Team Leader Communication and People Weekly Business Meetings Weekly Business Meetings are compulsory each week. A time to work “on the business” not “in the business”; they are held on a Tuesday, Wednesday or Thursday morning before work for an hour. • Set the same time, same day each week • Prepare an agenda - including sales focus/boosters, update on targets, company news, how to’s and directorship reports • Involve team in hands-on learning activities – this is the only way they will learn • Keep notes, particularly actions each person will be responsible for • Schedule product knowledge for 1 meeting per month
1 on 1s 1 on 1s are conducted weekly for new staff (first 3 months) then monthly with all staff, in the first week of a new month. Needs to be planned and cover the following: • • • • • •
Establish individual and team expectations Question what went well and what needs to improve Praise good performance and encourage Set targets for the month ahead with specific actions of what they are going to do to reach it Discuss future career opportunities Discuss general job satisfaction
Following the 1 on 1 ensure you: • Follow up straight away with written confirmation of what was discussed and any relevant action plans – to be filed • Provide feedback and support throughout the month – performance, attitude, general issues
Bang Nights Bang Nights are a vehicle for inspiration; they create an environment where people can achieve extraordinary results through an atmosphere of competition, recognition and rewards. They are also used for total information sharing and a chance for the whole company to get together and continue our fun culture! Bang Nights take place within 7 days of the start of every month and recognise the TOP 14, PBs and TOP SHOPS.
99 bikes BRAND GUIDE
99 Bikes Brand Guide