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Published by:

211 Central East Ontario UNMET NEEDS AND SERVICE GAPS REPORT Unmet Need or Service Gap

Referrals or Suggestions Provided

No family doctor ♦

Callers looking for a family doctor and there are currently no family doctors accepting new patients in their community.

♦ ♦

Referral to Health Care Connect Telehealth for immediate assistance Walk in clinic for immediate assistance

Miscellaneous goods & services ♦

Caller seeking unique assistance or services, in need of free, affordable services such as:  Funeral costs  Bed bug removal fees  Retirement home fees  Income assistance for caregivers, foot care, housekeeping  Moving assistance  Furnace repairs  Free snow removal  Mortgage arrears

May 29, 2013

♦ ♦ ♦ ♦ ♦

Family members Local church Service club Salvation Army St. Vincent de Paul Society Agency with a pool of volunteers

2009 Total – 40 By county: Simcoe- 40

Total – 70 By county: Bruce - 2 Grey - 5 Kawartha Lakes - 1 Muskoka - 4 Northumberland - 2

Peterborough - 1 Simcoe- 55

2010

2011

Total – 194 By county: Bruce - 1 Grey - 11 Kawartha Lakes - 3 Muskoka - 5 Northumberland - 10 Perth – 5 Peterborough - 6 Simcoe- 152

Total - 189 By county: Bruce - 2 Grey - 23 Kawartha Lakes - 3 Muskoka - 12 Northumberland - 6 Perth - 9

Total – 61 By county: Bruce - 5 Grey - 11 Huron - 1 Kawartha Lakes – 1

Total - 110 By county: Bruce - 6 Grey - 14 Huron – 3 Kawartha Lakes – 2 Muskoka – 10 Northumberland - 2 Parry Sound - 6 Perth - 7 Peterborough - 3 Simcoe - 57

Northumberland – 1 Perth - 1 Peterborough - 3 Simcoe- 38

Simcoe- 134

2012 Total – 195 By county: Bruce - 2 Grey – 23 Haliburton – 1 Huron - 1 Kawartha Lakes - 1 Muskoka - 5 Northumberland - 4 Perth – 2 Parry Sound – 1 Peterborough - 11 Simcoe- 144 Total - 138 By county: Bruce - 10 Grey – 18 Haliburton - 3 Huron – 3 Kawartha Lakes – 2 Muskoka – 10 Northumberland - 2 Perry Sound - 3 Perth - 7 Peterborough - 2 Simcoe – 78

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Published by:

211 Central East Ontario UNMET NEEDS AND SERVICE GAPS REPORT Unmet Need or Service Gap

Referrals or Suggestions Provided

Utility arrears ♦

Financial assistance for months when no program is running (end of spring to end of fall).

♦ ♦ ♦ ♦

Don’t meet existing utility assistance qualifications, e.g.: don’t have a disconnect notice.

Local church Service club Salvation Army St. Vincent de Paul Society Credit / debt 2counseling Ask for payment plan with hydro company

Dental, dentures ♦

Financial assistance for adults or seniors in need of dental care or denture repair or replacement. OHIP does not cover these services.

May 29, 2013

♦ ♦ ♦

OW in county if covers for public Local church Service club Ask for payment plan with dentist

2009

2010

2011

Total – 40 By county: Bruce – 1 Grey – 4 Northumberland – 1 Simcoe- 34

Total – 51 By county: Bruce – 8 Grey – 37 Muskoka – 1 Simcoe- 5

Total – 79 By county: Bruce – 17 Grey – 27 Huron – 1 Muskoka – 1 Northumberland – 2 Perth – 1 Peterborough- 1 Simcoe – 29

Total – 30 By county: Grey - 3 Kawartha Lakes - 2 Muskoka - 1 Northumberland - 2 Simcoe- 22

Total – 82 By county: Bruce - 4 Grey – 10 Haliburton - 2 Kawartha Lakes – 1 Muskoka - 7 Northumberland - 4 Perth – 3 Peterborough - 3 Simcoe- 48

Total - 51 By county: Bruce - 6 Grey - 11 Haliburton - 2 Kawartha Lakes - 1 Muskoka - 4 Northumberland - 2

2012 Total – 113 By County: Bruce - 13 Grey - 41 Huron – 3 Kawartha Lakes – 5 Muskoka - 2 Northumberland - 4 Perth – 3 Parry Sound - 5 Simcoe – 37 Total – 25 By County: Bruce - 2 Grey - 10 Huron - 2 Muskoka - 2 Northumberland – 2 Parry Sound – 2 Simcoe – 5

Simcoe - 25

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Published by:

211 Central East Ontario UNMET NEEDS AND SERVICE GAPS REPORT Unmet Need or Service Gap

Referrals or Suggestions Provided

Rent Assistance ♦

Seeking all or part of first and last month’s rent amount so can move, e.g.: to more affordable place, or for new job.

♦ ♦ ♦ ♦ ♦

Callers do not qualify for rent arrears programs, due to not having an eviction notice.

Family members Local church Service club Salvation Army St. Vincent de Paul Society Ask for payment plan with landlord Credit / debt counselling

Needs ongoing rent assistance Prescription drugs ♦

Immediate financial assistance to pay for prescriptions that OHIP does not cover.

♦ ♦ ♦ ♦

Help to pay for portion Trillium Drug Plan does not cover.

Local church Service club Salvation Army St. Vincent de Paul Society Ask family doctor for free samples of prescription

Transportation ♦

Caller seeking free or affordable transportation – usually to get to medical appointments, sometimes to go to services not available in their community, such as walk-in medical clinics.

May 29, 2013

♦ ♦ ♦

Family members Neighbours Local church Social club

2009 Total – 33 By county: Simcoe- 33

Total – 9 By county: Bruce - 1 Grey - 1

Simcoe- 7 Total – 29 By county: Bruce - 1 Grey - 1 Muskoka - 6 Northumberland - 1 Simcoe- 20

2010 Total – 22 By county: Bruce - 3 Grey – 1 Peterborough - 1 Simcoe- 17

Total – 28 By county: Grey - 4 Muskoka - 3 Northumberland - 1 Perth – 1 Peterborough - 1 Simcoe- 17

Total – 19 By county: Bruce - 3 Grey - 2 Muskoka - 1 Peterborough - 1 Simcoe- 12

2011 Total - 46 By county:

2012 Total – 36 By county:

Grey - 6 Northumberland - 1 Peterborough - 1 Simcoe - 38

Bruce - 5 Grey – 6 Huron – 2 Kawartha Lakes – 1 Muskoka - 1 Parry Sound - 2 Simcoe – 19

Total - 23 By county: Bruce - 1 Grey - 2 Kawartha - 1 Muskoka - 1 Northumberland – 2 Parry Sound - 1

Total - 23 By county: Bruce - 4 Grey - 3 Muskoka - 1 Northumberland – 1 Peterborough - 1 Simcoe – 13

Simcoe - 15 Total - 20 By county: Grey - 2 Muskoka - 5 Peterborough - 1 Simcoe - 12

Total – 26 By county: Bruce - 2 Grey - 5 Muskoka – 4 Parry Sound - 2 Perth - 1 Simcoe - 12

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Published by:

211 Central East Ontario UNMET NEEDS AND SERVICE GAPS REPORT Unmet Need or Service Gap

Referrals or Suggestions Provided

Income Assistance ♦

Caller does not qualify for OW, e.g., works part time, partner makes too much money, assets too high,

Career centre for job search, resume, assistance Credit/debt counselling

Caller requires income while waiting for EI, and does not qualify for OW Eyeglasses ♦

Financial assistance for new or replacement eyeglasses. OHIP does not cover.

♦ ♦ ♦ ♦ ♦ ♦

OW in county if covers for public Local service club such as Lion’s Club Family members Local church Salvation Army St. Vincent de Paul Society Ask for payment plan with eyeglass provider

Hearing aids ♦

Hearing Aids. OHIP does not cover.

♦ ♦ ♦ ♦ ♦ ♦

Regional Canadian Hearing Society Local service club such as Lion’s Club Family members Local church Salvation Army St. Vincent de Paul Society Ask for a payment plan with hearing aid provider

Total Unmet Needs or Service Gaps Total Calls Answered

2009 Total – 8 By county: Simcoe- 8

Total – 3 By county: Grey - 1 Simcoe- 2

Total – 0 By county:

262 30,505

2010

2011

2012 Total – 18 By county: Bruce - 1 Simcoe – 17

Total – 15 By county: Bruce - 1 Grey - 2 Muskoka - 1 Peterborough - 1 Simcoe- 10

Total - 18 By county: Grey - 2 Northumberland - 1 Simcoe - 15

Total – 14 By county: Bruce - 1 Grey – 3 Huron - 1 Kawartha Lakes - 1 Muskoka - 1 Perth - 1 Simcoe- 6 Total – 5 By county: Grey - 3 Perth - 1 Simcoe- 1

Total - 5 By county: Bruce - 2 Grey - 1 Haliburton - 1 Perth - 1

Total – 4 By county: Perth – 1 Parry Sound – 2 Simcoe - 1

Total - 1 By county:

Total - 0

491 38,823

Simcoe - 1

542 52,096

590 50,930

Contact: Pamela Hillier, Executive Director Community Connection/211 Central East Ontario 705.444.0040 x 234 phillier@communityconnection.ca May 29, 2013

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2009 2012 211 unmet needs report  

211 is a 24/7 helpline that helps people find services in their community.

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