5 AveNews th
N E W S A N D A D V I C E F R O M Y O U R F A M I LY D O C T O R S
| SUMMER 2017
Getting healthy in 2018 We would like to take this opportunity to thank you for your support this year and to wish you a merry Christmas and holiday season. Wear sunscreen and a hat, drink in moderation, don’t drink and drive, and be kind to one another! Let’s try and make 2018 a healthy year, together. And if your New Year’s resolutions include improving your health by quitting
follow-up phone calls to monitor your
smoking or losing weight and getting
progress and provide encouragement
Green Prescriptions Programme,
fit, or just taking control of your health,
as we can refer you to this healthy
we’re here to help.
Chat to us about Sport Bay of Plenty’s
lifestyle support programme for adults.
It provides support, motivation and
all of these goals – and having support
If your New Year’s resolution is to lose
information all designed to help you
is proven to make attaining your goals
weight and get fit, talk to us about our
develop a healthy lifestyle through
Weight Management Clinic.
sustainable physical activity and
We offer services to support you in
The clinic is for all ages and
emphasises portion control and healthy
If you’re thinking of stopping smoking,
living, rather than prescribed meal plans.
we really encourage it. Make an
We’ve had some great success stories,
Exercise Here’s our best tip to improve your
appointment with your doctor or
with people achieving weight loss and
health in 2018: exercise for 20 minutes a
nurse so we can advise you about the
better general health. Some patients lose
day, five days a week. It’s the best thing
resources available to you, such as
as much as 20kg, and also see fantastic
you can do for your mental, physical
Quitline, support groups and nicotine
results in terms of their body’s fat
and emotional wellbeing in the short,
replacements. We will schedule regular
percentage and muscle percentage.
medium and long terms.
Good luck Kerryn After nearly 16 years of service, practice manager Kerryn Stephens is moving on to new challenges.
She has also seen changes in compliance and accreditation in the medical profession, which have become stricter over the last 16 years. While technology may have changed, the personal level of service and dedication to patients has always been at the forefront at Fifth Avenue Family Practice, says Kerryn. She points out that the previous practice manager had a lengthy 21 year tenure – meaning that in the last 37 years, Fifth Avenue Family Practice has had just two practice managers. That says a lot about the calibre of the people and the practice, she says. Kerryn is looking forward to taking a long summer break and spending time with her family before moving on to her next project. We would like to take this opportunity to publicly thank Kerryn for her wonderful service – the practice has thrived under her sound management. Kerryn, you will be missed!
Phone appointments Kerryn has seen plenty of positive changes during her time here at Fifth Avenue Family Practice. When Kerryn joined the team back in March 2002, the
What you need to know! Our new phone consultations are aimed
practice had recently moved from its old Fourth Ave premises
at helping patients put their health first
to our Fifth Avenue home. Since then, Kerryn has also been at
by making it faster, cheaper and more
the helm as the practice has grown, including opening our new
convenient to speak with their doctor.
clinic at Promed House, Tenth Ave, a year ago. “The practice is really moving into the future, and is providing lots of new services” says Kerryn. “I have loved my time here and met lots of great people. It’s
We’ve received lots of positive feedback from patients since this service began a few months ago. Dr Luke Bradford, Dr Kiran Singh, Dr Fhiona Barrett
a fantastic team and I will really miss working with them all and
and Dr Jen Hollway are the first to offer the service, which
our wonderful patients.”
is optional and available only to patients registered at Fifth
During her time at the practice, Kerryn has seen advancements in technology and in how patients access our services. This includes patients being able to access and maintain
Avenue Family Practice. It’s important to note that due to paperwork requirements, the following appointments can NOT be conducted by phone:
their medical records online, as well as book appointments,
• ACC consults for injuries
request repeat prescriptions and view latest lab results, via the
• Sickness benefit assessments
ManageMyHealth website. And in the last few months, patients have been able to experience consultations with their GP by phone for the first time. 5TH AVE NE WS | SUMMER 2017
If you’re feeling extremely unwell or have symptoms that need to be looked at (for example abdominal pain), we also recommend you come in for an appointment in person.
Staffing updates We are farewelling some staff, welcoming others, and to one, saying ‘see you later’! A huge thank you and good luck to General Practice Registrars Dr Bushra Wahid and Dr Anita Page. Bushra and Anita will be known to many of our patients, as they have spent six months each at the practice. They are now off sitting their final exams. We wish them all the best, and congratulate them on completing their training.
Welcome Diane and Maddy!
We also say goodbye – for now! – to Dr Ella Haile. Ella is heading off on maternity leave with her second baby. Congratulations to Ella and her
We’re delighted to welcome nurses
family, and we look forward to having her back on board in due course.
Diane Newland and Maddy Hooper to the team. Maddy previously worked at Fifth Avenue Family Practice before a stint in Australia, and will be the nurse working with Dr Nick Hanna. Diane will be a relieving nurse working across the practice as required. We’re sure you’ll join us in making them feel welcome!
Dr Bushra Wahid
Dr Anita Page
Dr Ella Haile
Don’t get food poisoning this summer! Summer is the time for parties and barbeques with friends, but
Cook: Use a food thermometer to be sure meat and poultry
unfortunately it’s also peak time for food poisoning.
are safely cooked (60 ºC or above) and eat within 2 hours.
Foodborne illness occurs when you become ill from eating
Undercooked chicken is a classic food poisoning culprit!
contaminated foods. Most of us are all too aware of the
Cover and chill: Refrigerate or freeze promptly (as soon as
common symptoms – stomach upsets, diarrhoea, stomach
hot food has stopped steaming). This is especially relevant at
cramps and even tingling and fever.
family gatherings, barbeques and parties where food is often
But you can greatly reduce your chances of catching
left sitting on tables.
foodborne illness by following these simple rules:
Get help: If you do become ill, make sure you come and see a
Clean: Wash hands and surfaces often with soap and warm
GP. Some of the most common causes of foodborne illnesses
water. Prevent the spread of harmful bacteria and viruses by
in New Zealand include infections from the bacteria shigella,
maintaining good personal hygiene standards and keeping
campylobacter, salmonella and listeria, and from the virus
work surfaces and utensils clean.
known as norovirus. Your GP will be able to assess you and see
Separate: Avoid cross-contamination. Keep raw meat (and
what can be done to help you get better, faster.
platters that have had raw meat on them) apart from cooked foods. Have separate chopping boards for meat and vegetables.
Have a brilliant Christmas party and barbeque season and stay food-safe! 5TH AVE NE WS | SUMMER 2017
This edition’s tip is for patients who come to see their GP with a long list of issues. Firstly, we recommend that you make a double appointment. This is so that we can give the appropriate amount of time and attention to you
and give you best care. It also stops us running late for other patients. Please prioritise your complaints! That means telling us about anything seriously worrying you before you talk about your minor problems. This will ensure we can deal with your most crucial heath issues fully and appropriately.
Christmas Hours Fifth Avenue Family Practice will be
Foodbank Christmas Appeal We are collecting for the 2017 Foodbank Christmas Appeal! You can leave any non-perishable food items at our collection in reception at both our practices, and we’ll
closed on the statutory holidays over the
make sure it’s delivered to the foodbank in time to go out
festive period, as well as on Saturday
in Christmas food parcels. As healthcare providers we care
December 23 and Saturday December 30 (we’re always closed on Sundays). Here’s a guide to our hours over this time: Saturday December 23: CLOSED
deeply about this community and we encourage all our patients and staff to donate if they can.
Merry Christmas and a happy, healthy new year, from all the team at Fifth!
Christmas Eve: CLOSED Christmas Day: CLOSED Boxing Day: CLOSED Wednesday December 27: Normal hours Thursday December 28: Normal hours Friday December 29: Normal hours
Please call reception on 07 578 7087 to make an appointment for a phone consultation with a GP. A time will be made for the GP to ring you back.
Saturday December 30: CLOSED New Year’s Eve: CLOSED New Year’s Day: CLOSED Tuesday January 2: CLOSED Wednesday Jan 3: Normal hours resume 5TH AVE NE WS | SUMMER 2017
Find us online www.fifthavenue.co.nz
Published on Dec 11, 2017
Published on Dec 11, 2017
The Fifth Avenue Family Practice team wishes you a happy and safe Christmas and holiday season. Check out our newsletter to get tips on how...