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Team Leader 2) Communication and People Our business has a unique culture of transparency and information sharing at every level of the company. We believe that structured and open communication builds engagement and empowerment that helps lead to an enhanced customer experience and financial success.

Daily Huddles Every morning for 15 minutes before the shop opens. The huddle is educational and motivational. This key system often defines the attitude we take into the day.

WEEKDAY HUDDLE

WEEKEND HUDDLE

A white board displays 3 things:

A white board displays 3 things:

• Margin goal for the day • Daily total from previous day • Running margin total (from previous day) Important briefings: • 1 product discussed by 1 person each day to share knowledge • Hand out quotes from previous day. Reminder to follow up quotes within 24hours

Target Month-to-Date

Actual Month-to-Date

Actual Daily Total

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• Margin goal for the day • Daily total from previous day • Running margin total (from previous day) Important weekend strategy: IDEAS** • Busy times sales triage • 1 communicator in team who organises others • 1 person who doesn’t sell bikes effectively a ‘friendly security guard’

99 Bikes Brand Guide  

99 Bikes Brand Guide

99 Bikes Brand Guide  

99 Bikes Brand Guide

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