Team Leader Communication and People Buddy System Buddy System: The purpose of the buddy system is to provide information to new team members in a practical and real environment. It is a checklist and guide in the first 3 months as the novice undertakes self directed and hands on learning. • The Team Leader is responsible for ensuring the novice is fully trained within their first 3 months • TL assigns 1 buddy to the new team member for the first 2 weeks however the TL is responsible for leading the process • Novice will use their buddy’s log-ins during this time – all sales go through in buddy’s name • Novice is paid $50 commission every working day during their first 2 weeks = $500 in 10 days • Novice receives their own logins after the 2 week period • Novices are expected to refer to their Buddy Book daily in their probationary period and check off topics as learnt. • TL to hold weekly 1on1s – feedback and support • When completed the last page in the Buddy Book is signed off and sent to the Support Office
End of Month End of Month is always celebrated by the whole team! Everyone works hard throughout the month and is keen to estimate shop results. • The Team Leader must work out their profit estimate on the last day of the month and celebrate the result with their team • All invoices sent to the Accounts Team. No invoices are to be received into Retail Express on the last day. On exception an invoice can be received and faxed to the Accounts Team • EOM spreadsheet must be completed in full no later than 2 days from EOM Commission report Checking transfers are closed or legitimately in transit Awaiting payments Stocktakes completed On Account expenses Write-offs/manual adjustments
The Monthly Handbook The Monthly Handbook is prepared by the Accounts Team and is released within 5 business days of month end. It is a quick and accurate resource that contains: • • • • •
Shop by shop results and company-wide results Running forecast (actual results plus budget) for each person and store Modified margin per person per month and adjusted average for the year to date World records – best team, best individual Shared Costs breakdown
Team Leaders are to review and query any expenses within 3 days of the handbook release.
99 Bikes Brand Guide