211 South Georgian Bay 2006 Service Report
Table of Contents Executive Summary ........................................................................................... Pages 4-5 Call Answer Standards ............................................................................................ Page 6 2006 Calls by Month................................................................................................Page 6 24/7 Service ..........................................................................................................Page 7 Websites ...............................................................................................................Page 7 Contact Tracking and Referral System................................................................... Pages 8-9 Source of Income from Individual Caller Surveys .........................................................Page 9 Unmet Needs ....................................................................................................... Page 10 Type of Service Provided.................................................................................. Pages 10-11 Language Services ................................................................................................ Page 11 Certification of 211 Staff ........................................................................................ Page 11 Service Quality Surveys for Individuals ............................................................... Page 11-12 Service Quality Surveys for Organizations .......................................................... Pages 12-14 211 Outreach and Promotion .................................................................................. Page 14 Call Examples – Selected ................................................................................. Pages 14-15 Additional Comments from Callers ........................................................................... Page 15
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