Directorships Directorships ensure all team members learn and are RESPONSIBLE for the OBW Systems to run a successful 99 Bikes Business. They create ownership and drive the business forward through measurable outcomes. • Team Leader is responsible for ensuring everyone has a Directorship • Team members give updates during the Weekly Business Meeting – focus areas and specific actions to take • All team members are to complete a Directorship Summary of goals and actions once a month
IN CHARGE OF...
Directorships - clearly defined, explained, delegated; Business Outlook - Plan, Vision, Running Budget; Team Members - Development & Training, Diaries; Meetings & Communication - Communication Book & Daily Huddles; End of Month - Spreadsheet, P&L, Expenses Sign off, Stock Management Review; Weekly Rosters and Annual Leave Planner; End of Days; Store KPIs & Goals & Rewards
STOCK GURU & ORDERING
Oversees Stock Directorship; Communicate stock updates; Monitor Stock Rules; Train staff the how to’s; Ordering ALL P&A and workshop; Budgets; Increase sales and GP per category; Relationship with main suppliers Monthly Stocktakes; Yellow Tags - completely checked every day; Customer Orders Shelf; Stock Emails & Re-Labelling/Repricing Receiving; Labelling; Transfers Board; Stock Board (Goods IN & ITO); Goods in Area.
BIKES ON FLOOR
Ordering Bikes; Deliveries; Labelling of Bikes; Bike Builds & Target; Display of Bikes; Bike Manuals and Envelopes
SALES & MARKETING
Meet & Greet; Emails; Contact Reminders - Awaiting Payments, Quotes, After Sales; Supplier Catalogues & Pricelists; Bike Availability; Bike Fit and Sales Toolbox; Banking Sheet and Cash Banking; Magazines Local Store Marketing; Outdoor Signage; Email Database; Clubs & Businesses & Buying Nights; Events - Demo Days, Shop Rides; Other Initiative
Store Layout; Instore Signage; Cleaning; Rubbish Bins; Pricing; ReStocking
WORKSHOP, WARRANTY & OH&S
Ordering for Workshop; Budget for Workshop Parts; Workshop Cards/ Board; Booking In; Booking Out; Cleaning Workshop Warranty Folder up to date. Organizes, sends goods and stamps credits. KPI - number of outstanding cases
99 Bikes Brand Guide