expired only a few weeks ago, it’s unlikely you’ll buy a replacement product from the same manufacturer. Even if your warranty has expired, you may still have a claim if you can prove that the fault occurred while the product was still under warranty or was due to a manufacturing flaw.
Types of warranty Most warranties provide for replacement or the full cost of repair. That is, the cost of parts and the labour involved in fitting those parts. Most are likely to be on a ‘return-to-base’ (RTB) basis, which means you’re responsible for returning the product to the manufacturer (or, in some cases, to the seller). The postage cost may not be included. You may be offered, particularly when registering the warranty online, an option to improve your level of cover. For example, you might be asked if you want to exchange a 12-month RTB policy for 90-day collect-and-return (C&R) cover, during which a faulty product will be collected, repaired and returned to you. Be warned that you may be forsaking long-term protection for a convenience you are unlikely to need or use. ‘Onsite’ warranties can also be offered. This means a technician will visit your home or business to carry out product assessments and repairs. Alternatively, it can also mean a product will be collected and it’s replacement delivered simultaneously. In some cases, the replacement product is a temporary loan while your product is being repaired. Some warranties cover the replacement of parts only. You might be sent these parts and will have to 78 MACWORLD • JANUARY 2017 MWJAN17.indd 78