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Outbound Campaign Manager

Datasheet

1001tech IPvox

Discover the true value of communicating with your customers. IP Telephony Software-Based: Customer Management & Call / Contact Centre Solutions Our outbound campaign solution is designed to maximise your agents’ productivity, thus maximising profitability. We provide a comprehensive suite of unified applications to enable your agents to focus on managing and reaching customers - whether you’re conducting marketing campaigns, telemarketing, collections, bill payment notifications and more. We guarantee all the essential features and functionality of enterprise-class solutions at a fraction of the price, complete with full flexibility and implementation efficiency.

Why EzyTouch Outbound? Inbound / Outbound Flexibility: Allows blended call centre functionality. Overflowing inbound calls can be routed to outbound agents during peak hours / inbound agents can multi-task by handling outbound calls. Improves agent productivity, enhances occupancy rates and revenue per agent hour.

Real-Time Reporting & Decision Making: Provides supervisors with real-time statistics, performance and productivity information data for individuals as well as workgroups, enabling instant improvements to be made for campaign management / sales strategies.

Multi-site: Flexible, distributed architecture allows one campaign to be run per site or executed centrally across multiple locations. • Facilitates ease of implementation and administration due to location independence of technology and agents. • Reduces agent turnover as agents are able to work from anywhere. • Increase new pools of talent who can work from anywhere. • Unified contact centre solution.

Easy-To-Use Interface: CTI screen-pop enables agents to perform full functionality of outbound duties, as well as capture statistics for analysis.

Maximise profit: Conduct proactive marketing campaigns with the ability target distinct customer groups. • •

Update customers with real-time information about new products and promotions. Customer retention through efficient customer loyalty programmes.

Multi-component campaigns: Decide how each call should get treated before each call is actually placed; play messages, automatically gather customers’ inputs or connect customers to agents and more.


Outbound Campaign Manager Specifications

EzyTouch Outbound

System

Specifications

EzyTouch Outbound

Reporting

Campaign manager & configuration tool

Yes

Reporting formats

Yes

CTI screen-pop

Yes

Agent performance reports

Yes

Import of data

Yes

Group performance reports

Yes

Call blending

Yes

ACD call distribution reports

Yes

IVR call back

Yes

Abandoned call reports

Yes

Personal call back

Yes

Wrap-up code reports on the following:

Re-queue outbound call on failed attempts

Yes

- Successful call

Yes

Skills-based routing

Yes

- Unsuccessful call – No answer

Yes

Schedule of Outbound calls

Yes

- Unsuccessful call – Busy

Yes

Tone detection

Yes

- Unsuccessful call – Voice mail

Yes

Routing by time of day (schedule)

Yes

- Unsuccessful call – Call back

Yes

Voice Message Broadcasting

Yes

Agent

Message broadcasting & DTMF response

Yes

Agent applications

Preview dialing

Yes

Maximum live agents

Call transfer

Yes

Telescripting

Multiple simultaneous campaigns

Yes

Supervisor

Database integration

Yes

Supervisor applications

Yes

Do not call list

Yes

Real-time statistics

Yes

Integrated Voice Logger

Yes

Historical reports

Yes

Yes Unlimited Yes

Talk to us +603 7722 1001 or e-mail sales@1001tech.com.my For more info, visit us at www.ip- vox.com 1001tech IPvox

Subsidiary of: 1001tech Group

Talk to us. We understand your ICT needs.

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd) Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800, Selangor, Malaysia

1001tech-IPvox-Outbound-Campaign-Manager-Datasheet  

Our outbound campaign solution is designed to maximise your agents’ productivity, thus maximising profitability. We provide a comprehensive...

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