your mind or your circumstances have changed. Don’t assume you can return clothing if it’s the wrong size, although the vast majority of stores will allow this. In fact, most High Street retailers have a returns policy which allows you to take back an unwanted item for a refund or a credit note. Obviously, it must be unused and in perfect condition so can be resold. Certain products can only be returned for a refund if they’re unopened, although this doesn’t apply if they’re defective. No retailer can be made to comply with this type of agreement unless their terms and conditions of sale, which you have accepted, include the right to return unwanted products. You can either look on your receipt, on the retailer’s website, on a notice in-store, or you can call its customer service line to check the details of the policy.
How to return items bought online Since 2014, the old Distance Selling Regulations have been replaced by the Consumer Contracts Regulations. These state that you have 14 days – not 30 – to decide whether or not to return a product. That’s two weeks from the date you received it, but you can cancel an order right from the moment you make it. You then have a further 14 days to actually return the item to the retailer. You can expect to get a refund within 14 days of the retailer receiving the goods back, or within 14 days of your providing evidence of sending them back. The retailer doesn’t have to refund the cost of express shipping costs – only the basic postage cost. JANUARY 2017 • MACWORLD 73 MWJAN17.indd 73