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Learner Satisfaction Questionnaire Results Outcomes for learners O/S

Gd

RI

Inad

N/A

Ttl

Outstanding

Good

Requires Improvement

Inadequate

N/A other

A1

Recruitment consultants interviewed and signed you to the programme, providing information, advice and guidance (IAG) about courses?

132

68

0

0

0

200

66%

34%

0%

0%

0%

A2

Staff considered your previous skills, achievement and learning preferences?

140

59

1

0

0

200

70%

30%

1%

0%

0%

A3

Staff advised and supported your preparation and access to employment?

139

59

0

0

2

200

70%

30%

0%

0%

1%

A4

Staff assessed your individual learning needs and personal circumstances?

152

48

0

0

0

200

76%

24%

0%

0%

0%

A5

Staff meet your needs and personal circumstances?

161

39

0

0

0

200

81%

20%

0%

0%

0%

A6

Induction to your learning programme/s and work helped you?

149

51

0

0

0

200

75%

26%

0%

0%

0%

A7

Staff ensure that teaching, learning and assessment is enjoyable and motivates you to achieve?

149

51

0

0

0

200

75%

26%

0%

0%

0%

A8

Staff ensure that you achieve your English, Maths, ICT or Functional Skills targets, Staff ensure that you achieve your English, Maths, ICT or Functional Skills targets, where applicable?

145

52

0

0

3

200

73%

26%

0%

0%

2%

A9

Teaching, care, support, and IAG, develops and improves your employability, social and interpersonal skills?

137

63

0

0

0

200

69%

32%

0%

0%

0%

A10

IAG in teaching, learning and assessment helps you to make choices about progression to higherlevels of learning and career choices?

136

63

1

0

0

200

68%

32%

1%

0%

0%

A11

Equality and diversity is promoted in a way that enables you to progress and achieve?

156

44

0

0

0

200

78%

22%

0%

0%

0%

A12

Staff ensure that you know how to stay safe at work, at college and how and whom to report safeguarding concerns to?

155

45

0

0

0

200

78%

23%

0%

0%

0%

Inadequate

N/A other

0%

0%

Company

Quality of teaching, learning and assessment O/S

Gd

RI

Inad

N/A

Ttl

Outstanding

Good

B1

Induction to teaching, learning and assessment raised your expectations and motivation?

151

49

0

0

0

200

76%

25%

Requires Improvement 0%

B2

Staff use their skills and expertise to plan and deliver enjoyable, supportive teaching and learning that meets your individual needs?

156

44

0

0

0

200

78%

22%

0%

0%

0%

B3

Staff assessed your starting skills and prior learning and built on these to progress your learning by using challenging learning tasks and targets?

145

55

0

0

0

200

73%

28%

0%

0%

0%

B4

Staff provide regular, detailed and accurate feedback, in a way that helps you understand the improvement you need to make to progress and achieve?

149

51

0

0

0

200

75%

26%

0%

0%

0%

B5

Teaching, learning and assessment help you develop and improve your English, maths and ICT?

134

65

0

0

1

200

67%

33%

0%

0%

1%

B6

Your learning is supported by regular and useful information, advice and guidance from staff?

149

51

0

0

0

200

75%

26%

0%

0%

0%

B7

Equality and diversity is promoted throughout your teaching, learning and assessment?

150

50

0

0

0

200

75%

25%

0%

0%

0%

B8

Your Teacher/s support and guide your progression and achievement?

157

43

0

0

0

200

79%

22%

0%

0%

0%

B9

Your Assessor supports and guides your progression and achievement?

159

41

0

0

0

200

80%

21%

0%

0%

0%

Company

Effective Leadership and Management O/S

Gd

RI

Inad

N/A

Ttl

Outstanding

Good

Requires Improvement

Inadequate

N/A other

C1

tpm’s ambition for staff and learners leads to high quality, standards and achievement?

158

42

0

0

0

200

79%

21%

0%

0%

0%

C2a

We collect your views and opinions to make improvements to: The content of your learning course

143

57

0

0

0

200

72%

29%

0%

0%

0%

C2b

We collect your views and opinions to make improvements to: The quality of your teaching, learning and assessment

152

48

0

0

0

200

76%

24%

0%

0%

0%

C2c

We collect your views and opinions to make improvements to: Meet your needs and interests

145

55

0

0

0

200

73%

28%

0%

0%

0%

C2d

We collect your views and opinions to make improvements to: Your enjoyment and achievement

149

51

0

0

0

200

75%

26%

0%

0%

0%

C3

How well our Company ambition, service aims and objectives ensure that you succeed and achieve?

149

51

0

0

0

200

75%

26%

0%

0%

0%

C4

How well we ensure that equality and diversity are promoted throughout the organisation at all levels and with all staff and students?

160

40

0

0

0

200

80%

20%

0%

0%

0%

C5

How well we ensure that your safeguarding, security and wellbeing are prioritised and that you know how and to whom you should report concerns?

162

38

0

0

0

200

81%

19%

0%

0%

0%

C6

How good we are at acting on your feedback and opinion to make improvements?

154

46

0

0

0

200

77%

23%

0%

0%

0%

Company In-learning Return %

256 200 78%

Company

YES

NO

Have you ever participated in a focus group for tpm

13

187

Would you be willing to participate in a focus group with tpm

74

126

Typical comments made by tpm Learners

Hairdressing

In learning Return % Childcare In-learning Return %

57 43 75% 142 102 72%

Excellent support and guidance during the course, details on how to progress with further qualifications. I really enjoyed my time with tpm, I had a lot of support from teacher and assessor throughout the whole course and always felt encouraged to get qualified which gained me confidence.

I am very happy and pleased with tpm they have helped me gain the qualifications I needed to follow my dream job they have also helped by giving me advice I would recommend them to anyone. I am very happy with tpm as a whole I feel supported throughout my course.

Found the company good with learners who have dyslexia

Found the course daunting at first but then got into it and enjoyed my lessons and achieved my award.

Commerical In-learning Return %

57 55 96%


Learner satisfaction results Sept 2013