Enterprising to be in there. And that’s crazy because every one of those organizations are all about business development and networking. They are networking organizations. They just happen to be CEOs, business owners, clergy, doctors, and veterinarians – your ticket. And yet guys just don’t go into those rooms. I’m just amazed. I walk in for lunch and walk out with three leads almost every week.” Last but not least, McDonough credits his employees as a major key to his success. “The key to my business, really, is the people working for me, many of whom were clients before they became employees,” he said. “Imagine being a territory manager or sales person
and you can tell a customer, ‘I work for an organization that is manned by veterans, we have great systems, they have a fantastic reputation, they invest a ton and education, they go after the toughest jobs that primarily focus on the difficult the dangerous and the complex that nobody else will touch, they do it with state-of-the-art systems, top of the line gear, and they have the best warranties and guarantees in the market, and, oh, by the way, I was a client of theirs before I became a team member,’” McDonough said. “Do you think we get that client? Do you think we have more than a 60% closing rate? Yes! It’s a done deal! It’s about the people.” How does the future look for
Veterans Cleaning Solutions, especially as they embark on the Dothan market expansion? “Our significant market advantage is highly capable, skilled people willing to get out and put a handshake out there and smile at the customer and listen to find out what the problem is and give them a route to fix it and a date to start it,” McDonough said. “I think the future is hugely bright -- it’s so bright I gotta wear shades -- and the reason I say that is because of our people and because we cross-market so well. “We built a $600,000 going towards $1.2 million business in a 27,000 population market offering high-value cleaning services done by pristine people to one
VETS
client base. My techs make about $18 an hour, which is almost unheard of in the industry. I pay them commission, I don’t pay an hourly rate, so the client gets a highly competent, highly trained, highly experienced, highly motivated person who’s very efficient in their movements. They get it done, they are trained on customer service, and it’s a fantastic experience. That’s us in a nutshell.” Spoken like a well-disciplined, well-trained, experienced veteran of the trade who has been through some turbulence and wars in owning, operating, and building a business and who has now found uncommon success.
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