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Press release Konica Minolta to globalise Optimized Print Services Langenhagen, Germany, September 2010

Konica Minolta Business Solutions announces that it will globally extend its Optimized Print Services (OPS) approach. The initiative manages and optimises its customers’ print and document environment to reduce costs and drive office efficiencies anywhere in the world.

Konica Minolta has been delivering OPS at the regional level by focusing until now on the North American and European markets. To deliver global enterprise satisfaction with asset management, transparency, cost reduction, and standardised processes within a company, Konica Minolta now provides these former regional services as consistent global services.

Last year, Konica Minolta set up a global OPS programme with participants from Asia-Pacific, North America, and Europe. Focusing on service menus which are most frequently demanded by customers, Konica Minolta has unified tools and processes to deploy and deliver Optimized Print Services. Amongst others, Konica Minolta established several key services such as Remote Management, a service to manage MFP and printer without geographic limitation at a high service level, and Centralised Monitoring, a service to provide high transparency of the total fleet by monitoring service incidents, volumes and asset data for consolidated management reporting.

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To close the loop, Konica Minolta's OPS programme also provides the same services (Consult, Implement and Manage) for business processes, security and financial aspects to offer customers a holistic solution design for cost reduction and improvement of productivity.

With its completion, Konica Minolta targets to globally acquire the business of USD 300 million* in FY 2012.

“OPS has a major synergetic impact on global businesses,” says Sönke Söht, Senior Manager Head of Global Major Accounts Business Operations at Konica Minolta Business Solutions Europe. “Due to its depth and comprehensiveness, OPS gives customers tailor-made solutions that streamline print workflows and document management systems worldwide.”

Konica Minolta OPS The global Konica Minolta OPS programme is based on a three-pillar approach that encompasses the ability to Consult, Implement and Manage. It combines expert support with detailed individual optimisation design and management for a smooth transition, not only to help companies install their optimal printing infrastructure, but also to penetrate it in the most efficient way. This results in continuous reduction in total cost of ownership (TCO), direct and indirect, to minimise risk and interference in daily business operations.

OPS Consult All improvements resulting from OPS Consult are based on defined consulting procedures and powerful analysis tools allowing customers to understand every single step on the way to a tailor-made solution.

Capture: Software-based identification of existing print assets, precise monitoring of current utilisation patterns and printing volumes. User

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interviews to detect specific document workflows, individual needs and service-level demands.

Analyse: Precise TCO calculation with benchmarking against average market costs. Detailed analysis of needed and recommended print services to meet document-based business process requirements.

Optimise: Designing a print environment that fits each organisation's business needs through analytics and visualisation via comprehensive floor plans.

OPS Implement OPS is more than just installing a new print solution. It provides change management based on the customer requirements. This includes dedicated project management in accordance with recognised standards as well as support for appropriate involvement of stakeholders and users. Companies benefit from the strong direct organisation and the experience of a market leader.

Project: Dedicated project management resources, organised and controlled processes from start to finish.

Change: Delivery of all products, licenses and consumables for a predetermined and agreed testing period during which Konica Minolta provides technical consulting and remote support. Rollout management where appropriate to the size of the project.

Information and training: Provision of detailed documentation for users and administrators. Standard or tailor-made internal promotional material and events. Tailored training to key users and internal support staff.

OPS Manage After testing and establishing the new print infrastructure, OPS offers a scalable portfolio of services to run and manage the fleet. Tailored to individual requirements, these can complement existing IT services or take over full operational responsibility.

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Operate: Pro-active service, remote and on-site, automatic delivery of consumables and replacement parts.

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Monitor: Continuous supervision of all networked and locally attached devices to monitor the machines' utilisation, status and alerts.

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Improve: Regular management reports, review meetings, and active searches for further improvements and optimisation.

* 1. In a report by Gartner Inc., the world's leading information technology research and advisory company, MPS market volume is assumed to have been about USD 6 billion in 2009.

Press photo

Konica Minolta OPS optimises customers print and document environment.

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About Konica Minolta Business Solutions Europe Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly-owned subsidiary of Konica Minolta Business Technologies, Inc., Tokyo, Japan. The company delivers services and distributes products, systems and solutions that fulfil all the requirements of office and production printing over the entire document life cycle. Its product range extends from colour and monochrome multifunctional and production printing systems, laser printers and all-in-ones to management software that integrates devices seamlessly into work processes and IT environments. To support customers such as printing and industrial companies optimally with powerful and sustainable solutions, technology leader Konica Minolta continuously invests in research and development work and regularly sets new standards for the entire printing industry. Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 50 countries in Europe, the Middle East and Africa (EMEA). With over 27,200 employees around the world, Konica Minolta Business Technologies earned net sales of over EUR 4.8 billion in financial year 2009/10. For further information about the company, visit www.konicaminolta.eu. Product images are available at www.konicaminolta-images.eu. Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.

Contact Sรถnke Sรถht Konica Minolta Business Solutions Europe GmbH Soenke.Soeht@konicaminolta.eu Claudia Bitzer Ketchum Pleon GmbH Phone: +49 (0)711 21099-416 KonicaMinoltaTeam@ketchumpleon.com

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