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The newsletter for the Community and Voluntary Sector in Eastbourne, Lewes District and Wealden.

Recruiting Trustees with Criminal Records

Spring 2014

Find out what factors limit trusteeship and the precautions you need to take, pages 6 & 7.

Hearing Loops How much do you know? page 3

Power to Change Find out how your group can benefit from the Big Lottery Fund, page 4

Local Enterprise Partnerships Learn how voluntary & community sector organisations are getting involved, page 8

And much more inside... Tackling Rural Deprivation, page 5; Training, page 10; WOW Exchange, page 11; A Week in the Life of Chailey Heritage Enterprise Centre, page 12

The official newsletter of

Last print ed edition

3View will move to an online-only version from Summ er 2014, pag e5

Welcome to 3View In this issue’s introduction, 3VA’s CEO Adam Chugg explains why we want to hear from you! ive years ago we formally consulted our member groups about merging the local Councils for Voluntary Service to form one new organisation supporting voluntary action across Lewes District, Eastbourne and Wealden. The hugely helpful feedback given at that time informed the decision to create 3VA and has been crucial to our development since 2009.


Five years on, much has happened and much has changed. Despite facing challenges from the period of economic downturn, long-term public sector austerity and resultant social need, however, we in the community and voluntary sector recognise that it’s also a time of opportunities for more partnerships, greater emphasis on community empowerment and enterprise, and new structures. In this moment of challenge and opportunity, we at 3VA want to hear from you again.

Alternatively, please contact us to request a paper copy. We want to hear about your priorities, the support you need and your ideas for the fantastic work in which so many of you within the sector are involved. Key questions include: • the biggest challenges you face • how you rate the services we offer to you; and • priorities for the services we should offer in the future. The deadline for responses is Friday, 28 February 2014. Once we have the results, we will come back to you with more information about how your answers will inform our strategic planning, service development and project ideas. We’d be grateful to hear from as many of you as possible – thanks so much.

The survey is available online at

Diary Dates  Volunteer Centre Master Class: Supporting Volunteers 19 February 10:00 am to 1:30 pm HVA Jackson Hall, Portland Place, Hastings TN34 1QN  East Sussex Volunteers Networking Forum: Training Your Volunteers 25 February 1:30 pm to 4:00 pm HVA Jackson Hall, Portland Place, Hastings TN34 1QN  WOW Exchange 26 February 6:30 pm to 8:00 pm Hydro Hotel, Mount Road, Eastbourne BN20 7HG  Dealing with Difficult People 27 February 9:30 am to 4:30 pm 3VA Annexe, 8 Saffrons Road, Eastbourne BN21 1DG Page 2 3View Spring 2014

 Community Space Offers and Needs 28 February 12:00 pm to 2:00 pm Lecture Room, Lewes Town Hall, Lewes BN7 2Q5

 3VA Information and Funding Fair 25 March 11:00 am to 3:00 pm Elim Centre, Hartfield Road, Eastbourne BN21 2ET

 Children Protection Level 1: Introduction to Child Protection 18 March and 18 June 10:00 am to 1:00 pm 3VA Annexe, 8 Saffrons Road, Eastbourne BN21 1DG

 Introduction to Management 27 March 9:30 am to 4:30 pm 3VA Annexe, 8 Saffrons Road, Eastbourne BN21 1DG

 Volunteer Centre Master Class: Writing Your Volunteer Policy 20 March 10:00 am to 1:30 pm HVA Jackson Hall, Portland Place, Hastings TN34 1QN

 Chairs’ Lunch: Gift Aid and Other Ways to Increase Your Group’s Income 2 April 12:30 pm to 2:00 pm Chalk Farm Hotel, Coopers Hill, Eastbourne BN20 9JD

For further details on training courses, please see page 10 or visit

Expert Eye Hearing Loops You may have seen the blue logo to the right, but how much do you really know about hearing loops? We recently met up with Dave King of Hearing Link, who features in this edition’s Expert Eye. he Hearing Loop is a special type of sound system for use by people with hearing aids which provides a magnetic, wireless signal that is picked up by the hearing aid when it is set to ‘T’ (Telecoil) setting. It consists of a microphone to pick up the spoken word; an amplifier which processes the signal which is then sent through the final piece; the loop cable, a wire placed around the perimeter of a specific area to act as an antenna that radiates the magnetic signal to the hearing aid.


Hearing loops work for people with hearing aids and some cochlear implants by cutting out extraneous noise. In noisy settings, such as a shop or a bank, it allows someone with a hearing loss to be able to communicate far more effectively. Eastbourne has been the focus over the past year of a major project to promote the use of hearing loops in the town. Currently, numerous shops and public buildings in Eastbourne such as churches, council offices, the DGH, tourist information centre and even the crematorium chapel have loops fitted. It’s thanks to a campaign that has been organised by the charity, Hearing Link, which is based at Sovereign Harbour. “We’re very excited with the work which has been taking place in Eastbourne as more businesses have loops installed and, more importantly, there is greater awareness in the town of what loops can do and achieve,” explained Dave King, Hearing Link’s user experience manager. “When we launched ‘Let’s Loop Eastbourne’ in 2013, the campaign was designed to transform this beautiful resort into one of the best looped towns in the UK. We are working with audiologists, the local council and even the media by changing a culture of ignorance to create a better quality of life for the estimated 20,000 hearing aid users in Eastbourne.” “In the space of 12 months we have achieved a lot and more needs to be done.” Pivotal to the success of ‘Let’s Loop Eastbourne’ has been the recruitment of its team of loop checkers – hearing aid wearers who have been visiting businesses to check if the loops are working. Dave King said they were keen to recruit more volunteers to help with their work. “We’re not expecting a huge commitment,” he said. “It might only be once or twice a month visiting somewhere with another volunteer to check on a loop. “As more businesses have loops installed, it is important we map this to tell hearing aid wearers where they are going to receive a good quality of service.”

Walter Wigfield, Hearing Link Auditor

Training is provided. For more details visit the Do-It website at or contact Dave King at

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Community Development 2013 The Big Lottery Fund announced a new In December £150m fund to support the development of sustainable community-led enterprises across England set up in


response to identified social and economic needs.

Why is the Big Lottery Fund investing £150 million in this way? The economic climate has meant that many communities are experiencing challenges, at a local level, to the vitality of their neighbourhoods, prosperity of their high streets and resilience of their social assets.

Empty shop premises and the closures of pubs, libraries, community centres and sports facilities affect rural and urban communities alike, and in particular those who need them most. In response, many communities are coming together to challenge plans to close or privately re-develop these locally valued spaces. Evidence suggests that community enterprises can provide sustainable solutions to some of the most pressing social and economic issues, and particularly benefit people most in need. The aim of this fund is to help more people respond to local need and opportunity, and change the places in which they live for the better. Reductions in public spending and private sector decline mean there are an increasing number of assets available for community groups to own or manage but enterprising approaches to using these assets are fundamental in unlocking their economic potential. What sort of projects will this initiative support? Power to Change will be supporting enterprise of all shapes and sizes that address the social and economic needs and opportunities of communities by local organisations delivering sustainable enterprises. There are already examples of people and community groups who are using enterprising solutions to improve the places where they live such as: n pop-up shops, n transferring resources into the ownership of local residents, n using former commercial spaces to incubate social enterprises and cultural activities. n community power schemes, n pop-up broadband project, n community owned woodlands, pubs, shops and a football club n a “communiversity”. The Big Lottery Fund will not directly administer Power To Change but will establish a grant making charitable Trust as they believe that this will be the most effective way to provide secure long term funding and support to community projects whilst remaining flexible and responsive to the emerging economic environment. The trust will: n Promote widespread recognition of community-led, owned and managed enterprise and assets within local communities. n Generate awareness of the improvements to community resilience, regeneration and wider prospects as a result of community enterprise. n Draw on the breadth and range of community organisations that are already delivering sustainable enterprises. n Encourage local communities to leverage other funding and resources (such as crowd funding, volunteer time, and pro bono expertise) as a ‘match’ element to Big Lottery funding. It will be established in the summer of 2014 and start taking applications in autumn 2014. The Big Lottery website has further information and examples of the type of project Power to Change will be looking to support. Page 4 3View Spring 2014

Source: “The Story of Power to Change”

Tackling Rural Deprivation A 2007 report on rural deprivation has been updated by 3VA and Action in Rural Sussex on behalf of the Wealden Strategic Partnership. Twenty three organisations participated in a survey asking them about six key areas including health, social care, employment and transport. Access to services remains a particularly intangible problem for those who live in rural areas. This may be because of poor mobile and broadband coverage or because of a lack of transport. In particular, some publicly funded services have contracted to towns and changes to hospital services mean that people have to travel further. The cost of fuel has made travelling by car expensive and in the absence of convenient bus routes, transport to towns for health, work, interviews, job clubs and other services is difficult if not impossible for some groups of people. The survey highlighted the need for co-ordinated efforts to help tackle these kinds of problems. The full report and recommendations, together with any actions being taken by partners to implement them, will be available at the end of March. For more information, please contact Jenny Watson, Representation Officer, on 01323 419 788.

3View to become an online-only publication

If you would like support in signing up for an email account, please ask for help from a computer buddy In the winter 2013 edition of when they are available in 3View, we asked readers to your local library or book a respond to a survey session by phoning 0345 60 regarding your preference 80 196. Alternatively, please on how you would like to contact 3VA and we’ll be receive this very publication happy to send you East – in hard copy or online. Like Sussex County Council’s so many charities, we are guide on setting up an email conscious of the need to account. make the best use of our limited resources and with It is envisioned that a limited the increasing cost of number of printed 3View producing the newsletter in newsletters will continue to hardcopy we have had to be available in some form for review this service. groups who feel that they or their clients will be We thank those who significantly disadvantaged participated and can now by this change. If you would report that over 92% of the like to apply to be added to a respondents support the list of those organisations idea of converting 3View to a that require the hard copy of digital newsletter 3View, please contact Scott disseminated by email. Roedersheimer, Marketing Taking these readers’ views Officer, at into consideration, we have or on decided to transition 3View 01323 639 373 detailing why to an online-only version the printed version is beginning with the summer necessary and ideally the 2014 edition. number of copies that are required.

Social Isolation in Eastbourne

Are you an Eastbourne-based group with members who suffer from social isolation as a result of illness, disability, caring responsibilities, single parenting, living in a B&B, or some other reason? If that is the case, please contact Amanda Steer, Representation Officer, at or on 01323 419788 - she would love some input from you regarding her current research.

East Sussex Fire and Rescue Service Community Volunteer Scheme Update

The scheme is teaming up with Volunteer Centre East Sussex to increase the profile of volunteering and help signpost library visitors to volunteering opportunities. Two of our Volunteering Champions, Sarah and Dan, will be sharing their experiences with the scheme and, if appropriate, can also discuss the scheme’s current vacancies in Lewes and Brighton & Hove. More information about the Community Volunteer scheme is available at

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Recruiting Trustees with Criminal Records It’s increasingly important that organisations are user-led, but what happens when those people have questionable histories? 3VA’s Maureen Anstey discusses factors that limit trusteeship and the precautions that need to be taken.


or individuals with criminal records, it is often difficult to reintegrate into society - and when those histories are compounded by poverty, disadvantage, drug and alcohol addictions or other problems, the road to recovery can be littered with obstacles. Being involved as a trustee in a service-led organisation can facilitate the transition. Who, after all, is better equipped to be a trustee of a group helping addicts than a recovered addict? They navigated the pitfalls and are familiar with the problems, so they have a unique understanding of the challenges that lie ahead for those with Charity Trustee Limitations shared experiences. Age No one under the age of 18 can be a trustee of a charitable Knowing that the involvement of service users helps to ensure that the needs of trust, or unincorporated organisation. The minimum age for people are being met, many organisations a director of a company (including charitable ones), or a endeavour to recruit them as trustees. It’s trustee of a CIO is 16 years (although the Articles of good practice, but uncertainties can arise Association or Constitution might introduce an age if those individuals have criminal records. restriction of 18). People who cannot manage their own affairs A person who lacks the capacity or comprehension to manage his or her own affairs, would not, therefore, be able to manage the affairs of a charity. Disqualification Under the Charities Act 2011 (Sections 178 – 180) there are specific grounds that disqualify someone from being a charity trustee: n unspent conviction for an offence involving deception or dishonesty n undischarged bankrupt n been removed from trusteeship of a charity by the Court or the Commission for misconduct or mismanagement n a disqualification order under the Company Directors Disqualification Act 1986 Page 6 3View Spring 2014

As becoming a charity trustee brings with it responsibilities and commitments, there are restrictions on who can hold these positions. Limitations include age, people who cannot manage their own affairs, and a number of disqualifications under the Charities Act 2011 (Sections 178-180). For Community Interest Companies (CIC), however, the regulations are different. The only reasons for ineligibility as a Director of a Company, including not for profit organisations, are undischarged bankrupt, disqualification from acting as a Director under the Company Directors Disqualification Act 1986, and those under the age of 16. Because CIC’s are regulated by Company Law, potential directors are not required to declare any

prior convictions; no credit checks are undertaken and registration applications are accepted in good faith.

Community Interest Company (CIC) Director Limitations

This is good news for those people who have changed their lifestyle and want to make a contribution to their community, but it does mean that when recruiting new directors it is important to have a robust and clear recruitment process. Requiring the submission of application forms, holding interviews, receiving valid references, asking about an individual’s experience and a probationary period are all good practice when recruiting trustees in the same way as when recruiting new staff.

Age No one under the age of 16 can be a director of a CIC. Undischarged bankrupt Anyone against whom a bankruptcy order has been made and who has not been discharged from bankruptcy. Disqualification Under the Company Directors Disqualification Act 1986 there are specific grounds that disqualify someone from being a director.

In addition to a thorough recruitment process, additional precautions should also be undertaken. It is good practice to ask new trustees or directors to sign a declaration of eligibility to act before they accept an appointment. This document should be retained on file with the charity’s other formal records. A free search of the Register of Disqualified Directors maintained at Companies House can be conducted and the Charity Commission maintains a register of all persons who have been removed as a charity trustee or by an Order of the High Court since 1 January 1993. In addition, a Disclosure and Barring Service (DBS) (formerly CRB) check should be carried out in the name of the new trustee or director if the charity works with children or vulnerable people. Recruiting trustees with criminal records may present additional complications, but the outcome can be enriching for the organisation, service users and the newly appointed trustee alike.

Precautions to take when recruiting trustees


Conduct a robust recruitment process Require applications and valid references, hold interviews, explore an individual’s experience, and institute a probationary period.


Request a signed declaration of eligibility Ask new trustees or directors to sign a declaration to act before they accept an appointment. This document should be retained on file with other formal records.


Search the Register of Disqualified Directors Maintained by Companies House, the register can be accessed via


Check the Charity Commission Register A search of all persons who have been removed as a charity trustee are listed by the Charity Commission. The online system can be found at


Require a Disclosure and Barring Service (DBS) Check A DBS (formerly CRB) check should be carried out if the organisation works with children or vulnerable adults.

The legal aspects of this article have been endorsed by Lawson Lewis Blakers Solicitors.

Spring 2014 3View Page 7

The Forum supports representation and is a platform for networking in East Sussex. For more details SpeakUp’s website is, or you can follow Speakup on Twitter @SpeakUpForum

Voluntary and Community Sector contribution to local economy valued by South East LEP


riginally formed exclusively by the public and private sector to drive the local economic growth agenda, the Local Enterprise Partnerships (LEP) are now opening up to Voluntary & Community Sector (VCS) involvement. This is due to the introduction of several European Union (EU) funding streams putting social inclusion, skills and employability high on the agenda to better address local needs. What’s happening in the South East? The South East LEP sets the strategic economic priorities for Essex, Kent and East Sussex, which are featured in the Strategic Economic Plan (SEP) and these form the basis of negotiation with the Government for a future ‘Growth Deal’. LEPs have also been asked to set the strategic direction of how to spend £165 million of European Structural Investment Funds (ESIF) from 2014-20 in their local areas. South East LEP will not act as a commissioning body itself or be held accountable for EU funding, but instead will outline how funds will be utilised to encourage sustainable and inclusive growth. More information at

“SE LEP is planning to put together a £10bn investment programme over the six years to 2021 for East Sussex, Kent/Medway and Greater Essex designed to create 200,000 new jobs and an additional 100,000 homes. This should include £1bn+ of Government funding and £165m of EU grant. The plans call for major town centre redevelopments and the creation of a significant number of new business startup. But there will be a strong emphasis on helping people, young and older to acquire new or enhanced skills and qualifications through a range of programmes to ensure high quality basic education standards are delivered. East Sussex should see nearly £1.4bn of this investment if we succeed in our aims with all parts of the County benefitting.”

Why the VCS should be involved? Prioritising social inclusion, employability and skills suggests a role for the VCS. Valuing the Voluntary Sector, a report by the East Sussex Councils for Voluntary Service 3VA, Hastings Voluntary Action (HVA) and Rother Voluntary Action (RVA), showed the sector’s economic value to East Sussex, with it contributing £476 million to the local economy in 2010. South East LEP has acknowledged the sector’s influence and expertise, especially in delivering projects in the local areas. It has submitted its draft strategies to the Government in form of the draft Strategic Economic Plan in December, which can be found on the South East LEP website. The plan highlights how third sector forums in East Sussex demonstrate the experience, expertise and infrastructure to support management and delivery of the Peter Jones, SEP. SpeakUp Forum is building relationships with relevant agencies to Chair of South East Local be involved in the development of these investment strategies. Enterprise Partnership What are the next steps? South East LEP put a call out to the VCS in East Sussex seeking proposals about how to deliver on objectives in the SEP. A range of proposals around skill development, employability and job creation were submitted by SpeakUp Forum just after Christmas. At this stage, we are working to ensure the appropriate allocation of funding to East Sussex from South East LEP. If your organisation provides services that cover social inclusion, employability and skills development, we strongly suggest that you look out for South East LEP funding or contact SpeakUp Forum. Page 8 3View Spring 2014

BIG EVE NT 2014 SpeakUp Forum is currently planning the BIG EVENT 2 014 in Ju n e wh it fits in w ith Volunte ere e r s’ Week and between th e AGM sea sons. Mo r e informatio n wil follow soo l n.

Volunteer Centre East Sussex is a countywide service offering support and advice to groups that involve volunteers in any aspect of their work. You can contact VCES by emailing

The changing landscape of volunteering

With 20 years’ experience in the sector, Volunteering Development Officer Lee Shepherd touches on policy, recruitment, and the notion of job substitution in this feature article. he profile of volunteering in the UK has can work from home, or offer a shorter term reached levels scarcely dreamt of two decades commitment. ago. While many of our largest charities were started by volunteers, none of their founders Cuts in public spending have impacted hugely on would recognise the intense media environment in the voluntary and community sector. As which their organisations now operate. The lights organisations are forced to tighten their belts, a have well and truly shone upon volunteering real squeeze is taking place - at what point does across the UK in recent years, culminating involving volunteers in creative and responsible arguably in the floodlit arena of the Olympic Park roles fall foul of becoming job substitution? More at the closing ceremonies of London 2012. and more volunteer managers are reporting that they feel the lines are becoming alarmingly The Internet and growth of social media have blurred. transformed how people expect to access Increasingly, fewer people profess to volunteer for volunteering and the economic downturn has nothing in return. Increasingly, people want to gain redefined the potential volunteer workforce and qualifications and work experience via the ways in which people can and wish to be volunteering to re-enter paid employment. Often involved. these expectations appear unrealistic and there is rising concern about the emergence of what some As a means of recruitment, word of mouth might see as the threat of compulsory volunteering (i.e. still be number one, but these days it’s just as claimants being threatened with loss of benefits likely to be tweeted as actually spoken. Not even unless they engage in voluntary action). the smallest organisations can afford to ignore the potential for recruiting volunteers via Facebook or It’s an ever changing picture, full of fascinating Twitter. and important debates. VCES is committed to engaging with you, representing your views and Organisations of all sizes are realising there is delivering the services you expect to receive much to be gained by engaging volunteers who when you register with us.


Working well with volunteers - helping you to get it right!


orking well with volunteers has always been both rewarding and challenging. And, whilst the rewards are now just as satisfying, the challenges are perhaps even greater than ever.

working with volunteers - it doesn’t matter if you have been working with volunteers for five years or five minutes - you will be very welcome. There are also training masterclasses aimed at helping you to support volunteers more effectively and to unravel the mysteries of writing a volunteer policy.

We are working hard to deliver services within our current resources that best meet your needs. We are making our range of good practice resources available via our website and I can be contacted via telephone and email for specific advice on any issues related to working with volunteers. Be it a complex enquiry about the legal status of volunteers, or reimbursing expenses, or a nonspecific chat about recruiting, or retaining volunteers, I will be very happy to hear from you – please do get in touch.

We can also help with recruiting volunteers by promoting your opportunities on our internal database and Do-It the national volunteering website.

VCES are holding networking forums focusing on issues like volunteering & expectations and job substitution. The forums are open to anyone

If you are not sure if your group is registered with the Volunteer Centre, please contact us to find out.

We know that each group we work with is different and that one size does not fit all and we will be contacting registered groups to find out more about your networking and training needs.

Spring 2014 3View Page 9

Training Finding funding, supporting volunteers and children protection are just a few upcoming training opportunities... n VCES Master Class: Supporting Volunteers 19 February, Hastings Without effective support most organisations find that their volunteers eventually vote with their feet and head for the exit. This can be demoralising and demotivating not just for those people managing volunteers, but for other volunteers too. Our easy-to-follow course will teach you how to keep your volunteers well supported. n Dealing with Difficult People 27 February, Eastbourne Learning to understand ‘difficult people’ and the skills you can use to manage them can help you feel more confident in dealing with others. This short workshop aims to help you understand what makes a difficult person, introduces classic difficult characters and some ideas to help manage them. The course also explores conflict and basic approaches to defusing it. n Children Protection Level 1: Introduction to Child Protection 18 March, Eastbourne and 18 June, Lewes This introductory course on Child Protection is open to anyone working with children or young people in the voluntary and community sector. The objectives of the course include raising awareness of child protection issues, procedures and signs and indicators of child abuse, enabling staff to identify and respond to child protection concerns and becoming aware of ESCC Child Protection Procedures to encourage and develop effective inter-agency communication where child protection matters arise. n VCES Master Class: Writing Your Volunteer Policy 20 March, Hastings There comes a time when almost every volunteer manager is asked to write their organisation’s volunteer policy. Fear not! This master class will take you on a journey that demystifies the process and shows you how to produce a volunteer policy that is both easy to read and understand.

Page 10 3View Spring 2014

n Introduction to Management 27 March, Eastbourne This one-day workshop explores the essential elements of being an effective manager/leader. It provides an opportunity to consider the leadership responsibilities and skills associated with the role, introduces the continuum of leadership styles and explores the skills necessary to work within and lead a team. n Children Protection Level 1: Introduction to Child Protection 18 March, Eastbourne and 18 June, Lewes This introductory course on Child Protection is open to anyone working with children or young people in the voluntary and community sector. The objectives of the course include raising awareness of child protection issues, procedures and signs and indicators of child abuse, enabling staff to identify and respond to child protection concerns and becoming aware of ESCC Child Protection Procedures to encourage and develop effective inter-agency communication where child protection matters arise. 3VA and VCES master classes are bite-sized courses that can be attended as a series or on their own. All master classes are delivered by experienced advisors and are only £20 for 3VA members. For more information and to book, please visit If you’d like to request training not currently on offer, please ring us on 01323 639 373 and we’ll do our best to develop a course to meet your needs.

Room and Equipment Hire On the hunt for a venue to accommodate your next training session or group meeting? Visit or contact Linda Goodwill, Office & Premises Manager, on 01323 639373 or at to see how 3VA can help.

WISH, OFFER, WIN - WOW EXCHANGE TO BRING KEY SKILLS TO LOCAL CHARITIES An innovative website and series of events that encourages and enables the exchange of skills, resources and facilities, the WOW Exchange seeks to connect businesses and VCS organisations in East Sussex. Working with partners such as Business in the Community and fellow Councils for Voluntary Service, 3VA helped to develop a model that enables needs to be exchanged, skills needs to be filled and reciprocal benefits to be offered to businesses. 3VA Chief Executive Adam Chugg said, “Many of the groups we work with could deliver more, gain more resources or become more sustainable by drawing on key skills and talents from local businesses.” Claire Cordell of Little Gate Farm in Beckley said “Both businesses and not-for-profit groups win when they sign up to WOW Exchange.” To date, groups are already benefitting from more than 300 connections made in skill areas like marketing, IT, finance and legal. The next opportunity to participate in an event will be Wednesday, 26 February from 6:30 pm to 8:00 pm at the Hydro Hotel in Eastbourne. Please visit for further details and to learn how your group or business could also benefit.

Introducing 3VA’s newest members: Association of Carers – promoting the needs and challenges of unpaid carers throughout East Sussex. Chailey Heritage Enterprise Centre – combatting isolation and a lack of meaningful daytime activities for severely disabled adults. Crowborough Community Centre – improving the social and cultural life of Crowborough. Good Food for All CIC – using cookery and food as tools to promote positive change. Healthwatch East Sussex – engaging with the public, health and social care staff and voluntary groups who use health and social care services. Highlight – using the arts to raise awareness of global issues. Jarvis Brook Community Association – improving the quality of life of residents living on the Jarvis Brook Estate near Crowborough. Leaf Hall Trust – promoting education and entertainment of the arts for the local community in Eastbourne. Find out more by visiting our online member directory at

3VA Contact Details 3VA Registered Office, 8 Saffrons Road, Eastbourne, East Sussex, BN21 1DG Tel: 01323 639373 Email: Website: Facebook: Search for 3VA Twitter: @3VAsupportVCS 3VA Lewes Office Bizspace, The Malling Business Centre, 112 Malling Street, Lewes, East Sussex, BN7 2RG 3VA Wealden Office 79c High Street, Uckfield East Sussex, TN22 1AS 3VA is a Company limited by Guarantee Registered in England and Wales Number: 4637252 Registered Charity Number: 1096788 3VA is a member of the National Association for Voluntary and Community Action (NAVCA) and a member of the National Council for Voluntary Organisations (NCVO). 3VA is supported by Eastbourne Borough Council, NHS East Sussex Downs and Weald, East Sussex County Council, Lewes District Council and Wealden District Council. 3View is also available through the website:

To request a large print version email Notices of publications, events and services do not necessarily carry an endorsement by 3VA, nor do they represent the view of 3VA If you would like to find out about advertising through 3View, 3VA’s weekly eNewsletter, and our website please email with the subject heading ‘3VA advertising’. 3View Editor: Scott Roedersheimer, 3VA Marketing Officer Spring 2014 3View Page 11

A Week in the Life Chailey Heritage Enterprise Centre (CHEC) is a not-forprofit design and print enterprise established to provide severely disabled adults with genuine social and economic opportunities. Based in Chailey and trading since 1995, CHEC offers service users the opportunity to be involved in the production of customer orders for high quality personalised clothing. The Centre is run by husband and wife team, Matt and Sarah Barber.

Monday Before the provision starts, we plan the workload for the week ahead. This includes following up orders placed over the weekend, allocating tasks to service users, and identifying the support they will need for those tasks. Sarah then works alongside service users to order supplies. Orders are placed online for over 60 items of clothing, stationery and computer hardware. Matt supports a service user to create a customer's logo for embroidery on to garments. The afternoon is spent as a ‘team production line’ printing, folding and packing an order for 20 t-shirts.

Tuesday We spend time reviewing the fundraising plan and considering our next application. During the morning session, Sarah works with a service user on the computerised accounts software. We generate invoices for customers, pay bills and monitor the online banking. Sarah supports a service user to telephone customers about collection of their completed orders. The afternoon is spent checking-in the supplies that were ordered yesterday. Matt's day is spent supporting service users at their computers as they prepare customer artwork for t-shirt and apron orders.

Wednesday We meet with the accountant to receive the draft accounts for the last financial year and send them by email to our five Trustees for comment. For the next three days we are joined by our part time Care Assistant, Nancy, who is responsible for the more complex care needs during the second half of the week. Matt's day is spent replacing an aging office computer. He works with a service user to rebuild the computer using new parts ordered earlier in the week. When the Centre closes we meet with a teacher from a local special school about providing work experience opportunities for their disabled pupils.

Thursday Sarah runs payroll for the 3 paid staff and

Matt and Sarah Barber, CHEC completes the quarterly VAT return. Matt telephones suppliers about the different options for a new mug press. He negotiates a package deal, the cost of which is covered by two recent generous donations. As a small charity we are not able to buy new equipment on a regular basis, but we utilise donations to invest in new or replacement items. The rest of the day is spent supporting service users to prepare artwork for customer orders, whilst Sarah works with a service user calculating and emailing quotations to customers.

Friday The arrival of the new mug press causes much excitement! Matt works with service users to set it up and carry out test prints. They complete a customer order for five personalised mugs. In the meantime a new customer visits the office to discuss an order for sweatshirts for his golf club. Sarah works alongside service users to go through garment options. The customer asks us to prepare a sample embroidery of the logo whilst he goes back to his members to ascertain sweatshirt sizes. The afternoon includes a clean-up of the Centre, including filing, tidying and vacuuming. For more information on CHEC: Tel: 01825 724376 Email: Website: Facebook: Open Monday to Friday between 10am and 4pm. CHEC is a registered charity number 1093222 registered in England as a charitable company limited by guarantee number 4409137.

3View Spring 2014  

Welcome to the latest edition of 3View, the official newsletter of 3VA.

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