ISSUE NO 7 JUL-SEP 2013
A PU BLICATIO N BY J WSEA G O N
You’re on safari, in the middle of nowhere and enjoying the wild. By bad luck, you get injured, you’re in a lot of pain, bleeding profusely, and you have no access to an ambulance to take you to a hospital. Your life, as you know it, hangs by a thread. Do you have access to immediate assistance?
PHOTO COURTESY OF AMREF FLYING DOCTORS
OUR TEAMS HAVE EVOLVED TO SERVE YOU BETTER! SEE HOW ON THE BACK PAGE
Unlikely things people get removed from their body...
WIN AN iPod SHUFFLE OR LENSER LED TORCH FOR EACH SUCCESSFUL REFERRAL WITH MEMBER-GET-MEMBER, IT’S OUR WAY OF SAYING THANK YOU!
UNBELIEVABLY HILARIOUS AND FATAL OBJECTS FOUND INSIDE THE HUMAN BODY
Dear Reader, Evacuation is our main feature this quarter, and outlines the importance we place on making sure our members are properly covered for any situation. Evacuation cover is especially important for people living and working in Africa. Unlike the Western World, healthcare facilities are not just around the corner.
Doctors thought that 75-year-old Ron Sveden had a cancerous tumor growing on his left lung, what they actually found had him as happy as a pea in a pod. Not only was he cancer free, what the doctors actually found was a pea plant sprouting off of his left lung. One wonders if Ron would consider a retirement vocation in gardening.
You could be in the middle of nowhere without any help nearby.
20-year-old Anuj Ranjan underwent a surgical procedure meant to treat tuberculosis, for which he was diagnosed. Instead doctors found an eightinch leather belt in his chest, which he asserted had been lodged in his body from a terrible auto accident in 2006. The fact that his pants kept falling down should have told him something.
Do you have access to evacuation benefits through your healthcare policy? If so, will they respond right away? Even if you do have cover through your medical policy, will the Amref Maisha program give you that added peace of mind? JWSeagon & Company have a range of international and local policies and we can find the product that best suits your needs.
More on evacuations on page 3. We have amended our team structure to help serve you better, and this is explained on the back page. Thank you for your support and we hope you enjoy this issue.
CQ EDITORIAL TEAM
We also donate part of our income to the Amref Charity Evacuation Programme, and recently donated over Kshs 900,000/-. We are delighted to be supporting such a worthy cause.
CARE QUARTERLY IS A PUBLICATION BY JWSEAGON&COMPANY
PHOTO: AFP/GETTY IMAGES
This is 2013’s third issue of Care Quarterly and we trust that the issues we published in Q1 and Q2 have been informative & entertaining. We value your feedback, do send us your comments through our contacts on the back.
Michael Lotito is a French Entertainer famous for eating all kinds of objects not made to be eaten. His most famous was a small plane, which took him two years to consume,1978-’80. I wouldn’t want to be anywhere near his bathroom after he’s had his morning coffee.
A college student in Capetown was attending a party and had a bit too much to drink. When his friends insisted that he go home, he swallowed his key so that he could stay. Talk about being locked in!
A 20-year-old woman using her toothbrush to clean the back of her tongue caused a gag reflex, which resulted in her swallowing the whole toothbrush. There have been about 40 recorded cases of this.
In association with Bupa, Aetna, AXA PPP International, InterGlobal, Allianz, William Russell, Aria-IHS, Man, Royal London 360, Skandia, Friends Life and Expacare.
EVACUATION COVER, AND THINGS TO LOOK OUT FOR Here are some things to think about with regards to Evacuation cover: 1. How will you get to treatment in the shortest possible time 2. What happens if treatment is not available locally 3. Who will pay the huge costs of Air Ambulance flights 4. Can your family be transported as well
Are you sure your policy covers you for all that you think it does: 1. Are accommodation costs covered should you need ongoing treatment 2. Expenses for one person accompanying you 3. Travel costs of insured family members in the event of an evacuation 4. Repatriation of mortal remains. 5. Are you covered for elective treatment outside your home country? 6. Are you covered to nearest country, or country of choice?
One of AMREF’s aircraft and a road ambulance.
There are so many things to consider, please make sure you don’t get caught out. If you are an existing client please contact your usual customer service team for further clarification, or if you are not currently with JWS and want us to review your policy please contact us on +254 0(20) 4050008 or email firstname.lastname@example.org
Charity Evacuations One hour forty minutes later they landed, in very windy conditions, at the Marsabit airstrip and waited a few minutes for the patient to On the morning of 26 September 2012, part be transferred from the Marsabit Hospital of our donation went towards the evacuation where he had been taken after the attack. The of a 40 year old man from Marsabit who had patient arrived at the airstrip in the back of been attacked by a Hyena. a Kenya Wildlife Service pick-up, with heavy bandages covering his face and his hands, Marsabit lies in the sparsely populated and though still losing a lot of blood from his head undeveloped region of northern Kenya—a wounds. region which has limited access to food, education, sanitation and health facilities. The Accompanying him were two doctors from land is barren and unproductive. Malnutrition the local hospital who had done a great job of and starvation is not uncommon in Marsabit. stabilizing him, but he needed to be put on a We are delighted to support AMREF Flying Doctors Charity Evacuations programme.
AMREF’s Control Centre received a request from the Kenya Wildlife Service on the morning of 26 September 2012. A 40 year old man had been attacked by a rabid Hyena while trying to save a woman from the vicious animal. As a result he had sustained serious injuries on the face, head, both arms and hands.
David Seagon presents a cheque to Dr. Vadera donating Kes.905,156 from JWSeagon & Company’s CSR initiative
Once airborne back to Nairobi, they continued to monitor the vital signs of the patient and at 1600 hours landed at Wilson airport. The life support machine which the hospital did not have. Family members, a number of Kenya patient was taken to Mater Hospital Intensive Care Unit by road ambulance, where he was Wildlife Service staff and other members of admitted, for a recovery bound to be a long the public also arrived in a convoy, following process. the pick-up ferrying the patient.
The medical team, Doctor Simon Forrington and Flight Nurse Morris Sijenyi quickly got into the back of the pick-up to assess the patient. After they were satisfied that he was After brief discussions between the two stable enough to transfer to the aircraft, the organizations on the nature and context of whole team present, including the flight the situation, AMREF offered to do the flight crew and doctors from the local hospital, while the Kenya Wildlife Service offered to worked together to move the patient into cover the hospital expenses of the patient. the air ambulance. Once in the aircraft, the medical team connected him to the ventilator Once AMREF gave the go-ahead forthe and embarked on strategies to stop the on flight, the medical and flight operations going blood loss. Due to the nature of the team jumped into action and were airborne injuries, they were on the ground in Marsabit very quickly to Marsabit. On the way the for over an hour as they delicately opened medical team discussed the possibilities of the bandages and managed to apply special the situation on the ground knowing very well the difficulty of getting accurate medical dressings that stopped the bleeding. information in such circumstances.
THE AMREF TEAM THAT PERFORMED THE EVACUATION Pilot: Capt. E. Wanyela Doctor: Dr. S. Forrington Flight Nurse: Morris Sijenyi Aircraft: 5Y FDB Cessna Caravan Total cost: USD 5,010
OUR CARE TEAMS HAVE EVOLVED TO GIVE YOU BETTER SERVICE. In line with our brand values of being honest, open and caring, we have made some important changes which we hope will enable us to care for you even better. Up until now, we have divided our responsibilities by function (e.g. administration, claims, life). This usually means that you, as a client, have not been dealing with the same people all the time. To improve that significantly, we have, with effect from June 2013, set up dedicated Care Teams which will look after the needs of specific groups of clients. This will ensure that every customer is cared for, at every step of the process, by the same multi-skilled team that is allocated to their business. There are now three teams led by Kanak, James and Florian, all ably supported by an excellent group of qualified individuals. They are named after our corporate colours and the individual team leaders will be contacting you in due course to introduce you to the teams.
KANAK WILL LEAD THE BLUE CARE TEAM
15%OFF T GE UNT TION COCRIP S, ON S I D ES INE ! PR DIC DIT ME CRE
JAMES WILL LEAD THE GREEN CARE TEAM
FLORIAN WILL LEAD THE YELLOW CARE TEAM
JWSEAGON CLIENTS ARE ENTITLED TO DISCOUNTS, CREDIT AND DELIVERIES FROM ORION PHARMACY WITH 4 BRANCHES AT:
• MUTHAIGA, OILIBYA PLAZA (MOBIL PLAZA) • KOLOBOT/FOREST RD.FOREST PLAZA BRANCH • LANDMARK PLAZA - OPP NAIROBI HOSPITAL • RIVERSIDE - 14 RIVERSIDE DRIVE
Africa Wellness Solutions
IS A QUARTERLY PUBLICATION BY JWSEAGON&CO.LTD. ALL RIGHTS RESERVED 2012. JWSEAGON&CO.LTD FIRST FLOOR, OILIBYA PLAZA, MUTHAIGA P.O. BOX 16658 00620 NAIROBI TEL:+254(20)4050008;(0722)205705FAX:+254(20)4050062WIRELESS:(20)8011006/7/9EMAIL:INFO@JWSEAGON.COMJWSEAGON&CO.INSURANCEBROKERS(TZ)LTD7THFLOOR, AMANIPLACE,OHIOSTREET P.O.BOX38568DARESSALAAM,TANZANIA PHONE:+255(22)2196830 MOBILE:+255(0688)750720 FAX:+255(22)2123562 EMAIL:TANZANIA@JWSEAGON.COM JWSEAGON IS AN INSURANCE BROKER CONCENTRATING ON LIFE, HEALTH, TRAVEL AND WEALTH. WE PROVIDE COMPREHENSIVE PROTECTION FOR INDIVIDUALS, SMALL AND LARGE CORPORATE GROUPS AND THEIR DEPENDANTS, AS WELL AS EXPATRIATES OF ALL NATIONALITIES LIVING AND WORKING IN AFRICA. VISIT OUR WEBSITE FOR MORE INFORMATION