all products come with at least a year’s warranty but, depending on exactly when the problem arises, you might need to deal with the retailer rather than the manufacturer itself. In October 2015, the new Consumer Rights Act became law and it replaced the 1979 Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. Here’s what you need to know about it.
Consumer Rights Act: Defects and faults As a private buyer and customer, you have legal rights which apply whether you buy a product face to face, online, by phone or mail order, and whether it’s purchased from a business or an individual trader for profit. However, they don’t apply if you’ve bought something from a private individual who sells things only occasionally, such as through eBay or Gumtree. The seller must not do or say anything that misleads you into buying, and they must describe the goods accurately. If they don’t, you may have some recourse. The watchwords, however are Buyer Beware. Like the Sale of Goods Act, the Consumer Rights Act lays out what you should expect from products:
• The product must match the description. What you buy must exactly match the content, specification and quality suggested by advertisements, the sales description and product packaging. If it isn’t, you can return the product for replacement or reimbursement of the amount paid. If this is the case, however, it’s JANUARY 2017 • MACWORLD 69 MWJAN17.indd 69