Biz 417 | Women Who Mean Business | March/April 2022 by 417 Magazine

MARCH/APRIL 2022 | $4.95 March/April 2022

SABBATICALS • WOMEN WHO MEAN BUSINESS • LANDSCAPING TO DETER CRIME

BIZ417.COM

W O M E N WHO MEAN BUSINESS

BANK ON

. y t i n u m m Co

As a local bank, we’re in touch with the places, people and purposes that make the Ozarks a great place to live. From our support of local organizations and investments in area development, to our policies that pay our employees for their service initiatives, we’re all about making a public impact. Because being a local bank isn’t just where we are — it’s who we are.

833.875.2492 /gbankmo.com

As of last year, the Plaza Towers office building is under new ownership with Springfield Property, LLC, and has been undergoing extensive remodeling. The renovations have resulted in a modern and upscale update of both the exterior and interior look and function. For those unfamiliar with the Plaza Towers, this iconic local building was built in 1969 and is located on the busiest intersection in Springfield, at the cross-section of Glenstone and Sunshine. The structure is a 10-story staple of Springfield and we are elated that it is being brought forward with a present-day look and feel. We are currently looking for new tenants and have space available from 48–11,000 square feet. including storage units as well.

Owned & Professionally Managed by:

springfieldpropertyllc@gmail.com 417-883-7424 plazatowers.com springfieldpropertyllc.com

When it comes to advancing Drury University, Judy Thompson certainly means business. Read her story on p. 40.

WOMEN WHO MEAN BUSINESS

Dreamers. Builders. Creators. Healers. Leaders who know how to keep going, even—especially— when the road gets rocky. Meet five Women Who Mean Business.

PHOTO BY BRANDON ALMS

BY KATE DUBY

March/April 2022

BIZ417.COM

Breakthrough strategies

21 HEAT INDEX

This month, there’s so much that’s fresh, new and growing.

21 FOUR TO FOLLOW

Alyea Alldredge tells us what helps her refresh and recharge.

22 Q&A

JMARK’s Thomas Douglas has some wise advice: Adapt or Die.

22 NEW ON THE SCENE

More about Ben McBride of I Pour Life.

24 IDEA TO STEAL

Want better communication? We’ll toast to that!

25 ON THE RISE

Marco Denis gives us the latest on Plaza Towers.

26 FORWARD THINKING

How environmental design can help deter crime.

26 CORNER OFFICE

Get to know the new CEO of Citizens Memorial Hospital.

23 NIFI

Setbacks and success from one of our Women Who Mean Business.

Tools to help you dominate

30 CULTURE CLUB

Andy’s kicks it into the next gear.

31 DO IT NOW

Sabbaticals! Yes, you can make them happen, too.

32 NEXT GEN

35 TRENDING NOW Unpacking the City of Springfield’s new flag.

36 WORKSPACE

Is this space gorgeous? You can bank on it.

Everywhere you need to be

74 THE SCENE

Think Summit, SPS Hall of Fame and the Glow Up Party.

80 DOWNTIME

“Happy little trees” make Francine Pratt happy.

SUBSCRIPTION RATES: 6 ISSUES, $24. PLEASE CALL OR VISIT BIZ417.COM/SUBSCRIBE. ALLOW 4–6 WEEKS FOR PROCESSING ORDERS, PAYMENT AND CHANGES OF ADDRESS. SINGLE ISSUE: $4.95; BACK ISSUES, $6 PLUS $8 SHIPPING AND HANDLING, IF AVAILABLE. NO BACK ISSUE ORDERS OR SUBSCRIPTIONS OUTSIDE THE UNITED STATES. ADDRESS CHANGES: INCLUDE BOTH NEW ADDRESS AND MAILING LABEL WITH OLD ADDRESS. BIZ 417 (ISSN 23763604) IS PUBLISHED BIMONTHLY BY WHITAKER PUBLISHING, LLC, 2111 S. EASTGATE AVE., SPRINGFIELD, MO 65809–2146. © WHITAKER PUBLISHING, LLC. ALL RIGHTS RESERVED. REPRODUCTION OR USE IN ANY MANNER, IN WHOLE OR IN PART, WITHOUT WRITTEN PERMISSION OF THE PUBLISHER IS STRICTLY PROHIBITED. POSTAGE PAID IN SPRINGFIELD, MISSOURI, AND ADDITIONAL MAILING OFFICES. POSTMASTER: SEND ADDRESS CHANGES TO BIZ 417, 2111 S. EASTGATE AVE., SPRINGFIELD, MO 65809–2146. THE MAGAZINE ACCEPTS NO RESPONSIBILITY FOR UNSOLICITED MANUSCRIPTS, ARTWORK OR CARTOONS. PRINTED IN THE UNITED STATES OF AMERICA.

March/April 2022

BIZ417.COM

PHOTOS COURTESY SHUTTERSTOCK, GETTY IMAGES, BY LEAH STIEFERMANN, RYAN KOWALSKI

New leaders at Russell Cellular.

JOIN OUR NEWSLETTERS AND CONNECT WITH US ON

• Ladies Who Launch • Biz Break

March/April 2022

BIZ417.COM

PHOTOS BY LEAH STIEFERMANN

If you missed Think Summit on February 4, we’ve got you covered. Check out the Biz 417 blog to find a recap with some of our key takeaways from speakers like Biz 417’s Person of the Year Tim O’Reilly, Ozark Greenways board member Christina Angle, Jack Stack and more. Head to biz417.com/blog/think-summit-2022.

FLYING THE FLAG

PHOTOS COURTESY THE SPRINGFIELD IDENTITY PROJECT, BRAD ZWEERINK

The new city flag flies on March 1. Find out how the flag was developed to be a symbol of 417-land at 417mag.com/blog.

LADIES WHO LAUNCH 417-land’s most influential women are coming together for an inspiring afternoon at Ladies Who Launch presented by Volt Credit Union on July 14, featuring powerful speakers sharing talks about leadership, networking and more. Head to ladieswholaunch.biz417.com for details. BIZ417.COM

March/April 2022

MARCH/APRIL · Volume 7, Issue 3 · 2022

BUSINESS Logan Aguirre

Jami Wightman

PUBLISHER LOGAN@417MAG.COM

Grace Chipley

SENIOR ACCOUNT EXECUTIVE JAMI@417MAG.COM

Megan Johnson

ADVERTISING DESIGNER GRACE@417MAG.COM

Janelle Haik

VICE PRESIDENT OF OPERATIONS AND CUSTOM PUBLICATIONS MJOHNSON@417MAG.COM

Molly Davis

ACCOUNT EXECUTIVE JANELLE@417MAG.COM

ADVERTISING DESIGNER MOLLY@417MAG.COM

Elisabeth Anderson

Ammie Scott

ACCOUNT SERVICES DIRECTOR ELISABETH@417MAG.COM

VICE PRESIDENT OF STRATEGY AND SENIOR ACCOUNT EXECUTIVE ASCOTT@417MAG.COM

FOUNDERS Gary Whitaker

Kathy Grieve

Landra Bunge

KATHY@417MAG.COM

FOUNDER GARY@417MAG.COM

Nicki Hodges

Joan Whitaker

ACCOUNT COORDINATOR

FINANCE DIRECTOR ACCOUNTING@417MAG.COM

Sabrina Merrill

ADMINISTRATIVE ASSISTANT SABRINA@417MAG.COM

FOUNDER JOAN@417MAG.COM

ACCOUNT COORDINATOR NICKI@417MAG.COM

EDITORIAL Lucie Amberg

Sarah Patton

EDITOR LUCIE@417MAG.COM

ART DIRECTOR SARAH@417MAG.COM

Brandon Alms

Katie Pollock Estes

SENIOR PHOTOGRAPHER & DESIGNER BRANDON@417MAG.COM

EDITORIAL DIRECTOR EDITOR@417MAG.COM

Leah Stiefermann

Jamie Thomas

PHOTOGRAPHER LSTIEFERMANN@417MAG.COM

DIGITAL EDITOR JTHOMAS@417MAG.COM

Katie Batliner

Colin Shea Denniston

ENGAGEMENT & STYLE EDITOR COLIN@417MAG.COM

EDITORIAL DESIGN ASSISTANT KBATLINER@417MAG.COM ART & STYLE INTERNS

Jo Everhart

Rin Colwell, Chloe Wright

ASSISTANT EDITOR JO@417MAG.COM

CONTRIBUTORS

Brandon Alms, Katie Batliner, Ettie Berneking, Christine Bonnivier, Tessa Cooper, Natalie Derks, Sonia Guzman, Max Havey, Jennifer Johnmeyer, Ryan Kowalski, Owens Photography, Susan Atteberry Smith, Rae Snobl, Leah Stiefermann, Esther Ziegler, Brad Zweerink

EDITORIAL INTERNS

Kate Duby, Zachary Raines

AUDIENCE DEVELOPMENT Jennifer Massey-Brown

MARKETING COORDINATOR MADDIE@417MAG.COM

Hannah Brown

AUDIENCE DEVELOPMENT INTERNS

BRAND DESIGNER HBROWN@417MAG.COM

March/April 2022

Maddie Bane

EVENT MANAGER JMASSEYBROWN@417MAG.COM

Cela Cashel, Ali Runge

BIZ417.COM

KINGSLEY GROUP SELLING BUSINESSES IS OUR BUSINESS

MARCH/APRIL · Volume 7, Issue 3 · 2022

ADVISORY BOARD David Atkisson Springfield Office Leader

J.E. Dunn Construction Shaun Burke President and CEO

Guaranty Bank

“In purchasing Whiskey Tango, Kingsley Group made the process seamless. I had worked with the broker, Tim Gregory, in the past and he supported me through all phases of the transaction. I certainly would recommend Tim and Kingsley Group to anyone thinking of buying or selling a business.” – Matt Mawdsley, Owner Whiskey Tango

Thomas Douglas CEO

JMARK Business Solutions, Inc. Anna Evans Vice President of Business Retention and Expansion

Show Me Christian County Heather Hardinger

Chief Diversity, Equity & Inclusion Officer

CoxHealth

Sally Hargis Vice President/Chairman

Ozarks Coca-Cola/Dr Pepper Bottling Co. Daniel Ogunyemi Director of Diversity, Equity and Inclusion

Ozarks Technical Community College Ben Sapp Communications Director

Sapp Design Architects Debra Shantz Hart Owner

Housing Plus LLC DHTC Development Sustainable Housing Solutions

Crystal Yarnell, Partner; Matt Mawdsley, Owner; Tim Gregory, Broker

CONFIDENTIALITY • INTEGRITY • PROFESSIONALISM

417-889-9400 • KINGSLEYBROKERS.COM BIZ417.COM

March/April 2022

“But while we were trying to find the right leader for that position, Jeven stepped up and started doing things, so we figured why hire someone when he’s proven himself?”

“Seeing how happy it has made everyone, we should have created this a long time ago.”

—Jeff Russell, Founder of Russell Cellular, p. 32

—Rita Baron, principal at Baron Design & Associates and RAGA Properties, p. 36

“Recently, 70% of our co-workers had their pay adjusted upward, which was a pretty significant multimillion-dollar investment that we made in our team.” —Michael Calhoun, CEO of Citizens Memorial Hospital, p. 26

“A maintenance plan is essential in landscaping. Poor landscaping can reduce visibility, disrupt access control and create ambush points.” —Sgt. Kaylee Friend of the

“I think of the target as the company that’s doing good but not great. They’re working their butts off, and they can’t quite figure out the solution to get to the next gear.”

Springfield Police Department,

—Thomas Douglas, CEO of JMARK,

p. 26

March/April 2022

p. 22 BIZ417.COM

PHOTO BY LEAH STIEFERMANN

Out of Office This year we are challenging our team to use 100% of their earned PTO. We are so serious about it that we’ve made it our 2022 Critical Number. In case you aren’t a Great Game of Business nerd like I am, your Critical Number is the operational or financial number that represents a weakness that—if not addressed and corrected— will negatively impact the overall performance and long-term security of the business. This discussion started last summer at our leadership off-site. We all know that our people are our most valuable asset. How do we measure the satisfaction of our people? We looked at exit interviews, culture surveys and data points like turnover rates, overtime hours and PTO usage. The overwhelming theme was: Everyone was overwhelmed and didn’t always feel like they could step away because of workload. That’s a vicious cycle, and we were all feeling it. So we thought, if we make PTO usage our critical number, it forces a lot of other things to happen. If our directors are using their full PTO, they are training others on their team to step in and learn something new in their absence. If our team members are using their full PTO, then they are asking their directors for help prioritizing tasks. We did a company-wide exercise to identify Rocks, Pebbles and Sand by department and by person. We even created nifty little notepads we use each day to help us stay focused. BIZ417.COM

If your Sand is keeping you from your Rocks, then you now have permission to have an honest conversation about why we do this piece of Sand. Can we kill it or automate it? We are committed to opening up capacity and not adding to headcount. Which brings us to our announcement last week of the Critical Number: Improve PTO usage from 75% to 100% with the objective of creating a work/life balance where our efforts are rewarded by profit and personal margin. We all dressed in vacation wear to kick off the announcement. In our huddle this week we celebrated a team member who took an afternoon of PTO to go golfing because it was a 65 degree February day, another one who took a day to go to The Momentary with her art-loving dad and another who is headed to Florida with her family. Getting a massage, cleaning out your pantry, reading a book—any minute of PTO spent doing something that brings joy will be celebrated each and every week.

Logan Aguirre Publisher, Biz 417

MY FAVORITE LESSON

Speaking of being out of office, I am so intrigued by sabbatical programs and enjoyed the words of wisdom on p. 31 from two local companies with sabbatical programs. Maybe I’ll work on creating one next time I’m off on PTO. It would bring me immense joy! March/April 2022

ENTHUSIASM FOR A 417-LAND FAVORITE When SRC CEO Jack Stack appeared on the cover of our January/February issue, you liked it—you really, really liked it. Over and over, we heard how much people enjoyed learning about the 10-year plan of a leader and a company that mean so much to 417-land. As we all sailed into an unpredictable year, Stack’s grounded vision beamed like a lighthouse. —by Lucie Amberg “This should be required reading. Jack Stack is one of our community’s brilliant leaders. Make no mistake: He and his team have figured things out.” —Cora Scott, Director of Public Information & Civic Engagement, City of Springfield “Just read the latest Biz 417 and feeling proud and inspired to be part of this community. Jack Stack’s plan when we are undertaking a very ambitious plan ourselves, BKD’s employee engagement and the young professional article. Well done!" —Joselyn Baldner, President/CEO, Central Bank

HOW TO CONTACT BIZ 417 facebook.com/biz417 @biz417 linkedin.com/company/biz-417 Snail Mail

Lucie Amberg/Letters to the Editor Biz 417 2111 S. Eastgate Ave., Springfield, MO 65809 Email

biz@417mag.com www.

BIZ417.COM

Biz417.com March/April 2022

BREAKTHROUGH STRATEGIES

“We’re able to care for patients who—if they’re not our family—are the family of somebody we know.”

PHOTOS BY LEAH STIEFERMANN, COURTESY SHUTTERSTOCK

—Citizens Memorial Hospital CEO Michael Calhoun, p. 26

Cheers To That

Nonprofit Toastmasters International offers training for more efficient and effective speech. Page 24

BIZ417.COM

The Algorithm of Success

Sunshine and Glenstone

Page 22

Page 25

JMARK CEO Thomas H. Douglas has a new book that details all he’s learned about leadership. The big idea can be summed up in the book’s title: Adapt or Die.

We caught up with property developer Marco Denis to learn more about what’s happening with one of 417-land’s most iconic buildings, Plaza Towers.

March/April 2022

PRESENTED BY

D O IT F OR YOU. BLOCK YOUR CALENDAR NOW: JULY 14, 2022 | 11-6 PM LADIESWHOLAUNCH.BIZ417.COM

March/April 2022

BIZ417.COM

[HEAT INDEX]

FOUR TO FOLLOW

WITH ALYEA ALLDREDGE

HEAT INDEX March weather doesn’t always cooperate, but as far as we’re concerned, it’s time for spring. Our minds are filled with everything that’s fresh, new and growing.

As executive director of Mercy Foundation, Alyea Alldredge makes sure to follow a good mix of business sources, so she knows what’s happening at work and in the community. When she needs to decompress, she turns to affirmations, comedy and inspiration.

BY LUCIE AMBERG

BY JO JOLLIFF

PATHS FOR GROWTH Last month, Herschend Enterprises launched an education benefit that’s available to its employees at no cost. The benefit platform, called GROW U, provides access to more than 100 diploma, degree and certificate programs. The benefit extends to full-time, part-time and seasonal employees across Herschend’s 25 attractions, including 417-land favorites like Silver Dollar City, White Water and Showboat Branson Belle.

PHOTOS COURTESY ALYEA ALLDREDGE, CAO MERCY SGF, SIMONCHOLLAND, THE GOOD QUOTE, JOANNAGAINES

NEW GROUND Magers Management announced plans for the Iron Grain District in Republic, a mixed-use development to be located near the Amazon warehouse and Convoy of Hope’s World Distribution Center. Republic Mayor Matthew Russell says: “The proposed Iron Grain District project brings retail and residential development together in a way that aligns with our current goal to make Republic a great place to live, work and play.” The development is expected to include more than 200 residential units and a 24,000-square-foot shopping center.

FRESH FUNDING Springfield was awarded an $800,000 grant from the U.S. Department of Commerce’s Economic Development Administration. The funds will support redevelopment activities in the Lake Springfield area. The Hatch Foundation, City Utilities and Springfield’s Environmental Services Department are providing another $200,000 in funds, bringing the total to $1 million.

BIZ417.COM

@CAOMERCYSGF (ERIK FREDERICK) “He is our chief administrative officer, so I look at his Twitter multiple times a day. He’s in the know on everything going on, and with my job it’s very important for me to stay in touch with that and his updates on COVID-19—where the community is at and where Mercy is at. He’s just very involved with the community.”

FIVE ON FIRE PAULA DOUGHERTY RYAN MOONEY KATE BAIRD BRAD THOMAS RILEY SHANTZ

@SIMONCHOLLAND “I’m obsessed with Simon Holland; he’s a dad who posts the funniest observations and things. He cracks me up. He calls himself a rival dad to the other dads. He’s definitely worth finding on Twitter.”

@THEGOODQUOTE ON INSTAGRAM “I am big on quotes. I like looking at things getting any inspiration, any positivity from them. They give affirmations, and for me that is really good. Just affirming that we’re all going through stuff and we’re all okay.”

@THEHOMEEDIT & @JOANNAGAINES “I’m obsessed with Joanna Gaines and everything she does, but I think I may watch the home edit girls even more. Those are both just so good that I can’t even choose between the two.”

March/April 2022

[Q&A]

Adapt or Die After 25 years with technology company JMARK—including 20 as its owner—Thomas H. Douglas has much to share about leadership. We sat down with him to learn about his new book, Adapt or Die, and how he developed the “algorithm of success.”

Ben McBride and Julie Higgins Thomas Douglas

BY LUCIE AMBERG

[NEW ON THE SCENE]

was pretty technology focused, but over time, it evolved into a book about leading through change. I created a methodology called “the algorithm of success.” It starts with understanding your product and strategy. Then we look at designs for the growth engine, which typically relate to sales and marketing. From there, the algorithm looks at your financial model, your people and finally operations and processes. The book teaches all these things and provides tools to help business leaders make better decisions. BIZ 417: ARE THERE SPECIFIC TYPES OF BUSINESSES THAT WILL FIND IT ESPECIALLY HELPFUL? TD: I think of the target as the company

that’s doing good but not great. They’re working their butts off and they can’t quite figure out the solution to get to the next gear. We [at JMARK] experienced it. The book is like paying it forward, so that others don’t have to spend five years getting over that hump. BIZ 417: WHAT ARE SOME OF THE BIGGEST PROBLEMS YOU’D LIKE TO HELP BUSINESSES SOLVE? TD: Many problems end up being

operations problems, financial problems or people problems. A people problem could be related to staffing or high turnover, or it could be the issues that come up when an owner or CEO brings in a new layer of middle management. Financial problems are often margin management problems. Sometimes, it’s that you don’t know the true cost of your

March/April 2022

product or service. So either the pricing is wrong, or the business is having trouble quantifying value for the customer. The most common operational challenge is the hand-off between departments. Generally speaking, the sales team works well together, but when they hand the process off to the product delivery team, things might break down. Improving operations is about making more sound transitions to ensure that from the time you’re marketing a product or service to the time you’re invoicing it, the customer is having a smooth experience. BIZ 417: WHAT’S YOUR BIGGEST GOAL FOR THIS BOOK? TD: My goal is to help businesses be

more intentional. If we can build better leaders who build better companies, we can have a bigger impact on people’s lives. Ultimately, what I’d want to achieve is just a better life for the average American that’s trying to work and do a good job. And helping make sure people have a place where they enjoy working and where they’re creating value for the business as well.

SNAG A COPY Adapt or Die by Thomas H. Douglas (Publication date and cover art will be revealed soon.) Release Date: Late April/early May Launch Party and Newsletter: Visit AdaptOrDie.com for information.

NEW LEADERSHIP, CONTINUING MISSION BY SUSAN ATTEBERRY SMITH

hen Ben McBride looks back, he says his new job at I Pour Life feels like it was "a long time coming." Last July, after founder Julie Higgins moved into an emeritus role, McBride became executive director of the nonprofit, which serves at-risk youth, including homeless teens and kids in the foster care system. Until then, McBride was an attorney, and he was familiar with both sides of the criminal courtroom. “The last two or three years I was at the (Greene County) prosecutor’s office I dealt mainly with gangs, guns and drugs,” he says. “The cases coming across my desk had some very difficult storylines behind them.” Too many came from homes of abuse, crime, poverty, or alcohol and drug addiction. In 2014, after six years as a prosecutor, McBride became a defense attorney to make a difference, he says, from “the other side of the V,” as in the “versus” of court cases. He started hearing about I Pour Life from clients who were involved in the program. When he got the chance to lead the organization, he says it was “an answer to prayer... The experience that I had and was able to gain through my legal career really put me in a personal and professional position to take over this organization.” I Pour Life provides help with everything from social skills to Social Security cards, services McBride plans to preserve. “I made a big commitment to come here, and one of the big reasons I decided to make this change was I truly believe in the program as it stands,” he says. He does hope to expand a social capital program in which clients forge bonds with each other and community members. McBride says he hopes I Pour Life programs will give them “a sense of confidence, of hope and opportunity they would not realize without it. They’re going to walk through those doors with their shoulders a little higher and their chins a little higher.” BIZ417.COM

PHOTOS BY BRANDON ALMS, COURTESY I POUR LIFE, THOMAS DOUGLAS

BIZ 417: WHAT MADE YOU WANT TO WRITE ADAPT OR DIE? THOMAS H. DOUGLAS: Originally, the book

#NAILED IT FAILED IT This month, it’s an epic lesson learned and victory earned from one of our Women Who Mean Business. BY LUCIE AMBERG

#Nailed It Failed It Judy Thompson, see her story on p. 40

PHOTO BY BRANDON ALMS

During one memorable phase of Judy Thompson’s career, she learned that the F.W. Olin Foundation was gifting entire buildings to universities. Drury University happened to need a new library; it was a vital part of the university’s effort to attain accreditation for its architecture program. When Drury first approached the Olin Foundation, the answer was “no.” But, Thompson says, “I learn more from the ‘nos’ than the ‘yeses.’ I follow up on the ‘nos.’ Why did we get a ‘no’? I want to know what they didn’t see that they wanted to see. So I had this conversation with Lawrence Milas (then-president of the foundation).” Thompson learned that Drury had fallen short on a few of Olin’s metrics, including average ACT scores of the freshman class and the percentages of university trustees and alumni who were donating to the university. “Well, this was an opportunity,” Thompson says. The potential for such a large gift from Olin helped inspire the whole Drury community to reach big goals. “We used it with the trustees to make sure every trustee supported the university,” she says. “We also used it with admissions, to increase the average ACT of the freshman class... And in all of our communications with alumni, I said, ‘With your $50 gift as a young alum, you can make it possible to get this $7 million building.’” When a second application to Olin proved unsuccessful, Thompson says, “We kept working that same strategy because it was working. It just didn’t put us where they wanted to see us.” Drury’s third attempt also fell short. Thompson kept working toward the goal and made personal visits to Olin trustees. On Drury’s fourth attempt, it was a finalist for the grant, and Olin trustees visited the campus to speak with students, faculty, trustees and alumni. But the answer was still “no.” Thompson says: “I called Larry Milas—by this time, it wasn’t ‘Lawrence,’ it was ‘Larry.’ He told me they didn’t really see urgency. But he also told me that we could only be a finalist twice.” Milas suggested that Drury might want to wait a couple of years before applying again. #FailedIt But Thompson saw no reason to wait. “How would that show urgency?” she says. “No way were we waiting.” She worked with everyone on the interview teams; she met with every trustee to be sure they felt entirely prepared for Olin’s next visit to campus. “There were things I wanted them to say, but it couldn’t sound canned,” she says. So she worked—and worked and worked—to help draw out authentic messages from people who loved Drury. And on Olin’s next visit, everyone nailed it. Thompson still remembers the day she heard the good news. She and then-president Dr. John Moore had been in St. Louis. When they returned to Drury, they learned that Milas had called. They were so excited that Moore ended up calling Milas at home. “And we found out we got it,” Thompson says. “The fifth year.” The experience illustrates some of her top lessons, including how to learn from the “nos,” truly listen to what people are saying they value and keep trying. “Whatever you want to accomplish,’ she says, “keep working at it.” #NailedIt BIZ417.COM

MINDFUL. MODERN.

MOVING FORWARD.

Jeff Childs, SIOR, CCIM

Senior Advisor, invested in 417-land RANKIN COMPANY, LLC

M. 417.860.5447 jeff.childs@svn.com P. 417.887.8826 ext. 104 Jeff Childs, SIOR, CCIM - SVN/Rankin Company March/April 2022

[IDEA TO STEAL]

This Calls for a Toast The nonprofit educational organization Toastmasters International can help transform your team members into more confident and intentional public speakers. BY JO JOLLIFF

March/April 2022

BIZ417.COM

PHOTOS BY NATALIE DERKS, COURTESY SHUTTERSTOCK

ommunication is vital to helping a business run smoothly, in any environment. The leadership team at 417 Magazine worked with Toastmasters International to help improve communication for everything from team meetings to expressing ideas and opinions in one-on-one conversations. Toastmasters International seeks to educate Elisabeth Anderson businesses on the importance of speech for leadership in any industry. 417 Magazine took part in the eight-week abbreviated program on speechcraft. Elisabeth Anderson, account services director, and Sarah Patton, art director, both participated and enjoyed the opportunity to learn more about how to better communicate with their teams. “I think for me it wasn’t necessarily about being able to give a speech but being able to better Sarah Patton articulate myself,” Patton says. “It really helped me learn how to organize my thoughts and have the confidence to express myself.” During this program, Toastmasters teaches vital skills of speaking, including gestures, tone, range of volume and language and also teaches techniques for properly using these skills to better engage an audience. “I’ve recommended it to other employees because it definitely helps with your speech,” Anderson says. “I think using toastmasters to polish up your language and sound more professional is a good use of it, it definitely helped me be more aware of how I use my speech.” She particularly enjoyed Toastmasters’ tips for using language intentionally, something she says has enhanced the professionalism of her messaging. Not only do those who partake learn more about the fundamentals of speech, but they are also able to learn more about their teammates and develop stronger relationships. “A lot of our speeches drew on personal experiences and we got to learn a lot about each other through the process,” Patton says.

[ON THE RISE]

TOWERING GOALS In 2021, Marco Denis set his sights up—way up—with a $20 million Plaza Towers renovation. One year later, he discusses progress, obstacles, optimism and the future. BY JENNIFER JOHNMEYER

PHOTOS BY BRANDON ALMS, COURTESY SPRINGFIELD PROPERTY LLC

ast year, the announcement of Marco Denis’s investment in a multimillion-dollar Plaza Towers remodel created excitement and more than a little 417-land curiosity. Since opening in 1969, the iconic structure had come to define Sunshine and Glenstone’s high-traffic intersection. A re-imagining of the 10-story building seemed, well, a tall order. Now, just over a year later, Denis has been met with his share of setbacks and triumphs. After an initial, six-month-long architectural design process, ongoing supply chain issues and material shortages created unexpected delays, Denis has remained optimistic despite the inevitable drawbacks. While each floor and every restroom has been updated with a sleek, gray-and-white look, most of the building’s layout has been preserved. As a result, the building now has upscale updates to both its exterior and interior but maintains the familiarity of the original structure. “We’ve worked to keep it iconic, but also make it a place that people want to be,” Denis says. Two additions have been carefully incorporated to bring new concepts to the building. A high-end restaurant will be located on the ground level, and there will be a new event and convention center on the third floor, featuring spacious rooftop seating. An elevator will connect the two spaces to facilitate catering. Denis envisions the restaurant as versatile but social, designed for everything from business lunches to family dinners. As the remodeling phase draws to a close, one aspect stands out. Denis says: “The most rewarding part has been our tenants’ reaction to Marco Denis in front of the tower before the much-needed update renovation work beand the huge difference gan; to the right is a rendering of what in the appearance of each the finished building floor compared to before.” will look like.

BIZ417.COM

HOW YOU DO ANYTHING IS HOW YOU DO EVERYTHING FULL SERVICE ARCHITECTURE, ENGINEERING AND DESIGN

417-569-5051 | BUFSTUDIO.CO

March/April 2022

[CORNER OFFICE]

[FORWARD THINKING]

PROTECTING YOUR BUSINESS THROUGH ENVIRONMENTAL DESIGN

ost business owners create a welcoming landscape exterior that attracts clients and employees but might overlook making it unwelcome for criminals. Crime Prevention Through Environmental Design, or CPTED, has been around since the 1960s. It was adopted by the Springfield Police Department in 2004 as a community and government partnership to prevent crime and break-ins. “CPTED attempts to apply physical design, citizen participation and law enforcement strategies in a comprehensive way to protect neighborhoods or facilities,” says Sgt. Kaylee Friend of the Springfield PD. CPTED works by eliminating criminal opportunities in and around a property. “This can result in a property being a less appealing target,” says Friend. “Crimes decrease if the opportunity to commit crime is reduced or eliminated.” There are four outdoor components businesses can implement to deter criminals and comply with CPTED principles. Natural surveillance includes the placement of physical features, activities and people in a way that maximizes visibility of a possible crime. Landscapes should be designed to allow clear, unobstructed views of surrounding areas. Natural access control involves controlling access to a site. “People are physically guided through a space by the strategic design of streets, sidewalks, building entrances and landscaping,” Friend says. Territorial reinforcement encourages the use of physical attributes that demonstrate ownership such as fencing, pavement treatments, signage and landscaping. The final component is maintenance or the upkeep of a property’s landscaping, fencing and building. “A maintenance plan is essential in landscaping,” says Friend. “Poor landscaping can reduce visibility, disrupt access control and create ambush points.” Businesses can conduct a self-assessment and determine if they are doing their part to establish a safe and secure environment for their customers and staff with these security practices. They can also contact their Police Area Representative (PAR) Officer to schedule a free security survey by calling 417-864-1810 or going online to: springfieldmo.gov and searching “PAR Officer.” Kaylee Friend

March/April 2022

PLACE TO BE 2022 ATHENA AWARD

Springfield Area Chamber of Commerce 11 a.m.–1 p.m. March 10 White River Conference Center

ANNUAL MEETING

Springfield Area Chamber of Commerce 6–9 p.m. March 22 Oasis Hotel & Convention Center

LEARN MORE ABOUT THESE EVENTS AND MANY MORE ON P. 72

WHAT’S ON THE HORIZON FOR CITIZENS MEMORIAL HOSPITAL After more than 22 years with Citizens Memorial Hospital, Michael Calhoun is now CEO/executive director of CMH/CMH Foundation. We spoke to him about his top priorities for CMH in 2022, his perspective on employee retention and what people are most surprised to learn about him. BY MAX HAVEY

What to expect at CMH in 2022 “Part of what my focus is going to be is making sure we’re well-aligned. The pandemic has been really hard on anybody that’s been in healthcare because of the rapid changes. It’s just consumed our lives. We’re looking forward to really looking at our processes again post-pandemic and asking, ‘How do we continue to make our full continuum better? How do we do a better job of taking care of the whole patient throughout their care cycle?’”

How CMH is managing the labor shortage “At CMH, we’ve been able to weather this storm when it comes to staff retention because of our strong culture. Recently 70 percent of our co-workers had their pay adjusted upward, which was a pretty significant multimillion-dollar investment that we made in our team.”

Why this role is a good fit for him “CMH is such a vital part of the community and it’s really a part of who I am. That’s probably true of a lot of our staff, physicians, and leaders here, too. It becomes personal to them that CMH is a strong and healthy organization. That we’re able to care for patients who, if they’re not our family, they’re the family of somebody we know.”

Bet you didn’t know “Most people are surprised to learn that I have a farm, that I raise cattle and that I live out in the country and prefer to be in the country. I work so much with people, and I’ll tell them that I was feeding calves in the morning, and they’re always shocked by that.” BIZ417.COM

PHOTOS BY OWENS PHOTOGRAPHY, LEAH STIEFERMANN

BY RAE SWAN SNOBL

Good options for your business. Good options for your people. For over 35 years, 417-land clients and their employees have trusted Med-Pay with dedicated service, expert guidance and product innovation. We work harder so your life is easier.

Consistency Med-Pay offers expert guidance and remains on the leading edge in the ever-changing world of health care.

Stability Med-Pay provides options for both fully insured and self-funded plans for any size organization, crafted around every unique circumstance.

Longevity Employee Benefits | med-pay.com | 417.886.6886

Med-Pay is one of the longest-running individually owned and independent Third Party Administrators in the state of Missouri.

TOOLS TO HELP YOU DOMINATE

“All senses are electrified when you walk in.”

PHOTOS BY BRANDON ALMS, CO COURTESY KAULIG RACING

—Amy Sharp, senior vice president and retail market manager at Central Bank of the Ozarks, p. 36

The Next Gear

Andy’s revved up its culture through a partnership with the Texas Motor Speedway. Page 30

BIZ417.COM

Recharge

Phoning Home

Page 31

Page 32

Employees need time to disconnect. Learn how BKD CPAs & Advisors and Paragon Architecture make sabbaticals happen.

The next generation of Russell Cellular’s leaders have been with the business since the days they skipped class to help with data entry.

March/April 2022

Andy and Dana Kuntz, owners of Andy’s Frozen Custard, partnered with NASCAR to be the official frozen treat of the Texas Motor Speedway.

To Xfinity And Beyond A NASCAR Xfinity race became an exceptional bonding experience for members of the Andy’s Frozen Custard leadership and management team, who traveled to the Texas Motor Speedway to witness a race sponsored by one of 417-land’s favorite desserts. BY SONIA GUZMAN

acing has always been part of Andy Kuntz’s life. His father, Andy’s Frozen Custard co-founder John Kuntz, raced cars locally throughout Andy’s childhood. His mother, Carol Kuntz, another co-founder, has always felt passionately about the sport. She is a regular at the Kansas Motor Speedway, and it’s her enthusiasm for racing that drove the frozen custard company’s collaboration with NASCAR. The partnership began when Andy’s Frozen Custard became the official frozen treat of the Texas Motor Speedway and with their sponsorship of drivers such as A.J. Allmendinger and Austin Dillon. In honor of

March/April 2022

Andy’s upcoming 35th anniversary and the opening of its 100th store, Andy and Carol saw an opportunity to take the partnership with NASCAR to the next level. They, along with their franchisees, would sponsor a NASCAR Xfinity race and invite all store managers and franchise owners to celebrate the milestone. Aside from the Kuntz family’s love for NASCAR, there are plenty of other reasons that made the event a perfect fit for the company. “The people who participate in NASCAR are extremely family-oriented,” he says. “They support each other and have each other’s backs. Andy’s is a family business culture, and NASCAR is a family sport.” So on October 16, 2021, the Andy’s Frozen Custard 335 Xfinity took place at the Texas Motor Speedway. It was broadcast nationwide on NBC. This was the company’s first sponsored race and their first national-level advertising campaign, two significant achievements for the rapidly growing frozen custard chain. The race was more than an opportunity to get the Andy’s name in front of a highly engaged, national audience; it was also the perfect opportunity for the Kuntz family to give back to their employees. “The individuals operating our stores are our most important people,” Kuntz says. “It was our honor to offer them this new and exciting experience. Some

of them had never been on a plane before, not to mention a NASCAR race.” Facilitating big, ambitious experiences like this one is a key part of nurturing positive company culture, Kuntz says. “It’s a great way to energize your workforce,” he says. “A motivated store manager will take that energy back to their store and amplify their employees. It is also a time for valuable camaraderie. You have experiences you could never have over the phone and build relationships that last long after the event is over.” Kuntz offers advice for other companies looking to think outside of the box when it comes to cultivating positive company culture. He says: “You have to do what’s right for your company. Choose an event that highlights your core values and means something to your team.” Andy’s Frozen Custard plans to host a second annual Xfinity race in 2022 and eventually expand to other tracks and car sponsorships.

An Andy’s-adorned car gets new tires during a quick mid-race pitstop.

PHOTOS COURTESY GETTY IMAGES, KAULIG RACING

[CULTURE CLUB]

John Hunter Nemechek, Rob Ramage, and Andy Kuntz celebrate a sweet win. BIZ417.COM

[DO IT NOW ]

MAKING BREAKS HAPPEN

OF OUT E IC F F O

Your Business

Learn how BKD CPAs & Advisors and Paragon Architecture make time for their employees to take time, fully disconnect and recharge their batteries through sabbatical programs.

COVERED

BY MAX HAVEY

I ILLUSTRATION COURTESY SHUTTERSTOCK, PHOTOS BY LEAH STIEFERMANN, COURTESY PARAGON ARCHITECTURE

ncentivizing a healthy work-life balance is on every business leader’s mind, but the idea of implementing a sabbatical program may seem easier said than done. We spoke with Gary Schafer, managing partner of BKD CPAs & Advisors Southern Missouri, and Gina Harris, marketing coordinator at Paragon Architecture, to better understand their companies’ sabbatical programs and what they’d recommend to others who are considering this.

nixonins.com Gary Schafer

Set Your Parameters Sabbatical programs will look a little different depending on what industry you’re in. Schafer notes that BKD’s partners and managing directors receive a mandatory month-long sabbatical after every five years they’ve been with the comGina Harris pany. Paragon offers a four-week sabbatical to any employee who has been with the firm for more than 10 years. Plan Ahead “At a small company like ours, there’s a real noticeable impact when someone is absent for that amount of time,” Harris says. Planning for a month-long sabbatical at Paragon Architecture starts anywhere from six months to a year in advance. At BKD, Schafer sees these sabbatical planning periods as opportunities for younger team members and emerging leaders to step up and assume new responsibilities, enabling professional growth. Be Intentional Drawing from his own sabbatical experience, Schafer recommends getting intentional with the time you spend disconnected, whether that means going after a personal or a professional goal, or just recharging. At Paragon, Harris sees it the same way. “If you want to just relax and recenter, then it is as good of a sabbatical in our eyes as if you came back having written a book in that amount of time,” Harris says. BIZ417.COM

FOR EVERYTHING YOU DEPEND ON March/April 2022

The Russell family: Jeven and Kayla Russell with their children, Kym and Jeff Russell, and Layton and Brandon Alsup.

[NEXT GEN]

CELLULAR LEVEL IMPACT

Jeff and Kym Russell in 2002.

BY ETTIE BERNEKING

even Russell ended 2021 with a new title at Russell Cellular—copresident. He shares this title with Jeff Russell, his dad, boss and the company’s co-founder. Now the second generation of Russells is positioned to take over the company. Russell Cellular is an authorized Verizon wireless retailer headquartered in Battlefield. Today, the company has more than 700 stores and some 2,000 team members across the country, but when it started, the Russells didn’t have a single storefront. Jeff and Kym Russell launched the business in 1993 when they purchased an Alltel store, and the couple sold wireless phones out of their Dodge Omni. They slowly opened more stores and eventually had 100 Alltel locations under the banner of Russell Cellular. Then in 2008, Verizon purchased Alltel, and Russell Cellular suddenly went national.

March/April 2022

Throughout it all, Jeven and his sister Layton Alsup have been involved in the business. “I was as young as 5 and remember going to help with store setups,” Jeven says. “I remember one trip to Texas, and we set up seven or eight stores. Layton and I were adding new stickers to faceplates on new phones.” Jeff says he and Kym didn’t see these trips as chances to teach their kids about hard work or how the family business operated. They simply brought their kids along out of necessity, and working in the business became part of the kids’ normal life. “It was just about being part BIZ417.COM

PHOTOS BY ESTHER ZIEGLER, COURTESY RUSSELL CELLULAR

As working parents, Jeff and Kym Russell used to bring their kids along on store setups out of necessity. Little did they know, they were training the next generation of Russell Cellular’s leadership.

 Current Russell Cellular headquarters.

“You have to work so much harder than someone else in your seat because you have to earn people’s respect when you have this last name.” —Jeven Russell

Back in the early days: Russell Cellular’s Bolivar store in 1994.

PHOTOS COURTESY RUSSELL CELLULAR, BY CHRISTINE BONNIVIER, BRANDON ALMS

Jeff and Kym cut the ribbon for the grand opening of a new store in 1999.

of the family unit,” Layton says. “They didn’t have the manpower to have others set up new stores, so they did it themselves and brought us along.” For several years, Jeven and Layton helped assemble coffee carts and accessory displays, and on one occasion, they skipped school to help Jeff and Kym with data entry for payroll. Despite growing up in the business, Layton and Jeven were never expected to join the company. At 18, Layton decided to purchase Nu Essence Spa, which took her out of RC’s day-to-day operations, but Jeven stayed on with RC. He initially worked in the warehouse during high school, but in 2011, BIZ417.COM

he got the opportunity to take on a bigger role. “I got to handle purchasing equipment,” he says. “It was the first time Jeff let anyone else purchase inventory, and that was a big deal.” A year later, Jeven moved into management, which he says was the first time he started to see Russell Cellular as a possible long-term fit. It was also the first time Jeff and Kym considered positioning Jeven to eventually take the helm. The company had always been a family operation, but Jeff says he never expected his kids to join the team full-time. In fact, he and Kym initially thought Jeven was too young and inexperienced for the managerial role he wound up filling. At the time, Jeven hadn’t even turned 20. “We said he wasn’t ready,” Jeff says. “But while we were trying to find the right leader for that position, Jeven stepped up and started doing things, so we figured why hire someone when he’s proven himself?” As it turned out, Jeven’s young age wasn’t really a problem, although it did get the RC team booted from a Vegas casino when they showed up for a meeting with Verizon executives. Jeven’s biggest hurdle turned out to be his last name. “You have to work so much harder than March/April 2022

Displays decorated Russell Cellular’s very first headquarters. Jeven and Jeff Russell are now co-presidents of Russell Cellular.

someone else in your seat because you have to earn people’s respect when you have this last name,” he says. “You have to show up and put in the hard work.” Once Jeven moved into his management position, Jeff and Kym started to see a path for their son, so they brought the idea of Jeven becoming president to the Russell Cellular executive board—a group of leaders that Jeff says he continually relies on for leadership and vision. With support of the board, Jeff and Kym had Jeven sit in on executive meetings. “Jeven didn’t have the title or role, but he could see behind the scenes and be mentored by the entire team,” Jeff says. That was a multi-year project with the specific purpose of developing Jeven’s leadership skills, and at the end of 2021, Jeff and Kym announced Jeven was stepping into the role of co-president. While many company presidents might step down once the next generation was ready to take over, Jeff and Jeven have a different plan. “It’s a co-presidency,” Jeven says. “It’s co-leadership, and we bring different perspectives to the table.” The plan is for Jeff to move to an advisory role on

March/April 2022

the executive board in three to four years. During that time, Jeven can learn more about Jeff’s decision making and get his hands on new parts of the business. “I know this is the best for me,” he says. “It’s a slower transition that allows everyone to get comfortable.” Asked if he plans to do things differently than Jeff, Jeven answers, “Yes.” But this doesn’t bother Jeff. “I’ve always encouraged him not to be me,” Jeff says. “He should use his personality, and this is a partnership. We each have different strengths and weaknesses.” As he moves into his role as co-president, Jeven isn’t alone. Layton has also joined the RC team full-time as vice president of executive support. “We have a lot of family members here,” Jeven says. “It’s important that we continue to run RC as a family, and it’s fun to work with Layton. But also, no one understands Jeff and Kym as well as Layton and I do. We’re extremely proud of our culture here, and it’s not by mistake. It ties back to the heart of our parents, and we want to make sure we continue to foster that.” BIZ417.COM

PHOTOS COURTESY RUSSELL CELLULAR, BY CHRISTINE BONNIVIER

Russell Cellular opened its first headquarters in 1995 when the company was an Alltel retailer.

[TRENDING NOW]

CIVIC CONNECTIONS

REPUTATION & RESULTS. LEE MCLEAN III, CCIM O: 417.887.8826 x 110 LEE.MCLEAN@SVN.COM

The City of Springfield made it official with the flag that adorns mugs, tees and murals all over 417-land. We caught up with John McQueary, co-founder of the Springfield Identity Project, to talk about what’s next. BY LUCIE AMBERG

PHOTOS COURTESY THE SPRINGFIELD IDENTITY PROJECT, JOHN MCQUEARY

pringfield’s identity—specifically, the need to better define and communicate it—has long been a hot topic in 417-land. John McQueary says it was a key motivation when he and other members of the Springfield Identity Project set out to design a new Springfield flag. He says that as the group developed the design, it asked questions like, “What’s our story? What’s our history and what makes us unique? What cool identity pieces are uniquely ours?” Once the flag rolled out, it struck a chord with 417-landers, who started incorporating it into apparel, household items and tattoos. Almost five years later, following multiple phases of public input, the Springfield City Council voted to adopt the flag. Now that it’s officially a symbol of the Queen City, McQueary sees other ways the design can help communicate what makes Springfield special. For example, the flag design could be incorporated into intentional signage at the major gateways of the city. “That’s an opportunity to give people a sense of our hometown pride and the city’s identity as they enter,” McQueary says. This sense of place is meaningful for tourists who visit the region, and as Co-owner of the Hotel Vandivort, McQueary is mindful of this group. But it’s more than that. Plenty of people, he notes, come to Springfield because they’re considering attending college or accepting employment here. They’re deciding whether Springfield is the city where they want to live and work— potentially for the rest of their lives. If they’re going to choose Springfield, they need some understanding of what the city’s like and if it’s the kind of place they might develop lasting friendships, raise children or fall in love. Clear symbols like the flag, McQueary says, help communicate a vision that reaches people on an emotional level. “You want to be somewhere where there’s something happening or there’s a story to be part of or you see people who are passionate about the place they live,” he says. “People respond to passion and an authentic story. Whether we’re trying to get people to come back as guests at our hotel or one of our medical systems is recruiting a young professional or our colleges are recruiting students, it’s a piece of what makes the experience memorable John McQueary and helps people connect with the city.”

BIZ417.COM

RANKIN COMPANY, LLC

ALL SVN OFFICES INDEPENDENTLY OWNED AND OPERATED ®

IN THE LAST SIX MONTHS

HAVE YOUR ATTENTION? Call and Ask What's Possible. March/April 2022

[WORKSPACE]

Banking on Good Design Rita Baron, principal at Baron Design & Associates and RAGA Properties, developed and designed the newly opened Central Bank of the Ozarks on East Sunshine. The finished product is a luxurious space that beckons visitors to linger inside in lieu of the drive-thru. BY TESSA COOPER

When designing a space, Baron believes it is important to activate all the senses. When guests walk in, they take in a smooth signature fragrance. During business hours, the bank’s lobby doors are always left open to create a warm welcome. “All senses are electrified when you walk in,” says Amy Sharp, senior vice president and retail market manager at Central Bank of the Ozarks.

March/April 2022

Located right by the customer lounge area, the beverage station offers an added touch of hospitality. BIZ417.COM

PHOTO BY BRANDON ALMS

When selecting the lobby pieces, Baron knew she wanted the art to embody the dynamic nature of the business world. “The artwork shows a lot of energy and movement,” she says. “When you’re working in the business world, you’re constantly working with risk and challenges. But yet, it’s worth it. When you see the movement of the art, it gives you the energy to work through it.”

PHOTOS BY BRANDON ALMS

4 5 BIZ417.COM

Baron strategically used carpeting in the lounge and meeting areas to create a cozy atmosphere. The surrounding white flooring features a delicate pinstriped design that conveys clean, straight lines. This corner office lets in ample light. With its glass interior walls, it invites sunshine into the entire branch.

March/April 2022

6 7 8

Central Bank of the Ozark strives for transparency when it comes to customer relations. The glass room partitions emulate this quality, while the etched designs add a level of privacy for visitors meeting with bank representatives. The open layout also allows the team to multitask with ease. PHOTOS BY BRANDON ALMS

You won’t find any overpowering fluorescent lights in this conference room. Baron created delicate mood lighting to set the stage for relaxing meetings and opted for interior windows to invite in natural light from the neighboring room. The neutral-colored decor makes the space feel inviting. The new building houses an array of other businesses, including Baron Design & Associates. Baron lives nearby, and she admired the property location with beautiful landscaping for more than six years on her drive home. “Seeing how happy it has made everyone, we should have created this a long time ago.”

March/April 2022

BIZ417.COM

B E YO N D B US I N ESS

Ryan Nothum, Brad Nothum, Bob Nothum Jr., Robert M Nothum

LOOKING INTO THE FUTURE THE NEXT 50 YEARS

o t h u m Fo o d Pr o c e s s i n g Sy s t e m s i s c e l e b r a t i n g 5 0 y e a r s i n b u s i n e s s . Ev e n a s t h e y h o n o r t h e i r a c c o m p l i s h m e n t s a n d r e c o g n i z e t h e i r h i s t o r y, t h e y a r e l o o k i n g i n t o the future by planning the road map to the next 50 years. “ It a l l s t a r t e d w i t h a n i d e a . S o m e c a l l i t a d r e a m , b u t w e c a l l i t a v i s i o n . ” - B o b No t h u m In 1 9 7 1 , Ro b e r t No t h u m S e n i o r h a d a v i s i o n t o b e c o m e t h e m a r k e t l e a d e r i n c o a t i n g a n d c o o k i n g e q u i p m e n t . He d e v e l o p e d t h e f i r s t No t h u m b r e a d i n g m a c h i n e , k n o w n a s t h e 7 1 -A Br e a d e r. In 1 9 8 5 , h i s s o n d e c i d e d t o j o i n t h e f a m i l y b u s i n e s s . Wi t h f a t h e r a n d s o n working side-by-side, they would go on to design equipment that would revolutionize t h e f o o d p r o c e s s i n g i n d u s t r y. A s t h e y e a r s c o n t i n u e d , t h e c o m p a n y g a i n e d m o r e No t h u m f a m i l y e m p l o y e e s , e a c h contributing valuable skills and an unmatched passion for their business to succeed. They also continued to create and service game-changing food production equipment. In t h e p a s t f o u r y e a r s , No t h u m h a s e x p a n d e d i n t o a g l o b a l c o m p a n y, o f f i c i a l l y e s t a b l i s h i n g s a l e s a n d s e r v i c e t e a m s a c r o s s Eu r o p e , t h e M i d d l e Ea s t , A s i a , L a t i n America and South America. T h e j o u r n e y i s n e v e r e a s y, e s p e c i a l l y f o r a f a m i l y - o w n e d b u s i n e s s . J u s t l i k e a n y c o m p a n y, No t h u m h a s l e a r n e d f r o m t h e i r m i s t a k e s a n d c o n t i n u e s t o m o v e f o r w a r d . A s f o r t h e n e x t 5 0 y e a r s , No t h u m’ s p l a n i s t o k e e p a c l e a r v i s i o n a n d t a k e c a r e o f their most important assets–their customers and team members. Always listen. Always c r e a t e s o m e t h i n g d i f f e r e n t . A l w a y s h a v e a “c a n - d o” c u l t u r e . A n d “ N E V E R. G I V E . U P ! ”

NOTHUM FOOD PROCESSING 631 s. Kansas Ave springfield

417-831-2816

nothum.com

“As for the next 50 years, Nothum’s plan is to keep a clear vision and take care of their most important assets–their customers and team members.” BIZ417.COM

March/April 2022

WOM

WHO MEAN B

March/April 2022

BIZ417.COM

MEN

N BUSINESS

These women lead with courage, bounce back with optimism and empower the people around them. Meet five women we admire: our 2022 Women Who Mean Business.

written by kate duby photography by brandon alms art direction by danielle giarratano & sarah patton

SAVE THE DATE FOR JULY 14 WHEN, FOR THE FIRST TIME EVER, THE WOMEN WHO MEAN BUSINESS WILL BE TOGETHER FOR A LIVE PANEL DURING LADIES WHO LAUNCH. FOR MORE INFORMATION, VISIT LADIESWHOLAUNCH. BIZ417.COM

BIZ417.COM

March/April 2022

JUDY THOMPSON

Senior Vice President for University Advancement at Drury University

ake yourself back to the early days of your career—back when you were just getting started in the profession you’d envisioned for yourself. This is where Rita Baron, principal of Baron Design & Associates and RAGA Properties, found herself when she first met Judy Thompson. It was six months after Baron’s graduation from Drury University. Baron was working at an architecture firm, and Thompson came to ask her for a donation to Drury. “Six months!” Baron recalls. “She didn’t even give me a year.” But after thinking it over for a few days, Baron committed to the donation. It was Thompson’s passion that sold her, along with her warmth and authenticity. “She’s the friend I met and just knew would be a friend for life,” Baron says. “That’s how she made me feel.” Their relationship grew and deepened through the years. When Baron gave birth to her children, Thompson visited her in the hospital. And when Baron, who’s now Chair of Drury’s Board of Trustees, was initially asked to join the board, Thompson was one of the first people to offer her congratulations. “‘She said: ‘And now you know I’m going to ask you for more,” Baron remembers. “She was darling.” Thompson’s passion for Drury isn’t only about funding the buildings that make its campus so beautiful or the scholarships that help its current students reach for the kind of success Baron has attained. “She’s committed to the mission,” Baron says. “She tells us: ‘We all need to be part of history.’” And Thompson is certainly part of Drury history. She began her advancement career there in the 1970s, just before the university’s 100th anniversary. The late William Everheart, who was the university’s

March/April 2022

president at the time, offered her a job as alumni director. She was intrigued—as a devoted Drury alumna, she loved the idea of championing her alma mater. But she wanted to preserve the work-life balance she’d found as a working mom and popular French teacher at Parkview High School. She asked Everheart for the ability to pick her kids up from school and take summers off. “And he agreed to all of that, which floored me,” Thompson says.

“I ABSOLUTELY ADORED WORKING AT DRURY, AND THE REASON I ADORED IT SO MUCH WAS THE PEOPLE.” In 1974, after six months of this condensed schedule, Thompson decided it wasn’t working for her––she just couldn’t contribute all that she wanted to. So she started working more, and in 1979, she became the university’s first woman vice president. “I absolutely adored working at Drury, and the reason I adored it so much was the people,” she says. “It gave me an opportunity to meet people I would never have had the opportunity to meet and get to know otherwise.” Thompson first retired from her fulltime role in 2002, but she continued working part-time for each Drury president. In 2015, she was asked to return to full-time work, and she served as Drury’s interim vice president for university advancement starting the following year. “I decided when I was 80 I was going to retire to part-time, and that lasted a month,” she says. Thompson, now 84, officially retired on January 31.

“Drury is a very special school,” she says. “It’s just such an honor to even play a small role in the lives of some of these great people who have gone to Drury, and that continues.” The Biz 417 editorial team selected Judy Thompson for the 2022 Women Who Mean Business before she retired from her position as Drury University’s senior vice president for university advancement early this year. During the last half century, Thompson has become an institution, influencing every aspect of Drury’s direction and culture. She continues to serve the university in an advisory role.

Company Drury University

Her leadership style Inspiring conﬁdence in others. “Don’t say, ‘do it this way,’ but ‘tell me how you think we can make this happen.’”

Her coffee order Coffee, black

Her ﬁve-word pep talk “Believe––you can do it!”

Her mid-afternoon energy boost Nuts!

Her secret conﬁdence formula “Knowing I have planned the right outﬁts ahead of time.”

BIZ417.COM

March/April 2022

BIZ417.COM

MARY SCHRAG Owner of Physical Therapy Specialists Clinic

ary Schrag finds her calm in the chaos. She greets every challenge as a chance to learn, to grow or to help, and she welcomes change with open arms. When she graduated college, she knew she wanted to go into healthcare, but she wasn’t certain in what field. Her “Aha!” moment came one day when she was volunteering at CoxHealth and was asked to escort a patient who had suffered a stroke down to the physical therapy department. “The gym doors opened,” Schrag says. There were weights clanking and balls flying in the air, and it looked like organized chaos to me. And I thought, ‘Oh, this, I could do for the rest of my life.’” Schrag, the owner of Physical Therapy Specialists Clinic in West Plains, is a longtime practicing clinician and a talent scout in her own right. She believes people are the most important stock a business owner can invest in, and she is passionate about providing jobs to those she can grow with and learn from. “As an employer and a boss... the biggest lesson I have learned is that [team members] are like my second family,” Schrag says. “Protecting relationships is so crucial, and there are very few things that you can’t work through. Most people want to do their best.” She brings equal attentiveness to patient care, an especially important asset in a tight-knit community like West Plains. “I know their families,” she says. “I know, a lot of times, what’s going on in their life, so besides just treating their physical needs, I really get a chance to engage. I have many patients that I’ve been friends with for 30-plus years.” Throughout her years of caring for patients, Schrag has learned the importance of understanding the demographics and mindBIZ417.COM

sets of the people and region she serves. At the start of her career, when she was offered a job at Ozarks Healthcare (then called West Plains Hospital), Schrag felt hesitations about returning to the area where she grew up. “I wasn’t certain I was––at that point in my life, at 23––really [wanting] to go home,” Schrag says.

“PROTECTING RELATIONSHIPS IS SO CRUCIAL, AND THERE ARE VERY FEW THINGS THAT YOU CAN’T WORK THROUGH. MOST PEOPLE WANT TO DO THEIR BEST.” But she agreed to meet with the hospital administrator who’d reached out to her, and she was inspired to learn about the impact she might have in a county where there were no practicing physical therapists at the time. He offered her the chance to start the physical therapy department at the hospital––“to come in and create something,” she says. “Often in science and in healthcare, we don’t think of it as being as much about creation, and so I loved that [and was] really attracted to it.” Her passions for creating and for caring meshed well as she suddenly became a pioneer in a place she’d known her entire life. Schrag has spent the better part of 40 years working toward her vision of meeting the community’s healthcare needs and building a more accessible healthcare network. She’s served on the Missouri State Univer-

sity Board of Governors, the Workforce Investment Board and the Southern Ozarks Alliance for Rural Development, and she currently serves on the State of Missouri’s Board of Education. In an equally important role, she mentors the next generation of physical therapists. She loves the enthusiasm of youth and getting the chance to work with young people. “Our world is in good hands,” Schrag says.

Company Physical Therapy Specialists Clinic

Her leadership style Create a vision, communicate that vision to others and delegate.

Her coffee order A good full-bodied black coffee

Her ﬁve-word pep talk “Be your best, and enjoy.”

Her mid-afternoon energy boost “I love ﬁgs and dates! They can be a quick snack, or you can ﬁx them in so many different ways and make them fabulous.”

Her secret conﬁdence formula Stress-relieving cardio, a power suit and a good pair of heels

March/April 2022

BIZ417.COM

KESHA ALEXANDER Co-owner and Account Lead at Supper Co.

esha Alexander is well versed in excellence. Throughout her career in marketing and entrepreneurship, her resolve to deliver a superlative product while building meaningful connections with her clients has pushed Alexander to new heights. It’s what keeps her going on the tough days. “From a marketing standpoint, brands grow when they are treated with excellence,” she says. Alexander launched Supper Co. with her business partner Josh Sullivan in January 2020, right before the COVID-19 pandemic hit. Starting a new business was new territory for her, and it came with obstacles, even before the pandemic set in. “I definitely felt like I was strong in how to serve clients from a marketing aspect and to give them a really valuable product, but running a business is different than that,” she says. Supper Co. is a brand strategy, advertising and design agency specializing in the alcohol, cannabis, food and hospitality industries––and as the company’s website puts it: “anything else that sounds like fun.” Alexander graduated from Missouri State University with degrees in marketing and finance. She got her first internship during college at advertising agency Noble & Associates and moved into a full-time role after graduating. She considers her experience at Noble foundational to growing her professional identity and understanding what hard work can yield. “That was really the basis for my career growth, doing the really down-and-dirty work there and getting my feet wet, just doing whatever people told me to do and saying ‘yes,’” Alexander says. Going back to her high school basketball

BIZ417.COM

career, Alexander says she’s always pushed herself to succeed at everything she takes on. Though she might not have been the best player on the team, she says, she was always a starter because she hustled and pushed herself to her limits.

“THERE’S SO MUCH FREEDOM WHEN YOU EMBRACE WHAT LIFE GIVES YOU WITHOUT TRYING TO JUST CONSTANTLY WORK HARDER AND HARDER TO ACHIEVE THE NEXT THING.” “That ethic can really do a lot for you, but it also can create a person that just never feels like they’ve made it,” she says. “I think that in the workplace––and culturally––we can find ourselves in the rat race, where you honestly can never arrive. There’s always going to be something more.” Alexander says part of her journey has been learning to manage her instinct to constantly push herself. While this trait has been important to her success, she says she’s started “to understand that life is bigger than that next thing you’re trying to accomplish. There’s so much freedom when you embrace what life gives you without trying to just constantly work harder to achieve the next thing.” And in some ways, getting in touch with

that freedom has helped Alexander keep her focus on what’s important, something she calls the “why.” As she says, “Your ‘why’ is what will keep you going on hard days.”

Company Supper Co.

Her leadership style “Value people above all, the rest will work itself out.”

Her coffee order An Americano with a little cream

Her ﬁve-word pep talk “It’s all just an experiment!”

Her mid-afternoon energy boost An energy ball from The Coffee Ethic

Her secret conﬁdence formula An all-black outﬁt. “I feel like myself when I’m in black but also can feel so perfectly dressed for the occasion. If I need the extra boost, I let Brené speak to my subconscious and remind myself that sometimes the bravest thing is just showing up.”

March/April 2022

ANGI BLEVINS

Co-owner and Project Manager at Bailey Pyle Builders

or Angi Blevins, it’s not unusual to be the only female voice in the room, and now, she loves that she’s starting to hear more. She’s been around construction her entire life. She’s watched the industry morph through the decades as it has adapted to meet the needs of a growing Springfield metro, bounced back from recessions and moved in harmony with changing trends. Her parents founded Howard Bailey Company, now known as Bailey Pyle Builders, in 1972. Fifty years later, Blevins is steering the company into the modern era—and laying a foundation for women in construction. “For a while, I was the only girl ever,” Blevins says. “In any meeting, it was me.” After witnessing many women enter and excel in architecture, she says the construction industry is catching up. She recalls a recent day on the job when she saw a woman on HVAC installation and thought, “Woah––finally!” Blevins graduated from Clever High School and attended Drury University. She had applied for college with every intention of pursuing a degree in architecture, but she shifted gears the summer before she arrived––“I thought, ‘I don’t want to do all that math,’” she jokes. Blevins got her bachelor’s degree in communication with an emphasis in journalism. Her mom, whom she considers one of the greatest mentors she had growing up, encouraged her talent for writing, which has proved an asset to her throughout her career. After graduating, Blevins worked as a news producer for KY3 until 2000, when she was asked to come work for the family company. Her mother had suffered two heart attacks and was ready to slow down at

March/April 2022

work. When her parents retired five years later, Blevins and her brother launched the next iteration of the family business––taking over an existing construction company can come with a lot of liability challenges, she says. The new Bailey Company eventually merged to become Bailey Pyle Builders, which employs a large number of Blevins’ family members, including her brother, her sister-in-law and her husband.

“FOR A WHILE, I WAS THE ONLY GIRL EVER. IN ANY MEETING, IT WAS ME.” When she first started working for the company, Blevins was an office manager and bookkeeper. She quickly moved into project management, which has been her role since. She works with architects and property owners on commercial project development, and she works directly with owners on personal project development. Once the company has secured a job, Blevins takes charge of the next phase, in which she manages budgeting, scheduling and keeping up with orders. Although most of her work is off-site, she visits project sites periodically. Blevins has always sought out ways to support and encourage female leaders in 417-land. She is the former president of the Junior League of Springfield, which she has been a member of since 2005. She also serves as the chairperson of the Watershed Committee of the Ozarks and the president of Think Big, a subsidiary board of Big Brothers Big Sisters of the Ozarks. In

2023, she will be inaugurated as the new president of Big Brothers Big Sisters.

Company Bailey-Pyle Builders

Her leadership style “Collaborative. I always have a gut instinct on what I want to do, but I will gather opinions of the people I am working with and sometimes the direction I want to go alters a bit.”

Her coffee order No coffee––hot tea or iced tea, black!

Her ﬁve-word pep talk “There is always a way.”

Her mid-afternoon energy boost “Truthfully, I don’t eat a midday snack. I do eat yogurt with apples after my early evening workout.”

Her secret conﬁdence formula Crack a joke.

BIZ417.COM

March/April 2022

BIZ417.COM

KATIE TOWNS

Director of the Springﬁeld-Greene County Health Department

hen the COVID-19 pandemic struck Greene County almost two years ago, Katie Towns was no stranger to navigating public health crises. She played an integral role in distributing Influenza A vaccines during the 2009 H1N1 virus outbreak, and she was an important stakeholder in the success of the Springfield Smokefree Air Act of 2011. Being a steward of public health in 2022 often entails battling the unknown, and sometimes it means being the bearer of bad news. Towns is learning to let go––and to trust her abilities. “Over the past couple of years that has been one of those resounding [lessons] for me, because we’ve just had so many situations thrust upon us that we could not control,” she says. “We had to really focus on what we could do––how we could control disease, how we could keep people healthy, how we could keep people from perishing. We did those things as best we could, and we had to let go of a lot of things along the way.” Towns was sworn in as permanent director of the Springfield-Greene County Health Department in late July, after spending five months as the interim director. Since she was selected for the position, she has been the face of municipal support for vaccination against COVID-19––and a target of criticism for the health department’s messaging. Towns does not waver; she’s confident in her team’s work. “Even prior to the pandemic, we as a department have been pushing the envelope in public health, and we have done things that no other health departments have done,” Towns says. On many occasions, Towns has had to overcome the feeling that all the odds were stacked against her and her team. The gravitational pull of life’s hurdles can be

BIZ417.COM

really distracting against what one knows to be true, she says. “I’m not going to lie––there have been some moments of complete despair,” Towns says, citing periods like late 2020. “It was right before we had started being able to have people vaccinated, and we had a tremendous amount of disease circulating in our community,” she says. “Our folks were tired. We were heading into winter, and we all knew we weren’t going to be able to celebrate with our families, and it was dark.” When one person would have a low day, somebody else who was having a better one would do their best to uplift them, Towns recalls. “We just traded that hope, and I think it was what got us through.” In the years preceding her work at the health department, Towns overcame significant obstacles in her own life. Twice, she was diagnosed with breast cancer–– first at age 18, and again at 29, when she underwent a complete mastectomy. It’s part of the reason she finds passion and peace in keeping people healthy.

“WE JUST TRADED THAT HOPE, AND I THINK IT WAS WHAT GOT US THROUGH.” She felt a pull toward medicine from a young age, but she had no premonition of where her work would take her. She graduated from Missouri State University with a degree in sports medicine and took her first job at a healthcare company in her hometown of St. Louis, where she tended to the needs of orthopedic surgery patients. After returning to Missouri State for graduate school, she got plugged into a coalition working toward the elimination of second-

hand smoke in public spaces. Her continued work in tobacco control led her to accept a position with the American Cancer Society, where she remained until 2009. Towns never anticipated she would be working in municipal government, but she is proud to be serving her community, and she’s thankful she has so much to keep her going, even on the tough days. “I have the privilege of having two beautiful children,” she says. “They are probably the closest things to life-giving on a daily basis.”

Company Springﬁeld-Greene County Health Department

Her leadership style “Surround yourself with amazing people and let them be amazing.”

Her coffee order A large coffee with two pumps of vanilla and cream

Her four-word pep talk “Stay connected to yourself.”

Her mid-afternoon energy boost “Anything where I can get outside...preferably on a sunny day!”

Her secret conﬁdence formula Listening to Pink super loud

March/April 2022

BIZ417.COM

Women

It’s no secret that 417-land is full of female leaders guiding businesses to success. Read on to learn how local companies are committed to building diverse leadership, empowering their employees and enriching our business community.

BIZ417.COM

March/April 2022

POWER ED BY

Women

OakStar Bank RITA BARON, CHAIRMAN OF THE BOARD, OAKSTAR BANCSHARES; RENEE SAMUELS, CULTURE CEO AND EXECUTIVE VICE PRESIDENT, CHIEF HUMAN RESOURCES OFFICER; LAYNE MCBRIDE, EXECUTIVE VICE PRESIDENT, DIRECTOR OF TREASURY SERVICES; JESSIE TINDALL , EXECUTIVE VICE PRESIDENT, DIRECTOR OF PRIVATE BANKING 417-447-0535 | 2155 W. CHESTERFIELD ST. SPRINGFIELD | OAKSTARBANK.COM

March/April 2022

OakStar Bank strives each day to prove that banking can and should be a joyful and fun experience by creating a unique work culture that is cultivated throughout every aspect of the bank. OakStar team members love what they do, love the people they work with and love serving the community. The core values of OakStar are summed up in one word: SERVE. This acronym stands for “Stewardship, Responsiveness, Empathy, Vision and Empowerment.” The bank’s commitment to these values has fostered a unique banking experience that is comfortable, warm and based on relationships within the community. When you walk in the door at an OakStar branch, you’re greeted by people who know your name. OakStar welcomes customers inside

BIZ417.COM

to have a cup of Starbucks and a friendly conversation with a team member while completing a transaction. An empowered team of female leaders guide OakStar to success, fostering a sense of empowerment through the whole organization. Whether it be a teller on the front line, a commercial lender or even a bank president, each woman at OakStar plays a critical role. OakStar’s strong female leadership inspires other women to believe that the sky is the limit. The OakStar team is proud to be a part of an ever-changing business community and believes that diversity, flexibility and empowerment are all vital in finding solutions and success. OakStar team members share a vision and passion for creating differences in the communities they serve and leaving a

BIZ417.COM

POWER ED BY

Women

legacy of trust. These shared goals help everyone at OakStar come together and serve communities not just through financial services, but through volunteering and taking part in community events. Each OakStar Bank location is run by a team of people who are committed to and involved in the community they serve. Decisions are made at a local level and team members are wellknown to customers and clients because of their involvement in what goes on every day. Whether it’s sponsoring a local event, volunteering at the local food pantry, or even coaching a youth baseball team, OakStar Bank’s team is there because they’re more than bankers... they’re members of your community.

March/April 2022

POWER ED BY

Women

The Bank of Missouri Member FDIC

TAMMY PANTER, CASONDRA HARRIS, JILL BOMAR, TRISH GHAN, KACI HART, MICHELE KING, JANA BOBBETT, ANNA PRESLEY, JESSIE HUGHEY

We stand by our motto: Live Well, Bank Well. Neighbors helping neighbors is the way things get done in Missouri. It’s the way The Bank of Missouri began, as a single location where people helped those neighbors, walking with them through life’s challenges and changes. After 100 years, that single location took its first steps, with a continued focus on each community it served. Now, with 30 branches and four digital branches, The Bank of Missouri covers the four regions of the state, but its mission remains: to provide financial empowerment and make a difference in the lives of their customers. That empowerment is provided daily from a diverse team with strong female leadership in all departments. The Bank of 417-881-4600

March/April 2022

Missouri focus on representation ensures that multiple points of view are taken into consideration in each decision, and management has a focus on the staff and the best interest of each community it serves. The sense of community that has been the backbone from those early days remains. From donations to volunteer hours, The Bank of Missouri is there for its neighbors, both inside the doors and out. We delight in helping to make the community the best place to live for our families and future generations.

BANKOFMISSOURI.COM BIZ417.COM

POWER ED BY

Women

BKD CPAs & Advisors At BKD CPAs and Advisors, over 3,000 dedicated professionals combine the ideas of thought leaders across multiple industries. Whether you need solid tax, audit or consulting advice—or a blend of them all—BKD’s team of experts will provide solutions that simplify your life. At BKD, SKY is their firm-wide initiative and the foundation for creating an inclusive culture. Through SKY, BKD emphasizes and strengthens gender and ethnic diversity with a focus on attracting, retaining and developing diverse leaders. Goals include identifying biases and removing cultural barriers so all BKDers can maximize their potential. Now in its eighth year, SKY has developed a strong foundation for D&I at BKD. Here in Springfield, BKD has 417-865-8701

BIZ417.COM

CHRISTY YOAKUM, CATHERINE GILPIN, KRISTEN WANNENMACHER BRIGHT, ERICA SMITH, JULIE BILYEU, AMBER POPEK, BRANDY BUCKLER, CAMILLE LOCKHART, JULI PASCOE

increased the pipeline of female leaders and currently has 14 female partners and managing directors in the office. As a “we, not me” firm, BKD’s People First culture respects individual differences because they strengthen the team as a whole. This culture, as well as the firm’s unmatched client service, is made possible by the PRIDE values of passion, respect, integrity, discipline and excellence. By leveraging unique talents and developing an awareness of unconscious biases, BKD wants to earn the community’s trust on both a financial and interpersonal level.

910 E. ST. LOUIS ST., SPRINGFIELD

BKD.COM

March/April 2022

POWER ED BY

Women

Bryan Properties

FRONT: DEBBIE KITCHEN, NICOLE HAGER, EMILY GIVENS, AMBER GIBSON BACK: BRITTONY TIGER, CONNIE GRIFFIN, LOU RIOS, TINA KEYMER, ERICKA PEPPERS

Everyone is welcome. At Bryan Properties, it really is that simple. A development company specializing in housing and hospitality, Bryan Properties offers an array of properties for each of life’s stages, from college to retirement. While staff is focused on the array of client needs, owner Bryan Magers is also focused on company culture and happiness. Recognizing the importance of diversity and inclusion, Magers built a team comprised of a range of voices, each with a seat at the table. The company’s female-led Executive Committee includes Director of HR Nicole Hager, Director of Hospitality Debbie 417-864-6303

March/April 2022

Kitchen, and Director of Operations Ericka Peppers. Together, the trio brings nearly 30 years of experience to Bryan Properties, helping to grow the company from a small business offering one single-family house for rent to a team of more than 150, providing housing to over 1,400 residents. Bryan Properties’ recent highlights include leading the way on premier student housing with Bear Village. Other projects in the works include Ozark’s new apartment community, River Ranch, the bright design and fresh look of The Element on Battlefield, and an expansion of The Timbers in Lebanon. We see the future of 417- land as a big and exciting place.

840 S. ROANOKE AVE., SPRINGFIELD

BRYAN-PROPERTIES.NET BIZ417.COM

POWER ED BY

Women

Care to Learn

KRYSTAL SIMON

A coat. A meal. A pair of glasses. Simple things like these often stand between a child and their ability to learn. Since 2008, Care to Learn has been partnering with school districts and community members all across Missouri to fill health, hunger and hygiene needs and keep kids focused on what matters most: Learning. In addition to Chapters in 417-land, Care to Learn has Chapters in Kansas City, St. Louis and rural southwest and southeast Missouri. If a child needs help, these Chapters are there to meet that child’s needs. Care to Learn isn’t about replicating what already works: The organization looks different in each community they serve, collaborating

417-862-7771 BIZ417.COM

with school districts to find out what’s working well and where the gaps are. Care to Learn then empowers teachers, counselors, staff and administrators with the tools they need to help the children they see every day. According to Care to Learn, there are currently 32,762 children in Springfield living in poverty. Care to Learn is committed to bringing hope and help to kids who need it. Care to Learn is led by CEO Krystal Simon, along with Director of Operations and Administration Jhasmine Watson, Director of Chapter Services Michelle Houghton, Director of Marketing and Communications Andrea Harp and Closet Project Coordinator Melissa Rea.

1740 S. GLENSTONE AVE., SUITE R, SPRINGFIELD

CARETOLEARN.ORG March/April 2022

POWER ED BY

Women

Donco 3 Construction, LLC Donco 3 Construction, LLC is a family-owned, full service concrete subcontractor owned by Rachel York (managing member) and Aaron York (general superintendent) based out of Marshfield in southwest Missouri and is proud to be a state certified Women-Owned Business Enterprise. Established in 2010, Donco 3 Construction has a mission to deliver the best quality projects safely and on time. The company utilizes the latest technology on the slabs they place and finish, as well as offering Laser Screed and Concrete Pumping services to other concrete subcontractors. Donco 3 excavates, forms, pours, places and finishes structural concrete, paving, sidewalks, curbs, walls and pervious concrete.

417-859-0560

March/April 2022

ADREANNE DUDLEY, RACHEL YORK, KELLIE KINGERY

The dedication to the quality of their work is built on a foundation of caring for their employees. The safety of their team is a high priority for Donco 3, and the company strives to create a safe and thriving work environment that gives each team member opportunities to learn, grow and lead. With strong leaders in the field and in the office, Donco 3 Construction infuses its values and knowledge of the concrete industry—developed over more than two decades—into its work. If you need a concrete subcontractor for your project, Donco 3 Construction is a solid company for your solid foundation.

1035 SCHOOLVIEW DR, MARSHFIELD

DONCO3.NET

BIZ417.COM

POWER ED BY

Women

Erica Lea Design Studios Since 2010, Erica Lea Design Studios has worked with a host of clients both locally and nationally. This Nixa-based interior design firm partners with artistic and detailed professionals who represent all different trades, helping them make high-end concepts a reality. This customer-focused design company uses a white glove, service-oriented approach. According to owner and founder Erica Hendrix, each project is unique because it “reflects the people who reside there.” She also says that creating a positive sense of place and home helps facilitate a family’s sense of belonging and enriches the community as a whole.

417-731-4086

BIZ417.COM

TIFFANY AMASS, KAYLA ZIEHR, ERICA HENDRIX, ISABELLE YEARY

In addition to collaborating with an insightful team of female leaders, Hendrix regularly conducts pro bono work with organizations like Habitat for Humanity, Springfield HBA Board of Directors and St. Jude Children’s Research Hospital. The company also facilitates the Guild, which is a group of talented interior designers working toward becoming better business owners. Whether they are working on a house or out in the community, the team at Erica Lea Design Studios hopes to “enhance and elevate” the lives of the people who make 417-land home.

380 E. STATE HIGHWAY CC, SUITE D 105, NIXA

ERICALEADESIGNSTUDIOS.COM

March/April 2022

POWER ED BY

Women

Ozarks Elder Law

ELYSE HARTLEY, LORI ROOK

Lori Rook, managing attorney, her law partner, Elyse Hartley, and their team of all-women attorneys at Ozarks Elder Law are breaking the mold of the stereotypical law firm, taking “powered by women” to new limits. The Ozarks Elder Law team is composed of real women— mothers, daughters, sisters, professionals and community volunteers who are driven by their hearts for family. Each expert attorney holds extensive knowledge and experience in elder law, but the empathy they offer is what sets them apart. Each attorney takes the time to get to know the client, their family dynamics and their goals in order to customize a plan for preserving their assets, protecting their legacy and providing peace of mind. Ozarks Elder Law specializes in 417-868-8200

March/April 2022

estate planning, nursing home planning, Medicaid, probate, business succession, elder abuse, special needs trusts and trust administration. These are not your run-of-the-mill attorneys. These are women with the mission to support and protect your life’s unique situation the same as they would their own, with a passionate and holistic approach. Whenever and wherever you need them, this ladies-only law firm has offices in nine Ozarks communities to best serve you: Springfield, Joplin, Ozark, Marshfield, Nixa, Lebanon, Bolivar, Branson and Republic. Choosing a lawyer is an important decision that should not be based solely on advertising.

2832 S. INGRAM MILL RD #100, SPRINGFIELD

OZARKSELDERLAW.COM

BIZ417.COM

POWER ED BY

Women

Quality Clean

CINDY GIBSON, DEIDRE MORRIS

Quality Clean certainly offers quality service, but make no mistake: there are far more layers to that quality than meets the eye. The locally owned, family-operated company is driven by a team who strives to elevate small business and give back to the community it serves. Owner Cindy Gibson stresses the importance of community and its role in helping Quality Clean succeed. “Our business is here to grow and help others succeed in the process. Small businesses are the core of the 417 area.” Gibson is grateful for the opportunities given to her team, and credits the hustle of her female leaders, from human resources to management, with uplifting and empowering

417-833-4250

BIZ417.COM

staff every day. “Our leadership sets the tone. Diversity allows for beneficial collaborations between employees of varying gender and ethnicity, which offers a sense of inclusion and belonging. This helps us to be more productive for all our employees.” In a time of uncertainty, Quality Clean has not only retained staff, but expanded its services, including low and no-cost cleanings to those in need, and electrostatic spraying to combat the spread of Covid. The name says it all. They provide the "Quality" results you deserve for your business.

2305 E. OLIVE CT A, SPRINGFIELD

MYQUALITYCLEAN.COM

March/April 2022

POWER ED BY

Women

Simmons Bank Member FDIC

FRONT: DARYA SHESTEVA, TREASURY MANAGEMENT OFFICER; STEPHANIE MATTHEWS, VICE PRESIDENT BUSINESS DEVELOPMENT OFFICER BACK: NICCOLE HENDERSON, FINANCIAL CENTER MANAGER; MELODY CRIGLER, SUPERVISOR OF COMMERCIAL LOAN ASSISTANTS; SUMER TRIPP, VICE PRESIDENT AND PRIVATE WEALTH STRATEGIST; SHEILA FALLS, MORTGAGE LOAN OFFICER; AMBER MILLER, FINANCIAL CENTER MANAGER; ALICIA WILKERSON, VICE PRESIDENT DIRECTOR OF FRAUD

For more than a century, Simmons Bank has offered a full suite of financial products and services designed to meet the needs of individual consumers and business customers alike. It is this attention to service and detail, paired with a caring team focused on delivering an exemplary experience, that elevates Simmons Bank’s customer service. This next-level care is due in no small part to Simmons Bank's female leadership team. All pictured associates have contributed to the organization's continuous growth through high performance. Each understands the value of teamwork, passion and perseverance, and lives by those examples daily. Beyond cheering on their in-house team, supporting women in leadership positions at every level is important to 417-875-5267

March/April 2022

Simmons Bank. They are honored to have opportunities to demonstrate that support, and as a result, recently announced being the presenting sponsor of women's athletics at multiple universities across their footprint. This is much more than a traditional sponsorship. In collaboration with each university, Simmons Bank is creating distinct programs that include: financial education, leadership training, mentoring, internship programs and women-in-business development initiatives. All are focused on Simmons Bank's goal to enhance career opportunities for the amazing and hardworking female student athletes.

4625 S. NATIONAL AVE., SPRINGFIELD

SIMMONSBANK.COM

BIZ417.COM

POWER ED BY

Women

Volt Credit Union

LORETTA RONEY

Members of Volt Credit Union know that their money is in good hands. After all, they own the business. The memberowned, non-profit credit union is overseen by a volunteer board of directors, and profits made are returned to those members in forms including reduced fees, higher savings rates, and lower loan rates. Volt recognizes the anxiety surrounding money at every stage of life, from young people learning financial responsibility for the first time to those recovering from financial setbacks, hoping to start anew. The credit union accepts deposits, makes loans, and provides a wide array of other services to help its members with any financial questions or needs they might have. 417-862-0471

BIZ417.COM

That same foundation of member support applies to Volt’s staff. They invest in the lives of our employees, so their cups overflow into the lives of our member and community. Employees are provided with ongoing training and tools to help increase their awareness and understanding of differences and why they matter. Female leaders driving Volt’s success include President/ CEO Loretta Roney, Chief Retail and Commercial Officer Caroline Richardson, Chief Operations Officer Shana Jahnke, and Chief Experience Officer Vicki Owens. Volt celebrate's diversity. They believe it makes for a strong business community because it brings in new ideas and talented people.

2624 W. REPUBLIC ROAD | 2440 N. KANSAS EXPRESSWAY | SPRINGFIELD

VOLTCU.ORG

March/April 2022

POWER ED BY

Women

BluCurrent Credit Union DEANNA DOWNS, HANNAH MCCAIG & COURTNEY PRUENTE BluCurrent Credit Union has been dedicated to building better lives together right here in the Ozarks since 1929. Today, the financial institution proudly serves over 23,000 members and currently has over $274 million in assets. BluCurrent may be the largest credit union in southwest Missouri, but the team still excels at providing personalized, convenient service to every member. BluCurrent’s growth and success would not be possible without the female leaders that proudly head up the mortgage department: deAnna Downs, VP of Mortgage Lending, Hannah McCaig, Mortgage Sales Manager, and Courtney Pruente, Mortgage Support Manager. Under deAnna’s direction, the mortgage team assisted 763 families purchase or refinance their homes in 2021. Equal Housing Lender. NMLS #459303. Member NCUA. 417-887-1983

1770 W. SUNSET ST., SPRINGFIELD

BLUCURRENT.ORG

Ireland Architects STEPHANIE D. IREL AND

“Where are all the female architects?” asks a New York Times article. “They’re in Springfield!” answers Stephanie D. Ireland. Ever since she founded Ireland Architects in 2000, Stephanie and her team have designed innovative facilities for emerging and expanding businesses. Their dedication to fulfilling each objective is just one of the reasons why the firm is highly respected among its clients and contractors, especially non-profit organizations. It was rare for a female architect to launch a firm 21 years ago, but it is even more noteworthy that Ireland Architects “takes your business personally” by blending distinct solutions with genuine connections.

417-881-3409

March/April 2022

1908 E. SUNSHINE ST., SUITE A, SPRINGFIELD

IRELANDARCHITECTS.COM

BIZ417.COM

POWER ED BY

Women

Little Bird Marketing TOP: PRISCILL A MCKINNEY, ASHLEY LE BL ANC BOT TOM: KATIE TADDEI, BRENTNEY HUTCHINSON Little Bird Marketing is an award-winning digital agency serving revenue-minded leaders. Their strategic approach turns marketing chaos into clarity. From licensing their proprietary content system, SOAR™, to digitally transforming companies, they align all marketing actions with brand goals. Their clients sleep better knowing the right message is in front of the right audience at the right time, resulting in increased brand awareness and social influence for revenue growth. This female-driven team has created a company where people are excited to innovate, happy to serve, motivated by their own excellence, and proud of their work. With clients all around the world, Little Bird's nest is proudly located in historic Downtown Joplin. Leadership includes Priscilla McKinney (Momma Bird and CEO), Ashley Le Blanc (Executive Vice President), Katie Taddei (Executive Director) and Brentney Hutchinson (Digital Transformation Director).

417-782-1780

512 S. MAIN STREET, JOPLIN

LITTLEBIRDMARKETING.COM

SFC Bank AMY KIEFER, WHITNEY MORROW, BECKY SCORSE , MERIDITH CONBOY, HEATHER RAMSEY

Since 2008, SFC Bank has been dedicated to having a positive impact on the surrounding community through volunteerism, philanthropy and a responsible approach to financial services. SFC’s impact would not be possible without extraordinary leaders like Amy Kiefer, Chief Operating Officer and Executive VP; Whitney Morrow, Executive VP of Treasury Management; Becky Scorse, Chief Lending Officer and Executive VP; Meridith Conboy, Chief Credit Officer and Senior VP; and Heather Ramsey, Senior VP of Private Banking. In 2021 the team earned Platinum Elite status with the U.S. Small Business Administration 504 Loans. As a community bank, they have made it their priority to provide a high level of service unmatched by any financial institution.

417-882-8111

BIZ417.COM

2006 S. GLENSTONE AVE., SPRINGFIELD

SFCBANK.COM

March/April 2022

“Affirm people through their aspirations, not their deficits.” — Dr. Tyrone Bledsoe, CEO of SAAB SEE PAGE 76 EVERYWHERE YOU NEED TO BE

PHOTO BY LEAH STIEFERMANN

Brad Erwin and Dr. Tyrone Bledsoe at Think Summit.

CALENDAR

SCENE

72 NETWORK

74 Springfield Public Schools Hall of Fame 75 Boys & Girls Clubs of Springfield Glow Up Party

BIZ417.COM

76 Think Summit 80 Downtime

March/April 2022

Morning Event

 11:30 a.m.-1 p.m., Wednesday, March 2

MAXIMIZE YOUR MEMBERSHIP

Learn how to best utilize a membership with the Springfield Area Chamber of Commerce and all the opportunities and benefits available to members. The meeting will allow members to meet new contacts and learn how to connect with the Chamber’s following online. Free for members; Springfield Area Chamber of Commerce, 202 S. John Q. Hammons Parkway, Springfield; visit springfieldchamber.com or call 417-862-5567 for more information.  7:30–8:30 a.m., Thursday, March 3

GOOD MORNING, SPRINGFIELD!

Knock out some networking before the workday officially begins at the Springfield Area Chamber of Commerce’s monthly breakfast event. It’s a great chance to mix and mingle with other local businesspeople. $30 for members, $40 for non-members; DoubleTree by Hilton, 2431 N. Glenstone Ave, Springfield; register at springfieldchamber.com; call 417-862-5567 or email addie@ springfieldchamber.com for more information.  11:00 a.m.–1 p.m., Thursday, March 3

SBDC ANNUAL MEETING

Join the Springfield Business Development Corporation to hear from Joseph Fuller, Harvard Business School Professor and fellow at the American Enterprise Institute. He will share how businesses can focus on filling skills shortages by implementing processes for attracting job candidates.

March/April 2022

Oasis Hotel & Convention Center, 2546 N. Glenstone, Springfield; visit springfieldchamber.com or call 417-862-5567 for more information.  7:30–8:30 a.m., Friday, March 4

FIRST FRIDAY COFFEE

The Ozark Chamber of Commerce hosts a monthly meet-and-greet for its members. Drop in for a few minutes or stay the whole hour. Free for chamber members, Ozark residents and Ozark businesses; location varies each month. Visit ozarkchamber.com for more information.  11:00 a.m.-1 p.m., Thursday, March 10

ATHENA AWARD PROGRAM 2022

The ATHENA Award honors individuals who are devoted to the community and professional excellence. This years ATHENA Award recipient is Crista Hogan, with the 2022 Virginia Fry Rising Star Award going to Rachel Anderson. $45 for members, $50 for non-members; White River Conference Center, 600 W. Sunshine St., Springfield; visit springfieldchamber.com or call 417-862-5567 for more information.  11 a.m.–1 p.m., Tuesday, March 8

NIXA CHAMBER LUNCHEON

Join Nixa Area Chamber of Commerce for a recurring luncheon that features a variety of topics. Lunch will be served, and there’s a raffle. Come lunch and stay for the great networking opportunities $15–25 for members, $30 for guests; The Bridge, 308 W. Mount Vernon, Nixa. Visit nixachamber.com for more info.

Lunch Event

 4–6 p.m., Thursday, March 10

BUSINESS AFTER HOURS

Mix and mingle with Springfield Area Chamber of Commerce members at this casual monthly happy hour held at different locations around Springfield. Come for food, drink specials, door prizes and lots of connections. $10 for members, $15 for non-members; Commerce Bank, 1345 E. Battlefield, Springfield; register at springfieldchamber. com; call 417-862-5567 or email parker@springfieldchamber.com for more information.  11:30 a.m.-1 p.m., Wednesday, March 16

60 MINUTES TO SUCCESS

Panelists will speak on how to shift from traditional to remote work. This session will provide valuable information on how to adapt to meet the needs of employees sand operate efficiently as possible. $15 for members, $20 for non-members; Springfield Area Chamber of Commerce, 202 S. John Q. Hammons Parkway, Springfield; visit springfieldchamber.com or call 417-862-5567 for more information.  9 a.m.-3 p.m., Saturday, March 19

NIXPO 2022: COMMUNITY AND BUSINESS EXPO

Experience over 120 business and food booths showcasing everything there is to experience in Nixa. Free, Nixa High school, 514 S. Nicholas Rd, Nixa; visit nixachamber.com for more info or call 417-725-1545.  6–9 p.m., Tuesday, March 22 ANNUAL MEETING

Join the Springfield Chamber of Commerce for their biggest event of the year to review what happened in 2021 and

All Day

Evening Event

look forward to what 2022 holds. Don’t miss it! Free; Oasis Hotel & Convention Center, 2546 N. Glenstone, Springfield; register at springfieldchamber.com; call 417-862-5567 or email addie@ springfieldchamber.com for more information.  11:30 a.m.–1 p.m., Thursday, March 24

GOOD AFTERNOON OZARK NETWORKING LUNCHEON

Good Afternoon Ozark is a monthly Ozark Chamber of Commerce membership luncheon. Members and guests are invited to network, get caught up on upcoming events, enjoy a delicious catered lunch, and hear from fellow Chamber members about issues that affect the businesses community. $12–17 for members, $20 for non-members, Ozark Community Center (The OC), 1530 W. Jackson St., Ozark. For more information, visit ozarkchamber.com.  7:30–8:30 a.m., Friday, April 1 FIRST FRIDAY COFFEE

Knock out some networking before the workday officially begins at the Springfield Area Chamber of Commerce’s BIZ417.COM

monthly breakfast event. It’s a great chance to mix and mingle with other local businesspeople. $30 for members, $40 for non-members; Springfield Sign, 4825 E. Kearney, Springfield; register at springfieldchamber. com; call 417-862-5567 or email addie@ springfieldchamber.com for more information.  11 a.m.–1 p.m., Tuesday, April 12 NIXA CHAMBER LUNCHEON

Join Nixa Area Chamber of Commerce for a recurring luncheon that features a variety of topics. Lunch will be served, and there’s a raffle. $15–25 for members, $30 for guests; The Bridge, 308 W. Mount Vernon, Nixa. Visit nixachamber.com for more info.  4–6 p.m., Tuesday, April 12 BIZ BLITZ

Join the Springfield Area Chamber of Commerce for their popular speed business networking evening to meet new people and make connection fast. Inner Circle Vodka Bar, 319 W. Walnut St., Springfield; visit springfieldchamber.com or call 417-862-5567 for more information.  4–6 p.m., Thursday, April 21 BUSINESS AFTER HOURS

Mix and mingle with Springfield Area Chamber of Commerce members at this casual monthly happy hour held at different locations around Springfield. Come for food, drink specials, door prizes and lots of connections. Springfield Cardinals, 955 E. Trafficway, Springfield; register at springfieldchamber. com; call 417-862-5567 or email parker@ springfieldchamber.com for more information.  11:30 a.m.–1 p.m., Thursday, April 28 GOOD AFTERNOON OZARK NETWORKING LUNCHEON

March/April 2022

[THE SCENE]

Springfield Public Schools Hall of Fame

This night honored alumni of Springfield Public Schools who have gone on to make significant impacts through their professional or philanthropic endeavors. Date: October 21 | Host Organization: Springfield Public Schools | Location: White River Conference Center | Honorees: Brandy Harris, Dr. Jeff Johnson, Marcia Johnson and Lynn Craig McGrew

Kelley & Nelson Nichols

Charlotte Hardin, Elaine Graham Estes, Linda Fredrick

PHOTOS BY LEAH STIEFERMANN

Mary Kay Hostler, Christine Keenan, Jaci Hill

Lynn Craig McGrew, Brandy Harris, Dr. Jeff & Marcia Johnson

YOUR OASIS LET LOOSE AND INDULGE A LITTLE, WE WON’T TELL. AT THE OASIS, IT’S YOUR STAY, YOUR RULES.

Denise Fredrick, Winter Kinne, Bridget Diaks

[THE SCENE]

The Glow Up Party

Guests celebrated the 30th anniversary of the merger of Springfield’s Girls Clubs and Boys Clubs. They enjoyed drinks and hors d’oeuvres, all the while knowing that the ticket price covered the cost of a female Club member to attend for a whole year. Date: October 21 | Host Organization: Boys & Girls Clubs of Springfield | Location: Barley House at Moon Town Crossing | Website: sbgc.org

Chris & Kristen Fischer

Kyra Woods, Samantha Stewart

PHOTOS BY RYAN KOWLASKI

Eddy & Rachel Rosas

Alison Roffers, Danielle Kincaid, Rikki Barton

Jacob Basecke, Stuart Lipscomb, Adam Howey

BOOK YOUR ROOM TODAY SPRINGFIELDOASIS.COM

INSIDE THE OASIS

417.866.5253 2546 N GLENSTONE AVE. SPRINGFIELD, MO 65803

[THE SCENE]

Think Summit

417-land turned out and turned it up for one of our favorite days of the year. With memorable speakers, thoughtful sponsors and engaged attendees, we were thrilled to host the biggest Think Summit ever. Date: February 4 | Host Organization: Biz 417 | Location: Juanita K. Hammons Hall | Speakers: Jeff Houghton, John McQueary, Joel Thomas, Geoff Steele, Tim O’Reilly, Paul Longman, Don Harkey, Greg Burris, Logan Aguirre, Stan Liedel, Richard Ollis, Eric Sorlie, Tyler Thompson, David Cameron, Peter Herschend, Christina Angle, Mike Kromrey, Jessica Pearson, Bob Wilson, Dr. Tyrone Bledsoe, Jack Stack, Erin Danastasio, Tyler Hellweg, Lucie Amberg, Rachel Anderson, Dr. Hal Higdon Website: thinksummit.biz417.com

Jack Stack and Kylie Jackson enjoy the photo booth.

Don Harkey of People Centric Consulting Group shared insight into the changing workforce equation.

March/April 2022

Echelon Coffee kept Think Summit powered up.

Emily Kleier, Amy Henson, Andrea Mueller, Victoria Gorham

John McQueary, Joel Thomas and Jeff Houghton chat with Jerome Bledsoe. BIZ417.COM

PHOTO BY LEAH STIEFERMANN

This year marked our first Think Summit at Juanita K. Hammons Hall.

JMARK asked attendees what they would do if they had 30 extra hours each week.

The airy space offered plenty of room to connect.

Attendees absorbing it all.

PHOTO BY LEAH STIEFERMANN

Lucie Amberg, Dr. Tyrone Bledsoe

David Cameron

BIZ417.COM

One of Think Summit’s connection spaces.

March/April 2022

[THE SCENE]

Think Summit, Continued

Geoff Steele, Samantha Steury, Joy Bilyeu-Steele

PRESENTED BY

Mandy Rudroff, Erin Danastasio

Jack Stack, Logan Aguirre

THA NK YO U TO THE S PON SOR S W HO MA D E 4 1 7 -LA ND ’ S THI NK S UMMI T S O S PECIAL P ECIAL .

PHOTOS BY KATIE BATLINER

Stacie Wells, Vanessa Howe, Paula Mason

Joseph and Christy Gies

Krisi Schell, Kim Coulter

Meg Wagler, David & Michelle Cameron, Philip Herzog

Kent Lammers, Doug Neff

PHOTOS BY KATIE BATLINER

Jami Wightman, Diana Tyndall

Don Harkey, Darin Bridges

Gary Gibson, Jerome Bledsoe

Paul Longman, Tom Douglas

Happy Accidents

During her father’s extended illness, Francine Pratt relocated to his home in California to help care for him. Seeking ways to get him out of the house, she took him to a Bob Ross painting class. He enjoyed it enough to keep attending, and eventually, the instructor encouraged Pratt to join as well. Pratt was convinced her art skills didn’t extend beyond drawing stick figures, “but I went ahead and tried,” she says. “And I was amazed what came out of me.” After her father’s death, Pratt became a certified Bob Ross painting instructor in his memory. “It keeps me connected to my dad with something that was special to just him and me, and it reminds me to take that time away from the hectic work and just enjoy life,” she says. –Jo Jolliff

March/April 2022

BIZ417.COM

PHOTO BY LEAH STIEFERMANN

DOWNTIME

PEOPLE LOVE TO BUY, BUT THEY HATE TO BE SOLD.

We’ll help your team discover how to create an environment where your buyers feel comfortable, in order to generate a successful sale and relationship.

MARCH/APRIL 2022 | $4.95

03 2111 S. Eastgate Ave. Springfield, MO 65809

74470 29349

VOLUME 7 ISSUE 3