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Expert Résumé Writers for 22 years

Résumés, Cover Letters & Selection Criteria

In order to demonstrate our professional writing skills and expertise as Professional Résumé Writers and Career Coaches, we have provided a selection of samples of résumés, cover letters and selection criteria for your review. When ordering a new résumé package, all documents are created individually for each client, hence your résumé and cover letter will be crafted, worded and designed from scratch and tailored to your specific career objectives. However as our team are capable and results-driven, we are pleased to demonstrate the style and expertise we offer by providing samples for your review that will verify our professionalism and assist you in making an informed decision when choosing the best résumé service and Career Coach for you.

1300 Resume Pty Ltd © All material is copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review as permitted under the Copyright Act, no part may be reproduced, stored in a retrieval system, photocopied, recorded or otherwise without prior written permission.


Résumés Since 1995 we have prepared over 10,000 resumes for clients seeking jobs in the corporate sector and public service achieving a 98.5% success rate.

Feel welcome to review the following résumés which demonstrate the quality of our work and breadth of experience across all sectors.


0404 040 404

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cleo.dnile@hotmail.com

au.linkedin.com/in/cleo

É

Cleopatra D’Nile CAREER OBJECTIVE A tertiary qualified, results-driven and accomplished financial management professional with demonstrated experience across diverse industries and deadline driven environments, I am actively pursuing a challenging new career opportunity as a Financial Planning & Analysis Manager with PepsiCo Australia. Leading by example and achieving exceptional results align with organisational strategic direction, I have gained a broad range of expertise in overseeing complex budgets, financial performance and commercial management whilst maintaining compliance to regulatory requirements with a high level of attention to detail. Confident I would make a positive contribution to your team, I embrace the opportunity to prepare strategic plans, annual operating plans and rolling forecasts, providing comprehensive reports, forward analysis and insights to optimise business operations.

QUALIFICATIONS & TRAINING 2004 - 2007

Graduate Diploma in Chartered Accounting Institute of Chartered Accountants Australia (ICAA)

2000 - 2002

Bachelor of Business - Accounting & Finance University of Technology, Sydney

KEY SKILLS & COMPETENCIES • • • • • • • • • • • •

Conduct Financial Audits & Prepare Detailed Reports Monitor Company Regulatory & Legislative Compliance Analyse Data & Assess Results Against Forecasts Identify, Assess, Mitigate & Escalate Project Risks Accurate Financial Reporting & Associated Analysis Provide Financial Leadership & Management Lead, Motivate, Train, Coach & Empower Staff Develop Strategic Initiatives & Manage Change Improve Financial Management & Control Processes Budget & Forecast Preparation & Analysis Engage & Network with Industry & Peak Bodies Develop & Manage Budgets & Minimise Expenditure

• • • • • • • • • • • •

Financial Management, Purchasing & Reporting Actively Contribute to Income & Revenue Goals Meet & Achieve Departmental Performance Targets Demonstrated Conceptual, Analytical & Writing Skills Understand, Interpret & Apply Government Legislation Maintain Performance Against Strategic & Annual Plans Design & Implement Financial Systems & Procedures Advanced Cross-Cultural Communication Skills Build Effective Relationships with Key Stakeholders Develop & Implement Initiatives & Drive Innovation Conduct In-Depth Research & Undertake Analysis Maintain Accurate Manual & Computerised Records

Oracle & Hyperion BCC Enterprise JD Edwards - Showcase & Business Objects SAP - Business Objects & Crystal Reports

PROFESSIONAL MEMBERSHIPS •

Institute of Chartered Accountants Australia Member

COMPUTER SKILLS • • • •

Microsoft Word Microsoft PowerPoint Microsoft Dynamics GP - FRx TM1

• • •


E MPLOYMENT H ISTORY Aug 2016 - Current

LUMINA Level 18, 420 George Street, Sydney NSW 2000

Finance Manager Company Profile: Lumina partners with businesses to provide outsourced accounting, tax and finance solutions for businesses including document management, accounts payable/receivable and payroll through to commercial analysis, strategic advice, management reporting, budgeting and financial modelling, financial statement preparation and audit management. Key Duties: • Support the day to day operations of the finance department, ensuring the integrity and quality of data and reporting. • Contribute to commercial aspects of the company including management reporting, analysis and business partnering. • Manage an extensive portfolio and associated day to day operational accounting functions for outsourcing clients. • Coordinate the completion of daily operational tasks including payroll, accounts payable and receivable activities. • Ensure the accurate and compliant completion of direct and indirect taxation submissions within established deadlines. • Manage the completion of Fringe Benefit Tax, Goods and Services Tax, payroll tax and PAYG Withholding tasks. • Supervise month end processes including timetabling and the delivery of management reports to Finance Directors. • Analyse monthly figures, identify variances and provide relevant commentary and recommendations to stakeholders. • Lead, mentor, train, guide and develop a team of accounts from Assistant Accounts through to Group Accountants. • Manage, oversee and coordinate an operational team of accounts payable officers, junior and senior bookkeepers. • Provide ongoing training, support and advice to staff based on identified needs and performance appraisals. • Consult with the Finance Directors and clients to identify, assess and define business operations and requirements. • Prepare and produce regular financial updates and forward looking insights for stakeholders to inform planning. • Identify potential risks, issues and opportunities for clients based on comprehensive research and analysis. • Contribute to the development of policies, procedures and business controls to optimise and improve services. • Assist Technical Teams and external service providers in the coordination of statutory half year and year end audits. • Provide additional support and assistance to clients, Finance Directors and the wider team as required.

Mar 2010 - Aug 2016

ANIMAL LOGIC 38 Driver Avenue, Moore Park NSW 2021

Apr 2015 - Current Mar 2010 - Mar 2015

Finance Manager Financial Accountant

Company Profile: Animal Logic is one of the world's most creative digital studios producing award winning animation, visual effects and design. Established in 1991, Animal Logic has been at the forefront of digital content production ever since, working on productions including The Lego Movie, Happy Feet, Avengers: Age of Ultron and Avengers. Key Duties: • Responsible for the accounting and payroll function of the Animal Logic Group, including 3 Australian companies. • Supervise, manage and monitor an Assistant Accountant, Payroll Officer and Accounts Payable Officer. • Ensure staff are appropriately trained and able to respond to employee enquiries regarding accounting issues. • Prepare monthly profit and loss reports and reviews, compare with budgets and forecasts and report to the Board. • Manage account payable functions including balance sheet reconciliations and the approval of electronic transfers. • Prepare a range of internal and external financial reports on an adhoc, monthly, quarterly and annual basis. • Monitor departmental budgets against actual spending and identify cost reduction methods and measures. • Prepare and review monthly cash flow forecasts and supervise weekly bank reconciliations, identifying discrepancies. • Prepare a range of forecasts, budgets and plans, reviewing against actual spending and financial results. • Perform monthly cashflow management and variance analysis including CAPEX expenditure forecasts. • Manage and monitor the fixed asset register including requests and the reconciliation into the accounting system. • Liaise with external and internal auditors, ensuring audit requirements are met and reports are compliant. • Prepare, lodge and review various tax returns, reconciliations and reports to the ATO and U.S counterparts. • Review and approve Payroll calculations PAYG statements, superannuation payments and monthly pay runs. • Manage, review and renew corporate insurance, including the preparation and completion of workers’ compensations. • Develop, implement and evaluate financial policies, procedures and guidelines and identify improvement opportunities. Achievements: • Improved the budget tracking process for the Catering Team, reducing budget overruns and enabling more accurate budgeting. This same spreadsheet can also be utilised in preparing budgets for future functions.


E MPLOYMENT H ISTORY Apr 2008 - Apr 2009

WARNER BROS ENTERTAINMENT UK 98 Theobalds Road, London WC1X 8WB

Finance Manager Organisational Profile: Warner Bros. Entertainment Inc. is a fully integrated, broad-based entertainment company and a global leader in the creation, production, distribution, licensing and marketing of all forms of entertainment. The company’s vast library, one of the most prestigious and valuable in the world, consists of more than 75,000 hours of programming. Key Duties: • Responsible for the reporting and financial accounting of the TT Games group following its recent attainment. • Transfer and amortise finalised game assets as they are released to the parent company. • Perform General Ledger reconciliations, identifying and addressing un-reconciled differences. • Assist in the preparation and delivery of taxation packs to TT Games statutory entities as required. • Coordinate and track expenses in relation to approved budgets for various consolidated legal entities. • Receive, review and reconcile subsidiary sales and distribution reports from Eidios and Lucas Arts. • Identify opportunities for improvement, including the transition from Sage to SAP within the accounting team. • Create, maintain and track SAP projects, comparing costs against green lit titles still under development. • Determine capitalization points in development and perform quarterly impairment analysis as required. • Accurately record third part distribution and milestone revenues, participation expenses and minority interests. • Prepare reports detailing revenue and expense accruals during closing, including production and advertising costs. • Prepare and submit timely and accurate monthly and quarterly financial statements and cause of change reports. • Report to senior management in relation to tax provisions, intercompany account balances and relevant reconciliations. • Collaborate with the finance team in the creation and maintenance of accounting data, reports and statements. • Ensure the consistent compliance with US and UK GAAP accounting policies, procedures and legislation.

Nov 2006 - Jan 2008

MTV NETWORKS AUSTRALIA 4-16 Yurong Street, East Sydney NSW 2010

Financial Accountant Organisational Profile: MTV is a 24-hour general entertainment channel specialising in music, reality television and youth culture programming, operated by parent company Viacom International Media Networks headquartered in London with a local office in Sydney. Key Duties: • Manage and monitor an Accounts Payable Assistant, Finance Supervisor and Accounts Receivable Coordinator. • Responsible for the accounting function of multiple channels, including six in Australia and two in New Zealand. • Prepare, review and submit monthly profit and loss forecasts and reports to the international headquarters. • Supervise advertisement sales reporting and review subscriber revenue to support future business decisions. • Monitor budgets and expenditure, measuring forecasts against actual spending and provide financial advice. • Liaise with internal and external auditors as required to ensure a smooth, transparent and complaint process. • Prepare a range of taxation reports including Goods and Services, Fringe Benefit and Income Tax returns. • Supervise the management of the fixed asset register, including updating information and processing requests. • Review month end account balances and reconciliations to ensure accuracy and compliance with relevant policies. • Approve cheque runs, electronic transfers and purchase orders, review for accuracy and address discrepancies. • Prepare and submit regular financial and management reports including monthly and quarterly budgets and forecasts. • Manage and monitor cash flow, supervising weekly cash planning and requesting for additional funding as needed. • Oversee credit control duties, attending to debt collection and negotiating with debtors to achieve positive resolutions. • Prepare, oversee and manage annual financial reports and ABA reports to ensure compliance and facilitate auditing. • Prepare and calculate taxation, WorkCover requirements and superannuation payments, keeping accurate records. • Manage superannuation payments and PAYG tax calculations and review reports to provide salary sacrifice advice. • Supervise, manage and review company insurance, processing renewals to ensure channels have appropriate cover. • Develop, implement and review financial processes, policies and procedures to increase productivity.


EMPLOYMENT HISTORY Apr 2005 - Apr 2006

ONE DIGITAL 349 Bulwara Road, Ultimo NSW 2007

Financial Accountant Organisational Profile: One Digital offers professionalism coupled with integrity, in creating results driven strategic marketing. Through the appointment of a qualified marketer to steer clients’ business through the digital marketing maze, providing commercially smart web and digital strategies. Key Duties: • Perform Work in Process reconciliations and review and present results to relevant stakeholders. • Prepare monthly headcount reports and Salary and Wages Summaries to management as required. • Perform Month End reporting functions including media revenue reconciliations and balance sheets. • Administer staff payroll and maintain financial and payroll records including superannuation and entitlements. • Collect, collate and analyse financial data to identify and address variances and accurately monitor cashflow. • Prepare and calculate taxation, WorkCover requirements and superannuation payments, keeping accurate records. • Assist in the preparation of Fringe Benefit Tax Returns and other requisite returns in compliance with legislation. • Prepare and maintain the Audit File and act as the main point of contact for internal and external Auditors. • Ensure the established Payment Matrix is adhered to by the Accounts Payable Officer and Accounts Clerk. • Supervise, train and mentor junior staff in creditor payment runs, daily bank reconciliations and Purchase Orders. • Perform a range of revenue billing functions including billing of retainers and production of project and media invoices. • Facilitate meetings with the Client Service Director to raise issues and provide information regarding billing functions. Achievements: • Promoted to the role of Financial Accounting within six months of commencement as an Assistant Accountant due to demonstrated skills, abilities and dedication to the company.

Jan 2001 - Apr 2005

POULOS & ASSOCIATES 6 Ryde Road, Hunters Hill NSW 2110

Accountant Organisational Profile: Poulos and Associates is an accounting firm with chartered accountants who specialise in accounting, auditing, taxation and business services, including self-managed superannuation funds, GST compliance and other ASIC and taxation adherence for large corporate clients. Key Duties: • Examine the income and expenditure of institutions and prepare relevant financial documentation such as tax returns. • Prepare and produce year-end financial accounts for large corporate clients with annual turnovers of $100 million. • Provide corporate secretarial documentation for clients in accordance with established policies and procedures. • Prepare documentation and planning for legal structures including trusts, partnerships and superannuation funds. • Draft various accounting and financial management reports including consolidated accounts and monthly cash flows. • Ensure consistent compliance with GST legislation and other relevant ASIC and ATO policies and procedures. • Provide financial advice to high net worth individuals and related partnerships, trusts, companies and self-managed superannuation funds, including the preparation of statutory annual compliance audits.

P ROFESSIONAL R EFEREES Chantal Smith

Helen Johnson

Recruiting Coordinator Animal Logic 38 Driver Avenue Moore Park NSW 2021  0401 411 411

Finance Manager One Digital 349 Bulwara Road Ultimo NSW 2007  0413 049 049


0488 555 777

R

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p-sampson67@bigpond.com

www.linkedin.com/in/peter-sampson-4b4567

É

Peter Sampson CAREER OBJECTIVE Highly efficient and results-driven management professional, I am actively pursuing an exciting position with the desire to continue my positive contributions to TAFE NSW. Demonstrating a proven track record of achievement in leading multidisciplinary teams across various fast paced industries and deadline-driven environments, I have consistently prioritised customer experience whilst achieving desired outcomes. Leading by example and achieving exceptional results, I am proficient in the overall development and execution of innovative strategies to deliver continued market share and profitability objectives whilst strengthening a strong corporate culture within a motivated and cohesive team. Confident I would make a positive contribution to your team, I embrace the opportunity to lead and manage the Student Services and support function to deliver exceptional standards of customer service, provide strategic and operational direction, driving a culture of continuous improvement during period of structural change.

QUALIFICATIONS 2008 2007 2006 2006 2005 2004 2002

Master of Business Administration, Innovation & Leadership, University of Sydney Certificate IV in Training & Assessment, Western Sydney Institute of TAFE NSW Bachelor of Training & Development, University of New England Diploma of Business Quality Auditing, SAI Global Associate Degree Social Science (Emergency Management), University of Sydney Advanced Diploma of Business Management, University of Sydney Diploma of Business (Frontline Management), TAFE NSW

PROFESSIONAL DEVELOPM ENT 2018 2014 2011

Complaint Handling for Frontline Staff & Managing Unreasonable Complainant Conduct, NSW Ombudsman ISO 9001:2015 QMS Transition & Implementing Change Workshop, BSI Training Academy Update Address Adult Language, Literacy & Numeracy Skills, NSW TAFE Riverina Institute

KEY SKILLS & COM PETENCIES • • • • • • • • • • • • • •

Lead, Motivate, Train, Coach and Empower Staff Provide Customer Service Leadership and Management Drive Quality and Customer Centric Service Delivery Manage and Balance Competing Customer Demands Develop Strategic Initiatives and Strategic Direction Advise and Manage Complex and Sensitive Matters Manage and Review Human Resource Requirements Manage Finance and Accounting Functions Improve Resource Allocation and Management Project and Program Management on Time & Budget Engage and Network with Industry and Peak Bodies High Level Relationship Building and Sustainability Upholds a Clear Vision and Manages Cultural Change Develops and Implement Initiatives & Drive Innovation

• • • • • • • • • • • • • •

Meet all Regulatory and Compliance Requirements Analyse Budgets, Financial Trends and Forecasts Provide Recommendations to Enhance Performance Market Analysis and Drive New Business Opportunities High Level of Integrity, Dependability and Results-Driven Develop & Manage Budgets and Minimise Expenditure Seeks Customer Feedback to Attract and Retain Staff Instils a Positive Culture and Drives Business Reform Actively Contributes to Income and Revenue Goals Meet and Achieve Departmental Performance Targets High Level Conceptual, Analytical and Writing Skills Ability to Meet Deadlines and Conflicting Priorities Capacity to Resolve Issues and Develop Procedures Maintain Performance Against Strategic Plans


EMPLOYMENT HISTORY Mar 2012 - Current

TAFE NSW Sydney, New South Wales Student Services Manager

TAFE NSW is Australia's largest vocational education and training provider. Annually, the network trains over 500,000 students in campus, workplace, online, or distance education methods of education. It was established as an independent statutory body under the TAFE Commission Act 1990. Key Duties: • Supervise, manage and develop educational services staff to ensure the optimisation of service delivery. • Lead the provision of effective and responsive educational services with customer focussed outcomes. • Coordinate the allocation of human and financial resources to meet budget targets and business outcomes. • Prepare and produce a range of reports to evaluate service delivery including financial and performance analysis. • Contribute to the achievement of ISO 14001 and ISO 9001 through compliance to sustainability and quality targets. • Develop, implement and manage reporting systems and processes regarding customer enquiry outcomes. • Assess market standing and service delivery outcomes against competitors and customer expectations. • Manage the use of physical resources including available facilities to ensure positive student outcomes. • Monitor service contracts and ensure products and services delivered are compliant with contractual obligations. • Drive continuous improvement across services whilst ensuring ongoing compliance with regulatory standards. • Identify, assess and define operational risk and develop risk management plans to mitigate and reduce risk. • Undertake performance reviews and seek student feedback to ensure exemplary educational staff performance. • Respond to changing priorities, organisational objectives and legislative regulations in a positive manner. • Encourage staff adaptability and flexibility to remain responsive to customer requirements and expectations. • Foster and promote a customer centred culture that values continuous improvement and innovation. • Maintain a working environment that celebrates and is compliant with the public-sector values of cultural diversity, equity and ethical practice whilst providing a healthy, safe and fair workplace for all employees. Achievements: • Project managed transformational change across TAFE NSW from the design stage through to evaluation of delivery, successfully reducing operational expenditure by 25% whilst encouraging investment in education delivery, improved facilities and stronger community participation.

Nov 2010 - Feb 2012

AU MISSION EDGE PTY LTD Kariong, New South Wales General Manager

AU Mission Edge provides whole of business, values based, leader development programs for high reliability organisations operating within life risk environments. Key Duties: • Provide organisational leadership development programs as a consultant for high risk operating environment. • Liaise with clients to identify their operating environment, operational requirements and associated risks. • Develop effective programs to optimise organisational leadership whilst minimising operational risk. • Tailor programs and solutions to the unique requirements of clients and seek feedback for ongoing improvement. • Manage the day to day operations of the organisation, assuming 100% profit and loss accountability. • Determine strategies to enhance company productivity by providing effective methods in business operations. • Develop and implement budgets, forecasts and financial projections, maximise growth and analyse cash flow. • Establish and sustain positive relationships with current, previous and potential clients across various industries. • Attend and participate in networking events, representing the company in a positive and professional manner. • Complete all reporting requirements including for internal record management and client progress updates. Achievements: • Successfully provided guidance regarding the provision of strategic training and emergency service leadership development to diverse organisations including: - The Bureau of Land Management (BLM USA) - The International Association of Fire Chiefs (IAFC USA) - Fire and Emergency Services (FESA Western Australia) - Driver Safety Services (DSS Tasmania)


EMPLOYMENT HISTORY Jan 2005 - Jan 2015

NEW SOUTH WALES RURAL FIRE SERVICE Homebush HQ & Hornsby Ku Ring Gai District, New South Wales

Jan 2011 - Jan 2015 Nov 2010 - Jan 2011 Jan 2007 - Mar 2009 Jan 2005 - Jan 2007

District Services Officer - Inspector Learning & Development Coordinator - Services Acting Manager Learning & Development Systems Learning and Development Coordinator - Services

The New South Wales Rural Fire Service is responsible for the general administration of rural fire management affairs including coordination with local government of the State's Rural Fire Brigades and emergency planning and generally taking measures for the prevention of loss of life and property from fires. The Rural Fire Service is the largest volunteer fire and emergency service. District Services Officer - Inspector Key Duties: • Manage the activities of the District Membership and Learning and Development Services unit. • Provide effective operational oversite, support day to day activities and ensure continued service delivery. • Respond to critical and escalating incidents and assume control of the District to ensure effective responses. • Coordinate training, workshops, exercises and related training and development services across the District. • Train instructors to ensure sound subject matter quality and overall consistency of training delivery. • Manage the provision of learning and development services to external clients on a commercial basis. • Liaise with potential clients to promote and negotiate service delivery, optimising training revenue generation. • Oversee the provision of internal and external services, ensuring compliance with overarching strategic plans. • Undertake staff performance reviews, promote improvement and address areas of underperformance. • Manage staff performance, identify knowledge gaps and provide relevant training and professional development. Acting Manager Learning & Development Systems Key Duties: • Ensure ongoing regulatory compliance and quality outcomes of the Service’s Registered Training Organisation. • Design, develop and monitor internal systems, processes and procedures for training services. • Coordinate the activities and day to day operations of the Learning and Development business unit. • Provide technical and subject matter expertise to the unit in the development of courses and frameworks. • Coordinate the development and delivery of learning frameworks, training programs and course work. • Manage staff performance, identify knowledge gaps and provide relevant training and professional development. • Respond to issues of underperformance and promote continuous improvement amongst team members. • Identify, assess and pursue opportunities to improve and develop Learning and Development services. Achievements: • Acted as the lead consultant to the International Association of Fire Chiefs and Bureau of Land Management during inter-agency meetings and activities. • Assisted the United States Fire and Emergency Services in adapting Australian education methodology and competency-based development systems to suit their culture and philosophies.

COMPUTER SKILLS • • •

SAP Microsoft Word Microsoft Excel

• • •

Microsoft PowerPoint Microsoft Outlook Various Learning Management Systems

EXCELLENT REFEREES AVAILABLE ON REQUEST


 tom-sanders@hotmail.com

 0400 444 444

 Mandurah, Western Australia

Tom Sanders Oil & Gas Industry Professional

CAREER OBJECTIVE As a highly experienced and safety focused Technician and Supervisor in the oil & gas industry with a hands-on approach and sound technical skills, I am pursuing a challenging new position where I can utilise my extensive experience in equipment operations and site supervision spanning 15+ years. Self-motivated, diligent and results-driven with expertise in large scale, onshore/offshore oil & gas operations on production platforms and drill rigs with a proven track record of achievement overseeing permit processes to assure all work is carried out safely and in accordance with relevant guidelines and requirements. Highly organised with the capacity to multi-task and meet project objectives on time and budget whilst developing and sustaining strong relationships with internal and external stakeholders. Actively contribute to a productive team environment with the ability to manage and develop personnel whilst contributing to safety meetings and the development of improved procedures. I thrive in a high-pressure environment with experience working in remote areas and challenging conditions, utilising advanced problem solving and troubleshooting abilities.

QUALIFICATIONS 2016

Certificate II in Process Plant Operations - PMA20113 ACEPT - Munster, WA

LICENCES, TICKETS & CERTIFICATES 2017 2016 2016 2016 2016 2015 2015 2014 2011 2002 2001

OGUK Medical, Sonic Health Plus (Perth) Working at Heights, KG Training and Assessing (Perth) Confined Space Entry, KG Training and Assessing (Perth) Fire Safety Training, KG Training and Assessing (Perth) Forklift Ticket, KG Training and Assessing (Perth) Senior First Aid, KG Training and Assessing (Perth) Helicopter Underwater Escape Training (HUET) - BOSIET CA-EBS, IFAP (Fremantle) Marine Security Identification Card (MSIC), Veritas Group Echometer Well Analyzer Training, ECHOMTER, Wichita Falls (Texas U.S.A) Slickline Xpert, Kellyville Schlumberger Training Centre (Oklahoma U.S.A) Well Testing Xpert, France Schlumberger Training Centre (Pau, France)

KEY SKILLS & COMPETENCIES • • • • • • • • • • • • • • •

Site Management & Personnel Supervision Offshore & Onshore Oil & Gas Operations Production Platforms & Drilling Rigs Plan & Execute Well Interventions Completions, Slickline & Well Testing Umbilical Pre-commissioning & Testing Pneumatic Strength Testing & Hydrostatic Testing Coordinate Permit to Work Systems & Isolations Audit Lock Out/Tag Out & Permit Systems Nitrogen Purging (Membranes) & Leak Testing Project Coordination & Interface Management Performance Planning & Development Service Provider & Subcontractor Management Stewardship, Collaboration & Engagement Troubleshoot Operational & Critical Issues

• • • • • • • • • • • • • • •

High Level Communication & Negotiation Problem Solving & Troubleshooting Procurement Support & Purchase Tracking Mechanical Fitting, Line Drying & Blowing Equipment Operation & Maintenance Experienced in Hydraulic & Pneumatic Systems Operational Efficiency & Safety Management Production & Maintenance Management Proficient using SAP & MS Office Suite Capacity to utilise Various Database Systems Internal & External Stakeholder Management Flexible & Adaptable to Changing Conditions Manage Multiple Tasks Simultaneously Upstream & Downstream Operations Strong Analytical & Problem Solving Skills


EMPLOYMENT HISTORY May 2017 - Current

INTEGRATED WELL SERVICES (IWSS) | www.iwsas.com Client: EV Australasia - Osborne Park, Western Australia Senior Field Technician (Contractor)

COMPANY PROFILE: IWSS is a group of strategic business partners, providing a full range of Well Services and Solutions to leading organisations locally and internationally. IWSS specialise in all phases from Drilling to Well Testing, Well Services to Work over Services from concept and engineering, to execution and analysis. KEY DUTIES: • Provide technical support for EV, a global oilfield services business that specialise in well diagnosis through advanced downhole video technology. • Run downhole camera and video technology tools into offshore wells using drill pipe, slickline and wireline conveyance methods. • Perform maintenance activities on variety of down view, side view cameras and electrical components associated with EV camera technology range. • Work collaboratively alongside a broad range of oil & gas industry clients such as Santos, Woodside Energy and BHP to provide vision and understanding to well operators to assist them to resolve complex wellbore issues.

Jan 2016 - Apr 2017

R&D SOLUTIONS | www.randd-solutions.com Client: Woodside Energy

Drilling & Completions Advisor (Contractor) COMPANY PROFILE: R&D Solutions is a wholly owned oil, gas and renewable energies equipment and services provider. R&D prides provide a broad range of equipment and technology solutions from the remote outback of Australia to offshore Asia and Europe.

KEY DUTIES: • Assisted Woodside Energy with a broad range of drilling and completion solutions for offshore platforms in the North-West Shelf of Western Australia. • Contributed to the platform derrick deconstruction, planning of crane access to wellheads, including the preparation of deck layout drawings. • Assisted in the design of slickline conveyed straddle tool - a specialised tool, to sit inside wellhead. • Explored and obtained information such as design specifications, cost, rental cost of suitable well kill, lubricate and bleed pumping solutions, including preparing P&ID and rig up drawings. • Searched and obtained design specifications, costs, rental costs of slickline/wireline surface pressure control equipment including preparing rig up drawings. • Liaised with a broad range of stakeholders, representatives and engaged with the Woodside Energy team on site in regards to the operation execution phase of Slickline & Wireline activities.

Nov 2010 - Dec 2015

WOODSIDE ENERGY | www.woodside.com.au North West Shelf (NWS) Project

Well Services Supervisor (Contractor) COMPANY PROFILE: Woodside is Australia’s largest independent oil and gas company with a global portfolio, recognised for our world-class capabilities as an explorer, a developer, a producer and supplier of energy. Woodside’s producing assets in Australia include the landmark North West Shelf (NWS) Project. KEY DUTIES: • Managed and maintained various aspects of well services operations on the Goodwyn Alpha and North Rankin offshore production facilities located in the North West Shelf. • Maintained compliance with QHSE policies, standards, processes and workplace safe Operating Procedures (SOP’s.) • Prepared and tracked Permit to Work (PTW) in Integrated Safe System of Work (ISSoW) for all offshore well intervention activities. • Coordinated and monitored the permit process, ensuring all applications for permits were completed properly. • Verified isolations and other permit related items and carried out audits of the permit systems. • Ensured all potential hazards, work scope conflicts, risks, required barriers, isolations were identified/verified and control measures.


• • • • • •

EMPLOYMENT HISTORY CONT’D… Interfaced with Woodside representatives and specialised service providers, ensuring the planning and execution of well interventions were performed safely, successfully and within budget. Carried out troubleshooting of operational issues that occurred downhole in the completion as well as at surface with process and well intervention equipment. Contributed to and actively participated in hazard identification, HAZOPS and Peer reviews. Organised and managed the application and deployment of intervention products and services from third party service providers. Supervised third party contractors and service providers onshore and offshore ensuring all procedures, policies and standards were followed and adhered to.

May 2001 - Oct 2010

SCHLUMBERGER OILFIELD

| www.slb.com

Karratha, Western Australia Slickline Supervisor & Well Testing Supervisor COMPANY PROFILE: With presence in more than 85 countries, Schlumberger supplies the industry's most comprehensive range of products and services, from exploration through production and integrated pore-to-pipeline solutions for hydrocarbon recovery that optimise reservoir performance. KEY DUTIES: • Supervised well site activities and third party contractors during Slickline and well testing operations on offshore production platforms and drill rigs in Australia and overseas. • Managed and supervised Slickline personnel, equipment and resources to provide services of the highest standards of safety, quality and professionalism. • Coordinated the work permit process, ensuring all work was carried out safely and in accordance with Schlumberger’s guidelines and obligations. • Monitored work permits from commencement to completion and close-out, ensuring accurate recordkeeping. • Maintained electronic permit logs, ensuring to include all relevant/required information and issued accordingly. • Monitored and audited Lock Out/Tag Out (LOTO) system in relation to issued permits. • Ensured all down-hole Slickline tools and surface pressure equipment were maintained to the highest standards. • Carried out regular workshop and well site visits and audited the service delivery process in a timely manner. • Ensured all down-hole Slickline tools and surface pressure equipment were maintained to the highest standards. • Completed hydrotesting and nitrogen purging of surface equipment at the workshop and in the field. • Carried out numerous field well testing logs and prepared all permits for offshore operations. • Scheduled and coordinated logistic movements for the loading out and back loading of Schlumberger equipment. • Maintained and operated offshore surface well test equipment, including 3-phase and single phase separators, steam exchangers, hydraulic and pneumatic operated equipment, manifolds, transfer pumps, nitrogen pumps, chemical and fluid pumps, emergency shut down systems, air compressors, pumping units, flow control equipment and oil/gas testing equipment. • Coordinated equipment inspections with client’s QA/QC inspectors prior to mobilisation of equipment. • Conducted high pressure testing of surface equipment to ensure integrity and maintain certification onshore. • Carried out well test analysis of well bore gas and fluids at surface and down hole. • Fostered strong and mutually beneficial relationships with clients to create further opportunities. • Assisted in the development of a professional, motivated, proficient and well-trained work team.

PERSONAL DETAILS Nationality: Date of Birth: Licences: Passport: Availability: Health:

Australian 19 May 1975 Current WA Heavy Combination (HC) Drivers Licence Current Australian Passport Willing and able to travel and/or relocate Excellent, physically fit, non-smoker

REFEREES AVAILABLE ON REQUEST


0477 888 999

steven-smith64@yahoo.com.au

www.linkedin.com/in/stevensmith

R É S U M É

Steven Smith C AR E ER OBJECTI VE Tertiary qualified, innovative and results-driven senior leader and facilitator of positive change and strategic direction, I am actively pursuing an exciting position as an Assistant Secretary (SES 1) at the Department of Communications and the Arts, Communications Branch with the desire to undertake new challenges and make a valuable contribution in the public service. Demonstrating a proven track record of achievement in the public service and corporate sector spanning 20+ years, I have gained a broad range of expertise in providing advice to government and corporate stakeholders on policy, market changes, program management, quality assurance, business planning, sustainability and stakeholder engagement. Confident I would make a positive contribution to your team, I embrace the opportunity to provide contemporary strategic and communications, media management policies, services and advice, leading and delivering communications strategies, communications tools, channels and quality stakeholder engagement outcomes.

TE R TI ARY QU ALI FIC ATI ON S 2007

Masters of Business Leadership (Post Grad Cert) Charles Sturt University

1995 - 1996

Master Certificate in ITIL Service Management Cap Gemini Ernst & Young

1992 - 1994

Bachelor of Business Administration & Economics Majoring in Business Information Technology, Netherlands

K EY SKILL S & COM PE TE NCIE S • • • • • • • • • • • • • • •

Develop Communications & Stakeholder Engagement Strategies Develop & Communicate Strategic Initiatives, Strategic Direction Lead, Motivate, Coach & Empower High Performing Teams Provide Operations Leadership & Management Broad Understanding of Global & Domestic Issues Manage & Influence Complex & Diverse Stakeholders Improve Resource Allocation & Management Project & Program Management on Time & Budget Engage & Network with Industry & Peak Bodies High Level Relationship Building & Sustainability Uphold a Clear Vision & Manages Cultural Change Develop & Implement Initiatives & Drive Innovation Meet all Regulatory & Compliance Requirements Analyse Budgets, Financial Trends & Forecasts Proactive & Reactive Media Management

• • • • • • • • • • • • • • •

Instil a Positive Culture & Drives Business Reform Shape & Influence Policy Design & Development Digital Transformation & Promote Innovation Strategy Optimise Leadership, Strategy & Delivery Capabilities High Level Conceptual, Analytical & Writing Skills Provide Recommendations to Enhance Performance Market Analysis & Drive New Business Opportunities High Level of Integrity, Dependability & Results-Driven Develop & Manage Budgets & Minimise Expenditure Seeks Customer Feedback to Attract & Retain Staff Actively Contributes to Income & Revenue Goals Meet & Achieve Departmental Performance Targets Understands & Applies Government Legislation Ability to Meet Deadlines & Conflicting Priorities Capacity to Resolve Issues & Develop Procedures


E MP LO YME NT H ISTOR Y Jul 2014 - Current

TELSTRA Consulting Manager & Acting General Manager, Telstra Business Consulting

Organisational Profile: Telstra Corporation Limited is Australia's largest telecommunications and media company, building and operating telecommunications networks and markets voice, mobile, internet access, pay television, other entertainment products and services. Since the Australian telecommunications industry was deregulated in the early 1990s, Telstra remains the largest provider of telecommunications services. Position Overview: • Responsible for sales and the end to end delivery of consulting engagements in Federal Government, successfully achieving $1.7M in TCV and revenue for consulting engagements alone in FY’17 and currently managing a team of 17FTE with a $4.7M budget. Key Achievements: • Acted as General Manager Telstra Business Consulting, leading a team of 90 FTE and a $24M budget during which time I used my initiative to restructure the consulting team to build a better interlock with the local sales teams, thus improving business processes and enhancing reporting to drive efficiency and run the consulting team as a highly profitable business unit. • Delivered Apptio/TBM engagements for federal government departments such as the Department of Social Services and Shared Services department (DEEWR). • Established and managed the ACT consulting practice as part of Telstra Business consulting. • Established the Telstra Business consulting and architecture practice for Federal Government up to a team of 15 FTE.

Mar 2007 - Jul 2014

MORGAN CONSULTING Independent Consultant/Project Manager

Organisational Profile: Kapstone Consulting is a multi-disciplinary consulting practice specialised in Strategy and ICT Capability Improvement that help our clients optimising their organisational and operational results. Focused on the Information and Communications Technology (ICT) sectors, Kapstone Consulting offers consultancy services to Government, Financial Institutions and Telecommunications Operators. Position Overview: • Provided innovative consulting services to Federal Government and IT Service Providers as an Independent Consultant/Project Manager with key clients including the Department of Defence, Department of Families, Housing, Community Services and Indigenous Affairs (FAHCSIA) and Thales Australia, consistently meeting and exceeding client expectations. Key Achievements: • Designed a range of managed services as part of the Telstra JP2047 contract for the Department of Defence. • Engaged by the Department of Families, Housing, Community Services and Indigenous Affairs (FAHCSIA) as a Consultant to improve documentation structure and operational processes for ICT Service Delivery for the upcoming deployment of the National Disability Insurance Scheme (NDIS) which entailed developing IT policies, processes, non-functional requirements and process flows. • Developed an ITIL V3 based support strategy and service management plan for a SOA-project (SDeBI) within the Department of Defence. • Created SOA-Governance, Support Plan, Application Integration Guide and Transition Plan for SOA-Project managed by Thales Australia.

Jun 2012 - Apr 2013

EY (ERNST & YOUNG) Manager IT Advisory

Organisational Profile: EY (formerly Ernst & Young) is one of the largest professional services firm in the world and is one of the "Big Four" accounting firms. EY Advisory is continually seeking better ways of working, collaborating with clients to help them solve their complex industry issues and capitalize on opportunities to grow, optimize and protect their businesses. Position Overview: • Provided professional IT Advisory services to Federal Government to both internal and external services over a 3-year period. Key Achievements: • Contributed as a key member of the mobilisation team for the Department of Defence of the major Telecommunications program (JP2047) as a senior business analyst, tasked to develop key artefacts including the program initiation document, stakeholder engagement plan, vendor engagement plan and program structure. • Participated a project health check for a major SAP project within the Department of Defence. • Conducted an application feasibility and risk assessment for a Project Portfolio and Risk Management tool at the Department of Defence.


E MP LO YME NT H ISTOR Y Nov 2008 - Mar 2011

AUSTRALIAN FEDERAL POLICE Enterprise Architect ICT Governance & Director ICT Service Assurance

Organisational Profile: The AFP's role is to enforce Commonwealth criminal law, contribute to combating complex, transnational, serious and organised crime impacting Australia's national security and to protect Commonwealth interests from criminal activity in Australia and overseas. Enterprise Architect ICT Governance (Feb 2010 - Mar 2011) Position Overview: • Performed a newly developed role as Enterprise Governance Architect, responsible for the architecture of key ICT governance components and Service Portfolio Management. Key Achievements: • Designed the AFP’s ICT Governance & Process & Project Architecture and ICT End-to-End Process by referencing and applying Australian Government and international Standards and Frameworks aligned with strategic direction. • Managed the ICT Methodology that integrated SDLC lifecycle, ICT Policy, IT Service Management and Project Management Framework to provide ICT systems controls. • Introduced and implemented TOGAF 9 in support of the Enterprise Architecture & Design Office. • Developed the engagement process and governance for Enterprise Architecture. Director ICT Service Assurance (Nov 2008 - Feb 2010) Position Overview: • Assigned as Director & Project Manager with full responsibility for a Service Management Improvement Program, established, led and managed a newly established Services Assurance team to instill the quality of service delivery across the whole of ICT. Key Achievements: • Considerably improved processes across the whole system development lifecycle including the work take on process, Service Portfolio Management including PMO processes and Operational Support. • Conducted an in-depth review of the current IT organisation and processes with a view to update, refine and improve the delivery of services to AFP business units in a more standardised, efficient and cost-effective manner. • Managed the project to select, procure and implement a Service Management & Project Portfolio Tool (HP SM-7). • Managed the end to end development and implementation of ITIL V3 based processes including processes such as service level management, service catalogue management, change management, release management and tools to support process automation. • Developed and implemented an ITSM Governance and Operating Model, driving business engagement, project management capability and organisational service improvement.

P UB LI CATIO NS & PRESE NTATIO NS 2016 2015 2009 2008 2006 2003

Presented for the Australian Computer Society IT Management special interest group a presentation about the alignment of ITIL V3 and TOGAF-9 Selected by the publisher of the ITL V3 books to conduct the public review for the new ITIL V-3 book “ITSM Strategy” Invited to present at a meeting of the Australian Computer Society Canberra the paper “Service Integration & Management” Presented “Service Integration & Management” at the AIPM meeting in Canberra Presented as an international speaker at the ITSMF Conference 2006 in Seoul, Korea “How to measure organisational readiness for Service Management” presented at the annual iTSMF Conference in Brisbane.

RE FEREES AV AIL AB LE ON REQU EST


R É S U M É

Cynthia Maddison 271 Finacle Street, BRISBANE QLD 4000  0424 333 555  cynthia-maddison@gmail.com

Career Objecti ve Qualified, results-driven and passionate researcher in environmental science, I am actively pursuing an exciting position as a Senior Environmental Officer at the Department of Environment and Heritage Protection. Demonstrating a proven track record of achievement in teaching, research and publication in environmental assessment and monitoring for more than a decade, I am confident I would make a positive contribution to your government department. I embrace the opportunity to undertake inspections or assessments and participate in inspections and investigations in regional and remote locations across Queensland. I am willing and able to routinely work away from your normal business centre and reside in accommodation provided by the department as required based in both regional and remote areas.

Qualifications & Training 2012 - 2016

Doctor of Philosophy in Environmental & Agricultural Sciences (PhD) University of Southern Queensland | Thesis: The socio-ecological impacts of structural change in the transhumance system of the mountainous areas of Nepal Major Subjects: Ecology, Environmental Science

2009 - 2011

Master Degree in Biodiversity & Environmental Management University of Bergen & Tribhuvan University | Distinction Thesis: Effect of transhumance in species richness and composition in a high-altitude landscape, Langtang National Park, Nepal | Major Subjects: Ecology, Environmental Science, Conservation Biology

2002 - 2004

Master Degree in Environmental Science Tribhuvan University | Distinction | Thesis: Adoption of renewable energy technology toward sustainable harvesting of fuel wood from community forests Major Subjects: Ecology, Environmental Science, Environmental Assessment

1998 - 2001

Bachelor Degree in Environmental Science Tribhuvan University | Subjects: Environmental Science, Ecology, Botany & Research Methodology Professional GIS (Three weeks)

Ke y Skills & Competencies ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Conduct Environmental Assessments & Reports Prepare Environmental Management Plans Develop Environmental Monitoring Plans Lead & Manage Project Research Activities Conduct Independent Research & Meet Objectives Writing of Articles, Papers & Publications Participate in Student Research Supervision Writing of Proposals, Report & Grant Applications Monitor, Prepare Conservation Plan & Programmes

➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Competencies in Mixed Research Methods Highly Developed Networking & Collaboration Skills High Level Quantitative & Analytical Skills Sound Time Management Skills & Meets Deadlines Highly Developed Interpersonal & Communication Skills Collaborate with Funders & Industry Stakeholders Collect, Maintain & Analyse Data Relevant to Research Ensure a Safe and Equitable Working Environment Apply an Innovative Approach to Problem-Solving

Aw ards 2016 2012 2010 & 2011 2008

Received the Academic Excellence Award from the Nepalese Association of Queensland Inc. (NAQ) University of Southern Queensland Postgraduate Research Award for PhD. Received the Best Teacher Award for the year 2010 and 2011 from the Ministry of Education, Nepal Received the Norads Programme for Master studies (NOMA) award for M.Sc.


Emplo yment Histor y Aug 2011 - Current

UNIVERSITY OF SOUTHERN QUEENSLAND Institute of Agriculture and Environment | Toowoomba, Queensland

Nov 2016 - Current Aug 2011 - Nov 2016

Research Fellow (Casual) PhD Scholar

The University of Southern Queensland is a regional university with three university campuses at Toowoomba, Springfield and Ipswich, offering courses in law, health, engineering, the sciences, business, education and the arts. Research Fellow (Apr 2016 - Current) Key Duties: • Conduct research, write research articles, proposals and grant applications for the University. • Conduct research and engage in scholarly publications, achieve the objectives of various research projects, personally and in research teams and prepare findings/results for oral and written communication, producing or contributing to the production of papers and publications from research. • Supervise, guide and mentor undergraduate and postgraduate research students. • Attend and contribute to research seminars, workshops and conferences to keep abreast of developments. • Maintain sound organisational skills including the ability to maintain a high standard of data record keeping. PhD Scholar (Jun 2012 - Apr 2016) Key Duties: • Develop research proposal for PhD, prepare ethical application and attained ethic approval. • Present proposal and receive formal confirmation of candidature. • Prepare survey tool/questionnaire for household’s survey based on needs analysis. • Conduct three months of field study, visiting remote areas of Higher Himalayas for data collection. • Perform data collection comprising different activities including vegetation sampling in rangelands for ecological assessment, focus group discussions and survey with pastoralists. • Analyse data using different software including R, CANOCO and SPSS • Wrote thesis and journal articles, participate and present findings in 5 international conferences and workshops. • Provide assistance to supervisors, develop research proposals and write grant applications. • Write research articles and thesis, attend research seminars, workshops and conferences. • Undertake tutoring and marking of student’s research work. Achievements: • Published 8 research articles including 5 from PhD project in journals which are highly regarded internationally. • Attended and shared research findings in 5 international conferences. • Produced high quality thesis and completed PhD on time within 3 years.

Mar 2012 - May 2012

NATIONAL TRUST FOR NATURE CONSERVATION Lalitpur, Nepal Conservation Officer

The National Trust for Nature Conservation was established in 1982 by a Legislative Act as an autonomous and not-forprofit organisation to work in the field of nature conservation in Nepal. The Trust has undertaken over 200 projects on nature conservation, biodiversity as well as cultural heritage protection, ecotourism, and sustainable development. Key Duties: • Facilitate and coordinate from Central Office for 3 mountainous Conservation Areas (Annapurna Conservation Area Project, Gaurishankar Conservation Area Project and Manaslu Conservation Area Project) under NTNC management and prepare checklists for different developments projects within three Conservation Areas. • Collaborate and write research proposals, grant applications and monthly progress reports.

Jul 2010 - Jun 2012

KATHMANDU FORESTRY COLLEGE Kathmandu, Nepal Lecturer

Kathmandu Forestry College is a group of like-minded professionals and academicians committed to the cause of promoting quality education and research in the fields of Forestry and Natural Resource Management in Nepal. Key Duties: • Teach environmental science at Bachelor level to fourth year students, conduct examinations, markings and evaluations, mentor students, assess assignments and grade student performance.


Emplo yment Histor y Feb 2009 - Jun 2012

TRIBHUVAN UNIVERSITY Kirtipur, Nepal

Jul 2010 - Jun 2012 Feb 2009 - Jun 2012

Teaching Assistant Lecturer

Tribhuvan University is the first national institution of higher education in Nepal. The Central Administrative Office and the Central Campus of the university are on the north-eastern facade of Kirtipur, an ancient and small town. Teaching Assistant (Jul 2010 - Jun 2012) Central Department of Botany Key Duties: • Teach and assist in practical classes, conduct practical classes on Mountain Environment and Human Ecology for NOMA (Norad’s Programme for Master Studies) students, conduct practical examinations and supervise field works, providing mentoring, guidance and support to students. Lecturer (Feb 2009 - Jun 2012) Central Department of Environmental Science Key Duties: • Teach and supervise students’ research, conduct examinations and marking, develop and revise curriculum • Design, conduct and supervise students’ field works, practical classes, case studies and term papers • Write proposals and grant applications, collaborating with other research organizations • Work as a member of conference organising committee for Student’s Conservation Conference jointly organized by Tribhuvan University and National Trust for Nature Conservation (NTNC)

Jun 2009 - Nov 2009

ICIMOD Lalitpur, Nepal Consultant

The International Centre for Integrated Mountain Development is a regional inter-governmental learning and knowledge sharing centre serving the eight regional member countries of the Hindu Kush Himalayas Founded in 1983. Key Duties: • Conduct field work for data collection and prepare reports on status of pastoral system in Langtang National Park. • Prepare questionnaire for survey, conduct field work for data collection (collected vegetation data and livestock data), analyse data, write and submit reports.

Jun 2007 - Jun 2012

SIDDHARTHA ENVIRONMENTAL SERVICES Lalitpur, Nepal Environmental Scientist & Biodiversity Expert

Siddhartha Environmental Services primarily operates in the Earth Science Services business/industry within the Services. This organisation has been operating for 10 years and is estimated to generate $30,774 in annual revenues. Key Duties: • Develop a range of proposals and bidding documents, review existing baseline data, write scoping document and terms of reference (ToR) for Environmental Impact Assessment (EIA). • Design and conduct field studies for data collection, write EIA reports and undertake stakeholders’ consultations. • Present findings of EIA studies with a diverse range of stakeholders including government agencies.

Jul 2003 - Jul 2005

HIMSHIKHAR BOARDING SCHOOL Kathmandu, Nepal Teacher

Himshikhar Boarding School is a private boarding school, priding themselves on their unique audio-visual classes, sporting and extra-curricular activities, music, dance and art classes and their 100% results in the S.E.E. Key Duties: • Classroom teaching of Environment, Population and Health (EPH) to year 8-10 students, conduct examinations and evaluations, report on the progress of their students and discuss individual performance and problems.


Selected Arti cles, Conference Papers & Reports Env i ro nm ent al As s e s sm ent ( E A) R epo rt s I have worked as a team leader or biodiversity expert/biologist in more than two dozen environmental assessment studies that have been approved from the concerned Ministries in Nepal: 2016 2015 2014 2014 2011 2011 2011 2010 2009 2009

Initial Environmental Examination for Extraction of sand, gravel and stones from Badganga, Dhiri, Agiya, Koili, Surahi, Chirahi, Changad and Kondre rivers of Kapilvastu, Nepal as a Biologist. Initial Environmental Examination Budar Jyoral District Road, Doti, Nepal as a Biologist. Initial Environmental Examination of Operation of Slaughterhouse and Cold Store by China Long Food P. Ltd. And Guleriya Municipality as a Biologist. Environment Impact Assessment of Narayani Samudayik Hospitals Ltd. Chitwan, Nepal as a Team Leader/Environmentalist. Baseline Environmental Study of Butwal-Bharahawa Industrial Corridor, Nepal. Submitted to Ministry of Local Development, Government of Nepal as a Team Leader/Environmentalist. Scoping and Terms of Reference (ToR) for Environment Impact Assessment of Bheri Babai Diversion Project. Department of Irrigation, Jawalakhel, Lalitpur, Nepal as a Biodiversity Expert. Environment Impact Assessment of Super Madi Hydroelectric Project (42 MW), Kaski, Nepal as a Biodiversity Expert. Environment Impact Assessment of Dynasty Industries Nepal P/L. Narpani, Arghakhanchi as a Biodiversity Expert. Environment Impact Assessment of Namarjun Hydro-Electric Project as a Biologist. Environment Impact Assessment of Upper Madi Hydro-Electric Project (UMHEP) as a Biodiversity Expert.

S el ec ted Jou rn al Ar t i cl e s 2017 • Panthi, J., Li, F., Wang, H., Maddison, C., Dahal, P., Ghimire, S., Kebenge, M. Evaluating climatic and non-climatic stresses for declining surface water quality in Bagmati river of Nepal. Environmental Monitoring and Assessment (In press). • Aryal S., Ghimire, S., Dhakal Y.R., Gaire, N.P., Bhandarr, S. Perceptions of agro-pastoralists towards the change in temperature and precipitation in the trans-Himalayan regions of Nepal. Banko Jankari (In press) 2016 • Maddison, C., Panthi, J., Dhakal Y.R., Gaire, N.P., Karki, K., and Joshi, N.R. Historically evolved practices of the Himalayan transhumant pastoralists and their implications for climate change adaptation. Int. J. of Global Warming. (In press) • Maddison, C., Cockfield G., and T.N. Maraseni Perceived changes in climatic variables and impacts on the transhumance system in the Himalayas. Climate and Development 8 (5):435-446. (A journal of Stockholm Environment Institute published by Taylor and Francis, IF: 1.466, 1 citation) • Panthi, J., Maddison, C., Dahal, P., Bhandari, P., Krakauer, N. R., and V. P. Pandey Livelihood Vulnerability Approach to Assess Climate Change Impacts to Mixed Agro-Livestock Smallholders around the Gandaki River Basin in Nepal. Regional Environmental Change 16: 1121-1132. (A journal published by Springer; IF:2.66, 7 citations) 2015 • Maddison, C., Cockfield, G., and T. N. Maraseni (2015) Effect of summer livestock grazing on plant species richness and composition in the Himalayan rangelands. The Rangeland Journal 37 (3): 309-321. (A journal Published by CSIRO; IF: 1.19, 1 citation) • Panthi, J, Dahal, J., Shrestha, M. L., Maddison, C., Krakauer, N. Y., Pradhanang, S. M., Lakhankar, T., Jha, A. K., Sharma, M., and R., Karki Spatial and Temporal Variability of Rainfall in the Gandaki River Basin of Nepal Himalaya. Climate 3(1): 210-226. (A journal published by MDPI, 16 citations) 2014 • Maddison, C., Cockfield, G., and T. N., Maraseni Vulnerability of Himalayan transhumant communities to climate change. Climatic Change 125 (2): 193-208. (A journal published by Springer; IF:3.34, 26 citations) • Maddison, C., Maraseni, T. N., and G., Cockfield Sustainability of transhumance grazing systems under socioeconomic threats in Langtang, Nepal. Journal of Mountain Science 11(4): 1023-1034. (A journal of Chinese Academy of Science and United Nations University, published by Springer; IF: 1.01, 6 citations) • Maddison, C., Maraseni, T. N., and Cockfield, G. Climate change and indigenous people: Perceptions of transhumant herders and implications to the transhumance system in the Himalayas. Geology and Geosciences, 3 (4). (A journal published by Omics group, 3 citations) • KC, A., Joshi G. R., and Maddison, C., Opportunity cost, willingness to pay and cost benefit analysis of a community forest of Nepal. International Journal of Environment 3(2): 108-124. (5 citations) 2013 • Maddison, C., Bhattarai, D. R., and R. P., Devkota Comparison of carbon stocks between mixed and pinedominated forest stands within the Gwalinidaha Community Forest in Lalitpur District, Nepal. Small-scale Forestry 12(4): 659-668. (A journal published by Springer; IF: 0.81, 4 citations)


Memberships & Associations • • •

Life Member of the Nepal Animal Science Association (NASA) Founder and Member of the Siddhartha Environmental Services (Kathmandu, Nepal) General Member of the Environmental Graduate in the Himalaya (EGH)

Computer Skills Advanced Data Programs • R, QGIS, CANOCO, SPSS Microsoft Software • Microsoft Word, Excel, PowerPoint & Outlook Mapping & Graphic Programs • Q-GIS & Adobe Photoshop

Research Grants 2016

Research grant (US $18000) from Asian Development Bank through Nepal Academy of Science and Technology (NAST) for research entitled Treeline Shift in Central Nepal Himalaya and Climate Reconstruction of Past Millennia.

2014

Grant (US $ 65000) from the Ministry of Environment, Government of Nepal through ADAPT Nepal and Central Department of Environmental Science, Tribhuvan University for Second National Communication (SNC) Report (submitted to UNFCCC by the Government of Nepal).

2012

Research grant (US $1000) from Nepal Academy of Science and Technology (NAST) for research entitled Climate change perception and adaptation strategies among pastoral communities in Langtang region, Central Nepal.

2011

Research grant (US $3000) from the Ministry of Local Development (MoLD), Government of Nepal through Central Department of Environmental Science, Tribhuvan University, Nepal to prepare Baseline Environmental Study of Butwal-Bharahawa Industrial Corridor, Nepal.

2009

Research grant (US $1000) from International Centre for Integrated Mountain Development (ICIMOD) for research entitled Challenges and Opportunities of Langtang Grazing System.

Personal Details Nationality: Languages: Health: Licences: Interests & Hobbies:

Australian Resident Fluent English, Nepali and Hindi Excellent, physically fit, non-smoker Current Driver’s Licence Research in the field of ecology and environmental science, trekking and hiking, exploring natural areas and reading

Referees Ava ilable on Request


R É S U M É

Kevin Dickson 78 Finney Road, INDOOROOPILLY QLD 4068  0403 124 013  getkinjaldhruv@gmail.com

Career Objective Tertiary qualified, results-driven finance professional, I am actively pursuing an exciting position as a Principal Finance Officer at the Department of State Development with the desire to undertake new challenges and make a valuable contribution in the public service. Demonstrating a proven track record of achievement in the efficient and effective administration of financial management and governance with the ability to develop and maintain appropriate practices and procedures for financial delegations, assurance activities and related processes whilst maintaining compliance to regulatory requirements. Confident I would make a positive contribution to your team offering a wealth of experience over the past 11 years, I embrace the opportunity to provide high level accounting advice to departmental staff and lead activities relating to financial compliance and statutory reporting.

Qualifications 2010

Chartered Accountant (CA), Institute of Chartered Accountants of Australia

2008

Masters in Accounting (Major in Accounting & Tax), Curtin University

2004

Bachelor of Commerce (Major in Business & Accounting), Mumbai University

Key Skills & Competencies ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Develop & Maintain Efficient Practices & Procedures Develop Financial Initiatives & Develop Workable Solutions Consistently Meet Corporate Objectives & Client Needs Understand & Apply Government Legislation & Procedures Provide Expert Advice & High Quality Customer Service Exercise a High Level of Tact, Judgement & Initiative Demonstrate Professionalism, Courtesy & Respect Advanced Cross-Cultural Communication Skills Build Effective Relationships with Key Stakeholders Financial Management, Reporting & Assurance Provide Business Management Analysis & Advice Develop Reporting Systems, Policies & Procedures Drive Compliance to Financial Policies & Procedures

➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢

Skilled & Experienced in the Government Health Sector Provide Budget & Activity Reporting to Management Provide Monthly Reporting Analysis & Advice Ability to Meet Deadlines & Conflicting Priorities Conduct In-Depth Research & Undertake Analysis Evaluate & Implement Re-Design or Improvement Projects Process Financial Transactions & Manage Accounts Understand & Apply the Financial Administration & Audit Act Maintain Accurate Manual & Computerised Records Meets all Regulatory & Compliance Requirements High Level of Integrity, Dependable & Results-Driven Identify & Escalate Complex Issues & Problems Contribute to Improving Policies & Procedures

Computer & Software Skills ➢ ➢ ➢ ➢ ➢ ➢ ➢

MYOB Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint In-house Accounting Systems Database Management

➢ ➢ ➢ ➢ ➢ ➢ ➢

SAP Financial Module DSS (Reporting Tool) ORACLE PeopleSoft Cognos Excel4Apps Tool Quick learner, keen to update


Employment History Jul 2016 - Current

ERM POWER LIMITED Brisbane, Queensland

Group Financial Accountant Key Duties: • Day-to-day management of the group's finances across the board, provide support in Statutory finance functions of the Group, perform financial reporting and internal control related functions. • Assist in automating brokerage payments to ensure prompt payments and maintain efficient records of broker invoices. • Prepare and maintain Fixed Assets Register and undertake reconciliations on a monthly basis. • Liaise and consult with Operational Managers to identify variances, trends and insights. • Manage month end financial and KPI reporting-including comparison to targets. • Maintain and analyse broker invoices, check rates, volume and the energy supply contracts. • Prepare Monthly Bank Reconciliations for all entities and resolve queries with bank. • Assist with preparing Annual Group FBT return by compiling relevant supports adhering the recent tax legislation and rules. • Process various Month End Journals for corporate entities, ERM Business Energy and ERM’s customer solutions business. • Assist with annual and half yearly financial reporting for Group and subsidiaries meeting IFRS and ASX requirements. • Prepare the monthly Balance Sheet and Profit & Loss Reconciliations for Group entities. • Assist with internal control evaluations and process mapping. • Prepare monthly BAS and IAS returns for the Group. Achievements: • Improved efficiency in the process of prepayments by implementing and testing automated version of uploaded transactions. • Implemented and tested the Broker Commission Project which produced commission payments, resulting in saving significant time with accuracy. Played a key role from end-to-end providing regular feedback and testing in AGILE structure. • Achieved allocated timelines in completing end of month tasks and prioritised Broker invoices to a high standard.

Feb 2015 - Jun 2016

MITSUBISHI DEVELOPMENT PTY LTD Brisbane, Queensland

Business Analyst Key Duties: • Coordinate and prepare quarterly budgets and five years mid-term and long term plan for JVs of BMA and Thermal divisions. • Maintenance and control of budgeting process including reporting tools such as GL Wand and Budget Wand. • Monitor financial performance of existing coal operations and prepare analysis of variance between budget and actual on a monthly and quarterly basis. • Prepare waterfall analysis and graphs quarterly to investigate the factors contributing to Net Profit of Mitsubishi by each division. • Prepare management reports such as Executive flash report, Summary of Profit and loss, EBIT by JV, Capex Tracking, Cash flow statements and KPI reports and prepare Board Meeting materials such as summarised financial results, credit risk reports including debtor’s analysis for risk assessment and capex to support forming business strategies. • Utilise high level data management, conceptual and analytical skills and the capacity to develop effective solutions. • Continuous process improvement in terms of data management and presentation of key reports to the Head office in Tokyo. • Monitor and analyse head office expense MTD and YTD against budget and actual, distribute monthly to Divisional Managers. • Deliver financial information to assist the management to form key decisions as per adhoc requests from senior manager. Achievements: • Successfully implemented and facilitated the testing of the Budget wand into Oracle which uploads the budget data into the Oracle based General Ledger system and facilitates the single source of reporting for Budgets and Actuals. • Achieved the quarter-end and month-end timelines by producing accurate reports using high-level time management and organisational skills.


Employment History May 2014 - Feb 2015

QUEENSLAND HEALTH |

www.health.qld.gov.au

Brisbane, Queensland Principal Finance Officer (AO7) Key Duties: • Prepare annual financial statements for Dept of Health with notes to accounts, complying with statutory and audit requirements. • Maintain a knowledge of Australian Accounting Standards and Financial Reporting Requirements for Queensland Government Agencies including Accounting Policy Guidelines and other relevant guidance and legislation. • Prepare complex Statutory Financial Statements within a large and complex organisation, interpret new accounting standards as well as financial legislation and policies, overseeing compliance with prescribed guidelines and Government legislative policy as it relates to the notes to financial statements such as grants and Health Services, Key Management Personnel remuneration disclosure, fixed assets segment reporting and overseas travel. • Support the year-end audit process by responding to audit queries and preparing audit work papers and schedules. • Maintain the Chart of Accounts and coordinate Ledger control in SAP system to enhance data integrity. • Facilitate funding payments to Hospital and Health Services (HHSs) from the Commonwealth Government and reconcile the state managed fund bank account and RBA State pool account for all funding flows. • Participate in Department of Health projects such as Asset Transfer, capitalisation of assets and analysis of WorkCover premium. • Review General Ledger reconciliations for accuracy including aged debtors and creditors control accounts. • Build strong relationships with internal and external stakeholders, resolve finance related issues with the budgeting team, System Analysts, internal divisions and Health and Hospital services. Achievements: • Successfully achieved the year-end timelines in the production of KMP disclosures, Revenue by Major services together with work papers by building sound relationships and understanding with key stakeholders.

Aug 2010 - Jan 2012

SUNCORP METWAY LTD Brisbane, Queensland

Aug 2010 - Jan 2012 Jan 2008 - Aug 2010 Aug 2007 - Jan 2008

Financial Accountant Management Reporting Accountant Loan Documentation Officer

Aug 2006 - Jan 2007

ERNST & YOUNG Mumbai, India Associate Executive, Audit

Referees Available on Request


0499 888 999

terry-atkins@gmail.com

Connolly, Western Australia

TerryWalklett Atkins Anthony ANTHONY WALKLETT Advanced Rigger  Dogman  Advanced Scaffolder  Pipe Fitter  Mechanical Fitter  Leading Hand

CAREER OBJECTIVE As a results-driven and safety focused Rigger/Scaffolder, I am actively pursuing a new and challenging career opportunity in the mining resources industry where I can utilise my extensive experience working on various projects spanning 15 years. I am confident I would make a valuable contribution to your team with strong fault finding and problems solving skills, together with a hands-on approach and the ability to work in remote areas and challenging conditions. I hold relevant licences and tickets including Construction Industry Blue Card, Working at Heights, Confined Spaces and Elevated Work Platform. Flexible and adaptable to work various rosters on a FIFO basis with a proven track record of achievement promoting a zero harm environment with added expertise in risk management and hazard prevention in the workplace.

CAREER AWARDS ▪

Recipient of the Floor Safety Leadership Award Training – DROPS Awarded for exhibiting safety leadership qualities

LICENCES, TICKETS & CERTIFICATES ▪ ▪ ▪ ▪ ▪ ▪

Advanced Rigging, Perth Training Centre Advanced Scaffolding, Perth Training Centre Working at Heights, Perth Training Centre Elevated Work Platform, Perth Training Centre Confined Space Entry, Perth Training Centre Construction Industry (Blue Card), Skills Training

▪ ▪ ▪ ▪ ▪ ▪

Senior First Aid, Perth Training Centre Flange Management, Perth Training Centre Forklift (LF) Licence, Perth Training Centre CA-EBS, ERGT Australia BOSIET, ERGT Australia MSIC Card, Skills Training

KEY SKILLS & COMPETENCIES ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Proficient in all aspects of rigging in accordance with project and company requirements, standards and procedures. Experience completing shutdowns, commissioning and maintenance activities for construction companies. Capacity to read and interpret various structural, technical, mechanical engineering plans and ISO drawings. Strong mechanical aptitude with the proven ability to confidently install pipes, spools, vessels, turbines and valves. Skilled in the alignment of various turbines and equipment, flange management & pipe fit ups - carbon and stainless. Demonstrated ability to perform pressure testing activities, as well as commissioning of various pipes and lines. Consistently upholds and adheres to workplace OH&S and environmental policies and procedures. Sound problem solving skills with the ability to overcome unforeseen obstacles in a safe and efficient manner. Excellent communication skills with the ability to liaise with people at all levels and from diverse backgrounds. Demonstrated commitment to participate in safety programs and actively encourages personnel participation. Proven ability to adhere to technical procedures, follows instructions and works efficiently without supervision. Capacity to maintain a high level of attention to detail and consistently produces a high standard of work.


EMPLOYMENT HISTORY Dec 2011 - Jan 2018

BECHTEL Wheatstone LNG Project - Onslow, Western Australia Leading Hand/Rigger Structural/Rigger Piping/Mechanical Rigger & Fitter/Pipe Fitter

BUSINESS PROFILE: Bechtel is a global engineering, construction and project management company delivering landmark projects through their four global businesses of infrastructure; nuclear, security & environmental; oil, gas & chemicals and mining & metals.

KEY DUTIES - Leading Hand ▪ ▪ ▪ ▪ ▪

Contribute as a Leading Hand, responsible for leading and supervising up to 14 Riggers. Delegate and direct a crew ensuring that job front is set-up and all required materials are in place. Interface effectively with numerous contractors to complete the work fronts with minimal disruption. Communicate and interact with site engineers and management on a daily basis. Read and interpret structural drawings, comply with regulations and achieve daily KPIs.

KEY DUTIES - Rigger (Structural) ▪ ▪ ▪ ▪ ▪

Stick building modules based on reading structural/engineering drawings and plans. Install modules, dogging and utilising cranes, ranging from Franna to large M2480 tower cranes. Install large modules and vessels together with dogging dual lifts and work off lift plans. Work independently, as part of a small team and large work crew to maximise productivity. Maintain an exceptional work ethic and committed to Workplace Health and Safety.

KEY DUTIES - Rigger (Piping) ▪ ▪ ▪ ▪ ▪ ▪

Read and understand ISO’s and install spools, blinds, flanges and “pup” pieces. Perform installations ranging in size, from ¼ to 72” spools in all lengths and weights. Work extensively with all rigging gear and cranes to complete the assigned work. Contribute to the daily work plan, ensuring jobs are completed safely and efficiently. Utilise strong communication skills, working both autonomously and as part of a team. Participate in tool box meetings and ensure safety standards are met on site.

KEY DUTIES - Pipe Fitter ▪ ▪ ▪ ▪ ▪ ▪ ▪

Perform fits ups of carbon and stainless pipes, flanges and pup pieces as well as flanges Read and interpret ISO's, ensuring to perform and complete scope of work in the allocated timeframe. Undertake knifing and cleaning and match boring pipes are standard to fit ups. Work independently with minimal direction, and as part of a multidisciplinary team. Perform pressure testing activities, as well as commissioning of various pipes and lines. Work in a range of confined spaces, challenging conditions and at heights. Attend daily safety meetings and toolbox talks, contributing to a safe worksite.

KEY DUTIES - Mechanical Rigger/Fitter ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪

Work as part of the team at the, performing a range of rigging and dogging activities. Demonstrate a safe work record and a strong understanding of Workplace OH&S requirements. Comply with all relevant site and company policies and maintain a high regard for safety. Install skids, turbines, valves, motors, filter houses and related mechanical equipment. Installation of flange connections, including final flange fit ups as per FTPs. Attend safety talks and (IIF) Incident and Injury Free meetings on a regular basis. Follow all Lock-out Tag-out (LOTO) procedures on site whilst Train 1 was live. Installation of tanks and leveling of skids and compressors. Contribute to the correct timing and setup of various turbines. Carry out precise rigging and installation of drives accurately.


EMPLOYMENT HISTORY Feb 2012 - Nov 2011

ARK MAINTENANCE Numerous Brownfield & Production Sites Pipe Fitter/Mechanical Fitter & Rigger

BUSINESS PROFILE: Ark Maintenance provide innovative and cost-effective maintenance solutions for fixed and rotating equipment, in the structural, mechanical and piping space of the resources sector. Ark Maintenance applies a unique approach to pre-project planning which sees its management team working side by side with the client to understand their needs, review issues, and implement solutions.

KEY DUTIES - Pipe Fitter/Mechanical Fitter ▪ ▪ ▪ ▪

Performed numerous maintenance and shutdown activities on various sites replacing worn pipes and gaskets. Carried out line testing and commissioning of various sections of cooling and flushing sections. Actively contributed to the alignments of various motors and turbines, as part of a team. Complied with all relevant policies and procedures, including Occupational Health & Safety regulations.

KEY DUTIES - Rigger ▪ ▪ ▪ ▪ ▪ ▪ ▪

Worked as part of a team in often high-pressure situations to complete job scope safely and on time. Dogging and rigging various crane loads, and assist other work groups with numerous tasks. Utilised Franna and large mobile cranes to remove and replace damaged steel and pipes. Contributed to numerous shutdowns, maintenance and commissioning activities on various onshore Brownfield oil & gas sites and production facilities. Performed installations and line up of cooling motors and pumps. Adhered to all site specified Lock-out Tag-Out (LOTO) procedures. Maintained a strong knowledge and awareness of and adherence to all OH&S safety issues.

PERSONAL DETAILS Nationality:

Australian

Licences:

Current C Class Drivers Licence

Health:

Excellent, physically fit, non-smoker

Languages:

English

Interests & Hobbies:

Running, fishing, outdoor activities and socialising with friends

EXCELLENT REFEREES AVAILABLE ON REQUEST


0413 777 888

jennifer-stanton73@yahoo.com

R É S U M É

Jennifer Stanton Administration Professional CAREER OBJECTIVE Having achieved a high level of competency as an accomplished professional, I am actively pursuing a challenging new career opportunity as an Administration Director at the Department of Defence where I can utilise my extensive experience gained over the past 11 years in the public sector. Leading by example and achieving exceptional results in senior roles such as Base Support Manager, Team Leader, Assistant Director - Service Delivery Assurance, Regional Contracts Manager and Manager Compliance Regional Contracts throughout my extensive leadership career within the Department of Defence. I have demonstrated proficiency in the overall development and execution of innovative strategies to deliver profitability objectives whilst strengthening a strong corporate culture within a motivated and cohesive team. Confident I would make a positive contribution to your team, I embrace the opportunity to provide effective leadership and direction to teams to ensure a high level of integration and consistency across various Defence administrative, business and corporate management functions.

DEMONSTRATED SKILLS & ABILITIES • • • • • • • • • • • •

Provide Operations Leadership & Management Develop Strategic Initiatives & Strategic Direction Lead, Motivate, Train, Coach & Empower Staff Manage & Review Human Resource Requirements Manage Finance & Accounting Functions Improve Resource Allocation & Management Project & Program Management on Time & Budget Engage & Network with Industry & Peak Bodies High Level Relationship Building & Sustainability Upholds a Clear Vision & Manages Cultural Change Develops & Implement Initiatives & Drive Innovation Meet all Regulatory & Compliance Requirements

• • • • • • • • • • • •

Analyse Budgets, Financial Trends & Forecasts Provide Recommendations to Enhance Performance Market Analysis & Drive New Business Opportunities High Level of Integrity, Dependability & Results-Driven Develop & Manage Budgets & Minimise Expenditure Seeks Customer Feedback to Attract & Retain Staff Instils a Positive Culture & Drives Business Reform Actively Contributes to Income & Revenue Goals Meet & Achieve Departmental Performance Targets High Level Conceptual, Analytical & Writing Skills Ability to Meet Deadlines & Conflicting Priorities Capacity to Resolve Issues & Develop Procedures

PROFESSIONAL DEVELOP MENT 2017 2016 2014 2014 2013 2013 2012

Mandatory Defence Training, Awareness (Renewed Yearly) Certified Practitioner Neuro-Linguistic Programming, NLP Strength Finder Training Course, Gallup Transforming Leaders Program, Catalyst Crucial Conversations, Workshop Crucial Accountabilities, Workshop Professionalising Contract Management, Contracts


EMPLOYMENT HISTORY Jan 2008 - Current

DEPARTMENT OF DEFENCE | www.defence.gov.au Various positions Australia wide over 10 years

May 2017 - Current Oct 2015 - May 2017 Feb 2015 - Oct 2015 Feb 2014 - Dec 2014 Sep 2013 - Jan 2014 Jan 2013 - Sep 2013 Jan 2012 - Jan 2013 Nov 2010 - Jan 2012 Aug 2010 - Nov 2010 Jan 2008 - Aug 2010

Base Support Manager APS 6 Team Leader Assistant Director Service Delivery Assurance Regional Contracts Manager Central & West HUB Support Officer - Spotless Senior Advisor CMS Contract Governance Executive Officer to Technical Advisor DEMP Retender Support Officer - CMS Lead Manager Compliance Regional Contracts Regional Contract Governance Officer - CMS

Organisational Profile: The Australian Department of Defence is a department of the Government of Australia charged with the responsibility to defend Australia and its national interests. The department forms part of the Australian Defence Organisation and is accountable to the Commonwealth Parliament, on behalf of the Australian people. Base Support Manager (May 2017 - Current) Estate and Infrastructure Group Key Duties: • Lead a multidisciplinary team in the provision of products and services to support capability objective delivery. • Ensure the effective, efficient and timely delivery of base management and related services at all times. • Effectively manage allocated resources, workflows and work area priorities to ensure positive outcomes. • Design, develop and implement strategies and evaluate these against established business objectives. • Provide clear, open and consistent communication to team members whilst setting behavioural standards. • Undertake performance appraisals and implement strategies to improve team performance as required. • Delegate tasks according to individual capabilities, strengths, areas of interest and development plans. • Ensure work is consistently completed within established timeframes and to agreed quality standards. • Manage the implementation of whole of base plans to ensure business outcomes are successfully achieved. • Support the provision of high quality and timely base operations in line with business requirements. • Identify performance issues and implement effective mitigation strategies to achieve positive outcomes. • Review base support agreements to ensure these are consistent with service delivery requirements. • Collaborate with internal and external stakeholders to ensure service standards are maintained. • Design, develop and establish guidelines for specific situations, complex policy or operational issues. • Identify, analyse and resolve whole of base issues, utilising proven expertise to recommend positive actions. • Evaluate and review current processes to ensure compliance with relevant legislation, regulations and standards. APS 6 Team Leader (Oct 2015 - May 2017) Estate and Infrastructure Group Key Duties: • Develop and maintain positive stakeholder relationships to ensure compliance with new operating models. • Manage stakeholder expectations, concerns and issues throughout model and process implementation phases. • Conduct performance appraisals, track individual staff needs and implement performance improvement strategies. • Establish a blended approach to assurance activity training and delivery this to stakeholders across the region. • Lead the development and implementation of internal processes, business rules and standard operation procedures. • Design, develop and establish team reporting frameworks and ensure compliance with associated requirements. • Support newly appointed senior management, foster team loyalty and encourage corporate knowledge sharing. • Promote development opportunities to team members to develop additional skills and competencies across the unit. • Provide formal and informal training and mentoring to team members and encouraging continuous learning. Assistant Director Service Delivery Assurance (Feb 2015 - Oct 2015) Estate and Infrastructure Group Key Duties: • Contribute to the establishment of a new business unit following significant changes to Defence contracting models. • Establish a network of Assistant Directors, Service Delivery Assurance to ensure national consistency of operations. • Liaise with key stakeholders to develop a common foundation from which to launch the new business entity. • Manage a geographically diverse team and meet individual requirements to ensure positive service delivery. • Support newly established Product and Service Management teams in the execution of performance assurance plans.


Acting Regional Contracts Manager Central & West (Feb 2014 - Dec 2014) Defence Support Operations Key Duties: • Lead, manage, supervise and support the Contract Management team and ensure the delivery of effective services. • Foster a positive, cohesive and collaborative team environment and encourage regular workshops and meetings. • Conduct performance appraisals, address training requirements and provide additional support where required. • Set workloads and delegate tasks according to individual staff capabilities, strengths and areas of interest. • Address issues regarding bullying, respect for diversity and disruptive behaviour to achieve positive outcomes. • Develop and sustain positive stakeholder relationships with diverse interests, requirements and needs. • Manage stakeholder expectations and concerns whilst delivering services according to contractual obligations. • Identify, assess and analyse risks and implement appropriate intervention, mitigation and management measures. • Manage resource requirements and allocations to ensure optimised business outputs and team contributions. Achievements: • Successfully led the team to achieve positive outcomes, engaging team members to decrease absenteeism whilst increasing individual engagement with role requirements and team goals. HUB Support Officer - Spotless (Sep 2013 - Jan 2014) Defence Support Operations Key Duties: • Lead contract governance in regards to the provision of services to ensure contractual obligations are met. • Provide exemplary administrative support to the Contract Authority in completing contracted service delivery. • Liaise with national branches regarding the contracting environment and current reform planning and activities. • Ensure processes, policies and procedures are aligned with organisational goals, vision and objectives. • Maintain a strong cross-regional governance focus on matters regarding Spotless Contract business. • Provide accurate advice, support and reporting to the Contract Authority and Collaborative Strategy Board. • Identify, assess and escalate contractual issues to improve alignment for Spotless Contracts and delivery regions. • Collate and coordinate Contract Amendment Proposals and Contract Amendment Orders for required approvals. • Facilitate Collaborative Strategy Board meetings, prepare agendas, take minutes and disperse action plans. • Liaise with regional contract management staff to ensure efficient and effective operations and activities. Achievements: • Supported Spotless senior management in the resolution of long standing issues and relationship breakdowns across the Central and West regions regarding Fixed Plant and Equipment Reimbursable Claims management. Identified core issues and implemented solutions whilst maintaining processes integrity regarding contract requirements, ensuring successful outcomes for all parties and streamlining processes to alleviate perceived rub points and restore positive and productive relationships. Senior Advisor CMS Contract Governance, (Jan 2013 - Sep 2013) Defence Support Operations Key Duties: • Manage contract governance regarding contracted services to ensure contractual obligations are met by all parties. • Liaise with internal and external stakeholders regarding contract outcomes, issues and requirements as needed. • Review Contractor Quality Management Systems, Plans and related control documentation to ensure compliance. • Monitor financial aspects of contracts including price escalation, invoice validation and payment requirements. • Collaborate with the National Office and regional staff to identify and resolve performance issues and disputes. • Enter complex negotiations with Contractors and contribute to the delivery of positive, mutually beneficial outcomes. • Undertake research and analysis to support complex contracted service delivery and manage service gaps. • Provide expert advice regarding contract policies, procedures, system requirements and contract intent. • Prepare and produce written communication, correspondence and contract support documentation as needed. • Mentor, guide and support the wider contract management team, promoting the review and exploration of ideas. • Foster a collaborative, cohesive and positive working environment and encourage professional development. • Support the Defence Compliance Team in the monitoring, recording and management of contractor performance. Achievements: • Selected to complete Contract Due Diligence aspects as no progress had been made in the 9 months prior, reviewing in excess of 100 Contract Amendment Proposals, with approximately 80% requiring resubmission due to errors and incorrect information supplied by Contractors. Collaborated with various personnel to complete Due Diligence functions, resulting in a saving of over $900,000 across the 3-year contract.


Executive Officer to Technical Advisor DEMP Jan 2012 - Jan 2013 Infrastructure Division Key Duties: • Develop, implement and evaluate policies and procedures regarding Estate Maintenance contracting. • Support the implementation and ongoing management of Estate Maintenance contracts and related requirements. • Coordinate, facilitate and monitor the activities of the Estate Maintenance surveillance audit program. • Liaise with relevant internal and external teams, units and agencies regarding Estate maintenance matters. • Contribute to the implementation and maintenance of the Infrastructure Technical Regulatory Systems (ITRS). • Support the delivery of the Base Services Retendering Project through the provision of contracting advice. • Amend contract statements of work and map these into modified Request for Tender templates as required. Retender Support Officer - CMS Lead (Nov 2010 - Jan 2012) Defence Support Operations Key Duties: • Act as a subject matter expert whilst leading the collation, review and validation of contractual activity data. • Liaise with geographically diverse stakeholders and undertake travel to Canberra and Melbourne as required. • Ensure customer requirements align with strategic objectives and resource saving initiatives where possible. • Apply technical and professional skills and experience to implement the Defence Strategic Reform Program. • Collect, collate and report on data gathered from remote sites, maintaining the highest level of accuracy. • Utilise CMS specific knowledge to review, evaluate and negotiate Request for Tender responses and activities. • Participate in Tender Steering Committee meetings and provide comprehensive briefs of activities and lessons learnt. • Contribute to the development of final tender evaluation reports and advise stakeholders of evaluation outcomes. • Educate stakeholders regarding contract deliverable changes and develop presentations that support these. Manager Compliance Regional Contracts (Aug 2010 - Nov 2010) Defence Support Operations Key Duties: • Provide advice, guidance and recommendations to stakeholders regarding Contract compliance and performance. • Manage the ongoing compliance and performance of the CMS-SA Contract and ensure obligations are met. • Utilise the CAPMAN Contract Performance Framework to monitor contractual performance and related functions. • Identify, investigate and perform interventive actions to resolve performance and compliance issues. • Provide reports to the Regional Contracts Manager and ensure significant issues are discussed in a timely manner. • Support the implementation of progress recommendations from the Year 3 & 4 Strategic Contract Review. • Provide support and relevant advice regarding contract matters as requested from HNA and Technical Authorities. • Contribute to monthly reporting activities and detail related progress, issues and requirements as appropriate. • Assist in the implementation of the DSG Reform and DS-C&W Contract Management structure and related model. Regional Contract Governance Officer - CMS (Aug 2006 - Aug 2010) Defence Support Southern NSW Key Duties: • Design, develop and implement frameworks to improve the assessment of compliance and performance indicators. • Undertake comprehensive research regarding contract functions to inform the establishment of audit parameters. • Contribute to the development of the Regional Contract Governance Plan and ensure appropriate compliance. • Manage, monitor, process and approve Contract Amendment Orders as per internal requirements and procedures. • Validate, verify and manage the Contractor Monthly invoice and ensure margin claims are accurate and tracked. • Manage and maintain the audit schedule, conduct regular compliance audits and prepare all relevant reports. • Clarify contract details for Technical Services Cell, Estate Support Officers and other key stakeholders. • Inform and advise stakeholders regarding contract cross-over issues in the Contract Governance Manager absence. • Prepare and produce written correspondence on behalf of the Contract Authority to the Prime Contractor as needed.

REFEREES AVAILABLE ON REQUEST


R É S U M É

Caroline Howards 121 Mulberry Street, AUBURN NSW 2144  0404 444 555  c-howards@hotmail.com

Career Objec tive Self-motivated and results-driven, I am pursuing a challenging Graduate Program - Engineering (Civil Infrastructure) having gained a proven track of academic achievement with desire to gain an exposure to a wide scope of engineering activities such as design, paving, tunnelling, marine and mechanical works within a leading civil infrastructure company. Demonstrating a high level of commitment to a long term engineering career, I welcome the opportunity to gain further practical experience in the workplace, offering my 100% flexibility and dedication to your team whilst gaining valuable mentoring from experienced professionals. As a final year civil engineering student with considerable project experience, I offer a wealth of knowledge, civil engineering principles, strong communication skills with the ability to work as part of a team and independently.

Tertiary Qualificatio ns 2010 - Current

Bachelor of Engineering (Civil), Diploma in Engineering Practice University of Technology Sydney

High Distinctions: • Engineering Practice Review 1  Problematic Soils & Ground Improvement Techniques Distinctions: • Air & Noise Pollution  Environmental & Sanitation Engineering  Road Engineering Practice • Entrepreneurship & Commercialisation  Pavement Analysis & Design  Road & Transport Engineering • Steel & Timber Design  Concrete Design  Geotechnical Engineering  Soil Behaviour  Design Fundamentals Credits: • Engineering Practice Preview 2  Computer Modelling & Design  Hydraulics & Hydrology  Construction • Construction Materials  Engineering Economics & Finance  Engineering Computations  Mathematical Modelling 1 • Engineering Communication  Chemistry and Material Science  Introduction to Civil Engineering

Projec t Experienc e - UTS Jul 2015 - Jun 2016

CAPSTONE PROJECT Duration: 1 year

Key Duties: • Investigated the soil cement columns with addition of fertiliser (Di-ammonium Hydrogen Phosphate) as the potential binder aimed at reducing cement usage in the existing ground improvement techniques such as deep soil mixing and jet grouting, through either directly substitution or complementary use of environmentally friendly fertiliser. • The project requires casting soil cement columns and performing laboratory testings, specifically the shear wave velocity test and unconfined compressive strength test. Jul 2011 - Nov 2011

CONSTRUCTION PLANNING Duration: 4 months

Key Duties: • Prepared a tender for the construction of twin bridges over Castlereagh River at Coonabarabran. • A copy of the drawings was provided and the requirement was to prepare a network diagram and report as part of the tender process.


Projec t Experienc e - UTS Mar 2011 - Jul 2011

DESIGN FUNDAMENTALS Duration: 4 months

Key Duties: • Designed a one-handed kitchen tool, developed a prototype multi-purpose chopping board at a low price point, that was simple to manufacture and enabled high sales volume • Prepared requirement specifications, design brief report and working drawings for manufacturing.

Engineering Experience Aug 2014 - Mar 2015

CROZIER GEOTECHNICAL CONSULTANTS | www.croziergeotech.com.au Unit 12/42 - 46 Wattle Road, Brookvale NSW 2100 Geotechnical Engineer Assistant (Internship)

Company Profile: • Crozier Geotechnical Consultants is an Engineering Geology based Geotechnical Consultancy that offers a range of geotechnical services to a broad range of clients. Crozier Geotechnical Consultants undertakes site investigations and reporting for over 250 individual sites per year along with construction supervision, advice and monitoring. Key Duties: • Perform work as an Assistant Geotechnical Engineer on various projects adhering to project scope. • Communicate between clients and sub-contractors, team managers and senior engineers. • Assist in organising internal and external resources for geotechnical site investigations • Conduct site investigation activities in accordance with relevant Australian Standards, work safety and statutory regulations enforced by councils and other authorities. • Create geological models to help with the structural designs and excavations. • Conduct investigations into groundwater infiltration rate for onsite storage tanks. • Perform landslide investigations and geotechnical risk management reporting. • Logging of soils and rocks to produce detailed geotechnical reports. • Prepare shallow and pile foundation designs based on requirements.

Custo mer Servic e Experience Dec 2009 - May 2015

TONYON SUPERMARKET 187 Rowe Street, Eastwood NSW 2122

Customer Service Assistant Key Duties: • Provide friendly, helpful and courteous customer service in a fast paced retail environment. • Handle counter and telephone enquiries according to store policies and procedures. • Operate cash register, EFTPOS, cash handling and end-of-day cash reconciliation. • Liaise with suppliers and/or head office to source stock for special orders. • Sales and promotion of retail products using effective marketing techniques. • Participate in stocktakes and monitor stock levels. • Set-up and maintain visual merchandising and displays.

Sep 2013 - May 2014

CHEMIST WAREHOUSE Ground Floor, 272 Forest Road, Hurstville NSW 2220

Pharmacy Assistant Key Duties: • Provide helpful and courteous customer service and assist customers to find the right product. • Deal with complaints and escalated issues in a prompt manner achieving effective resolutions. • Maintain cleanliness and appearance of the store, set-up and maintain visual merchandising. • Coordinate with wholesalers, inventory duties, delivering products, labelling and pre-packing products. • Fill prescriptions, count pills, handle paperwork, restock medications and rotate inventory.


Engineering Experience • • • • • • • •

Experienced using AutoCAD 2D and 3D for designing, drafting and modeling Experienced using MicroStran for modeling various structures Competent using ArcGIS (Geographic Information Systems) Trained in HEC-RAS to prepare and understand models of water flow Proficient using Microsoft Excel, Access, Word, PowerPoint and Publisher Proficient using Microsoft Expression Web to create interactive web pages Strong skills in Visual Basic and the ability to write computer programs Competent in using Theodolite and Dumpy Level

Professio nal Develo pment 2014 2012

Attended UTS Women in Engineering networking function Participated in the ‘Build A Bridge’ competition during Engineering Week

Memberships & A ssoc iatio ns • •

Student Member - APESMA (Association of Professional Engineers, Scientists and Managers Australia) Member of Engineers Australia - StudIEAust

Demo nstrated Skills & A bilities • • • • • • • • • • • • • •

Excellent communication and interpersonal skills, nurturing relationships with people at all levels. Fundamental knowledge of Soil Mechanics, Soil Behaviour and Geotechnical Engineering. Proven ability to produce basic engineering graphics and use AutoCAD programs. Experience working on various design and construction projects as part of a team. Ability to provide professional client service, handling enquiries, problems and escalated issues. Excellent written skills with the ability to prepare accurate reports and project documentation. Strong leadership skills with the ability to manage, supervise, direct, motivate and train team members. Proven ability to establish mutually beneficial relationships with people from diverse cultural backgrounds. Strong analytical and problem solving skills with the ability to achieve positive outcomes. Well organised with excellent time management skills, meeting deadlines consistently. Active and contributing team member with the ability to work productively unsupervised. Proven ability to understand, interpret and apply various legislation, policies and procedures. Strives to achieve continuous improvement, evaluating and improving systems and procedures. Committed to undertaking further training with the ability to acquire new skills quickly and easily.

Personal Details Citizenship: Languages: Licences: Interests:

Australian Citizen Fluent English, Mandarin and Cantonese Current NSW Unrestricted Driver’s Licence - Class C & Construction White Card Participating in engineering events, playing badminton and socialising with friends and family

Referees A vailable o n Request


Cover Letters Our team of professional RĂŠsumĂŠ Writers have prepared a range of cover letters for clients from graduates to executives including brief letters of introduction through to in-depth expressions of interest including capabilities.

Feel welcome to peruse the following cover letters which demonstrate the quality of our work and diverse experience across all job types and levels.


Annabelle Gables 1/12 Exhibition Street, SYDNEY NSW 2000  (02) 4888 2222  0422 444 333  a-gables67@gmail.com 2 January 2018

Re:

Director, Training

Position No:

00005KB3

Dear Sir/Madam, As a qualified, results-driven and accomplished management professional with experience delivering high quality, comprehensive and integrated training and development in the public service, I write with interest to be considered for the above position at The NSW State Emergency Service (SES) as advertised on www.iworkfor.nsw.gov.au I have held numerous leadership roles where I have led, managed, trained, mentored and coached team members to achieve optimal results whilst maximising service delivery, compliance and innovation. Throughout my professional career at Department of Family and Community Services over the past 18 years, I have gained a wealth of experience as demonstrated in my current role as Senior Manager Accommodation & Respite, Illawarra Shoalhaven District and previously as Acting Director Disability and Home Care, Senior Manager Disability and Home Care, Senior Manager Access, Project Manager, Service Centre Manager, Service Coordinator, Branch Manager and Care Worker. Working closely with the District Director, I currently provide advice and recommendations on policy and operational matters including the impact of changes in legislation, regulation and policy on ADHC and its stakeholders. Confident I would make a valuable contribution as a Director, Training at SES, I have reviewed and meet all key capabilities. Committed to professional development and continuous improvement, I have completed various qualifications including a Certificate IV in Training & Assessment, Advanced Diploma of Government (Investigations). Diploma in Project Management, Diploma in Community Services (Case Management), Public Sector Management Program, Graduate Certificate in Public Sector Leadership, Diploma in Business and Certificate IV in Frontline Management. Furthermore in 2016 I was nominated to undertake the FACS Leading Managers Program. I have gained relevant professional experience at senior executive level in numerous roles including my current position at senior level together with Acting Director roles on multiple occasions at FACS including my most recent role as Acting Director in September 2016 to February 2017. Furthermore I contributed as part of the executive leadership team within Illawarra Shoalhaven for 2 years in a team which consisted of Director Housing, Community Services, District Director of FACS ISD and Senior Business Analyst and myself. I successfully set the strategic direction for FACS in the Illawarra Shoalhaven District. In my current role as Senior Manager Accommodation & Respite, Illawarra Shoalhaven District I strategically worked with Learning and Development and my direct reports to ensure frontline staff, clinicians, support staff and management were sufficiently supported in obtaining appropriate qualifications and upskilling as required which included refresher training and specific training for specialist care such as Midazolam training, access to clinical training and also legislative training such as Workplace Health & Safety and Mandatory Reporting. Within my unit, I managed service delivery of accommodation and respite with funding for 400,000 hours, 28 group homes which provided 24 hour accommodation to 142 clients, 4 respite units which provided respite to 200 community clients, 1 medical unit for high support medical needs together with 500 staff and a budget of approximately $25 million. Recently I was tasked to coordinate the efficient transfer of accommodation and respite staff and services to HWNS which entailed major work on change management, the achievement of a positive team culture, managing staff and families through the transfer process, communicating key components to success and assisting people to focus on tasks/values whilst supporting staff through their own self journeys. Excellent outcomes were achieved as all staff and service were successfully transferred on the 5th of October 2017. In recent years, I have achieved exceptional results in driving and overseeing a positive culture change which required connecting with the why we do the work, instilling our values, upskilling staff and ensuring they felt valued. Additionally I have considerably improved systems to ensure responses, reduced workers compensation which resulted the lowest workers compensation component paid by district since costs were totalled. Furthermore under my leadership, I dramatically improved accountability, ensuring that all staff were managed in a timely manner with clear roles and responsibilities. Other key results have included a continued reduction in budget overspend for the years since my commencement as Senior Manager Accommodation & Respite.


I possess a sound knowledge and understanding of contemporary adult and organisational learning practices and concepts. In my current role, I manage and lead a team of 500 staff from diverse cultural backgrounds with a range of capabilities. My team consists of people from CALD with language barriers, traumatic backgrounds, learning difficulties, various learning styles and training needs as all clients are different. I am required to ensure my team understands and meets the needs of clients with various requirements such as people with various diagnosis including autism, down syndrome, mental health issues, trauma backgrounds and so on. Key challenges I have overcome include obstacles such as access to staff and access to training, competing time demands vs actual service delivery and also the risk of not completing training which could results in client deaths or injured staff. In order to ensure effective training and the ongoing development of their skills, I implement verbal reliability for staff to ensure they understand training, offer refresher courses, provide options for differing venues and ensure senior staff understand the business needs. I respect and understand the role of volunteers and have achieved a high level of success in facilitating cooperation and building productive internal and external relationships and partnerships with external and internal stakeholders from all walks of life. For example, I have assumed roles such as the Coordinator of School Fetes, Clothes Pools, Canteens and worked as an SES Volunteer. Over the past 18 months I have been working as a Volunteer at St Vincent De Paul Society. I believe that for individuals, volunteering provides an opportunity to be involved in activities reflecting their interests and using their skills. Meaningful activity in turn promotes a sense of belonging and general wellbeing. Volunteering can also be a way to develop skills, potential pathways to employment, or a way to contribute existing skills for the common good. I am currently responsible for managing and optimising service delivery, planning, coordinating, leading and managing staff and resources across the Illawarra Shoalhaven District to provide a cost effective, quality service that meets FACS key performance indicators and financial accountabilities. In addition I manage resources such as budgets, assets, projects and staffing to maximise achievement of goals including financial planning to effectively manage the business unit consistent with the strategic direction of ADHC, ensuring effective operations and cost effective use of ADHC’s resources. As Senior Manager for Accommodation and Respite, I am tasked to ensure our work aligns with key government reforms such as the NDIS including the transfer of disability services to the non-government sector. I played a key role in the transition to NDIS during which time I managed competing priorities and staff management issues including change of positions, building trust with the team, budget management, NDIS readiness, PSA union bans whilst ensuring that high quality client service and governance was maintained. I was delegated to work in a small team with a group task to implement the Continuous Improvement Review Tool (CIRT) within the Illawarra Shoalhaven District over an 8 week period. The CIRT was instigated to provide compliance indicators specific to a home and an individual living in the home. The CIRT was an initiative of the Cross Cluster Performance Improvement (CCPI) team and was designed to improve the safety and wellbeing of people living in Group Homes operated by the Department of Family and Community Services, Ageing, Disability and Home Care (ADHC). The intention was to replace the Quality and Safety Framework with the new CIRT. Upon completing the CIRT an action plan was developed for each unit that identified actions to be taken to bring the home in line with policy. The Coordinator of each cluster was responsible to ensure the documented actions were correct and completed within the timeframe specified. I was personally required to ensure all staff had a sound knowledge on the philosophy behind CIRT and understood that the union linked it to the NDIS which meant that the union placed bans on completing the CIRT across the state. During the development and implementation phases of CIRT our target was to complete compliance with an objective of 100%. Due to our diligence, thorough approach and actions, nil blockages in our area from union. This clearly demonstrates a change in culture and trust in meeting client support needs which link to objectives of the state plan. The development of the new tool was a collaborative approach with district and central office staff. and successfully enabled us to produce a robust tool that will identify, monitor, report and guide continuous improvement in ADHC operated group homes. Additionally the reporting outputs from the CIRT provided districts with ‘real time’ data on the compliance aspect and the risk areas that require remedial response, in the form of an action plan and the information enabled the identification of broader inherent issues. Dedicated to upholding and promoting your vision, I understand that the NSW State Emergency Service is an emergency and rescue service is dedicated to assisting the community with major responsibilities including flood and storm operations, the NSW SES provides the majority of general rescue effort in the rural parts of the state. I am keen to make a career transition into the public service where I can further expand my skills and experience working in a team of professionals whilst adhering to the Australian Public Service Values and Code of Conduct that shape the way we think, react and behave. Find attached my résumé that details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions. Please don’t hesitate to contact me on phone or email should you have any questions. Yours sincerely,

Annabelle Gables


Brian Dunstan 122 High Street ARMADALE VIC 3143  0405 555 777  brian-dunstan@gmail.com 25 March 2017 Penfold Motors 142 Burwood Highway BURWOOD VIC 3125

Re:

Mazda New Car Sales

Dear Sir/Madam, A bright and friendly, customer focused and accomplished sales professional with a proven track record of performance in the automotive industry, I wish to be considered for the above position at Penfold Motors as recently advertised on www.seek.com.au. Throughout my broad sales and marketing career over the past 14 years, I have gained extensive experience as demonstrated in my current role as Customer Service Representative and previously as Business Assistant, Senior Manager - Product Development & Marketing, Product Development & Marketing Executive, Marketing & Management Executive and Management Trainee. As a self-motivated, results and achievement orientated sales and marketing professional, I take responsibility for achieving desired outcomes, meeting and exceeding targets, contributing to sales meetings, mentoring/training staff, providing accurate advice, leading by example and devising ways to improve workplace systems and procedures such as client service standards. A confident communicator with highly developed interpersonal and negotiation skills, I look forward to identifying and exceeding clients’ needs with in-depth advice and service whilst maintaining a high level of knowledge about all Penfold Motors vehicles and products. Additionally I have the ability to form long term business partnerships in order to leverage future transactions/purchases, consistently providing top level client service. Committed to professional development, I have completed various qualifications including a Masters of Business Administration majoring in Marketing Management, Professional Postgraduate Diploma of Marketing, Yellow Belt Sensei in Lean Manufacturing including in SAP System, Factory Management Information System (ERP) Merchandising Module and College Certificate of Merchandising. Keen to uphold and promote your vision as a dedicated sales professional, I understand that Penfold Motors is a widely regarded as a leader in the automotive industry with 50 years of success. Having acquired a proven track record of achievement throughout my professional career, I am positive that I would make a valuable contribution as a Mazda New Car Sales Consultant, having worked for 3 years at Booran Holden as a Business Assistant, working collaboratively as part of a team to ensure vehicles are delivered on-time and to customer’s specifications. Find attached my résumé with referees that details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Please don’t hesitate to contact me via phone or email should you have any further questions. Yours sincerely,

Brian Dunstan


D a nie l le J ac k so n  0422 333 555  (08) 9583 7777  d-jackson71@iinet.net.au 28 December 2017

Re:

Community Health Nurse

Position No:

00008962

Dear Sir/Madam, A community-focused, results-driven and accomplished nursing professional with diverse experience in the healthcare industry with the desire to valuable contribution, I write with interest to be considered for the above career opportunity with the Western Australian Department of Health, the Child and Adolescent Health Service as recently advertised on www.jobs.wa.gov.au. I am particularly interested in undertaking a role in school nursing and would also like to be considered for an immunisation opportunity. Throughout my career over the past 20+ years, I have gained a wealth of relevant skills and experience which can be demonstrated in my current role as Registered/Clinical Midwife - Level 2.4 (Rockingham General Hospital) and additionally as Collector and Registered Midwife Casual (Cell Care Australia) together previous roles such as Registered Midwife - Level 2.1 (Peel Health Campus), Registered Midwife - Level 1.9 & Level 2 Coordinator - Night Duty (Joondalup Health Services) and various other nursing roles in South Africa, Brunei Darussalam and Saudi Arabia. Well organised, efficient and service-focused orientated, I have demonstrated a proven track record of accomplishment in providing high quality nursing care for clients, promoting self-care and personal responsibility for health. Having acquired a proven track record of achievement throughout my career as a valued team member and self-driven individual, I am positive that I would make a valuable contribution as a Community Health Nurse with the ability to plan, implement and evaluate nursing care, health promotion and education to individuals, families and population groups according to need and service priorities. I welcome the opportunity to promote the health and wellbeing of children, families and specific community groups using a range of health promotion/education and support strategies focusing on the social determinants of health whilst providing effective preventative and early intervention programs to individuals and groups. As a confident and experienced communicator with highly developed interpersonal and relationship building skills, I have the capacity to communicate effectively with individuals and groups, encourages community participation and develops partnerships with local networks to achieve the best outcomes for the community. Committed to continuous improvement, I am accredited General Nurse (Division 1) and Midwife with the Australian Nursing and Midwifery Board with various qualificaions including a Diploma in Advanced Midwifery and Neonatal Science, Diploma in Midwifery, Diploma in General Nursing and extensive nursing professional development. I take responsibility for my own training and development, keeping up to date with developments in the healthcare industry as a dedicated nursing professional. Dedicated to upholding and promoting your vision, I understand that the Western Australian Department of Health, Child and Adolescent Health Service is committed to providing high quality paediatric care to young West Australians. I am keen to make a career transition into the public service where I can further expand my experience working in a team of professionals whilst adhering to the Department of Health Values of Excellence, Equity, Compassion, Integrity and Respect that shape we think, react and behave. Find attached my résumé that details my relevant experience and key accomplishments together with my response to the selection criteria. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Please don’t hesitate to contact me on 0422 973 365 or via email at binti@iinet.net.au should you have any further questions. Yours sincerely,

Danielle Jackson


Jeff Davidoff  0402 222 333  jeff.davidoff@bigpond.com 10 April 2017

Attn:

Kristy Eagles, Spinifix Recruiting

Re:

Principal Upgrade Manager

Dear Sir/Madam, A tertiary qualified and results-driven project management professional at NSW Land and Housing Corporation (LAHC) over the past 12 years with a desire to undertake new challenges, I write with interest to be considered for the above position as recently advertised on www.seek.com.au. I have demonstrated a proven track record of achievement and passion for contributing to the Future Directions for Social Housing in NSW in my current role as Senior Project Manager with LAHC during which time I have managed the delivery of all State-Wide Programs valued at approximately $50 million per annum including major Common Areas Upgrades and restoration of Fire Damaged Properties together with the compliance projects such as the fire safety program, property assessment surveys, detailed property assessment surveys and change of use program. I am proficient in performing end to end project planning, establishing various processes, contract management and development which can be evidence as all programs were completed on time and within the assigned budgets for the past 12 years. I have utilised high level project management skills with proven ability to creatively problem solve and think strategically whilst coordinating projects from project conception through to the implementation phase, consistently implementing solutions on time and budget whilst meeting project specifications. I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. Confident I would make a valuable contribution to your highly-regarded government organisation, I have reviewed and meet all the required key capabilities as evidenced below in my response to the targeted questions as below: Could you explain how you define roles, clearly communicate responsibilities and manage performance of staff members to achieve team/unit outcomes. ➢ I have held numerous team leadership responsibilities with a high level of competency in leading, managing, training,

mentoring and coaching team members to achieve optimise project outcomes in the public service. In my current role as Compliance Project Manager with the Land and Housing Corporation, I was delegated the responsibility to deliver a $150M Fire Safety Upgrade project over 10 years. During this time I developed an in-depth project plan which included resource planning, business processes and a communication strategy for internal and external stakeholders together with a risk mitigation strategy. As part of the project planning, I was tasked to define and communicate the roles and responsibilities of all required internal and external personnel which entailed clearly identifying and defining different roles to support program delivery such as an internal Project Manager, Project Support Officer, Quality Assurance Officer, Technical Specialist and an external Client Liaison Officer, Scoping Consultant and Building Contractor. During resource planning, I identified the need for three Project Managers, three Project Support Officers, eight Quality Assurance Officers/Auditors, a Technical Specialist. I also identify the need to engage with up to fifteen scoping consulting firms, up to ten building contractor firms and close coordination with three Housing NSW Client Liaison Officers as well as a Housing NSW Manager. Once I planned and determined the human resources requirements based on the project needs, I then defined responsibilities for each individual i.e. Project Manager’s responsibilities included contract administration, management of scoping consultants and building contractors in their respective contract areas, overseeing and working closely with Project Support Officers to ensure timely issuing of work orders, processing invoices for payment, maintaining the project database, producing and distributing progress reports on regular basis. I also determined the Project Manager’s role was to liaise with Quality Assurance Officers to organise pre-work, post-work audit inspections to monitor quality of works delivered by scoping consultants as well as building contractors. Whilst I developed and established the project’s communication strategy, I discussed these with each group of project stakeholders regarding their roles and responsibilities via face to face meetings, organised minutes of the discussions during meetings then reviewed feedback. I finalised the position descriptions for each role and issued these to all staff. I then developed KPIs for each role to monitor their performance and provide regular feedback for continuous improvement. I organised weekly and monthly progress review meetings which included discussions on matters related to administrative and technical issues coupled with actual progress against project milestones. Whilst developing KPIs, I implemented a performance based work allocation approach in a staged manner to identify potential risks such as poor time management, poor quality of works and poor coordination of project activities that may impact delivery in the early stages.


Furthermore I implemented a reporting requirement where three Project Managers provided periodical progress reports by (i) region, (ii) contractor and (iii) scoping consultant then showed actual progress versus agreed milestones in terms of number of dwellings upgraded and expenditure. ➢ In addition I requested reports from Project Managers on any key issues which required my assistance to achieve resolution, thus enabling me to take appropriate corrective measures at early stages in program activities. Under my leadership no risks elevated to the level where it posed significant threat to the program delivery. During this process, I monitored progress on key project activities and provided guidance to the project team, enabling Project Managers to manage their projects efficiently. I also identified training and development needs for staff and motivated them to attend various courses for their professional development. ➢ Maintaining an agile and focused approach, I successfully led constructive discussions on project requirements and outcomes, resolved problems and conflicts in a cohesive manner which directly contributed in the successful delivery of the Fire Safety Program, Property Assessment Survey Program, Detailed Property Assessment Survey Program, Change of Use Program, Master Antenna Television Program, Scoping Services for Maintenance Program and numerous other projects such as Common Area Upgrade, Demolitions, Fire Restorations year after year and consistently over the past 12+ years. Provide a specific example of a situation where you were responsible for managing a challenging relationship with an external stakeholder/supplier or contractor. What was the situation and how did you lead and facilitate a productive discussion and what was the outcomes? ➢ Throughout my employment with LAHC as a Senior Project Manager, I have been required to manage numerous challenging situations including contractual conflicts, matters sensitive to media with external stakeholders. I have also dealt with several complex situations involving strenuous relationships between project stakeholders. On a particular occasion, I encountered a situation while overseeing Fire Safety Program. During this time a Contractor wrongfully fire safety upgraded dwellings and made excessive claims included installed fire rated ceilings as well as applied intumescent paint over the fire rated ceilings. This was a duplication of the required works as only one of these two upgrade methods should be used to achieve the required fire rating. The Project Managers identified that the Contractor had wrongfully claimed for both items. ➢ Determined to rectify this situation and resolve the issue, I organised audits of completed works through LAHC Auditors and obtained reports including photographic evidences. I then sought detailed reports about the extent of similar type of works carried out and claimed through Completed Works Statements from Project Managers and Project Support Staffs. Through my investigations and analysis, I determined that the Contractor had over claimed in excess of $250,000 over a period of 12 months. As an immediate action, I organised an urgent meeting with the Director of the Contracting Company and put forward our findings, requesting an explanation for their actions. I also provided details of properties where this duplicated works and claims were made. Initially, the Director of Contracting company’s reaction was uncooperative and defensive. He also blamed Scoping Consultants and the department for providing ambiguous information which led to a strenuous relationship and became extremely challenging to resolve the issue and manage the risk on the delivery of Fire Safety Program. ➢ Despite the Director of Contracting Company becoming agitation, I remained calm, composed and continued to participate in discussion and reminding him about their contractual obligations. Furthermore I pointed out that their project personnel were trained by the department on requirements of Fire Risk Management Plan Implementation Manual (FRMPIM), therefore it was expected from their staff to adhere to FRMPIM upgrade methods. In addition I provided sufficient evidences regarding the breaches. After undertaking extensive discussions and negotiations, I successfully persuaded him to refund the over-claimed amount of $250,000 back to LAHC. Subsequent to this issue, the performance of this Contractor dramatically improved and he became one of the best performers for a number of years. Committed to professional development, I have completed a Diploma of Architectural Studies together with numerous training courses including: Total Asset Management; Best Practice Guide; Guidelines of Capital Works & Maintenance Projects; Heritage Asset Management; Code of Practice for Construction Industries; Code of Tendering for Construction Industries; Implementation Guidelines; C21 Construction Contract Conditions; Pitfalls or Probity; Asbestos Removal; How to Manage Multiple Projects; Meet Deadlines & Achieve Objectives; OH&S Induction for Construction Work in NSW; Supervisor/Line Managers Awareness; General Conditions of Contract & Quality in Construction and Workplace Risk Assessment. I take responsibility for my own training and development, keeping up to date with new policies and procedures as a dedicated and contributing team member. Dedicated to upholding your vision at LAHC, I have successfully driven a culture of achievement and acknowledge input of others, readily investigating and creating opportunities to enhance the achievement of organisational objectives. I ensure project personnel understand that on-time and on-budget results are required and articulate how overall success is defined whilst effectively controlling the output of the business unit to ensure government outcomes are achieved within budget. Find attached my résumé that details my relevant experience and key accomplishments, I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability. Please don’t hesitate to contact me via phone or email should you have any questions. Yours sincerely, Jeff Davidoff


Ian Matheson  0431 323 929  ian-matheson@outlook.com 11 January 2018

Attn:

Human Resources The Australian National Audit Office

Re:

2018 Graduate Program

Dear Sir/Madam, Tertiary qualified, results-driven and accomplished accounting and finance professional with a broad range of relevant experience in various fast paced industries and sectors, I write with interest to be considered for the above career opportunity with your integral, compliance-focused government organisation as advertised on www.anao.gov.au. Committed to professional development, academic achievement and continuous improvement, I am currently undertaking the CPA Program and have successfully completed a Bachelor of Accounting and Advanced Diploma of Accounting at the University of Canberra, achieving exceptional academic results. I believe the ability to achieve results is based on an individual’s drive to perform and excel at requirements and necessary tasks. My experience as a high achiever incorporates the ability to evaluate accounting procedures and hold myself personally accountable for the outcome of financial operations coupled with the continual improvement of the processes for which I am involved. Throughout my university studies, employment and voluntary work over the past 7 years, I have gained a wealth of relevant skills and experience which can be demonstrated in positions undertaken including Accounting & Administration Volunteer - National Folk Festival together with my employment at Australian National University & Department of Defence as a Shift Supervisor & Control Room Operator through Wilson Security & SNP Security. Self-motivated and achievement orientated individual, I have gained experience in a broad range of accounting functions as an Accounting & Administration Volunteer at the National Folk Festival. During this time I performed various tasks including: accounts payable, accounts receivable, taxation, payroll, general administration, advanced computer operation and data entry, identify different streams of income and allocate to the correct account, reconciliation of bank accounts into Excel spreadsheets, update and enter new customers and suppliers into MYOB and various other duties. Having acquired a proven track record of achievement throughout my professional career, I am positive that I would make a valuable contribution in your 2018 Graduate Program. I possess highly developed judgement, initiative, analytical and investigative skills and the ability to assess situations to create positive solutions and organise workloads, managing and developing accounting processes and procedures which enable continuous improvement. Technology savvy and computer literate, I am highly proficient in the use of various systems and software including: MYOB, Microsoft Excel, Microsoft Word, Microsoft Outlook, Cardax (Security System), email and internet. I welcome the opportunity to apply and further expand my academic background, skills and expertise in accounting and financial management whilst learning and receiving mentoring from experienced professionals. As an experienced communicator with strong interpersonal skills, I regularly liaise with internal and external stakeholders both verbally and in writing including customers, suppliers, colleagues, employees, contractors, government and community organisations. I undertake routine problem solving and troubleshooting activities on a daily basis. Maintaining a keen eye for detail, an understanding of how processes work and how to quickly and resolve problems through systematic thinking. Dedicated to upholding your vision, I understand that The Australian National Audit Office is the national auditor for the Parliament of Australia and Government of Australia. I am keen to make a career transition into the Government where I can expand my experience working in a team of professionals whilst adhering to the Public Service Values and Code of Conduct that shape we think, react and behave. Find attached my résumé with referees that details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my potential contributions and suitability to the Australian National Audit Office. Feel welcome to contact me via phone or email should you have any questions.

Yours sincerely, Ian Matheson


Selection Criteria Over the past 22 years our talented team of public service RĂŠsumĂŠ Writers have crafted compelling selection criteria, capability statements and targeted questions that secured interviews and job offers.

Feel welcome to browse examples of our work which evidences our key competencies in preparing selection criteria, capability statements and related documents.


Selection Criteria Team Leader | Job No: JO-1512-344 | Department of Human Services 1. Demonstrated ability to lead, develop and manage a team in a changing environment, including the

ability to plan, prioritise and influence individual and team performance to achieve business outcomes and targets. Currently on higher duties as Team Leader, I send out monthly invites to individual staff inviting one on one discussions. There was an opportunity to discuss Division/Branch priorities, staff business outcomes and performance for the month. Upholding the APS Code of Conduct, I often addressed any identified areas of concerns and opportunities to implement strategies to improve team behaviour, Work Health and Safety or any identified Learning and Development plans that could be implemented to address and improve business outcomes. I manage the personal development of staff towards future careers and as their Team Leader providing ongoing support. During one on one sessions, a staff member indicated negative behaviour towards the collection of child support and voiced their negative opinion within the team which other staff didn’t appreciate as this affected the team’s morale and added pressure. I addressed the issue with the staff member and delivered it in a manner that was comfortable for both, explaining why staff felt this way. After lengthy discussions, I determined that the staff member had experienced the recent passing of a family member which had impacted her reaction and behaviour at work. I also identified her lack of confidence in the collection area as she was not familiar with the process and how to find the best outcomes and debt discussions with customers. I successfully helped the staff member to understand the purpose of collection for the wellbeing of the children and working with separated families to support their children, not just contacting customers to ask for ‘debt’. The staff member was appreciative of my ability to help her perceive the collection of child support in a different way. We agreed that she would approach another staff member of her choice that she would be comfortable to sit with and listen/observe other staff methods of approach towards collection and how they have success in payment arrangements and linking with employers to address outstanding payments for children. We discussed that she was best to approach myself as her Team Leader if any issues arise, so I could provide any support and further learning that they may require. I asked her not to discuss her negativity towards with others regarding their role and explained the importance of building good communication to enable a strong team environment. Staff also disclosed that she was not enjoying her current role due to her high workload and phone shifts and would prefer face to face contact. We discussed possible movement into another area when a role became available. The staff member was now more confident with her collection approach and was more familiar with discussions when contacting customers. She advised that she understood the importance of having outcomes and payments for children, understood the importance of her role and was grateful for my advice. She was successful at her application for movement to another department within DHS which was a face to face customer service role in the Contact Service Centre. 2. High level verbal and written communication skills including the ability to compose clear, accurate and professional documentation. (400 words) Throughout my extensive career at DHS and also previously DIAC, I have professionally and accurately prepared written correspondence to customers and senior internal and external stakeholders such as reports, briefs, letters and memos. As a Customer Service Officer at The Child Support Agency I resolved a complex case involving an incorrect tax return previously used in a client’s child support assessment to determine their income estimate, resulting in arrears payable. The issue was that due to the inaccurate tax return provided, the client incurred a large arrears amount payable in child support. The case was complex as additional documents needed to be gathered and provided to reconcile the correct amount payable. I used various sources of information whilst leading investigation with team members. Due to the nature of the information required, I liaised with the ATO to gather information. I requested income details for the relevant financial year from the ATO and also communicated with the client directly with questions via telephone. Following the investigative research undertaken from the ATO and client, I identified multiple client tax returns had been sent incorrectly from the ATO to the Child Support Agency causing the arrears. In order to compare, contrast and integrate information I had drew from different sources, I communicated with several ATO staff to verify accuracy of information and requested all tax returns and related documents to be provided in writing. I delegated team members to check the details provided in documents to ensure consistency. I engaged a Technical Support Officer to provide quality checks to ensure accurate assessments were rectified and updated correctly without risk to the agency. This process involved extracting information from a variety of sources and effective liaison with key staff and managers to ensure collaboration to objectively analyse and resolve the issue. In order to help the team members understand the strategic implications, I took various action including the preparation of project brief, client case notes and objectives in order to maintain clarity and communication throughout the investigative process.


Excellent outcomes were achieved as my team contributed to a much wider issue and mitigated future risk. I gained a greater understanding into the issue of income assessments and learned to work closely with the ATO to source the appropriate documents for verification purposes. Once the quality assurance check had been applied and the client contacted directly, I was confident the immediate issue had been resolved. 3. The ability to identify, foster and maintain relationships with key internal and external stakeholders. Persuasive, confident and capable, I have been instrumental in contributing to exceptional teams at DHS and DIAC with a track history of cultivating relationships and removing obstacles to build trust and generate and enhance productivity achieving improved workplace communication and team relationships. Whilst deployed to the Northern Immigration Detention Centre as an IMA Case Manager to DIAC, I met with a client showing vulnerabilities that I didn’t initially identify as meeting ministerial guidelines to be referred for community detention. I advised the client to meet with the Mental Health Nurse who would provide strategies for the client to cope whilst in detention. I also explained that as he was a new arrival, he didn’t meet the guidelines to be accepted for community detention. Despite my advice and recommendations, the client didn’t seek help from the Mental Health Nurse and as a result further declined in his mental health state. Concerned for my client with a desire to develop their capabilities, I communicated with the Team Leader as I accepted that I made an error in judgment by not identifying the clients early vulnerabilities. Although I would normally have taken to the problem was seeking help from the Mental Health Nurse, I now understood that it was necessary to devise a much better strategy in order to maximize the client’s declining mental health and overall well-being. I adjusted my approach by referring the client to an International Health & Medical Services staff which would minimise further risk to the client’s mental health deterioration and thus achieve early intervention. Taking an active role, I met with an IHMS Nurse, requesting the client be assessed for possible Torture and Trauma. I placed a referral to the Community Detentions for Single Adult Males and further escalated the case by emailing both the Team Leader and the CD SAMS team for priority. I explained the situation and grounds for considering the clients vulnerabilities and that there would be services that would be better provided for the client in the community. Positive outcomes were achieved as the client was seen regularly by myself and IHMS. The client’s mental health improved with his submission approved by the Minister. The client was released into community detention. 4. Experience in supporting staff through feedback, coaching and mentoring, including management

of performance and workplace behaviour and conduct within set frameworks. I received an email from the Supervisor regarding overtime completed on the weekend including feedback on a Service Officer (SO) who was approved to complete overtime work for non-lodgers of income work which had to be completed with strict timeframes. The supervisor recommended staff shouldn’t work overtime simply because their work couldn’t be completed. I understood staff were supported by the Service Support Officer when trying to explain to staff the process/legislation in applying decisions to ensure correct processes applied to minimise creating unnecessary customer debt. I was informed that the staff member involved wasn’t able to perform or understand the requirements to complete the work, hence had decided to leave early and no work was completed. I held a discussion, determining the staff member wasn’t feeling well with a migraine. She thought she was able to complete the work but wasn’t confident or skilled in the process or legislation. I felt she wasn’t productive and decided to go home. I advised her that I would liaise with all parties involved and would get back to her with a forward plan and understood the importance for staff to be able to work overtime. I arranged a meeting with my Service Support Officer (SSO) to hear their perspective at the event and how to implement strategy moving forward to best manage/support the staff member to enable them to be confident in completing their tasks. We discussed and tailored the coaching one-on-one instead of a team. I delegated the SSO to arrange that staff to email her their roster for phone shifts and that SSO and SO will make time/dates that would suit both parties for further coaching/mentoring without or minimal impact to delivering our customer service on phone shifts. We agreed on the timeframe by end of week prior to the weekend overtime shift. My SSO and the SO was happy with the arrangement. By the end of the week I met with the SSO and SO separately to brief on progress and how to move forward in decision making whether overtime will be suitable at this stage to be approved. I received positive feedback from both staff members as the SO was now skilled-up with a greater understanding and increased confidence. The SSO was very appreciative of my approach and support provided for the staff. She was able to complete her work and received positive feedback from the Supervisor.


Selection Criteria Nursing Director - Position No: MRA5047 Metro North Hospital and Health Service (MNHHS) •

Expertise and application of comprehensive knowledge of contemporary nursing practices and multidisciplinary team approaches to service model development and delivery relevant to this position.

As a dedicated, qualified and highly experienced nursing professional spanning 20+ years, I have consistently maintained a sound knowledge of contemporary nursing practices and multidisciplinary team approaches to service model development which can be verified in the senior roles I have undertaken, promotions obtained and recognition awarded. In my role as a Clinical Nurse Consultant - Clinical Services Innovation I partnered with Andy Carter, NEAT Project Officer to drive multidisciplinary team process driven efficiencies within Adult ED - Model of Care Review, specifically Front of House, Fast Track and Short Stay Unit. In order to achieve the desired results and outcomes, I efficiently coordinated and completed a diagnostic review of current service models to inform Solutions Paper and I am currently ensuring the consistent and integrated implementation of service initiatives. As a result I am facilitating the staged implementation of the revised models of care, with stage 1 and 2 launched on the 15 and 22nd of September and the 3rd planned for the 29th of September. In addition I conducted a critical analysis of data from varied systems including health activity, finance, cost/benefit for interpretation, presentation and performance reports to inform strategy and innovation. I facilitated team building exercises to build communication links between team members and interdepartmental personnel. Other actions undertaken included the provision of leadership in service innovation and improvement, working collaboratively with key stakeholders to ensure sound decisions regarding service redesign and service development. I have also been involved in developing quality improvement strategies for patient flow management and the implementation of processes for the improved flow of patients through the Emergency Department, successfully embedding NEAT KPI as normal business across Emergency and inpatient clinical programs. Driving continuous improvement, I manage clinical services innovation and improvement, responsible for enacting action/project plans and manage clinical service delivery against plans. I am also responsible for data collection, storage, security and production of statistical reports for analysis and compliance auditing purposes. •

Experience and advanced skills in leadership and management.

Persuasive, confident and capable, I have held numerous leadership roles where I have been responsible for leading, managing, training, mentoring and coaching nursing personnel to achieve optimal results and optimise service levels. My key duties have included managing the professional development of staff, work practice change, continuous improvement, overseeing professional and ethical work practices. As Cystic Fibrosis Care Coordinator - Adult Cystic Fibrosis Centre, The Prince Charles Hospital, I developed and managed services to facilitate the delivery of State-wide, Zonal and District Services of health care services and appropriate treatments for young persons and adult with cystic fibrosis. This is a state-wide service that provided services to 300 patients throughout Queensland, Northern New South Wales and the Northern Territory. I gained community support and promoted a culture of learning, innovation and development aimed at improving patient’s experiences of care and treatment. This was demonstrated in the utilisation of an Organisational Psychologist to identify ACFC Nursing services strategic capacity, resources and processes. In addition I proactively identified current and future workforce and resource planning requirements in order to meet predicted and potential changes in patient demographics whilst reflecting current best practice. I also planned ACFC Nursing services requirements to ensure the formulation of the budget aligned with needs and ensured uninterrupted service provision.


Analytical financial and material resource management skills and ability to identify and initiate corrective actions to maximise budget integrity.

Throughout my extensive professional development and long term career, I have performed various supervisory roles that has required high level financial and material resource management skills, accurately identifying and initiating corrective actions to maximise budget integrity. I am commercially astute and proficient in the review and analysis of budgets, forecasts, financial statements and reports whilst managing projects and overseeing cost-effective operations. In 2013 I worked as a Project Manager - ABC Performance Acceleration Partnership on the Work Place Redesign Project. The project scope was to reduce costs and increase revenue by utilising structured and targeted project work to drive measurable outcomes as specified by TPCH Executive Coordinating Council in 8 key areas. My role included the provision of program management and office coordination across all 8 projects. I was tasked to ensure that consistent and integrated implementation of service initiatives were executed hence I collaborated with executive management, senior clinicians, operational managers and external consultants, assisting teams to plan, implement and sustain the initiatives whilst using formal and informal networks to identify and resolve project risks in order to accomplish program objectives. In order to assist the project remain on track, I carefully monitored the project timelines at all stages, instigated check-ins and follow-ups to ensure all deliverables were met, coordinated workflows and provided help to individual project teams to complete deliverables. I also identified appropriate metrics to facilitate data analysis to inform financial assumptions for each project and delivered consistent and integrated timed reports to TPCH Executives. Positive outcomes were achieved. The integrity of the 90 day project timeline was maintained, financial targets were achieved and all projects were endorsed by TPCH Executives in order to progress to “Next 90 days.” •

Ability to effectively develop, implement and manage a program budget and manage human and physical resources at a senior level in an organisational environment of rapid change.

As Nursing Director - Thoracic Program at different periods in 2006, 2007 and 2011, I was responsible for coordinating and managing the nursing service to facilitate the delivery of State-wide, Zonal and District Services. The Program provided services in both the inpatient and ambulatory care setting. As Nursing Director of the Thoracic and Clinical Support Program, I worked closely with the Medical Director Thoracic Program and Business Manager Thoracic and Clinical Support Program in the provision of shared leadership and management accountability within the program/s. I created and implemented a new nursing position Clinical Nurse Consultant - Quality and Safety to facilitate review of quality and safety framework, resources and processes for the program. The initiative was achieved with the support of the Program Management Team. Working in close partnership with Clinical Management Teams, I successfully identified workforce planning requirements and service modelling to inform strategies to meet predicted service need requirements for the Neuromuscular Disease and pulmonary hypertension patient group. •

Achievements in and commitment to both corporate and clinical governance including areas of safety, quality, risk management and nursing research.

At TPCH it was decided that a new strategy was needed to visualise patients in the Emergency Department (ED) to prompt the question "what are they waiting for" to facilitate flow through the department. Hence the Coldtracker for Patient Journey Board to Emergency Department was developed. I was tasked to undertake the concept design, clinical liaison, liaise between each ED and IT Developer, collaborate with executive management, senior clinicians and operational managers to implement and sustain initiatives. I identified existing data source in the Emergency Department Information System (EDIS) and collaborated with key clinicians from each department to implement and kick-start operations of the Cold Tracker - ED Patient Journey Board across the health service at Clinical and Executive level which enables real-time identification of what the “patient is waiting for” to safely expedite patient journey through ED. In the position of Cystic Fibrosis Care Coordinator, I was a Co-Lead Investigator for the review of colonoscopy preparation, procedure, indications and outcomes in adults with cystic fibrosis compared with age and sex matched non CF control patients. As a result of our review and recommendations, changes were adopted in


clinical practice for screening protocol and preparation required for patients with cystic fibrosis to improve patient safety, efficacy of procedure and clinical outcomes. • Proficient interpersonal and communication and negotiation skills in a multidisciplinary environment including the ability to enable effective partnerships, consult, and manage people and complex and changing situations. A confident and articulate communicator, I utilise an open, transparent, calm, collaborative and consultative communication style. Throughout my nursing career I have assumed a high level of responsibility that has demanded exceptional communication including staff management, leadership and training; handling of enquiries and complaints; developing and implementing policies and procedures; report writing and complex document preparation; facilitation of meetings; public speaking and presentations, and full disclosure conversations with families. Maintaining a helpful, mature and sensitive approach, I am always professional in my verbal and written communications with the ability to both provide and receive feedback to/from peers and members of the multidisciplinary team and senior managers. As a Project Officer I collaborated with senior management and operational managers to plan and implement changes as the “Guidelines of the Queensland Health: Process to be adopted when introducing organisational change involving restructures and and/or redundancies.” This was a significant change in the manner that managers were familiar with managing change, and occurred in a context of great anxiety by coal face staff in the face of reconfiguration. I was tasked to monitor timelines, ensuring compliance with the mentioned Guidelines. The TPCH reconfiguration occurred under high levels of scrutiny from Metro North HHS and focused on high levels of compliance with this new process. I consistently delivered consistent and integrated reports daily, weekly and monthly to the Executive Coordinating Council, Program Management Team and Project Management Office whilst maintaining data collection, storage, security and production of reports for auditing purposes. Compliance with the Guidelines were achieved, integrity of timelines were met and targets achieved as set by the Executive Coordinating Council. •

Capacity to develop, manage and sustain a cohesive team and gain staff commitment and motivation through change management strategies and contemporary Human Resource Management practices.

I contributed at TPCH as a Project Officer in the Clinical Services Reconfiguration Support Team in 2012 2013. The project scope was to facilitate and support the planning of services reconfiguration across TPCH and ensure that the changes were implemented smoothly and effectively. As Project Officer I was accountable for facilitating the transparency of the decision making process and support the Program Management Teams and Service Leads to undertake clinical service redesign and improvement during the change period. The project was completed on time and resulted in substantially improved efficiencies, increased quality of service and the reduction of MOHRI FTE. •

Experience and expertise in developing effective partnerships with consumers, carers and other internal and external stakeholders.

As a Clinical Nurse Consultant - Clinical Services Innovation, I developed and implemented IT solutions for MN Emergency Departments such as MN ED and QAS Dashboard as a strategy to support a coordinated ED capacity management and ambulance access, locally and across the health service. My tasks included concept design, clinical liaison, liaising between ED’s and IT Developers, collaborating with executive management, senior clinicians and operational managers to implement and sustain initiatives. I identified data source - ED Information System and collaborated with key clinicians from each department. By working and collaborating with others, I implemented and achieved the operation of the dashboard across health service at the Clinical and Executive level which allows real-time information to be transformed into actions in order to manage ED capacity.


T argeted Q uesti ons Principal Application Developer, Digital - SiteCore | Job Ref No: 00005BCW 1.

Describe a major project you have recently completed, in which you led a team in the user-driven development of SharePoint functionality. What was your role in the project, how did you approach tasks and challenges, and what was the outcome?

Over the past 4 years at the Department of Planning and Environment, I have utilised high level project management skills with proven ability to creatively problem solve and think strategically whilst coordinating major projects from project conception through to the implementation phase, consistently implementing solutions on time and budget whilst meeting project specifications. I have prepared project plans, schedules, documentation and tracked progress through all stages to ensure on time delivery whilst meeting project objectives. In my current role as Acting Information Services Manager, I have worked on various development projects in a leadership capacity. I was recently involved in implementing SharePoint 2013 for the corporate intranet as a Technical Lead and Project Coordinator for this project. I managed and coordinated the successful deployment of SharePoint 2013, ensuring industry best practices was followed and efficiently matched all functional requirements for the project. Furthermore I managed external vendors and supervised the work of Senior Developers, Solution Architects, Network Technicians and Database Administrators through to implementation of several third-party solutions such as Nintex Forms & Workflows. This was undertaken to convert all paper-based forms into electronic forms within SharePoint, SAP integration with SharePoint to populate employee data for use within various Finance and HR applications within SharePoint, implementing AvePoint Governance and data reporting module. This was designed to ensure all SharePoint content uses specified governance framework, provides full data reporting and usage analytics to ensure ultimate success and acceptance of the program thus achieving positive outcomes and desired results. Since this was the was the first implementation of SharePoint2013 after a major change in the Department of Planning and Environment’s technology infrastructure where users were recently migrated from a non-Microsoft (Novel GroupWise) environment to Microsoft (Windows/Outlook) environment, the majority of users were still becoming familiar with the technology changes and had limited knowledge and experience using SharePoint as a collaboration platform. Due to the fact that SharePoint 2013 is designed to natively connect with other Microsoft products such as MS Outlook, one of our key challenges was to restrict it’s connectivity features and to only release it as users become more familiar with Microsoft products. Determined to overcome this challenge, I utilised my initiative to work closely with various business units to create a technology roadmap for SharePoint features implementation based on SharePoint product maturity within the organisation. This helped to achieve a greater user adoption of SharePoint within DPE by enabling users to become familiar with basic functionality and prevent them from being overwhelmed with technology changes. In the second phase of the project, I was responsible for managing the migration of this large SharePoint farm to a new domain hosted by the Office of Environment & Heritage on Microsoft Azure. Additionally I managed and coordinated regular maintenance, health checks and provided support for two large SharePoint farms hosted on Microsoft Azure and one 365 SharePoint online instance. My ability to overcome obstacles and achieve desired project outcomes was commended by the senior management team. 2. Describe your experience with release management in a complex, fast-moving development environment. What systems, tools and processes have you set up to ensure efficient development cycles and smooth deployments? Proficient in release management, I am skilled in managing, planning, scheduling and controlling software build through different stages and environments including the testing and deployment of software releases. In my current role as Manager (Information Services) at the Department of Planning and Environment, I have efficiently managed and implemented several internal and public facing business applications that have required application development in a mobile and cloudcentric environment, comprised of an ongoing series of continuous deliverables and regular releases. A key aspect of my role involves managing the infrastructure and technologies which support development teams and serve as a Technical Representative for all pre and post project deployment. One of my recent projects involved the implementation of SharePont2013 for a corporate intranet solution. As a technical lead for this project I was responsible for coordinating with SharePoint solutions architects and senior SharePoint developers to deliver SharePoint architecture and implement the intranet site. The architecture was split into separate UAT and production environment, hence in order to effectively manage development and deployment cycles in this agile environment, we used DevOps methodology in conjunction with tools such as Jenkins for Continuous Code Integration (CI) and Code Delivery (CD), Microsoft Team Foundation server with Visual studio 2015 to manage source code repository and NewRelic for continuous performance monitoring and reporting. These tools and processes were utilised to assist with the DevOps process. The purpose of Continuous Integration (CI) was to merge code from individual developers into a project multiple times during development and test continuously to avoid downstream problems. Continuous Delivery (CD) took this step further to ensure that all merged code was always in a production ready state. Jenkins also enabled developers to automate deployment process as much as possible. Additionally Team Foundation Server linked to Visual Studio online was used as a central source core repository for all SharePoint code as well as for bug reporting and tracking. Following the deployment of SharePoint solution packages into the production environment, New Relic was used for continuous performance monitoring and reporting. One of the major challenges for SharePoint developers and administrators typically in large complex farms is to quickly track an error using the system generated correlation ID. After configuring the SharePoint farm for DPE, I successfully implemented the NewRelic monitoring and alerting tool which made it easier for developers and administrators to troubleshoot Server side errors.


Selection Criteria Lecturer in Civil and Construction Engineering | Position No: 32532 Swinburne University of Technology

Qualifications: An earned doctoral qualification in Civil Engineering or relevant discipline area I have completed a Doctor of Philosophy in Civil Engineering (Specialist in Structural Engineering) at RMIT University, December 2016. Member of relevant professional society My contributions as a professional member of numerous organisations further demonstrate my established links with relevant industries and organisations such as Australian Steel Institute; Engineer Australia (EA); Australasian Association for Engineering Education (AAEE); Australian Concrete Institute; Australian Earthquake Engineering Society (AEES); The Association of Consulting Structural Engineers Victoria (ACSEV). I played a key role in fostering relationships between the Faculty, industry, alumni and government partners to deliver a rich, diverse and experiential learning experience that created graduates with the skills and knowledge necessary to succeed in a globalised and competitive market. I am able to help to develop new curriculum and provide links between the university and industry. As a Lecturer I have also contributed to scholarship-related activities including the development of curriculum and teaching materials whilst engaging in professional activities. Experience / Knowledge / Attributes: 1. A strong track record of research as evidenced by publications in high quality journals. In 2016 I completed a PhD (Structural Engineering) at RMIT University with a strong track record of research within my discipline which can be evidenced by industry links and publications development. My relevant experience in research and preparation of papers can be demonstrated whilst drafting valuable journal/conference paper. My paper was presented by the several different conferences where industry and academic both attended and high quality journals. Whilst preparing the paper, I collaborated with a wide range of stakeholders to undertake the project whilst using a high level of professional expertise in research and data/information gathering. My research has resulted in a number of journal and conference papers as listed below: 1. RWK. Chan and Z Zhao, Numerical investigation into the effect of passive energy dissipation in low-rise structures built on soft-soil sites, Australian Journal of Structural Engineering 13(2) pg149, 2012 2. RWK. Chan and Z Zhao, Mitigation of Seismic Risks to Soft-Storey Structures Using Toggle-Brace-Damper Systems, Applied Mechanics and Materials 238, 833-837, 2012 3. RWK. Chan and Z Zhao and W Tang, Seismic retrofit of reinforced concrete soft-storey structures using togglebrace-damper system, CEBM, CRC Press, pg751, 2012 4. Zhefei Zhao and RWK, Chan, Parametric studies of soft-storey structures with upper toggle-brace-damper systems, 1st international conference on infrastructure failures and consequences,2014 5. (Best Paper Awards) Zhefei Zhao and RWK, Chan, Geometric Design Steps of Novel upper toggle-brace-damper system, Tokyo International conference of Engineering and Applied Science, 2014 6. Zhefei Zhao and RWK, Chan, Geometric Design Steps of Novel upper toggle-brace-damper system, International Journal of Scientific Engineering and technology Volumn No.4 Issue No.2, pp:94-98 ISSN:2277-1591, 2015 2. Demonstrated evidence of self-directed research ability I have commenced self-directed research on an area application from earthquake structures to wind structures. In my research I discuss how wind action is one of the main damages in Australian and Earthquakes and wind action are both dynamic. The energy dissipation device designed for earthquake resistance can be used as the wind action resistance. I have been able to self-direct the research direction to the emerging research areas which is more suitable in Australia. My wind action resistance research has been accepted into a research team with two Chinese universities.


Furthermore at the same, new research direction collaborating with industry of real application in Australia has been set-up, which relates to the metal fatigue of road structures which is a novel research area in Australian industry applications. The research result will be used as an industry guideline with VicRoads. I have outlined my two research projects below: Chinese Universities Collaboration Funded Project •

The research project commenced in January 2016 and is charted by Associate Professor Wenhai Shi. (Associate Professor, Visiting Professor in RMIT University) involved the “Full-scale measurements and wind tunnel test of wind field, wind load and wind-induced response for cantilevered roofs under strong wind/ typhoon” funded by The General Program of National Natural Science Foundation of China up to AUD$210K between 2015 to 2018. The project involved collaborating with two Chinese Universities which are Hunan University and Wenzhou University with the objective of gathering research and analysing data regarding wind fields and responses. I performed various tasks including: - Exploded the wind load mechanism on the surface of cantilevered roofs under strong wind and typhoon and set-up two full scale labs in the southeast coastal areas in China. - Carried out full scale measurements and simulation rest of wind field, wind load and win-induced response for cantilevered roofs under strong wind or typhoon. - Dealt with synchronisation full-measurements and simulation experiment for wind field, wind pressure and wind induced response of cantilevered roofs to obtain the characteristics of wind load and wind-induced response of cantilevered roofs by considering the wide range of influencing factors such as body shape, the rear ventilation rate, ratio of span height, wind direction and so on. - Improved present equivalent static wind load model wind-induced response calculation method and wind tunnel test methods. - Developed the mean wind load model and fluctuating wind load model whole, reflecting the influences of strong wind/typhoon and turbulence, established the wind-induced response calculation method for large span cantilevered roofs while reflecting the influences of strong wind/ typhoon and further developed the above wind load model based on the developed wind tunnel test. - The structural wind resistance design, experiment methods and theoretical results obtained by this project also can be used to analyse the characteristics of wind load and wind-induced response for the cantilevered roofs of large high-rise buildings in Australia.

3. Demonstrated experience in the designated research discipline, with ability to carry out research projects, both independently and within a broader team. I have contributed as a full-time Research Fellow for 5 months in RMIT University for a research project with my supervisor which involved: carrying out analysis, collecting data including computer analysis and analysing the result; writing high-quality written publications and procedures, disseminating research findings and reporting; generating new research approaches and identifying, adapting, developing and using research methodologies and techniques; reviewing and synthesising the outcomes of research studies and interpreting findings obtained from research projects. Since June 2015 I am an Honorary Engineer Consultant for the industry within an engineer team at Coslee Heavy Metal Fabricators Pty Ltd where I attend and contribute to consultant meetings with internal and external stakeholders and also provide professional engineering advice to the industry personnel as an academic expert and researcher. Additionally I am involved in a research project which entails cooperating with two Chinese universities working as one of the team members. The research project commenced in January 2016 and involves the “Full-scale measurements and wind tunnel test of wind field, wind load and wind-induced response for cantilevered roofs under strong wind/typhoon” funded by The General Program of National Natural Science Foundation of China up to AUD$210K between 2015 to 2018. Supporting productive working relationships, I have demonstrating myself to be an active team member with a proven track history of cultivating relationships and removing obstacles to build trust and enhance productivity achieving improved workplace communication and team relationships. I have worked without direct supervision, organising my day and work tasks independently, remaining flexible and adaptable. I have built excellent relationships with managers and academic members at the RMIT University and Swinburne University and with several Administration Officers with whom I remain in regular contact. I often participate in after-hours events with co-workers and sustain relationships with the research candidates and external industry members. Throughout my career as a Civil Industry Consultant at Swinburne University, I have encouraged a team environment amongst my co-workers and strived to keep them involved in social events. I am a regular contributor to the weekly team meetings our section holds and I also was a Swinburne Industry Representative for the Swinburne University of Technology Centre for Engineering, Technology and Trades. During this time, I was part of the small team organising the Swinburne Industry Event and Swinburne University Industry Open Day.


4. Demonstrated ability to undertake teaching and associated administrative duties at the undergraduate and/or postgraduate level. As an experienced Civil Instructor, I successfully prepared and delivered course material, assessed students progress and supervised students. Additionally I participated in the school’s continuing reviews of course content and development, delivery, teaching methods (Including on-line delivery methods) and methods of students’ assessment. All class materials, delivery methods and assessment methods were all base and satiated with the current Victoria Training Package (VTP) framework. . Whilst completing TAE40110 Certificate IV in Training and Assessment in 2012 and TAE50111& TAE50211 Dual Diploma: Diploma of Vocational Education & Training and Diploma of Training Design & Development in 2015, I gained an advanced knowledge of the Principles of Learning and Teaching (POLT) and the Victorian Essential Learning Standards (VELS). During my teaching experience since 2012 at Swinburne University as a casual Civil Instructor and RMIT University as a tutor and since 2015 as a full time Civil Lecturer at RMIT University School of Vocational Engineering, I have enhanced my understanding of these initiatives by communicating with colleagues, attending professional development sessions using the initiatives in my planning and accessing the Victoria training package framework websites. I possess a broad range of experience with the ability to delivery of planned education programs, prepare learning environment by maintaining equipment, materials and resources, marking judgment and some part of the administration work. I thoroughly enjoy teaching and was nominated for the Best Teaching Award and Top Courses Awards in 2015/2016 at RMIT University. I also maintained an excellent record of Teaching Feedback Questionnaire 2012/2013/2014 (evaluated by students) results at Swinburne University of Technology. As a dedicated teacher, I believe that education should provide ample opportunities for all students as learners in order to gain knowledge to the best of their ability, effort and interest regardless of race, ethnicity, culture, gender or social economic status. Teachers play a key role in students’ education and hence as a teacher, I am passionate to provide an overall education, focused on how to best prepare each student to become prominent and positive members of society. I am aware that the Victorian Training Package framework from the curriculum for high education for all schools in Victoria, providing a framework upon which the curriculum is based and assist students to acquire important social, personal and professional knowledge and skills. The package encourage flexible learning and places importance on skills and creativity whilst describing the skills students should have at each stage in their education and provide a basis for assessment and reporting. The standards also assist teachers to understand what to plan in their curriculum and how to incorporate the strategies to facilitate different learning styles. The Assessment and Reporting advice provided by these frameworks ensures that the high standards of education are consistently met by all students and industries. The Principles of Victoria Training Package framework were designed to assist teachers to create effective, constructive and reflective learning environments and they state that for students to learn at their best, their learning environment must be supportive and productive. They also encourage teachers to assist their students in becoming independent learners and to challenge themselves. According to VTP assessment practices are an integral part of each stage of the learning process, and learning needs to be closely connected with the community. 5. Demonstrated high standard of interpersonal and communication skills, including the ability to deal with students, liaise with a wide variety of academics, and work within a consultative and team environment Having gained excellent cross-cultural communication skills with a wealth of experience working with students and staff from diverse cultural backgrounds through my local and international experience, I am confident in my ability to support students. I possess a sound knowledge of their expectations such as high quality education, moving with students from culturally and linguistically diverse backgrounds and adapting into the Australian culture. In the last few years, I have built excellent relationships with external industry engineers and arranged many industry and site visits for my students. I have also arranged industry guest lecturers to speak at the university regarding the latest industry technology for the students. Throughout my studies at university and as a Graduate Civil Engineer in Australia and China, I have demonstrated a consistently high level of written and communication skills. I have demonstrated a strong capacity to express ideas, concepts and facts clearly and concisely with information presented lucidly and in a timely manner. Using my high level written communication skills, I have accurately produced a diverse array of documents across a variety of styles as may be required or appropriate. During my teaching experience, I have been required to write numerous essays, reflections and lesson plans and have always received exemplary feedback. The feedback I received from mentors during my preservice teaching placements demonstrates my excellent verbal communication skills. Examples of written communication I have performed as a Teacher/Lecturer include writing students’ reports and assessment tasks, lesson plans and resources as a Teacher.


As a Course Coordinator/Unit Convener in associate degree and advanced diploma in RMIT University, I lead the development, implementation and review of compliance integrity course(s) and manage the course(s) delivery quality, providing support, motivation to team members. I select learning strategies and resources based on the use of information and communication technologies to cater for students’ learning needs and styles. Technology-based learning strategies and resources including software are evaluated and selected according to their capacity to promote learning goals and meet students’ needs, characteristics and learning styles. Individual learning needs and personal circumstances are taken into account in allocating access to systems and resources. Systems, resources and technology-based learning strategies are selected that support individualised and collaborative learning; involve and include all group members; recognise individual learning differences; ensure equity and access for all students; support students to manage the pace and sequence of their learning. I have experience in evaluating the effectiveness of teaching and learning approaches based on the use of information and communication technologies. The effectiveness of technology-based teaching and learning approaches is evaluated by monitoring students’ understanding, patterns of use, performance on specific tasks, and feedback. Evaluation outcomes are incorporated in reviews of technology-based teaching and learning approaches. Information and insights gained through reviewing technology-based teaching and learning approaches are shared with colleagues and other relevant personnel and used to inform future planning. I utilise information and communication technologies to access and manage information on student learning. I also refer to Education Victoria’s and the school’s policies and procedures on the use of information and communication technology tools to access and manage student information, ensuring these are understood and followed. Additionally student information is maintained using appropriate systems and software. 6. Experience in research student supervision. Persuasive, confident and capable, I have held numerous leadership responsibilities with a high level of competency in leading, managing, training, mentoring and coaching students to achieve optimal results. As an Associate Degree Lecturer & Advanced Diploma Instructor at RMIT, I monitor students for their final year project and provide quality and informative advice to students regarding for their project. In addition I help students to resolve any engineering problem immediately often spending time with students to help them. When I was undertaking my PhD, I provided leadership and mentoring to a research student for her final year research project related to my PhD research area. Positive outcomes were achieved as I guided her in the right direction to achieve an excellent result. I understand that supervisors are responsible for guiding a candidate towards satisfactory completion of a higher degree research program within an appropriate time and are responsible, following discussion with the candidate, for determining a schedule of continuing and regular contact for the purposes of consultation and advice. The supervisor may require the candidate to submit such written work as deemed appropriate from time to time and shall provide constructive criticism of such work which I have undertaken on numerous occasions. 7. Demonstrated ability, or potential, to attract and manage competitive research grants. I am currently involved in a two-year research project with the Chinese universities which is funded by the Chinese government and commenced in 2016. The research project commenced in January 2016 and is charted by Associate Professor Wenhai Shi, Associate Professor, Visiting Professor in RMIT University. Based on the research project and PhD research, I am confident in my ability to obtain research grants both within Australia and worldwide. I have gained experience in obtaining funds from industry and have some experience in gaining research funds. I am aware that winning research funding involves more than just filling in an application form correctly: although this is an important step, best practice involves ensuring that the following points are not overlooked. I understand that a grant application should: • • • • • • • •

Articulate the research question, aims and objectives clearly Provide appropriate background with recent references Be manageable within time and resources, providing value for money Demonstrate excellence and impact Know what it wants to achieve by linking to specific outcomes Be seen to make a contribution to the field Have a clear methodology including appropriate collaboration where necessary Have credible academic supervision i.e. relevant people/expertise for all required skills

In the wake of incorporation of national universities, many universities are being required to address issues of access to external funds and diversification of financial resources. I understand that grants and sponsorships are available to businesses to partner with Swinburne. I would be pleased to talk to industry representatives about research needs at Swinburne and how discuss we can work together to instigate projects that achieve real-world solutions for real-world problems. Having gained the ability to build relationships and networks, I am confident in my ability to assist Swinburne University in attracting research funding and funding research projects.


8. Demonstrated ability, or potential, and/or involvement in research through collaborations with other universities, industry and/or government In order to develop meaningful relationships with students and colleagues it is important for teachers to actively contribute to school programs and activities, allowing teachers and students to become involved in their education. This is highly beneficial as students gain the opportunity to interact with their teachers in a different social context and it helps to develop and promote a sense of community within the school and can lead to the development of new skills and the pursuit of different interests. Additionally it can assist students to achieve higher test scores and grades, better attendance, more completion of homework, improved positive attitudes and behaviour, higher graduation rates together with increased enrolment in higher education. Later this year, I will be undertaking a research project with funded up to AU$100K for next few years with a local engineering company. The preliminary agreement had been set and the search area will be “High Mast Lighting Tower under fatigue loading cause by mean wind” and the successful result will be used as an industrial guideline. Further details of my current and upcoming research projects are outlined below: Australian Industry Funding Project •

• • •

Coslee Heavy Metal Fabricator Pty Ltd (local engineering company which collaborates projects with VICROADS, METRO, Melbourne airport, CIMIC Groups) intends to sponsor the research project “High Mast Lighting Tower under Fatigue Loading cause by Mean Wind” which is up to AUD$100k. High Mast Lighting Tower is common steel structure used in stadiums, sports grounds, freeways and any failure could cause loss of life and money. My research determined that fatigue is a common failure which incurs on High Mast Lighting Towers which could appear at holddown bolts, access openings, weld joints and slip joints. No Australian standard or Australian industry design guideline exists for Fatigue loading on High Mast Lighting Tower. This project which involve developing a Leak Off Design guideline for Australia and hence I propose to undertake a Leak Off Practical experiment and FEA (Finite Element Analysis) on this area which will involve the following actions: - Perform a Fatigue Analysis on an Overhead Crane - Perform a Stress Analysis on High Mast Lighting Tower Access Opening and reinforcing method - FEA on drag coefficient and dynamic response of High Mast Lighting Tower The research result will be utilised as the industry design guideline in that area and the research project will be an excellent way to get involved with this Australian local company which can built up the relationship for external stakeholders.

Chinese Universities Collaboration Funded Project •

The research project commenced in January 2016 and is charted by Associate Professor Wenhai Shi. (Associate Professor, Visiting Professor in RMIT University) involved the “Full-scale measurements and wind tunnel test of wind field, wind load and wind-induced response for cantilevered roofs under strong wind/ typhoon” funded by The General Program of National Natural Science Foundation of China up to AUD$210K between 2015 to 2018. The project involved collaborating with two Chinese Universities which are Hunan University and Wenzhou University with the objective of gathering research and analysing data regarding wind fields and responses. I performed various tasks including: - Exploded the wind load mechanism on the surface of cantilevered roofs under strong wind and typhoon and set-up two full scale labs in the southeast coastal areas in China. - Carried out full scale measurements and simulation rest of wind field, wind load and win-induced response for cantilevered roofs under strong wind or typhoon. - Dealt with synchronisation full-measurements and simulation experiment for wind field, wind pressure and wind induced response of cantilevered roofs to obtain the characteristics of wind load and wind-induced response of cantilevered roofs by considering the range of influencing factors i.e. body shape, the rear ventilation rate, ratio of span height, wind direction etc. - Improved present equivalent static wind load model wind-induced response calculation method and wind tunnel test methods. - Developed the mean wind load model and fluctuating wind load model whole, reflecting the influences of strong wind/typhoon and turbulence, established the wind-induced response calculation method for large span cantilevered roofs while reflecting the influences of strong wind/ typhoon and further developed the above wind load model based on the developed wind tunnel test. - The structural wind resistance design, experiment methods and theoretical results obtained by this project also can be used to analyse the characteristics of wind load and wind-induced response for the cantilevered roofs of large high-rise buildings in Australia.


Selection Criteria Finance Manager Corporate Finance | Position Number: FNS235 | Brisbane City Council 1. Demonstrated knowledge of accounting principles, methodologies and systems required to provide services in the areas of financial and management reporting, corporate taxation and corporate treasury management, asset accounting and asset management at business and service unit level. I have gained an advanced understanding of accounting principles, standards and methodologies whilst studying a Bachelor of Commerce (Accounting & Economics) and throughout my employment in various accounting roles over the past 20+ years in the public service and corporate sector. I possess a sound knowledge of Generally Accepted Accounting Principles (GAAP) consisting of basic accounting principles and guidelines, detailed rules and standards issued by FASB and generally accepted industry practices. Dedicated to lifelong learning and professional development, I have consistently expanded my accounting skills and knowledge as demonstrated in the progression into senior roles such as General Manager and Finance & Administration Manager. Furthermore I am a Member of the Chartered Accountants Australia and New Zealand and attending the Future CEO Program which aims to develop the financial, strategic, communication, and leadership abilities required to manage an organisation effectively. Throughout my extensive accounting career, I have managed a range of financial accounting services with expertise in financial reporting, management reporting and financial reconciliations at entity level in accordance with relevant statutory requirements of the Australian Accounting Standards and all related government legislation and regulations with entities including companies, trusts, government and local government organisations. I possess a sound knowledge of the laws which govern how businesses interact with their suppliers, customers and other businesses to protect consumers, the environment and the community together with the promotion of fair trading and competition. On numerous occasions I have prepared accurate periodic financial reports for senior management teams, boards and business owners according to the Financial Reporting Framework (AASB), APES315 Compilation of Financial Information, consistently complying with the relevant ethical requirements of APES 110 Code of Ethics for Professional Accountants. In my current position as General Manager at Highsun Express Seeds Pty Ltd, I am involved in creating and monitoring financial services including quarterly consolidated accounts, treasury management, analysing trends and recommending appropriate action to be taken. In my role at Steggles I created weekly and monthly forecasts, financial reports as well as budgets for the processing of 17 million birds a year, reporting on statistics across two sites as well as dollar value i.e. total revenue and cost. During this time I used Oracle for payroll, assets, accounts and managed the provision of capitalisation and asset accounting activities including work in progress, depreciation, retirement and running asset record systems. This included the creation and continuous review of the corporate asset management plan with stakeholder engagement across the business to maintain efficient accounting practices and accuracy in accounts. In my current and previous accounting roles, I have managed corporate taxation which has entailed the service delivery of corporate taxation advice, compliance and lodgement of PAYG, FBT, BAS, GST and other tax related matters. Furthermore I manage all treasury management functions to balance debt, investment portfolios and support the team with cash flow forecasting to feed into the entities working capital decision making process. I prepare financial reports for external accountants including tax reconciliations, consolidation statements and tax returns of each entity. I dealt with the ATO regarding two audits we performed this year. One audit related to a GST and Fuel Tax Query and the other due to the group de-registration of GST due to the sale of one of the related entities. 2. Proven track record and skills in the leadership, development and co-ordination of staff in a team environment to satisfy service requirements and standards, improve cost efficiency and achieve continuous improvement of services Persuasive, confident and capable, I possess strong leadership skills with proven expertise in staff leadership, training, motivation, performance appraisal and project management with the capacity to oversee and coordinate smooth and efficient day to day operations. Whilst managing multi-disciplinary teams, I have dealt with people from a diverse range of cultural backgrounds. Having contributed as an integral member of the management team, I have supported business owners and executives in the development, delivery and management of customer relationships and the continued improvement of services. Actively contributing to sound and improved operations, I have developed and maintained document accounting manuals, procedures, operational guidelines and work instructions in consultation with management to meet service-level agreement requirements. In my current employment as a General Manager with Highsun Express Seeds Pty Ltd, we recruited a new Accountant, Kim. As she had no experience working in the horticulture industry, she was required to learn the operations of a new industry and learn two ERP systems as we implemented a new Microsoft Dynamics AX system the same day she commenced her employment.


I was tasked to plan and manage the ERP system going live through all stages and train the new Accountant with day-to-day operations, dealing with customers and suppliers as well as monthly reporting through to the end of financial year transactions. Determined to achieve desired results, firstly I developed a clear strategic plan, outlining the person responsible for implementation certain areas of the plan. Additionally I set goals and objectives to monitor Kim’s progress and facilitated team meetings to discuss the objectives. I arranged that Kim would not be involved with the implementation of the new system for the first month, instead she would start by first learning the roles of her team members i.e. accounts receivable, accounts payable, payroll, inventory etc. She shadowed the team members for a week to understand their roles and would be their backup should they be on leave. This enabled strategy enabled me to have the time to test that the new system mirrored the old one, before I needed to train and support her in the more advance aspects of her role. Having designed and implemented a plan, it was easier to monitor the implementation of the plan, thus enabling me to make decisions based on the results. When goals were achieved, I acknowledged and communicated Kim’s progress. Under my leadership as General Manager, excellent results have been achieved. I have encouraged and supported team members to step up and work very well together. By understanding each other’s roles, the customers and suppliers always deal with informed staff which helps to achieve the continuous improvement of our services at Highsun. I managed to complete training of the full role on time with no delays. As Kim and I worked extra hours, Kim met all her requirements and will be able to complete the end of financial year financials for the external auditors next year as well as prepare the budgets required with minimum assistance. Furthermore this equipped Kim together with the rest of her team to satisfy Highsun’s service requirements and standards. Upon my commencement at Highsun in 2010, the business came out of a very difficult financial period and the debtor’s days were on 105 days. Costs and expenses were not yet cut back to the minimum requirement. My first task as Financial Manager was to reduce the debtor’s days. I also decided to minimise the company costs. Firstly I removed all duties from the accounts receivable person except for phoning customers for 6 months. To improve productivity, I delegated duties such as bank reconciliations, petty cash and customer service. I worked closely with the Accounts Receivable person through the debtor’s age analysis, identifying all customers owing money for 90 days and more. I requested the person to phone the debtors and when she asked them when they will pay to diarise the date and time. At that time, if the debt was not paid, she was tasked to phone the customer again, mentioning that they had already promised to pay, but hasn’t yet, requesting that could they please pay that day. If they say they can’t, she was asked to gain a commitment from them again. I started to enforce the terms and conditions to achieve greater results. When a debtor owes 90 days or more, we charge interest and put their account on hold which meant the only way they could receive their new orders was to pay cash for them and pay some funds off their old debt. The owners were very concerned that they would lose customers, however under my leadership and direction, this didn’t occur. In additional I worked through all company expenses and introduced a rule that I had to approve all purchases and expenses before any personnel could spend money. I eliminated costs such as training for the IT people for courses that were not relevant to their work. I explained that we are a wholesale nursery and we needed to pay for training, but for relevant roles such as training for the growers. The previous two to three years about $30k per year was spend on IT training. Under my guidance we were able to reduce costs by around 10% and reduce the debtor’s days down to an average of 45 day over a 2 year period. The business achieves continuous improvement of services through the development of effective professional relationships between teams and units that are based on the creation and delivery of customised information and support that improve customer satisfaction. 3. A consistent track record of achievement in delivering high quality, customer-focused financial and

associated administrative services with previous experience in statutory reporting, asset accounting and compilation of annual accounts and associated reconciliations. As a self-motivated, results and achievement orientated individual, I take responsibility for achieving outcomes, meeting targets, contributing to meetings, mentoring/training staff, providing sound advice, leading by example and improving workplace systems and procedures. Over the past 20+ years in various senior accounting and management roles, I have efficiently managed all areas of finance, ensuring all statutory obligations are met including compliance and regulatory requirements from the ATO, Super, Payroll Tax and Workcover. In my current and previous roles, I have reported to the bank on a quarterly basis to ensure requirements are met and provide a cash flow forecast as well as consolidated financials. In addition I manage end of year compilation of Annual Accounts including all balance sheet reconciliations. In order to achieve accurate results for all the above, I gather required information from all internal and external stakeholders, dealing with all units in the business as well as external customers such as the ATO, superannuation companies and WorkCover. I also perform regular reviews of fixed assets for impairment testing purposes. The Highsun Group consisted of four trusts and two companies, hence Division 7A ruling applied to pay out unpaid present entitlement (UPE). As part of the executive team, I made the decision to simplify the structure. After critical examination and analysis, I formed a strategic plan. Apart from selling one trust, we eliminated one company, another trust and sold to a related entity. Staff that were employed by the trust that was being eliminated were transferred to the remaining company which caused the provision for employee entitlements on the tax reconciliation to increase in one entity causing additional tax liability and reducing the other. All technical advice was supported with legislation.


Due to the group de-registration of GST and the remaining company’s registration there was a substantial delay in this being processed by the ATO hence I declared sales and expenses in the one entity, then submitted an amended return. Thereafter I filed a return for the new entity included sales and expenses, once it was finally registered. With this complex process completed, the business no longer needs numerous daily intercompany account transactions, which saved labour hours, enabling staff more time to serve the clients' needs. Having a customer focus is a strong contributor to the overall success of our business and involves ensuring that all aspects of the company put its customers' satisfaction first. In my current role as a General Manager, I strive to deliver high quality customer-focused financial and associated administrative services, readily analysing financial issues, opportunities and providing substantiated strategic advice. The company has a large amount of overseas suppliers, therefore foreign exchange was bought as needed. Through critical examination of the financial reports, I established that due to the fluctuating dollar, the company was losing a lot of money on currency variations. Therefore I suggested changing institutions and starting hedging to reduce substantial financial losses suffered due to currency fluctuations. Through implementing this strategy, we achieved savings up to $80k per year and can therefore give better prices to our customers. In my third year with Highsun, I was requested to manage the importation of stock. In order for the company to improve cost efficiency and minimise costs whilst ensuring customer demands are met, they import propagation material by container loads. Some containers are delivered to the premises and sold from Highsun’s warehouse, other containers were directly delivered to customers. As I worked through the process, I realised that we lost money as no one followed up whether the customers were invoiced after containers were dropped to their premises. I introduced a procedure that the person who issues the purchase order has to follow the movement of the container from the order right through to where it’s cleared at customs and delivered to the customer. In addition the folders were not to be closed off and filed unless copies of all invoices to customers for all goods that were on the container are in the file, unless it was taken up in our warehouse and recorded in our stock. Hence we are now confident that all revenue are recovered promptly. My current role continuously involves strategic financial analysis and project analysis. Highsun consisted of two sites (Cabarlah and Ormiston) which reported combined financials. Shortly after I started working for the company, I extracted the Cabarlah site figures for the previous 4 years to test the profitability of the site, thus changing the setup of the financial system, Axapta to create sub level reporting as well as group reports, enabling us to analyse performance of the individual sites. Business analysis revealed the Cabarlah loss was greater than expected. Consequently, we adjusted our strategic business plan. I collaborate with the Production Managers to restructure production facility to create a lean manufacturing plant to optimise production and minimise health and safety risk. Over time we reduced product lines and staff numbers and we finally closed the site. This involved complying with regulations and closely monitoring corporate governance. The resulting effect was that the business improved profitability. The owners looked at a Foliage nursery that was for sale. I analysed their financial statement from the previous 3 years and recommend investing money to buy the business. This business has doubled turnover the second year and since then grown 150% per year. I have started selling the excess products which we would normally dump to local customer and people selling plants on the local markets. This created additional income of $50k pa. Communities and schools can now source plants for their projects for free after the dump people bought what they wanted. 4. Accomplished interpersonal skills, and oral and written communication skills that demonstrate

attention to detail, accuracy, conciseness, logical reasoning, clarity and plain language including demonstrated experience dealing with a range of stakeholders at all levels. As a confident and experienced communicator, I possess high level oral and written communication skills which can be demonstrated throughout my employment history over the past 20+ years across various industries where I have liaised with internal and external stakeholders verbally and in writing including customers, management, suppliers, colleagues, government and external organisations. I consistently seek to understand the audience and tailor my communication style and message accordingly, whilst listening carefully to others to ensure their views have been understood. My high level communication and interpersonal skills have been developed through liaising with internal and external customers as an Accountant and as an External and Tax Auditor and evidenced in my involvement in the implementation of a new ERP system Microsoft Dynamics AX 2012. During this time I used verbal and persuasive communication to train and introduce new processes to Finance and Customer Service teams together with Sales and Marketing Managers and Directors which was an extremely rewarding experience. I have demonstrated a strong capacity to express ideas, concepts and facts clearly and concisely with information presented lucidly and in a timely manner. Using my high level written communication skills, I have accurately produced a diverse array of documents across a variety of styles as may be required or appropriate. I have proven my written communication skills, demonstrating attention to detail, accuracy, conciseness, logical reasoning, clarity and plain language last year when I replied to the Fair Work Commission regarding a General Protections Dispute involving a dismissal claim against me and the company. I had to submit a Form F8A - Employer Response to General Protection application. After I submitted the document, I discussed it with an Employment and Industrial Relations Specialist before the hearing. The specialist complemented me on my response and said normally when a business completes the application themselves, his company has to fix it.


To explain with clarity what was involved in the situation, dates and times of incidents had to be very accurate and include fine details. Our case had to be argued using logical reasoning in plain language and I needed to be concise using specific facts to base my case on which proved successful. I have demonstrated experience negotiating with a range of stakeholders at all levels when I worked at the Inland Revenue Department where I interviewed people from various walks of life when conducting audits. I communicate with a range of stakeholders including business owners, staff, managers, external customers, suppliers, banks, insurance companies, auditors, the ATO and Bio Security Officers. I adjust my communicative language to meet stakeholders at their level, whether it is an auditor, using accounting terminology or a grower using plain language. I have further proven my negotiating skills when I was involved in the negotiation of the Enterprise Bargaining Agreement while working at Steggles. The union wanted workers to have 5 minutes break per hour. After costing and analysing the scenario, I proved that it will be more viable to prolong existing break times and negotiated this outcome with the union. Having 443 staff members, this negotiation saved our company thousands of dollars. During my employment at Steggles, the company was sold which caused a massive culture change as the previous owners were an Australian family, while the new owners were originally from Malta. I was one of two managers that were retained out of the original seven. It was difficult on staff due to the fact that many long-term staff were paid off. I had an open door policy to motivate them to approach me when needed. In my role as a Manager it was important for staff members to have a support person to openly discuss their concerns with in order to reduce stress and maintaining service levels which encouraged a positive work environment. I also implemented change management when Gants Foods’ meat and fruit sections were sold and moved premises, whilst the vegetable section was closed. This resulted in the factory closing down and I phased out the accounts. The most recent change management I applied was when our Cabarlah branch was closed down. In order to assist staff with the changes, I kept my opendoor policy, be available for people to approach me. I held meetings, walked around and talked to people and was involved in every area, to greet people to see how they were coping and notice when anyone was unhappy. 5. Well-developed computer literacy skills with a proven track record in the application and use of

financial management systems and applications as well as working knowledge of peripheral systems that support contemporary financial management practices. Computer literate and technology savvy, I have confidently and proficiency used a range of software and systems throughout my career to date in the public service and corporate sector including Oracle, People Soft, ACCPAC, Sage, Pastel, QuickBooks, MYOB, CBA, Greentree, Tyton, Axapta and Microsoft Dynamics AX and Asset Recording Systems including Oracle Assets module and MYOB and Access database software. In my current employment as a General Manager at Highsun Express, I utilise Axapta, Microsoft Dynamics AX, Crystal Reports, Access and use MYOB as a financial management system for the four smaller entities in the group. I utilise Axapta which is an ERP system to manage the main business processes including: purchasing, production planning and manufacturing. Additionally I utilise Axapta to integrate the various functions into one complete system streamlining the processes and information across the organisation and the system allows us to run standard reports as well as customised reports i.e. income statements, balance sheets, reports to show what our wages to sales ratio are and so on. The reports can be viewed, compares budgets and previous year’s figures. In October 2016 we upgraded our seed and propagation material aspect of the business from Axapta to Microsoft Dynamics AX. I was extensively involved in the developing of this system to ensure we select the most relevant options to benefit our business. Whilst working at manufacturing companies such as Gants Foods and Steggles, I have worked extensively on Excel spreadsheets with mathematical formulae to perform complex data analysis. At Steggles we used this for weekly and monthly uploads and reporting of statistical and dollar values to calculate and analyse costs and volumes, thus enabling us to create reports for all sites and divisions such as Primary, Deboning, Fresh Value Added, Distribution, Sales, Tray Pack, Rendering and so on. All divisions had lists of costs summarised under headings such as primary costs that was broken down into packaging, ingredients, employee expenses, repairs and maintenance, utilities, cleaning, depreciation and other costs. The spreadsheets allowed us to create reasonableness tests and analysis on data to closely regulate profit and loss. They also helped us to confirm accuracy of figures by comparing costs and volumes with previous weeks and months as well as with budgets. We had to interrogate and write reports for all variances between actual figures, forecasts and budgets. Once accuracy had been confirmed, reports were distributed and/or published, weekly, monthly and annually. Furthermore I currently utilise Microsoft Dynamics AX 12 as the major enterprise resource planning system for both financial reporting and product costing. I possess my advanced proficiency in Microsoft Excel and I utilise sound VLOOKUP functions and pivot tables to analyse large amounts of complex data on a regular basis as a General Manager.


Targeted Questions Trainee Public Health Officer | Position Number: 00005M00 | Ministry of Health ►

Describe how your past work experience has provided you with an understanding of the complexities involved in developing or implementing robust public health solutions within the context of the Australian health care system.

Having gained extensive experience in the provision of public health research across diverse communities and settings, I possess a sound understanding of the complexities that affect the development, delivery and maintenance of a robust public health system. Recently as a Research Assistant with the Weill Cornell Medical College I was heavily involved in population health studies regarding the analysis of serum samples of diabetic and non-diabetic adults amongst German and Arab populations. This project faced a range of difficulties, foremost the guarded nature of the Arab community and challenges in obtaining information regarding diseases. By highlighting our wish to support the welfare of the community and keeping the wishes of the population at the centre of our planning, we were able to successfully implement effective processes and systems. This experience can be reflected in the current struggles faced in Australia regarding closing the gaps between Indigenous and non-Indigenous populations. I feel that a similar approach that focuses on the training and empowerment of Indigenous peoples, rather than implementing problem focused policies that rely on continued interference by outside sources, will enable communities to contribute to and take ownership of their health decisions. Through the utilisation and development of Aboriginal resources including the Aboriginal Medical Service and the employment of Aboriginal populations, awareness and participation has been shown to increase. This method has proven successful across various health programs including vaccination programs and initiatives. Whereas programs and policies based on Western principals, such as Domestic Violence policies to remove victims from perpetrators, ignore Aboriginal traditions, voices and solutions, which focus on rehabilitation and community interventions rather than separation. Therefore, health solutions and programs must be structured to cater for the diverse populations and communities of Australia, possessing an inbuilt flexibility that allows for adjustment to different needs. Whilst a ‘one size fits all’ approach, on the surface, is more simple to implement and maintain, it does not offer effective results. This can be seen in the response to mental health matters and the rise in suicides amongst youth and children. A pharmacological and psychosocial approach has been adopted, effectively treating symptoms without necessarily diagnosing and treating the root cause. As engaging young people requires tailored communication and can pose unique challenges, root issues can be left undiagnosed. Interestingly, there is no word for suicide in the ancient Yolngu, though Aboriginal suicide rates have grown from near non-existent in the 1980’s to current crisis levels. This reinforces the importance of keeping the population at the centre of decision making and strategy development, rather than the problem. Currently a Volunteer with CityCare, my contributions to the Stuff the Bus annual Christmas project has given me the opportunity to liaise directly with families in need. In partnership with various local organisations, this initiative provides food and gifts to refugee families, single parents and victims of domestic violence to ensure a happy and enjoyable Christmas. Whilst liaising with our partners and the families, I viewed first hand how our existing health system and community outreach aren’t sufficient. I have witnessed the needs of the community increasing, and our policies need to adapt to reflect and address their evolving needs. Due to my ability to meet the needs of our clients, I have been requested to coordinate the Stuff the Bus project again this year with the hopes to improve upon last year’s delivery. Additionally, within my time at CityCare, I have taken part in team meetings discussing the social isolation of elderly members of the community. This has enabled me to understand that whilst the quantity of life has been increased exponentially through effective health care, the quality of life has not always increased in kind. Due to failing health, hearing impairment and an overarching sense of helplessness, aged citizens are reducing social interaction, leading to a loss of purpose. This again demonstrates the importance of understanding and studying the population and inherent needs and wishes in the development of health policy, ensuring a wholistic approach that encompasses social and emotional health as well as physical. Furthermore, as a Research Assistant, I contributed to a project studying lifestyle changes and how they have led Arab populations to embrace obesity. Through a balanced approach that included an understanding of social determinants, we established solutions that would be accepted and embraced by the community. As Qataris have a traditionally high fat and rich diet, rather than suggest a change and potentially cause cultural controversy, we focused on the introduction of physical activity as a part of a healthy lifestyle. The public health initiative, Sahtak Awalan, was developed to encourage individuals to implement health habits as a part of their routine, including playing in team sports to provide a support system. This diverse experience has instilled a deep respect for the communities I assist and a sound understanding that policies alone cannot provide better health. Through an awareness of external factors and internal community wishes, improved strategies can be developed and adopted, leveraging community engagement to achieve better health choices and associated outcomes.


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Provide an example of how you have actively applied your public health knowledge, skills and experience to develop a significant project, report, policy, or other piece of work. Please include the background and the steps you undertook to ensure it was successfully implemented.

Having recently completed a Graduate Certificate in Public Health with the University of Wollongong I have developed a deeper understanding of the factors that contribute to public health. Through the establishment of a wholistic approach that delves beyond physical health, to include social and emotional wellbeing, overall health can be improved. As such, one of the projects I completed during this course was a report on public health issues within a set population, including social determinants and potential steps to resolve this issue. Within a group of five, we investigated the prevalence of Type 2 Diabetes in the Lakemba district of New South Wales. Conducting research into the matter, we accessed data from the Australian Bureau of Statistics finding that the South Western Sydney district has reported the highest rate of Type 2 Diabetes hospitalisations. Lakemba also represents the highest density of migrant populations in the area, with 67% not born in Australia and 12% of which born in the Middle East and North Africa region. From this information, we conducted interviews with local residents, finding that approximately 75% reported being under significant stress including financial challenges, social isolation and missing family and home. Many reported feeling culturally disconnected from the wider Australian community and of our sample group, 50% had a medical history of diabetes in their family. Almost none of the sample group engaged in regular physical exercise, despite access to parks, free gym equipment and walking and cycling trails in their neighbourhoods. Additionally, many identified a lack of access to health food and a tendency to eat whatever they could obtain within limited budgets. To address the issues identified and causes associated with poor health and diabetes, we developed a range of strategies. The first step was informing the sample group of health food options and substitutes, including cost effective and health recipes. We developed flyers and brochures including this information, providing these to local health centres for further distribution. Based on the ethnicity of the population and high rates of social isolation, we identified a community approach as being instrumental in delivering improved health outcomes. We contacted local religious and community leaders, gaining their support and involvement to assist in the organisation of health drives including early morning walks in the park and team sports. As most of our sample group held their religious and community leaders in high regard, their involvement allowed us to establish effective social circles that promoted a feeling of integration and support. â–ş

Provide an example of a challenging stakeholder relationship that you have managed, which required consultation/negotiation/influence to achieve an outcome. Please include the background, reasoning and outcome.

Demonstrating myself to be an active team member, I have been instrumental in contributing to exceptional teams working in fast paced environments. I have superseded previous performance levels with a track history of cultivating relationships, strong teamwork skills, and removing obstacles to build trust and enhance productivity through various avenues, including improved workplace communication and relationships. When I first commenced my role as Research Assistant with the Weill Cornell Medical College, I was responsible for the creation of the research support division, including the establishment of Statements of Practice. Following initial successes including the publishing of two technical papers and the award of a national grant, I was requested to establish two infrastructure focused labs to support our team and the wider region. These laboratories were to adhere to internationally quality standards and were to be functional within a six month period. I began by undertaking a Quality Management course offered by the Clinical and Laboratory Standards Institute, developing a sound understanding of our requirements. As I undertook more complex duties transitioning to the role of Laboratory Manager, I gained additional responsibilities regarding finance, budgeting and project management. Given an initial budget of USD$780,000, $500,000 of this was to be capital investment whilst the remaining funds be used for services. Within the six month period I was to establish an effective budget, complete tender process to source and secure equipment, complete vendor pre-qualification processes, develop quality assurance systems and establish revenue generation strategies. Throughout this process I communicated with five global vendors whilst simultaneously lobbying internal departments to source equipment and resources. I developed positive relationships with colleagues across various departments including Facilities, Finance, Research Management, Quality, Core Operations and Health, Safety, Security and Environment. Through the use of my effective communication and persuasive negotiation, I was successful in achieving desired outcomes within established timeframes and strict budget constraints. The laboratories established provide cutting edge clinical support to health centres in the region with additional support provided to German and American partners. I am proud to say that the laboratories I assisted in establishing have made great strides in determining agents and bio-markers for the migration of diabetes in the local population. Furthermore the miRNA laboratory was the only facility to adhere to all local and international quality standards applied. I received praise from my Director and commendation from the Board of Directors for the positive outcomes I was able to achieve.


Thankyou for reviewing samples of our work. All documents are individually worded and designed based on our client’s unique needs, skills, experience and career goals. As industry leaders since 1995, we would be pleased to design impressive marketing documents such professional résumés, cover letters, selection criteria or Linkedin profiles tailored to your needs to commence or elevate your career in your chosen industry. To find out more about how we can help you, contact our Director, Monique Thompson via phone or email. Consultations are available from 9am to 9pm via telephone or skype.

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1300 Resume Samples (2018)  

Professionally worded resumes, cover letters and selection criteria by 1300 Resume, industry leaders and marketing experts since 1995, suppo...

1300 Resume Samples (2018)  

Professionally worded resumes, cover letters and selection criteria by 1300 Resume, industry leaders and marketing experts since 1995, suppo...