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Project Management

2009 Training & Development

www.2020.eu.com


developing project people to deliver project success In today’s economy people are an organisation’s most important asset, and few are as important as the project managers, project team members and business leaders charged with delivering projects or organisational change. With a broad range of project and industry experience, 20|20 Business Insight has assembled a formidable talent base aimed at implementing strategic project management and leadership training that deliver improved performance and project success. 20|20’s learning and development team are committed to using their extensive experience to deliver high-impact programmes which, crucially, link learning strategies to business strategies. Our approach to learning delivery is based on the latest and most effective thinking to ensure that skills are transferred effectively to the workplace. 20|20’s facilitators deliver programmes on every continent and our courses are tailored to suit the organisation’s culture as well as their learning requirements.

20|20’s project management accreditation pathway We believe that developing your people is core to the success of any organisation. Adopting a continuous development programme as your people develop in their roles helps retain your people and links their learning and development directly to the challenges facing the organisation. Learning to apply a well-developed set of skills, built on solid foundations of best practice, equips individuals to deliver. Our Project Management Accreditation Pathway allows individuals involved in any level of project management activity to build on their current skill set and develop this to the next level, leading to globally recognised standards of accreditation. Look out for the Pathway Symbol shown in the courses overleaf which form part of the progression pathway.

APM (IPMA) Accreditation Route

Project Management Professional P8 (& P13) IPMA Level D (APMP) Exam Preparation Workshop P9 Practitioner Qualification P11

PMI Accreditation Route Learning Full Distance

Learning Full Distance

Introduction to Project Management (Introductory Certificate) P7

Project Management Professional P8 (& P13) IPMA Level D (APMP) Exam Preparation Workshop P9

CAPM Credential

PMP Credential Learning

IPMA Level B Support Package P12

Understanding the Project Management Qualification structure can be perplexing. Please contact our Business Support Team who will be happy to advise which options are available to you and best suited to your requirements.

20|20’s courses are designed to accommodate all requirements including non-accredited courses. Not everyone wishes to undertake a qualification and our courses are designed to focus on developing practical project management skills with optional accreditation.


Qualifications & Accreditations 20|20 are an Accredited Training Organisation of the APM (Association for Project Management), and global registered training provider of the PMI) Project Management Institute) and the ILM (Institute of Leadership and Management). Our Project Management courses and core course materials are accredited as meeting the standards of the International Project Management Association (IPMA) recognised in 41 countries. Not everyone wants to undertake a formal qualification as many of our programmes are tailored to suit specific client needs, but the option to seek individual accreditation is made available to those who wish to underpin their training achievements with a globally-recognised qualification.

International Project Management Association (IPMA) The largest professional body of its kind in Europe, with 41 member country associations globally, such as the Association for Project Management (APM) in the UK. 20|20 are an Accredited Training Provider and recommend this standard for our Clients in Europe. For those seeking accreditation following a training programme, we provide guidance and support for our Clients through the IPMA’s 4-level Competency Model and by providing support services from exam preparation to arranging exams. For more information please visit www.ipma.ch

Project Management Institute (PMI) The PMI has grown to become a global advocate for the project management profession with more than 260,000 members in over 171 countries. 20|20 are a PMI Global Registered Education Provider (REP) and recommend this standard for our Clients outside Europe. Through our PMI Practitioners Programme we offer candidates the option to study towards their Project Management Professional (PMP®) credential, providing the approved study hours for those with sufficient experience. For more information please visit www.pmi.org

Institute of Leadership & Management (ILM) Recognised as one of the world’s leading awarding bodies for courses in Leadership and Management, Strategic Leadership, Coaching & Mentoring, Career Development and CPD. 20|20’s Leadership Development Programme and a range of other courses are accredited as ‘endorsed awards’, assuring delegates that the content meets the exacting requirements of the ILM and follow best practice and current thinking in leadership & management. For more information visit www.i-l-m.com.

Look for these symbols throughout the brochure for your training options In-House Course Option

Project Management Accreditation Pathway

APM CPD points awarded

Open/Public Course Option

ILM Endorsed Award

PMI PDU points awarded


3

2-4 25-27

£1900

• APMP Certificated Project Manager Support Package (IPMA Level B)

13-14

7-8 14-15

13-15 20-22

14-16 23-25 29

6-8

19-22

7-10

2-5 2-3 23-24

1

14-15

2-4

Dec

7-10

Nov

6-9

Oct

Jul

15-18

Sep

Jun

18-21

Aug

May

21-24

17-20

7-10

£595

• Project Leadership

3

£995

26-27

13-16

13-14 2-4

11-13

14-17

19-22

2-5

27-28 8-10

• Advanced Project Management

Dates scheduled on Application

• Project Teams

Dates scheduled on Application

• Project Planning & Control

Dates scheduled on Application

• Project Initiation

Dates scheduled on Application

• Project Board Workshops

Dates scheduled on Application

• Project & Portfolio Management

Dates scheduled on Application

• Microsoft Project

Dates scheduled on Application

Dec

2

23-26

Nov

• Risk Analysis & Management

5-8

Oct

17-20

29-30

Sep

3-6

Jul

Mar

20-23

Jun

Feb

£995

20-21

May

Jan

4

25-26

Apr

Price PP

12-13

Aug

£595 + $555 PMI Exam Fees

Duration

2

• NHS Project Management Professional

Other Project Management Course

29-30

17-20

This programme is self-paced allowing candidates to join the Distance Learning at any time.

(CAPM or PMP Credential) (CAPM or PMP Credential)

14-17

Apr

9-12 23-26

• PMI Full Distance Learning • PMI Exam Prepartion Workshop

1-3 20-22

Mar

£1295

Feb

4

Jan

Price PP

• Project Management Professional

13-16

1-2 7-8

This programme is self-paced allowing candidates to join the Distance Learning at any time.

Duration

PMI Accredited Course

23-26

8-9

This programme is self-paced allowing candidates to join the Distance Learning at any time.

(IPMA Level D) (IPMA Level C)

5-8 27-28 29-30

APM Fees

• APMP Full Distance Learning • APM Practitioner Qualification

17-20

7-10

24-25

Dec

£595 + £290

(IPMA Level D)

3-6

6-9

24-25

Nov

2

• APMP Exam Prep Workshop

20-23

15-18

Oct

£995

18-21

Sep

4

21-24

1-2

Aug

• NHS Project Management Professional

9-12 23-26

28-29

Jul

£1295

Jun

4

4-5 23-24

26-27

May

• Project Management Professional

Apr

£555 + £140 APM Fees & Book

Mar

2

Feb

Price PP

• Introduction to Project Management

APM(IPMA) Accredited Course

Jan

Duration

open course programme calendar 2009

1-2 1-3

5-7

23-25

APM Accreditation Structure: IPMA Level D = APMP, IMPA Level C = Project Management Practitioners, IPMA Level B = Certificated Project Manager

Aberdeen

Glasgow

Newcastle

Edinburgh

Manchester

London

To discuss potential requirements for in-house programmes please call the Business Support Team on: 01382 730880 from the UK +44 1382 730880 from outside the UK


training programmes 20|20 have a range of open scheduled courses and in-house training programmes designed to help organisations deliver the skills, tools and techniques required for project success. Further details of these programmes can be found in the appropriate section of this brochure. All programmes can be delivered globally.

ç

project management programmes Introduction to Project Management

6

Project Management Professional

7

APMP (IPMA Level D) Exam Preparation Workshop PMI Exam Preparation Workshop

8

APMP (IPMA Level D) Full Distance Learning PMI Full Distance Learning

9

APM Practitioner Qualification (IMPA Level C)

10

APM Certificated Project Manager Support Package (IMPA Level B)

11

NHS Project Management Professional (APMP)

12

Advanced Project Management

13

Project Leadership

14

Project Team Workshop

15

Risk Analysis and Management

16

Project Planning & Control

17

Project Initiation / Project Board Workshops

18

Programme and Portfolio Management

19

Microsoft Project Workshops

20

Professional Development

21

ç

programme booking form testimonials 20|20 can design and project manage a learning programme tailored to your organisation’s exact requirements by assessing business and learning needs and using flexible delivery modules.

training vouchers 20|20’s training vouchers offer a flexible solution to your training requirements as they develop throughout the year. Our training vouchers reduce the paperwork and approvals associated with registering for courses and accommodates all your training needs. To discuss how a training voucher could work for your organisation call the Business Support Team on +44 (0)1382 730880


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Introduction to Project Management Very often personnel are invited to join or assist project teams without any prior knowledge of project management. They will be subjected to project-related terms, new documentation and charts and a confusing amount of jargon and acronyms. This course is designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment. It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments whose work can impact on project success. This Association for Project Management (APM) accredited course follows the syllabus requirements of the APM Introductory Certificate and at the conclusion of the course delegates will be able to undertake the 1 hour multiple choice examination for the APM Introductory Certificate. The course is also useful for those wishing to progress later towards the APMP programme as it provides an introduction to project terminology and the structure of project management.

target audience This course is designed for all those who are new to project management, liaise with projects, work in an organisation that undertakes projects, or need to read or understand typical project documentation.

overview This course provides an introduction to the fundamentals of Project Management. Delegates are provided with excellent reference materials and, using an engaging case study, are guided through application of best practice through a complete project life cycle. At the end of the course delegates can sit the APM Introductory Certificate examination.

objectives To cover the syllabus of the APM Introductory Certificate including: the essentials of project management, programme management, portfolio management, project context and project sponsorship, project success and benefits management, stakeholder management, the project management plan, risk management, quality management, scope management, scheduling, resource management, change control, information management and reporting, issue management, estimating, configuration management, the business case, procurement, project life cycles, handover and closeout, organisational roles, communication, teamwork and leadership.

Receive a 10% discount when booking this course along with the Project Management Professional Programme.

duration 2 days

price per person

£555 plus £140 APM Fees & Book

dates & locations

26-27 Jan 2009, Aberdeen 4-5 Mar 2009, Newcastle 23-24 Mar 2009, Aberdeen 28-29 May 2009, Aberdeen 1-2 Jun 2009, Manchester 24-25 Aug 2009, Aberdeen 24-25 Sep 2009, Newcastle 8-9 Oct 2009, Aberdeen 1-2 Dec 2009, Manchester 7-8 Dec 2009, Aberdeen “I understand the terminology used at work more after attending this course and as such, feel I will be more productive in a project team.” Suzanne Hawkes, Lead Engineer Wellstream International Limited Newcastle, UK “A excellent course showing the concepts of project management. The course had the participants “buzzing” about project management techniques in their projects” Simon Longbone, Financial Projects Controller Acergy Group Aberdeen, UK “The basic principals learned in this course can be applied to any job in some shape or form. Good lessons which will help overall personal performance.” Darren Wallace, CAD Administrator Expro Group, Aberdeen UK

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Project Management Professional Successful Project Managers deploy skills in project definition, appraisal, planning, execution and completion. They also demonstrate effective people management, organisation, stakeholder management, influencing and negotiation skills to complete their projects within cost, schedule, quality, safety and other parameters. This course, which has been accredited by The Association for Project Management (APM) and The Project Management Institute (PMI) aims to provide a forum for Project Managers and members of project teams to gain exposure to Best Practice in Project Management in its broadest sense. Using the professional standard of the ‘Body of Knowledge’ as the basis for the programme topics, the topics are addressed by demonstrating best practices and applying these to a simulation project. At the end of the programme delegates will be able to introduce and implement the best practice practical skills required by project management practitioners to successfully deliver their projects against measurable success criteria. The programme can be supplemented with an IPMA Level D / APM Professional or PMI PMP accreditation (please refer to the exam preparation workshop for more details).

target audience This course is designed for project managers, project team members, other managers, and all those who would benefit from keeping up to date with best practices in project management. No previous experience is required.

overview This course provides all members of a project team with the fundamental skills and knowledge to contribute to the successful management of projects within their organisation. For delegates wishing to pursue an International Project Management accreditation, a 2 day workshop is available offering candidates the APMP (IPMA Level D) or PMI Qualification. Please refer to the exam preparation workshop for more details.

objectives • T o present Project Management as a structured profession by following the standards of the International Project Management Association (IPMA) and the Project Management Institute (PMI) • To follow the syllabus of the Body of Knowledge • T o ensure that delegates are trained to a consistent standard that can lead to a professional qualification in Project Management (optional) • T o identify the steps to implement successful project management within your organisation • To ensure optimum use of software and other project management tools

duration 4 days

price per person £1295

dates & locations

9-12 Feb 2009, Aberdeen 23-26 Feb 2009, Newcastle 21-24 Apr 2009, Aberdeen 18-21 May 2009, Manchester 15-18 Jun 2009, Aberdeen 6-9 Jul 2009, Newcastle 7-10 Sep 2009, Aberdeen 17-20 Nov 2009, Aberdeen 7-10 Dec 2009, Manchester “The programme was very well presented and covered topics in an interesting and enjoyable way which made them more informative!” Alan Welsby, Estimating Manager All Group Services Manchester UK “The course has further emphasised the discipline required in project management and gave me the insight and tools to perform, which I can easily transfer into the workplace” Paul Enright, Area Manufacturing Manager Sellafield Limited Cumbria UK “Excellent course, well presented and definitely of value to my job over the course of the next few months” Ian Leighton, European Maintenance Planning Manager CHC Scotia Aberdeen UK

• To set and maintain quality standards in your projects • To share project experience with others.

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• APMP (IPMA Level D) Exam Preparation Workshop • PMI Exam Preparation Workshop 20|20 provides a unique dual accreditation option enabling delegates to seek either APMP (IPMA Level D) accreditation through the Association for Project Management (APM) or the Project Management Institute’s CAPM or PMP Credentials.

APMP (IPMA Level D) Exam Preparation Workshop The International Project Management Association’s Level D qualification is administered through the APM in the UK. The qualification is aimed at project managers and aspiring project managers who wish to demonstrate their knowledge of project management and covers 37 knowledge areas from the APM Body of Knowledge, which is considered fundamental to the professional management of projects. Candidates choosing this option will sit the examination on the morning of the third day of the exam preparation workshop, which involves one three hour written essay- based paper. You do not required to be a member of the APM to obtain a qualification.

PMI Credential Exam Preparation Workshop The Project Management Institute offers a comprehensive certification program for practitioners with different levels of experience. The PMI’s family of credentials supports the project management profession and its practitioners and promotes ongoing professional development. You do not need to be a member of the PMI to obtain a PMI credential. After attending the 2day PMI Exam Preparation workshop, the credential best suited to the candidate will depend on the on the individuals Project management experience. The Certified Associate in Project Management (CAPM) Credential is suitable for any candidate that has attended 20|20’s Project Management Professional course or who possess 1500 hours of Project Management experience. The examination is a 3-hour, 150 question multiple choice paper administered through PMI Test Centre’s located worldwide. Delegates possessing 5 years or more Project Management experience (or 3 years and a Bachelors Degree) would be encouraged to sit the Project Management Professional (PMP) Credential. The exam is a 4-hour, 200 question multiple choice paper also administered through PMI Test Centre’s located worldwide.

target audience The exam preparation workshops are designed for those delegates who have already attended 20|20’s 4-day Project Management Professional Programme and wish to achieve an internationally recognised qualification.

duration 2 days

price per person £595 plus Exam Fees

dates & locations IPMA LEVEL D / APMP 27-28 Apr 2009, Aberdeen 29-30 Apr 2009, Manchester 29-30 Jun 2009, Aberdeen 13-14 Jul 2009, Manchester 7-8 Sep 2009, Newcastle 14-15 Sep 2009, Aberdeen 2-3 Nov 2009, Aberdeen 23-24 Nov 2009, Manchester 14-15 Dec 2009, Aberdeen PMI PMP CREDENTIAL 12-13 Mar 2009, Aberdeen 25-26 Jun 2009, Aberdeen 20-21 Aug 2009, Aberdeen 29-30 Oct 2009, Aberdeen

overview The exam preparation workshops are designed to complete the knowledge requirements for the APM Professional (IPMA Level D) or PMI’s CAPM and PMP exam syllabus, depending on individual preference. The 2day workshop will also address exam technique and other valuable tools to maximise the candidate’s chance of exam success.

objectives • T o fully prepare candidates for the APMP (IPMA Level D) / PMI exam and maximise the chances of exam success. • T o provide an optional accreditation workshop for those candidates that have already attended the Project Management Professional programme.

Qualifications book online or call

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60

60

• APMP (IPMA Level D) Full Distance Learning • PMI Full Distance Learning The materials provided in the modular distance learning packages will provide all the knowledge required in all areas of project management, from strategic and commercial implications, to the technical, organisational, and people management skills required to participate effectively within a project team. These materials fully cover the APM Professional (IPMA Level D) exam syllabus or the Project Management Institute’s (PMI) Project Management Professional (PMP) / Certified Associate in Project Management (CAPM) credentials, depending on the individuals preference . 20|20 generally recommend the IPMA qualification in Europe and the PMI qualification elsewhere but please contact us if you require guidance or advice as it may depend on your industry sector and location. The Full Distance Learning Option Package is designed around optimising exam success and as such, the 60 hours required study time is divided into four modules. These can be purchased separately or in a single transaction. The package is for the learning materials only, the relevant exam can be purchased directly with the accrediting organisation at a time and location to suit the learner. Our Tutor support package will provide you with your own designated tutor from 20|20’s Accreditation Support Team together with a revision guide, body of knowledge & exam syllabus where appropriate, sample exam papers and exam tips. The Tutor Support Package is a pre-requisite for those planning to undertake either examination. A 50% reduction is available for the second qualification for those purchasing the tutor support package for both IPMA and PMI qualifications (excluding examination fees).

target audience This qualification is for anyone who has working in a project management environment, such as project office personnel, team members, or recently appointed project officers, or for anyone who has recently taken on project management responsibilities as part of their job. The flexibility of distance learning study allows participants to manage their study time around work and social commitments.

20|20 are pleased to offer our internationally accredited Project Management Materials as a Full Distance Learning Option which offers the complete knowledge requirements for the IPMA Level D / PMI PMP examinations.

price per person

Full Distance Learning Package: £895.00 OR Price Per Module: £295.00 Tutor Support Package £295 (Includes sample paper marking, email / telephone support, surgeries and exam preparation day)

exam fees

overview

APMP (IPMA Level D) £290.00

Four Modules which can be purchased separately or in one transaction.

PMI CAPM $300 PMI PMP $555

Each module contains a number of units.

The Tutor Support Package is mandatory when booking any exams.

Module 1 – Project Management Context Module 2 – Project Planning & Control Module 3 – Project Organisation and People Module 4 – IPMA / PMI Revision Guides When purchasing the modules in one transaction you will also receive a Study Guide, a copy of the relevant Body of Knowledge, Exam Syllabus and Mock Examinations.

The APM Professional (IPMA level D) examination: The APMP examination typically involves one three hour written essay-based paper, answering 10 questions from 16 (UK example).

The PMI Credentials: The Certified Associate in Project Management (CAPM) Credential consists of a 3 hour, 150 question multiple choice examination. For candidates with more than 5 years Project Management Experience (or 3 years with a Bachelors degree) the Project Management Professional (PMP) Credential examination consists of a 4 hour, 200 question multiple choice exam. Candidates will be required to demonstrate suitable experience (please see www.pmi.org for further information)

objectives The programme provides candidates with the knowledge required for APMP/PMI exam success through a flexible and non-restrictive timetable, allowing individuals to work at their own pace and offer increased access to learning.

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APM Practitioner Qualification (IPMA Level C) The APM Practitioner Qualification is for Project Managers, Project Co-ordinators and Team Leaders with more than three years experience managing non-complex projects. This intermediate qualification is for project management practitioners who can demonstrate their ability to manage any non-complex project or run a key control function of a large scale project. The Practitioners Qualification (IPMA Level C) is for any relatively experienced professionals looking to demonstrate their ability to manager projects successfully. As an APM approved assessment centre, 20|20 administers the assessment over a two and a half day residential course, where you will be engaged in: • Individual work: You will be expected to answer written questions based on a case study and a question regarding current issues in project management. • G  roup work: Working in groups you will be observed discussing and solving problems related to the case study. • Interview: Candidates will be interviewed by their assessors. This Qualification assesses the candidate’s ability to apply project management skills and techniques to a non-complex project, or to assist in a more complex project. It will be assessed, within the boundaries of a case study and is made against 30 assessment criteria.

overview Assessors will collect evidence of a candidate’s project management capabilities through group activities and exercises as well as through the written examination. Candidates will be observed discussing and solving problems relating to the project case study. In addition, all candidates will be interviewed by their assessor on an individual basis during the assessment session

audience This course is appropriate for individuals who have at least 3 years experience in responsible leadership functions of non-complex projects or have been a team member of a more complex project Candidates wishing to take the Practitioner Qualification must satisfy one of the following criteria: have passed the APMP Qualification; or can demonstrate good familiarity with the APM Body of Knowledge and have passed an equivalent qualification such as PMP, ISEB Certificate in Project Management, Open University Project Management Module M865 or can demonstrate they have a good foundation knowledge of project management, supported by evidence of relevant CPD.

duration 2.5 days

price per person

£1900 inclusive of APM exam fees and overnight accommodation

dates & locations 2-4 Feb 2009, Manchester 25-27 Feb 2009, Edinburgh 1-3 Apr 2009, Aberdeen 20-22 Apr 2009, London 13-15 May 2009, Manchester 20-22 May 2009, Edinburgh 6-8 Jul 2009, London 14-16 Sep 2009, Edinburgh 23-25 Sep 2009, Manchester 29 Sep 2009, Aberdeen 1 Oct 2009, Aberdeen 2-4 Dec 2009, Aberdeen The Practitioners Qualification will take place over a 2.5day residential programme. When booking this course you will be asked to complete a self assessment form, APM Practitioner Application Form and supply a Project-Based CV. For further information please contact 20|20’s Business Support Team.

objective By the end of the course, delegates will have demonstrated their ability to manage noncomplex projects based upon the APM’s five stage Project Lifecyle, and to formalise their capabilities with an internationally recognised qualification.

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APM Certificated Project Manager Support Package (IPMA Level B) The APM Certificated Project Manager (IPMA Level B) qualification provides a range of benefits for the individual, employers and Clients. The Certificated Project Manager will be able to manage complex multi-disciplinary projects with significant interfaces both within their organisation and with external suppliers and stakeholders. You will also be added to APM’s list of Certificated Project Managers, made available internationally. The qualification will provide added value by demonstrating your ability to manage and successfully deliver any complex project. For employers this benchmark certification provides confidence in successful candidate’s abilities to apply best practice into a complex project environment.

overview 20|20 provides a comprehensive support package to work closely with the applicant throughout the three stage APM certification process. This includes: Stage 1 - Submission of application – assistance with the completion of application forms,

For further information or to apply for the APM Certificated Project Manager assessment, please contact 20|20’s Business Support Team on 01382 730880 from the UK +44 1382 730880 from outside the UK

self assessment forms, curriculum vitae and a suitable project précis Stage 2 - Completion of a 5000 word project report. For your chosen project, which must have been completed within the last 5 years, you must be able to demonstrate that you had a full-time, hands-on project management role, and that you were responsible for dealing with the risks and issues as they arose. You should be able to evidence your responsibility for the project budget and/or deployment and control of project resources. Stage 3 – Preparation for the interview

audience Candidates must have gained extensive experience in the use of project management disciplines throughout their career and ideally managed several projects from start to finish. Experience of the complete project lifecycle is required. You must be capable of managing complex projects with the following characteristics:

“I received my certification from the Association for Project Management as a Certificated Project Manager, this being the British Associations equivalent to the International Project Management Association (IPMA) Level B, Senior Project Manager status. The value of having ones professional capabilities certified by a leading body, in a specific but almost universally transferrable field of skill sets, transcends the positive message transmitted to ones Clients and subcontractors. In addition to this there has been a noticeable increase in interest from potential employees and recruitment institutions alike, which lends further credence to the value of this certification within the market place.” Ray Honour Operations Manager Subsea 7, Brasil,

• Involvement of several companies and/or organisational units • Involvement of several disciplines eg. technical, business, financial • Interrelated sub-projects or work packages within the overall project context • R  equiring the application of many of the recognised project management competencies incorporated in the APM Body of Knowledge.

objective To provide support and guidance through the application process to maximise the likelihood of success. This includes key areas of assessment which, in addition to understanding project management practices also incorporates personal qualities and professionalism. To seek guidance and advise on whether the APM Certificated Project Manager is the right qualification for you, please contact our Business Support Team on 01382 730880 for further information.

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NHS Project Management Professional (APMP) Successful NHS project managers need to successfully deploy skills in project definition, appraisal, planning, execution and completion. They also need to demonstrate effective people management, organisation, stakeholder management, influencing and negotiation skills to complete their projects within cost, schedule, quality, safety and other parameters. This course, which has been accredited by The Association for Project Management (APM), aims to provide a forum specifically for NHS Project Managers and members of NHS project teams to gain exposure to Best Practice in Project Management in its broadest sense.

duration

Using the professional standard of the ‘Body of Knowledge’ as the basis for the programme topics, the topics will be addressed by demonstrating best practices and applying these to an NHS simulation project with elements for service re-design and capital schemes.

price per person

At the end of the programme delegates will be able to introduce and implement the best practice practical skills required by project management practitioners to successfully deliver their projects against measurable success criteria

target audience This course is designed for NHS project managers, project teams members, other managers, and all those who would benefit from keeping up to date with best practices in project management. No previous experience is required.

overview This course provides all members of a project team with the fundamental skills and knowledge to contribute to the successful management of projects within their organisation. For candidates wishing to undertake the APMP qualification a further 2 day exam preparation workshop is scheduled after the course. Please refer to the exam preparation workshop for further details.

objectives • T o present Project Management as a structured profession by following the standards of the International Project Management Association (IPMA) • T o ensure that delegates are trained to a consistent standard that can lead to a professional qualification in Project Management recognised by The Health Department

4 days

£995 excluding VAT

dates & locations

20-23 Jan 2009, London 3-6 Feb 2009, Glasgow 17-20 Mar 2009, Manchester 5-8 May 2009, Edinburgh 23-26 Jun 2009, Manchester 13-16 Jul 2009, London 14-17 Sep 2009, Edinburgh 19-22 Oct 2009, Manchester 2-5 Nov 2009, Glasgow “The NHS Project Management programme provides a good grounding in project management tools – not only applicable to improving the way you work in the NHS, but also in gaining a qualification. The exercises were extremely good at solidifying the materials presented” Kate Khan, Project Manager Leeds Teaching Hospitals NHS Trust Leeds UK

• T o identify the steps to implement successful project management within NHS Boards (Scotland) or Trusts (England & Wales)

“A good all-round course, concise and to the point. Well presented and good package of information received”.

• To ensure optimum use of software and other project management tools

Julian Lenahan, Buildings Project Manager North Tyneside Primary Care Trust Newcastle UK

• To set and maintain quality standards in your NHS projects • To share project experience with NHS Project personnel.

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Advanced Project Management Project Management is a key career profession and requires a wide range of technical and people skills. 20|20’s Project Management Practitioners Programme provides all of the essential knowledge requirements, but to become fully competent to manage complex projects there are additional knowledge and skills required. The Advanced Project Management course provides a safe environment for developing and practicing these skills alongside fellow Project Managers. It also promotes a range of more advanced skills to supplement core knowledge areas.

duration

Working in teams, this course provides action-based learning around a large and complex project – providing an opportunity to apply existing and new skills and consider their application. The extensive case study provides a safe environment to lead a multidisciplinary project team through a complete project life cycle identifying and dealing with all aspects of complex project management.

This course is delivered as an In-House training event although public courses can be scheduled throughout the year.

The course can also be run as an in-house programme configured around a specific inhouse project if required.

target audience This programme is designed for those who have attended the Project Management Practitioners Programme, or who have equivalent practical experience in a project management environment.

overview This course provides a development pathway for those seeking a career in project management and likely to manage, or be part of a project management team, delivering complex, high value or high risk projects. The course also provides the skills necessary, if supported by relevant practical experience, for those seeking accreditation at IPMA Level B or IPMA Level C (please refer to www.ipma.ch)

objectives • T o provide a range of advanced technical project management skills including quantitative risk analysis, risk opportunity analysis, advanced resource management techniques and Earned Value Management

3 days

“The Advanced Project Management workshop gives a practical environment in which to practice the techniques learned on the Project Management Practitioners Programme, allowing you to test and develop your competencies in a complex project environment.” Breno Bergman, Project Manager, Technip, Vittoria, Brazil. The course was well received and the attendees felt they had learned a lot and were noticeably motivated when they returned to work. The mix of skills training and case studies challenged participants to work through the application of advanced techniques in the workplace. Iain Edmonstone, VP Americas Region, Canyon Offshore, Houston, USA

• T o provide a series of practical tools and techniques relating to Contracts & Sub-contract management • To provide an essential guide to key legal and financial project management frameworks • T o provide an advanced series of tools and techniques to leverage the full value of a project’s human resources • To provide a safe environment for practicing advanced project management skills.

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E: info@2020.eu.com W: www.2020.eu.com

01382 730880 from the UK +44 1382 730880 from outside the UK p|13


18

18

Project Leadership Leadership is important to the success of a project because leadership is essentially about motivating people. However, what may be characterized as “managership” is equally important because this is about getting things done. Can the two be reconciled? For this it is necessary to turn to a fundamental principle underpinning the concept of project management. Project management is a structured but flexible process for producing a new end result. Its success depends on the application of a two step sequence: First plan - then produce. This is the basis of every successful project life cycle. To get a project started off right, the project manager must become a leader. However, the style of leadership does need to change as the project progresses through its life cycle. The table below shows how management techniques need to be allied to different leadership styles throughout a typical project lifecycle. In this, project management is unique. Whilst a manager may develop his or her “team” once, the project leader must be conscious of the “Project Team Development Cycle” for every project and throughout the project life cycle.

target audience This course is for anyone currently or soon to find themselves in a project leadership role whether leading projects, programmes, operational teams or managing change.

overview This course aims to provide participants with a framework for understanding the people involved in projects and equip them with the skills and knowledge to work most effectively with others. Without these key people skills project managers often fail.

objectives • Lead project teams through more effective communication • Identify motivational value systems to improve productivity and co-operation • D  escribe predictable change stages and identify appropriate leadership strategies for each stage • R  ecognise and understand the differing organisational structures and roles and the effect they have on the teams dynamics • U  tilise a powerful four-stage collaborative negotiation process • D  emonstrate how change can affect the project climate and how it should be managed. • C  reate a Leadership Development Plan to implement when you return to work.

duration 3 days

price per person £995

dates & locations

2-4 Mar 2009, Aberdeen 11-13 May 2009, Aberdeen 8-10 Jun 2009, Newcastle 1-3 Sep 2009, London 5-7 Oct 2009, Aberdeen 23-25 Nov 2009, Manchester “I thoroughly enjoyed participating in the programme. It enabled me to recognise how my behaviours impact on my colleagues both positively and negatively. It helped me to realise that I needed to change some of my behaviours in order to get the most from the relationships I have with my colleagues and I believe I have benefited as a result – Highly recommended!” Dave Cawson, Operations Manager, Subsea7, Aberdeen UK. “An excellent course broken down into relevant sections pertaining to Leadership. The session on teams being particularly useful to me. The trainers informal style initiating questions throughout and with several team exercises made the course very enjoyable as well as informative” Dan Wright, Commercial Manager Bibby Offshore Aberdeen UK

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK p|14

E: info@2020.eu.com W: www.2020.eu.com


6-12

6-12

Project Team Workshop Even the best planned projects can fail because the project team is not performing as well as it might. The need to develop the team, whether at Project Kick-off or at key milestones, is an essential element of successful project management. The contents of this workshop are always designed around the team’s needs and the delivery customised to deliver tangible improvements in team performance as well as providing key deliverables where required. Typical elements for the workshop include team-based activities to help the team understand where they currently are, agree where they need to be, and start the process of working effectively to get there. Using a challenging mix of exercises, strengths and weaknesses can be openly appraised and team behaviour improved. Workshops are often used to deliver tangible project-based deliverables, or bring together a wider team – such as the Client/Contractor project team. All workshops are developed to meet the specific needs of the project rather than a generic approach, which can include outdoor activities where appropriate

target audience This workshop is designed for any project team wishing to improve its effectiveness through harnessing the power of the team. It can be designed for new, ad hoc, functional, multi-national or existing teams.

overview Developing high performance teams cannot be left to chance. These workshops are built around specific requirements to rapidly develop teams to be able to deliver challenging projects. Using team-based activities, strengths and weaknesses at individual and team level are openly assessed and developed to improve team motivation and performance.

objectives • A  gree team roles and performance measurement • Facilitate project clarification

duration 1-2 days

This course is delivered as an In-House training event although public courses can be scheduled throughout the year. “Very beneficial in identifying different characters within teams and how each is just as important as the other, as everyone has a part to play! Lorna-May Raeburn, Data Process Control Manager NHS Practitioners Services Edinburgh UK “When we kicked off the Shell Project we had to do one thing - get our newly formed team working as a unit as quickly as possible. We were recommended 20|20 and little more than a week later they hosted a team-building session for us, carefully tailored to our needs. It was a great success, helping accelerate us through the team forming and storming phases, to the productive performing phase” Derek Birnie, Project Manager Northern Europe and Canada Acergy Group, Aberdeen UK.

• Agree and remove barriers • E mphasise the importance of the team • Implement effective communication • Understand team behaviours • C  reate/develop an effective team • B  ring together a wider team, or Client/Contractor teams where applicable • Introduce and utilise Team Leadership and Team Motivation models • F or team members to openly discuss strengths and weaknesses.

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E: info@2020.eu.com W: www.2020.eu.com

01382 730880 from the UK +44 1382 730880 from outside the UK p|15


12

12

Risk Analysis and Management The importance of risk management in projects can hardly be overstated. Awareness of risk has increased as high profile projects have been delivered late or over budget. This project-specific risk management workshop provides personnel with a solid understanding of project risk analysis and management and the practical application of these techniques to their own project. Most project managers have a strong belief in their ability to deliver their projects on time and within budget. But what are the risks to the successful completion of your project in a complex stakeholder environment? This course explains the principles of project risk management and provides you with the tools to use, maintain, and extend the functionality of your Risk Management approach relating to a specific project.

duration

Topics include Risk Identification, Risk Exposure, Qualitative Risk Analysis, Quantitative Risk Analysis, Risk Mitigation and Reduction, Risk Opportunity Responses and Risk Documentation. The course follows best practices from The Association for Project Management’s (APM) Project Risk Analysis Method (PRAM), The Project Management Institute’s ‘Body of Knowledge’ and uses a real project to provide an opportunity to practice techniques.

dates & locations

target audience

“This course has encouraged me to broaden my focus when considering risk and the associated controls. The facilitators are fantastic at encouraging participation and kept the two days very interesting and rewarding.”

This course is designed for staff who are involved in project risk management at any level. It can also be delivered as a project-specific workshop to engage a project team in the process and produce tangible outcomes.

overview This workshop provides a comprehensive review of best practice in project-based risk management using a mix of participant’s ‘live’ projects and experience and an engaging case study. The workshop provides delegates with a detailed understanding of the risk lifecycle and the use of both qualitative and quantitative techniques in risk identification, assessment and mitigation. International best practice is shared with delegates.

objectives • T o provide a thorough understanding of the principles of project risk management in projects • To identify project risks & configure your risk environment • To develop appropriate risk factor models • T o assess the resource requirements and the benefits of different risk assessment techniques • To perform risk analysis and create results-based reports • T o implement a risk management programme and strategy to deliver practical benefits that can be applied by attendees, immediately upon return to their project environment. When run In-House this course can be tailored to become project-specific

2 days

price per person £595 excluding VAT

26-27 Feb 2009, Aberdeen 13-14 May 2009, Manchester 27-28 Aug 2009, Aberdeen 1-2 Oct 2009, London

Glen Mitchell , Senior Risk and Safety Advisor, Bibby Group, Aberdeen UK. “The course was informative, well structured, and well delivered. Both myself and my organisation have benefited from the course and I can thoroughly recommend it to anyone who wishes to take a professional approach to the management of risk within their organisation.“ Dr. Fergus McKenzie, Programme Manager, ITI Life Sciences, Dundee UK. “I thought the course was excellent, very informative and the practical exercises brought the topic alive and also made it fun. I found it useful, as a Risk Engineer, to put myself in the position of a Project Manager and look at Risk from their perspective. The presenters were also excellent, they were very knowledgeable and were able to discuss relevant and interesting examples. I found the course to be of value and it also provided some inspiration for running my risk sessions.” Karin Morrice, Risk Engineer Acergy Group, Aberdeen, UK

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E: info@2020.eu.com W: www.2020.eu.com

01382 730880 from the UK +44 1382 730880 from outside the UK p|16


6-12

6-12

Project Planning & Control Project personnel require a broad range of techniques and skills to help them to effectively and accurately manage and control their projects. Techniques such as practical planning, estimating, monitoring, forecasting and controlling of projects are all areas that are of prime importance in making projects successful. This short course is designed to provide delegates with a range of technical project management skills. It will allow delegates to develop their skills in planning, organising and controlling their projects through exercises and simulations. Course topics include Work and Scope Definition, Project Planning, Resource Management, Project Monitoring & Control and The Use of Software Tools. At the end of the course delegates will be familiar with compiling, reviewing and changing the 4 main planning documents – Network Diagrams, Gantt Charts, Resource Histograms and S-Curves.

target audience This course is designed for those who need to compile, use or review project plans. It can also be delivered as a project-specific workshop to engage a project team in the process.

overview This course provides all the necessary technical skills for those who need to define the work, identify tasks, use logic, identify milestones, estimate durations and resources, identify resource requirements and prepare a baseline plan – using Network Diagrams, Gantt Charts, Histograms and S-Curves. The course also covers essential progress measurement and forecasting techniques.

objectives • To clearly define and breakdown work into its key aspects • To utilise techniques and tools used in planning, organising and controlling projects • To establish methods of preparing budgets and realistic targets • To utilise techniques which will allow comprehensive management of project resources • To produce accurate workable plans with detailed cost, time and resource breakdowns • T o produce an accurate representation of project progress and results achieved

duration 1-2 days

This course is delivered as an In-House training event although public courses can be scheduled throughout the year. “I found the Project Planning course very worthwhile. The content was delivered with practical application very much in mind, and I came away with some straight forward tools and techniques, for example, for assessing and managing risk.” Maureen Kidd, Senior Health Improvement Officer, NHS Health Scotland Edinburgh, UK “As a new Project Manager I found this course with 20|20 to be extremely useful. It helped give me a good understanding of the principles of Project Management and Project Planning and how to apply them in the workplace. I am certainly a more effective Project Manager now that I have completed this course. David Hall, ERP Project Manager DC Thomson & Co Ltd Dundee, UK This course explained the basics of project planning and control, and why we do it. The knowledge will help me greatly in a new position.

• T o monitor and control and reliably forecast the cost, time and quality aspects of your project.

Willie Dunn National Oilwell Varco, Montrose UK

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E: info@2020.eu.com W: www.2020.eu.com

01382 730880 from the UK +44 1382 730880 from outside the UK p|17


3-6

3-6

Project Initiation / Project Board Workshops These project-specific workshops have been developed to provide project teams and project boards with a facilitated and structured process to initiate their projects. Successful projects have common attributes including; clear roles & responsibilities, SMART objectives and a clear scope definition, formal project initiation & a clear and agreed Project Management Plan, benefits realisation linked to the Business Case, an approvals process, good risk management, realistic project plans, effective project monitoring & control, an effective Project Board, formal change control & issue management, project closeout, benefits and dis-benefits review, a post project evaluation & lessons learned process. These workshops, customised to suit the project at its current stage, aim to provide a structured approach for new projects to ensure that their project is initiated properly to provide the best possible chances of project success. The workshops are based around specific targeted needs and are designed to provide tangible outputs for ensuring project success. Whilst the precise outputs are agreed in advance, they typically include key elements of the project plan.

target audience This workshop is designed for project teams or project boards at the earliest stage of developing their project plans. The workshop should be attended by all those with a key role to play in the project.

overview Project success does not happen by chance. This course is used to facilitate and support a new project team in the initiation of their projects by applying best practice methods to their own projects. The workshops are designed to produce tangible and valuable project outputs whilst guiding the project team or project board through their roles and responsibilities.

objectives • T o ensure that roles and responsibilities for the project are agreed and understood, from members of the Project Boards to members of the Project Team

duration 1/2-1 day

This course is delivered as an In-House training event although public courses can be scheduled throughout the year. “As a clinician with no experience of project management, and a feeling that a training session was almost certainly a major waste of time, I was very pleasantly surprised. I would recommend that anyone becoming involved in a major project should attend.” Morag Cunrow, Clinical Dental Director, NHS Tayside, Dundee UK. “This is one of the most useful courses that I had attended for some years, we encouraged the Senior Medics to join us - and all participants felt it was very good use of their time!” Julie Fletcher, Assistant General Manager (Interface Services) NHS Grampian, Aberdeen UK.

• To agree the objectives and scope of the project • To commence the preparation of key deliverables such as: The Project Risk Register The Risk Management Plan The High Level Plan The Project Organisation Change Control The who, what, why, when & how of the project To provide an overview of best practice project management To agree project controls To agree a Staged Gate Review process where applicable To aid in the development of a performing project team.

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E: info@2020.eu.com W: www.2020.eu.com

01382 730880 from the UK +44 1382 730880 from outside the UK p|18


6-18

6-18

Programme and Portfolio Management This course introduces the use of Programme Management Techniques to ensure that groups of projects that share a common benefit can be managed effectively. The effective management of programme interdependencies, programme-level risks and programme resourcing are explored and the benefits reviewed. The course follows best practice Programme Management as specified by the Office of Government and Commerce (OGC), International Project Management Association (IPMA) and the Project Management Institute (PMI). The course can also introduce delegates to the use of Portfolio Management to ensure that project investments are well-balanced in terms of size, risk and projected payoff, and that they are aligned to business objectives. The course addresses the use of portfolio management to view each initiative in terms of risk and payoff to the business and then prioritise them accordingly. The course covers the best practice five steps of portfolio management as specified by the OGC and also considers Portfolio Management references from IPMA associations and from the PMI. To ensure the course is highly relevant, it is usually delivered ‘in-house’, allowing the case studies and simulations to be directly relevant to participants. The course can also be delivered as a workshop to ensure that all the issues are discussed and appropriate action plans facilitated for effectively implementing best practice within an organisation.

target audience This course is usually delivered to a senior management team, or a team with an interest in applying programme and/or Portfolio Management techniques. It will also be of interest to those keen to ensure their own skills are kept up to date.

overview The course is based on best practice content from leading programme and management practitioners. It provides an opportunity to see and practice methods of directly linking project delivery to an organisation’s strategic objectives. Using case studies, simulation programmes and portfolio techniques are broken down into logical tools that can be effectively implemented.

objectives

duration 1-3 days

This course is delivered as an In-House training event although public courses can be scheduled throughout the year. “The fact that I could take an existing course and tailor it for Acergy IMS coupled with the excellent presentation and materials resulted in an effective and effcient workshop.” Luke Halliday, IMS Engagement Director, Acergy, Aberdeen UK. “I thought 20/20’s delivery of the Programme & Portfolio Management module was excellent. I thoroughly enjoyed learning about current best practice in this emerging area of Project Management and found the approach used by 20/20 of delivering the course content through discussion and practical examples to be very effective.” Craig Duncan, MSc Project Management 3rd Year Student, University of Aberdeen, Aberdeen, UK

• T o understand the benefits of Programme and Portfolio Management techniques in a project environment • T o learn how to apply the 5 step approach to Portfolio Management to bring business benefits • T o learn how to apply Programme Management tools and techniques to manage projects that share a common benefit • T o challenge the conventional approach to projects by also utilising programme and portfolio management techniques • To identify when and how Programme or Portfolio Management should be applied • To identify the corporate governance issues surrounding a Portfolio • To consider the implications of introducing Programme and/or Portfolio Management.

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01382 730880 from the UK +44 1382 730880 from outside the UK p|19


6

6

Microsoft Project Workshops Microsoft Project has become the de facto standard for Project Planning tools in most organisations. Its prevalence on PC desktops has led to wide scale usage by a diverse range of staff involved in all types of projects. While many organisations deliver MS Project training as though it is just another software package, 20|20 believe that fundamental planning skills are also required to ensure it is used effectively. Our MS Project workshops are built around this concept and are based on content aimed at 3 levels (with the content being structured according to the needs of the participants and the organisation): • Introduction to Microsoft Project

duration

1 day workshops customised to suit competence level This course is delivered as an In-House training event although public courses can be scheduled throughout the year.

• Managing Projects using Microsoft Project • Microsoft Project for Advanced Users The workshops are designed to provide those who have used the tool without formal training with a structured overview of its capabilities in a project environment.

target audience Workshops are arranged to suit specific levels of experience and knowledge requirements. Typical groups are no larger than 6 people to ensure that practical support is provided in their use of the software.

overview From an introduction workshop using core planning principles through to a customised workshop focusing on advanced techniques such as Earned Value Analysis and Schedule/ Cost forecasting, these courses can be tailored to requirement. However, all the workshops ensure delegates have a sound understanding of planning or advanced planning techniques to underpin the software.

objectives (workshop dependent) • Build a Plan using the 6 steps of Planning • Create and use logical constraints effectively

An excellent guide to Microsoft Project without over complicating software, and very well thought out and methodical exercises.” Garry Johnstone, NHS Tayside, Dundee UK. “The trainer was excellent; not only was his delivery very good, but he improvised very well. I was very pleased with the way the facilitator balanced the course out between the delegates’ [very diverse] levels of knowledge. I found the course very informative and I got a lot out of it. I am already implementing some of the key points in my project plans to date. I would recommend the course to colleagues, and won’t hesitate to use 20|20 again for future courses.” Rory Anderson e-Planning Manager Dundee City Council Dundee, UK

• Use Milestones • Create and use calendar types effectively • Control task durations • R  esource the plan using different resource types and manage them effectively • P  roduce a project budget and make effective use of cost, other and custom reports • E nter project progress and effectively monitor and control the project plan • U  se advanced logic, ‘crashing’ techniques & Earned Value Analysis.

book online or call 01382 730880 from the UK +44 1382 730880 from outside the UK p|20

E: info@2020.eu.com W: www.2020.eu.com


Professional Development

Open learning A range of Management Development programmes are also available through 20|20’s sister company, Open Learning Limited. Many of the programmes are offered as ‘open’ courses and all can be tailored to suit individual company requirements. Some of the courses are listed below: Leadership Development Programme

Managing Conflict in the Workplace

Management Plus

Presentation skills

Team Leader Programme

Quality Management

Introduction to Supervisory and Delegation Skills

Time Management

Effective Meeting and Facilitation Skills

Train the Trainer

Absence Management

Advanced Sales Programme:

Managing Performance

Selling Skills

Appraisal Skills

Selling A Service

Communication Skills

Advanced Selling Skills

Recruitment and Selection

Sales Management

Diversity Advantage

Global Account Management

Team Development

Negotiation Skills

E: info@openlearning.eu.com W: www.openlearning.eu.com

For further information please contact

Open learning on 01382 735863


Open Course Booking Form

Please copy this page and fax back to 01382 779442 or +44 1382 779442 (outside the UK) to confirm your booking or email to info@2020.eu.com. This form can also be downloaded from our website www.2020.eu.com Alternatively you can register your booking by:

From the UK: 01382 730880 International: +44 1382 730880

Post to: Brook House, Brook Street Broughty Ferry, Dundee DD5 1DQ, Scotland UK

Book Online www.2020.eu.com

Course Title....................................................................................................... Date............................ Price............................ Course Title....................................................................................................... Date............................ Price............................

Bookings To confirm your place on any of our open courses, please complete the details opposite & return the form to info@2020.eu.com or fax number +44 (0)1382 779442. Once your booking has been received an acknowledgement letter will be issued followed by joining instructions shortly before the scheduled course dates. If you have any queries please call +44 (0)1382 730880.

Course Title....................................................................................................... Date............................ Price............................ Your Details (person attending course) Title.......................................... Full Name....................................................................................................................................... Job Title................................................................................................................................................................................................. Company.............................................................................................................................................................................................. Address................................................................................................................................................................................................. ......................................................................................................................................... Post Code................................................. Department Head.............................................................................. Training Manager...................................................... Tel................................................................................................. Fax...................................................................................................

Accommodation All our open courses are delivered as non-residential programmes. If you do require any accommodation, please contact the 20|20 Business Support Team as we can often recommend preferential accommodation rates in the training venue. Please contact the 20|20 office if you require any special arrangements to be made or dietary requirements that we can assist with.

Course Costs All costs are inclusive of lunch, refreshments and comprehensive training materials. Costs are exclusive of VAT and this will be charged at the prevailing rate.

Cancellations & Changes Please refer to our terms and conditions opposite. In the event of a cancellation, bookings can be transferable to other colleagues.

Incorrect Mailing If you wish to change any contact details or would like your contact details removed from future mailings / correspondence, please email info@2020.eu.com

Email....................................................................................................................................................................................................... Payment Details • I enclose a cheque to the value of £................................. payable to 20|20 Business Insight Ltd • Credit Card – Please debit my Card Card No............................................................................................................ Expiry Date....................................................... Cardholders Name........................................................................................................................................................................ Cardholders Signature................................................................................................................................................................. Card Billing Address....................................................................................................................................................................... or Please invoice my company Purchase Order No....................................................................................................................................................................... Accounts Contact........................................................................................................................................................................... ................................................................................................................................................................................................................... TERMS AND CONDITIONS Reservations Provisional bookings may be made by telephone, but must be confirmed in writing (including a purchase order number) within 7 working days. APMP Study 20|20 may refuse to submit candidates for exams who have not completed sufficient assignments or, in the opinion of the assigned tutor, have not shown evidence of learning progress. 20|20 therefore reserves the right to defer examination dates for those who are not fully prepared for the APMP examination. In the case of exam deferment by the candidate a charge of £100.00 applies to all APMP exam bookings. Fees All fees are invoiced when the course booking form is received and are payable within 30 days or 7 days before the start of the course, whichever is earlier. Fees quoted are correct for 2009 but 20|20 reserves the right to alter fees in subsequent years. All fees are exclusive of VAT which must be paid in addition to the quoted fee at invoice date chargeable at the standard rate then in force.

Course Literature Standard Course literature is copyright and may not be reproduced without permission. Cancellation 20|20 reserves the right to cancel or alter the dates or provision of services and the individuals providing the services. In the event of cancellation, bookings will normally be transferred to the next available course dates unless the client specifically requests otherwise. If a booking is cancelled or transferred to a different course by the client the following fees will be payable: All bookings are fully transferable to other colleagues within your organisation. NOTICE GIVEN  % OF FEE CREDITED ON CANCELLATION/ TRANSFER More than 60 days 100% 30 – 60 Days 50% Less than 30 days 0% Telephone cancellations can be accepted but must be confirmed immediately in writing (by post or fax).

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Testimonials Russell Stewart, Vice President, Subsea 7 Following a stringent selection process Subsea 7 first engaged 20|20 Business Insight Ltd in 2003 to develop and deliver a bespoke project management training package. Subsequently we have trained in excess of 150 personnel in what is a very complex subject, and the course feedback, formal and informal, has been consistently very good. Of particular note is the quality of trainers provided by 20|20 which, as promised, has remained consistent. The course has now been accredited by the IPMA. Perhaps a further testament of 20|20’s depth is that we also asked them to deliver a proposal to provide leadership training. Based upon a market assessment, and in particular the quality of their proposal and trainers, we have commissioned a series of training to be delivered over the next 6 to 12 months. Our company continues to benefit from the quality of product 20|20 has provided, and in that connection I have no difficulty in recommending the company to any prospective users of their services.

Paul Kingsmore, Director, Health Facilities Scotland NHS Health Facilities Scotland has been working in partnership with 20|20 Business Insight for over two years developing and delivering an extensive training and development programme for NHS staff involved in the delivery of a major capital investment programme in NHS facilities. The result has been the delivery of a series of high quality professional development courses in Project Management, Risk Management, Programme and Portfolio Management and Project Board training delivered throughout Scotland, including the development of a Project Management handbook. We look forward to the continuing development of this programme and the ongoing partnership with 20|20 and its team.

Elaine Mottram, Organisational Development Manager, NHS Grampian Asking the Whole Senior Management team from a busy clinical service (when they are a significant part of service delivery) to take 2 days out for training is not a request made lightly. However the need to develop some project management skills and to progress a major project meant that some time out was necessary - the pressure to add value was enormous but 20|20 managed to do just that and the feedback from the group was universally positive. 20|20 was extremely flexible about the content of the course so that the crucial aspects (from a practitioners point of view) were covered and they facilitated the session and the team’s discussions so that the likelihood of the group implementing what they had learned was maximised. The team are still saying that it was the most useful 2 days they have attended for many years!

Robin King, CEO, TS7, Perth, Australia. The feedback received from The Project Management Development programmes 20|20 have run for Technip Subsea7 Asia Pacific was exceptionally positive from the attendees. They found the presenter lively and entertaining and the material covered, which they found very relevant and useful in their current roles, was put across in an easily understood manner. The proof is really in the number of people who recommended the course to others and who wanted to do the next level course. Would highly recommend 20|20!

Tailored Programmes 20|20 specialises in delivering courses which are customised to meet specific client requirements. Building on extensive industry knowledge and accredited core course materials, 20|20’s team work closely with our clients to develop and deliver bespoke training programmes. This approach provides an organisation with a cost effective solution to developing their people with specific reference to internal best practices.


Scotland and International Brook House, Brook Street Broughty Ferry, Dundee Scotland DD5 1DQ T: +44 (0)1382 730880 England 3000 Aviator Way Manchester Business Park Manchester M22 5TG T: +44 (0)161 266 1150

www.2020.eu.com 20|20’s international operations are coordinated through our Office location in Scotland.

2009 Brochure  

Project Management Training and Development

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