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One Community Services Together we make a difference


ne Community is an independent charity, established in 1978, to support the voluntary and community sector. We also provide a range of services that help people to live independently. Our aim in all we do is to improve the quality of life of those we serve. We are the proud recipients of the Queen’s Award for Voluntary Service. We are not “the council”, though we do receive funding for some of our services through contracts and service level agreements with local authorities. Fundraising is vital to the continuation of our services, so donations and legacies are warmly welcomed to help us to meet the needs of local people. This document provides a directory of our services. Please see our contact details on page 3.

One Community Support, Care & Information Services Options Home & Community Support Options is a centralised hub providing information, support and services to carers, older people, disabled, isolated or vulnerable adults, and families within the borough of Eastleigh. The Options team will look at the needs of you and/or your family and make a personalised plan, accessing services in-house and from the local community. Personal assistant service – our carefully trained and friendly staff provide the care and support for clients to live independently in their homes, either through reducing barriers or providing appropriate assistance. This service is led by the client, so the support we offer is very varied, but could include short break respite, medical prompts, support with managing the home, personal care, meal preparation, routine implementation, support with communications or admin, or support to access the community, for example going shopping, to the library, to access a club or carry on with a hobby. Lifeline & Wristband service – to give users the freedom to live independently in their own home, safe in the knowledge that if they should have an accident, a fall or feel unwell they can get help quickly. Lifeline is a telephone linked support service designed to help clients to maintain an

independent lifestyle safely. In an emergency the client presses the panic button, worn on the person, which alerts by telephone a 24-hour careline centre where assistance can be immediately arranged. The Wristband offers peace of mind when the wearer is out in the community. It has a unique ID code which correlates to the client’s details. So anyone can ring the number on the wristband, give the ID code and the care centre can alert the appropriate person. We can also provide Keysafes – for keyholders and the emergency services to gain access to the property without forcing entry. The day activities service – offers a range of activities, entertainment and care for frail older people. We cater for people who have dementia or a physical disability. The aim is to provide enjoyable, stimulating and therapeutic activities, a good lunch and refreshments during the day. Door to door transport can be arranged. The day activity services also provide peace of mind for carers. The visiting scheme – provides a visitor for people who are isolated at home, perhaps due to ill health, a period in hospital, bereavement or another change of circumstances. Volunteers will visit for up to 12 sessions, providing companionship and, where possible, signposting

to other activities and services.

Drop-Ins are a regular feature, providing the opportunity for members of the public to meet with support organisations. Tel 023 8064 1202 Email 25 High Street, Eastleigh SO50 5LF

Hoarding service – provided to support individuals over a set period of time with short interventions to work through hoarding behaviours to try to change thought and behaviour patterns. This is not a house clear but a supportive service working with individuals at their pace to improve their home environment.

One Community Information Centre, Fareham The One Community Information Centre in Fareham Shopping Centre provides information about volunteering, support to voluntary and community groups and signposting to local services, activities and opportunities. Drop-Ins are a regular feature, providing the opportunity for members of the public to meet with support organisations and to access the support and information they need. The Centre is open Monday to Friday 10am -4pm, so long as volunteers are available. Tel 07702802556 Email Osborn Mall, Fareham Shopping Centre

To make a referral or to enquire about our Options Home & Community Support services: Tel 023 8090 2417 Email

Eastleigh Museum One Community is responsible for the day-to-day running of Eastleigh Museum, in an innovative partnership with Hampshire Cultural Trust and Eastleigh Borough Council. Our aim is to preserve the museum and its record of Eastleigh’s heritage while providing a community hub with outreach for One Community’s services. The museum, staffed by One Community volunteers, offers a shop selling local produce, locally themed goods and locally produced crafts, and a welcoming café serving hot and cold drinks, cakes and snacks. To the rear of the museum is One Community’s Information Centre (see below) and a temporary exhibition centre with a varied programme of exhibitions from Hampshire Cultural Trust, including many with a local flavour. The museum is open MondayFriday 10am-4pm, Saturday 10am-2pm. Tel 023 8064 1202 Email 25 High Street, Eastleigh SO50 5LF

Hate Crime Reporting Centre Our Hate Crime Reporting service is based at Eastleigh Museum If you have been targeted because of your disability, race or ethnicity, religion or belief, age, sexual orientation, transgender identity or sub culture, you can talk through an incident over the phone or in person with a member of staff. The service is available Monday-Friday 10am-4pm, Saturday 10am-2pm. Tel 023 8064 1202 Email 25 High Street, Eastleigh SO50 5LF

Young Carers One Community’s Young Carers service offers support to young carers aged 8 to 18 years who live in the Borough of Eastleigh. The activities organised give young carers time off from caring and the opportunity to make friends with other young people in the same situation. We aim to empower young people and provide them with positive experiences in a safe and fun environment where they are free to be themselves. Tel 023 8090 2462 Email

One Community Information Centre, Eastleigh The Information Centre at Eastleigh Museum offers information about services, volunteering, events, activities, training ... anything that might be of interest or benefit to local people. A computer is available for public use, particularly to access information and apply for benefits online, with staff assistance. The service is available Monday-Friday 10am-4pm, Saturday 10am-2pm. 2

One Community Research

One Community

One Community undertakes commissioned research projects for external agencies. Examples include research for the Police and Crime Commissioner and Hampshire Police, on children who have experienced domestic abuse, and on Neighbourhood Watch Groups. We undertake research projects on our own initiative, producing reports on Social Isolation, Nutrition, and how members of the LGBT+ community experience health services. This research informs our work and the work of our partner organisations. We also undertake research on behalf of voluntary and community groups to help them to evidence the effectiveness of their work with client groups, or to assist in consultation with service users, to help groups best meet their clients’ needs. Tel 023 8090 2400 Email

The central contact point for One Community is our reception at: 16 Romsey Road, Eastleigh Hampshire SO50 9AL Telephone 023 8090 2400 Facsimile 023 8090 2413 Textphone 023 8090 2401 Email Web Registered Charity Number 1052978 Registered in England as a company limited by guarantee, registered number 3132524 Registered office as above Follow us on Twitter, Facebook and LinkedIn

Transport Services One Community Transport

Hedge End Park Minibus Service

The Community Transport scheme provides group transport for community and charitable organisations who are registered members of One Community. They might be youth groups, sports clubs or older people’s lunch clubs. Our volunteer drivers regularly transport passengers to a variety of destinations using our fleet of accessible minibuses. The vehicles are available 24 hours a day, seven days a week. Tel 023 8090 2414 Email

Hedge End Park Minibus Service provides door-to -door transport for people with disabilities living in the Borough of Eastleigh and the eastern side of Southampton. It takes them from home to the superstores at Hedge End, Monday to Friday. Tel 023 8090 2432 Email

Parish Link Minibus Service

Volunteer minibus drivers needed—contact One Community Volunteer Centre on 023 8090 2458.

The Parish Link Minibus Service provides shopping opportunities to Eastleigh town centre on a Thursday, while linking neighbouring villages in the parishes. Tel 023 8090 2450


Shopmobility Eastleigh Shopmobility, located at the Swan Centre, Wells Place, Eastleigh, loans out powered or manual wheelchairs and scooters to enable people to do their shopping independently or to use other facilities in the town centre. Vehicles are loaned out by the day, but loans for manual wheelchairs over a longer period are available. Tel 023 8090 2402 Email

Eastleigh Dial-A-Ride is a door-to-door transport service for people living in the Borough of Eastleigh who find it difficult or impossible to use ordinary bus services. Registered users can travel anywhere in the Borough of Eastleigh. The service operates six days a week. Tel 023 8090 2450 or 023 8090 2432 Email 3

Community Development DBS Services

Community Development Team

One Community is registered as an “Umbrella Body” with the Disclosure & Barring Service (DBS) and can therefore offer services to countersign DBS applications. This service is mainly to support the voluntary sector, though we may be able to help local businesses too. Contact us to register or to receive further information.

Our Community Development Team offers a service to all local voluntary and community groups in the boroughs of Eastleigh and Fareham, to provide information, advice and guidance around the complexities of running a local group or charity. What we do:  Help set up new groups  Support groups in creating and using a constitution and polices  Source funding for groups  Advise on funding applications  Support trustees and committees  Develop action plans with groups  Provide information about legislation and legal requirements  Help groups voice their needs to statutory organisations  Provide a range of training and information seminars for local groups  Work with statutory and public bodies to provide cohesive community development in our area of operation  Facilitate networks for peer support  Organise events to celebrate volunteering and showcase the work of local groups Tel 023 8090 2400 Email

Membership of One Community Membership of One Community is open to voluntary and community groups operating in the Borough of Eastleigh (cost £15 per annum). Membership entitles organisations to minibus hire, room hire, administration support and equipment hire. We also welcome statutory agencies (eg Parish Councils, GP surgeries), and volunteering and community groups in the Borough of Fareham to join as associate members at £20 per annum, entitling you to all the benefits above except voting rights at our AGM. Please contact us for a membership application form.

Post Box Service—£20 per annum to members to use the One Community address and be notified of mail to be collected.

Volunteer Centre One Community If you want to volunteer We are here to assist in any way we can to:  Help find the right opportunities for you  Introduce you to the organisation/s of your choice  Inform you of all you need to know as a volunteer All you need to do is:  Make an appointment for a confidential, one-to-one chat with a member of staff  Ask for information on specific kinds of opportunities to be delivered to you by telephone, post, email or fax  Visit

Volunteer Centre One Community advertises volunteering opportunities, recruits volunteers and promotes voluntary activity. We provide information and support to volunteers, and match volunteers with volunteer -involving organisations from the voluntary, community and statutory sector. We work with volunteer-involving organisations in the boroughs of Eastleigh and Fareham to advise on good practice in recruiting and supporting volunteers. We work with the private sector to facilitate corporate or employee volunteering. Please get in touch to register your organisation with the Volunteer Centre

Tel 023 8090 2458 Email

Published June 2019 4

Profile for One Community

Services June 2019  

What One Community does.

Services June 2019  

What One Community does.


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