit and New Mobility
APTA’s members are public organizations that are engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne passenger services, and high-speed rail. Members also include large and small companies who plan, design, construct, finance, supply and operate bus and rail services worldwide. Government agencies, metropolitan planning organizations, state departments of transportation, academic institutions, and trade publications are also part of its membership.
For more information, visit www.apta.com.
AMF-Bruns of America
APTA Booth #501
PROTEKTOR® Silver Series Wheelchair Restraints AMF-Bruns has been a leader in the development and XXXX manufacturing of wheelchair securement systems since introducing the first 4-point system for wheelchairs and occupants in the 1970’s. At that time we invented the PROTEKTOR® Silver Series wheelchair restraints, which stabilize passengers in the event of a collision. FEATURES: • Fully-automatic and self-tensioning • Single tensioning knob for additional tensioning • Low profile • Foot release lever • Available with different floor anchorages • Available with J-hook, carabiner and loop • Durable zinc diecasting cover STANDARDS: Meets the following requirements: ISO 10542; SAE J2249; FMVSS 209,302,210,222; CMVSS 209; CSA Z605; AS 2596 and ADA. QUALITY: AMF-Bruns of America ensures the highest degree of quality in accordance with ISO 9001. For more information, call 877-506-3770 or go to http://www.amfbrunsamerica.com/wheelchair-restraint-systems.php
American Seating
APTA Booth #417
Visit American Seating in booth number 417 at the APTA Mobility Conference and find out why INSIGHT-PRIME+® is rider preferred for both comfort and aesthetics. INSIGHT’s more relaxed seat and back angles with softer contours create a superior ergonomic shape over other seats on the market. INSIGHT-PRIME+ is also the ultimate in smart simplicity with only three upper components and five bolts for a typical two-pass transverse seat assembly, making it virtually maintenance free. This smart simplicity also creates a lighter seating solution that is inherently clean without cracks and hollow area to collect unsanitary gunk. All American Seating products are designed, engineered, manufactured and tested in the U.S.A.
Learn more at americanseating.com or insightvisionadvantages.com.
Luminator Technology Group
APTA Booth #316
https://luminator.com
Luminator Technology Group (Luminator) offers a fully integrated, cost-effective, and reliable suite of transit technology solutions that deliver intelligence, safety, and efficiency to your transit system. Luminator understands and is addressing your top goals in transit technology. We recognize your need to drive efficiency and manage costs in the purchase and operation of transit technologies. We recognize your desire to keep your operators and passengers safe. We also understand that you want technology that provides actionable data to you and timely information to your passengers to keep them well informed. Supporting transit bus and rail car manufacturers as well as public transit operators around the globe, Luminator is developing and delivering technology with tangible benefits to public transit. 900 Klein Road, Plano TX 75074 • Tel: 972 424 6511 Dan Kelleher, Vice President of Sales • dkelleher@luminatorusa.com
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From 5Star Specialty Programs:
Developing A Loss Control Program
Establishing a Loss Control Program is a process which must be done in a logical, step-by-step procedure. It can be compared to constructing a house. The foundation must be laid before the walls and roof can be erected. The foundation of a program must be sound and support the elements that make up the program. If not, the program will eventually weaken and collapse. The planning for construction of a program must be done by top management. The planning will determine the success or failure. The need to eliminate, or at least control, human suffering and the direct and indirect cost of accidents should be an incentive to establish an effective Loss Control Program. Once the decision has been made to develop a program, management has to initiate action in the following four areas:
1. The reason why the program is needed and what is to be accomplished must be developed. These objectives will determine the depth and scope of the program’s development.
2. A policy statement should be written and communicated to all employees. It should clearly outline the objectives, and indicate top management’s intentions and determination, in achieving an effective program designed to provide a safe working environment.
3. Responsibilities have to be assigned. An effective Loss Control Program involves all staff functions. All levels of management and labor force, therefore, all employees will have some responsibility and involvement in the program. 4. Revisions have to be made for communications to top management on the effectiveness of the program. Their review of the results will enable them to give additional direction and emphasis as needed.
These four items will establish a firm foundation which will support other essential elements of a total Loss Control Program. The sequence of implementation of the elements will depend on the priority of the objectives established by top management. Each element will require the assignment of responsibilities for each phase of implementation. It should also be remembered that all elements cannot be implemented at once. Building a successful program takes planning, and time must be given to allow the element initiPage 38
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ated a chance to become effective. Also, the success of one phase will often lead to the initiation of the next logical phase. Successful implementation will allow one element to compliment the others. RECOMMENDED ELEMENTS OF A LOSS CONTROL PROGRAM ARE:
• Proper Selection And Placement Of Personnel: A written plan providing hiring criteria should exist. It should address acceptable driving experience, motor vehicle records and physical condition of prospective drivers. • Employment Application: All new drivers should complete an application that provides employment history, driving experience, necessary personnel information, medical history, etc. • Reference Checks: Documented reference checks must be made with previous employees to verify past driving experience. • Motor Vehicle Records: Motor vehicle records should be ordered on all prospective drivers before hiring. Uniform criteria should be established to determine the acceptability of driving records. • Road Tests: Drivers should be tested in a vehicle of the type that they will be required to operate in order to determine familiarity with equipment, and ability to operate it under various conditions that will be encountered. • Establishing Safety Rules And Procedures: These are guidelines that employees are expected to follow. Specific job procedures should be established. Employees sustain injuries, accidents belong to the system. • Accident Reporting, Investigation And Analysis: Management must develop an understanding of how accidents drive insurance costs and impact operating results or they will never be motivated to address them. • Training: A program designed to provide initial and continued training for all employees, including supervisors, should be developed. A financial orientation must occur with line managers. They must be informed of insurance costs. Is safety an attitude or a behavior? The power of influence will always outperform the power of position.
Visit www.5starsp.com for more information.
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5Star’s 30 Years in Public Auto Insurance Puts You in the Driver’s Seat. When you and your insurance agent choose 5Star Specialty, you are choosing the best value in the market. Our insurance company partner is A rated based on their financial stability. And, whether you are insuring a single vehicle or large fleet, 5Star’s underwriters have the knowledge and experience to get your company on the road securely. Now offering workers’ compensation on most public auto classes. Our Program Specializes In:
Coverage Options
Airport Transportation
Auto Liability
Charter Buses
Physical Damage
Contract School Buses
General Liability
Entertainer Coaches Excess & Umbrella Limousines Sightseeing Buses Transit Buses
Hired & Non-owned Coverage Workers’ Compensation
Tell your insurance agent to call 5Star Specialty for all your public auto insurance needs. AUTO SUBMISSIONS + WORKERS COMP ON PUBLIC AUTO (Nationwide)
Bob Alkire (321) 421-6777 Submissions: Submissions@5StarSP.com
Learn more at 5StarSP.com
5Star
© 2019 5Star Specialty Programs is a division of and operates under the licenses of CRC Insurance Services, Inc., CRC of California Insurance Services, CA Lic No 0778135. No claim to any government works or material copyrighted by third parties. Nothing in this communication constitutes an offer, inducement, or contract of insurance. Financial strength and size ratings can change and should be reevaluated before coverage is bound. This material is intended for licensed insurance agency use only. This is not intended for business owner or insured use. If you are not a licensed agent please disregard this communication.
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ADVERTORIAL
From Service Insurance Agency:
W
Knowledge And Dedication
ords of wisdom are sometimes hard to come by, especially during tough times. Those who provide passenger transportation, however, are seeking advice on insurance and other industry-related matters at a rapid pace. With 68 years of experience providing transportation insurance, Service Insurance Agency representatives have the knowledge and dedication to help motorcoach operators survive and thrive in today’s business climate. With a dedicated team of customer service representatives (CSRs) and producers, Service Insurance Agency provides the value-added benefits that are critical today. Service Insurance Agency, LLC, recently hired Ed Richards, formerly with Safe Fleet Insurance Agency in Atlanta, GA. Ed will continue to work out the Atlanta area. Ed comes to Service Insurance with over seven years of experience in the Public Transportation marketplace. Ed's underwriting background with an insurance company, and sales experience with an insurance agency, give him a unique perspective on how to share his client’s and prospect’s story with an insurance company. The agency, with its headquarters in Richmond, VA, can provide a variety of insurance products for the transportation industry such as Auto Liability, Physical Damage, General Liability, Worker’s Compensation, Garage and GarageKeeper’s Legal Liability. The agency also provides additional help in such areas as driver selection, drug and alcohol testing, DOT compliance and safety seminars. “We are one of the few insurance agencies in the Southeast that caters to the motorcoach community,” said Service Insurance Agency President Tim O’Bryan. “We have a dedicated staff of insurance professionals who are committed to the motorcoach industry. With over 150-plus years of collective transportation insurance experience, we are able to provide our clients, as well as our potential clients, with valuable insight.” The team at Service Insurance Agency, located in Richmond, VA, includes President Tim O’Bryan, and Customer Service Representatives Ann Phillips and Karen Walsh. “From an agency standpoint, we help our clients with various situations that come up in the operation of their business, whether it’s insurance related or not. Our clients know they can call us with questions that most non-transportation agents may not be aware of,” Mr. O’Bryan said.
He added that a non-transportation agent or agency may not understand the unique challenges facing the motorcoach operator today. “There are insurance companies that provide the insurance coverages required by our clients, but we, as an agency, provide the customer service that our clients need in order to operate in the current business environment. Whether we issue certificates of insurance to groups who wish to travel with our clients, help our clients with driver selection and retention, provide lienholders with proof that their interests are protected, or just act as a sounding board for general business questions, we strive to be a complete business partner with our clients.” According to Mr. O’Bryan, “The number of insurance carriers that specialize in our industry is relatively small. Therefore, it’s even more important than ever to deal with an agency that has a long standing relationship with all of these carriers. “One thing about the insurance industry is that it never stays the same. Pricing models change, natural disasters in this country and abroad affect the availability of the high limits that our clients must carry, and the ever changing legal climate has a direct impact on this industry. Plus, when you consider the state and federal mandates imposed on our clients, now is the time to strengthen your relationship with your state officials and those in Washington, D.C. “As an agency that specializes in the motorcoach industry, we welcome the opportunity to work with our clients in all of these areas. Service Insurance Agency lives and breathes this industry. We serve on various state association boards to provide insight and help each member, whether or not the company is a client, stay informed. We are committed to strengthening our relationships with our clients, and the various state motorcoach associations, to guarantee the stability and future of this industry that supports us,” states Mr. O’Bryan. “These are difficult times. It’s important that we all work together. Communication is an essential part of the equation, so please do not hesitate to call us and discuss your situation. Service Insurance Agency has been in this business since 1952, and we have guided our clients through a variety of business climates over the years. I am available to my clients 24 hours a day, 7 days a week. We need to be available because our clients work those same hours,” states Mr. O’Bryan.
Contact: Service Insurance Agency
Tim O’Bryan, president 6850 Catawba Lane, Richmond, VA 23226 1-800-444-0205 ext. 303 • FAX 804-288-7925 • CELL 804-914-6993 tobryan@serviceins.com Page 40
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Ed Richards, CPCU, AAI Ph # 404-384-9413 Ed@serviceins.com www.serviceins.com
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ADVERTORIAL
RLI Transportation:
Choose A Solid Partner With A Long-Term Commitment To Your Industry As Your Motorcoach Insurer RLI Transportation, based in Atlanta, GA, is a division of RLI Insurance Company, and is a full-service provider of insurance products and services for public auto, truck, and commercial auto customers. Our founding principles are to provide responsive and creative solutions, outstanding claims and customer service, and unmatched financial security. Responsive Solutions: NEW Partnership With Samsara
Our customers have consistently told us they are looking for ways to improve their results through tools that enhance driver safety. That’s why we’ve partnered with Samsara, an industrial IoT company that supplies hardware and software for vehicle fleets. Samsara’s AI dash cams provide a video-based safety solution that analyzes the road and driver behavior in real-time, enabling a more proactive approach to reducing high risk driving behaviors. Ultimately, Samsara helps transportation companies improve the overall safety of their fleet by providing greater visibility into hard-to-detect driving events like harsh braking, rolling stops, near-misses, speeding and distracted driving. This partnership allows our customers to access: n Free hardware (Dashcams and Vehicle Gateway) for all units offered by Samsara; n Up to a 5 percent premium credit for implementing the Samsara solution for your fleet; and, n Collaborative loss control sessions between RLI Transportation and your safety team to review your safety data and improve our mutual results. For more information, please contact Jamie Wilson, Loss Control Director, RLI Transportation at 404-4431095 or send email to Jamie.Wilson@rlicorp.com.
Experience And Expertise
Our extensive experience in public transportation insurance, combined with our ability to create innovative solutions, helps us meet the needs of our insureds. Our underwriters are experts at handling public transportation risks and designing alternatives to fit your needs. In addition, we provide underwriting, loss control and claims expertise to help our customers control their insurance costs. Why is it important to choose a financially sound company with a long-term commitment to your industry? More than 10 insurance companies have exited the motorcoach insurance market in the past 10 years; many of them having only remained for a couple of years. Page 42
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Unmatched Financial Strength
We are rated A+ (Excellent) by A.M. Best Company, the world’s most authoritative insurance rating and information source, which cited that RLI’s ratings “reflect its superior capitalization, sustained longterm operating profitability and excellent business profile as one of the leading specialty property/casualty insurance organizations in the United States.” Contact: RLI Transportation, Ray Harvey – Public Auto Director, 404-443-1039 2970 Clairmont Rd., Suite 1000, Atlanta, GA 30329. www.rlicorp.com/public-transportation; www.rlicorp.com.
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RLI’S CHARTER BUS INSURANCE HELPS KEEP YOU ON THE ROAD RLI Transportation offers comprehensive insurance solutions to protect charter bus operations from the unique business risks they face. Our experienced public auto team values building long-term relationships with our customers. When you partner with RLI, you can expect innovative solutions and outstanding service from a financially strong and stable carrier that understands your business. From our specialized insurance products to our focus on your success, we’re different. And at RLI,
RLI Transportation insurance products are available through insurance agents. To learn more, visit
RLITRANSPORTATION.COM
Rated A+ by A.M.Best
different works.
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ADVERTORIAL
Shriver Transportation Insurance Agency:
‘If It’s Wheel-Based, We Can Provide Transportation Insurance’
Beginning in 1963, Shriver Transportation Insurance Agency specializes in servicing the school bus and motorcoach industries. It also has extensive experience working with companies that operate limousines, paratransit and transit vehicles. “If it is wheel-based, we can provide a wide variety of transportation insurance services,” Shriver Vice President Michael McDaniels said. “That includes worker’s compensation, commercial auto liability, general liability, property, and physical damage coverage. “During its 50-plus years involved with the transportation industry, Shriver has built strong relationships with virtually all insurance carriers. Those long-standing relationships, and our trustworthiness, are valuable assets.” He added that Shriver also works with a variety of transportation providers. “We get phone calls on a daily basis from new entrants to the industry, with a single bus or limousine. On the other end of the spectrum, we have clients with up to 2,000 buses. Our company currently insures hundreds of operators nationwide,” McDaniels said. “Shriver is also active in different transportation associations. For example, we sponsor events at the United Motorcoach Association (UMA) Expo, and we are active in our regional Illinois Limousine & Bus Association (ILLBA).
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“It always nice to keep abreast with what is going on in the industry. We might talk to two people who have a similar issue, then go to a board meeting or an event and find that the same issue is being experienced by 200 other people. It’s important to get ahead of what is happening in the industry, being able to address problems and educate customers.” Looking ahead in 2020, McDaniels recommends operators start their insurance renewal process approximately 90 days prior to expiration. “Right now, we are in what is called a ‘hard market.’ We’ve had insurance carriers that are becoming more picky, and who are pulling out of certain territories. Therefore, it’s important our customers set aside ample time to get all of their information to underwriters,” McDaniels said. “It’s currently taking a longer time to receive quotes, so the earlier an operator starts the renewal process, the better. “Shriver works hard to make sure it properly explores all markets on customers’ behalf. We work with customers hand-in-hand. Timing is key. It’s also important to work with people who specialize in the transportation field.” Contact: Shriver Transportation Insurance Agency, 1 Oakbrook Terrace, #209, Oakbrook Terrace, IL 60181. Email: michael@shriverinsurance.com. Website: www.shriverinsurance.com.
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ADVERTORIAL
TIB Transportation Insurance Brokers:
Committed To The Transportation Industry, And Only This Industry TIB Transportation Insurance Brokers is the largest agency in the country dedicated solely to the transportation industry. Headquartered in Glendale, CA, with offices in Minneapolis/St. Paul, Orlando, Baltimore, Chicago, Lometa, and New York, TIB serves more than 5,000 bus and limousine clients nationally. It’s committed to the transportation industry, and only that industry. All of its clients have commercial auto exposures with the vast majority being certificated carriers. At TIB, tough transportation insurance problems are handled every day. The company is staffed to provide clients with the finest service of any broker in the industry. TIB’s goal is to work together as a team to take care of clients. It offers high quality services, trouble-free relationships and rapid response to a customer’s needs through the strength of TIB’s national network. TIB’s specialization and commitment to the transportation industry ensures that by focusing only on this marketplace, it can devote the energy and resources necessary to be at the leading edge of the transportation insurance field. All clients have their own personal account executive. In addition, they are provided with an assistant account executive to handle their standard requests such as certificates, endorsements, filings, etc., and an accounting representative who knows their exact premium status. Clients always have total access to TIB’s corporate management team, who can provide assistance for a client’s risk management needs.
The transportation industry has traditionally experienced problems securing programs which provide adequate coverage and competitive pricing. As brokers, TIB works for the clients, explaining the various plans and programs and helping them determine the insurance policies which best suit their needs. TIB is not captive to a single insurance company; therefore, it can offer options and alternatives, rather than providing a client with one — and only one — insurance program. TIB is keenly aware of changes in the marketplace because the company is there, immersed in it everyday. Obviously, change is a part of the environment, and indeed, a dynamic force affecting all of us. TIB’s goal is to always be on the cutting edge — to discern the good from the potentially damaging; to keep the concerns and goals of its clients foremost in its actions and reactions to the times. All of TIB’s accounts are important to the company, no matter what their size, starting with the largest customers right down to individual owner/operators. The success of each and every one of these customers is an integral part of TIB’s success — this fact is always on the minds of TIB professionals as they serve the company’s client base.
“KEEPING YOU IN MOTION IS OUR COMMITMENT — HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”
Keeping You in Motion
Transportation Insurance Brokers
800-248-2877
818-246-2800
www.tibinsurance.com LOS ANGELES t NEW YORK t BALTIMORE t MINNEAPOLIS/ST. PAUL ORLANDO t CHICAGO t LOMETA CA LIC. #0705008
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ADVERTORIAL
RRL Insurance:
We Help Protect Your Assets So You Can Focus On Your Business
RRL Insurance, located in Florida and Ohio, specializes in commercial insurance and risk management services. Our professional team has built a solid reputation with years of in-depth knowledge in the transportation industry, and is constantly enhancing our contacts with insurance companies and insureds. In 2014, RRL became partners with Acrisure. We have 300-plus agency partners located in most states, with $10 billion-plus in sales. We work with well-
regarded companies that are very competitive in the marketplace. We are responsive to our clients’ needs, and offer a comprehensive insurance program which makes us your partner in reducing accidents and premiums. Our goal is to provide clients with cost effective insurance and risk management solutions, combining competitive rates with superior service and exceeding expectations. All of our clients have a personal account representative to handle their standard requests — such as certificates, vehicle changes, filings, etc. Clients have total access to RRL’s management team, which can provide assistance for risk management needs 24/7. We are here for our clients on the go, with access to clients’ insurance and requested documents instantly online or from a smartphone or tablet. Solid insurance industry relationships, and dealing with markets by understanding the issues at hand, keeps RRL ahead of the curve. It’s not always enough to identify the areas needing improvement. You actually need to invest the time and resources to make those improvements. RRL is very good at being proactive, not reactive. Much like RRL, if the industry as a whole is proactive in lieu of reactive, rates will drop as claims continue to drop. RRL works to place your operation with a strong market that will be a partner with you, at a cost-effective rate. There is a reason why RRL customers do not leave once they are here, with top notch service and knowledge, the rest just falls in place. Give us a call. We are here to become your loyal partner in securing all of your insurance needs.
Visit www.rrl-ins.com for more information.
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November 15-17, 2020 Pennsylvania Convention Center Philadelphia, PA - USA
AmericasBusCoachExpo.com #ABCExpo2020 SUPPORTED BY:
FORMERLY FLEET
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ACC Climate Control, a Spheros Company 22428 Elkhart East Blvd., Elkhart, IN 46514 USA 574-264-2190 Website: www.accclimatecontrol.com
Products: ACC Climate Control, a Valeo brand, unites the expertise of three companies —Valeo, Spheros, and ACC; developing and manufacturing air conditioners, water pumps, roof hatches and heating systems. Also involved in the
bus air conditioning installation market with three company-owned facilities. Stringent requirements for quality, reliability, service and support are provided. 17
EFFICIENT ALL-ELECTRIC SOLUTIONS ALL-ELECTRIC HVAC EFFICIENCY: E ciency can be measured. E ciency can be calculated. But e ciency should never be claimed without supporting data.
TE Series
RLF-E
ATHENIA AMII E-800
WHEN YOU NEED STRAIGHT ANSWERS, ASK THE LEADER!
ThermoKing.com/Bus Page 48
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BITZER U.S., Inc. See Ad On Page 61 4080 Enterprise Way Flowery Branch, GA 30542 USA 770-718-2900 Website: www.bitzerus.com Products: BITZER provides bus/coach air conditioning compressors. BITZER’s product range covers all compressor technologies from reciprocating to scroll and screw compressors. BITZER bus air conditioning compressors are designed specifically to excel within the harsh environment of today’s engine compartments. BITZER’s bus air conditioning compressors offer high capacity to cool coaches, school buses and transit buses, including larger articulated and doubledecker buses. 18
Eberspaecher Climate Control Systems USA, Inc. 43700 Gen Mar Novi, MI 48375 USA 800-387-4800 Website: www.eberspaecher-na.com Products: Air condition and heating
systems tailored to customer needs. Available in a wide selection of BTU ratings. 15
Mobile Climate Control 17103 State Rd. 4 East Goshen, IN 46528 USA 905-482-2750 Website: www.mcc-hvac.com Products: Mobile Climate Control specializes in custom engineered HVAC systems. Its climate control systems can be found worldwide in all types of commercial vehicles, from buses and off road machines to utility and defense vehicles. The company supplies custom designed solutions, from single system components to complete climate systems. With its engineering staff with many years of experience, Mobile Climate Control creates and supplies optimal solutions for the best climate comfort. 19 ProAir, LLC See Ad Below 715 Willow Springs Lane
York, PA 17406 USA 717-767-2775 Email: dave@proairllc.com Website: www.proairllc.com Company Officers: Mark Smith, President; David Oberdorff, Vice President Products: ProAir designs and manufactures a complete line of advanced bus air conditioning systems for all sizes and makes of buses including conventional, alternate fuel, hybrid and electric drive buses. Products include split-type air conditioning systems as well as complete roof mount air conditioning systems for all buses. In addition, ProAir offers air conditioning installation services, specification preparation assistance, product testing, replacement air conditioning service parts for most brands, product training and on-site customer support. 20 Proheat 3831 No. 6 Rd. Richmond, BC V6V 1P6 CANADA 604-270-6899 Website: www.proheat.com
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Products: Proheat manufactures heavy- and medium-duty, diesel-fired auxiliary coolant heaters to preheat engines and provide supplemental heat to keep windows clear, maintain passenger and driver comfort and to help reduce engine emissions. The Proheat X30 heater utilizes O2 sensor-controlled combustion to ensure clean burning and extended service intervals. 17 Rifled Air Conditioning, Inc. 2810 Earlham Pl. High Point, NC 27263 USA 336-434-1000 Website: www.rifledair.com Products: Manufacturer and installer of climate control systems specifically designed to meet the demands of the medium duty bus market. Specializing in school bus and shuttle bus markets. 12 Sutrak Corporation See Ad Below 6897 E. 49th Ave.
Commerce City, CO 80022 USA 303-287-2700 Website: www.sutrakusa.com Products: ISO 9001 certified. Heating, ventilating and air conditioning systems for light rail vehicles and people movers and buses, including school buses. 19
Thermo King See Ad 48 314 W. 90th St. Minneapolis, MN 55420 USA 888-887-2202 Email: karol.engstromnarum@irco.com Website: www.thermoking.com Products: Thermo King, a HVAC supplier to the North American transit market, has been providing HVAC solutions for buses since 1956. It offers the latest in efficient electric technologies and tools to improve operational efficiencies. The company’s ConnectedSuite™ telematics tool gives users the ability to communicate directly
with the HVAC expert, to get real-time alerts to mitigate unscheduled road calls and improve operational efficiencies including fuel usage and energy consumption, and eliminate manual tracking processes. 20
Trans/Air Manufacturing 480 E. Locust St. Dallastown, PA 17313 USA 717-246-2627 Email: jsterner@transairmfg.com Website: www.transairmfg.com Products: Trans/Air Manufacturing is an ISO 9001-registered firm, manufacturing a full line of climate control systems for the school, commercial, and electric/hybrid vehicle markets. Units, parts, service, training, warranty, and new or aftermarket installations are available through factory-owned operations or a network of distributors throughout North America. 20
RELIABILITY ITY EFFICIENCY Discover electricity
Air Conditioning Electric
PERFORMANCE NC
hermetic electric scroll compressor/s Ę“ a.c. motors Ę“ self-contained refrigerant loops Ę“ generator or hybrid bus power
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Complete Coach Works To Rehab Four Buses For Santa Cruz Metro
VVTA Driver Honored By Board Of Directors For Help In Returning 13 Year Old
Cynthia Jones, pictured center
“The Victor Valley (CA) Transit Authority board of directors honored VVTA Driver Cynthia Jones for her attention to detail, compassion and quick thinking to help reunite a missing 13-year-old Ivan Garcia back to his family in Big Bear, CA. “It was definitely God’s timing,” said Jones. “I was on layover during my route and I was reading a news report about a missing boy on my phone, when I heard a knock on my bus door, and there he was. He was trying to find a way to get to Victorville, where he had family, so I invited him aboard, and after speaking to him for a few minutes to confirm it was actually him, I notified dispatch and the authorities were alerted.” Cynthia Jones has been a part of VVTA for the last two and one-half years, and was
recently promoted to dispatch. “I was at the right place, at the right time,” she said. VVTA Board Chair Curt Emick said, “What a way to showcase the kind of employees we have. I am so proud of Cynthia for reaching out to help this 13-year-old boy. Job well done.” VVTA said it is proud of Cynthia Jones, and all of the staff who go the extra mile to make a difference, not only for their passengers, but for the community as a whole. VVTA was established through a Joint Powers Authority in 1991. The JPA includes the three cities of Adelanto, Hesperia and Victorville, the Town of Apple Valley, and the certain unincorporated portions of the County of San Bernardino.
Fort Bend County Celebrates New PT Facility
Fort Bend County (TX) recently celebrated the ribbon cutting of its new public transportation facility. The $21 million facility now serves as a one-stop shop for Fort Bend County’s transportation department, including its administrative, operations, maintenance, fuel depot and bus washing functions. The facility also houses the county’s existing fleet of buses as well as future additions. It includes 18,600 square feet of office space, 28,400 square feet of maintenance bays, covered bus parking, a 7,100square-foot fuel and washing station, a break area, relaxation lounge and kitchen spaces. Fort Bend County is one of the fastest growing counties in Texas and the nation. Its rapid population and employment growth have increased traffic congestion considerably.
To address this growth, in January 2011, Fort Bend County completed a long-range transit plan. The plan includes several proposals to improve its existing bus and van services and expand its system for the next 25 years. The new transportation facility is a significant component of this plan. In conjunction with a service provider, the county maintains a fleet of 60 buses. Bus operations, including dispatching and maintenance, are provided by a private
Complete Coach Works (CCW) has been awarded a contract by Santa Cruz Metropolitan Transit District (Santa Cruz, CA) to rehab four New Flyer buses. “The rehabilitations are designed to enrich the passenger experience by delivering customers comfort and safety. The project will give new life to the buses for about half the cost of a new vehicle. The rehab process includes the repair of structural, mechanical, and cosmetic issues of the buses. Aaron Timlick, regional sales manager, said, “The buses will provide the agency reliability and maintain its bus fleet in a state of good repair.” “The work includes repowering the buses with Cummins ISL-G Recon engines, as well as installing rebuilt Allison transmissions. Additional work includes new driver seats, internal/external LED lighting, and new floors. The buses will then be repainted and decaled to reflect Santa Cruz’s branding.” Complete Coach Works said it is proud to partner with Santa Cruz on this project. Timlick added, “This project will increase service to Santa Cruz’s customers and provide operational savings while being kind to the environment.” Complete Coach Works (CCW) is a U.S. bus remanufacturing and rehabilitation company with over 30 years of service in the transportation industry. For more information, visit www.completecoach.com.
contractor, while county staff provides reservation, scheduling and administrative activities. Over the past several years, the county performed these functions from four different facilities in Sugar Land, TX. The new facility allows the county to combine its transportation functions into a single location for improved efficiency and service. The Federal Transit Administration and Fort Bend County provided the funding for the $21 million project. Jeff Thomas, vice president of LAN Engineering which designed and planned the project, said, “By consolidating its operations, maintenance and administrative functions in a single location, the county will be able to more efficiently serve its customers while saving taxpayer dollars.”
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ARBOC Specialty Vehicles
ARBOC Specialty Vehicles
Spirit Of Freedom
Spirit Of Mobility
The Spirit of Freedom, built on the GM4500 cutaway chassis, utilizes General Motors’ standard suspension to create a low-floor, ADA-compliant bus capable of a 1:5 ramp angle; all with an exceptionally low price point. Utilizing the GM suspension drives down maintenance costs over the life cycle, making it comparable to any standard floor cutaway. The spacious 39-inch entranceway and low step height make this an ideal bus for airport and hotel shuttles, as well as transit agencies. Passengers of all mobility capabilities, including those using walkers, can experience what equal access for everyone truly means. Now available on the Ford E450 chassis.
The ARBOC Spirit of Mobility is built on a conventional GM cutaway with all passengers entering through the same 39-inch wide door opening. The interior offers theatre seating for better viewing for all riders. The Spirit of Mobility low-floor bus offers a full air-ride suspension with a beneficial kneeling feature, allowing for an entrance of less than 5-inches from the curb without deploying the ramp. The Spirit of Mobility provides a single, non-discriminatory angled and accessible entranceway. Riders of all abilities no longer need to contend with steps in the most accessible cutaway bus in the industry. Every passenger, including wheelchair riders and those in power scooters, can experience what true equal access means. Now available on the Ford E450 chassis.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model .....................................................................................Spirit of Freedom Seating Capacity..................................................................................Up to 22 Length................................................................................................24’, 27’, 29’ Width ...........................................................................96” (GM) or 100” (Ford) Height ..............................................................................................................115” Engine ...........................................................6.0L Gas (GM) / 7.3L Gas (Ford) Type of Fuel ....................................................................................................Gas Chassis...............................................................................GM4500, Ford E450 Wheelchair Lift Option.................................................................Braun ramp Suspension ...............................................................OEM spring suspension or optional Liquid Spring or MOR/Ryde Page 52
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ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model.......................................................................................Spirit of Mobility Seating Capacity..................................................................................Up to 22 Length................................................................................................23’, 26’, 28’ Width ...........................................................................96” (GM) or 100” (Ford) Height ..............................................................................................................110” Engine ...........................................................6.0L Gas (GM) / 7.3L Gas (Ford) Type of Fuel ....................................................................................................Gas Chassis...............................................................................GM4500, Ford E450 Wheelchair Lift Option.................................................................Braun ramp Suspension..............................................................4-corner air suspension
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ARBOC Specialty Vehicles
ARBOC Specialty Vehicles
Spirit Of Independence Ford Spirit Of Equess ARBOCâ&#x20AC;&#x2122;s Spirit of Equess, a low-floor transit bus built on an ARBOC Specialty Vehicles, LLC, purpose-built chassis, can accommodate up to 33 seated passengers or 6 wheelchair passengers. This bus is fully accessible with a fully flat floor and no steps throughout the bus. ARBOCâ&#x20AC;&#x2122;s advanced technology exceeds ADA guidelines with a 1:8 ramp slope and 39-inch door opening for passengers in need of extra assistance and wheelchair accessibility. This 10-year bus utilizes heavyduty ZF axles, which allow plenty of GVW for extra standees.
Built on the fuel-efficient Ford transit chassis, the Spirit of Independence offers a low cost of ownership while maintaining the safety and dependability that is expected from ARBOC. The 96-inch wide body allows for easy maneuverability inside the vehicle. It also features dual rear wheels with rear wheel drive. With a GVWR of 11,000 pounds, and an available passenger capacity of up to 14 ambulatory or 5 wheelchairs, the Ford Spirit of Independence is ideal for transit agencies that are looking for smaller low-floor buses. Backed by the reliable Ford dealer network, the Ford Spirit of Independence touts convenience and ease of serviceability.
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-1720 Website: www.ARBOCsv.com
Model ........................................................................................Spirit of Equess Seating Capacity.........................Up to 33 ambulatory or 6 wheelchairs Length................................................................................................27â&#x20AC;&#x2122;, 29â&#x20AC;&#x2122;, 34â&#x20AC;&#x2122; Width...............................................................................................................100â&#x20AC;? Height .............................................................................................................102â&#x20AC;? Engine ....................................................Cummins ISB 6.7L Diesel/6.7G CNG Type of Fuel ......................................................................................Diesel/CNG Chassis...................................................................ARBOC Specialty Vehicles Wheelchair Lift Option.................................................................Braun ramp Suspension ................................4-corner air suspension with 6 air bags
Model ..............................................................Spirit of Independence - Ford Seating Capacity..........................Up to 14 ambulatory or 5 wheelchairs Length..........................................................................................................23â&#x20AC;&#x2122; 9â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height .............................................................................................................104â&#x20AC;? Engine ..................................................................................3.5L EcoBoost Gas Type of Fuel..................................................................................Gas or Diesel Chassis.................................................................Ford Transit T350 Cutaway Wheelchair Lift Option.................................................................Braun ramp Suspension ...............OEM spring suspension or optional Sumo Spring March/April 2020
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MICRO BIRD COMMERCIAL
MICRO BIRD COMMERCIAL
CT-Series
CTS-Series
Offered in gas or diesel, recent tests demonstrate an impressive dayto-day fuel economy of up to 38 percent compared to other shuttle bus chassis. The transit chassis also offers an encased capless fuel filter and an improved engine compartment layout, in both 2.0 diesel and 3.5 gas litre engines, that are proven worldwide. In addition to many of the Micro Bird body benefits such as the reinforced structure and the superior insulation, the CT-Series wide center aisle creates more room for passengers enhancing the comfort. The design offers optimised driver ergonomics, and the overall look of this vehicle is comtemporary and stylish.
Micro Bird Commercial designs and manufactures a complete line of commercial buses built with superior durability. The CTS-Series delivers exceptional safety and stability, making this bus an excellent choice for special needs applications. This bus is ready to be equipped with a variety of options to suit the needs of any passenger, disabled or not. The CTS-Series (CT-Series) offers more visibility and a more comfortable driver’s area, with easy access to controls. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model.....................................................................................................CT-Series Seating Capacity............................................................Up to 17 passengers Length ............................................................................................................273” Width ................................................................................................................86” Height .............................................................................................................106” Engine..................................................3.5L Gas | 3.5L EcoBoost |2.0 Diesel Transmission.....................................................10 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156” Page 54
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Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model ..................................................................................................CTS-Series Seating Capacity ............................................................Up to 11 passengers Length ............................................................................................................273” Width ................................................................................................................86” Height .............................................................................................................106” Engine..................................................3.5L Gas | 3.5L EcoBoost |2.0 Diesel Transmission.....................................................10 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning........................................................................Up to 55K BTU Wheelchair lift.....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156”
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MICRO BIRD COMMERCIAL
MICRO BIRD COMMERCIAL
D-Series
DS-Series
The D-Series is a dual-rear wheel bus, made of six longitudinal structural beams, combined with one-piece galvanized steel roof bows that enhance safety and rollover protection. This mid-size bus can be built to accommodate various types of configurations, seating up to 28 passengers (Ford chassis). Micro Bird buses are purpose built for tours, assisted living, public transit, shuttle markets and many more. Several options such as luxury seats, extra wide rearview window, flat screen TV, and panoramic windows, are offered to enhance a riderâ&#x20AC;&#x2122;s experience. Alternative fuel propane and electric systems are also available.
The DS-Series, a dual rear wheel special needs vehicle, delivers superior safety and a smoother ride because of the blocks that absorb the road vibration. Micro Birdâ&#x20AC;&#x2122;s recessed wheelchair tracks, Slide Nâ&#x20AC;&#x2122;Click or floor pocket anchorages, offer safe and secure transportation for special needs passengers. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model.......................................................................................................D-Series Seating Capacity...........................................................Up to 28 passengers Length..................................................................................From 257â&#x20AC;? to 346â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height..................................................................................................111â&#x20AC;? or 113â&#x20AC;? Engine ...................Ford: 7.3L gas Economy or Premium or GM 6.0L gas Transmission......................Ford: 6-Speed AOD or GM: 8 or 6 Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Steering.........................................................................................Tilt-Standard Suspension....................................................Leaf Spring - Mor/Ryde or Air Wheelbase ............................................................................From 138â&#x20AC;? to 216â&#x20AC;?
Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: (819) 475-9633 Email: commercial@microbird.com www.mbcbus.com Sales Contact Person: James Mansell
Model ....................................................................................................DS-Series Seating Capacity...........................................................Up to 22 passengers Length...................................................................................From 283â&#x20AC;? to 315â&#x20AC;? Width.................................................................................................................96â&#x20AC;? Height ..............................................................................................................118â&#x20AC;? Engine ...................Ford: 7.3L gas Economy or Premium or GM 6.0L gas Transmission......................Ford: 6-Speed AOD or GM: 8 or 6 Speed AOD Chassis.............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning........................................................................Up to 82K BTU Wheelchair Lift....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension....................................................Leaf Spring - Mor/Ryde or Air Wheelbase ............................................................................From 158â&#x20AC;? to 216â&#x20AC;? March/April 2020
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Driverge Vehicle Innovations®
Driverge Vehicle Innovations®
Ford Transit Small Bus With Wheelchair Lift Options
Ford Transit CurbSmart® Microtransit Community Access
The Ford Transit Small Bus from Driverge Vehicle Innovations provides traditional bus door walk-in entry, which saves money on upfit and fuel economy over traditional cutaways. Benefits include: Built on the Ford Transit 350 with 144-inch long wheelbase and extended body; 3.7L V6 engine with 275HP; 38-inch wide doorway with built-in steps that are perfect for shuttle or transporter use; 84-inch high door opening that offers maximum clearance and more room for entry and exit; bus door features remote for quick and easy operation from the driver seat, or outside the vehicle to allow driver to better assist passengers entering and exiting the vehicle; seats up to 15 passengers, including driver; rear lift available for wheelchair transport; can hold up to four wheelchairs; and, exclusive SmartFloor flexible flooring system that allows moving and removing of seats to bring dozens of seating and wheelchair layout options.
Driverge’s patent pending Ford Transit CurbSmart is designed to transport passengers with ease thanks to an added rear-entry doorway. Perfect for public transport and microtransit service, this van was designed with metro-area drivers in mind to make picking up and dropping off passengers as simple as possible. A heavy-duty lift for wheelchair passengers offers a safe accessibility, while a 27-inch wide and 80-inch tall walk-in door provides generous height for all size passengers. The CurbSmart comes equipped with slip resistant, durable flooring, overhead standing rails for additional passengers and an optional roofmounted secondary AC system. CurbSmart® is a registered trademark of Driverge Vehicle Innovations, LLC.
Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com
Model............................................................................Ford Transit Small Bus Seating Capacity .......................................15 passengers including driver Length............................................................................................................264” Width.....................................................81.5” (97.4” including side mirrors) Height .............................................................................................................108” Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ........................................................................Ford Transit 350 EL HR Air Conditioning ....................................................................................Factory Wheelchair Lift Option ..............................................................................Rear Page 56
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Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com
Model..........................................................................Ford Transit CurbSmart Seating Capacity........................6 ambulatory + 2 WC (including driver) Length............................................................................................................264” Width.....................................................81.5” (97.4” including side mirrors) Height .............................................................................................................108” Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ........................................................................Ford Transit 350 EL HR Air Conditioning ....................................................................................Factory Wheelchair Lift Option...............................................................................Side
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Driverge Vehicle InnovationsÂŽ
Driverge Vehicle InnovationsÂŽ
Ford Transit NEMT
Mercedes-Benz SmartlinerÂŽ
Driverge vans are the most popular wheelchair lift upfits in the industry for non-emergency medical transportation (NEMT). In fact, weâ&#x20AC;&#x2122;ve been Ford Motor Companyâ&#x20AC;&#x2122;s number one mobility upfitter of paratransit vans for 16 years running. We meet the needs of medical transportation businesses, nursing homes, community centers and many other businesses that serve wheelchair riders and ambulatory passengers. All of our senior care transporters and paratransit vehicles are ADA compliant, and are built with comfort and safety in mind. Driverge installs both rear and side entry wheelchair lifts on the Ford Transit, with lift capacities up to 1000 pounds. Driverge paratransit vehicles come with professional grade, non-skid commercial flooring and are available with the SmartFloorâ&#x201E;˘ flexible flooring system.
Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com
Model ....................................................................................Ford Transit NEMT Seating Capacity.......................................................................................Mixed Engine..............................................................................................Ford 3.7L V6 Type of Fuel ....................................................................................................Gas Chassis ....................................................Ford Transit 150, 250, 350, 350 EL Air Conditioning ....................................................................................Factory Wheelchair Lift Option ...............................................................Rear or Side
Drivergeâ&#x20AC;&#x2122;s Mercedes-Benz Smartliner, built on the Sprinter van, is the ideal solution for businesses that move peopleâ&#x20AC;&#x201C;without the expensive upgrades that riders donâ&#x20AC;&#x2122;t need. The Smartliner package features seating for up to 15 passengers in a center-aisle configuration, class-leading leg room, a luggage section in the rear and all of the quality that can be expected in a Mercedes-Benz vehicle. Itâ&#x20AC;&#x2122;s the perfect van for hotels, resorts, tour operators, limo companies, and corporate fleets that desire the Mercedes-Benz brand with smartly appointed amenitiesâ&#x20AC;&#x201C;at a price thatâ&#x20AC;&#x2122;s competitive with other executive-style vans. SmartlinerÂŽ is a registered trademark of Driverge Vehicle Innovation, LLC.
Driverge Vehicle Innovations 4199 Kinross Lakes Parkway Richfield, OH 44286 855-337-9543 Email: biz@driverge.com www.driverge.com
Model....................................................................Mercedes-Benz Smartliner Seating Capacity..........................................................Up to 15 (with driver) Length............................................................................................................290â&#x20AC;? Width.......................................................85â&#x20AC;? (92.3â&#x20AC;? including side mirrors) Height .............................................................................................................108â&#x20AC;? Engine......................................................................................3.0 L, 188 Hp V-6 Type of Fuel................................................................................................Diesel Chassis ...................................................................................................3500 HR Air Conditioning................................Factory with optional 2nd rear unit Wheelchair Lift Option ..............................................................................Rear March/April 2020
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MobilityTRANS
MobilityTRANS
SafeTbus
EZSafe
MobilityTRANS is America’s most experienced manufacturer of paratransit vans, commercial passenger vans, shuttles, and small buses. Our experience started in 1981. We have all federal, OEM and industry certifications. We have production capacity of 20 vans per week. Our new SafeTbus line of vans and small buses has more safety features than any other bus. We have innovation – composite bus doorways, electric wheelchair tiedowns with memory, track seating, and unique wheelchair side entry models. We believe in value, delivering a quality van or bus at a very attractive price. We have a nationwide network of dealers to serve customers. SafeTbus may be amongst the smallest buses, but are certainly the safest buses available. There are 20 standard safety features and 15 available safety options. Many standard items are not available on any other bus. All-wheel drive is now available at affordable prices. Because our vans have more OEM equipment, they are more reliable. Because they use state-of-the-art engines and 10-speed transmissions, they average 12-14 mpg. Call today and have a MobilityTRANS sales engineer tailor a floor plan and options to fit your needs.
MobilityTRANS is America’s most experienced manufacturer of paratransit vans, commercial passenger vans, shuttles, and small buses. Our experience started in 1981. We have all federal, OEM and industry certifications. We have production capacity of 20 vans per week. Our new SafeTbus line of vans and small buses has more safety features than any other bus. We have innovation – composite bus doorways, electric wheelchair tiedowns with memory, track seating, and unique wheelchair side entry models. We believe in value, delivering a quality van or bus at a very attractive price. We have a nationwide network of dealers to serve customers. Want folding seats? Removable seats? Sliding seats? EZSafe does ALL THREE! Losing or tripping over wheelchair tiedowns? EZSafe power straps self-retract under the floor. Worried about lawsuits from improperly secured wheelchair? EZSafe displays a green light when, the wheelchair is secure and records proof that your passengers trip was safe. The EZSafe saves this for up to three years! Call a MobilityTRANS sales engineer for more information.
MobilityTRANS 12633 Inkster Road Livonia, MI 48150 Phone: (734) 453-6452 info@mobilityTRANS.com www.mobilitytrans.com
Model .....................................................................................................SafeTbus Seating Capacity...................................................................................Up to 16 Length ...............................................................................................................22’ Height...............................................................................................................9’1” Engine..............................................................................................3.5L PFDi V6 Type of Fuel..........................................Gas, Diesel, Propane, CNG, Electric Chassis.............................................................................................Ford Transit Air Conditioning......................................................Dual, choice of systems Wheelchair Lift Option.........................................................Yes, lift or ramp Steering......................................................................................................Power Suspension.....................................................................Coil and leaf springs Page 58
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Model..........................................................................................................EZSafe Seating Capacity.....................................Up to 13 or 4 plus 3 wheelchairs Length ...............................................................................................................22’ Height...............................................................................................................9’1” Engine..............................................................................................3.5L PFDi V6 Type of Fuel..........................................Gas, Diesel, Propane, CNG, Electric Chassis.............................................................................................Ford Transit Air Conditioning......................................................Dual, choice of systems Wheelchair Lift Option..........................................................Lift is standard Steering......................................................................................................Power Suspension.....................................................................Coil and leaf springs
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MobilityTRANS
Airport/Hotel Shuttle MobilityTRANS is America’s most experienced manufacturer of paratransit vans, commercial passenger vans, shuttles, and small buses. Our experience started in 1981. We have all federal, OEM and industry certifications. We have production capacity of 20 vans per week. Our new SafeTbus line of vans and small buses has more safety features than any other bus. We have innovation – composite bus doorways, electric wheelchair tiedowns with memory, track seating, and unique wheelchair side entry models. We believe in value, delivering a quality van or bus at a very attractive price. We have a nationwide network of dealers to serve customers. When running a shuttle service, low cost and dependability are paramount. Because our vans have more OEM equipment they are more reliable. Because they use state-of-the-art engines and 10-speed transmissions, they average 12-14 mpg. Bus doorways, front or rear luggage, side or front facing seats are all possibilities. So reduce your operating costs and look into a shuttle by MobilityTRANS. Call anytime for further information.
UMA Announces Interim President/CEO
It has been announced by the United Motorcoach Association that UMA President & CEO Stacy Tetschner will leave the association on March 6, 2020, to become the president and CEO of the American Traffic Safety Services Association (ATSSA). Joining UMA as interim president/ CEO will be Larry Killingsworth, an industry veteran working with motorcoach operators and manufacturers in the U.S. and Canada for more than 15 years. Under direction of the UMA Executive Committee, he will lead the search for a permanent president and CEO, which is expected to take six to nine months. UMA Board Chairman Jeff Polzien stated, “Stacy’s leadership has enhanced the programs, benefits and offerings that UMA brings to its membership and the industry as a whole.” Polzien added, “The UMA Executive Committee is enthusiastic about Killingsworth’s strong industry leadership experience, which will ensure the seamless ongoing support needed for our members.”
THE DIAMOND FAMILY
Model..............................................................................Airport/Hotel Shuttle Seating Capacity.............................................................Up to 12 plus driver Length ...............................................................................................................22’ Height...............................................................................................................9’1” Engine..............................................................................................3.5L PFDi V6 Type of Fuel..........................................Gas, Diesel, Propane, CNG, Electric Chassis.............................................................................................Ford Transit Air Conditioning......................................................Dual, choice of systems Wheelchair Lift Option..........................................................Lift is standard Steering......................................................................................................Power Suspension.....................................................................Coil and leaf springs
Serving The Industry Since 1947 Made in the U.S.A.
diamondmfg.com 800-343-1009 816-421-8363 March/April 2020
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From AMF-Bruns
Online Wheelchair & Occupant Securement Program Teaches Best Practices
“By popular demand, AMF-Bruns of America has rolled out a new online program training drivers how to secure wheelchair passengers,” said the company. In less than 60 minutes, drivers can take the training and print out a certificate-ofcompletion acknowledging that they are knowledgeable on best practices regarding: • Securing/unsecuring the wheelchair; • Securing/unsecuring the occupant; • Wheelchair placement; • Inspections;
• Restraints, lap & shoulder belts; • Occupant & wheelchair etiquette; • Trouble-shooting / Common pitfalls; and, • Safety and liability. Safety is key in all AMF-Bruns of America products and system innovations. “Established in 1958, we invented the first wheelchair safety and anchoring system. All production work is completed in accordance
American Seating Promotes Karen Dhanie
American Seating has promoted Karen G. Dhanie to vice president of business development. “Dhanie has made significant contributions to American Seating’s sales growth over the past four years. She joined the American Seating team in 2016 as national sales director and has worked in the transportation industry since 2012.” Headquartered in Grand Rapids, MI, American Seating employs a U.S.-based workforce. For more information, visit americanseating.com.
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with the ISO 9001 standard. We have a state-of-the-art, in-house, accredited, test center for research and approval tests. Today we service customers in more than 50 countries throughout North and South America, Europe, Australia, Asia, Africa and the Middle East.” For more information, contact Steve Barker, sales manager at s.barker@amfbrunsamerica.com. Call 478-508-3933, or visit www.amafbrunsamerica.com.
Midwest Bus Adds Benny Allred To Sales Team
Benny Allred recently joined Midwest Bus Corporation as a sales representative for its Aftermarket Parts Sales Division. He comes to Midwest with more than 40 years of sales experience. Based in Birmingham, AL, Allred will concentrate on the southeast United States. Midwest Bus, located in Owosso, MI, is in its 40th year of business. Allred joins Erik Brabo, director of aftermarket parts, and Aaron Randolph, sales representative. Visit www.midwestbus.com.
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Irizar E-Mobility: First Green Energy Electromobility Factory In Europe
“Irizar e-mobility has become the first green energy electromobility factory in Europe by opening and commissioning the largest photovoltaic solar farm in Basque Country (Spain),” according to a press release. The park was opened in the presence of Lehendakari (president of the Basque government) Iñigo Urkullu, and a delegation of the Basque government, together with the Basque Energy Agency and the partners of the EKIAN solar farm, of which the Irizar Group is one of the largest investors with its acquisition of 3 MW. “The energy generated in this farm will supply the Irizar e-mobility facilities, making it the first factory for the production of electric buses with zero emissions clean energy in Europe.” Irizar said, “The Irizar Group is fully committed to the environment and, since it obtained ISO 14001 in 1998, has been actively taking steps in energy transformation. “The commitment to electromobility (since 2011) is the clearest expression of its care for the environment and the well-being of citizens. The result of this commitment is the National Environment Award in the prod-
uct-service category in Spain, which Irizar won in 2016.” Irizar e-mobility was inaugurated in 2018, the first factory in Europe for electromobility solutions, designed and manufactured based on eco-sustainability concepts with a type A energy efficiency certificate, the maximum available in Europe. It includes a warehouse and domestic water heating system that works by using the surplus steam from a company located in the adjoining plot. “The Irizar Group develops and manufactures its own batteries, under a partnership agreement signed with the Basque Energy Agency and Respol. It also offers a second life for its batteries, so that they can be reused at the end of their life-cycle in the buses, as storage components in recharging stations for electric vehicles in Repsol service sta-
tions, together with the power electronics associated with their use. “Also in 2019, after completing the Life Cycle Analysis (LCA), Irizar became the first European coach manufacturer with a certified EDP based on the international standard UNE-EN ISO 14025 by the International EPD System.” It is currently involved in a number of Circular Economy projects, in alternative energies, and in other major European projects, all to contribute to a sustainable mobility future. “The progressive reduction of CO2 emissions and other polluting substances, together with the introduction of environmental criteria, from the design of its products and respect for the environment of its staff and freelancers, are their most important premises.” The EKIAN photovoltaic solar farm is located on a 55-hectare industrial estate called “La lágrima” on the ARASUR Industrial Estate, in the municipality of Ribera BajaErribera Beitia, Araba. For more information, visit www.irizar.com.
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MCI Announces Product Advances For 2020
Motor Coach Industries (MCI), a U.S. electric e-Fan cooling package, launched subsidiary of NFI Group Inc., (NFI), is fo- last year, is available to help fuel efficiency cusing on zero emissions highway trans- on both models, while the J4500 now feaportation, operator efficiency and service in tures the lighter, more efficient X12 Cum2020. Rolling out its biggest year of product mins engine as standard. launches in nearly nine decades, MCI is introducing its first battery-electric models in the new year. In 2020: n MCI goes battery-electric: MCI will debut its battery-electric J4500e and D45 CRTe LE CHARGE coaches; with units on the road in demonstrations and testing in 2020 is a year of product launches for MCI. 2020, primarily with operators n Opening new markets: New J-Series offering commuter or employee transportation programs. MCI augments its electric coaches also deliver MCI luxury with coach offerings by working closely with sis- something extra: best-in-class legroom, ter company, New Flyer, which builds the seating and luggage capacity for groups that battery-electric Xcelsior CHARGE™ buses. want to go big — or a little smaller. MCI n Emphasis on reliability, easy maintehas turned its product-tailoring strengths to nance and fuel economy: The 2020 MCI help customers grow in the luxury coach J4500, and new J3500, offer parts compat- market, as well as give operators a smallibility and new technologies. The swing-out group option with its J3500 coach.
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n Data-driven transportation leadership: Available as standard equipment on some 2020 MCI J4500 models, and planned for a full 2021 launch, MCI Connect Telematics will help support improved uptime and responsiveness by predicting failures, updating key systems remotely and collecting important operating data for operators. n At MCI, it’s safety first, safety always: MCI’s continues its ADAS (Advanced Driver Assistance Systems) leadership with next-generation collision mitigation. Operators can select the Bendix Fusion option, which integrates a forward-facing camera with vehicle recognition software to detect, and immediately stop the coach, to avoid stationary objects. n A next-generation D-Series: The MCI Commuter Coach offers added options in 2020, with a D45 CRT LE that can be equipped with either clean diesel or battery electric, and the all-new model variants of the next-generation D-Series to fit operator needs.
Visit www.mcicoach.com.
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Prevost Launches Driver Assist Electronics Suite For Peace-Of-Mind
Prevost has launched an advanced driver safety assistance suite, Prevost Driver AssistTM. “The electronic system works with the driver to mitigate challenging situations, including lane departure and potential frontal incidents. Its headsup display is the industry’s first,” said Prevost. The system includes adaptive cruise control with braking, following distance alerts – both available since 2011 as Prevost Aware – and adds frontal collision mitigation, stationary vehicle braking, lane departure warning and a dash integrated heads-up display. Prevost Driver Assist is available as an option on all 2021 models, and can be retrofitted on coaches with ABS8, back to model year 2018. “Along with our operators, we are totally engaged in improving the safety of every Prevost motorcoach ride,” said François Tremblay, Prevost vice president/general manager. “We know that drivers are at the center of safety, so we
integrated Prevost Driver Assist to do just that – help drivers before intervening. Drivers have told us this gives them real peace-of-mind and confidence.
“As an example of that approach, Prevost Driver Assist is based on a series of escalations. In the event of a situation, the driver first receives a subtle alert. If the situation continues, the alert becomes more urgent with a louder sound and brighter visual warnings. If the driver still has not alleviated the situation, then Prevost Driver Assist intervenes. It’s a true joint
effort between the skilled driver and the vehicle.”
Prevost Driver Assist Components Prevost Driver Assist fully integrates radar, camera, braking and driver communications technologies for motorcoach applications, offering: • Frontal collision mitigation; • Stationary vehicle braking; • Lane departure warning; • Adaptive cruise control with braking; and, • Following distance alerts. Prevost Driver Assist also fully integrates with the coach’s standard anti-lock braking and stability control programs. The data from these technologies all work together, constantly gathering and sharing information and then acting when needed.
March/April 2020
For more information, visit www.prevostcar.com.
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Louisiana Motor Coach: Continued From Page 20
of business is very focused on people. We need good people to employ, and we need passengers to ride. “It’s important that our staff of drivers, mechanics, office personnel, salespeople and cleaning crew members buy into the company vision of being a leader in the industry. When that is accomplished, it can manifest into great customer service and guest experiences. “Our company’s focus is to be a market leader. That is what we always want to be. It’s what we strive for. If we set the bar low and get to the bar, we then have nothing else to shoot for. We want to constantly set the bar high. We feel that is what safety and customer service are all about. One of the keys is our family’s ability to build relationships with customers — one at a time.” To help it grow in the future, Sanders said Louisiana Motor Coach recently joined a 20 Group, sponsored by Spader Business Management. “We are involved with a great group of other bus/motorcoach operators. It’s something that we, as a company, have always wanted to do, but the timing had to be right. The group is full of super knowledgeable people in our industry who are willing to share their great ideas and best business practices,” Sanders said. “We have also been able to go to other member locations to see their operations, and just hosted a site visit ourselves in February, which we were very excited about.” He added that, “When it comes to customer service, officials at Louisiana Motor Coach have always tried to say ‘yes,’ if at all possible. “We find a way. If a customer wants something special on board one of our vehicles, we will do our very best to make that happen. ‘Guest experience’ is a simple phrase, but guest experience is what
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everyone in our business needs to be keying on,” Sanders said. “It helps that our industry continues to provide state-of-the-art vehicles with all the latest amenities. We also focus hard on driver and staff resources and training. It’s always good to surround yourself, as a company, with quality people who are experts in their fields. “It’s not about how big our company gets and how many vehicles are in our fleet. The focus should instead be centered on how customers are driving us to become better. When it was announced that the first Super Bowl in New Orleans after Hurricane Katrina was to be played, we wanted to increase the size of our fleet to 10 buses and two minibuses. We knew that Super Bowl was going to provide such big value to our company, and we were able to reach that goal. Since then, however, our focus has mainly been directed at properly servicing one customer at a time. If we can accomplished that, future growth will follow.” It’s also important to Sanders and his family that the company’s loyal and hard working employees continue to feel welcomed and appreciated. “One of the best ideas from a fellow 20 Group member that we practice is to send hand-written ‘Thank You’ cards to drivers, after receiving compliments from passengers about their performance. We include a gift certificate with the card,” he said. “We have very good employees at Louisiana Motor Coach, and my family is very appreciative of their hard work.” Just as he looks forward to continued growth and success at Louisiana Motor Coach, Sanders is also bullish when asked about the future of the overall North American bus and motorcoach industry. He noted that today’s bus/coach business is very “green,” which is a good selling point when working with many customer groups. “There are a multitude of wonderful technical innovations that motorcoaches bring to the motoring public today, involving safety, efficiency and comfort. As an industry, we are the greenest solution out there by taking more cars off the road. A greater number of people are realizing that fact. I feel our industry will continue to be a leader in green solutions,” Sanders said. “My outlook for the motorcoach business is excellent. The industry is in places where it never has been before. There are many growth markets appearing in different parts of the country. Look at what is happening in California’s Silicon Valley. Who would have thought 10 to 20 years ago that there would be large companies paying for their employees to commute to and from work, using bus transportation? I feel the future is very bright for our industry’s various services. “Overall, as a company, we at Louisiana Motor Coach are proud of where we have come from, and what we currently offer our city and state. It seems every year we have been able to grow from the previous year. We are very thankful for the opportunities of the past, and will continue to work hard to be part of the solution in transportation going forward.” Contact: Louisiana Motor Coach, 3912 4th St., Marrero, LA 70072. Phone: 504-343-1400. Website: www.louisianamotorcoach.com.
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ABC Companies Debuts Van Hool CX45E All Electric, Zero Emissions Coach
With seating for up to 56 passengers, the All Electric Van Hool CX45E brings the reliability and performance of the Van Hool CX series to a zero-emissions platform, available exclusively in North America from ABC Companies. For operators who are looking to expand their fleets with EV, the Van Hool CX45E All Electric coach delivers the full feature/functionality of a premium motorcoach that has been purpose built to eliminate carbon emissions and fuel and oil-related costs, while providing a quiet, smooth transport experience. By design, the new CX45E is ready to integrate with existing ICE Van Hool and mixed fleets, with the added bonus of extensive components interchangeability for operators currently running Van Hool CX Series models. “As EV adoption becomes increasingly popular in the motorcoach sector, ABC is prepared and proud to help operators smoothly transition EV into their fleets,” ABC Companies President and Chief Commercial Officer Roman Cornell said. “The
new CX45E is the culmination of three leading organizations that understand the deeper ramifications of EV fleet integration.”
The Van Hool CX45E
ABC Companies, along with partners Van Hool and Proterra, are positioned to help owners fully explore the EV ownership investment, and support development of an optimal operating environment, according to Cornell. The new Van Hool CX45E combines Siemens’ modular ELFA II drivetrain system with Proterra’s E2 high-power, highdensity battery system — in conjunction
with energy-efficient ELFA drive and converter technology — to support daily range targets for operators. With an optimized chassis that has been engineered for balanced weight distribution, and featuring premium passenger and driver amenities, the Van Hool CX45E can seamlessly integrate into existing fleet operations. Van Hool CX45E passenger/driver amenities include: Modular entry at stairwell featuring “down lit” safety lighting; Low-profile, brushed aluminum handrails for passenger security, long wear and modern style; Soft touch and textured finishes on seating, modesty panels, dash and throughout passenger area that offer a sleek, inviting interior look; Blackened window frames, trim and seat tracks that create a luxury cabin look and with less maintenance for owners; Modesty panels with enlarged cup holders and generous passenger leg room; Side entry restroom that expands footprint; and, Comfortable, ample driver’s area. Visit www.abc-companies.com for more information.
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ABC Companies
5Star Specialty Programs
An exclusive U.S. distributor of new Van Hool products, ABC Companies also specializes in collision repair, financial services, parts and used bus sales and has various service facilities in place.
Suppling various types of insurance services to the transportation industry is 5Star Specialty Programs. Shown, left to right, are representatives Susan Moreland, Brian Johnson and Tara Carmody.
BITZER BITZER supplies the bus and motorcoach industry with air conditioning parts and systems. Shown are Natalie Van Dyke, transport sales manager for North America; and, Alexandre St-Charles, regional sales manager for Quebec and the Atlantic provinces. Page 66
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Bitimec Wash-Bots Bitimec Wash-Bots, Inc., supplies vehicle washing, cleaning and odor control products to the bus and motorcoach industry. Shown, left to right, are Christian Murillo, office manager; and Bruno Albanesi, president.
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Vanner Inc. Among the products provided by Vanner Inc., for the bus and motorcoach industry, are inverters and converters. Shown, left to right, are Doug Adams, North American bus market manager; and Steve Funk, president.
Shriver Transportation Insurance Agency, LLC Shriver Transportation Insurance Agency, LLC, provides different types of insurance including bus & limo, physical damage and workersâ&#x20AC;&#x2122; compensation. Shown, left to right, are Charlie Shriver, president; Chris Lang, account executive; and Michael McDaniels, vice president.
Prevost As a manufacturer, Prevost offers a product and service lineup that includes motorcoaches, conversion shells, parts and repair resources, as well as customer and warranty support.
Complete Coach Works (CCW) Complete Coach Works (CCW) provides collision repair, interior rehab, fleet alternative fuel conversion and vehicle remanufacturing for the bus and motorcoach industry. Shown is Jay Raber, regional sales manager.
BRC Group Among the products and services provided by the BRC Group for the bus and motorcoach industry are collision repair, parts, and vehicle painting and refurbishing. Shown, left to right, are Brad Field, president; and Jeremy Wolin, operations manager.
ProAir ProAir is a manufacturer, distributor and installer of air conditioning and heating systems to the specialty vehicle industry. Shown is Kyle Lucas, parts sales & distribution. March/April 2020
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Motor Coach Industries (MCI) Motorcoach manufacturer, Motor Coach Industries (MCI), also produces conversion shells and sells parts and pre-owned equipment, along with having a network in place of service facilities.
RRL Insurance RRL Insurance provides insurance products to companies across the country. That includes charter bus, public livery and limo insurance. Shown are Lori Weaver, sales executive; and Paul Zizzo, president.
BUS Advisors Altro USA, Inc. Altro supplies transport flooring for the global marketplace, creating and supplying products for operators, original equipment manufacturers, designers and refurbishers.
Services that BUS Advisors can assist bus and motorcoach companies with include DOT and compliance issues, ELD monitoring and reporting, safety ratings and upgrades, audit/investigation representation, and drug testing and random scheduling. Shown is company representative Tom Holden.
Motorcoach Safety Training Company / Transit & Paratransit Company (TAPTCO)
Sardo Bus & Coach Upholstery Services and products available from Sardo Bus & Coach Upholstery include seat cover replacement, upholstery and refurbishing work, flooring materials and fabrics for the bus and motorcoach marketplace. On-site installations can be provided by the companyâ&#x20AC;&#x2122;s mobile road crews. Page 68
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Both the Motorcoach Safety Training Company and the Transit & Paratransit Company (TAPTCO) provide driver training courses for the transportation industry. Shown are Jeff Cassell, president of TAPTCO; and Maureen Gaeta, account executive of Motorcoach Safety Training Company.
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Transportation Insurance Brokers (TIB) CHTC Bus Group
Among the types of insurance provided by Transportation Insurance Brokers (TIB) are bus & limo and workersâ&#x20AC;&#x2122; compensation. Shown, left to right, are TIB account executives Mark Freeark, Greg Black, James Wishengrad and Matt Zinser.
CHTC Bus Group is a motorcoach manufacturer that also provides financial and customer support services and parts to the North American bus and motorcoach industry.
Motorcoach Tire Sales, LLC
Dixie Electric
Motorcoach Tire Sales, LLC, supplies tires to the North American tour bus and motorcoach industry. The company partners with select major manufacturers. Shown is Bill Kaiser, president.
A supplier of alternators, generators and starters for the bus and motorcoach industry is Dixie Electric. Shown, left to right, are company representatives Greg MacDonald and Brian Couch.
Create-A-Card Create-A-Card, Inc., is a marketing company that services the bus and motorcoach industry. Shown, left to right, are Kathy Messina, vice president; Drew Messina, director of operations; and Arthur Messina, founder/president.
RLI Transportation RLI Transportation is a full-service provider of insurance products and services covering public auto, truck and commercial auto customers. Pictured is Matthew Tyson, underwriter. March/April 2020
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J&J Chemical
Temsa Bus and motorcoach manufacturer Temsa produces vehicles for the North American and global transportation markets. Temsa North America serves as U.S. operations for Temsa, based in Turkey.
J&J Chemical Co., supplies bus washing products including brushes and chemicals; interior bus cleaning items; odor control products; and chemicals for toilets. Shown, left to right, are Jaiker Cham, Latin America/Caribbean sales director; and Todd Brooks, customer service manager.
Irizar USA LLC
Kirk’s Automotive Kirk’s Automotive, Inc., is an OEM, remanufacturer and distributor of transit bus, motorcoach, truck, automotive, forklift and utility vehicle parts. Shown is company representative Bob Kirkman.
Irizar motorcoach representative Irizar USA LLC also provides parts, financing and warranty support. Shown, left to right, are Jason Rounsaville, Irizar USA vice president of sales & marketing; Aitor Martinez de Estarrona, Irizar S. Coop., service manager for U.S. market; Axier Etxezarreta, Irizar USA president; Courtney Bailey, Bailey Coach, vice president of sales & operations; Miguel Oliva, Irizar USA vice president of sales & service; and, Gus D’Andrea, Irizar USA senior account executive.
Amaya Astron Seating A manufacturer of a wide variety of seating products for the North American bus and motorcoach industry is Amaya Astron Seating.
BYD Motors Inc. BYD Motors Inc., provides a variety of motorcoach and transit bus vehicle options. The company also supplies parts as well as customer service, financing and warranty support. Page 70
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Connecting you to a brighter future Irizar USA 100 Cassia Way, Henderson NV, 89014 702 431 0707 www.irizarusa.com
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Ready to See Your Coach In a New Light
WE MAKE IT HAPPEN With immersive ambient lighting available for the 2020 Van Hool CX series 35 and 45 foot premium coaches, setting the mood for an unforgettable passenger experience has never been easier. The dramatic accent lighting features 12 vibrant color options throughout the newly updated driver and passenger areas. Transform a ride into a memory.
Find out how our immersive interior lighting can put your fleet in the limelight. Contact your ABC Account Manager for details today.